Prisma Health Patewood Hospital: Contact & Patient Info

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Greenville, South Carolina · Hospital Contact Guide · Updated September 2026

Prisma Health Patewood Hospital phone, address, map, patient portal, surgery, maternity, records, and billing help

Prisma Health Patewood Hospital is a Prisma Health hospital at 175 Patewood Drive, Greenville, SC 29615. The main hospital phone number is 864-797-1000.

This practical guide helps patients and visitors find the correct contact route for scheduled care, maternity and nursery questions, surgical arrival, MyChart, records, estimates, financial assistance, visitor planning, directions, and emergency decisions.

Call Main: 864-797-1000 Official Hospital Page Open MyChart View Map
Emergency warning: Do not use this guide or MyChart for emergencies. Call 911 for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major bleeding, loss of consciousness, severe allergic reaction, serious injury, or pregnancy emergency symptoms. If you are unsure whether Patewood is the right destination, call the hospital before driving.
Hospital address 175 Patewood Drive

Greenville, SC 29615. Use this address for the hospital building, GPS, ride share, and patient paperwork.

Main phone 864-797-1000

Use for general hospital routing, patient location questions, visitor questions, and department connection.

Hospital profile 72 beds

Listed as Prisma Health Patewood Hospital in Greenville by South Carolina hospital directory data.

Care focus Surgery & maternity

Patewood is commonly associated with short-stay surgical care, women’s services, maternity care, and newborn nursery support.

Patient portal MyChart

Use MyChart for messages, results, billing, estimates, proxy access, and many account tasks. Do not use it for emergencies.

Emergency department Confirm first

Do not assume Patewood is the correct emergency destination. Call 911 or go to an appropriate emergency department when symptoms are urgent.

Start here: choose the correct route before you go

Most low-value pages show only an address. This decision table helps patients choose the correct next step for scheduled care, maternity, surgery, billing, records, and urgent symptoms.

Patient need Best action Prepare before calling or arriving
Scheduled surgery or procedure Call the number on your Prisma Health instructions or the hospital main line if you are unsure. Photo ID, insurance card, procedure instructions, medication list, fasting instructions, driver details, and arrival time.
Labor, delivery, or maternity question Use your OB instructions first. For hospital routing, call Patewood main line or the nursery line if appropriate. Due date, OB practice, symptoms, contractions timing, water breaking, bleeding, fetal movement concerns, and support person details.
Newborn nursery question Call 864-797-1301 for Prisma Health Patewood Hospital Nursery routing. Baby name, parent name, birth date if applicable, pediatrician, discharge instructions, and feeding questions.
Emergency symptoms Call 911 or go to the correct emergency department. Do not use MyChart for emergency communication. Symptoms, start time, medications, allergies, pregnancy status, and current location.
Medical records Use MyChart for available records or complete Prisma Health release-of-information paperwork for full records. Patient name, date of birth, dates of service, receiving provider, delivery method, signature, and photo ID if requested.
Bill, estimate, or financial help Use MyChart billing, guest pay, patient estimates, or call Patient Financial Services. Guarantor or visit account number, insurance card, household income details if applying for assistance, and service date.

Prisma Health Patewood Hospital contact directory

Use the main hospital number for routing, but use more specific contacts when you already know your need.

Contact route Phone or link Use it for
Main hospital line 864-797-1000 General hospital questions, department routing, patient location help, visitor questions, and arrival clarification.
Patewood Hospital Nursery 864-797-1301 Newborn nursery routing and pediatric hospital medicine or nursery-related contact needs.
Hospitalists – Patewood 864-455-4411 Hospitalist-practice routing when your paperwork or care team lists Prisma Health Hospitalists – Patewood.
MyChart support 844-432-6893 MyChart login, activation, reactivation, proxy access, and account troubleshooting. Listed support hours are 8:00 am – 6:00 pm Monday–Friday.
Patient Financial Services 1-833-425-0404 Billing questions, payment arrangements, financial assistance, and collection-process assistance.
Release of Information 864-454-4600 Greenville market medical-record release questions. Fax listed on release forms: 864-454-4654.
Emergency 911 Life-threatening symptoms, severe injury, stroke signs, chest pain, severe breathing trouble, major bleeding, or pregnancy emergencies.
Important routing note: Many Prisma Health specialty offices use nearby Patewood Drive addresses. Confirm whether your appointment is at 175 Patewood Drive, a nearby 200 Patewood Drive office, or another Patewood Medical Campus building before parking.

Google map, directions, parking, and arrival help

Use the map for route planning, but always follow the address and check-in instructions from your appointment, surgery, maternity, or discharge paperwork.

Prisma Health Patewood Hospital
175 Patewood Drive
Greenville, SC 29615
Main: 864-797-1000

Use this embedded Google map for directions only. Third-party map hours and entrance labels can lag behind hospital updates, so confirm check-in location before time-sensitive care.

Before leaving home

Check your appointment letter, MyChart message, surgery call, OB instructions, or discharge paperwork for the exact entrance, arrival time, fasting rules, and parking note.

What to bring

Bring photo ID, insurance cards, medication list, allergy list, advance directive if applicable, payment method, and any forms your provider asked you to complete.

Ride and driver planning

For procedures involving anesthesia, sedation, or delivery discharge, arrange a responsible adult driver if your care team requires one.

Accessibility needs

Call ahead if you need wheelchair help, language support, mobility assistance, a quieter arrival plan, or help locating the correct building.

Services and care areas commonly associated with Patewood Hospital

Patewood is best understood as a hospital and medical-campus environment focused on scheduled hospital care, surgery, maternity, nursery support, and nearby specialty practices.

Care area What patients should know Practical next step
Short-stay surgery Patewood is associated with short-stay surgical care and post-operative care for selected elective procedures. Follow the surgeon’s arrival time, fasting rules, medication instructions, and driver requirement.
Women’s services Women’s services are offered at Patewood Hospital within Prisma Health’s broader women’s care service line. Use your OB practice instructions for labor symptoms, induction, C-section, or scheduled maternity arrival.
Maternity care Patewood is commonly referenced for maternity care and newborn services in Greenville. Ask your OB team where to check in, who may accompany you, and what to bring for delivery and discharge.
Newborn nursery Prisma Health Patewood Hospital Nursery is listed at 175 Patewood Drive with phone 864-797-1301. Call the nursery line for appropriate nursery-related routing or follow discharge paperwork.
Orthopedics and post-op care Prisma-related descriptions connect Patewood with post-operative care after elective surgery including total joint replacement and orthopedics. Confirm whether pre-op testing, imaging, clinic appointment, and surgery check-in are in different buildings.
ENT, plastics, GYN, and general surgery Patewood is referenced in relation to post-operative care for Women’s/GYN, ENT, plastics, and general surgery. Ask whether anesthesia, surgeon, facility, pathology, and imaging bills will arrive separately.
Nearby specialty clinics The Patewood area includes many Prisma Health specialty offices that may not be inside the hospital building. Check your exact suite, building letter, and address before parking.

Maternity, newborn nursery, and family preparation

Patients searching for Patewood Hospital often need more than the phone number. They need to know what to confirm before labor, induction, C-section, nursery care, and discharge.

Before your due date

  • Confirm which hospital your OB team uses for delivery.
  • Ask when to call for contractions, bleeding, leaking fluid, or decreased fetal movement.
  • Confirm check-in entrance, support-person rules, and after-hours instructions.

For scheduled induction or C-section

  • Confirm arrival time, fasting instructions, medication instructions, and lab requirements.
  • Bring ID, insurance card, birth plan if used, and pediatrician information.
  • Ask whether pre-registration or MyChart forms should be completed before arrival.

Nursery and newborn questions

For Patewood Hospital Nursery routing, use 864-797-1301. Ask about discharge instructions, feeding support, newborn follow-up, pediatrician coordination, and safe-sleep education.

When not to wait

Severe abdominal pain, heavy bleeding, seizure, fainting, severe headache, vision changes, chest pain, trouble breathing, or decreased fetal movement should be treated as urgent. Call your OB emergency line or 911.

Maternity call script: “I am a Prisma Health patient planning delivery at Patewood. My due date is __, my OB practice is __, and my symptoms are __. Should I come to Patewood, call my OB, or go to an emergency department?”

Scheduled surgery and procedure check-in guide

For Patewood surgical care, the most important details are arrival time, fasting rules, medication instructions, driver requirements, and the exact building or entrance.

Confirm the exact location. Your surgeon’s office or Prisma Health instructions should identify whether you are going to Patewood Hospital at 175 Patewood Drive or a nearby Patewood campus office.
Follow fasting and medication instructions. Do not guess about blood thinners, diabetes medication, weight-loss injections, supplements, or morning medications. Ask the pre-op team if instructions are unclear.
Bring required documents. Bring photo ID, insurance cards, medication list, allergy list, legal documents if relevant, and any pre-op forms from your surgeon.
Plan transportation. If sedation or anesthesia is involved, you may need a responsible adult driver and someone to stay with you afterward.
Ask about separate bills. Hospital facility, surgeon, anesthesia, pathology, imaging, lab, and therapy bills can be separate. Confirm what your estimate includes.
Same-day cancellation risk: Missing fasting instructions, arriving late, not having a required driver, taking restricted medications, or missing pre-op testing can delay or cancel a procedure.

Emergency routing: when to call 911 or choose another Prisma emergency department

Patewood is frequently associated with scheduled hospital services, maternity, nursery, and surgical care. Do not assume it is the correct destination for every emergency.

Call 911 now
Chest pain, stroke signs, severe breathing trouble, serious injury, severe bleeding, loss of consciousness, severe allergic reaction, seizure, or pregnancy emergency symptoms.
Call your care team
Procedure questions, scheduled arrival uncertainty, medication instructions, mild post-op symptoms, and maternity questions that your OB team has told you to call about.
Do not use MyChart
MyChart is not for emergency messages. Prisma Health’s portal agreement states that patients should seek emergency care in an emergency.
Before driving to Patewood
Call 864-797-1000 if you were not specifically instructed to go to Patewood for scheduled care, maternity care, or a planned hospital service.
Emergency destination note: If symptoms are time-sensitive, the safest first step is 911 or the nearest appropriate emergency department. Hospital directories and map listings may not explain which campus handles public emergency intake.

MyChart, portal access, estimates, proxy access, and support

Prisma Health MyChart is useful for many account and care tasks, but it is not a substitute for urgent care or emergency triage.

What MyChart can help with

  • View test results and care-team comments when released.
  • Review appointments and after-visit summaries.
  • Send non-urgent medical questions.
  • Request prescription renewals when available.
  • Review billing statements and make payments.
  • Review estimates and apply for financial assistance when available.

MyChart support

For login, reactivation, or access problems, Prisma Health lists MyChart support at 844-432-6893, with support hours of 8:00 am – 6:00 pm Monday–Friday.

Proxy access

Parents, legal guardians, caregivers, or family helpers may need proxy access. Ask during an office visit or contact support if you need access to a minor’s or dependent adult’s records.

Security reminder

Do not share your MyChart username or password. Anyone with your login can see confidential health information.

Medical records, release forms, and transfer help

Patients may see some information in MyChart, but complete record transfers often require a signed release-of-information authorization.

Record need Best route What to include
Basic results or visit summary Check MyChart first. Patient login, visit date, provider name, and the result or note you are trying to find.
Full hospital record Complete Prisma Health release-of-information authorization. Patient name, date of birth, last four digits of SSN if requested, date range, facility name, release method, signature, and date.
Records to another doctor Ask the receiving provider whether they want fax, electronic, or mailed records. Receiving practice name, physician name, address, phone, fax, and appointment date.
Imaging or procedure records Specify imaging, operative report, pathology, lab results, discharge summary, or complete record. Procedure date, surgeon or ordering provider, and whether images or only reports are needed.
Greenville market ROI contact Use the Greenville release-of-information contact details listed on Prisma Health forms. Phone 864-454-4600, fax 864-454-4654, and ROI@prismahealth.org when listed on the current form.
Records timing: Prisma Health release forms note that processing may take time and proof of identity may be required. Submit requests early before specialist visits, school forms, disability paperwork, legal deadlines, or insurance appeals.

Billing, estimates, insurance, and price transparency

Hospital billing can involve separate charges from the facility, physicians, anesthesia, imaging, labs, pathology, and follow-up care. Ask what is included before scheduled care.

Use MyChart billing

Patients can review billing statements and make payments through Prisma Health MyChart. Guest pay is available when you have the visit account or billing information.

Request an estimate

Use Prisma Health’s estimate tools before planned surgery, imaging, maternity services, or other scheduled care. Sign in when possible so insurance information can be applied.

Ask about separate bills

Before a procedure, ask whether the facility fee, surgeon, anesthesia, lab, pathology, imaging, newborn care, and follow-up visits are billed separately.

Insurance verification

Contact your insurer before scheduled care. Confirm network status, authorization rules, deductible, coinsurance, maternity benefits, and out-of-pocket estimate.

Estimate question to ask: “Does this estimate include the hospital facility charge, physician fee, anesthesia, lab, imaging, pathology, newborn services, and any post-op or follow-up care?”

Financial assistance and payment arrangements

Prisma Health financial-assistance materials describe help for eligible insured, uninsured, and underinsured patients who cannot pay all or part of their bill.

Need Practical route What to prepare
Apply for financial assistance Use Prisma Health’s financial assistance page, MyChart when available, phone support, mail, or in-facility help. Household income, family size, assets, insurance status, Medicaid or Marketplace information, and supporting documents.
Call Patient Financial Services 1-833-425-0404 Guarantor number, visit account, date of service, insurance explanation of benefits, and financial-assistance questions.
Mail financial assistance request Prisma Health, Attn: Financial Assistance, P.O. Box 743904, Atlanta, GA 30374-3904 Completed application, copies of requested documents, patient identifiers, and return contact information.
Set up payment arrangement Use MyChart billing or Patient Financial Services. Balance amount, payment capacity, insurance status, financial-assistance application status, and due dates.
Collection concern Call Patient Financial Services promptly. Statement dates, account number, payment history, assistance application proof, and any collection notice.
Billing timeline note: Prisma Health financial-assistance summaries describe mailed billing statements, MyChart, and phone contact during the early billing period. Do not ignore statements if you plan to apply for assistance or request a payment plan.

Visitor, support person, and patient arrival checklist

Visitor rules can change by unit, infection-control status, maternity policy, pediatric needs, and patient condition. Confirm before arrival.

Call before visiting

Call the main hospital line and ask for current visitor rules, quiet hours, unit-specific restrictions, maternity support-person rules, and whether children may visit.

Bring identification

Visitors and support persons should bring photo ID and know the patient’s full name, date of birth if appropriate, and room or unit if already known.

For surgery support

Ask where support persons should wait, how updates are delivered, whether the driver must remain on-site, and when discharge instructions will be reviewed.

For maternity support

Ask your OB team about labor support, overnight support, newborn nursery expectations, sibling visits, feeding support, and discharge timing.

Patewood Medical Campus: avoid building confusion

Many patients search “Prisma Health Patewood” when their appointment is actually in a nearby clinic, suite, surgery center, imaging office, or specialty practice.

Location wording on paperwork What it may mean How to avoid arriving at the wrong place
Prisma Health Patewood Hospital Hospital building at 175 Patewood Drive. Use the hospital address, but still confirm entrance and department before arrival.
Patewood Hospital Nursery Nursery-related hospital location at 175 Patewood Drive. Use 864-797-1301 or discharge instructions for nursery questions.
Steadman Hawkins Clinic – Patewood Orthopedic or sports medicine clinic location on the Patewood campus, often not the same as hospital check-in. Confirm suite, building, and appointment phone number from your provider page or MyChart.
Surgery – Patewood or OP Surgery Patewood A scheduled surgical or outpatient procedure location that may have separate check-in instructions. Follow pre-op call instructions, fasting rules, driver requirement, and exact entrance directions.
Patewood Medical Campus A broader medical-campus label covering several nearby offices and services. Do not rely only on a map pin. Use the full address, suite, floor, and provider office name.
Quick verification script: “My appointment says Prisma Health Patewood. Can you confirm the exact street address, building, suite, floor, parking area, entrance, and whether I should check in at the hospital or a clinic office?”

Official and high-value source checklist used for this guide

This page combines official Prisma Health actions with reliable hospital-directory, patient-portal, financial, and records details so users get practical help rather than a thin directory listing.

Source type What it helps verify How patients should use it
Prisma Health hospital page Official hospital identity and live Prisma Health location information. Open before relying on third-party listings or driving to the campus.
South Carolina Hospital Association directory Hospital address, main phone number, bed count, and hospital listing details. Helpful for confirming public hospital-directory facts.
Prisma Health MyChart pages Login, signup, support line, account, billing, estimates, proxy access, and portal safety limits. Use for patient portal, bill payment, support, and non-emergency record access.
Prisma Health estimate tools Patient estimate and request-estimate workflows. Open before scheduled surgery, imaging, maternity care, or planned hospital services.
Prisma Health financial-assistance materials Patient Financial Services phone number, mailing route, application process, and payment-arrangement guidance. Use if uninsured, underinsured, facing a large balance, or needing a payment plan.
Prisma Health release-of-information forms Greenville records contact route, release form requirements, fax, email, and processing reminders. Use for complete records, specialist transfers, legal requests, school forms, and insurance appeals.
Prisma doctor and specialty pages Patewood nursery, hospitalists, specialty practices, and nearby campus clinic phone numbers. Use when your appointment is with a provider rather than the hospital main desk.
Third-party ranking and directory pages Common gaps users see in search results, such as ratings, prices, directions, and facility classifications. Good for comparison, but always verify appointment, billing, and visitor decisions with Prisma Health.
Independent guide notice: USHospitalGuides.com is not Prisma Health, not Prisma Health Patewood Hospital, not an emergency service, and not a government agency. Use official Prisma Health links and phone numbers for final decisions about care, billing, records, visitors, and emergencies.

Important health and emergency disclaimer

This guide helps with hospital contact, location, portal, billing, records, visitor planning, and arrival preparation. It does not provide medical diagnosis or treatment.

Call 911 for emergencies. Chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, severe injury, loss of consciousness, severe allergic reaction, pregnancy emergency symptoms, or any life-threatening condition requires immediate medical help.

Prisma Health Patewood Hospital FAQs

These questions focus on contact, address, map, services, maternity, surgery, MyChart, records, billing, financial assistance, visitors, and emergency routing.

1. What is the address for Prisma Health Patewood Hospital?
Prisma Health Patewood Hospital is located at 175 Patewood Drive, Greenville, SC 29615. Confirm your exact building and entrance because many Prisma Health offices also use nearby Patewood campus addresses.
2. What is the main phone number for Prisma Health Patewood Hospital?
The main hospital phone number is 864-797-1000. Use it for general hospital routing, patient location questions, visitor questions, and department connection.
3. Does Prisma Health Patewood Hospital have a public emergency department?
Do not assume Patewood is the correct emergency destination. For life-threatening symptoms, call 911 or go to the nearest appropriate emergency department. Use the hospital main line only for non-emergency routing or if you were specifically instructed to go to Patewood.
4. What services is Patewood Hospital commonly associated with?
Patewood Hospital is commonly associated with short-stay surgical care, women’s services, maternity care, newborn nursery support, and post-operative care for selected elective procedures. Confirm your exact service, provider, and check-in location before arrival.
5. What is the phone number for Prisma Health Patewood Hospital Nursery?
Prisma Health Patewood Hospital Nursery is listed at 864-797-1301. Use it for appropriate newborn nursery routing or follow the instructions on your discharge paperwork.
6. How do I access Prisma Health MyChart?
Use the Prisma Health MyChart login page for appointments, results, billing, estimates, messages, and account access. For login or activation help, call MyChart support at 844-432-6893, listed as available 8:00 am – 6:00 pm Monday–Friday.
7. How do I request medical records from Prisma Health?
Check MyChart first for available records. For full hospital records or transfers, complete Prisma Health release-of-information authorization. Greenville market forms list phone 864-454-4600, fax 864-454-4654, and ROI@prismahealth.org when shown on the current form.
8. How can I pay a Prisma Health bill or request an estimate?
Use MyChart billing, MyChart guest pay, the patient estimate tool, or Prisma Health’s estimate request form. Before scheduled care, ask whether the estimate includes facility fees, physician fees, anesthesia, labs, imaging, pathology, and follow-up care.
9. How do I apply for Prisma Health financial assistance?
Prisma Health financial-assistance materials direct patients to the financial assistance page, MyChart when available, Patient Financial Services at 1-833-425-0404, mail to Prisma Health, Attn: Financial Assistance, P.O. Box 743904, Atlanta, GA 30374-3904, or in-facility help.
10. What should visitors confirm before going to Patewood Hospital?
Visitors should confirm current visitor rules, entrance, parking, unit location, support-person rules, quiet hours, ID requirements, and whether children may visit. Visitor rules can change by unit, maternity status, infection-control needs, and patient condition.