Los Angeles General Hospital: Address, Phone & Patient Info

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Los Angeles County · Public Hospital Guide · Updated September 2026

Los Angeles General Hospital address, phone, ER hours, appointments, parking, records, billing, and patient help

Los Angeles General Hospital is officially named Los Angeles General Medical Center. It is a Los Angeles County Department of Health Services hospital at 2051 Marengo Street, Los Angeles, CA 90033. Many people still search for it as LAC+USC Medical Center, County USC, LA General, or Los Angeles County General Hospital.

This guide gives patients and families the practical details most directory pages miss: direct phone routing, emergency and urgent-care hours, appointment steps, what to bring, parking lots, bus routes, LA Health Portal help, medical-record requests, billing help, visitor rules, financial assistance, and official source links.

Call Main Line: 323-409-1000 Official Website LA Health Portal Map & Parking
Emergency warning: If you have a life-threatening medical or psychiatric emergency, call 911 or go to the nearest emergency room. Los Angeles General Medical Center has 24/7 emergency services, but this guide cannot provide medical triage.
Official hospital name Los Angeles General Medical Center

Also searched as Los Angeles General Hospital, LA General, LAC+USC Medical Center, and County USC.

Main address 2051 Marengo Street

Los Angeles, CA 90033. Use this for GPS, ER arrival, main hospital visits, and parking planning.

Main phone 323-409-1000

Listed for general contact and appointment routing.

Emergency services 24/7

For life-threatening emergencies, call 911 first.

Urgent care hours Mon–Sat 8 am–7 pm

Confirm before leaving because hours and capacity can change.

Operating agency DHS Operated

County-operated public hospital within Los Angeles County Health Services.

Start here: choose the right route before you go

Los Angeles General is a large public academic hospital campus. Use the right route for emergencies, appointments, records, billing, specialty care, and visitor planning.

Your need Best action Bring or prepare
Life-threatening emergency Call 911 or go to the nearest emergency room. Photo ID if possible, medication list, allergies, emergency contact, and insurance card if available.
Urgent care or unscheduled visit Use urgent care or ER based on severity; call the main line for routing when unsure. Photo identification and address verification if possible.
Outpatient appointment Call your Patient Access Center or main line at 323-409-1000. Arrive 15 minutes early with photo ID, address verification, insurance card, and medication list.
Specialty care Current patients should start with their primary care provider unless it is an emergency. Referral/consult instructions, diagnosis, records, imaging, and preferred phone number.
Medical records Contact LA General Patient Medical Record Request. Patient name, date of birth, record dates, request type, signed authorization, and delivery preference.
Billing or financial help Contact Patient Financial Services or the billing inquiry line. Bill/account number, income documents if applying for assistance, insurance details, and contact information.
Visiting a patient Check visitor hours and unit-specific rules before arrival. Photo ID, patient name, room/unit if known, mask/face-covering expectations, and parking plan.

Los Angeles General Hospital phone directory

Use the correct phone number for appointments, pharmacy, records, patient experience, billing, and financial services.

Department or need Phone / location Use it for
Main hospital line 323-409-1000 General contact, hospital routing, and appointment help.
Make an appointment 323-409-1000 Appointment routing when you need help reaching the correct clinic.
Pharmacy 323-409-3899
Clinic Tower, Room A1C109		 Medication questions, refill routing, pharmacy location, and prescription pickup questions.
Patient Financial Services 323-409-6361, Option 2 Coverage help, financial assistance questions, and help paying hospital bills.
Billing inquiry 626-525-6990 Bill questions, payment questions, and account follow-up.
Billing records 626-525-6474
Fax: 626-525-5399		 Billing record requests through the Consolidated Business Office.
Patient medical records 323-409-6221, Option 1
Fax: 323-441-4775		 Medical-record copies, release forms, and record transfer questions.
Patient Experience 323-409-8523 Care concerns that were not resolved with the nurse, physician, or unit team.
CARES Childcare Center 323-409-6940 Information about free childcare services for patients’ children or family members’ children during eligible visits.
LA Health Portal login support 866-889-9258 24/7 portal login support and password help.

Hospital, urgent care, clinic, records, and financial-service hours

Emergency services are 24/7, but clinics, urgent care, medical records, specialty care, and financial offices have different schedules.

Area Listed hours Planning note
Emergency services 24 hours a day, 7 days a week Call 911 for life-threatening emergencies.
Urgent care Monday–Saturday, 8:00 am–7:00 pm Confirm same-day availability and whether symptoms should go to the ER instead.
Clinic hours Monday–Saturday, 8:00 am–8:00 pm Clinic-specific schedules may vary by department and appointment type.
Specialty care general information Monday–Friday, 7:30 am–5:30 pm Current patients usually need PCP coordination for non-emergency specialty visits.
Patient medical records Monday–Friday, 8:00 am–4:00 pm Located at 1100 N. State St., Building A, Clinic Tower, 2nd Floor, Room A2D.
Patient Financial Services Most locations Monday–Friday, 8:00 am–4:00 pm; general PFS page also lists broader contact hours. Call first before visiting a financial-service office in person.
General visiting hours 11:00 am–9:00 pm Some units vary, and visitors are generally limited to two at a time unless exceptions are approved.
Before you leave: Large public hospital schedules can change because of holidays, department staffing, infection-control rules, construction, and emergency volume. Confirm time-sensitive visits by phone.

Google map, campus address, parking lots, and arrival tips

The main address is 2051 Marengo Street, Los Angeles, CA 90033. Visitor parking is limited, so plan extra time before appointments or admissions.

Los Angeles General Medical Center
2051 Marengo Street
Los Angeles, CA 90033
Main: 323-409-1000

Use this map for route planning only. Follow campus signage along Marengo Street for parking and building directions.

Visitor parking

Visitor parking is available in Parking Lot 5 near the main entrance off Marengo Street and in Parking Lot 9D across the street at the corner of Marengo and Brittania Streets.

Plan extra time

Parking is limited. Arrive early for clinics, admissions, imaging, pharmacy pickup, financial-service visits, or medical-record requests.

Emergency arrival

For severe symptoms, call 911. For non-ambulance arrival, use hospital signage for the emergency entrance and bring ID if possible.

Wayfinding tip

Bring your clinic building, floor, and room number from your appointment instructions or LA Health Portal appointment details.

Official online actions for Los Angeles General patients

Use official pages for live details, forms, portal access, financial help, records, and patient information.

Official hospital website

Open LA General Medical Center

  1. Use the menu for Patients & Visitors, Records & Billing, Care Now, and Services.
  2. Check department-specific pages before visiting.
  3. Call 323-409-1000 when you need routing help.

Patient and visitor information

Open patient and visitor information

  1. Review what to bring for appointments and admissions.
  2. Check unscheduled visit guidance.
  3. Use links for parking, visitors, cafeteria, and patient relations.

Appointments and admissions

Open appointments and admissions

  1. Contact your Patient Access Center or appointment instructions.
  2. Bring photo ID and medication list.
  3. Call at least 72 hours in advance if you need to cancel or reschedule.

LA Health Portal

Open LA Health Portal

  1. Log in or enroll.
  2. View appointments, labs, imaging results, medications, immunizations, and notes.
  3. Use login support if you cannot access your account.

Medical records

Open medical-record contact page

  1. Choose the LA General Medical Center record request listing.
  2. Use phone, fax, office hours, and room information.
  3. Prepare signed authorization if records are being released to another party.

Financial assistance

Open help paying your bill

  1. Review Medi-Cal and financial-assistance options.
  2. Ask about the Ability to Pay Program.
  3. Call Patient Financial Services before visiting an office.

How to handle appointments and scheduled admissions

Appointment preparation matters at a large public hospital. Bring documents, arrive early, and call ahead when plans change.

Use the right appointment route. Call the main line at 323-409-1000 or follow your Patient Access Center instructions. If you are already a Health Services patient, your medical-home clinic may coordinate appointments and referrals.
Arrive 15 minutes early for clinic appointments. This gives time for registration, directions, interpreter needs, insurance updates, medication review, and building navigation.
Bring identity and address documents. Bring photo identification and something to verify your address, such as a driver’s license or a recent utility bill, if available.
Bring insurance and medication information. Bring your Medi-Cal, Medicare, private insurance, or other health coverage card if you have one. Bring all current medications, including prescriptions, over-the-counter medicine, vitamins, and herbal supplements.
Cancel or reschedule early. If you cannot attend, call at least 72 hours, or 3 days, in advance when possible so the appointment can be used by another patient.
For scheduled admissions, watch for registration contact. Registration staff may contact you during the week before admission to confirm and review your procedure. Leave valuables at home unless specifically needed.
Appointment phone script: “I have an appointment or need to schedule care at LA General. My name is __, date of birth is __, clinic or department is __, and I need help with location, time, documents, and whether I should use urgent care or the ER.”

Emergency room, urgent care, and unscheduled visit guidance

Use 911 and emergency services for life-threatening conditions. Use urgent care or clinic routing for less severe same-day needs when appropriate.

Life-threatening emergency
Call 911 or go to the nearest emergency room. Symptoms such as chest pain, stroke signs, severe breathing difficulty, major trauma, severe bleeding, poisoning, or suicidal crisis should not wait.
Emergency services
Los Angeles General Medical Center emergency services are listed as 24/7.
Urgent care
Urgent care is listed Monday through Saturday, 8:00 am to 7:00 pm. Hours and capacity can change, so confirm before leaving if the situation is not life-threatening.
Unscheduled visit
If you come for an unscheduled visit such as Emergency Room or Urgent Care, bring photo identification and address verification if possible.
Emergency specialty need
If a specialty problem is urgent or emergency-level, seek care in the emergency room rather than waiting for a routine specialty referral.
Do not use portal messaging for emergencies. LA Health Portal is useful for non-urgent communication, but emergency symptoms need 911, the ER, or direct clinical instructions.

Services listed for Los Angeles General Medical Center

Los Angeles General offers primary, urgent, emergency, inpatient, outpatient, pharmacy, and specialty care services. Current access may depend on referral status, clinic capacity, insurance/coverage, and medical need.

Care area Services listed Patient planning note
Emergency and urgent care Emergency medicine, 24/7 emergency services, urgent care, non-critical trauma, and psychiatric emergency-related routing. Call 911 for life-threatening emergencies; do not wait for a clinic appointment.
Primary care Adult medicine, geriatrics, pediatrics, adolescent care, family planning, women’s health, HIV/AIDS, positive care, and LGBTQ care. If you are new to Health Services, start by choosing a medical-home clinic or call 844-804-0055.
Specialty care Anesthesiology, dermatology, dental services, general surgery, neurology, neurosurgery, OB/GYN, ophthalmology, orthopedics, pathology, psychiatry, radiology, and urology. Current patients usually need PCP coordination before non-emergency specialty scheduling.
Advanced hospital programs Burn care, NeuroTrauma Center, surgical oncology, plastic and reconstructive surgery, intensive care, hospital medicine, and rehabilitation services. Ask your care team which building, floor, clinic, and documents you need before the visit.
Rehabilitation and therapy Audiology, occupational therapy, physical therapy, recreation therapy, speech pathology, and psychiatric occupational therapy. Therapy visits may require referral, authorization, appointment scheduling, and prior records.
Pharmacy Clinic Tower pharmacy support at Room A1C109 with listed phone 323-409-3899. Bring prescription details, patient ID, insurance/coverage card, and refill instructions.

Specialty care referral and scheduling workflow

Specialty care usually means higher-level services that are coordinated through your primary care provider unless the need is urgent or emergency-level.

Current patients start with primary care. For non-emergency specialty needs, speak with your primary care provider. Your PCP coordinates the consult or referral.
Wait for specialty scheduling after consult approval. Once the PCP and specialty provider agree that a visit is needed, the scheduling team may contact you. The specialty-care page lists 855-521-1718 for scheduling-team contact after consult approval.
New Health Services patients should get connected first. If you are not a current patient but want services in the system, use the Clinic Finder or call 844-804-0055.
Use the emergency room for emergency specialty needs. Do not wait for routine specialty scheduling if symptoms are urgent, severe, or life-threatening.
Helpful documents: Bring referral instructions, prior imaging reports, lab results, outside specialist notes, medication list, allergies, and your preferred contact number.

LA Health Portal: appointments, labs, medications, notes, and login support

The LA Health Portal is the official patient portal for Health Services patients. Use it for non-urgent health information and appointment management.

What you can view

  • Upcoming appointment details.
  • Lab and imaging results.
  • Medication and prescription information.
  • Immunization records.
  • Procedures and doctor notes.

What you can request

  • Request or review future appointments.
  • Request changes or cancellations through the portal when available.
  • Review and renew current medications.
  • Send non-urgent messages to your doctor’s office.

Response expectations

The portal is for non-urgent communication. Doctor’s offices typically respond within about 3 business days for non-urgent portal messages.

Login support

For LA Health Portal login support, call 866-889-9258. The portal page lists login support as available 24/7.

Portal safety rule: Do not use portal messaging for chest pain, stroke signs, severe breathing problems, serious injury, suicidal crisis, or other emergency symptoms. Call 911 or go to the ER.

Medical records, billing records, and release requests

Medical-record requests and billing-record requests use different offices and phone numbers. Use the correct route to avoid delays.

Record need Official route Details to prepare
LA General patient medical records 1100 N. State St., Los Angeles, CA 90033, Building A, Clinic Tower, 2nd Floor, Room A2D. Phone: 323-409-6221, Option 1. Fax: 323-441-4775. Hours: Monday–Friday, 8:00 am–4:00 pm. Patient name, date of birth, dates of service, specific records needed, signed release form, and delivery method.
Subpoena department 1200 N. State St., General Hospital Basement, Room 329. Phone: 323-409-6221, Option 2. Hours: Monday–Friday, 8:00 am–4:00 pm. Legal request details, case information, authorization, and required delivery instructions.
Billing records Consolidated Business Office, 1000 S. Fremont Ave., Unit 9, Bldg. A11, Second Floor, Room 2S-02, Alhambra, CA 91803. Phone: 626-525-6474. Fax: 626-525-5399. Account number, patient details, dates of service, insurer request, and billing statement questions.
Records for another doctor Ask medical records or your clinic team how records should be released to the outside provider. Receiving provider name, fax, phone, address, email if accepted, appointment date, and specific record types.
Records for patient use Use the official medical-record request instructions and authorization forms. Photo ID, signed authorization, date range, delivery preference, and whether you need imaging, labs, notes, or billing records.
Record request script: “I need records from LA General Medical Center for dates __ to __. I need __ records sent to __. Please confirm the authorization form, fee, fax number, and expected processing time.”

Billing, Patient Financial Services, Medi-Cal, and help paying your bill

Los Angeles County Health Services states that patients can get help applying for coverage and financial assistance. Ask before ignoring a bill you cannot pay.

Patient Financial Services

Call 323-409-6361, Option 2 for LA General Patient Financial Services. The broader Health Services financial-services page also lists 844-804-0055 for general help.

Billing inquiry

Call 626-525-6990 for billing inquiries. Have the statement, account number, patient name, date of service, and insurance details ready.

Financial assistance

Health Services describes Medi-Cal help and financial assistance, including the Ability to Pay Program for LA County residents who qualify.

Price transparency

Use the hospital price transparency link for standard charge information, but ask the billing office or care team for case-specific cost expectations.

Before treatment
Ask what is urgent, what requires authorization, what may be billed separately, and whether financial counseling is available.
After receiving a bill
Call promptly, ask for explanation, confirm insurance processing, and request financial assistance screening if you cannot pay.
If denied help
The state Hospital Bill Complaint Program may review whether you were wrongly denied help paying your hospital bill.
Documents to prepare
Photo ID, proof of address, proof of income, household size, insurance card, denial letters, and the hospital statement.

Visitor hours, ICU rules, pediatric visiting, and campus safety

Visitor rules can vary by unit, infection-control status, patient condition, and provider approval. Confirm with the unit before arriving.

Visitor area Listed guidance Practical note
General visiting hours 11:00 am–9:00 pm. Some units have different rules; visitors are generally limited to two at one time unless exceptions are authorized.
ICU visits Within visiting hours, visits may be limited to 10 minutes at a time unless approved otherwise. Check with ICU staff before entering and expect interruptions during procedures, rounds, or emergencies.
Pediatric wards Parents and grandparents may visit 24 hours a day. Other visitors are generally 10:00 am–9:00 pm. One parent or guardian may stay overnight; additional overnight visitors require approval and rules may apply.
Infection prevention Sick visitors are encouraged to stay home, and visitors should clean hands when entering and before and after patient contact. Bring masks if required and follow unit-specific instructions.
Smoke-free campus Smoking is prohibited on campus, including parking lots. Plan accordingly before a long visit.

Bus service, transportation planning, and campus navigation

LA Metro operates multiple bus lines serving the Los Angeles General Medical Center campus and nearby streets.

Transit group Lines listed How to use this information
Campus line Line 605 Operates through the hospital campus and terminates at outpatient clinics.
Adjacent street lines Lines 76, 78, 106, 251 May be useful depending on where your appointment building is located.
I-10 Busway lines Lines 487, 489, and J Line Check Metro schedules before traveling, especially for peak-only or route-specific service.
Transportation help Health Services transportation resources If you are a Health Services patient without a private car and public transportation does not work for you, check transportation options before your appointment.
Campus navigation tip: Large appointments may list a building, tower, floor, clinic name, and room number. Save the appointment detail from LA Health Portal or your appointment letter before traveling.

Patient rights, responsibilities, and complaint routes

Patients have rights to respectful care, information about treatment, confidentiality, medical-record access, visitor designation, and bill explanation. Patients also have responsibilities to provide accurate information and follow hospital rules.

If you have a care concern

Start with your nurse or physician. If the issue is not resolved, contact Patient Experience at 323-409-8523 during business hours.

If you need a bill explained

Patients have the right to examine and receive an explanation of their bill. Call billing or Patient Financial Services with your statement and account details.

If you need records

Patients can request medical records after signing a Release of Information form. A per-page fee may apply for copies.

If you need language or access help

Ask registration, clinic staff, or your care team for interpreter, accessibility, or communication assistance before your visit when possible.

Official PDFs and documents worth checking

LA County and Health Services publish PDF handbooks, forms, maps, policies, and financial-assistance documents. Use these for details that may be too long for a hospital directory page.

Document or resource Why it matters What to check before using it
LA General Patient & Family Handbook PDF Useful for patient and family orientation, hospital expectations, and campus-related patient information. Confirm any phone number, location, or policy against the current official website before traveling.
LA County Guide to County Services PDF Useful for broader county service phone routing, including public health and hospital contact references. Use the hospital website for the latest service-specific details.
Medical records and HIPAA forms Needed for authorization, record access, amendments, restrictions, and confidential communication requests. Use the current form and the correct LA General record office before submitting.
Financial assistance applications and policies Useful for Medi-Cal help, Ability to Pay Program screening, and financial-assistance documents. Use the language version and application instructions that match your situation.
Parking and campus map resources Helps identify parking lots, main entrance guidance, and campus access notes. Parking availability may change, so follow posted signs on Marengo Street.

What ranking and third-party pages usually miss

Hospital rating pages, map listings, and general directories can confirm public data, but they often do not solve the user’s real next step.

Common page type What it usually shows What this guide adds
Map listing Address, directions, basic hours, and reviews. Phone routing, ER/urgent/clinic hour differences, parking lots, bus routes, and what to bring.
State facility profile Facility name, license type, address, and regulatory data. Patient-facing steps for appointments, records, billing, portal use, and visitor rules.
Ratings page Safety, outcomes, or performance indicators. Practical workflow for patients and families who need care, records, or help paying bills.
News or ranking article Awards, rankings, leadership quotes, or hospital achievements. Direct phone numbers, official links, portal instructions, map, parking, and emergency-routing guidance.
Old LAC+USC pages Older name, campus history, or outdated address references. Clear explanation that the official current name is Los Angeles General Medical Center and the main address is 2051 Marengo Street.

Official source checklist for this guide

Use these official pages when you need current confirmation before an appointment, ER visit, records request, billing call, portal login, or hospital visit.

Official source What it verifies When to open it
LA County locator listing Address, county-operated status, emergency/urgent/clinic hours, main phone, appointment phone, pharmacy phone, Patient Financial Services, billing inquiry, and service list. Open when you need a compact official contact and service directory.
LA General official website Hospital homepage, patient links, LA Health Portal link, records and billing navigation, and services menu. Open first for the latest official hospital navigation.
Patient and visitor information Appointment arrival guidance, documents to bring, admission preparation, unscheduled visit guidance, and patient-facing instructions. Open before clinic appointments, admissions, or unscheduled visits.
Parking page Limited parking note, Parking Lot 5, Parking Lot 9D, and Marengo Street signage guidance. Open before driving to the campus.
Bus service page LA Metro lines serving the campus and nearby streets. Open before taking public transportation.
LA Health Portal page Portal features, appointment review, lab/imaging results, medication renewal, non-urgent messaging, and login support. Open for portal enrollment, login, results, medications, and appointment details.
Medical-record contact page LA General medical-record office, phone, fax, hours, subpoena department, and billing records contact. Open before requesting records or sending authorization forms.
Patient Financial Services page Medi-Cal help, financial assistance, Ability to Pay Program, office hours, and bill-help guidance. Open when you cannot pay, need coverage help, or need billing support.
Visiting hours and guidelines General visiting hours, two-visitor rule, ICU limits, pediatric visiting, infection prevention, and smoke-free campus policy. Open before visiting an inpatient.
California HCAI facility profile Facility name, address, and general acute care hospital license context. Open for state facility and regulatory profile details.
Independent guide notice: USHospitalGuides.com is not Los Angeles General Medical Center, not Los Angeles County Department of Health Services, not an emergency service, and not a medical provider. Use official hospital links or phone numbers for final instructions, appointments, billing, records, and urgent care decisions.

Important medical and emergency notice

This guide helps with address, phone routing, parking, records, billing, portal, visitor, and appointment preparation. It does not provide medical advice, diagnosis, or emergency triage.

Call 911 for emergencies. Chest pain, stroke symptoms, severe breathing problems, major trauma, severe bleeding, suicidal crisis, poisoning, or sudden severe symptoms require immediate medical help.

Los Angeles General Hospital FAQs

These questions focus on address, phone, ER hours, appointments, records, billing, parking, portal, visitors, and specialty care.

1. What is the official name of Los Angeles General Hospital?
The official name is Los Angeles General Medical Center. It is also commonly searched as Los Angeles General Hospital, LA General, LAC+USC Medical Center, County USC, and Los Angeles County General Hospital.
2. What is the address for Los Angeles General Medical Center?
The main hospital address is 2051 Marengo Street, Los Angeles, CA 90033. Use this address for GPS, emergency arrival, main hospital visits, and parking planning.
3. What is the main phone number for Los Angeles General?
The main phone number is 323-409-1000. The LA County locator lists this number for general contact and appointment routing.
4. Is the emergency room open 24 hours?
Emergency services are listed as open 24 hours a day, 7 days a week. If you have a life-threatening medical or psychiatric emergency, call 911 or go to the nearest emergency room.
5. What are the listed urgent care and clinic hours?
The LA County locator lists urgent care hours as Monday through Saturday, 8:00 am to 7:00 pm, and clinic hours as Monday through Saturday, 8:00 am to 8:00 pm. Clinic-specific schedules can vary, so confirm before visiting.
6. What should I bring to an outpatient appointment?
Bring photo identification, address verification if available, your insurance card if you have coverage, and a full list of current medications including prescriptions, over-the-counter medications, vitamins, and herbal supplements. Arrive about 15 minutes early.
7. Where do I park at Los Angeles General?
Visitor parking is available in Parking Lot 5 near the main entrance off Marengo Street and in Parking Lot 9D across the street at Marengo and Brittania Streets. Parking is limited, so plan extra time.
8. How do I request medical records from LA General?
Contact LA General Medical Center Patient Medical Record Request at 323-409-6221, Option 1. The office is listed at 1100 N. State St., Building A, Clinic Tower, 2nd Floor, Room A2D, with fax 323-441-4775 and hours Monday through Friday, 8:00 am to 4:00 pm.
9. What can I do through the LA Health Portal?
The LA Health Portal lets patients communicate with their medical team for non-urgent needs, view labs and imaging results, access health records, review medications, manage appointments, and view immunizations, procedures, and doctor notes.
10. Who do I call for billing or help paying a bill?
For LA General Patient Financial Services, call 323-409-6361, Option 2. For billing inquiries, call 626-525-6990. Health Services also provides Medi-Cal and financial-assistance help, including the Ability to Pay Program for eligible LA County residents.