Mass General Hospital Patient Gateway login, signup, records, billing, appointments, and support help
Mass General Hospital Patient Portal refers to Mass General Brigham Patient Gateway, the official secure portal used by Massachusetts General Hospital and other Mass General Brigham members. Patients can use it to message care teams, view test results, renew prescriptions, manage appointments, access virtual care, and view or pay bills.
This guide gives the official login route, technical support number, signup steps, password help, proxy access notes, billing routes, medical-records help, emergency warning, mobile app tips, and main Mass General Hospital campus details in one practical page.
Use Mass General Brigham Patient Gateway for Mass General Hospital portal login, results, messages, refills, bills, and visits.
Use the official Mass General Brigham domain before entering username, password, personal, insurance, or payment details.
Use this number for login, signup, username, password, activation, portal access, and app support questions.
Massachusetts General Hospital main campus is at 55 Fruit Street, Boston, MA 02114.
Use the main hospital line for general Mass General routing, not portal password or app troubleshooting.
Use billing support for statement questions, balances, bill payment, and patient billing correspondence.
Start here: choose the right Patient Gateway action
Use this table before logging in, calling support, paying a bill, requesting records, or messaging your care team.
| Your need | Best action | Do not use this for |
|---|---|---|
| Log in to Patient Gateway | Open the official login page and enter your username and password. | Do not enter credentials on unofficial lookalike pages. |
| Create a new account | Use Enroll Now, enter your personal information, verify your identity, and create your login. | Do not create an account for another adult through your own signup form. |
| Forgot username or password | Use the official Forgot Username or Forgot Password link on the login screen. | Do not share passwords, codes, or security answers with unknown callers. |
| Access a family member’s account | Use the Patient Gateway patient care representative process for authorized proxy-style access. | Do not log in with another person’s username and password. |
| Pay a bill | Log in to Patient Gateway or use Pay as Guest if available for your statement. | Patient Gateway technical support does not handle billing account questions. |
| Request records | Use Patient Gateway for available information or contact Medical Records for formal release needs. | Do not send private medical information to unverified email addresses or third-party pages. |
| Emergency care | Call 911 or go to an emergency department. | Do not use portal messages for urgent or life-threatening symptoms. |
Official Mass General Hospital Patient Portal login
The official portal for Mass General patients is Mass General Brigham Patient Gateway.
How to sign up for Mass General Brigham Patient Gateway
Signup can happen with an activation code or through online enrollment with identity verification.
| Signup path | What to do | Important note |
|---|---|---|
| With activation code | Click the link in your email or text, enter a username and password, enter your date of birth, accept the terms, and submit. | After activation, use the website or mobile app to log in. |
| Without activation code | Open the signup page, choose Enroll Now, enter personal details, verify identity, and create a username and password. | Approval and activation-code delivery may take several business days or up to a week in some cases. |
| Identity verification | Answer verification questions or follow the alternate verification path shown during signup. | If identity cannot be verified, call the Help Desk at 800-745-9683 or ask front-desk staff at your next appointment. |
| Patient under 18 | Do not use adult online signup for a minor. | For minor access, call the Help Desk or contact the patient’s doctor’s office. |
Forgot username, forgot password, locked account, or activation problems
Use the official recovery links first, then call support if the portal cannot verify your identity.
What you can do in Patient Gateway
Available tools can vary by account, provider, visit type, organization, and privacy rules.
Message your care team
Use secure messaging for routine medical questions, follow-up instructions, medication questions, and non-urgent care-team communication.
View test results
Access lab results, imaging reports, provider letters, and other released information when available in your account.
Renew prescriptions
Review prescriptions and request renewals. Some medications may require an appointment, lab monitoring, or provider approval.
Manage appointments
Review scheduled visits, prepare for upcoming appointments, and use available appointment tools where your provider supports them.
Virtual care
Patient Gateway can connect users to Mass General Brigham virtual-care options when available for the visit type.
Billing and statements
View current and past statements, pay balances, review billing summaries, and manage paperless billing where available.
Proxy access and Patient Care Representative access
Patient Gateway allows authorized access for another person, but it is not the same as a legal health care proxy.
| Access type | How it works | Important privacy rule |
|---|---|---|
| Adult patient representative | A spouse, parent, adult child, caregiver, or other designee may request access when authorized by the patient. | Do not share another adult’s username or password; use the official representative process. |
| Child or teen access | Parents or guardians may request access for minors through the approved process. | Teen access may be limited because state regulations protect confidential teen care. |
| Health care proxy | A legal health care proxy is a separate legal authorization for medical decision-making. | Patient Gateway representative access is not automatically the same thing as being a health care proxy. |
| Support help | Call 800-745-9683 for Patient Gateway representative access questions. | Access may depend on age, relationship, patient authorization, identity verification, and privacy law. |
Appointments, visit preparation, and provider communication
Patient Gateway can help with appointment management, but urgent symptoms should be handled by phone or emergency care.
Test results, provider letters, medications, and research notices
Patient Gateway can show released health information, but result timing and comments vary by test and care team.
Test results
You may see lab results, reports, and letters from providers in Patient Gateway. Some results can appear before a full provider explanation.
Medication renewals
Use the prescription renewal tool when available. Call your care team if the medication is urgent, controlled, expired, or tied to lab monitoring.
Care-team messages
Use secure messages for non-urgent medical questions. Include symptoms, start date, medication changes, pharmacy, and preferred callback number.
Research participation
Patient Gateway may include information about research opportunities. Participation is optional and should be reviewed carefully before enrolling.
Billing, guest pay, paperless billing, payment plans, and cost estimates
Mass General Brigham billing tools are connected to Patient Gateway, but billing questions use billing support, not technical support.
| Billing task | Best route | What to know |
|---|---|---|
| Pay with portal account | Log in to Patient Gateway and open Billing Summary. | Payments can post to your account and you may be able to view current open balances. |
| Pay without login | Use Pay as Guest from the official Patient Gateway billing route if your statement supports it. | Have your account number and patient information ready. |
| Pay by phone | Call 617-726-3884 and follow the payment prompts. | Have the account number and patient date of birth ready. |
| Billing questions | Contact Patient Billing Solutions at 617-726-3884. | Use Patient Gateway for confidential details instead of sending private billing details through general email. |
| Mail a payment | Send check or money order to Mass General Brigham, P.O. Box 418393, Boston, MA 02241-8393. | Include the payment coupon and write the account number, not the medical record number, on the check. |
| Paperless billing | In Patient Gateway, open Billing Summary and follow the paperless billing prompt. | You can also opt out of paperless billing from the billing summary area. |
| Cost estimate | Use the Estimates tool under Billing when available. | Estimates may be available for imaging, lab tests, procedures, and office visits. |
Medical records, radiology reports, Apple Health, and formal releases
Patient Gateway provides online access to much of your health information, but formal records requests may still need the Medical Records Department.
| Records need | Best route | Prepare this |
|---|---|---|
| View available records online | Log in to Patient Gateway and check results, letters, medications, immunizations, visits, and available chart information. | Username, password, and any two-factor or identity-verification requirement. |
| Request official records | Use Mass General Brigham Medical Records guidance or call Medical Records at 617-726-1798. | Patient name, date of birth, date range, facility, type of record, delivery method, and recipient details. |
| Send records to another provider | Indicate the receiving provider’s mailing address, fax number, email address, or Patient Gateway route if available. | Provider name, clinic or hospital, fax/email, visit date, and reason for transfer. |
| Radiology images and reports | Use Mass General Brigham Imaging instructions for electronic image/report sharing when needed. | Imaging date, body part, receiving doctor, and whether images or reports are needed. |
| Hospital bills | Use billing support, not Medical Records. | Account number, statement date, patient date of birth, and insurance details. |
Virtual visits and urgent online care
Mass General Brigham virtual care can use Patient Gateway and, for some visits, the Zoom app.
Before a virtual visit
Log in early, confirm appointment time, update your device, test audio/video, and keep medications, vitals, and questions nearby.
Mobile or tablet
Download the Mass General Brigham Patient Gateway app and any required video-visit app before the visit time.
When not to use virtual care
Call 911 or seek emergency care for severe or life-threatening symptoms instead of waiting for a video visit.
Technical problems
Call Patient Gateway Technical Support at 800-745-9683 for portal or virtual-visit access issues.
Mass General Brigham Patient Gateway mobile app
The mobile app gives portal access from a phone or tablet and is powered by MyChart.
Portal security, scam prevention, text alerts, and privacy
Patient portal searches attract unofficial guides and lookalike pages. Use security checks before entering private information.
Check the domain
Use the official Mass General Brigham Patient Gateway domain before entering your username, password, date of birth, insurance, medical, or payment information.
Text-message update
The login page notes that, starting August 13, 2026, Mass General Brigham text messages are sent from short code 858783.
Never share codes
Do not share one-time codes, passwords, security answers, or activation links with unknown callers, email senders, or unofficial websites.
Use support wisely
Call 800-745-9683 for portal support. For confidential medical questions, use your care team or Patient Gateway messages when appropriate.
Mass General Hospital address, map, parking, and campus contact
Portal login is online, but patients often also need the main hospital address, map, parking office, and general phone number.
| Hospital detail | Current information | Use it for |
|---|---|---|
| Hospital name | Massachusetts General Hospital | Appointments, campus visits, directions, insurance records, and hospital routing. |
| Main campus | 55 Fruit Street, Boston, MA 02114 | GPS, rideshare, patient drop-off, visit planning, and location verification. |
| Main phone | 617-726-2000 | General hospital routing, department connection, and campus questions. |
| Parking office | 617-726-8886 | Parking rates, garage questions, reduced patient rates, and parking-office information. |
| Emergency department | Available at main hospital | Use 911 for life-threatening emergencies; confirm entrance and care needs when safe to do so. |
Search-result and competitor gap audit
Many portal pages only link to the login screen. A stronger guide should explain the full patient workflow and prevent unsafe mistakes.
| Common low-value content gap | Why it hurts users | What this guide adds |
|---|---|---|
| Only says “click login” | Users still need signup, password recovery, support, proxy, records, billing, and app help. | Complete portal workflow from login to records, billing, virtual care, and mobile access. |
| No official support number | Users may call the hospital switchboard for portal password problems. | Technical Support 800-745-9683 and billing support 617-726-3884 are separated clearly. |
| No emergency warning | Patients may send portal messages for life-threatening symptoms. | Clear 911 warning and guidance not to use Patient Gateway for emergencies. |
| Proxy access not explained | Caregivers may try to share usernames or create accounts incorrectly. | Patient Care Representative explanation, adult access notes, and teen privacy limits. |
| Billing confusion | Technical support cannot solve all billing questions. | Billing Summary, Pay as Guest, phone payment, paperless billing, estimates, and mailing route. |
| No map or hospital contact | Portal users often also need the main campus address, phone, or parking information. | 55 Fruit Street map, hospital main phone, parking office, and campus planning notes. |
| Unsafe schema | Wrong structured data can create warnings or misclassify the page. | Clean Hospital, HowTo, and FAQPage schema only, with no hasMap, paymentAccepted, openingHoursSpecification, or ServiceID schema. |
Official source checklist for this Patient Gateway guide
Use these official pages and documents for live confirmation before logging in, enrolling, paying, requesting records, or traveling to Mass General.
| Official source | What it verifies | When to open it |
|---|---|---|
| Patient Gateway login | Official login route, technical support number, portal features, emergency warning, and current text-message note. | Open when logging in, resetting access, or confirming you are on the official portal. |
| Patient Gateway signup | Online enrollment, identity verification, activation-code process, minor access warning, and support number. | Open when creating a new Patient Gateway account. |
| Patient Gateway information page | Portal purpose, mobile app, proxy/PCR access, participating members, and technical support number. | Open when learning what the portal can do or how representative access works. |
| Massachusetts General Hospital location page | Mass General address, main phone, hospital type, 24-hour status, and amenities. | Open before traveling to the main campus or confirming the hospital address. |
| Billing overview | Patient Gateway bill pay, guest pay, phone payment, mailing address, payment posting, paperless billing, and billing support. | Open before paying a bill or contacting billing support. |
| Medical Records page | Formal records request options, Patient Gateway access to health information, imaging records, and Medical Records phone number. | Open when records are not available in the portal or need to be sent elsewhere. |
| Directions and parking | Parking office phone, main campus directions, parking details, and visit planning. | Open before driving to Mass General or planning a patient visit. |
| Mass General for Children Patient Gateway | Patient Gateway access for Mass General and Mass General Brigham patients, proxy access, and Apple Health notes. | Open for pediatric or family-access context. |
| Patient Gateway Enrollment PDF | Activation-code enrollment, no-code enrollment, identity verification, username/password setup, terms, and support desk number. | Open if you want a visual step-by-step enrollment handout. |
| Patient Gateway Billing PDF | Billing Summary, Pay Now, paperless billing, paper statement opt-out, and estimate workflow. | Open if you need a visual billing tip sheet. |
Medical, privacy, and emergency disclaimer
This guide helps with portal navigation, login support, billing, records, directions, and patient-information routing. It does not provide medical diagnosis, treatment, legal advice, privacy advice, or emergency triage.
Mass General Hospital Patient Portal Login FAQs
These FAQs cover the official login, signup, support number, app, proxy access, records, billing, emergency warning, and Mass General Hospital location.