Artesia General Hospital address, phone numbers, ER, patient portal, records, billing, parking, and services
Artesia General Hospital, also called AGH, is a nonprofit community hospital at 702 N. 13th Street, Artesia, NM 88210. The main hospital line is 575-748-3333.
This guide gives patients and visitors the practical information usually scattered across several official pages: emergency routing, department phone numbers, appointment links, patient portal help, medical records, bill pay, financial assistance, price estimates, surgery arrival instructions, location map, and service navigation.
Artesia, NM 88210. Use this for the hospital campus, Emergency Department, Memorial Family Practice, and several hospital services.
Call this number if you are not sure which department, clinic, or service you need.
The ER is at the main Artesia campus and is intended for life-threatening or potentially serious symptoms.
Use for local billing questions, statements, insurance questions, payment plans, and financial counseling direction.
Use for questions about portal access, records, lab results, online bills, and account help.
Use for imaging appointments in Artesia and Carlsbad when directed by your provider or hospital instructions.
Start here: choose the right route before calling or visiting
Use this decision table to avoid waiting on the wrong line, using the portal for urgent symptoms, or driving to the wrong building.
| Your situation | Best next action | Bring or prepare |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the AGH Emergency Department at 702 N. 13th Street. | Medication list, allergies, insurance card, photo ID, and emergency contact if safely available. |
| Less severe but urgent illness | Consider Memorial Family Practice walk-in care at the same address, or use the ER if you are unsure. | Symptoms, start time, current medications, and any recent test results. |
| Routine primary care | Call Memorial Family Practice at 575-746-3119 or use the official appointment link. | Photo ID, insurance card, medication list with doses, and prior provider details. |
| Specialty service | Use the provider directory, service page, or department number for the clinic you need. | Referral if required, insurance authorization, prior imaging, labs, and diagnosis notes. |
| Medical records request | Use the patient portal for recent records or submit a written authorization for full records. | Valid government photo ID, patient information, receiving provider details, and request form. |
| Bill or estimate question | Call the local billing office at 575-736-8120 or use AGH bill pay and cost-estimator pages. | Statement number, patient date of birth, insurance card, and explanation of benefits if available. |
Artesia General Hospital phone directory
These numbers help route patients to the correct hospital department. For emergencies, call 911 instead of calling a routine department.
| Department or service | Phone | Use this for |
|---|---|---|
| Main hospital line | 575-748-3333 | General routing, patient information, hospital questions, and department transfers. |
| Emergency Department | 575-736-8350 | ER department contact after deciding emergency care is needed. Call 911 for life-threatening emergencies. |
| Admissions | 575-748-3333 | Registration, hospital admission questions, and patient intake routing. |
| Business Office / Billing | 575-736-8120 | Bills, statements, payment plans, insurance questions, and local billing-office help. |
| Medical Records | 575-736-8294 | Release forms, record copies, provider transfers, imaging-disc questions, and HIPAA authorization. |
| Radiology scheduling | 1-855-723-3926 | Radiology and imaging appointments in Artesia and Carlsbad. |
| Laboratory | 575-736-8286 | Lab department questions when directed by your provider or hospital instructions. |
| Pharmacy | 575-736-8150 | Hospital pharmacy department routing. For outpatient medication instructions, follow discharge papers or provider directions. |
| Surgical Services | 575-736-8342 | Surgery arrival, outpatient procedure instructions, and surgery-day questions. |
| Memorial Family Practice | 575-746-3119 | Primary care, family medicine, walk-in care, routine visits, and less severe urgent concerns. |
| Orthopedics Artesia | 575-748-8301 | Bone and joint care, orthopedic appointments, rehabilitation routing, and surgery follow-up questions. |
| Behavioral Health Artesia | 575-736-8444 | Behavioral health appointments and care coordination. Call 988 or 911 for immediate crisis danger. |
| Wound Care Center | 575-736-8235 | Chronic wound care, hyperbaric medicine questions, referrals, and follow-up scheduling. |
Map, campus address, parking, and entrances
Use the map for route planning to the main Artesia campus. Departments and clinics may have different entrances or suites.
Artesia General Hospital
702 N. 13th Street
Artesia, NM 88210
Main: 575-748-3333
Emergency arrival
For life-threatening symptoms, call 911. If arriving by private vehicle, follow Emergency Department signage and bring photo ID, insurance card, medication list, allergies, and emergency contact if safely possible.
Outpatient surgery arrival
The surgical guide directs outpatient surgery patients to use the northeast entrance off 10th Street and follow surgery-specific parking and call-in instructions.
Clinic suite check
Some AGH clinics are in professional buildings near the main hospital rather than inside the main hospital lobby. Confirm suite number before leaving home.
Accessible parking
If you need mobility assistance, ask the department which entrance and parking area is closest to your appointment. For surgery, the PDF describes labeled patient and handicap parking near the northeast parking lot.
Official online actions
Use official AGH pages for live actions. This guide explains what to do after each page opens.
Book an appointment
Open the official appointment request tool
- Choose the service or clinic you need.
- Enter patient contact information carefully.
- For emergencies, do not use this form. Call 911 or go to the ER.
Find a doctor
Open the AGH provider directory
- Search by specialty, provider name, or location.
- Check whether a referral is required.
- Call the clinic to confirm availability and insurance participation.
Patient portal
Open the AGH Patient Portal page
- Use the email connected to hospital registration.
- Review lab results, discharge instructions, medications, allergies, and visit summaries.
- Call portal help if the invite email or login is not working.
Pay a bill
Open the official bill pay page
- Use your statement information.
- Confirm whether the bill is a hospital bill or a separate professional-provider bill.
- Call billing at 575-736-8120 if the balance, insurance, or payment plan is unclear.
Medical records
- Use the portal for recent records when possible.
- Download the authorization form for complete records.
- Include a valid government-issued photo ID with the request.
Price transparency
- Search the estimate tool before planned care.
- Remember an estimate is not a final bill or insurance guarantee.
- Call billing if professional fees, deductible, coinsurance, or self-pay discounts are unclear.
Emergency Department vs walk-in clinic
AGH’s Emergency Department is open 24/7. Memorial Family Practice may be appropriate for less severe urgent problems, but the ER is safest when symptoms could be serious.
| Need | Where to go | Why |
|---|---|---|
| Chest pain, stroke symptoms, major injury, severe breathing trouble, severe abdominal pain, uncontrolled bleeding, sudden confusion, or loss of consciousness | Call 911 or go to the Emergency Department | These symptoms may be life-threatening and need immediate evaluation, triage, labs, imaging, medication, stabilization, or admission. |
| Minor cuts, mild sprains, colds, flu-like symptoms, ear or sinus issues, routine medication questions, or non-dangerous symptoms | Memorial Family Practice or primary care | Walk-in or primary care can often handle less severe issues and help avoid unnecessary ER use. |
| You are unsure whether it is serious | Choose the ER | AGH’s emergency guidance says the safest option is to come to the Emergency Department if you are unsure. |
| Behavioral health crisis with immediate danger | Call 988, call 911, or go to the nearest ER | Immediate safety comes before routine behavioral-health scheduling. |
Appointments, doctors, referrals, and first-visit preparation
AGH has hospital departments, family practice, walk-in care, and specialty clinics. The right booking route depends on the service.
Hospital services and what patients should know before using them
AGH lists emergency, walk-in, primary care, specialty, diagnostic, surgical, rehabilitation, women’s health, behavioral health, and hospital-based services.
| Service area | What AGH lists | Helpful patient step |
|---|---|---|
| Emergency Department | 24/7 emergency care with access to diagnostics such as CT, X-ray, lab services, and hospital admission when needed. | Call 911 for life-threatening symptoms. Bring medications and allergies if safely possible. |
| Primary care and walk-in care | Family medicine, walk-in care, chronic disease management, preventive screenings, immunizations, medication management, and referrals. | Call Memorial Family Practice at 575-746-3119 for Artesia primary care or walk-in questions. |
| Imaging and radiology | 3D mammography, X-ray, CT, MRI-related services, ultrasound, vascular exams, breast imaging, and Carlsbad open MRI services. | Call radiology scheduling at 1-855-723-3926 and ask whether fasting, prior authorization, or arrival time applies. |
| Surgical services | Endoscopy, colonoscopy, upper endoscopy, general surgery, orthopedics, robotic surgery, and inpatient or outpatient surgical care. | Confirm pre-admission testing, medication holds, surgery entrance, escort requirements, fasting rules, and discharge plan. |
| Orthopedics and rehabilitation | Bone and joint care, joint replacement, sports medicine, physical therapy, occupational therapy, and speech therapy. | Bring prior imaging, therapy notes, operative reports, and referral or authorization details. |
| Behavioral health | Behavioral health care for children, adolescents, and adults, with Artesia and Carlsbad access points. | For urgent safety risk, call 988 or 911. For routine care, call the clinic number and ask about intake paperwork. |
| Women’s health | Gynecology, urogynecology, well-woman exams, breast health, bone density management, and related services. | Ask whether a referral, prior mammogram, medication list, or insurance authorization is required. |
| Wound care and hyperbaric medicine | Chronic wound care and hyperbaric medicine services. | Bring wound history, diabetes status, vascular studies, medication list, and prior treatment notes. |
Important AGH locations and clinic routing
AGH services are not all in one doorway. Use this quick location table before driving.
| Location | Address | Phone / service |
|---|---|---|
| Artesia General Hospital | 702 N. 13th St., Artesia, NM 88210 | 575-748-3333 · Emergency Department, hospital medicine, infusion, lab, nursing units, nutrition, 3D mammography, lung cancer screening, sleep center. |
| Memorial Family Practice | 702 N. 13th St., Artesia, NM 88210 | 575-746-3119 · Family practice, primary care, and walk-in clinic. |
| Artesia Cardiology | 608 N. 13th St., Professional Building 3, Suite 600, Artesia, NM 88210 | 575-736-8270 · Cardiology. |
| Endocrinology and Diabetes | 608 N. 13th St., Professional Building 3, Suite 600, Artesia, NM 88210 | 575-736-8440 · Endocrinology and diabetes education. |
| General Surgery | 608 N. 13th St., Professional Building 3, Suite 500, Artesia, NM 88210 | 575-736-8235 · General surgery and related consults. |
| The Bone and Joint Destination Center | 606 N. 13th St., Professional Building 2, Suite 100, Artesia, NM 88210 | 575-748-8301 · Orthopedics, rehabilitation, physical therapy, occupational therapy, speech therapy, and sports medicine. |
| Vibrant Women’s Health | 612 N. 13th St., Professional Building 1, Suite B, Artesia, NM 88210 | 575-736-8394 · Gynecology, urogynecology, well-woman exams, and bone density management. |
| Carlsbad Open MRI and Imaging Center | 1410 N. 8th St., Suite A, Carlsbad, NM 88220 | 575-628-1234 · Open MRI, MRA, digital X-ray, and ultrasound. |
AGH Patient Portal: records, lab results, bills, and discharge instructions
The patient portal is the fastest route for many recent records and account tasks, but it should not be used for emergency symptoms.
What the portal can show
- Health records from Artesia General Hospital services.
- Lab test results.
- Discharge instructions.
- Immunization records.
- Medications and prescriptions.
- Summary of care documents.
- Vital signs and allergy information.
Portal limits
The portal is for AGH-related services and may not include information from unrelated healthcare facilities. If you need a full legal or specialist copy, use the Medical Records request process.
Portal setup help
Use the email address provided during hospital registration. If setup fails, contact AGH portal or information systems support instead of creating duplicate accounts.
Emergency caution
Do not send emergency symptoms through the portal. Call 911 or go to the nearest Emergency Department for serious or sudden symptoms.
Medical records, release forms, birth certificates, and imaging copies
AGH lists two records routes: portal access for recent information and written authorization for complete records.
| Record need | Best route | Important detail |
|---|---|---|
| Recent lab results, immunization history, or visit summaries | Use the AGH Patient Portal. | The portal can usually be faster than a formal records request. |
| Complete medical records | Submit an Authorization for Release of Information form. | Include a valid government-issued photo ID and submit by mail, fax, or in person. |
| Records to another provider | Ask Medical Records to send directly to the receiving specialist or facility. | There is no charge for sending records directly to another healthcare provider. |
| Personal or legal copy | Submit a written request and ask about processing fees. | A fee may apply for personal or legal copies under New Mexico rules. |
| Radiology images | Mention that you need actual X-ray, MRI, CT, or imaging files, not only the written report. | Ask whether images are available by disc, electronic transfer, or another format. |
| Birth certificate | Contact the New Mexico Bureau of Vital Records. | AGH does not issue official birth certificates. |
Billing, estimates, Charge Master, insurance, and No Surprises questions
Hospital billing can include hospital charges, physician or professional fees, insurance adjustments, deductibles, coinsurance, copays, and separate statements.
Local billing office
Call 575-736-8120 for billing questions, statements, payment plans, financial counselor routing, and insurance help.
Cost estimator
AGH provides a cost estimator for planned services. The estimate is not a guarantee of final charges or insurance coverage.
Charge Master
The Charge Master lists standard hospital charges, but the listed charge is not necessarily what a patient or insurer will pay.
Separate professional bills
Professional services such as anesthesiology, pathology, or physician services may be billed separately from the hospital bill.
| Billing topic | What to ask | Why it matters |
|---|---|---|
| Before planned care | Can I get an estimate and is prior authorization required? | Your final cost may depend on insurance coverage, deductible, complications, tests, supplies, and professional fees. |
| After receiving a statement | Is this a hospital bill, clinic bill, physician bill, or separate professional fee? | Different bills may come from different providers even for the same visit. |
| Self-pay or uninsured | Do I qualify for an uninsured discount, payment plan, or financial assistance? | AGH states that further discounts may be available for uninsured or underinsured patients who qualify. |
| Insurance network | Is AGH in-network for my plan and is the provider also in-network? | Hospital participation and professional-provider participation may differ. |
Financial assistance and payment support
AGH publishes financial assistance information for patients whose income meets policy guidelines. Applications are reviewed case by case.
Outpatient surgery arrival and patient-safety preparation
The official surgical guide includes extra arrival details that many general listing pages miss.
| Surgery step | AGH instruction to verify | Patient reminder |
|---|---|---|
| Before surgery | Ask your surgical team about testing, medication holds, fasting, arrival time, and illness symptoms before the procedure. | If you develop COVID-like symptoms or another illness close to surgery, contact the surgical care team immediately. |
| Campus entry | The surgical guide directs outpatient surgery patients to the northeast entrance off 10th Street. | Look for the “Northeast Entrance & Receiving” monument sign. |
| Parking | The guide describes the northeast parking lot and labeled patient and handicap parking. | Follow posted signs and obey the campus speed limit. |
| Arrival call | The guide says to call the Outpatient Surgical Team at 575-736-8342 before exiting your vehicle. | Follow current surgery-day instructions because processes can change. |
| Discharge | The guide describes family or friend pick-up after discharge and follow-up communication after you return home. | Arrange a responsible adult driver and keep your follow-up appointment. |
Visitor planning, patient safety, and what to bring
Visiting rules can change by unit, infection levels, patient condition, and hospital policy. Always confirm before traveling.
Before visiting
Call the main line at 575-748-3333 and ask for the patient’s unit or current visiting guidance. Bring the patient’s full legal name and date of birth only if you are authorized to receive information.
Do not visit sick
If you have fever, cough, vomiting, diarrhea, respiratory symptoms, or known contagious exposure, ask whether you should delay the visit or use another communication option.
Hospital stay items
Bring photo ID, insurance card, medication list, allergies, emergency contact, advance directive if available, glasses, hearing aids, mobility aids, chargers, and a small amount of personal items.
Privacy limits
Hospital staff may not release information to visitors unless the patient has authorized it or law allows it. Ask the patient or care team how communication will be handled.
Official source checklist used for this guide
These are the official pages and documents worth checking before making patient decisions.
| Official source | What it verifies | When to open it |
|---|---|---|
| AGH Contact page | Main address, main phone, billing, portal, radiology, contact form limits, and emergency warning. | Before calling, emailing, or using a contact form. |
| Hospital Directory | Department phone numbers, clinic numbers, billing office, emergency, radiology, lab, pharmacy, records, and surgical services. | When you need the correct department instead of the main switchboard. |
| Emergency Department page | 24/7 ER status, 911 guidance, ER triage, and when walk-in care may be appropriate. | When symptoms may be serious or time-sensitive. |
| Locations page | Main campus, clinic addresses, service locations, and direct clinic numbers. | Before driving to a specialty clinic or professional building. |
| Medical Records page | Portal access, written authorization process, photo ID requirement, office address, hours, and processing time. | Before requesting records for yourself, a specialist, insurance, or legal purposes. |
| Cost Estimator page | Price estimate tool, estimate limits, professional-fee warning, financial assistance, and billing contact. | Before planned procedures or expensive services. |
| Charge Master page | Standard charge file, charge-code explanation, insurer discount context, uninsured discount note, and Charge Master coordinator routing. | When researching standard charges, insurance responsibility, or self-pay questions. |
| Surgical Patient Guide PDF | Outpatient surgery entrance, parking instructions, arrival call, discharge process, and safety notes. | Before a scheduled surgery or procedure. |
| 2025 Community Health Needs Assessment PDF | Hospital community role, service area context, and community-health priorities for Eddy County. | When evaluating AGH’s community role, planning context, and nonprofit hospital reporting. |
Medical and emergency disclaimer
This page is for hospital navigation, contact, records, billing, and visitor preparation only.
Artesia General Hospital FAQs
These questions focus on address, phone number, ER access, appointments, patient portal, records, billing, financial assistance, parking, and visitor preparation.