Dignity Health Sequoia Hospital: Contact & Patient Info

by
Redwood City, California · Hospital Patient Guide · Updated September 2026

Dignity Health Sequoia Hospital contact, ER hours, map, visitor rules, records, billing, and patient help

Dignity Health Sequoia Hospital is a not-for-profit community hospital at 170 Alameda de las Pulgas, Redwood City, CA 94062. The main hospital phone number is 650-369-5811.

This practical guide covers what patients and visitors usually need before going to Sequoia Hospital: emergency access, department hours, parking, visitor rules, medical records, My Portal, billing, financial assistance, price transparency, language support, and official action links.

Call Hospital: 650-369-5811 Patient Portal Medical Records Official Hospital Page
Emergency warning: If you may be having a life-threatening medical emergency, call 911 or go to the nearest emergency department. Sequoia Hospital’s Emergency Room is listed as open 24 hours, but this page is not a triage tool and cannot decide whether your symptoms are safe to wait.
Hospital address 170 Alameda de las Pulgas

Redwood City, CA 94062. Use this for GPS, rideshare, registration paperwork, records, and billing forms.

Main phone 650-369-5811

Use for general hospital routing, department transfer, patient information, and location questions.

Emergency Room Open 24 hours

For emergencies, call 911 first when symptoms are severe or transport is unsafe.

Medical records 650-367-5586

Sequoia medical records can also be requested by fax or email after the required form is completed.

Billing 888-488-7667

Use for hospital billing questions, statements, balances, disputes, and payment-plan questions.

Hospital profile 208 licensed acute beds

The official fast-facts PDF also lists 14 emergency department beds and more than 500 active medical staff.

Start here: choose the right Sequoia Hospital action

Use this decision table before calling, driving, requesting records, paying a bill, or trying to use the patient portal.

Your need Best action Prepare before you start
Life-threatening emergency Call 911 or go to the nearest emergency department. Symptoms, medications, allergies, medical history, insurance card, and ID if available.
Emergency Room at Sequoia Use 170 Alameda de las Pulgas, Redwood City, CA 94062. Do not delay care to complete online forms when symptoms are severe.
Scheduled hospital procedure Follow your doctor’s arrival, fasting, medication, lab, and check-in instructions. Photo ID, insurance card, medication list, referral or authorization, and advance directive if applicable.
Medical records Use the Sequoia Hospital medical records process. Patient name, date of birth, date range, record type, receiving person, and signed authorization.
Hospital bill Use online bill pay or call Sequoia Hospital billing at 888-488-7667. Account number, guarantor name, date of service, insurance EOB, and payment questions.
Financial assistance Review CommonSpirit/Dignity Health financial assistance and application information. Household income, insurance status, medical expenses, recent bills, and hardship details.
Visiting a patient Check current visitor rules before arrival. Unit name, patient room, visiting window, ID, mask/infection guidance, and parking plan.

Contact information and useful phone numbers

Sequoia Hospital has one main line, but some patient tasks are faster with the direct department number.

Contact item Phone or detail Use it for
Hospital name Dignity Health – Sequoia Hospital Hospital routing, records, billing, insurance forms, and appointment paperwork.
Address 170 Alameda de las Pulgas, Redwood City, CA 94062 GPS, rideshare, parking, mailed records, and hospital forms.
Main hospital phone 650-369-5811 General hospital questions, routing to departments, and patient-location help.
Medical records 650-367-5586 Copies of records, billing records, authorization forms, and release questions.
Records fax 650-482-6176 Submitting completed medical-record request or disclosure forms.
Records email seqroi@commonspirit.org Submitting completed authorization forms or asking record-release questions.
Hospital billing 888-488-7667 Billing questions, payment-plan questions, and financial-assistance appeals or disputes.
Health & Wellness Center 650-367-5998 Classes, screenings, wellness programs, support groups, maternity and parenting classes.
Spiritual care 650-482-6067 Chaplain support, prayer, emotional support, spiritual care, and family support.

Google map, directions, valet, and parking

Use the map for route planning. Confirm the correct entrance with your care team if you are coming for ER care, surgery, imaging, lab work, birth center, or a specialist appointment.

Dignity Health – Sequoia Hospital
170 Alameda de las Pulgas
Redwood City, CA 94062
Main: 650-369-5811

Sequoia Hospital is at 170 Alameda de las Pulgas in Redwood City. The official listing mentions complimentary valet parking on Whipple Avenue. Stanford’s Sequoia patient-care-unit parking page also notes complimentary parking at the main entrance on Whipple Avenue, with valet hours commonly listed as Monday–Friday, 6:00 am–4:30 pm for that unit. Confirm current valet hours before relying on them.

Before you park

Know the patient’s department, appointment time, doctor name, and whether you need the main entrance, Emergency Department, imaging, lab, birth center, or another check-in area.

Bring to check-in

Bring photo ID, insurance card, medication list, referral or authorization if required, payment method, and any instructions from your physician or hospital scheduler.

Mobility support

Call the hospital before arrival if you need wheelchair assistance, accessible parking information, help from the curb, or support navigating the campus.

Infection safety

Do not visit if you are sick unless you are seeking care. Follow current mask, hand hygiene, isolation, and unit-specific instructions.

Official online actions and what to do after opening them

Use these official pages for live actions. Third-party listings can be outdated, so final decisions should come from the hospital or CommonSpirit/Dignity Health pages.

Official hospital page

Open Dignity Health – Sequoia Hospital

  1. Confirm address, phone, departments, and visitor information.
  2. Use department links for ER, lab, imaging, birth center, heart care, and orthopedics.
  3. Call before relying on third-party hours.

Patient portal

Open My Portal by CommonSpirit/Dignity Health

  1. Sign in with your portal account.
  2. Review available lab results, visit summaries, medications, and appointments.
  3. Contact your care team or medical records department if information is missing.

Medical records

Request Sequoia Hospital medical records

  1. Choose the patient access form or authorization-to-disclose form.
  2. Complete patient, date range, record type, and receiving-party details.
  3. Submit by mail, fax, email, or in person as instructed.

Pay a bill

Open official bill pay

  1. Have your statement or account number ready.
  2. Confirm whether the bill is hospital, physician, clinic, imaging, lab, or emergency care.
  3. Call billing if your insurance processed the claim differently than expected.

Financial assistance

Review financial assistance

  1. Check whether charity care, discounted care, or flexible payment plans may apply.
  2. Prepare income, household, insurance, and hardship details.
  3. Ask for help before the account becomes difficult to manage.

Price transparency

Open Sequoia price estimator

  1. Search the planned service or procedure.
  2. Remember that estimates may not reflect deductibles, copays, complications, physician fees, or financial assistance.
  3. Ask your insurer and care team for patient-specific cost details.

Emergency Room and urgent care decision help

Sequoia Hospital lists its Emergency Room as open 24 hours. For serious symptoms, call 911 or go to the nearest emergency department.

Call 911 now
Chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, severe allergic reaction, overdose, seizures, suicidal thoughts, sudden confusion, or loss of consciousness should be treated as an emergency.
ER address
Use Dignity Health – Sequoia Hospital, 170 Alameda de las Pulgas, Redwood City, CA 94062. Bring ID and insurance if available, but do not delay emergency care to gather paperwork.
Not sure?
When symptoms may be life-threatening, choose emergency care. For non-life-threatening concerns, use your primary care office, Dignity Health Medical Group, urgent care, or nurse advice as directed by your insurance or doctor.
After ER visit
Ask for discharge instructions, medication changes, follow-up timing, warning signs, and whether records should be sent to your primary care doctor or specialist.
Important: Online articles cannot diagnose or triage medical symptoms. If symptoms feel severe, sudden, or unsafe, call 911.

Departments, services, and listed hours

Department hours can vary by service line, holidays, staffing, and appointment type. Always confirm the current time directly before visiting for non-emergency care.

Department or service Listed availability What patients should know
Emergency Room Open 24 hours daily Use for serious symptoms and emergencies. Call 911 if transport is unsafe.
Family Birth Center Open 24 hours daily The official listing describes Birth Center care with NICU support from Lucile Packard Children’s Hospital Stanford.
Laboratory Services Monday–Friday, 7:00 am–3:30 pm; closed Saturday and Sunday Ask whether fasting is needed and whether orders are already in the system.
Diagnostic Imaging Center Monday–Friday, 7:30 am–4:00 pm; closed Saturday and Sunday Confirm appointment time, preparation instructions, contrast requirements, and insurance authorization.
Imaging and Radiology Department Monday–Friday, 7:30 am–4:30 pm; closed Saturday and Sunday Ask your scheduler which imaging check-in location applies to your test.
Heart Care Monday–Friday, 9:00 am–5:00 pm; closed weekends Sequoia’s Heart and Vascular Institute is highlighted by the hospital as a major cardiac-care program.
Orthopedic Center for Total Joint Replacement Monday–Friday, 9:00 am–5:00 pm; closed weekends Confirm surgery preparation, pre-op labs, arrival entrance, and discharge transportation.
Health and Wellness Center Call 650-367-5998 for class and event schedules Programs may include screenings, diabetes classes, fall prevention, maternity classes, parenting classes, support groups, and wellness programs.

Patient preparation before a hospital visit or procedure

Good preparation reduces delays at registration, imaging, lab, surgery, birth center, and specialist appointments.

Confirm the exact location and entrance. Use your appointment instructions to verify whether you should report to the main entrance, Emergency Room, imaging, lab, birth center, surgery, or a specialist clinic.
Bring the right documents. Bring photo ID, insurance card, medication list, allergies, outside test results, imaging discs if requested, referral forms, authorization numbers, and copayment method.
Follow medical instructions. Follow fasting, medication, blood thinner, diabetes medication, arrival, and ride-home instructions exactly. Call the ordering doctor if instructions conflict.
Ask about portal access. My Portal can show selected medical information, but not every document may appear online. Use medical records for formal record requests.
Plan discharge support. For surgery, sedation, childbirth, or hospitalization, ask whether you need an adult driver, home support, equipment, prescriptions, or follow-up appointments.
Helpful call script: “I have an appointment at Sequoia Hospital on __ for __. Which entrance should I use, what time should I arrive, do I need fasting, and what documents should I bring?”

Visitor rules, support people, and unit-specific limits

Visitor rules can change for infection control, unit capacity, patient condition, or safety. Always confirm with the patient’s care unit before arriving.

Area General guidance listed Practical visitor note
General inpatient care Patients are generally welcome to have two visitors at a time, 24/7, with rotation allowed. Wash hands often and do not visit if you are sick.
Birth Center Two support persons are listed; sibling visits are listed from 9:00 am to 8:00 pm. Ask the Birth Center about current newborn, sibling, and infection-control rules.
Emergency Department One support person is generally listed, with limited changes. Emergency care and safety needs may change support-person access.
Outpatient or procedures One support person is generally listed. Ask whether the support person can stay during registration, pre-op, recovery, or discharge instructions.
ICU Two visitors are generally listed, except during 6:30–8:30 am and 6:30–8:30 pm. ICU rules may be stricter depending on patient condition and care-team activity.
Special situations End-of-life or cognitive/physical needs may allow more than two visitors if approved. Speak with the nurse, nursing supervisor, or care team for exceptions.
Visitor etiquette: Keep groups small, use designated waiting areas, follow staff instructions, avoid blocking clinical work, and leave promptly if asked for patient-care reasons.

Medical records, release forms, portal access, and timelines

Sequoia Hospital medical records are handled through the Bay Area medical records process. A patient can request records for personal use or authorize release to another person or organization.

Record task What to do Sequoia detail
Request your own records Download and complete the Patient Access Request Form. Choose record type, date range, paper/electronic format, and patient identification details.
Send records to someone else Complete the Authorization to Disclose Form. Include recipient name, address, phone, fax, email, purpose, and requested record types.
Mail request Mail completed forms to Sequoia Hospital Medical Records Department. 170 Alameda de las Pulgas, Redwood City, CA 94062.
Fax request Fax completed forms to Sequoia Hospital records. Fax: 650-482-6176.
Email request Email completed forms to the records department. seqroi@commonspirit.org.
Call records Call the medical records department. 650-367-5586. Listed department hours are Monday–Friday, 8:00 am–3:30 pm.
Online summary Use My Portal for available portions of your record. Portal access may show lab results, medication history, upcoming appointments, and summary information.
Records timing note: The patient-access brochure says inspection must be permitted within five working days and copies provided within fifteen calendar days after a properly completed written request is received. Summary reports may have different timing. Ask records staff about current fees, format, and identity verification.

Billing, insurance, financial assistance, and price transparency

Hospital bills can include hospital charges, physician charges, lab, imaging, anesthesia, emergency care, specialist care, and insurer adjustments. Use official billing resources before assuming what you owe.

Hospital billing

For Sequoia Hospital billing questions, call 888-488-7667. Have your statement, account number, insurance explanation of benefits, date of service, and guarantor information ready.

Online bill pay

Use the official CommonSpirit/Dignity Health bill pay page. Confirm that you are paying the correct hospital, doctor, clinic, imaging, lab, or emergency-care account.

Financial assistance

CommonSpirit/Dignity Health financial assistance may include charity care, discounted care, and flexible payment plans for eligible uninsured or underinsured patients.

Price estimates

Use the official Sequoia price transparency tool for estimates. Final patient responsibility can differ because of deductibles, coinsurance, copays, clinical changes, physician fees, and financial assistance.

Billing question Best next step Why it helps
My insurance says I owe less Compare the hospital bill with your insurer’s explanation of benefits and call billing. Insurance adjustments, denials, coding, or timing can change the displayed balance.
I cannot afford the balance Ask about financial assistance and payment-plan options early. Assistance review is easier before the account becomes overdue.
I need an estimate Use the cost estimator and contact your insurer with the service details. The hospital estimate is not the same as your exact out-of-pocket amount.
I was denied help Ask about the appeal process and California Hospital Bill Complaint Program options. Patients may have review rights when they believe financial assistance was wrongly denied.

Patient portal, language help, spiritual care, and community support

Sequoia Hospital and CommonSpirit provide support services beyond clinical care. Ask for help early if communication, records, cost, or emotional support is a concern.

My Portal

My Portal by CommonSpirit/Dignity Health can help patients view available health information, lab results, medication history, and appointments. For missing records, use the formal records request process.

Language interpretation

CommonSpirit describes free support for patients with limited English proficiency and for patients who are deaf, hard of hearing, or need communication assistance.

Spiritual care

Sequoia Hospital lists spiritual support for all faiths and traditions. The official page lists spiritual care at 650-482-6067.

Pathways care at home

Sequoia works with Pathways for home health, hospice, private duty, and geriatric care management. Pathways can be reached at 888-755-7855.

Hospital fast facts, recognition, and service focus

These details help patients understand what Sequoia Hospital emphasizes, but they should not replace physician advice, insurance confirmation, or current hospital verification.

Area Detail How to use it
Hospital type Not-for-profit community hospital serving Bay Area residents since 1950. Good context for the hospital’s local role and community services.
Licensed beds 208 licensed acute beds listed in the official fast-facts PDF. Useful for understanding facility scale, not for judging current bed availability.
Emergency department 14 emergency department beds listed in the fast-facts PDF. ER capacity changes in real time; use 911 for life-threatening symptoms.
Medical staff 530 active medical staff listed in the fast-facts PDF. Use the official provider search to confirm a specific physician’s current affiliation.
Major service lines Birth Center, Breast and Diagnostic Center, Cancer Care, Diabetes Education, Emergency Services, Gastroenterology, Heart and Vascular, Infusion, Orthopedics, Pulmonary, Stroke, Surgery, Rehab, and Urology. Use department pages and your doctor’s referral instructions for exact scheduling.
Cardiac care The hospital highlights the Heart and Vascular Institute as a nationally recognized cardiac-care program affiliated with Stanford Health Care. Ask whether your visit is through Sequoia Hospital, Dignity Health Medical Group, Stanford, or another affiliated physician group.

What many top-ranking listings miss

Map pages and review sites often show address, rating, and phone number, but patients need deeper action steps before a hospital visit.

Common listing detail Why it is incomplete What this guide adds
Address and phone only Patients still need to know ER access, records route, billing route, and visitor rules. Main phone, ER status, medical records phone/fax/email, billing phone, portal, and map.
Generic “open” status Hospital campus, ER, lab, imaging, birth center, and specialty clinics have different hours. Department-specific listed hours and confirmation reminders.
Service names A service list does not tell patients what to bring or which entrance to use. Preparation steps, documents checklist, phone script, and department planning table.
Ratings or awards Ratings do not solve billing, records, visitor, portal, or financial-assistance problems. Practical patient workflows and official billing/records/financial links.
Visitor note Visitor rules differ by unit, time, infection control, and patient condition. General, Birth Center, Emergency Department, outpatient, ICU, and exception guidance.

Official source checklist used for this guide

Use official links for final confirmation because hospital hours, visitor policies, financial-assistance rules, department access, and portal links can change.

Source What it verifies When to open it
Official Sequoia Hospital page Address, main phone, services, ER, patient resources, visitor guidance, billing links, and department pages. Open before visiting, calling, or using a third-party listing.
Bay Area medical records page Records forms, Sequoia Records Department address, fax, email, phone, and department hours. Open when requesting records for yourself or another provider.
Official bill pay page Online bill payment route. Open when paying hospital, doctor, or other CommonSpirit/Dignity bills.
Financial assistance page Financial assistance, charity care, discounted care, and payment-plan overview. Open if a bill is hard to pay or you are uninsured/underinsured.
Sequoia price transparency estimator Estimated pricing pathway for planned services. Open before scheduled care when you need cost planning.
Sequoia Hospital fast-facts PDF Service lines, licensed acute beds, employees, active medical staff, ER beds, and recognition highlights. Open for facility overview and service-line context.
Patient access request form PDF Patient request fields, record types, access options, and Sequoia hospital identification. Open when requesting your own medical or billing records.
Authorization to disclose PHI PDF Authorization fields for sending records to another person, organization, provider, insurer, or legal representative. Open when someone else needs your records.
Independent guide notice: USHospitalGuides.com is not Dignity Health, CommonSpirit Health, Sequoia Hospital, a doctor, an insurer, or an emergency service. Always use official hospital channels for current medical, billing, visitor, and records decisions.

Medical and emergency disclaimer

This guide is for hospital navigation, contact, billing, records, and visitor information. It is not medical advice.

Do not delay emergency care. For chest pain, stroke symptoms, severe breathing difficulty, major trauma, severe allergic reaction, suicidal thoughts, uncontrolled bleeding, overdose, seizures, or sudden collapse, call 911 or go to the nearest emergency department.

Dignity Health Sequoia Hospital FAQs

These questions cover the address, phone, ER hours, departments, visitor policy, records, billing, financial assistance, portal, and parking.

1. What is the address for Dignity Health Sequoia Hospital?
Dignity Health Sequoia Hospital is located at 170 Alameda de las Pulgas, Redwood City, CA 94062.
2. What is the main phone number for Sequoia Hospital?
The main hospital phone number is 650-369-5811. Use it for general hospital routing, department transfer, and patient-location help.
3. Is Sequoia Hospital’s Emergency Room open 24 hours?
Yes. The official hospital listing shows the Emergency Room as open 24 hours daily. For life-threatening symptoms, call 911 instead of delaying care.
4. What departments and services are available at Sequoia Hospital?
Listed services include Emergency Medicine, Birth Center, Heart Care, Orthopedics, Breast and Diagnostic Center, Diagnostic Imaging, Radiology, Laboratory Services, Neurology, Diabetes Education and Nutrition, Cancer Care, Surgery, Stroke Care, Rehab, and Urology.
5. What are the visitor rules at Sequoia Hospital?
The official listing says patients are generally welcome to have two visitors at a time, 24/7, with unit-specific rules for the Birth Center, Emergency Department, outpatient procedures, ICU, and special circumstances. Confirm current rules with the care unit before visiting.
6. How do I request medical records from Sequoia Hospital?
Use the official Bay Area medical records page, complete the correct form, and submit it by mail, fax, email, or in person. Sequoia Hospital Medical Records can be reached at 650-367-5586, fax 650-482-6176, or email seqroi@commonspirit.org.
7. What are Sequoia Hospital medical records department hours?
The official medical records page lists Sequoia Hospital medical records department hours as Monday through Friday, 8:00 am to 3:30 pm.
8. How do I pay a Sequoia Hospital bill?
You can use the official CommonSpirit/Dignity Health bill pay page. For Sequoia Hospital billing questions, call 888-488-7667 and have your account number, statement, date of service, and insurance information ready.
9. Does Sequoia Hospital offer financial assistance?
CommonSpirit/Dignity Health provides financial assistance information for eligible uninsured or underinsured patients, including charity care, discounted care, and flexible payment-plan options. Review the official financial assistance page or call billing for help.
10. Is parking available at Sequoia Hospital?
The official hospital listing mentions complimentary valet parking on Whipple Avenue. Parking details and valet hours can change, so confirm with the hospital before relying on valet service for a scheduled visit.