Health Alliance Hospital: Address, Phone & Patient Info

by
Kingston, New York · Hospital Patient Guide · Updated September 2026

HealthAlliance Hospital address, phone, emergency access, patient portal, records, billing, and visitor help

HealthAlliance Hospital is a WMCHealth hospital in Kingston, New York. The current patient guide address is 105 Mary’s Avenue, Kingston, NY 12401, and the main hospital phone number is 845-338-2500.

This guide is built for patients, families, caregivers, and visitors who need more than a basic listing. It covers the correct campus, emergency routing, patient portal, medical records, patient experience numbers, billing, financial assistance, visitor planning, hospital amenities, parking, and official documents.

Call Main: 845-338-2500 Official Location Page Patient Portal Pay a Bill
Emergency warning: If someone has chest pain, stroke symptoms, trouble breathing, major injury, severe allergic reaction, overdose, suicidal thoughts, or another life-threatening emergency, call 911 or go to the nearest emergency department. Do not rely on a website for emergency triage.
Hospital address 105 Mary’s Avenue

Kingston, NY 12401. Use this address for emergency department routing, inpatient mail, GPS, and visitor planning.

Main phone 845-338-2500

Use for the main hospital switchboard, emergency department routing, patient-room connection, and general campus questions.

Network WMCHealth

HealthAlliance Hospital is part of Westchester Medical Center Health Network.

Emergency care Emergency Department

The hospital includes emergency services, emergency behavioral health access, stroke care, and trauma-related hospital services.

Patient portal FollowMyHealth

WMCHealth lists HealthAlliance Hospital under the FollowMyHealth patient portal route.

Records timeline 5–10 days

WMCHealth says medical-record requests are generally processed within five to 10 days after receipt.

Start here: choose the right HealthAlliance Hospital action

Use this first if you are not sure whether to call the main hospital, use the portal, request records, pay a bill, or contact patient experience.

Your need Best action Prepare before you start
Life-threatening emergency Call 911 or go to the nearest emergency department. Symptoms, medication list, allergies, ID, insurance card, and emergency contact.
Find the current hospital campus Use 105 Mary’s Avenue, Kingston, NY 12401 for HealthAlliance Hospital. Confirm department location before non-emergency appointments.
Reach the hospital Call 845-338-2500. Patient name, date of birth if appropriate, department, room number if known, and reason for calling.
Access test results or discharge information Use WMCHealth’s patient portal page and choose FollowMyHealth for HealthAlliance Hospital. Email, date of birth, patient identity information, and portal login credentials.
Request medical records Use WMCHealth’s online records request route or authorization form. Valid ID, patient details, date range, preferred format, and recipient information.
Billing question Call HealthAlliance/Margaretville Patient Accounting at 845-334-2743. Account number, date of service, insurance information, and explanation of benefits if available.
Financial help Ask registration staff or call WMCHealth financial assistance at 914-493-7830. Photo ID, proof of income, insurance status, household details, and medical-expense proof if requested.
Patient concern or special need Contact Patient Experience for HealthAlliance Hospital at 845-450-5029 or 845-417-7692. Patient name, unit, date of visit, concern, staff names if known, and desired resolution.

HealthAlliance Hospital address, phone, and key contact numbers

Third-party listings can mix old campus data with current data. Use the current Mary’s Avenue campus details for hospital routing.

Contact item Current detail Use it for
Hospital name HealthAlliance Hospital Hospital visits, inpatient mail, emergency department routing, billing, and records requests.
Address 105 Mary’s Avenue, Kingston, NY 12401 GPS, emergency department access, patient mail, and visitor planning.
Main phone 845-338-2500 Main switchboard, patient-room connection, emergency department routing, and general questions.
Patient Experience 845-450-5029 or 845-417-7692 Concerns, complaints, special-needs support, patient-rights questions, and experience feedback.
Patient Accounting 845-334-2743 HealthAlliance Hospital and Margaretville Hospital billing questions.
Financial Assistance 914-493-7830 Financial assistance applications, required documents, and help if uninsured or underinsured.
Partial Hospitalization Program 845-334-3120, option 2 Adult or adolescent partial hospitalization referral questions.
Address caution: Some older references may mention Broadway or other HealthAlliance locations. For HealthAlliance Hospital emergency care and inpatient mail, use 105 Mary’s Avenue, Kingston, NY 12401 unless your appointment instructions say otherwise.

Google map, directions, parking, and arrival checklist

Use the embedded map for route planning. For exact department entrance, parking, and visitor access, confirm with the hospital before your visit.

HealthAlliance Hospital
105 Mary’s Avenue
Kingston, NY 12401
Main: 845-338-2500

Use this map for general directions. In emergencies, call 911 or go directly to the emergency department entrance. For scheduled procedures, follow your appointment instructions because check-in may differ by service.

Emergency arrival

Bring photo ID, insurance card, medication list, allergies, recent discharge papers if any, and emergency contact information. Do not drive yourself if symptoms make driving unsafe.

Scheduled appointment

Confirm department location, arrival time, fasting rules, medication instructions, referral authorization, and whether a driver is required after sedation or procedure care.

Visitor planning

Check current visitor guidelines before traveling. Visitor rules can change by unit, infection-control status, patient condition, and state health requirements.

Inpatient mail

Use the patient’s name, room number, HealthAlliance Hospital, 105 Mary’s Avenue, Kingston, NY 12401. Avoid sending restricted items without checking the unit.

Official online actions for HealthAlliance Hospital patients

Use official WMCHealth pages for final actions. Each card explains what to do after opening the link.

Official location page

Open HealthAlliance Hospital location page

  1. Confirm the Mary’s Avenue campus details.
  2. Use the listed WMCHealth tools for doctors, locations, services, and appointments.
  3. Check visitor guidelines before a planned visit.

Patient portal

Open WMCHealth patient portal page

  1. Choose FollowMyHealth for HealthAlliance Hospital.
  2. Use the portal for medical history, medications, discharge instructions, test results, and non-urgent communications.
  3. Use phone or emergency care for urgent symptoms, not portal messaging.

Request medical records

Open medical records request page

  1. Select patient, provider, or third-party request route.
  2. Complete the authorization form if needed.
  3. Specify electronic delivery, CD, flash drive, pickup, or mailed copy when applicable.

Pay a hospital bill

Open WMCHealth bill pay page

  1. Look for the HealthAlliance Hospital and Margaretville Hospital bill-pay route.
  2. Use the account number and patient information from your statement.
  3. Call patient accounting if the bill does not match your insurance explanation of benefits.

Financial assistance

Open financial assistance page

  1. Review eligibility if uninsured, underinsured, or facing high medical expenses.
  2. Use the application links or ask registration staff for help.
  3. Call 914-493-7830 for financial-assistance support.

Visitor information

Open visitor information page

  1. Confirm current visitor rules for HealthAlliance Hospital.
  2. Check restrictions for flowers, latex balloons, infection-control units, and after-hours access.
  3. Ask Patient Experience about caregiver support if needed.

Emergency department and urgent hospital routing

HealthAlliance Hospital’s Mary’s Avenue campus is the current hospital location for HealthAlliance emergency care in Kingston.

Life-threatening emergency
Call 911 or go to the nearest emergency department. Do not wait for a callback, portal response, or routine appointment.
Emergency department location
Use HealthAlliance Hospital, 105 Mary’s Avenue, Kingston, NY 12401 for HealthAlliance Hospital emergency department routing.
Stroke symptoms
Face drooping, arm weakness, speech trouble, sudden confusion, sudden severe headache, or sudden vision trouble should be treated as time-sensitive emergency symptoms.
Mental health crisis
For immediate danger, call 911 or go to the nearest emergency department. HealthAlliance also lists psychiatric emergency and behavioral health emergency services.
What to bring
Photo ID, insurance card, medication list, allergies, recent test results, discharge papers, legal documents if relevant, and emergency contact information.
Do not delay care: Chest pain, stroke signs, severe shortness of breath, major injury, overdose, suicidal thoughts, severe bleeding, sudden weakness, or loss of consciousness require immediate emergency attention.

HealthAlliance Hospital patient portal

WMCHealth lists HealthAlliance Hospital under the FollowMyHealth portal route. Portal tools are useful for routine access, not emergency care.

What the portal can help with

  • Medical history.
  • Medication lists.
  • Discharge instructions.
  • Test results.
  • Educational materials.
  • Non-urgent communication with participating providers.

Which portal to choose

On the WMCHealth portal page, choose FollowMyHealth for HealthAlliance Hospital. WMCHealth lists myCare for several other network hospitals, so selecting the correct portal matters.

Technical issue

Use the Patient Portal page for the current support route. Have the patient’s name, date of birth, email address, and hospital location ready before asking for help.

Portal safety limit

Do not use portal messaging for chest pain, stroke symptoms, breathing trouble, severe pain, medication reaction, or mental health crisis. Use emergency care instead.

Medical records, authorizations, CDs, electronic delivery, and provider transfers

WMCHealth allows medical-record requests online or by authorization form. Requests may be sent electronically, on CD or flash drive, or picked up with valid ID.

Record need Best route Important detail
Patient copy Use the online “I am a patient” request route or the authorization form. Specify date range, facility, delivery format, and whether you need full records or selected records.
Doctor or healthcare provider copy Use the provider request route or authorization process. WMCHealth states there is no fee when records are released to a doctor or healthcare provider.
Legal or insurance request Use the third-party request route. Law firms and insurance companies may use the third-party route shown on the records page.
Imaging copy Ask whether imaging is available by electronic delivery, CD, or flash drive. Tell the receiving doctor the appointment date so records are requested early enough.
Pickup Ask for pickup instructions after submitting the request. A patient or designated representative must show valid ID at pickup.
Processing time Plan ahead. Records are generally processed within five to 10 days after receipt, with mailing time added if records are mailed.
Record request checklist: Patient full name, date of birth, phone number, HealthAlliance Hospital location, dates of service, specific records needed, delivery method, receiving provider name, provider fax or secure email, and copy of valid ID when required.

Billing, insurance, patient accounting, payment, and price transparency

Hospital billing can include separate bills from the hospital and from physicians or specialists such as anesthesiologists, radiologists, pathologists, and consulting physicians.

Billing phone

For HealthAlliance Hospital and Margaretville Hospital patient accounting, use 845-334-2743. The listed patient accounting office hours are Monday through Friday, 8:00 am to 4:00 pm.

Insurance questions

WMCHealth says patients should check whether their insurance plan participates and confirm coverage, copays, coinsurance, and deductibles with the insurer. WMCHealth also lists 914-493-5449 for insurance questions.

Pay your bill

The WMCHealth bill-pay page separates HealthAlliance Hospital and Margaretville Hospital from some other WMCHealth facilities. Use the correct route on the official bill-pay page.

Price transparency

WMCHealth provides chargemaster and price-transparency information. Actual out-of-pocket costs depend on the care provided, your insurance network, negotiated rates, copay, coinsurance, and deductible.

Billing situation What to do What to have ready
You received a hospital bill Use the WMCHealth pay-a-bill page and choose the HealthAlliance Hospital route. Account number, statement date, patient name, date of birth, and payment method.
You also received a doctor bill Review whether the bill is from a physician group or specialist separate from the hospital. Provider name, service date, insurance EOB, and hospital account number if related.
Insurance paid you directly Follow the remittance instructions on your WMCHealth bill or call patient accounting. Insurance check, explanation of benefits, and remittance instructions.
You cannot afford the bill Ask about financial counseling, charity care, payment assistance, or New York State hospital financial assistance. Income documents, insurance status, household information, and medical-expense proof.

Financial assistance and help paying for care

WMCHealth states that hospital financial assistance may be available for uninsured patients, patients whose insurance is exhausted, or insured patients with high paid medical expenses relative to income.

Ask early. Ask registration staff for financial-assistance information before or during the billing process. Do not wait until collections activity begins.
Use the application route. WMCHealth provides New York State Uniform Hospital Financial Assistance Application options and multilingual application materials.
Gather documents. Common documents may include photo identification, pay stubs, household information, insurance information, and proof of medical expenses.
Call for help. WMCHealth lists 914-493-7830 for more information about financial assistance.
Escalate if needed. If a hospital billing issue cannot be resolved with the hospital, WMCHealth lists the New York State Department of Health hospital complaint number as 1-800-804-5447.
Language access: WMCHealth financial-assistance information says help is available if a patient, family member, or friend does not speak English.

Visitor information, caregiver support, gift restrictions, and hospital amenities

Visitor rules can change by hospital, unit, patient condition, infection-control status, and New York State health guidance. Always check the official visitor page before traveling.

Current visitor rules

Use the WMCHealth visitor page and HealthAlliance location page for current visiting hours and limitations. Some units may have special rules.

Caregiver Center

WMCHealth notes that HealthAlliance offers a Caregiver Center with resources, programs, referrals, computers, notary service by request, and local information for visitors and patients.

Gift restrictions

Fresh flowers and plants may not be accepted in intensive care, oncology, and transplant units due to infection risk. Latex balloons are not permitted because of allergies.

Virtual visitation

WMCHealth supports technology-based ways to connect with loved ones. Ask the care team if the patient needs help communicating with family outside the hospital.

Visitor need What to check Practical tip
Visit an inpatient Room number, unit, visiting hours, visitor limit, and infection-control restrictions. Call the main number if you do not know the patient’s unit or room.
Send mail Patient full name and room number. Address mail to HealthAlliance Hospital, 105 Mary’s Avenue, Kingston, NY 12401.
Bring food or gifts Diet restrictions, unit restrictions, flowers, latex balloons, and infection-control rules. Ask the nurse before bringing food, fresh flowers, plants, or balloons.
Caregiver support Caregiver Center availability and Patient Experience support. Ask about local accommodations, notary help, and resource referrals if the hospital stay is stressful or long.

During your stay: patient guide details that many listings miss

The HealthAlliance patient guide includes practical inpatient details that can help patients and families prepare for a safer hospital stay.

Hospital-stay topic Patient guide detail How to use it
Safety Patients are encouraged to use the call bell, avoid getting out of bed without help if fall risk, share medication information, and ask staff to explain care. Keep a medication list and ask questions before tests, treatments, or new medicines.
Wi-Fi The patient guide says internet access is available and no password is needed to access Wi-Fi. Ask staff for help if the device does not connect.
Interpreter services Free interpreter assistance is available, including telephone or video remote interpretation in more than 200 languages and ASL video access. Ask the nurse or care team if you prefer care information in another language or need hearing/vision assistance.
Patient rooms The patient guide describes most rooms as semi-private with bathrooms, showers, heat and air-conditioning controls, and bed controls. Ask staff if room assignment changes because the needed level of care changes.
Spiritual care The guide describes chaplain and spiritual health services, plus an interfaith chapel on the Mary’s Avenue campus. Ask the care team to connect you with spiritual support if needed.
Dining The patient guide lists patient meal service windows and visitor dining options such as café, grab-and-go, coffee shop, and vending machines. Ask the unit about patient diet restrictions before bringing outside food.
Gift shop The guide notes a gift shop on the Main Concourse and explains restrictions on latex balloons, flowers, and plants in certain units. Check restrictions before sending gifts to intensive care, oncology, transplant, or behavioral health areas.

Mental and behavioral health services connected with HealthAlliance Hospital

WMCHealth lists behavioral health emergency services and partial hospitalization program information connected with HealthAlliance Hospital in Kingston.

Psychiatric emergency
For immediate danger, call 911 or go to the nearest emergency department. WMCHealth lists Psychiatric Emergency Department access for HealthAlliance Hospital at 845-338-2500.
Partial hospitalization
Adult and adolescent partial hospitalization programs are listed at the Mary’s Avenue campus. Referral questions can be directed to 845-334-3120, option 2.
Program purpose
The partial hospitalization program is designed as short-term treatment for people who need intensive support but can function outside a 24-hour inpatient setting.
Crisis rule
Do not wait for outpatient referral paperwork if a person may harm themselves or someone else. Use emergency or crisis resources immediately.
Mental health crisis: If someone is in immediate danger, call 911, go to the nearest emergency department, or contact an appropriate crisis line right away.

Patient rights, experience support, complaints, and accessibility

Patient Experience is the right route for concerns, special needs, patient-rights questions, communication issues, and unresolved hospital-service concerns.

Patient Experience role

The Patient Experience team works with clinical and non-clinical teams, provides patient-rights information, helps with special-needs requests, and supports complaint resolution.

HealthAlliance contact

For HealthAlliance Hospital, Patient Experience numbers are 845-450-5029 and 845-417-7692.

Accessibility

Interpreter, hearing, vision, language, ASL video, and document-access support may be available. Ask your nurse or care team for assistance.

Complaint escalation

If a billing or hospital issue cannot be resolved internally, WMCHealth financial-assistance information lists the New York State Department of Health number as 1-800-804-5447.

Official source checklist used for this HealthAlliance Hospital guide

This article summarizes official hospital details and patient-document information so users do not need to open many pages just to find the right phone number, portal, records route, billing help, and visitor guidance.

Official source What it helps verify When to open it
HealthAlliance Hospital location page Current hospital location, WMCHealth location context, and official hospital access route. Open before driving, visiting, or checking current location-specific information.
WMCHealth patient portal page FollowMyHealth portal route for HealthAlliance Hospital and portal capabilities. Open to access results, discharge instructions, medication lists, and non-urgent communication tools.
Request medical records page Online request routes, authorization forms, processing window, copy formats, and fee notes. Open to request records for yourself, a provider, or a third party.
Pay a bill page Separate HealthAlliance Hospital and Margaretville Hospital bill-pay route. Open when paying a hospital bill online.
Insurance and billing page Insurance participation warnings, patient accounting numbers, co-pay guidance, and separate physician-bill warning. Open before elective care or when a bill does not match insurance expectations.
Financial assistance page New York State hospital financial assistance application route, eligibility overview, and financial-assistance phone number. Open if uninsured, underinsured, or unable to afford a hospital bill.
Visitor information page Visitor guidelines, caregiver resources, gift restrictions, local lodging support, virtual visitation, and hospital amenities. Open before visiting an inpatient or sending gifts.
HealthAlliance Patient Guide PDF Inpatient stay details, Wi-Fi, interpreter help, patient rooms, mail format, dining, chapel, gift shop, safety, and discharge planning. Open before a planned admission or while helping a hospitalized family member.
HealthAlliance BHU Patient Guide PDF Behavioral health unit patient-guide information, Mary’s Avenue address, and main hospital phone number. Open for behavioral-health unit preparation and inpatient support details.
Independent guide notice: USHospitalGuides.com is not HealthAlliance Hospital, WMCHealth, an emergency service, an insurer, or a government agency. Use official WMCHealth pages or the hospital phone number for final decisions about care, visits, records, billing, financial assistance, and emergency instructions.

HealthAlliance Hospital FAQs

These questions focus on the address, phone number, emergency access, patient portal, medical records, billing, financial assistance, visitor guidance, and patient support.

1. What is the current address for HealthAlliance Hospital?
The current HealthAlliance Hospital address used in patient materials is 105 Mary’s Avenue, Kingston, NY 12401. Use this for emergency department routing, inpatient mail, visitor planning, and GPS unless your appointment instructions say otherwise.
2. What is the main phone number for HealthAlliance Hospital?
The main phone number is 845-338-2500. Use it for the main hospital switchboard, emergency department routing, patient-room connection, and general hospital questions.
3. Is HealthAlliance Hospital the same as the old Broadway campus?
For current HealthAlliance Hospital emergency care and inpatient routing, use the Mary’s Avenue campus at 105 Mary’s Avenue. Some older references may still mention Broadway, so confirm department location before a scheduled visit.
4. Which patient portal does HealthAlliance Hospital use?
WMCHealth lists HealthAlliance Hospital under the FollowMyHealth patient portal route. The portal may help with medical history, medications, discharge instructions, test results, education materials, and non-urgent communications.
5. How do I request medical records from HealthAlliance Hospital?
Use WMCHealth’s medical records request page. Patients, providers, and third parties have separate online request routes, and authorization forms are available when needed. Requests are generally processed within five to 10 days after receipt.
6. Who do I call about a HealthAlliance Hospital bill?
For HealthAlliance Hospital and Margaretville Hospital patient accounting, call 845-334-2743. Have the account number, service date, patient information, insurance card, and explanation of benefits ready.
7. Does HealthAlliance Hospital offer financial assistance?
WMCHealth offers hospital financial assistance information and New York State Uniform Hospital Financial Assistance Application routes. Call 914-493-7830 or ask registration staff for help with eligibility, documents, and application steps.
8. How do I contact Patient Experience at HealthAlliance Hospital?
WMCHealth lists HealthAlliance Hospital Patient Experience numbers as 845-450-5029 and 845-417-7692. Use Patient Experience for concerns, patient-rights questions, special-needs support, and complaint resolution.
9. What should I bring for an emergency department visit?
Bring photo ID, insurance card, medication list, allergy list, recent discharge papers or test results if available, emergency contact information, and legal documents if relevant. For life-threatening symptoms, call 911 first.
10. Can visitors send gifts or flowers to HealthAlliance Hospital patients?
Visitors should check current hospital and unit rules first. WMCHealth notes restrictions such as no latex balloons and limits on fresh flowers or plants in intensive care, oncology, and transplant units because of allergy and infection concerns.