Montrose Hospital Mental Health Hospital Guide

by
Chicago, Illinois · Mental Health Hospital Guide · Updated September 2026

Montrose Behavioral Health Hospital contact, admissions, crisis guidance, locations, programs, insurance, visitor rules, records, and maps

Montrose Behavioral Health Hospital is a Chicago behavioral health and addiction treatment provider with 24/7 admissions support. The adult hospital is listed at 4840 North Marine Drive, Chicago, IL 60640, and the main admissions phone number is 877-920-0836.

This guide is built for patients, parents, caregivers, referral partners, and families who need practical next steps before calling, walking in, checking insurance, preparing belongings, visiting a patient, paying a bill, requesting records, or finding the right Montrose location.

Call 24/7: 877-920-0836 Call or Text 988 Admissions Process Contact Montrose
Immediate crisis help: If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For mental health, substance use, or suicide-related crisis support in the U.S., call or text 988 anytime. Montrose also tells users to pause online forms and call 911 during immediate crisis situations.
Adult hospital 4840 N Marine Dr

Chicago, IL 60640. Use for adult inpatient mental health and addiction treatment location planning.

Children & teens hospital 4720 N Clarendon Ave

Chicago, IL 60640. Use for child and adolescent inpatient location planning.

Outpatient location 850 W Lawrence Ave

Chicago, IL 60640. Listed for adult and adolescent PHP/IOP outpatient programming.

Main admissions 877-920-0836

Use for 24/7 admissions questions, no-cost assessment questions, insurance verification, and program routing.

Kids location phone 855-494-3817

Use for Montrose Behavioral Health Hospital for Children & Teens location-specific questions.

Care levels Inpatient, PHP, IOP

Programs include acute inpatient care plus outpatient partial hospitalization and intensive outpatient programming.

Start here: choose the right route for treatment, crisis help, or family support

Behavioral health searches can be urgent and confusing. Use this table to decide whether to call emergency services, 988, Montrose admissions, a referring clinician, or the correct campus.

Situation Best first action Prepare before calling or arriving
Immediate danger, medical emergency, active violence risk, overdose, or life-threatening symptoms Call 911 or go to the nearest emergency room now. Location, immediate safety risk, substances or medications involved, medical conditions, and emergency contact.
Mental health, suicide, substance use, or emotional crisis support needed now Call or text 988 for 24/7 crisis support in the U.S. Current safety level, whether the person is alone, location, and whether emergency help is also needed.
You want to ask whether Montrose may be appropriate Call Montrose admissions at 877-920-0836. Age, symptoms, substance use concerns, safety concerns, insurance information, current medications, and recent treatment history.
Adult or senior adult inpatient care Use the adult hospital route at 4840 North Marine Drive. Valid ID, insurance card, medication list, two changes of safe clothing, and emergency contact information.
Child or teen inpatient care Use the Children & Teens hospital route at 4720 North Clarendon Avenue or call 855-494-3817. Parent or guardian contact, verbal consent availability, insurance details, school/referral notes, and medication list.
Adult or adolescent outpatient PHP/IOP Ask admissions about the outpatient location at 850 West Lawrence Avenue. Schedule availability, transportation plan, current provider information, insurance, and treatment goals.
Referral from clinician, school, hospital, or agency Use Montrose’s professional referral process and call admissions if urgent. Referral reason, safety level, diagnosis history, medications, guardian consent if minor, and discharge or transfer documents.

Montrose Behavioral Health Hospital contact information and locations

Montrose uses more than one Chicago location. Match the patient’s age and care level before driving.

Location or contact Current detail Use it for
Main admissions phone 877-920-0836 24/7 admissions questions, no-cost assessment questions, insurance verification, program matching, and general treatment inquiries.
General email info@montrosebehavioral.com Non-emergency questions, price-estimate questions, insurance/payment questions, and contact follow-up.
Adult hospital 4840 North Marine Drive, Chicago, IL 60640 Adult inpatient mental health and addiction treatment, including adult and older-adult inpatient programming.
Children & Teens hospital 4720 North Clarendon Avenue, Chicago, IL 60640 Child and adolescent inpatient treatment location. Location-specific phone listed as 855-494-3817.
Outpatient location 850 West Lawrence Avenue, Chicago, IL 60640 Adult and adolescent partial hospitalization program and intensive outpatient program location planning.
Crisis line 988 24/7 mental health, suicide, substance use, or emotional crisis support in the U.S.
Emergency services 911 Immediate danger, medical emergency, active overdose, or situations needing police/fire/EMS response.
Access note: Montrose states its admissions staff is available 24 hours a day, seven days a week. Program schedules, visiting schedules, outpatient hours, and unit-level rules can differ, so call before traveling unless it is an emergency.

Google maps for Montrose Behavioral Health locations

Use the correct address for the patient’s age and level of care. If safety is urgent, call 911 or follow emergency instructions first.

Adult hospital: 4840 North Marine Drive, Chicago, IL 60640. Use for adult and senior-adult inpatient location planning.
Children & Teens hospital: 4720 North Clarendon Avenue, Chicago, IL 60640. Call 855-494-3817 or the main admissions line before arriving when possible.
Outpatient programming: 850 West Lawrence Avenue, Chicago, IL 60640. Ask admissions whether PHP or IOP check-in should happen here before traveling.

Crisis guidance: when to call 911, 988, or Montrose admissions

This section is for navigation only. It does not diagnose, evaluate risk, or replace emergency care.

Need right now Use this route Why it matters
Immediate physical danger, medical emergency, overdose, weapon, severe intoxication, violent situation, or person cannot stay safe Call 911 or go to the nearest emergency department. Emergency services can respond immediately and provide medical stabilization or safety response.
Suicidal thoughts, emotional crisis, substance use crisis, or concern for a loved one but emergency response is not already underway Call or text 988, or use 988 chat. 988 connects people in the U.S. with trained crisis support 24/7.
You want to know whether Montrose may be a treatment option Call 877-920-0836. Admissions staff can explain assessment, program options, insurance verification, and next steps.
You are filling out an online contact form but symptoms are urgent Stop the form and call 911, 988, or Montrose admissions depending on urgency. Online forms are not the right route for immediate crisis help.
Safety-first rule: Do not leave someone alone if you believe they may immediately harm themselves or someone else. Call emergency services or a crisis line and follow professional instructions.

How the Montrose admissions process works

The official admissions pages describe a 24/7 process that starts with contact or walk-in assessment and continues through clinical review, insurance verification, consent paperwork, and care planning.

Call, walk in, or come through referral. Potential patients can begin by calling Montrose, visiting the hospital, or being referred by another facility, school, clinician, hospital, agency, or professional partner.
Complete initial screening. Admissions staff gather general information about the person’s presenting concerns and determine whether Montrose may be a helpful option.
Receive in-person assessment. The official admissions process continues in person at the hospital. Assessments are available 24/7 at no cost to potential patients.
Clinical review and safety assessment. Clinicians and registered nurses gather information, and a psychiatrist makes the final admission determination when inpatient care is being considered.
Insurance verification or payment discussion. If Montrose may meet the patient’s needs, staff may contact the insurer to verify benefits and seek treatment authorization when applicable.
Admission paperwork and rights information. When admission is approved, the patient receives consent paperwork, patient-rights information, and details about the unit or program.
Begin treatment and discharge planning. Patients meet the care team, receive an individualized treatment plan, and begin planning for safe next steps after the program.
Admissions call script: “I’m calling about possible treatment for a person age __. Main concerns are __. Safety concerns are __. Current medications are __. Insurance is __. Should we call 911, use 988, schedule an intake, or come in for assessment?”

Programs, age ranges, and levels of care

Montrose lists separate therapeutic environments for adults, children, adolescents, and outpatient care. Exact placement depends on assessment and clinical determination.

Program or location Who it is listed for Practical notes
Adult inpatient program Adults age 18 and older. Short-term acute inpatient care. Adult inpatient mental health stays are described as typically five to seven days, while chemical dependency programming is described as averaging three to five days.
Senior adult inpatient program Adults age 55 and older. Designed for older adults who may need crisis intervention, continuous supervision, age-appropriate services, and discharge planning.
Children inpatient program Children in younger age groups, with official pages describing care for children and teens. Call the children and teens location before arrival when possible. Parent or guardian consent may be required for minors.
Adolescent and teen inpatient program Adolescents and teens, including ages 12–17 on the adolescent inpatient page. Designed for crisis stabilization, structured support, and age-appropriate programming.
Partial hospitalization program Adults and adolescents who need structured daytime care but not 24/7 inpatient care. Program pages describe PHP as four to five days per week, six hours per day, often over four to six weeks.
Intensive outpatient program Adults and adolescents who need more structure than weekly outpatient therapy but less than PHP or inpatient care. Program pages describe IOP as three to four sessions per week, about three hours per day, often over four to six weeks.
Dual diagnosis and substance use support Patients with both mental health symptoms and co-occurring substance use concerns. Ask admissions whether detox, inpatient, PHP, IOP, or another provider is the safest level of care.
Placement note: A website guide cannot decide level of care. Montrose states that assessment information helps determine the most suitable program, and a psychiatrist makes the final admission determination for inpatient care.

What to bring, what to leave home, and intake preparation

Behavioral health hospitals limit items for safety. Montrose’s admissions page gives specific packing guidance.

Item type Official guidance summarized Why it matters
Insurance card Patients should bring an insurance card when available. Helps admissions verify benefits and seek authorization when applicable.
Valid identification Patients should bring a valid form of identification. Helps verify identity for registration, consent, billing, and records.
Clothing Bring two changes of clothing without strings, straps, or belts. Item restrictions help support a safer therapeutic environment.
Medications Bring current prescribed medications or a list with dosage and frequency. The care team needs accurate medication history for safety and continuity.
Cellphone Patients may bring cellphones, but they will not have access to them during treatment. Facility phones may be available during designated times instead.
Hygiene products Patients do not need to bring standard hygiene products because the facility provides them. If medicated shampoo or a doctor-ordered item is needed, ask admissions first.
Valuables and electronics Montrose encourages patients to leave jewelry, electronics, large sums of money, and expensive items at home. Belongings may be secured, but valuables create avoidable risk and stress.
Food Patients should not bring food with them. Food restrictions support safety, diet management, and unit procedures.
Before packing: Call admissions and ask, “Are there any clothing restrictions, medication-handling rules, allergy/diet notes, visitor restrictions, or documents we should bring for this patient’s age and program?”

Visitor information, parking notes, and restricted items

Behavioral health visiting rules can change by unit, age group, safety status, and clinical decision. Always call before visiting.

Visitor topic Guidance summarized from official visitor information Practical action
Visitor approval Patients are informed of their right to receive designated visitors and to withdraw or deny consent. Confirm that the patient has approved your visit before traveling.
Children visiting Official visitor information says children under 12 are not permitted to visit in the hospital. Arrange childcare before visiting if needed.
Personal valuables Visitors are asked to leave personal and valuable items in the vehicle, including purses, cellphones, backpacks, and briefcases. Bring only what staff confirms is allowed.
Restricted visitor items No food or drink, lighters, matches, or potentially dangerous items. Do not bring outside food, drinks, electronics, sharp items, or anything not cleared by staff.
Parking Visitor information notes street parking near the hospital and parking behind the Weiss parking garage. Allow extra time for parking and check the correct hospital location first.
Schedule Visitor schedules may be posted by unit or age group and may change. Call the hospital before traveling to verify current visiting time, visitor list, and patient consent.
Privacy note: Staff may not be able to confirm whether someone is a patient or share patient details without proper authorization or patient consent.

Insurance verification, price transparency, self-pay, and billing links

Montrose says it accepts most major forms of insurance and offers a free insurance confirmation and benefits verification service without a commitment.

Insurance verification

Call 877-920-0836 and ask admissions to verify benefits. Be ready with the insurance card, policyholder information, date of birth, and the patient’s age and program need.

Insurance plans listed

The official insurance page lists examples such as Aetna, Blue Cross Blue Shield, Cigna, CountyCare, Humana, Illinois Medicaid, Medicare, Molina, Tricare East, UHC/Optum, VA CCN, and YouthCare.

Price estimates

The price transparency page says a call or email can connect users with an admissions specialist for an estimate after insurance pays its portion or for self-pay discount, charity care, and payment-plan information.

Charge-list warning

The hospital charge list is not a personal out-of-pocket estimate. Final cost can depend on insurance benefits, authorization, deductible, coinsurance, copay, and eligibility for financial assistance.

Billing question Ask this before admission or treatment Why it matters
Coverage “Is this program covered by my plan, and is prior authorization required?” Behavioral health benefits may differ by level of care and medical necessity review.
Out-of-pocket cost “What is my estimated deductible, copay, coinsurance, or self-pay responsibility?” Charge-list amounts are not usually the same as the patient’s expected cost.
Separate charges “Can professional, lab, physician, pharmacy, or outside provider fees be billed separately?” The price transparency page warns that some professional, lab, and pharmacy expenses may not be included in the charge list.
Financial help “Do self-pay discounts, charity care, or payment-plan options apply?” Options may exist, but eligibility and terms must be confirmed with admissions or billing staff.

Medical records request and privacy preparation

Behavioral health records are sensitive. Use the official records page and ask what authorization is required before expecting records to be released.

Record need Best action Information to prepare
Personal copy of records Open the official records request page or call Montrose for the correct release process. Patient name, date of birth, dates of service, program location, contact information, and ID or authorization details.
Records for continuing care Ask how to authorize release to a therapist, psychiatrist, primary care provider, school, hospital, or outpatient program. Receiving provider name, phone, fax, email, address, requested documents, and urgency.
Minor patient records Ask admissions or records staff what parent, guardian, or patient consent is required. Guardian documentation, patient age, relationship to patient, and requested records.
Discharge paperwork Ask for instructions, medication changes, follow-up referrals, and crisis/safety planning before leaving. Preferred pharmacy, outpatient provider, school/work needs, transportation, and follow-up appointment details.
Billing or insurance documentation Ask for documents needed by your insurer, employer, school, legal representative, or follow-up provider. Claim number if available, dates of service, payer instructions, and where records should be sent.
Confidentiality reminder: Behavioral health information may be protected by strict privacy rules. Staff may require written authorization before sharing details with relatives, schools, clinicians, or agencies.

Professional referrals from schools, hospitals, clinicians, and agencies

Montrose states that it works with professional partners and accepts referrals. Referral quality matters because admissions decisions rely on clinical and safety information.

Referral source Helpful details to send Why it helps
Emergency department or inpatient hospital Current risk assessment, medical clearance status, medication list, vitals concerns, substance use details, labs if relevant, and discharge/transfer notes. Helps admissions understand safety, medical stability, and level-of-care needs.
Therapist or psychiatrist Diagnosis history, treatment history, recent symptom changes, medication response, safety concerns, and outpatient support plan. Helps avoid repeating history and supports better care planning.
School or youth program Behavioral observations, guardian contact, current safety concerns, IEP or 504 plan if relevant, and recent crisis events. Helps the team understand functioning across home, school, and community settings.
Family or caregiver Age, symptoms, sleep/appetite changes, medication access, substance concerns, self-harm concerns, violence concerns, and prior hospitalization history. Family observations can help admissions decide whether an assessment is appropriate and urgent.
Legal guardian or care manager Proof of authority, consent availability, placement needs, transportation plan, insurance information, and emergency contacts. Consent and communication authority are especially important for minors and protected adults.
Referral call script: “I’m referring a patient age __ for possible __ level of care. Current safety concern is __. Insurance is __. Records available include __. What is the fastest way to coordinate assessment?”

Staff, leadership, and quality signals

Official pages list leadership and quality markers. Use the official staff page for current names because leadership can change.

Listed item Current official detail Why it matters
Chief Medical Officer Dr. Joao Busnello Leadership detail helps users identify official staff information rather than relying on third-party directories.
Medical Director Dr. Peter Nichols Medical leadership can matter for program credibility and patient/family research.
Director of Business Office Elizabeth Rodriguez Business-office leadership is relevant for billing, insurance, and administrative support context.
Quality markers The site displays The Jason Foundation and The Joint Commission Gold Seal of Approval quality marks. Quality marks should be checked on official pages rather than copied from older listings.
Clinical review note Several official program pages state that content was written on behalf of and reviewed by clinical staff. Useful for source evaluation, but individual care decisions still require direct assessment.

Content gap audit: what ranking pages and map listings often miss

Basic search results often show a name, rating, or one phone number. This guide adds the actionable details users need during a mental health access decision.

Common listing detail Why it is not enough What this guide adds
One address Montrose has separate adult, children/teens, and outpatient locations. Clear location table and separate Google maps for 4840 N Marine, 4720 N Clarendon, and 850 W Lawrence.
One phone number Families may need main admissions, kids location phone, 988, or 911 depending on urgency. Decision table separating crisis, admissions, location-specific, and emergency routes.
“Open 24/7” It does not explain assessment, admission authorization, psychiatrist decision, or outpatient scheduling. Step-by-step admissions process, program matching, and level-of-care planning.
Services list Users may not know the difference between inpatient, PHP, IOP, adult, senior, child, teen, and dual diagnosis care. Program table with age ranges, typical duration notes, and practical routing guidance.
Insurance accepted Accepted-plan names do not tell users about authorization, benefits verification, charge-list limits, or out-of-pocket estimates. Insurance verification checklist, price transparency explanation, and cost questions to ask.
Visitor information Visiting a behavioral health hospital involves consent, privacy, restricted items, and safety rules. Visitor consent, child visitor rule, restricted items, parking notes, and privacy reminder.

Official source checklist for this Montrose guide

Use these official pages to verify live information before making admissions, travel, visitor, payment, or records decisions.

Official page What it helps verify When to open it
Contact page Main 24/7 admissions phone, contact form, crisis notice, confidentiality note, email route, and official footer address. Open before calling, submitting a non-urgent form, or checking official contact language.
Locations page Adult hospital location at 4840 North Marine Drive and Children & Teens location at 4720 North Clarendon Avenue. Open before driving, scheduling intake, or checking which campus applies.
Programs overview Adult inpatient, children/teen inpatient, outpatient PHP/IOP, age ranges, concerns treated, admissions overview, and treatment setting differences. Open when comparing inpatient, PHP, IOP, adult, senior, child, or adolescent care.
Admissions process Initial screening, assessment, insurance verification, admission paperwork, patient rights, and what patients should bring. Open before calling admissions or packing for possible inpatient care.
Visitor information Patient visitor rights, restricted visitor items, children-under-12 visitor rule, and parking notes. Open before visiting a patient or bringing any belongings to the hospital.
Insurance and payment Insurance providers listed, free benefits verification, and 24/7 payment-related admissions support. Open before treatment if you need coverage verification or private-pay discussion.
Price transparency Estimate support, charge-list limitations, self-pay discounts, charity care, payment-plan references, and shoppable/machine-readable charge files. Open before relying on a charge amount as your personal out-of-pocket cost.
Medical records request Official records-request starting page and accessibility support phone. Open when requesting personal records, continuing-care records, or discharge documentation.
Staff page Leadership names and roles currently shown on the official site. Open when checking leadership or administrative contacts.
Professional referrals Referral process, professional-partner coordination, consent emphasis, and discharge-planning collaboration. Open if you are a clinician, hospital, school, agency, case manager, or referral partner.
Independent guide notice: USHospitalGuides.com is not Montrose Behavioral Health Hospital, not a hospital, not an emergency service, not a crisis line, and not a government agency. Use official Montrose pages, 988, 911, licensed clinicians, and emergency departments for final decisions.

Important mental health and safety notice

This guide helps with contact details, admissions navigation, maps, records, visitor rules, insurance, billing, and source checking. It does not diagnose mental health conditions, determine level of care, or replace professional crisis support.

If safety cannot wait: Call 911 for immediate danger or a medical emergency. Call or text 988 for 24/7 mental health, suicide, substance use, or emotional crisis support in the U.S.

Montrose Behavioral Health Hospital FAQs

These questions focus on address, phone, crisis support, admissions, locations, programs, insurance, visitor rules, records, and what to bring.

1. What is the main phone number for Montrose Behavioral Health Hospital?
The main admissions phone number listed across Montrose Behavioral Health pages is 877-920-0836. Use it for 24/7 admissions questions, no-cost assessment questions, insurance verification, and program routing.
2. What is the address for Montrose Behavioral Health Hospital?
The adult hospital is listed at 4840 North Marine Drive, Chicago, IL 60640. Montrose Behavioral Health Hospital for Children & Teens is listed at 4720 North Clarendon Avenue, Chicago, IL 60640.
3. Is Montrose Behavioral Health Hospital open 24/7?
Montrose states that admissions staff are available 24 hours a day, seven days a week, and official pages say walk-ins or intake assessments may be available 24/7. Program schedules, visiting schedules, and outpatient hours can differ.
4. What should I do if this is a mental health emergency?
If someone is in immediate danger or has a medical emergency, call 911. For mental health, suicide, substance use, or emotional crisis support in the U.S., call or text 988 anytime.
5. How does the admissions process work at Montrose?
The process can begin by phone, walk-in, or referral. Admissions staff complete an initial screening, the patient receives an assessment, insurance may be verified, a psychiatrist makes the final inpatient admission determination when needed, and the patient receives consent paperwork and program information.
6. What programs does Montrose Behavioral Health offer?
Montrose lists adult inpatient treatment, senior adult inpatient treatment, children and teen inpatient treatment, adolescent outpatient programming, adult outpatient programming, partial hospitalization programming, intensive outpatient programming, and support for co-occurring mental health and substance use concerns.
7. What should a patient bring for possible admission?
Montrose says patients should bring an insurance card, valid identification, two changes of clothing without strings, straps, or belts, and prescribed medications or a medication list with dosage and frequency.
8. What items should patients avoid bringing?
Montrose encourages patients to leave jewelry, electronics, large sums of money, and expensive items at home. Patients should not bring food. Cellphones may be brought, but patients will not have access to them during treatment.
9. Does Montrose accept insurance?
Montrose says it accepts most major forms of insurance and provides free insurance confirmation and benefits verification. Call 877-920-0836 with insurance details to confirm coverage, authorization needs, and out-of-pocket estimates.
10. Can children visit patients at Montrose Behavioral Health Hospital?
The official visitor information says children under 12 are not permitted to visit in the hospital. Visitor schedules, patient consent, unit rules, and restricted-item rules should be confirmed before traveling.