Mountain View Veterinary Hospital contact, map, hours, appointments, urgent care, services, forms, and payment help
Mountain View Veterinary Hospital is a veterinary hospital at 4620 Whitman Ln SE, Lacey, WA 98513. The clinic lists 360-438-9623 as its main phone number and info@mountainviewvet.com as its contact email.
This guide focuses on the Lacey, Washington clinic at mountainviewvet.com. Because several veterinary hospitals use a similar name in other states, confirm the address before driving, sending records, booking online, or paying a bill.
Lacey, WA 98513. Use this address for GPS, rideshare, records, online forms, pharmacy setup, and bill matching.
Use for appointments, urgent triage, records, pharmacy questions, payment questions, and service availability.
Use for non-emergency questions, documents, form follow-up, and appointment support.
Saturday 8:00 am – 1:00 pm. Sunday closed. Confirm holiday changes before time-sensitive visits.
The official site focuses on care for dogs and cats, including wellness, dental care, surgery, urgent care, and pharmacy support.
The clinic states it has held AAHA accreditation since early 1994 and serves Lacey, Olympia, Tumwater, Yelm, and Thurston County.
Start here: choose the right next step
Use this decision table before calling, booking online, using PetDesk, requesting records, or going to emergency care.
| Pet owner need | Best action | What to prepare |
|---|---|---|
| Routine wellness or vaccine visit | Use online booking or the PetDesk app when the visit is routine. | Pet name, age, species, vaccine history, preferred date, and prior clinic details. |
| Sick pet or urgent concern | Call 360-438-9623 instead of only booking online. | Symptoms, start time, appetite, bathroom changes, breathing status, pain level, and any photos or videos. |
| After-hours emergency | Call an emergency veterinary hospital and go when directed. | Medication names, allergies, medical history, toxin label or sample, and safe transport. |
| Prescription refill or food order | Use the online pharmacy or call the clinic if approval or medication history is unclear. | Drug or food name, dose, remaining supply, pet weight, and shipping or pickup preference. |
| New client or updated account | Use online forms and send records before the appointment when possible. | Owner contact details, pet history, vaccine record, medications, allergies, and prior veterinarian. |
| Payment or large treatment plan | Ask for an estimate and review payment options before authorizing care. | Card, check or cash, CareCredit or Scratchpay information, pet insurance details, and budget questions. |
Mountain View Veterinary Hospital contact information and hours
These are the core details for the Lacey, WA clinic. Confirm holiday hours and urgent-care availability before leaving home.
| Contact item | Current detail | Use it for |
|---|---|---|
| Clinic name | Mountain View Veterinary Hospital | Appointments, records, insurance forms, pharmacy setup, bill pay, and GPS search. |
| Address | 4620 Whitman Ln SE, Lacey, WA 98513 | Driving directions, rideshare, medical-record transfers, and account matching. |
| Phone | 360-438-9623 | Appointments, urgent triage, payment questions, service availability, and pharmacy help. |
| info@mountainviewvet.com | Non-emergency contact, records coordination, form follow-up, and document questions. | |
| Online document upload | Available through the contact form | The official contact form allows supporting photos or documents for an inquiry. |
| Day | Listed hours | Pet owner note |
|---|---|---|
| Monday | 8:00 am – 7:00 pm | Call early for urgent-care slot availability. |
| Tuesday | 8:00 am – 7:00 pm | Good day for routine wellness, vaccines, and dental planning. |
| Wednesday | 8:00 am – 7:00 pm | Use for routine follow-up and refill planning. |
| Thursday | 8:00 am – 7:00 pm | Confirm timing if diagnostics, surgery consultation, or urgent care may be needed. |
| Friday | 8:00 am – 7:00 pm | Request refills early before the shorter Saturday schedule. |
| Saturday | 8:00 am – 1:00 pm | Short day; call first if your pet is sick or needs same-day help. |
| Sunday | Closed | Use an emergency veterinary hospital for urgent problems. |
Google map, directions, and safe arrival checklist
Use the embedded map for route planning. Call first if your pet may be contagious, painful, reactive, or unable to walk safely.
Mountain View Veterinary Hospital
4620 Whitman Ln SE
Lacey, WA 98513
Main: 360-438-9623
Dogs
Use a secure leash and keep your dog close in the parking area and lobby. Mention coughing, vomiting, diarrhea, bite risk, severe pain, or anxiety before entering.
Cats
Use a latched carrier. Do not carry a cat loose in your arms because noise, dogs, and parking-lot movement can trigger escape behavior.
Documents
Bring vaccine history, prior records, medication names, diet details, insurance information, and photos or videos that show the problem.
Sick pet arrival
If your pet may have a contagious illness, call from the car and follow staff instructions before bringing the pet inside.
Official online actions for Mountain View Veterinary Hospital
Use official links for live tasks. Each card explains what to do after the page opens.
Book an appointment
- Use online booking for wellness and routine visits.
- Choose date, time, provider, and service when available.
- Call the clinic if the ideal time is not online or if the pet is sick.
Contact the clinic
- Use the form for non-emergency messages.
- Add photos or documents when they support the inquiry.
- Call instead for urgent symptoms or same-day care.
PetDesk app
- Download the app from the official app page.
- Use it for appointment reminders.
- Book appointments from the app when supported.
Online pharmacy
- Order approved medications, preventives, or pet-care products.
- Allow time for veterinarian approval when a prescription is required.
- Call the clinic if dose, product, or pet weight has changed.
Online forms
- Choose the form that matches your situation.
- Complete dog, cat, owner update, owner sheet, or pet sitter release forms as needed.
- Ask staff whether records should also be emailed or uploaded.
Payment options
- Review payment-at-service expectations.
- Check CareCredit, Scratchpay, insurance, and assistance resources.
- Ask for an estimate before surgery, dental care, or urgent treatment.
How to schedule an appointment
Mountain View Veterinary Hospital supports online appointment booking for wellness and routine visits. Sick or urgent pets should be handled by phone triage.
Urgent care policy and after-hours emergency routing
The official services page says the clinic reserves specific daily slots for urgent care cases, but availability must be confirmed by calling reception.
Veterinary services available at Mountain View Veterinary Hospital
The official service pages focus on dogs and cats and list preventive, diagnostic, dental, surgical, laser, and urgent-care support.
| Care area | Services listed | Pet owner note |
|---|---|---|
| Wellness exams | Preventive exams, record review, diagnostic planning, parasite prevention, age-based care, and lifestyle-based recommendations. | Bring vaccine records, medication list, diet details, travel plans, boarding needs, and prior health issues. |
| Vaccinations | Routine vaccine planning based on age, lifestyle, exposure, travel, and health status. | Ask which vaccines are required for boarding, grooming, daycare, travel, or local exposure risk. |
| Dental care | Dental evaluation, cleaning, full-mouth X-ray recommendation during dental procedures, and treatment planning. | Ask for an estimate separating exam, bloodwork, anesthesia, X-rays, cleaning, extractions, and medication. |
| Surgery | General surgery, spay/neuter, mass removal, foreign object removal, wound repair, and laceration repair. | Ask about fasting, anesthesia monitoring, discharge timing, e-collar, pain medication, and recheck schedule. |
| Long-acting injectables | Long-acting medications when prescribed by the veterinarian and when the pet is current on an annual exam. | Ask if your pet qualifies for technician-administered injection appointments. |
| Laser therapy | Laser therapy support for selected pain, inflammation, or healing cases when recommended by the care team. | Ask how many sessions are expected and what improvement signs to track at home. |
| Urgent care | Daily urgent-care slots are reserved, subject to availability. | Call reception first; do not rely on online booking for urgent symptoms. |
Veterinarian team and doctor selection
The official doctors page lists several veterinarians. Schedules, case assignments, and availability can change, so confirm the best fit when booking.
| Veterinarian | Role or detail listed | Useful booking note |
|---|---|---|
| Dr. Rhonda Snyder, DVM | Hospital Director; founded Mountain View Veterinary Hospital in 1993. | Ask about ongoing care plans, complex history, or doctor-specific availability. |
| Dr. Karen Hook, DVM | Joined Mountain View Veterinary Hospital in 2001. | The official bio notes interest in internal medicine and soft tissue surgery. |
| Dr. Diane Desselle, DVM | With Mountain View since July 2003. | Useful to mention anxious pets, long-term care history, or ongoing management needs. |
| Dr. Peggy Vogt, DVM | Member of the hospital team since May 2017. | Ask whether this doctor is available for complex case review or routine appointments. |
| Dr. Aerin Truskey, DVM | Washington State University veterinary graduate, joined Mountain View after graduation. | The official bio notes interest in surgery and evidence-based medicine. |
| Dr. Angela Lorenzo, DVM | Louisiana State University veterinary graduate; studied veterinary acupuncture through Chi University. | Ask whether acupuncture or specific treatment support is appropriate for your pet. |
| Dr. Natalia Sachs, DVM | UC Davis veterinary graduate; joined to focus on small animal medicine. | Confirm appointment availability and whether your pet’s case needs urgent triage first. |
Online forms and document preparation
The official forms page lists web forms rather than a major downloadable PDF packet. Complete the right form before your visit when staff request it.
| Form or document | Best use | Helpful details to prepare |
|---|---|---|
| Dog Lifestyle Form | Individualizing a dog’s appointment, vaccine plan, parasite prevention, and care recommendations. | Lifestyle, boarding, daycare, grooming, travel, exposure risk, diet, medications, and behavior notes. |
| Cat Lifestyle Form | Helping the clinic understand indoor/outdoor status, stress level, diet, and preventive-care needs. | Carrier behavior, litter changes, appetite, medications, weight changes, and vaccine history. |
| Owner’s Info Update Form | Updating owner contact, phone, email, address, and account information. | Current contact details and preferred communication route. |
| Owner’s Sheet | Providing owner and pet account information for clinic records. | Pet name, age, breed, medical history, prior veterinarian, and vaccination records. |
| Pet Sitter Release Form | Authorizing a sitter or caretaker to act when the owner is away. | Sitter name, phone, care limits, payment instructions, and emergency permissions. |
PetDesk app, online pharmacy, refills, and product support
Use the app and pharmacy for routine convenience, but call the clinic when symptoms are urgent or medication details are unclear.
PetDesk app
- Book appointments from the app when available.
- Receive appointment reminders on your phone.
- Keep routine visit planning in one place.
Online pharmacy
The contact page references a trusted third-party, LegitScript-certified Vetsource partner for pet care products and treatment support.
Refill approval
Some prescriptions require a current exam, lab monitoring, updated weight, or veterinarian approval before refill or shipment.
When to call instead
Call if the pet has new symptoms, side effects, vomiting after medication, missed doses, changed weight, or a different pharmacy request.
Medical records, vaccine proof, and transfer planning
Good records prevent delays for surgery, dental care, urgent care, boarding, daycare, grooming, travel, and insurance claims.
| Record need | Best route | What to include |
|---|---|---|
| New client transfer | Ask the previous clinic to send records before the first appointment. | Vaccines, exam notes, labs, imaging, surgery history, allergies, medications, and chronic conditions. |
| Specialist or emergency referral | Ask Mountain View to send records directly to the receiving hospital when needed. | Receiving clinic name, phone, email, fax, appointment date, and reason for referral. |
| Vaccine certificate | Call or use available account/app tools if staff directs you there. | Pet name, owner name, vaccine needed, date needed, and the facility requesting proof. |
| Insurance claim | Request an itemized invoice and medical notes after the visit. | Diagnosis, procedure names, medication names, lab charges, doctor notes, and payment receipt. |
Payment options, estimates, CareCredit, Scratchpay, and insurance
Veterinary costs vary by exam, diagnostics, medication, sedation, dental work, surgery, hospitalization, and emergency referral needs.
Payment at service
The official payment page states payment is expected at time of service and lists check, cash, Visa, Mastercard, Discover, and CareCredit.
CareCredit
CareCredit can be used for veterinary care such as accident and injury care, surgery, hospitalization, medication, diagnostics, dental work, and other eligible services.
Scratchpay
The clinic’s payment page references Scratchpay as an option for simple payment plans for large veterinary bills.
Pet insurance
Pet insurance is usually reimbursement-based. Pay the clinic, then submit the itemized invoice and medical notes to your insurer.
Same-name warning: confirm the Lacey clinic before you act
Several veterinary hospitals in North America use the name “Mountain View Veterinary Hospital” or a close variation. This page focuses on the Lacey, WA clinic.
| Before you act | Why it matters | Correct Lacey detail |
|---|---|---|
| Address | Same-name clinics may appear in Oregon, Washington, Wyoming, Idaho, New Jersey, California, and Canada. | 4620 Whitman Ln SE, Lacey, WA 98513. |
| Phone | Calling the wrong clinic can delay urgent care, records, prescriptions, or payment help. | 360-438-9623. |
| Website | Online booking, pharmacy, forms, and payment links are clinic-specific. | Use mountainviewvet.com links for the Lacey clinic. |
| Emergency partner | Emergency referral partners are location-specific. | Puget Sound Veterinary Specialty & Emergency is listed as the emergency partner. |
Official source checklist for this guide
Use the official pages below for final decisions because hours, services, doctors, online tools, payment options, and emergency routing can change.
| Official page | What it helps verify | When to open it |
|---|---|---|
| Main clinic page | Address, phone, hours, new client message, AAHA accreditation, service categories, PetDesk, and appointment routing. | Open when confirming the exact Lacey clinic. |
| Contact page | Phone, email, address, hours, contact form, document upload, and Vetsource partner note. | Open for non-emergency messages or document-supported inquiries. |
| Appointment page | Online appointment booking for routine care and call-first advice when online times do not fit. | Open for wellness, vaccines, dental planning, and non-urgent visits. |
| Emergency page | Emergency partner, poison-control numbers, toxic exposure steps, wound advice, and vomiting warning. | Open when symptoms may need urgent or after-hours care. |
| Services page | Wellness, vaccines, long-acting injectables, dental care, laser therapy, surgery, spay/neuter, mass removal, foreign object removal, wound repair, and urgent-care policy. | Open when deciding whether the clinic offers the care your pet needs. |
| Doctors page | Veterinarian names, roles, bios, and doctor background. | Open before requesting a specific veterinarian. |
| Online forms page | Dog lifestyle, cat lifestyle, owner update, owner sheet, and pet sitter release forms. | Open before a new visit, account update, or pet sitter authorization. |
| Payment options page | Payment-at-service policy, accepted payment methods, CareCredit, Scratchpay, insurance, and assistance resources. | Open before surgery, dental care, urgent care, or large treatment plans. |
Mountain View Veterinary Hospital FAQs
These questions focus on the Lacey, WA clinic’s address, phone, hours, map, appointments, emergency routing, services, PetDesk, forms, payment, and records.