SF General Hospital address, phone, map, emergency room, MyChart, records, billing, pharmacy, parking, and visitor help
SF General Hospital is officially Zuckerberg San Francisco General Hospital and Trauma Center, located at 1001 Potrero Ave, San Francisco, CA 94110. The main information phone number is 628-206-8000.
This guide helps patients and visitors choose the right next step for emergency care, appointments, SF Health Network access, MyChart, medical records, billing assistance, financial help, outpatient pharmacy, interpreter services, campus maps, parking, and visitation rules.
Also known as ZSFG, SF General, or San Francisco General Hospital and Trauma Center.
San Francisco, CA 94110. Use this for the main hospital campus, emergency room, and campus map.
Use for general information, campus routing, visitor questions, and department connection.
Emergency Department at 1001 Potrero Ave. Listed as open 24/7.
ZSFG is part of the San Francisco Health Network operated by the San Francisco Department of Public Health.
Ask a doctor, nurse, or staff member to call an interpreter if language, vision, or hearing support is needed.
Start here: choose the right SF General action
Many search results only show a name and phone number. This table helps you decide whether to call 911, go to the emergency department, contact your clinic, use MyChart, or call billing.
| Your need | Best action | Prepare before calling or going |
|---|---|---|
| Medical emergency | Call 911 or go to the nearest emergency room. | Symptoms, time symptoms started, medications, allergies, medical history, and what happened. |
| SF General Emergency Department | Go to 1001 Potrero Ave, Building 25, 1st Floor. | Photo ID if available, insurance card if available, medication list, discharge papers, and emergency contact. |
| Non-emergency medical issue | If you are an SF Health Network patient, call your primary clinic first. | Clinic name, symptoms, preferred language, MyChart access, and callback phone number. |
| Become a patient or get insurance help | Use enrollment and insurance assistance or call the hospital main line for routing. | Proof of identity, address, household income, insurance status, and program questions. |
| Medical records | Use MyChart when possible or contact Medical Records. | Patient name, date of birth, dates of service, requested records, recipient, and authorization details. |
| Bill or payment issue | Call Patient Accounting Customer Service at 628-206-8448 or use MyChart messaging. | Account number, date of service, insurance information, bill copy, and financial assistance questions. |
| Visitor planning | Check the latest visitation guidelines before going. | Photo ID, patient location, visiting hours, mask needs, and whether the patient can receive visitors. |
SF General Hospital contact directory
Use the correct department number so you do not lose time being transferred between emergency care, records, billing, enrollment, or patient support.
| Department or need | Phone / contact | Use it for |
|---|---|---|
| Main hospital information | 628-206-8000 | General hospital information, operator routing, campus questions, and department connection. |
| Medical emergency | 911 | Life-threatening symptoms, unsafe transport, severe injury, stroke symptoms, chest pain, breathing difficulty, or immediate danger. |
| Emergency Department | Building 25 · 1st Floor 628-206-8000 |
Emergency and urgent medical needs at 1001 Potrero Ave. |
| Age-Friendly Emergency Department | Patient Navigation: 628-206-1125 Social Worker: 415-519-3277 |
Older adult emergency navigation and social support questions connected to ED care. |
| Billing Assistance | 628-206-8448 SFHNPatientFinancialServices@sfdph.org |
Hospital bills, account questions, payment plans, and patient financial services. |
| Financial Assistance | 628-206-3275 | Charity Care, Discount Payment Program, eligibility screening, application help, and payment-plan questions. |
| Medical Records | 628-206-4432 or 628-206-8622 | Copies of medical records, release-of-information questions, and record request routing. |
| Outpatient Pharmacy | 628-206-8107 | Outpatient prescriptions, discharge prescriptions, medication packaging, delivery, take-back, and pharmacy questions. |
| Outpatient Specialty Pharmacy | 628-206-6815 | Specialty medications, refill reminders, insurance support, patient assistance programs, and medication training. |
| Patient Experience | 628-206-5176 dph-patientexperience@sfdph.org |
Compliments, concerns, patient experience questions, healing notes, and support navigation. |
Google map, campus address, and entrance planning
ZSFG is a large numbered-building campus in San Francisco’s Mission District. Check the building number before leaving because emergency care, clinics, pharmacy, parking, and support offices may use different entrances.
Zuckerberg San Francisco General Hospital and Trauma Center
1001 Potrero Ave
San Francisco, CA 94110
Main: 628-206-8000
Emergency Department entrance
The official campus map identifies an Emergency Department entrance and Building 25 as the emergency care location. Follow on-campus emergency signage when arriving.
Main entrance
The campus map marks a main entrance, information points, public parking, patient drop-off, shuttle drop-off, and publicly accessible ADA restroom symbols.
Transit routes shown on map
The campus map references Muni routes including 9 San Bruno, 9R, 33 Ashbury, 48 Quintara, and 90 San Bruno Owl.
Smoke-free campus
The official campus map states that ZSFG is a smoke-free campus. Visitor guidelines also identify the campus as drug-free, smoke-free, and weapon-free.
Emergency care at Zuckerberg San Francisco General
ZSFG describes itself as the only Level 1 Trauma Center in San Francisco and Northern San Mateo counties and lists emergency care as open 24/7.
| Symptom or situation | Why it matters | What to do |
|---|---|---|
| Chest pain or stroke signs | Time-sensitive symptoms can need immediate emergency treatment. | Call 911. |
| Severe injury or trauma | ZSFG is a Level 1 trauma center serving San Francisco and Northern San Mateo counties. | Call 911 or go to the emergency department if safe. |
| Psychiatric crisis or immediate danger | Safety planning and urgent evaluation may be needed. | Use 911 or emergency services if there is immediate risk. |
| Poisoning or overdose | Treatment depends on the substance, amount, time, and patient condition. | Call 911 or seek emergency care immediately. Bring the container if safe. |
| Non-emergency medical issue | The emergency room may not be the right first stop for stable concerns. | If you are an SF Health Network patient, call your primary clinic first. |
Appointments, primary care, enrollment, and access
ZSFG is connected to the San Francisco Health Network. Appointment access may depend on whether you are already a patient, need a referral, need insurance assistance, or need emergency care.
Need help right now
- Use this route for urgent decision support.
- For medical emergencies, call 911.
- For non-emergency SF Health Network issues, call your primary clinic first.
New and looking for care
- Review options for joining or using the San Francisco Health Network.
- Prepare identity, address, insurance, and income information if enrollment help is needed.
- Ask where your first appointment should be scheduled.
SF Health Network member
Open SF Health Network member guidance
- Use MyChart or your clinic route for existing care.
- Call your primary clinic for medical issues that do not require emergency room care.
- Ask whether a specialty referral or advice nurse is needed.
Enrollment and insurance assistance
- Ask about Medi-Cal, Healthy San Francisco, and other assistance options.
- Gather proof of identity, residency, insurance status, and income.
- Ask whether your care can be connected to an SF Health Network clinic.
Hospital services and patient-care areas
ZSFG provides emergency and trauma care, primary care, specialty care, dentistry, acute care, behavioral health connections, pharmacy, diagnostic services, and patient support resources.
| Service area | What it helps with | Planning note |
|---|---|---|
| Emergency and Trauma Care | 24/7 emergency care, urgent care, trauma care, immediate medical needs, and age-friendly emergency support. | Call 911 for medical emergencies or unsafe transport. |
| Primary Care | General medical care, adult care, family health services, continuity care, preventive services, and SF Health Network clinic connection. | SF Health Network patients should call their primary clinic first for stable non-emergency issues. |
| Specialty Care | Specialist visits and condition-specific services through ZSFG and affiliated UCSF care teams. | Ask whether a referral, authorization, lab results, imaging, or prior records are needed. |
| Testing and Diagnostics | Diagnostic care, lab-related support, imaging-related coordination, and testing connected to care plans. | Confirm fasting rules, arrival location, and whether a provider order is required. |
| Outpatient Pharmacy | Outpatient prescriptions, discharge prescriptions, specialty prescription dispensing, medication packaging, free delivery, and safe medication/sharps take-back. | Call 628-206-8107 for outpatient pharmacy questions. |
| Outpatient Specialty Pharmacy | Complex medications, refill reminders, free delivery within San Francisco, injection training, follow-up calls, prior authorization, and patient assistance programs. | Call 628-206-6815 for specialty pharmacy questions. |
| Interpreter Services | Language support for patients who do not speak English, use English as a second language, have impaired vision, or have hearing loss. | Ask any doctor, nurse, or staff member to call an interpreter. Interpreters are available at no cost 24/7. |
| Patient Experience | Patient concerns, compliments, experience statements, emotional support routing, and patient/loved-one communication help. | Call 628-206-5176 or email dph-patientexperience@sfdph.org. |
| Spiritual Care and Refugee Services | Multi-faith spiritual support, emotional support, and care for newly arrived refugees and humanitarian immigrants. | Ask the care team or patient support staff for the correct program route. |
MyChart at SF General
ZSFG’s MyChart page describes the portal as a secure way to access parts of your health record through a web browser or phone app.
What MyChart can show
- Medications.
- Test results.
- Upcoming appointments.
- Medical bills.
- Price estimates.
- Health records available online or by phone app.
What MyChart can help you do
- Make eligible appointments.
- Complete pre-visit tasks from home.
- Share your medical record safely.
- Send messages when appropriate.
- Arrange follow-up depending on your care needs.
When not to use it
Do not use MyChart for medical emergencies, urgent worsening symptoms, immediate safety concerns, or time-sensitive arrival questions. Call 911 or the appropriate clinic/hospital number.
Practical portal tip
Before an appointment, check medication lists, pre-visit questionnaires, appointment location, bills, price estimates, and messages from the care team.
Medical records, MyChart sharing, and release help
If you get care through the San Francisco Health Network, you can request a copy of your medical records. MyChart may also help you access or share portions of your record.
| Record need | Best route | Prepare these details |
|---|---|---|
| Quick record access | Check MyChart for available results, medications, appointments, and record-sharing tools. | MyChart login, patient identity, date of service, provider name, and records needed. |
| Complete medical record copy | Call Medical Records at 628-206-4432 or 628-206-8622. | Patient name, date of birth, phone number, dates of service, requested information, and delivery preference. |
| Send records to another provider | Ask the receiving provider what they need and how they prefer to receive it. | Receiving clinic name, doctor name, phone, fax, email, address, and appointment date. |
| Billing or insurance records | Use billing customer service and request itemized details if needed. | Bill copy, account number, payer, date of service, explanation of benefits, and financial-assistance questions. |
| Legal or third-party release | Ask Medical Records for authorization and identity requirements. | Patient authorization, legal documentation if applicable, date range, and precise records requested. |
Billing assistance, shoppable services, and payment planning
ZSFG’s billing page says all patients must complete the hospital financial eligibility process so staff can verify coverage or determine eligibility for programs when a patient does not have insurance.
Patient Accounting Customer Service
Call 628-206-8448 or email SFHNPatientFinancialServices@sfdph.org for billing matters related to care at Zuckerberg San Francisco General.
MyChart billing messages
Patients may send billing-related messages through the MyChart patient portal when available.
Shoppable services
ZSFG posts information about costs of services and price transparency. Use official pages for final current estimates and machine-readable file information.
Payment plans
The official policy says payment plans may be requested through MyChart, email, or phone depending on the account and billing entity.
| Billing task | What to ask | Why it helps |
|---|---|---|
| Understand a bill | What date of service, department, insurance adjustment, and patient responsibility does this bill show? | Prevents confusion between hospital, clinic, emergency, and follow-up charges. |
| Insurance coverage | Has my insurance been billed, and do you need updated eligibility information? | Eligibility review can change what programs or balances apply. |
| Financial assistance | Should I apply for Charity Care, Discount Payment, Medi-Cal, Healthy San Francisco, or another program? | ZSFG provides assistance routes for patients who qualify. |
| Payment plan | Can I request or renegotiate a payment plan before the account is assigned to collections? | The policy lists payment-plan request and renegotiation routes. |
Financial assistance and enrollment help
ZSFG and the San Francisco Health Network provide assistance routes for patients who need help paying medical bills or enrolling in health coverage programs.
Outpatient pharmacy and specialty pharmacy
ZSFG lists outpatient and specialty pharmacy services for medication needs connected to care. Confirm hours, refill timing, and delivery options before relying on same-day pickup.
| Pharmacy service | Location / phone | Services listed |
|---|---|---|
| Outpatient Pharmacy | 1001 Potrero Ave, Building 5, 1st Floor, Outpatient Lobby 628-206-8107 |
Outpatient prescription dispensing, discharge prescription dispensing for ZSFG acute care and SNF patients, specialty prescription dispensing, COVID medication dispensing, shingles vaccination, free prescription delivery, interpreter services, specialized medication packaging, and medication/sharps take-back. |
| Outpatient Specialty Pharmacy | 1001 Potrero Ave, Building 5, 1st Floor 628-206-6815 |
Specialty medication support, refill reminders, free delivery within San Francisco including refrigerated medications, injection training, medication follow-up calls, prior authorization, insurance support, patient assistance enrollment, and coordination with ZSFG specialty clinics. |
Parking, public transit, shuttle, and campus navigation
Parking at ZSFG is limited, and the hospital is located in the Mission District with public transit access. Check the building number and transportation plan before leaving.
Public parking
The campus map identifies public parking and patient drop-off locations. ZSFG’s parking page also notes limited parking and some metered street parking.
Campus map
The campus map shows building numbers, the main entrance, emergency department entrance, public parking, patient drop-off, shuttle drop-off, information points, and transit routes.
Public transit
ZSFG says the campus is easy to get to by public transit. The campus map references 9 San Bruno, 9R, 33 Ashbury, 48 Quintara, and 90 San Bruno Owl.
Shuttle planning
Official transportation pages describe ZSFG shuttle options and UCSF shuttle connections. Confirm current schedule before depending on shuttle timing.
Visitor rules, security, masking, and patient support
ZSFG states that visitor requirements can change depending on community health needs, so check the current visitation page before visiting.
| Visit setting | Current guidance summarized | Planning note |
|---|---|---|
| General visitor rules | Do not visit while sick. ZSFG is drug-free, smoke-free, and weapon-free. Visitors may go through weapons detection and bag checks. | Bring photo ID and follow staff instructions. |
| Masking | Masking is strongly encouraged for patients and visitors, and requirements can change. | Bring a mask and follow unit-specific instructions. |
| Emergency Department | Emergency Department visitation is listed as all hours, generally 1–2 visitors at a time. | Patient condition and staff judgment may affect access. |
| General and ICU | Visiting hours are listed as all hours, limited to 4 visitors at a time. | Confirm with the nurse station because patient condition can change visitation. |
| Inpatient units | Inpatient visitation is listed as 10:00 AM – 8:00 PM, with number of visitors depending on room size, patient condition, and staff judgment. | Call before bringing multiple visitors. |
| Outpatient visits | Patients may have one person accompany them during appointments and should check with the clinic if more than one person is coming. | Confirm before visits requiring caregiver, mobility, language, or consent support. |
| Same-day surgeries and procedures | Adult patients: 1 visitor. Pediatrics: 2 visitors. No pets or service animals are allowed in that setting. | Ask the procedure team for the latest unit-specific rule. |
| Patient Experience | For patient support or concerns, call 628-206-5176 or email dph-patientexperience@sfdph.org. | Use this for experience concerns, compliments, and healing notes for patients. |
Official PDFs and documents worth checking
Official PDFs can contain details not shown clearly in normal search snippets. These documents help with campus navigation, financial assistance, and parking planning.
| Official document | Useful information found | When to use it |
|---|---|---|
| ZSFG Campus Map PDF | 1001 Potrero Ave address, main phone, campus security phone, smoke-free campus note, main entrance, emergency department entrance, public parking, patient drop-off, shuttle drop-off, information points, ADA restroom, and transit routes. | Open before driving, parking, choosing an entrance, or finding a numbered building. |
| Charity Care and Discount Payment Policy PDF | Financial assistance scope, eligibility concepts, application timing, phone number, MyChart route, mailing address, income verification, decision letters, appeal process, and payment-plan routes. | Open if you need help paying a bill or want to understand the financial assistance process. |
| 295 San Bruno Parking PDF | Parking operator contact, weekday access hours, email, text valet note, monthly permit fee note, processing time, shuttle details, and late pickup penalty warning. | Open only if you are checking that specific San Bruno lot or parking/shuttle arrangement. |
| Patient Concern Statement | Route for documenting a patient, family, friend, or guest concern and the resolution being requested. | Open when you need to submit a formal concern or feedback statement. |
What basic third-party listings often miss
Directory pages may show only a name, star rating, or address. A useful SF General guide must explain the actual patient actions and department routing.
| Common listing gap | Why it matters | What this guide adds |
|---|---|---|
| Only “SF General Hospital” name | Patients may not realize the official name is Zuckerberg San Francisco General Hospital and Trauma Center. | Official name, common name, address, phone, and public-hospital context. |
| Address but no building guidance | ZSFG is a large campus with numbered buildings and separate entrances. | Emergency Department in Building 25, 1st Floor, campus map PDF, and entrance planning. |
| No billing routing | Patients may need financial eligibility, billing assistance, payment plans, or charity care help. | Billing phone, email, financial assistance number, application timing, and payment-plan guidance. |
| No interpreter or visitor detail | Language support, security rules, visitor limits, and masking can affect arrival and communication. | Interpreter support, visitor table, patient experience phone, and security planning. |
| No pharmacy details | Discharge prescriptions, specialty medications, delivery, refills, and sharps disposal can be time-sensitive. | Outpatient pharmacy, specialty pharmacy, phone numbers, services, and medication checklist. |
Official source checklist for this guide
Use these official ZSFG and San Francisco sources for final hospital, emergency, records, billing, parking, pharmacy, and visitor decisions.
| Official source | What it verifies | When to open it |
|---|---|---|
| ZSFG Contact page | Main phone, medical emergency note, records phone numbers, billing and insurance routing, and primary clinic instruction for non-ER medical issues. | Open before calling a department or requesting records. |
| Emergency Care page | Emergency Department location, Building 25, 1st Floor, 24/7 hours, Level 1 Trauma Center statement, and age-friendly ED contacts. | Open before emergency arrival when safe, or after the patient is stable. |
| MyChart page | MyChart features including medications, results, appointments, bills, price estimates, record sharing, and online follow-up tools. | Open for portal and online record access. |
| Medical Records page | Record request guidance for San Francisco Health Network patients. | Open when requesting copies or sending records to another provider. |
| Billing Assistance page | Patient Accounting Customer Service phone, billing email, eligibility process, MyChart billing message route, and price transparency links. | Open for hospital bill questions and balance help. |
| Help Paying Your Bill page | Financial assistance, charity care and discount payment documents, and complaint program guidance. | Open if you cannot pay a bill or need program screening. |
| Outpatient Pharmacy page | Outpatient pharmacy location, phone, services, delivery, interpreter support, medication packaging, and take-back options. | Open for discharge prescriptions and outpatient medications. |
| Interpreter Services page | No-cost 24/7 interpreter availability for language, vision, and hearing support needs. | Open if communication support is needed. |
| Visitation Guidelines page | Visitor check-in, photo ID, masking, safety rules, ED visitation, inpatient visitation, outpatient companion rules, and patient support contacts. | Open before visiting a patient. |
| ZSFG Campus Map PDF | Building layout, main entrance, emergency entrance, public parking, patient drop-off, shuttle drop-off, campus security phone, and transit route references. | Open before navigating campus buildings. |
Important medical and emergency notice
This guide helps with contact, location, emergency department routing, records, billing, parking, pharmacy, and visitor preparation. It does not replace medical advice, diagnosis, triage, or treatment.
SF General Hospital FAQs
These questions focus on SF General’s official name, address, phone, emergency department, MyChart, records, billing, financial assistance, pharmacy, parking, and visitor rules.