Benioff Children’s Hospital: Pediatric Care & Info

by
San Francisco & Oakland · Pediatric Hospital Guide · Updated September 2026

UCSF Benioff Children’s Hospital addresses, phone numbers, pediatric ER, appointments, MyChart, records, billing, parking, and visitor help

UCSF Benioff Children’s Hospitals are pediatric hospitals in San Francisco and Oakland, California. The San Francisco hospital is at 1975 Fourth St., San Francisco, CA 94158, and the Oakland hospital is at 747 52nd St., Oakland, CA 94609.

This guide is built for parents, guardians, caregivers, referring providers, and visitors who need practical help fast: which campus to use, who to call, when to use the ER, how appointments and referrals work, how MyChart proxy access works, how to request records, how billing and estimates work, where to park, and what to bring for a child’s visit or surgery.

Appointments: 877-822-4453 San Francisco: 415-476-1000 Oakland: 510-428-3000 Official Website
Emergency warning: If your child has trouble breathing, blue lips, severe allergic reaction, seizures, major injury, severe bleeding, signs of stroke, severe dehydration, loss of consciousness, poisoning, or another life-threatening symptom, call 911 or go to the nearest emergency department immediately. Do not use contact forms, MyChart messages, or appointment requests for emergencies.
San Francisco campus 1975 Fourth St.

San Francisco, CA 94158. Main hospital and outpatient clinics: 415-476-1000.

Oakland campus 747 52nd St.

Oakland, CA 94609. Main hospital and outpatient clinics: 510-428-3000.

Appointments & referrals 877-822-4453

Pediatric Access Center, also listed as 877-UC-CHILD, Monday through Friday, 8 a.m. to 6 p.m. Pacific time.

Emergency care 24/7 pediatric ER

Pediatric Emergency Departments are available at both San Francisco and Oakland.

Medical records MyChart + HIM

Use MyChart for many records. Call San Francisco HIM at 415-353-2221 or Oakland HIM at 510-428-3730 for records help.

Billing 866-433-4035

Patient Financial Services handles bills, payments, insurance updates, and billing questions.

Start here: choose the right Benioff Children’s Hospital route

This page covers both major UCSF Benioff Children’s Hospital campuses because many families search only “Benioff Children’s Hospital” without specifying San Francisco or Oakland.

Your situation Best next action Prepare before you call or go
Life-threatening pediatric emergency Call 911 or go to the nearest emergency department. UCSF Benioff has pediatric ERs in San Francisco and Oakland. Medication list, allergies, insurance card, child’s date of birth, emergency contact, and recent records if safely available.
You need an appointment or referral Call the Pediatric Access Center at 877-822-4453. Diagnosis or symptoms, referring provider, insurance card, authorization if required, test results, and imaging reports.
You need the correct campus Compare the San Francisco and Oakland addresses, then confirm the exact clinic, building, floor, and suite. Appointment confirmation, provider name, specialty, arrival time, parking plan, and caregiver list.
You need medical records Use MyChart for many pediatric records or contact Health Information Management. Proxy access, child’s full name, date of birth, medical record number if known, request description, and photo ID for pickup.
You need billing or insurance help Call Patient Financial Services at 866-433-4035 or campus financial counseling. Statement number, insurance card, explanation of benefits, date of service, and authorization status.
You are visiting a hospitalized child Review visitor hours, badge check-in, caregiver rules, respiratory-season age restrictions, and unit rules before arriving. Photo ID, patient room or unit, visitor list status, mask plan, health-screening questions, and parking or shuttle route.

San Francisco vs Oakland: which Benioff Children’s Hospital campus do you need?

The two major campuses both provide pediatric hospital care, but the address, parking, visitor desk, records office, and department contacts differ.

Campus Main address and phone Best known for / practical difference
UCSF Benioff Children’s Hospital San Francisco 1975 Fourth St., San Francisco, CA 94158 · 415-476-1000 Mission Bay children’s hospital with pediatric emergency care, pediatric surgical services, pediatric cardiac intensive care, cardiothoracic surgery program, pediatric specialty clinics nearby, family amenities, and MyChart access.
UCSF Benioff Children’s Hospital Oakland 747 52nd St., Oakland, CA 94609 · 510-428-3000 Main Oakland children’s hospital with inpatient and outpatient services, radiology and imaging, pediatric emergency room, ACS-verified Level 1 Pediatric Trauma Center, ICU, and specialty departments.
San Francisco Outpatient Center 1825 Fourth St., San Francisco, CA 94158 · 415-476-1000 Ron Conway Family Gateway Medical Building, less than a block from the children’s hospital, with many pediatric outpatient clinics.
Oakland Outpatient Center 744 52nd St., Oakland, CA 94609 · 510-428-3000 Useful for outpatient appointments and for Oakland-campus records drop-off at the first-floor concierge desk when allowed.
Do not guess by city alone: A child may have a clinic appointment at an outpatient center, a hospital appointment at the main hospital, a surgery arrival location, an imaging appointment, or a telehealth visit. Confirm the exact building, floor, suite, and arrival instructions in MyChart or by phone.

Benioff Children’s Hospital phone directory

Use these official numbers to reach the correct UCSF Benioff team. For emergencies, call 911 or go to the ER.

Need Phone Use it for
Pediatric appointments and referrals 877-822-4453 Pediatric Access Center, 877-UC-CHILD, for appointments and treatment referrals Monday through Friday, 8 a.m. to 6 p.m. Pacific time.
San Francisco main hospital and outpatient clinics 415-476-1000 San Francisco hospital routing, appointment building questions, contact a patient, and general campus help.
Oakland main hospital and outpatient clinics 510-428-3000 Oakland hospital routing, local clinic questions, contact a patient, and general campus help.
San Francisco Guest Services daytime 415-476-1583 San Francisco hospital guest help, directions, visitor questions, and information desk support from 5 a.m. to 11 p.m.
San Francisco Guest Services overnight 415-476-1588 Overnight San Francisco guest routing and hospital entry questions.
Billing / Patient Financial Services 866-433-4035 Bills, payment questions, insurance updates, statements, and financial service routing.
San Francisco financial counseling 415-353-1966 Cost estimates, financial counseling, insurance questions, and financial assistance routing for San Francisco care.
Oakland financial counseling 510-428-3576 Cost estimates, financial counseling, insurance questions, and financial assistance routing for Oakland care.
San Francisco medical records 415-353-2221 Health Information Management, release forms, record copies, and record-request questions for San Francisco care.
Oakland medical records 510-428-3730 Oakland Health Information Management, record copies, authorization forms, and record-request questions.
San Francisco radiology library 415-353-1640 Medical image and report requests for San Francisco patients.
Oakland radiology department 510-428-2010 Oakland radiology image-copy questions and office pickup instructions.
San Francisco Patient Relations 415-353-1936 Compliments, complaints, care concerns, service concerns, and feedback for San Francisco care.
Oakland Patient Advocates 510-428-3885 ext. 5483 Oakland patient advocacy, concerns, feedback, and help resolving care or service issues.
Oakland interpreter services 510-428-3409 Interpreter and communication-assistance questions for Oakland care.

Maps, parking, shuttle, and campus arrival

Both campuses are busy pediatric medical centers. Use the correct address and arrival instructions for the child’s exact department.

San Francisco campus map

UCSF Benioff Children’s Hospital San Francisco
1975 Fourth St.
San Francisco, CA 94158
Main: 415-476-1000

For pediatric surgery, the official San Francisco surgery PDF lists the Mission Bay hospital parking garage at 1975 Fourth Street and notes valet at 1825 Fourth Street.

Oakland campus map

UCSF Benioff Children’s Hospital Oakland
747 52nd St.
Oakland, CA 94609
Main: 510-428-3000

Oakland parking is listed in the garage on Martin Luther King Jr. Way between 52nd and 53rd streets, with metered street parking nearby.
Campus arrival need What to know Practical step
San Francisco parking Mission Bay has multiple parking lots, a hospital parking garage at 1975 Fourth Street, valet at many facilities, and UCSF shuttle/transit access. Keep your parking ticket with you and check surgery or clinic instructions for the exact entrance.
Oakland parking Paid parking is available 24/7 in the Martin Luther King Jr. Way garage between 52nd and 53rd streets. Keep receipts if using in-and-out privileges and ask about discount parking coupons when available.
Oakland BART shuttle The free shuttle runs between Oakland main hospital and MacArthur BART on weekdays, with no weekend or holiday service. Board at MacArthur station in front of the station and look for the UCSF Benioff Children’s Hospital logo.
Rideshare or drop-off San Francisco surgery instructions describe a rideshare drop-off in front of the children’s hospital at 1975 Fourth Street. Confirm if the child has mobility limits, post-anesthesia restrictions, or discharge-driver requirements.
Security screening UCSF notes that some entrances use touchless weapons detection screening for safety. Arrive early and avoid bringing restricted items, large bags, or unnecessary valuables.

Pediatric emergency care: ER, urgent care, and referral routing

UCSF Benioff’s pediatric Emergency Departments are designed for children, but not every illness needs the ER. Use the safest route based on severity.

Child’s situation Best route Why it matters
Breathing trouble, blue lips, severe allergic reaction, seizure, major injury, poisoning, loss of consciousness, severe dehydration, or uncontrolled bleeding Call 911 or go to the nearest emergency department. These symptoms may need immediate stabilization, monitoring, imaging, medication, or critical care.
Serious pediatric injury or trauma near the East Bay Oakland pediatric ER may be especially relevant because the Oakland campus includes a Level 1 Pediatric Trauma Center. Trauma systems are designed for severe injury care and specialty response.
Urgent but not clearly life-threatening symptoms Use pediatric urgent care, after-hours clinic, primary care, or the ER if you are unsure. Urgent care may fit minor issues, but the ER is safer when severity is unclear.
A provider is referring your child to UCSF Call Pediatric Access Center at 877-822-4453 while records and referral documents are being prepared. UCSF says the visit can be scheduled while the referral is being prepared.
Your child is already admitted and suddenly worsens Use the nurse call system or speak immediately with the care team on the unit. The bedside care team needs real-time changes immediately, not through online messaging.
Portal caution: MyChart is useful for non-emergency communication and records, but it is not an emergency triage tool. Use 911 or the ER for dangerous symptoms.

Appointments, referrals, second opinions, and what to send

The Pediatric Access Center provides a single appointment and referral route across many pediatric specialties.

Call the Pediatric Access Center. Use 877-822-4453 for appointment scheduling or referrals. The center is listed for Monday through Friday, 8 a.m. to 6 p.m. Pacific time.
Identify the care need. Be ready to explain the diagnosis, symptoms, specialty requested, reason for referral, urgency, child’s age, and whether the child needs San Francisco, Oakland, or a satellite clinic.
Gather records before the visit. UCSF referral guidance asks for relevant medical records, test results, imaging, the patient’s insurance card front and back, and authorization if required.
Confirm insurance and authorization. UCSF says your insurance company may require prior authorization. Bring a copy to the appointment if required so the child is not billed for covered services.
Confirm exact building and arrival instructions. San Francisco, Oakland, outpatient centers, specialty clinics, and surgical areas may have different entrances, parking, floors, or check-in desks.
Call script: “My child needs pediatric care for __. We were referred by __. The records and imaging are at __. Insurance is __. Which UCSF Benioff campus, clinic, phone number, building, and paperwork should we use?”

Pediatric services and specialty-care navigation

UCSF Benioff Children’s Hospitals provide pediatric emergency, inpatient, outpatient, surgical, specialty, imaging, rehabilitation, and family-support services across San Francisco, Oakland, and Northern California clinic locations.

Care area What families may need Practical step
Pediatric emergency medicine 24/7 emergency care for babies, children, adolescents, and young people with serious illness or injury. Call 911 for life-threatening symptoms and bring medication/allergy information if safely possible.
Primary care and routine checkups Routine pediatric care, preventive visits, immunizations, school forms, and referrals. Use the clinic finder or Pediatric Access Center to identify the right pediatric clinic.
Pediatric specialty care Specialists for complex, rare, chronic, or advanced pediatric conditions. Ask your referring doctor to send records, test results, imaging, and authorization if required.
Surgery and anesthesia Pediatric surgery, pre-anesthesia instructions, fasting rules, medication instructions, and caregiver documentation. Follow the surgeon and Pediatric Prepare Clinic instructions; do not rely only on general online guidance.
Imaging and radiology Radiology, imaging reports, copies of X-rays or other imaging, and transfer of imaging records. For San Francisco image requests, use Radiology Library; for Oakland image copies, contact Oakland Radiology.
Cancer, blood disorders, cardiology, heart surgery, and advanced care High-acuity pediatric specialty programs and coordinated care teams. Use Pediatric Access Center for appointment/referral routing and ask what records are needed before the first visit.
Rehabilitation and child-life support Hospital coping support, therapy, school support, family education, and recovery planning. Ask the inpatient or clinic team whether child life, rehab, social work, interpreter services, school support, or family resources are available.

MyChart for parents, guardians, adolescents, records, and bills

MyChart is the main online portal route for many UCSF Benioff records, messages, summaries, and billing tasks.

What MyChart can help with

  • Access pediatric medical records.
  • Download record PDFs.
  • Reach the child’s care team for non-urgent questions.
  • Review lab results and visit summaries when available.
  • Use online bill payment links when available.
  • Request family proxy access when eligible.

Children under 12

A parent or guardian must first have a MyChart account and then request proxy access through Menu → Sharing → Proxy Center → Request Family Access. UCSF says approval appears in one to three days.

Ages 12 to 17

Adolescents need to approve proxy access. Even with approval, parents or guardians may not see sensitive services such as certain reproductive health, mental health, or substance-use information.

Emergency limit

Do not use MyChart for urgent symptoms, worsening conditions, or emergencies. Call the clinic, use urgent care, call 911, or go to the nearest emergency department depending on severity.

Medical records, proxy access, imaging copies, and amendments

Medical records can be needed for second opinions, school forms, insurance, disability paperwork, legal matters, specialists, emergency transfers, or another hospital.

Record need Best route Important detail
Recent child records Use MyChart when available. You can access and download many pediatric records for free after proxy access is approved.
San Francisco complete records Contact Health Information Management at 415-353-2221. Mail requests to UCSF Medical Center, 400 Parnassus Ave., Room A88, San Francisco, CA 94143-0308. Fax: 415-353-4839.
Oakland complete records Contact Oakland Health Information Management at 510-428-3730. Oakland HIM is listed at 747 52nd St., Oakland, CA 94609. Another listed fax contact is 510-658-1923.
In-person pickup Use one of the record offices or, for Oakland, the outpatient center concierge desk option when applicable. Photo ID is required for pickup. Call before visiting because office access can change.
San Francisco imaging CD or imaging report Contact Radiology Library at 415-353-1640. Include patient name, birth date, medical record number if known, phone, exam date, exam type, and mailing address.
Oakland imaging copy Contact Oakland Radiology at 510-428-2010. UCSF says Oakland patients need to visit in person to fill out a release form and verify identity before picking up the CD.
Correcting a record Submit a proper written request for amendment or correction. UCSF says it will respond within 60 days of receiving an amendment request.
Records request checklist: child’s full legal name, name at time of treatment, date of birth, medical record number if known, dates of service, exact records requested, receiving doctor or facility, parent/guardian signature, phone number, delivery address, and photo ID if pickup is needed.

Billing, insurance, estimates, financial assistance, and separate statements

Children’s hospital bills can include hospital charges, professional-provider charges, insurance adjustments, copays, deductibles, coinsurance, out-of-network issues, and separate statements.

Patient Financial Services

Call 866-433-4035 for bill questions. UCSF also lists 415-353-3333 and 415-353-3914. Published billing support hours are Monday through Friday, 8 a.m. to 4 p.m.

Paying a bill

UCSF lists three payment routes: online through MyChart, by mail using the payment coupon, or by phone through Patient Financial Services.

Insurance authorization

Bring your child’s insurance card to all appointments. If prior authorization is required, have the primary care doctor or insurer fax it to the UCSF doctor’s office and bring a copy.

Financial assistance

UCSF says financial assistance is available to eligible families for emergency and medically necessary pediatric care. Ask for the current application, document checklist, and deadline.

Billing topic What to ask Why it matters
Oakland separate statements Will we receive separate hospital and professional statements? UCSF notes Oakland patients may receive separate hospital and professional-service statements.
Provider network Is the hospital in-network and is the individual doctor also in-network? UCSF warns some doctors practicing at Oakland may be out of network even when the hospital is in network.
Cost estimate Can I get a personalized out-of-pocket estimate before planned care? UCSF has a Patient Estimate Program and financial advisors for out-of-pocket estimate questions.
Standard charges Is the posted price list the amount we will actually pay? UCSF explains that standard charges may not reflect the amount a patient or insurer pays.
Medi-Cal Do you need current Medi-Cal proof for the service month? UCSF says Medi-Cal eligibility is determined month to month and proof for the month of care should be provided.
Patient Financial Services
866-433-4035, 415-353-3333, or 415-353-3914. Listed hours: Monday through Friday, 8 a.m. to 4 p.m.
San Francisco financial counseling
Oakland financial counseling
Patient Estimate Program
844-678-6831. Use for personalized out-of-pocket estimate questions before planned care.

Visitor hours, badge check-in, caregiver rules, and patient contact

Visitor rules can change during outbreaks, flu season, unit restrictions, safety alerts, or government health orders. Always check current UCSF guidance before visiting.

Visitor topic San Francisco Oakland
General visiting hours 8 a.m. to 10 p.m. 8 a.m. to 8 p.m. for general visiting hours, with additional caregiver rules after 8 p.m.
Primary caregivers Two primary caregivers are allowed on a patient’s visitor list, and both are allowed at bedside anytime unless space constraints apply. Up to two visitors at bedside; during visiting hours this can include two primary caregivers and up to four additional visitors added to the visitor list before entry.
After 10 p.m. Caregiver access is more flexible for listed primary caregivers unless space or unit restrictions apply. After 10 p.m., one primary caregiver is allowed at the bedside.
Respiratory virus season Children under age 5 may not visit during respiratory virus season, typically November 1 to May 1. Children under age 5 may not visit during respiratory virus season, typically November 1 to May 1.
Isolation restrictions Ask the care team before bringing siblings or other visitors if isolation precautions apply. Children under 10 may not visit patients who are in isolation for infection.
Check-in Check in at the information desk for visitor screening and badge issue. Check in at the ambassador’s desk for visitor screening and badge issue.

Contact a patient

UCSF says families can contact a child or other patient by phone, message, or postal mail during a hospital stay. Call the campus main number or use the official contact-a-patient page for current instructions.

Health screening

Visitors should expect badge check-in and a brief health screening. Do not visit if you have fever, respiratory symptoms, vomiting, diarrhea, or known contagious exposure.

Visitor privacy

Hospital staff may not share patient details unless the patient, parent, guardian, or law allows it. Bring room number or unit details when you are authorized to visit.

Unit-specific rules

NICU, PICU, isolation rooms, surgery, recovery areas, and behavioral-health settings may have stricter rules than general hospital visiting hours.

Pediatric surgery preparation: San Francisco PDF details parents should not miss

The official San Francisco pediatric surgery PDF includes practical details for fasting, illness symptoms, transportation, parking, caregivers, and what to bring.

Surgery topic Official instruction to verify Parent or guardian reminder
Pre-surgery call A nurse calls the business day before surgery with fasting instructions and arrival time. Keep your phone available and write down arrival time, fasting cutoff, medication rules, and check-in location.
Illness before surgery Call the surgeon and Pediatric Prepare Clinic at 415-353-1150 during business hours if the child or household member develops symptoms before surgery. Report fever at or above 100.5°F, cough, sore throat, runny nose, flu-like symptoms, infection, COVID-like symptoms, or new medications.
After-hours surgery questions The San Francisco PDF lists Pediatric Operating Room front desk at 415-476-1018 for after-hours or weekend issues. Use this only for surgery-related instructions; use 911 or the ER for emergency symptoms.
Parking Patients can use the Mission Bay Hospital Parking Garage at 1975 Fourth Street. Keep your parking ticket and check whether valet, shuttle, rideshare, or garage parking works best for your child.
What to bring The parent or legal guardian should bring photo ID and insurance card; authorized decision-makers should bring guardianship, adoption, or legal documents when needed. Also bring medication and supplement lists with dosages, allergy list, comfort item, charger, and going-home clothes.
Fasting The PDF states that children need an empty stomach for safe anesthesia and gives midnight and clear-liquid timing rules. Always follow the child’s surgeon and anesthesia team instructions because individualized instructions override general summaries.
Recovery The PDF says recovery time usually takes 60 to 90 minutes, though every patient is different. Arrange a responsible adult caregiver and post-discharge transportation plan before surgery day.
Surgery safety note: This guide does not replace the surgeon, anesthesiologist, Pediatric Prepare Clinic, or discharge team. Follow the child’s current written instructions exactly.

Family support, lodging, food, interpreters, child life, and patient relations

Children’s hospital visits can be stressful. UCSF publishes support resources for families, communication, hospital stays, and concerns.

Child Life

Child life specialists help children cope with illness, hospitalization, procedures, and anxiety through developmentally appropriate support, therapeutic play, and family-centered preparation.

Family Resource Coordinators

San Francisco contact guidance lists Family Resource Coordinators for lodging and other assistance at 415-353-2016.

Oakland Family House

Oakland contact guidance lists Family House lodging support at 510-428-3100.

Interpreter services

Interpreter and communication assistance is available. Oakland interpreter services are listed at 510-428-3409. Ask the care team before appointments if interpretation is needed.

Food and gift shops

UCSF lists cafes, cafeterias, kiosks, vending machines, and gift shops with items such as flowers, plants, balloons, toys, books, candy, and family gifts.

Patient relations

For care concerns, start with the nurse, doctor, or department manager. If unresolved, contact Patient Relations or the Oakland Patient Advocate Office.

Official source checklist used for this guide

This checklist shows where to verify each live detail before making decisions about appointments, visits, records, billing, or travel to campus.

Official source What it verifies When to open it
UCSF Benioff Contact Us Pediatric Access Center, San Francisco contacts, Oakland contacts, guest services, billing, records, patient relations, interpreter, pharmacy, and nursing station numbers. Open before calling if you need the correct department or campus contact.
Locations & Directions San Francisco, Oakland, outpatient centers, satellite clinics, addresses, and main phone numbers. Open before driving or sending records to the wrong location.
Pediatric Emergency Department Pediatric ER access in San Francisco and Oakland and 24/7/365 emergency-care availability. Open for emergency location information, but call 911 for life-threatening symptoms.
Mission Bay / San Francisco campus 1975 Fourth Street address, Mission Bay services, parking, valet, MUNI, Caltrain shuttle, and UCSF shuttle context. Open before San Francisco hospital or outpatient visits.
Oakland Main Hospital 747 52nd Street address, Oakland main phone, pediatric ER, Level 1 trauma center, ICU, parking garage, metered parking, and BART shuttle. Open before Oakland hospital visits, parking, or shuttle planning.
Medical Records MyChart proxy access, age rules, HIM contacts, radiology image copies, in-person pickup, amendment process, and privacy notice. Open before requesting records, imaging CDs, or MyChart proxy access.
Billing & Insurance Patient Financial Services, payment routes, insurance updates, Medi-Cal note, separate statements, and No Surprises Billing Act notice. Open before paying, disputing, estimating, or updating insurance.
Pricing Transparency Standard charge files, CDM files, Patient Estimate Program, financial counseling, and why posted prices may not equal what you pay. Open before planned care or cost-estimate questions.
Visiting Hours & Guidelines San Francisco and Oakland visiting hours, caregiver rules, badge check-in, health screening, respiratory-season restrictions, and isolation rules. Open before visiting a hospitalized child.
San Francisco pediatric surgery PDF Pre-surgery call, illness reporting, fasting, parking, caregiver ID, surgery waiting area phone, recovery expectations, and visitor limits for surgery areas. Open before a child’s scheduled San Francisco surgery or procedure.
Mission Bay route map PDF Children’s Hospital at 1975 Fourth Street, Gateway Medical Building at 1825 Fourth Street, garage context, patient entrance notes, and regional driving approaches. Open before navigating the Mission Bay campus by car, shuttle, or rideshare.
Oakland family handbook PDF Oakland family-stay context, what to bring, visitor safety, infection control, special services, patient rights, team roles, parking, BART shuttle, and important phone numbers. Open before an Oakland inpatient stay or family-support planning.
Independent guide notice: USHospitalGuides.com is not UCSF, not UCSF Benioff Children’s Hospitals, not a medical provider, not a scheduling office, and not an emergency service. Use official UCSF pages and phone numbers for final instructions, appointments, records, bills, visitor rules, and care decisions.

Medical and emergency disclaimer

This guide helps with hospital navigation, contact routing, records, billing, parking, and visitor preparation only.

Do not delay care: This page is not medical advice and cannot diagnose symptoms. For urgent or life-threatening symptoms, call 911 or go to the nearest emergency department. For patient-specific care, portal access, records, billing, visitor rules, or surgery instructions, contact UCSF Benioff Children’s Hospitals directly.

Benioff Children’s Hospital FAQs

These FAQs focus on the exact parent and visitor questions behind this topic: campus address, phone numbers, ER access, appointments, MyChart, records, billing, parking, visitors, surgery, and pediatric care.

1. What are the main UCSF Benioff Children’s Hospital addresses?
The San Francisco campus is at 1975 Fourth St., San Francisco, CA 94158. The Oakland campus is at 747 52nd St., Oakland, CA 94609. Confirm the exact clinic, building, floor, and suite before traveling.
2. What is the phone number for UCSF Benioff Children’s Hospital San Francisco?
The main San Francisco hospital and outpatient clinics number is 415-476-1000. Use it for hospital routing, contact-a-patient questions, campus help, and general information.
3. What is the phone number for UCSF Benioff Children’s Hospital Oakland?
The main Oakland hospital and outpatient clinics number is 510-428-3000. Use it for Oakland campus routing, clinic questions, patient contact, and general hospital information.
4. How do I schedule an appointment or referral?
Call the Pediatric Access Center at 877-822-4453, also listed as 877-UC-CHILD. The center helps with appointments and treatment referrals Monday through Friday, 8 a.m. to 6 p.m. Pacific time.
5. Are UCSF Benioff Children’s Hospital emergency departments open 24 hours?
Yes. UCSF describes the pediatric Emergency Departments at the San Francisco and Oakland locations as focused on kids and available 24 hours a day, 365 days a year. For life-threatening symptoms, call 911.
6. Which campus has a Level 1 Pediatric Trauma Center?
The Oakland campus includes a pediatric emergency room and an ACS-verified Level 1 Pediatric Trauma Center. For life-threatening trauma, call 911 so emergency responders can choose the safest destination.
7. How do I access my child’s medical records?
Use MyChart for many pediatric records and downloadable PDFs. For a child under 12, a parent or guardian requests proxy access through MyChart. For adolescents ages 12 to 17, proxy access requires adolescent approval and may exclude sensitive-service information.
8. How do I contact medical records?
For San Francisco medical records, call 415-353-2221. For Oakland medical records, call 510-428-3730. Bring or submit the required authorization details and photo ID if picking up records in person.
9. How do I contact UCSF Benioff billing or get a cost estimate?
Call Patient Financial Services at 866-433-4035 for billing questions. For personalized out-of-pocket estimates, call the Patient Estimate Program at 844-678-6831. San Francisco financial counseling is also listed at 415-353-1966, and Oakland financial counseling at 510-428-3576.
10. What are the visitor hours at UCSF Benioff Children’s Hospitals?
San Francisco visiting hours are listed as 8 a.m. to 10 p.m.. Oakland visiting hours are listed as 8 a.m. to 8 p.m., with caregiver rules after 8 p.m. and after 10 p.m. Visitor policies can change, so check official UCSF guidance before visiting.