Orlando Health Central Hospital: Contact & Patient Info

by
Ocoee, Florida · Patient Guide · Updated September 2026

Orlando Health Health Central Hospital contact, ER, map, services, visitor rules, records, billing, and patient help

Orlando Health — Health Central Hospital is an acute care hospital at 10000 W. Colonial Dr., Ocoee, FL 34761. The main hospital number is 407-296-1000, and the scheduling number listed by Orlando Health is 407-296-1190.

This guide is built for patients, families, and caregivers who need practical help beyond a basic listing: emergency routing, department phone numbers, map, parking planning, visitor rules, medical records, bill pay, pharmacy, imaging, surgery, rehabilitation, wound care, and patient portal steps.

Call Main: 407-296-1000 Scheduling: 407-296-1190 Official Hospital Page MyChart / Bill Pay
Emergency warning: If you or someone nearby has chest pain, severe trouble breathing, stroke symptoms, loss of consciousness, seizure, serious allergic reaction, severe bleeding, major trauma, or another life-threatening condition, call 911 immediately. Do not wait for online guidance.
Hospital address 10000 W. Colonial Dr.

Ocoee, FL 34761. Use this address for GPS, rideshare, patient forms, medical records, and appointment directions.

Main number 407-296-1000

Use for general hospital routing, department transfer help, visitor questions, and facility confirmation.

Scheduling 407-296-1190

Use for scheduling-related questions when directed by a physician order, service page, or care team.

Emergency department 407-296-1150

For life-threatening symptoms, call 911 first. Use the ER number only when appropriate for hospital routing.

Records support 321-841-5450

Official contact list says Health Information Services / Release of Information / Medical Records uses option 1.

Recognition High Performing

Listed by Orlando Health as high performing in seven 2025–26 adult procedure and condition areas.

Start here: choose the right route before calling or driving

Use this table to decide whether to call 911, use the emergency department, schedule an ordered service, request records, pay a bill, or contact a specific department.

Your need Best action Prepare before you start
Life-threatening emergency Call 911 or go to the nearest emergency room. Symptoms, age, medications, allergies, medical conditions, and when the issue started.
ER question or hospital routing Use the main number or ER number when not delaying emergency care. Patient name, condition, location, and whether ambulance care is needed.
Physician-ordered test Call Scheduling at 407-296-1190 or the service-specific number. Physician order, insurance card, authorization, diagnosis code if provided, and preferred dates.
Imaging or lab visit Confirm whether walk-in X-ray or scheduled radiology is appropriate. Script/order, insurance, photo ID, prior images, and authorization if required.
Visiting a patient Check current Orlando Health visitor rules before arrival. Patient full name, unit if known, visitor ID, overnight plan, and parking route.
Medical records copy Use Orlando Health medical records process or walk-in location. Signed authorization, photo ID, facility name, dates of service, delivery choice, and recipient information.
Bill question Call Account Inquiries at 407-296-1180 during listed business hours. Statement, account number, patient name, date of service, insurance EOB, and payment plan questions.

Health Central Hospital contact directory

Use the correct department number to avoid delays. Call 911 for emergencies that need immediate medical response.

Department or service Phone Use it for
Emergency 911 Life-threatening symptoms, major injury, severe breathing trouble, stroke signs, chest pain, seizure, or loss of consciousness.
Health Central Hospital Main Number 407-296-1000 General routing, department transfer help, visitor questions, and facility confirmation.
Health Central Hospital Emergency Department 407-296-1150 Emergency department routing when it does not delay urgent care. Call 911 for true emergencies.
Scheduling 407-296-1190 Scheduling tests, procedures, or hospital services when directed by a physician order or service page.
Ambulatory Services 407-296-1290 Ambulatory care routing and outpatient service questions.
Outpatient Center Lab 407-296-1134 Lab location, test preparation, order questions, and outpatient lab routing.
Radiology / Imaging Services 407-296-1162 Imaging department questions, authorization, exam preparation, and location help.
Breast Imaging Center 407-296-1170 Mammography, breast imaging questions, biopsy routing, and screening guidance.
ICU 407-296-1250 Intensive care unit routing for appropriate callers and patient-family communication.
Patient Relations 407-296-1817 Patient experience concerns, communication issues, and care feedback.
Medical Records / Release of Information 321-841-5450, option 1 Medical record release questions and record request support.
Account Inquiries 407-296-1180 Questions about a Health Central Hospital bill, Monday–Friday, 8:30 am – 4:30 pm.
Atrium Pharmacy 407-296-1912 Public pharmacy questions, prescriptions, and medication-related routing.
Surgery Center 407-253-2560 Outpatient surgery center questions, arrival instructions, and procedure routing.
Wound Care & Hyperbaric Medicine Center 407-253-2780 Wound care, hyperbaric medicine questions, referrals, and appointment routing.

Google map, directions, campus planning, and arrival checklist

Use the map for route planning to the Ocoee hospital campus. Confirm the right entrance, department, parking area, and check-in location before scheduled care.

Orlando Health — Health Central Hospital
10000 W. Colonial Dr.
Ocoee, FL 34761
Main: 407-296-1000

Use this embedded map for directions only. For emergency symptoms, call 911 or follow emergency department signage instead of searching for a routine entrance.

Before a scheduled test

Confirm if you should go to the main hospital, outpatient center, imaging center, surgery center, lab, or another campus service. Bring the physician order and insurance details.

Before surgery

Confirm fasting rules, arrival time, medication instructions, responsible driver requirements, and whether the procedure is in the hospital or adjacent surgery center.

Before visiting

Check current visitor rules, patient unit, visiting restrictions, overnight rules, minor visitor limits, and whether the patient is in a semi-private room.

Bring these items

Photo ID, insurance card, medication list, allergies, provider order, emergency contact, advance directive if relevant, and any instructions from your doctor.

Official online actions for Health Central Hospital

Use these official links for live actions. Each card explains what to do after the page opens.

Hospital overview

Open official hospital page

  1. Confirm address, main number, scheduling number, and facility alerts.
  2. Use official links for services, physicians, patient portal, and billing.
  3. Check the page again before time-sensitive visits.

Contact list

Open department phone list

  1. Find the specific department instead of calling the wrong desk.
  2. Use 911 first for serious emergency symptoms.
  3. Write down the department and extension before calling back.

Services

Open services page

  1. Review available service categories.
  2. Check if the service needs a physician order.
  3. Call scheduling or the department number for next steps.

Emergency care

Open emergency care page

  1. Review ER and fast-track guidance.
  2. Call 911 for severe symptoms.
  3. Tell triage immediately if symptoms worsen while waiting.

Medical records

Open records and resources

  1. Complete the required release and authorization process.
  2. Include a copy of photo ID.
  3. Allow listed processing time before planning follow-up.

Bill pay

Open secure bill pay page

  1. Use online bill pay or MyChart when available.
  2. Keep your statement and insurance explanation of benefits nearby.
  3. Call Account Inquiries for bill questions.

Emergency department, Fast Track, and triage guidance

Health Central’s emergency care page explains that triage order depends on condition severity, not arrival order. If symptoms worsen while waiting, notify the triage nurse immediately.

Call 911 now
Use 911 for severe chest pain, severe trouble breathing, stroke symptoms, loss of consciousness, major trauma, heavy bleeding, seizure, or severe allergic reaction.
Use the ER
The emergency department is for severe health issues such as chest pain, serious breathing problems, broken or dislocated bones, deep cuts or burns, seizures, trauma injuries, and serious allergic reactions.
Emergency Fast Track
The Health Central emergency page describes Emergency Fast Track as an after-hour alternative for non-life-threatening situations that may involve blood work, X-rays, stitches, bandages, or splints.
If waiting
Tell the triage nurse immediately if pain, breathing, weakness, confusion, bleeding, fever, or other symptoms worsen while waiting.
Do not delay care: ER wait estimates are never more important than symptoms. A triage nurse decides urgency based on medical condition.

Visitor rules, overnight visitor planning, and patient safety

Visitor rules can change by facility, unit, infection-control needs, room type, and clinical condition. Check official visitor information before arrival.

Visitor topic Listed guidance Practical note
Number of visitors Orlando Health visiting information lists two visitors at a time for Health Central Hospital. Coordinate family rotations before arriving to reduce lobby confusion.
Overnight visitor One adult visitor per patient may stay overnight unless the patient is in a semi-private room accommodation. Ask the unit before bringing overnight belongings.
Minor visitor One minor may accompany an adult as the second visitor unless the clinical team decides it is not appropriate. Do not bring children if the patient’s condition, treatment, or unit policy makes it unsafe.
Surgical areas Surgical adult patients in pre-op and stage 2 PACU areas are allowed one visitor. Additional visitors may need to wait in general or waiting areas.
General nursing areas Health Central resources list general nursing-area scheduled visiting hours as 9:00 am – 9:00 pm daily, with other times at Charge Nurse discretion. Confirm current rules because systemwide visitor pages may be updated more often than older facility resource pages.
Visitor checklist: Bring photo ID, phone charger, medication list if helping with care history, patient room or unit if known, quiet activities, and only essential valuables.

Services and specialties at Orlando Health — Health Central Hospital

The official services page lists a broad range of care for West Orange County. Confirm whether your visit requires a physician order, referral, preauthorization, or scheduling call.

Care area Services listed Patient planning note
Emergency care Emergency department, emergency triage, and Emergency Fast Track for selected non-life-threatening after-hour needs. Call 911 for severe symptoms; do not use online scheduling for emergencies.
Heart and vascular care Cardiac cath lab, interventional cardiology, heart failure care, vascular medicine, cardiovascular diagnostics, and cardiac rehabilitation. For chest pain, severe symptoms, or possible heart attack, call 911 instead of scheduling routine care.
Imaging and radiology CT, MRI, ultrasound, diagnostic imaging, X-ray, breast imaging, DEXA, diagnostic mammography, screening mammography, breast MRI, and biopsy support. Most scheduled imaging requires a physician order. Basic X-ray walk-ins may be allowed with script and authorization during weekday hours.
Surgical services Inpatient and outpatient surgery, minimally invasive laparoscopic techniques, robotics, Mako, and specialty surgical disciplines. Confirm whether your procedure is in the hospital surgery department or Health Central Surgery Center.
Orthopedics and spine Orthopedic surgery, pain management, physiatry, podiatry, joint replacement, sports medicine, imaging, and inpatient or outpatient rehab support. Bring prior imaging, medication list, therapy notes, mobility aids, and questions about post-discharge rehab.
Rehabilitation Physical therapy, occupational therapy, speech therapy, neurological rehab, vestibular balance rehab, lymphedema therapy, pelvic floor therapy, work hardening, and return-to-work programs. Ask whether insurance authorization, therapy order, functional testing, or home exercise plan is required.
Wound care Wound Care and Hyperbaric Medicine Center for advanced wound-healing needs. Bring wound history, diabetes status, vascular history, prior treatments, medication list, and dressing routine.
Outpatient infusion Non-chemotherapy infusions and injections such as antibiotics, iron, IV fluids, IVIG, therapeutic phlebotomy, and other ordered infusion therapies. Confirm provider order, medication authorization, arrival instructions, and infusion length before the appointment.

Imaging, lab, breast imaging, and outpatient testing

Imaging and lab visits often fail because patients arrive without an order, authorization, fasting instructions, or the correct check-in location.

Radiology scheduling

The Health Central radiology page lists 321-841-5274 for imaging appointment scheduling and states that a physician radiology order is required.

Outpatient radiology

Outpatient Radiology is listed at the Outpatient Center, 10000 W. Colonial Dr., 1st Floor, Ocoee, FL 34761.

Basic X-ray

The radiology page states walk-ins are welcome for basic X-ray exams during weekday hours with a script and authorization.

Breast imaging

Breast Imaging Center services include bone density/DEXA, breast MRI, diagnostic mammography, screening mammography, stereotactic biopsy, and ultrasound-guided biopsy.

Before imaging: Ask about fasting, contrast, metal implants, kidney labs, pregnancy status, medication restrictions, arrival time, and whether prior images should be brought.

Surgery center, surgical services, rehab, and discharge planning

Health Central has both hospital surgical services and a surgery center. Confirm the exact location before the procedure date.

Confirm location. Ask whether the procedure is inside Health Central Hospital, the second-floor surgery department, or the outpatient Surgery Center.
Follow pre-op instructions exactly. Confirm fasting, medication holds, blood thinners, diabetes medicines, arrival time, identification, and responsible adult driver requirements.
Ask about post-op care. Before discharge, ask about wound care, activity restrictions, medication schedule, follow-up appointment, warning signs, and who to call after hours.
Plan rehabilitation early. If therapy may be needed, ask whether inpatient rehab, outpatient rehab, home exercises, or a separate referral is expected.
Surgery services listed: Health Central surgical services include colon and rectal, general, bariatric, gynecology, neurosurgery, oral and maxillofacial, orthopedic, ENT, plastic surgery, podiatry, vascular, breast oncology and reconstruction, and urology.

Medical records, authorization form, electronic release, and walk-in help

Record requests need correct facility information, patient identification, signed authorization, service dates, and delivery instructions.

Record need Best route Important details
Electronic record release Complete the Request for Electronic Release and Authorization Forms and deliver, mail, or fax with picture ID. Health Central resources say to mail to Health Central Hospital Medical Records, 10000 West Colonial Drive, Ocoee, FL 34761, or fax to 407-253-1637.
Processing time Wait for secure instructions after email notification. Official resources say to allow 5–7 business days for processing.
Walk-in medical records Use Orlando Health walk-in medical records location for Health Central Hospital. Listed at 10000 Colonial Drive, Ocoee, FL 34761, Monday–Friday, 8:00 am – 4:30 pm. Call 321-841-4449 ahead because walk-in locations may close for lunch or holidays.
Record form details Use the Orlando Health patient request form. The form includes Health Central Hospital as a selectable hospital and lets patients request ER notes, discharge summaries, lab results, radiology reports, operative notes, therapy notes, and other records.
Delivery choices Choose portal, secure email, fax for medical facilities, mail, CD/DVD, or in-person pickup when available. Some paper or CD/DVD copies may involve fees permitted by Florida law.
Billing records Request billing records through Patient Accounting rather than Medical Records. Clinical records and billing records are handled by different departments.
Records checklist: Patient name, date of birth, phone, email, dates of service, facility name, requested record types, recipient name, delivery method, signature, date, and photo ID.

Patient portal, MyChart, online estimates, and appointment tools

Orlando Health links patients to online tools for patient portal access, billing, estimates, appointment requests, virtual visits, and prescription refill routing.

Patient portal

Use the Orlando Health patient portal or MyChart links from official Orlando Health pages for secure access to health information, messages, billing, and supported online tasks.

Online estimates

Use official online estimates for planned services, but understand that estimates can change because final care may involve added tests, procedures, medications, or physician charges.

Request appointment

Use official appointment links or Scheduling at 407-296-1190. For emergencies, call 911 instead of requesting an appointment.

Virtual visit

Use Orlando Health virtual visit resources for appropriate non-emergency care. Do not use virtual care for life-threatening symptoms.

Billing, insurance, payment options, estimates, and financial assistance

Hospital bills can include facility charges, physician charges, imaging, lab work, anesthesia, medications, emergency care, and separate professional bills.

Account Inquiries

For questions about a Health Central Hospital bill, call 407-296-1180 between 8:30 am and 4:30 pm, Monday through Friday.

Payment options

Health Central lists cash, debit, checks, Visa, Discover, MasterCard, and American Express as accepted payment methods.

Insurance

Many health insurances are accepted. Use official Orlando Health insurance resources and confirm network status with your plan before scheduled services.

Financial assistance

Orlando Health references Community Care Financial Assistance Program information for uninsured patients through Patient Financial Resources.

Ask before planned care: “Is this service in network? Will physicians bill separately? Is preauthorization required? Can I get a patient-specific estimate? What payment-plan or financial-assistance options exist?”

Atrium Pharmacy, gift shop, food, and patient support resources

Hospital visits often require practical support beyond treatment: prescriptions, food, gifts, case management, and visitor coordination.

Support item Contact or route Useful note
Atrium Pharmacy 407-296-1912 Open to the public according to the hospital contact list; call for prescription and pharmacy questions.
Gift Shop 407-296-1145 Health Central resources also link to an online gift shop for flowers and gifts.
Garden Grille Menu Line 407-296-1028 Useful for meal information before visiting or supporting a patient.
Garden Grille Catering 407-296-1025 Use for catering-related questions listed by the hospital contact directory.
Case Management 407-296-1480 Helpful for discharge planning, transitions, home needs, and care coordination questions when appropriate.

Quality signals, campus context, and why patients search this hospital

Quality recognitions do not replace medical advice, but they help users understand the facility context and why official hospital pages outrank thin directory listings.

West Orange County service

Orlando Health describes Health Central Hospital as serving West Orange County since 1952.

Staffing and physician access

The hospital page describes nearly 1,500 employees and over 500 doctors connected to the facility and surrounding services.

High-performing areas

Orlando Health lists 2025–26 high-performing recognition for COPD, diabetes, heart attack, heart arrhythmia, heart failure, kidney failure, and pneumonia.

Emergency recognition

Orlando Health states Health Central Hospital received the 2025 Emergency Nurses Association Lantern Award.

What ranking and map listings usually miss

Map pins and short directories may show the address and phone number, but they often fail to explain the exact patient action needed.

Common listing detail Why it is incomplete What this guide adds
Address and main phone Patients still need department-specific phone routing. ER, scheduling, lab, imaging, ICU, patient relations, records, pharmacy, surgery center, and billing contacts.
Emergency room label A label does not explain triage, Fast Track, or when 911 is safer. Emergency decision table, severe symptom warning, triage expectations, and call-911 guidance.
Services list Lists rarely explain orders, preauthorization, walk-ins, surgery location, or rehab planning. Service-by-service planning notes for imaging, lab, surgery, orthopedics, rehab, wound care, and infusion.
Visitor link Families need practical visitor, overnight, minor, and surgical-area expectations. Visitor table, caregiver checklist, and room/unit confirmation guidance.
Bill pay button Patients need account inquiry hours, accepted payment types, insurance questions, and financial help direction. Billing phone, payment methods, financial-assistance pointer, and estimate questions.

Official source checklist for this guide

Use official Orlando Health pages for final decisions because phone routing, visitor rules, services, insurance, records, and billing processes can change.

Official source What it verifies When to open it
Health Central Hospital official page Address, main number, scheduling number, facility overview, recognitions, ER link, doctors, portal, estimates, and billing links. Open before visiting, calling, or checking current facility alerts.
Contact list Department phone numbers for ER, main hospital, scheduling, pharmacy, lab, imaging, ICU, patient relations, surgery center, rehab, and wound care. Open when you need a specific department instead of the main operator.
Services page Bariatric surgery, colorectal care, emergency care, imaging, heart and vascular, joint replacement, lab, neuroscience, outpatient care, rehab, robotic surgery, stroke, surgery center, urology, wound care, and pharmacy. Open when deciding which service page or scheduling route applies.
Emergency care page Emergency department triage, ER conditions, Emergency Fast Track, and wait-time expectations. Open for ER education, not to delay emergency care.
Visitor information Visitor count, overnight adult visitor, minor visitor rule, surgical-area visitor rule, and general visitation rules. Open before visiting an admitted patient or surgical patient.
Facility resources Electronic record release steps, record processing time, gift shop, community relations, and medical staff services. Open when requesting records or using facility resources.
Medical records walk-in locations Health Central Hospital walk-in records address and Monday–Friday 8:00 am – 4:30 pm hours. Open before going in person for records.
Billing and bill pay Account Inquiries phone, bill question hours, payment methods, insurance links, pricing estimate links, and financial assistance pointer. Open when paying a bill, questioning a statement, or planning payment options.
Radiology and diagnostic imaging Breast imaging, radiology scheduling, outpatient radiology location, X-ray walk-in notes, CT, MRI, ultrasound, and imaging hours. Open before imaging appointments or walk-in X-ray planning.
Surgical services Inpatient and outpatient surgery, surgical disciplines, second-floor location, and Monday–Friday surgery department hours. Open before surgery planning or procedure-location confirmation.
Independent guide notice: USHospitalGuides.com is not Orlando Health, not Health Central Hospital, not a medical provider, not an emergency service, and not a government agency. Use official Orlando Health pages, 911, your physician, your insurer, or the hospital phone number for final medical, billing, records, visitor, and emergency decisions.

Orlando Health Health Central Hospital FAQs

These questions focus on address, phone, ER routing, map, visitor rules, records, services, imaging, billing, pharmacy, and patient resources.

1. What is the address for Orlando Health — Health Central Hospital?
Orlando Health — Health Central Hospital is located at 10000 W. Colonial Dr., Ocoee, FL 34761. Use this address for GPS, rideshare, patient forms, medical record requests, and appointment directions.
2. What is the main phone number for Health Central Hospital?
The main hospital number listed by Orlando Health is 407-296-1000. Use it for general hospital routing, department transfer help, visitor questions, and facility confirmation.
3. What is the scheduling phone number?
Orlando Health lists 407-296-1190 as the scheduling number for Health Central Hospital. Keep your physician order, insurance card, authorization details, and preferred dates ready.
4. What is the Health Central Hospital Emergency Department phone number?
The official contact list shows 407-296-1150 for the Health Central Hospital Emergency Department. For life-threatening symptoms, call 911 first.
5. What services are available at Health Central Hospital?
Official service pages list emergency care, bariatric surgery, colorectal care, digestive health, imaging, heart and vascular care, joint replacement, lab services, neurosciences, outpatient care, rehab, robotic surgery, stroke, surgical services, urology, wound care, and pharmacy.
6. What are the visitor rules at Health Central Hospital?
Orlando Health visiting information lists two visitors at a time, one adult overnight visitor unless the patient is in a semi-private room, and one minor accompanying an adult as the second visitor unless the clinical team determines it is not appropriate.
7. How do I request medical records from Health Central Hospital?
Complete the required release and authorization process, include a picture ID, and submit as directed by Orlando Health. Health Central resources list mailing to Health Central Hospital Medical Records, 10000 West Colonial Drive, Ocoee, FL 34761, or faxing to 407-253-1637 for electronic release requests.
8. Is there a walk-in medical records location at Health Central Hospital?
Yes. Orlando Health lists a Health Central Hospital medical records walk-in location at 10000 Colonial Drive, Ocoee, FL 34761, Monday through Friday, 8:00 am – 4:30 pm. Call 321-841-4449 ahead because locations may close for lunch or holidays.
9. How do I ask questions about a Health Central Hospital bill?
For bill questions, Orlando Health lists Account Inquiries at 407-296-1180, Monday through Friday from 8:30 am to 4:30 pm. Keep your statement, account number, date of service, and insurance explanation of benefits nearby.
10. Does Health Central Hospital have an Atrium Pharmacy?
Yes. The official contact list shows Atrium Pharmacy as open to the public and lists the phone number as 407-296-1912. Call for current pharmacy hours, prescription questions, and refill routing.