Wakemed Health and Hospitals: Address, Phone & Patient Info

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Raleigh, Cary & Wake County · Patient Navigation Guide · Updated September 2026

WakeMed Health & Hospitals address, phone numbers, emergency care, MyChart, records, billing, parking, and patient help

WakeMed Health & Hospitals is a North Carolina health system with major hospital locations in Raleigh and Cary, plus healthplex emergency departments and outpatient services across the Wake County region. The main operator number for WakeMed is 919-350-8000.

This guide is written for patients, families, caregivers, drivers, and visitors who need fast practical help: which campus to use, what number to call, how to access MyChart, how to request medical records, how billing works, where to park, and when to call 911 instead of using online tools.

Call Main Operator Open WakeMed MyChart Medical Records Billing Help
Emergency safety notice: For chest pain, stroke symptoms, severe breathing trouble, major injury, uncontrolled bleeding, severe allergic reaction, poisoning, loss of consciousness, or any life-threatening condition, call 911 or go to the nearest emergency department. Do not use MyChart, email, or this guide for emergency triage.
Main operator 919-350-8000

Use this number when you do not know the correct department, unit, or campus.

System mailing address 3000 New Bern Ave.

Raleigh, NC 27610. This is also WakeMed Raleigh Campus.

Patient billing 919-350-8359

Use for billing questions, payment plans, financial assistance, and account help.

Cost estimates 919-350-7808

Use before scheduled non-emergency services when you need a hospital estimate.

Medical records 919-350-8370

Health Information Management handles written requests and release of information.

MyChart support 919-350-2288

Use for WakeMed MyChart account access and portal support questions.

Start here: choose the right WakeMed route

WakeMed is a multi-campus health system. Start with the task you need, then use the correct official department or location instead of relying on a generic map result.

What you need Best route What to have ready
Emergency care now Call 911 for a life-threatening emergency or go to the nearest emergency department. Symptoms, medications, allergies, ID, insurance card, and a support person if possible.
Find the correct campus Use the Raleigh, Cary, North Hospital, or Healthplex location tables below. City, service needed, appointment type, and whether you need an emergency department.
Schedule care Use WakeMed MyChart, your WakeMed Physician Practices office, or the main operator. Referral if needed, insurance card, provider name, preferred location, and reason for visit.
Pay a bill Log in to WakeMed MyChart or call Patient Financial Services. Statement, visit account number, insurance information, and guarantor details.
Get records Use MyChart for available records or submit a written Health Information Management request. Patient name, date of birth, dates of service, records needed, ID, and delivery method.
Visitor planning Review patient and visitor pages, then confirm with the unit if the patient is admitted. Patient name, unit if known, campus, parking plan, and any accessibility needs.

WakeMed hospital locations: address, phone, and best use

Use these official hospital locations for GPS, rideshare, patient drop-off, record requests, and appointment planning.

WakeMed location Address and phone Best known use
WakeMed Raleigh Campus 3000 New Bern Avenue, Raleigh, NC 27610
919-350-8000		 Flagship campus, adult emergency care, Children’s Hospital, Children’s ER, Level I trauma services, heart care, rehab, surgery, imaging, critical care, and major specialty services.
WakeMed Cary Hospital 1900 Kildaire Farm Road, Cary, NC 27518
919-350-8000		 Full-service hospital in Cary with emergency department, Level III trauma designation, heart and vascular services, imaging, lab, women’s care, GI services, surgery, rehab, and outpatient services.
WakeMed North Hospital 10000 Falls of Neuse Road, Raleigh, NC 27614
919-350-8000		 North Raleigh hospital serving the Wake Forest and Rolesville area with 24/7 emergency department, imaging, outpatient lab, pharmacy, surgery, and women’s services.
System-level note: Many WakeMed phone routes start with the same main operator number. If you are unsure which campus or department you need, call 919-350-8000 and ask to be routed.

WakeMed Healthplex emergency department locations

WakeMed also lists healthplex locations with 24/7 full-service emergency departments and outpatient services. These may be useful when you need emergency care closer to Apex, Brier Creek, Garner, or Wendell.

Healthplex / ER Address and phone Helpful details
WakeMed Apex Healthplex 120 Healthplex Way, Apex, NC 27502
919-350-8000		 24/7 emergency department, imaging, laboratory, doctor offices, surface parking, and covered circular drive drop-off.
WakeMed Brier Creek Healthplex 8001 TW Alexander Drive, Raleigh, NC 27617
919-350-8000		 24/7 emergency department, imaging, lab, doctor offices, and surface parking near TW Alexander Drive and ACC Boulevard.
WakeMed Garner Healthplex 400 U.S. Highway 70 East, Garner, NC 27529
919-350-8000		 24/7 emergency department, imaging, laboratory, doctor offices, surface parking, and covered entry drop-off.
WakeMed Wendell Healthplex ER 2021 Wendell Valley Boulevard, Wendell, NC 27591
919-350-8000		 24/7 emergency department with lab, X-ray, CT scan, ultrasound testing, ambulance receiving, and pediatric emergency support.
ER vs urgent care: Emergency departments are for potentially serious or life-threatening conditions. For non-emergency illness, injury, testing, or follow-up care, WakeMed Urgent Care, MyCare 365, primary care, or your established provider may be a better route.

WakeMed phone directory for patients and families

Use these phone numbers for practical patient-navigation tasks. For medical emergencies, call 911.

Department or need Phone / email Use it for
WakeMed Main Operator 919-350-8000 General routing, admitted patient unit routing, department routing, hospital questions, and campus transfer help.
Billing & Insurance 919-350-8359
Toll-free: 877-498-4490		 Billing questions, payment plans, account balances, financial assistance, and itemized bill requests.
Cost Estimate Line 919-350-7808
estimates@wakemed.org		 Scheduled non-emergency procedure estimates and shoppable service cost questions.
Medical Records / HIM 919-350-8370
HIMROI@wakemed.org		 Release of information, written record requests, MyChart record questions, and authorization forms.
Medical Records Fax 919-350-1720 Faxing signed authorization forms and written release requests to Health Information Management.
WakeMed MyChart Support 919-350-2288 Portal login help, activation-code questions, proxy-access issues, and MyChart account support.
Patient Relations 919-350-8212
patientexperience@wakemed.org		 Compliments, concerns, grievances, disability/access needs, language-access concerns, and patient experience issues.
Campus Police / Public Safety Emergency Communications: 919-350-3333
Campus Police: 919-350-8171		 On-campus safety concerns, escort assistance, vehicle help, incident reporting, and security questions.
Outpatient Pharmacy 919-350-8196 Raleigh Campus outpatient pharmacy questions, medication pickup, and prescription coordination.
General email info@wakemed.org Non-urgent general questions. Do not send urgent medical needs or sensitive records by unsecured email.

Official WakeMed online actions

Use official WakeMed links for portal login, records, bills, cost estimates, locations, and visitor information. Each card gives the next step after opening the official page.

WakeMed MyChart

Open WakeMed MyChart

  1. Sign in or choose the new-user option.
  2. Use secure messaging only for non-urgent questions.
  3. Use MyChart for appointments, notes, bills, test results, proxy access, and records when available.

Medical records

Open Health Information Management

  1. Check whether the record is already available in MyChart.
  2. Use the authorization form for written requests.
  3. Include patient identifiers, dates of service, and delivery method.

Billing and insurance

Open Billing and Insurance

  1. Pay through MyChart when possible.
  2. Call Patient Financial Services for account questions.
  3. Ask for payment plan or financial assistance options if needed.

Cost estimate

Open Get an Estimate

  1. Have your insurance card ready.
  2. Ask for the scheduled service or procedure estimate.
  3. Remember the estimate is not a final guaranteed bill.

Find a location

Open WakeMed locations

  1. Search by service, city, or location name.
  2. Confirm the exact address before driving.
  3. Use official directions rather than old third-party listings.

Visitor information

Open visitor information

  1. Check current visitor rules before visiting.
  2. Confirm unit-specific restrictions for ICU, maternity, pediatrics, surgery, or isolation rooms.
  3. Ask the unit about overnight support-person rules if needed.

Emergency care: when to call 911, use an ER, or choose another route

WakeMed operates hospital and healthplex emergency departments, but online tools and phone directories should never delay emergency care.

Call 911
Use 911 for symptoms such as chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, loss of consciousness, seizure with danger, or severe allergic reaction.
Go to an emergency department
Use the nearest emergency department for serious illness or injury that cannot wait for an appointment. Raleigh Campus, Cary Hospital, North Hospital, Apex, Brier Creek, Garner, and Wendell have emergency routes listed by WakeMed.
Use urgent care or primary care
For non-life-threatening needs, check WakeMed Urgent Care, MyCare 365, primary care, or your existing provider to avoid unnecessary emergency department use.
COVID testing note
WakeMed emergency department pages state that ED COVID testing is limited to people with symptoms because non-emergent testing may be served more quickly through testing sites, urgent care, or MyCare 365.
Do not drive yourself during a true emergency. WakeMed Healthplex ER pages state that in the event of a true medical emergency, you should call 911 immediately.

WakeMed MyChart: portal login, records, messages, bills, and proxy access

WakeMed MyChart is the main patient portal route for managing health information, appointments, provider messages, bills, and selected medical records.

What you can do

  • Send non-urgent secure messages to your care team.
  • Request prescription refills.
  • Review provider and nurse notes.
  • Access selected medical records and visit summaries.
  • Pay medical bills and manage payment plans.
  • Update insurance coverage.
  • Use proxy access for a child, adult loved one, or admitted patient when eligible.

Sign-up details

WakeMed explains that new users can sign up online, use an activation code when available, or register without an activation code. Activation codes may expire, so do not wait if you need access quickly.

Proxy access

Parents and caregivers may request proxy access through MyChart. Proxy access for minors can change as children become teens and adults, so confirm current access rules inside MyChart.

Urgent warning

WakeMed says MyChart should not be used for urgent needs. For a medical emergency, call 911 instead of sending a portal message.

Best practice: Use MyChart for non-urgent messages, billing, appointments, records, proxy access, and insurance updates. Use phone or emergency care for same-day safety concerns.

Appointments, referrals, and choosing the correct WakeMed service

WakeMed includes hospitals, emergency departments, physician practices, urgent care, outpatient labs, imaging, rehab, heart care, women’s care, pediatric services, and specialty programs. Scheduling depends on the service.

Identify the service first. Decide whether you need primary care, urgent care, imaging, lab work, surgery, specialist care, rehabilitation, emergency care, maternity services, pediatrics, or a hospital department.
Confirm the campus or office. Do not assume every WakeMed service is available at every campus. Use the official location page or ask the operator to route you to the correct department.
Check referral and insurance requirements. Scheduled services may require a physician order, referral, pre-authorization, or insurance-network confirmation. Your plan may also require your primary care physician to be notified before non-emergency hospital services.
Prepare appointment details. Have your legal name, date of birth, phone number, provider name, insurance card, reason for visit, medication list, allergies, and preferred WakeMed location ready.
Use the emergency route when symptoms are serious. If symptoms are severe, do not wait for a routine appointment. Call 911 or go to the nearest emergency department.

Patient registration: what to bring and how to reduce delays

WakeMed registration may involve identity verification, insurance review, consent forms, and routing to the correct department.

Bring / know Why it matters Helpful tip
Photo ID Used for identity verification and patient privacy. Bring a driver’s license, state ID, passport, or other accepted identification.
Insurance card Registration uses it to file claims and confirm plan information. If your insurance changed, update it in MyChart before the visit when possible.
Medication list Helps clinicians avoid interactions and confirm current treatment. Include dose, frequency, pharmacy, supplements, and allergies.
Referral or order Some specialist, imaging, therapy, lab, or procedure visits require an order. Confirm the order was sent before arriving.
Legal documents Power of attorney, guardianship, custody, or advance directive documents may be needed for access or decisions. Upload or send documents through the approved records route when possible.
Payment method Co-pays, deductibles, and balances may be due based on your insurance plan. Ask for an estimate before scheduled services if cost is a concern.

Medical records: MyChart, written requests, HIM hours, fax, email, and copy fees

WakeMed Health Information Management handles release-of-information requests. Some records may be available in MyChart, while complete or older records may require a written authorization.

Medical records phone

919-350-8370. Release specialists are listed as available Monday through Friday, 8:30 am to 5:00 pm.

In-person HIM help

WakeMed’s records contact PDF lists Booth 8 in the Raleigh Campus Patient Registration Area, Monday through Friday, 9:00 am to 12:30 pm and 2:30 pm to 5:00 pm.

Mail / fax / email

Mail: WakeMed Health & Hospitals, Attn: HIM Department, 3000 New Bern Avenue, Raleigh, NC 27610. Fax requests to 919-350-1720 or email HIMROI@wakemed.org.

Security reminder

WakeMed’s PDF warns that email may not be fully secure and recommends MyChart, fax, or regular mail for safer delivery of sensitive information.

Record situation Best action Important note
Need recent records Check WakeMed MyChart first. WakeMed says MyChart can show and print health information from February 1, 2015 to the present.
Need full chart or special records Submit an Authorization to Release Medical Information form. Requests generally need to be in writing and may require proof of authority if requesting for someone else.
Need older records Ask HIM because records before February 1, 2015 or non-abstract requests may be sent to copy service. Copy fees may apply based on format and delivery.
Need electronic or paper copies Ask HIM which format is fastest. WakeMed lists patient copy rates including a flat rate for electronic copies and per-page paper copy charges.
Provider needs records Have the treating provider submit patient name, date of birth, date of service, and records needed. Use the official HIM route to reduce delays.

Billing, insurance, estimates, separate provider bills, and payment plans

Hospital billing can involve WakeMed facility charges, professional fees, insurance rules, deductibles, copays, coinsurance, and separate bills from independent physician groups.

Patient Financial Services

Call 919-350-8359 or toll-free 877-498-4490 for billing questions, account help, payment plans, and financial assistance discussion.

Cost estimates

Call 919-350-7808 or email estimates@wakemed.org before scheduled services. WakeMed states estimates are not guaranteed final charges.

Insurance responsibility

WakeMed’s billing policy says patients should verify that WakeMed and any physician groups involved are participating with their managed care plan.

Payment methods

WakeMed’s billing PDF states that patients who must personally pay all or part of their bill may use cash, check, MasterCard, VISA, American Express, and Discover.

Billing topic What WakeMed explains Patient action
MyChart billing MyChart users receive billing statements online and may manage payment plans. Log in to MyChart before calling if you have access.
Separate bills Professional fees from emergency physicians, radiology, pathology, anesthesiology, hospitalists, or other groups may bill separately. Keep all statements and compare facility, physician, lab, radiology, and anesthesia bills.
Insurance pre-approval Managed care plans may require pre-approval, referrals, or primary-care notification for non-emergency services. Call your insurance plan before scheduled care.
Surprise billing protections Emergency services and certain in-network hospital services may have balance-billing protections. Call Patient Financial Services if you believe you were wrongly billed.
Itemized bills WakeMed’s policy says itemized bills are sent only upon request. Ask Patient Financial Services for an itemized statement if you need claim review or financial assistance documentation.
Billing script: “I need help understanding my WakeMed bill. Can you confirm the visit account, what insurance paid, whether any separate physician bills apply, and whether I qualify for an estimate review, payment plan, or financial assistance?”

Financial assistance and charity care

WakeMed says financial assistance may help eligible patients, including those who do not qualify for Medicaid or other government health care financial assistance programs.

Financial assistance phone
Call Patient Financial Services at 919-350-8359 to discuss assistance, payment plans, account questions, or application requirements.
Application timing
WakeMed lists a 240-day window from the patient liability letter date to complete and return the financial assistance application and supporting documentation.
Income criteria
WakeMed’s financial assistance page lists household income below 300 percent of the federal poverty level as one eligibility criterion, along with limited assets and other factors.
Supporting documents
Be ready to provide pay stubs, tax returns, proof of household income, and other documents requested by WakeMed’s Financial Assistance team.
Do not delay necessary medical care because of billing fear. WakeMed’s financial assistance page says help is available and encourages patients to seek care for medical problems.

Visitor information, patient experience, language help, spiritual care, Wi-Fi, and safety

Visitor rules can change by unit, infection-control status, patient age, procedure, ICU, maternity, pediatric, or behavioral health setting. Always confirm the current rule before driving.

Visitor planning

Confirm unit-specific visitor rules before arriving. If a patient is admitted, ask the nurse or unit desk about quiet hours, overnight support people, age limits, and isolation rules.

Spiritual care

WakeMed lists chapels or meditation spaces at Raleigh Campus, Cary Hospital, and WakeMed North. To request a chaplain, ask the nurse or call the main operator and ask that a chaplain be paged.

Wi-Fi

WakeMed lists free wireless internet access for patients and visitors at most locations. Bring a charger if you expect a long wait.

Language and disability help

WakeMed’s nondiscrimination notice describes free aids and services for people with disabilities and free language services for people whose primary language is not English.

Patient Relations

For concerns or compliments, contact Patient Relations at 919-350-8212 or patientexperience@wakemed.org.

Campus safety

For on-campus police or security help, WakeMed lists Emergency Communications at 919-350-3333, available 24 hours a day, 7 days a week.

Maps, directions, parking, and safe arrival

Use the exact campus address before driving. WakeMed has multiple Raleigh-area locations, and third-party map results can send users to the wrong campus if the service name is vague.

Raleigh Campus map

3000 New Bern Avenue, Raleigh, NC 27610

Open Google Maps directions

Cary Hospital map

1900 Kildaire Farm Road, Cary, NC 27518

Open Google Maps directions

North Hospital map

10000 Falls of Neuse Road, Raleigh, NC 27614

Open Google Maps directions

Healthplex map check

For Apex, Brier Creek, Garner, or Wendell, confirm the exact Healthplex address from the table above before driving.

Map shown for WakeMed Raleigh Campus. Use the table above for Cary Hospital, North Hospital, and Healthplex addresses.
Arrival checklist: Bring photo ID, insurance card, medication list, allergies, referral/order if needed, caregiver contact, payment method, and legal documents if you are making decisions for someone else.

Official source checklist used for this guide

This guide summarizes practical navigation details from official WakeMed pages and PDF documents so users can complete real tasks safely.

Official source What it verifies When to use it
WakeMed Raleigh Campus Raleigh Campus address, main phone, and major services. Use before visiting the flagship Raleigh hospital campus.
WakeMed Cary Hospital Cary Hospital address, phone, 24-hour status, and services. Use before visiting or scheduling care in Cary.
WakeMed North Hospital North Hospital address, phone, emergency care, imaging, lab, pharmacy, and women’s services. Use before visiting North Raleigh, Wake Forest, or Rolesville-area care.
WakeMed MyChart Portal features, secure messages, bills, prescription refills, notes, records, and proxy access. Use for non-urgent account, records, billing, appointment, and communication tasks.
Health Information Management Written request rules, MyChart record access, copy-service information, and record release process. Use when requesting medical records or sending authorization forms.
Medical Records Contact PDF HIM phone, in-person hours, mailing address, fax, email, and email-security warning. Use when sending sensitive records requests safely.
Billing and Insurance MyChart billing tools, payment plans, financial assistance, estimate options, and billing contact routes. Use before paying a bill or requesting account help.
Patient Billing Information PDF Estimate line, insurance responsibility, separate provider bills, surprise billing protections, payment methods, payment plans, and patient responsibility. Use when comparing hospital, physician, radiology, pathology, and anesthesia bills.
Financial Assistance Eligibility criteria, 240-day application note, income guideline reference, and assistance phone number. Use if you cannot afford your WakeMed bill or need payment support.
Campus Safety Campus Police/Public Safety role and 24/7 Emergency Communications number. Use for on-campus safety, security, escort, vehicle, or incident help.
Independent guide notice: USHospitalGuides.com is not WakeMed Health & Hospitals, not a medical provider, not an insurer, not a government agency, and not an emergency service. Use official WakeMed pages or phone numbers for final decisions, appointments, pricing, medical records, billing, and urgent instructions.

Important medical and billing disclaimer

This page helps users find contact details, addresses, official links, portals, records routes, billing contacts, and visitor information. It does not provide medical, legal, insurance, or financial advice.

For urgent or dangerous symptoms, call 911. Do not rely on this page, MyChart messages, contact forms, or email for emergency medical decisions.

WakeMed Health & Hospitals FAQs

These questions focus on WakeMed addresses, phone numbers, MyChart, emergency care, records, billing, visitors, and financial assistance.

1. What is the main phone number for WakeMed Health & Hospitals?
The main WakeMed operator number is 919-350-8000. Use it when you need routing to a hospital department, campus, patient unit, or service and do not know the direct number.
2. What is the address for WakeMed Raleigh Campus?
WakeMed Raleigh Campus is located at 3000 New Bern Avenue, Raleigh, NC 27610. This is the flagship WakeMed campus and also the system mailing address shown on WakeMed pages.
3. What is the address for WakeMed Cary Hospital?
WakeMed Cary Hospital is located at 1900 Kildaire Farm Road, Cary, NC 27518. The main phone number listed for the hospital is 919-350-8000.
4. What is the address for WakeMed North Hospital?
WakeMed North Hospital is located at 10000 Falls of Neuse Road, Raleigh, NC 27614. It serves North Raleigh and nearby communities such as Wake Forest and Rolesville.
5. How do I log in to WakeMed MyChart?
Use the official WakeMed MyChart login page. MyChart can help you send non-urgent messages, request refills, review notes, access records, update insurance, pay bills, and manage proxy access when eligible.
6. Can WakeMed MyChart be used for urgent medical needs?
No. WakeMed states that MyChart should not be used for urgent needs. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
7. How do I request WakeMed medical records?
Check WakeMed MyChart first for available records. For written requests, use the Health Information Management process. WakeMed lists the medical records phone as 919-350-8370, fax as 919-350-1720, and email as HIMROI@wakemed.org.
8. What number should I call for WakeMed billing questions?
Call WakeMed Patient Financial Services at 919-350-8359 or toll-free at 877-498-4490. Use this route for billing questions, payment plans, itemized bill requests, and financial assistance discussion.
9. How do I get a WakeMed cost estimate?
For scheduled non-emergency services, call WakeMed’s estimate line at 919-350-7808 or email estimates@wakemed.org. WakeMed states that estimates are not guarantees and actual charges may vary based on treatment ordered.
10. Who should I contact about a WakeMed care concern or grievance?
For care concerns, compliments, grievances, language-access concerns, or disability-service concerns, contact WakeMed Patient Relations at 919-350-8212 or email patientexperience@wakemed.org.