Monument Health Rapid City Hospital: Contact & Patient Info

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Rapid City, South Dakota · Patient Navigation Guide · Updated September 2026

Monument Health Rapid City Hospital address, phone, ER, map, visitor hours, MyChart, records, and billing help

Monument Health Rapid City Hospital is located at 353 Fairmont Boulevard, Rapid City, SD 57701. The main hospital phone number is 605-755-1000, and the hospital is listed as open 24 hours every day.

This guide helps patients, families, drivers, and visitors quickly find emergency routes, parking, guest services, patient check-in, MyChart, medical records, billing, financial assistance, specialty services, and discharge-planning steps without depending on thin map listings.

Call Main: 605-755-1000 Guest Services: 605-755-9330 Official Hospital Page Open MyChart
Medical emergency? Call 911 or go to the nearest emergency department. Do not use this guide, MyChart messaging, email, visitor desks, or online forms for chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, overdose, major injury, sudden weakness, severe allergic reaction, or any life-threatening concern.
Official hospital name Monument Health Rapid City Hospital

Use this exact name for directions, insurance directories, medical-record requests, billing calls, provider searches, and patient condition calls.

Address 353 Fairmont Boulevard

Rapid City, SD 57701. Use this for GPS, rideshare, mail, patient flowers, discharge paperwork, and official forms.

Main phone 605-755-1000

Use for hospital operator routing, general information, patient condition routing where permitted, and department connections.

Hospital access Open 24 hours

The official location page lists the hospital as open 24 hours Monday through Sunday.

Visiting hours 7:30 AM – 7:30 PM

Hospital visiting hours are listed daily, including weekends and holidays. Unit exceptions may apply.

Parking Free parking

Free patient and visitor parking is available. Valet is listed at the Rapid City Hospital 5th Street Entrance on weekdays.

Start here: choose the right route before calling, driving, or logging in

Most map listings only show name, address, and star rating. This table gives the practical route for the real patient task.

What you need Best next step Have this ready
Medical emergency Call 911 or go to the nearest emergency department. Symptoms, medication list, allergies, ID, insurance card, and emergency contact.
Main hospital routing Call 605-755-1000. Patient legal name, birth date, department, provider name, or room number if known.
Visitor help Call Guest Services at 605-755-9330 or the Rapid City main lobby desk at 605-755-7999. Patient name spelling, unit or room if known, visitor relationship, and arrival time.
Patient condition update Call the main number and ask for a hospital coordinator. Correct full spelling of the patient’s name. Privacy rules may limit information.
Scheduled appointment or test Use MyChart if eligible, call Monument Health, or follow your provider’s scheduling instructions. Insurance card, photo ID, physician order, appointment date, medication list, and allergies.
Medical records Use MyChart or email the release-of-information route listed by Monument Health. Dates of service, record type, photo ID, patient authorization, and destination provider details.
Billing or payment plan Use online bill pay, MyChart, or call Patient Financial Services at 605-755-2455. Statement number, date of service, insurance details, account balance, and financial-assistance documents if needed.

Monument Health Rapid City Hospital phone directory

Use the most specific phone route available. For emergency symptoms, call 911 rather than a hospital administrative number.

Need Phone or route Use it for
Main hospital 605-755-1000 Main operator, department routing, general information, patient condition routing, and provider/location help.
General Guest Services 605-755-9330 Visitor support, campus orientation, wayfinding help, and general guest-service questions.
Rapid City main lobby Guest Services 605-755-7999 Main entrance help, check-in direction, visitor routing, and on-campus assistance.
Rapid City Emergency Department lobby Guest Services 605-755-6300 ED lobby visitor support and non-clinical guest-service questions.
Patient Relations 605-755-4704 Care concerns, compliments, complaints, or help escalating a patient-experience issue.
Security 605-755-8215 Safety concerns, after-valet key retrieval, and security assistance. For emergencies, call 911.
MyChart help 605-755-9890 Portal login, account reactivation, sign-up help, address update, and MyChart support.
MyChart help email MyChartHelp@monument.health Non-urgent MyChart support when phone support is not required.
Medical records email RHHIMReleaseofinfo@monument.health Record-release questions and official release-of-information contact route.
Patient Financial Services 605-755-2455 Billing questions, payment by phone, detailed bill requests, refunds, payment plans, and financial assistance.
Speak with a nurse 605-755-1350 Care-route guidance for non-life-threatening symptoms when you are not sure whether to use same-day care, urgent care, OrthoExpress, or the ER.

Hospital hours, visitor hours, guest services, valet, and support windows

The hospital is listed as open 24 hours, but visitor access, valet, billing, and support desks have separate hours.

Area Listed schedule Planning note
Hospital Open 24 hours daily Main hospital access and emergency access may use different entrances depending on time and reason for visit.
Hospital visiting hours 7:30 AM – 7:30 PM daily Emergency Department, Women’s and Children’s, and Hospice House may have flexible 24/7 visitation based on care-team direction.
Main lobby Guest Services 7:00 AM – 8:00 PM Use for wayfinding, visitor support, and on-campus help.
Valet at Rapid City Hospital Monday–Friday, 5:00 AM – 5:00 PM Complimentary valet is listed at the main entrance off 5th Street. After 5:00 PM, contact Security for keys.
Patient Relations Monday–Friday, 8:00 AM – 5:00 PM Use for feedback, concerns, or compliments about care.
Patient Financial Services Weekdays, 8:00 AM – 4:30 PM Use for billing questions, payment plans, refunds, detailed bills, and financial assistance.

Google map, parking, valet, entrances, and ED route planning

Use the Fairmont Boulevard address for the hospital, then follow campus signs for the correct entrance, parking garage, department, or emergency drop-off route.

Monument Health Rapid City Hospital
353 Fairmont Boulevard
Rapid City, SD 57701
Main: 605-755-1000

Use this embedded map for route planning only. For emergency symptoms, call 911 or use the nearest emergency department.

Free parking

Monument Health lists free parking for patients and visitors. Follow campus signs and avoid reserved or designated restricted parking areas.

Valet access

Complimentary valet service is listed at Rapid City Hospital’s main entrance off 5th Street, Monday through Friday from 5:00 AM to 5:00 PM.

ED route from 3rd Street

The campus ED-route PDF says to turn from Fairmont Boulevard onto 3rd Street, follow signage, turn before the parking garage, and proceed to Emergency Entrance 2 under the canopy.

ED route from 5th Street

The ED-route PDF says to turn in by the large Monument Health sign from 5th Street, veer left before the garage, turn right at the light pole, and proceed to the ED drop-off under the canopy.

Before leaving home: Ask, “Should I go to the Fairmont Entrance, Fifth Street Entrance, Emergency Entrance, West Parking Garage, East Parking Garage, or a nearby clinic building?”

Official Monument Health online actions

Use official Monument Health pages for live actions. Avoid third-party login pages or outdated directory copies for sensitive health, billing, and records tasks.

Official hospital listing

Open Monument Health Rapid City Hospital

  1. Confirm address, phone, 24-hour access, specialties, and provider directory links.
  2. Use the listed directions link before driving.
  3. Call the main hospital number for unit-specific routing.

Make an appointment

Open appointment options

  1. Call 605-755-1000, use MyChart if eligible, or search by specialty.
  2. Use urgent care or same-day options for non-life-threatening needs.
  3. Call 911 for emergencies.

Visitor guide

Open visitor and guest services

  1. Check visiting hours, kiosk check-in, visitor limits, valet, wheelchairs, Wi-Fi, and parking.
  2. Use guest-service phone numbers for campus help.
  3. Confirm special unit rules before visiting.

MyChart

Open Monument Health MyChart

  1. Use MyChart for eligible appointments, results, messages, refills, records, and billing.
  2. Call 605-755-9890 for MyChart help.
  3. Do not use MyChart for urgent or emergency symptoms.

Medical records

Open medical records information

  1. Check MyChart first for available records.
  2. Use the Health, Document and Record Center, Your Medical Records workflow.
  3. Email RHHIMReleaseofinfo@monument.health if directed for record-release support.

Pay a bill

Open bill pay

  1. Pay through MyChart or Pay as Guest.
  2. Call 605-755-2455 for billing questions or payment by phone.
  3. Ask about financial assistance or payment plans if needed.

Patient support services

Open patient rights and support

  1. Review rights, responsibilities, interpreter help, privacy, safety tips, and complaint options.
  2. Contact Patient Relations for care concerns.
  3. Ask for interpreter services or accessibility support through any care-team member.

Urgent care guide

Open urgent care guidance

  1. Use urgent care for non-life-threatening illness or minor injury.
  2. Use MyChart for same-day appointment options if eligible.
  3. Use 911 or the ER for serious or life-threatening symptoms.

Emergency care at Monument Health Rapid City Hospital

The hospital is open 24 hours, but emergency decisions should be based on symptoms, safety, and clinician direction, not on online wait-time guesses.

Call 911
Use 911 for chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, overdose, major trauma, sudden weakness, fainting, severe allergic reaction, seizure, or symptoms that could be life-threatening.
Drive to ED
If transport is safe or a clinician directs you to the ED, use the hospital campus signs for Emergency Entrance 2 and patient drop-off.
ED visitor guidance
Monument Health’s visitor guide says patients in the Emergency Department are permitted one support person at the discretion of the care team.
Bring if possible
Bring photo ID, insurance card, medications, allergies, recent discharge paperwork, advance directive if relevant, and emergency contact information.
Do not delay: This guide cannot provide medical triage, predict ER wait time, or replace emergency care. If symptoms may be serious, call 911.

Urgent care, same-day appointment, OrthoExpress, or emergency room?

Choosing the right care level can save time and reduce unnecessary cost. When in doubt about serious symptoms, choose emergency care.

Care option Use it for Do not use it for
Emergency Department Chest pain, stroke signs, major injury, severe breathing trouble, severe allergic reaction, uncontrolled bleeding, severe abdominal pain, overdose, sudden confusion, or life-threatening symptoms. Routine refills, simple forms, non-urgent test-result questions, or routine appointment scheduling.
Urgent Care Non-life-threatening illness or minor injury such as fever, respiratory illness, infections, allergic reactions, stomach illness, minor burns, wounds that may need stitches, or X-rays for minor injuries. Severe symptoms, stroke signs, major trauma, or symptoms that could worsen quickly.
Same-Day Appointment Existing patient needs for common illness, minor concerns, cold and flu symptoms, nausea, migraines, or non-emergency skin issues. New severe symptoms or emergencies requiring immediate evaluation.
OrthoExpress Walk-in orthopedic needs such as sprains, strains, joint swelling, sports injuries, and minor fractures. Open fractures, major trauma, head injury, chest symptoms, or severe bleeding.
Speak with a nurse Non-life-threatening route questions when you are not sure whether same-day care, urgent care, OrthoExpress, or ER is appropriate. Any situation where waiting for a call could risk the patient’s safety.

Major services and specialty areas listed for Rapid City Hospital

The official hospital directory lists many specialty areas. Confirm the exact building, entrance, provider, and scheduling route before arriving.

Care area What the official listing shows Practical patient note
Emergency Medicine Emergency medicine is listed among Rapid City Hospital specialties. Use 911 for emergency symptoms. Use ED campus routes and bring medication/allergy details if possible.
Cancer Care Cancer care is listed, and the campus includes Cancer Care Institute visitor/valet references. Confirm whether your visit is at the hospital, Cancer Care Institute, lab, infusion area, imaging, or provider office.
Heart and Vascular Care Heart and vascular care is listed as a specialty, and the campus map references the Heart and Vascular Institute. Ask which entrance is closest and whether testing, clinic visit, procedure, or admission is planned.
Critical Care and Pulmonology Critical care and pulmonology are listed in the hospital specialty directory. For ICU or restricted unit visits, call first and confirm visitor rules and patient status permissions.
Medical Imaging and Laboratory Medical imaging, lab services, and Lab On-Demand are listed in Monument Health resources. Confirm whether fasting, orders, insurance authorization, or a specific location is required.
Surgery and Anesthesiology General surgery and anesthesiology are listed in the specialty directory. Ask about arrival time, fasting, medication holds, ride-home requirement, pre-op testing, and post-op instructions.
Children’s and Neonatology Children’s, pediatric and adolescent medicine, and neonatology are listed. Women’s and Children’s Services may use passcode and security procedures for Labor and Delivery, Mother Baby, NICU, and Pediatrics.
Wound and Ostomy Care Wound and ostomy care is listed among specialties. Bring wound history, dressing list, photos if instructed, surgical notes, diabetes status, and insurance authorization if needed.
Therapy and Physical Therapy Therapy services and physical therapy are listed. Ask whether you need a referral, therapy order, mobility equipment, clothing guidance, or post-discharge therapy plan.
Pharmacy Pharmacy is listed among hospital specialties. Confirm discharge-medication pickup, refills, insurance coverage, and side-effect instructions before leaving.

How to schedule care or find the right department

Not every service is scheduled through the same route. MyChart works for many existing-patient tasks, while procedures, imaging, specialty care, and hospital admissions may need a different route.

Start with the official appointment page. Use the Monument Health appointment page, call 605-755-1000, or use MyChart if you are an existing patient and the appointment type is available online.
Choose the right care level. Use emergency care for serious symptoms, urgent care for non-life-threatening illness or minor injury, same-day appointments for eligible existing-patient needs, and OrthoExpress for many walk-in orthopedic concerns.
Ask where to go. Before arriving, ask whether the service is at the hospital, Emergency Department, Heart and Vascular Institute, Cancer Care Institute, a clinic, an imaging area, or another Monument Health location.
Bring core documents. Bring photo ID, insurance card, medication list, allergy list, physician orders, pre-admission paperwork, and any recent test results or discharge instructions.
Do not use appointment routes for emergencies. If symptoms could be life-threatening, call 911 or go to the nearest emergency department.
Scheduling script: “I need help scheduling care at or near Monument Health Rapid City Hospital. My concern is __, I have an order from __, my insurance is __, and I need to know the correct building, entrance, arrival time, and whether fasting or authorization is required.”

Admissions, check-in, childbirth arrival, and discharge planning

Hospital stays go better when the patient knows what to bring, what to leave home, and what questions to ask before discharge.

Bring these items

Bring a current medication list with dosages and reasons, living will or durable power of attorney for health care if available, physician orders, pre-admission paperwork, slippers, toiletries, sleepwear, glasses, dentures, hearing aids, and other daily equipment.

Leave valuables at home

Monument Health advises patients not to keep large sums of money, jewelry, watches, laptops, tablets, and unnecessary electronics in the hospital room.

Active labor arrival

If in active labor, the admissions page says to use the Emergency Department entrance and request a wheelchair, with the car parked elsewhere once checked in.

Women’s and Children’s security

Visitors to Labor and Delivery, Mother Baby, NICU, and Pediatric departments may need a four-digit passcode for access near the West Entrance elevators.

Confirm the correct arrival point. Scheduled surgeries, imaging, maternity visits, emergency visits, and outpatient appointments may use different entrances or desks.
Ask who manages discharge. Before leaving, ask whether your next step is primary care, a specialist, home health, therapy, pharmacy, wound care, lab follow-up, imaging follow-up, or case management.
Write down your call-back plan. Ask who to call after discharge if pain worsens, fever starts, medication side effects happen, a wound changes, or you do not understand instructions.

Visitor guide, check-in kiosk, Wi-Fi, wheelchairs, security, and guest services

Visitor rules help protect patient rest, privacy, infection control, and unit security. Always confirm unit-specific rules before arriving.

Visitor check-in

Visitors should check in at the visitor check-in kiosk in the main lobby. Have the correct patient name spelling and visitor information ready.

Visitor count

Monument Health’s visitor guidance says it is preferred to have no more than two visitors at one time in inpatient, clinic, and emergency department areas, with care-team discretion and room limitations.

Do not visit when sick

Avoid visiting if you have fever, cough, sore throat, runny nose, congestion, muscle aches, fatigue, or diarrhea. Use hand hygiene before entering and after leaving a room.

Overnight stays

Overnight stays are determined by the care team based on patient need and the situation. Semi-private rooms may require approval from the roommate or support person.

Wheelchairs

Wheelchairs are available at the Main Entrance and Emergency Entrance. If you cannot locate one, ask any caregiver for assistance.

Wi-Fi

Use the wireless network MHGuestNet on a laptop, tablet, or smartphone during your hospital visit.

Privacy reminder: Staff may not be able to share patient details without permission. If you need a condition update, have the patient’s full correct name and understand that only limited information may be available.

Monument Health MyChart: appointments, results, messages, refills, records, and billing

MyChart is the main digital route for many patient tasks. It is not safe for emergency symptoms or time-sensitive crisis communication.

MyChart task What you can do Important limit
Appointments Existing patients can create or manage eligible appointments online. Procedures, hospital admissions, specialty testing, or imaging may require a separate scheduling route.
Test results View eligible test results and health information when released to the portal. Some results may require clinician review or may not represent the complete medical record.
Messages Message your care team for eligible non-urgent questions. Some medical-advice messages may be billed when they require clinical assessment, medication adjustment, new issue review, or form completion.
Prescription refills Request eligible prescription refills through your care team. Refills may require an appointment, lab monitoring, or provider approval.
Medical records Use Health, Document and Record Center, Your Medical Records, then complete the electronic release workflow. Formal or complete records may require the medical-record request process.
Billing Pay bills online, view account information, or send certain customer-service billing messages. You may still receive separate bills depending on insurance and provider type.
MyChart help: Call 605-755-9890 or email MyChartHelp@monument.health for account support. Do not use MyChart for urgent medical issues.

How to request medical records from Monument Health Rapid City Hospital

Use MyChart first for quick access. Use formal record release when you need complete records, records sent to another provider, or official copies.

Check MyChart first. Log in, choose Health, open Document and Record Center, choose Your Medical Records, and complete the electronic release workflow.
Email the release-of-information route when needed. Monument Health’s contact page lists RHHIMReleaseofinfo@monument.health for medical-record requests.
Be specific about what you need. List date range, hospital location, test type, visit type, provider, and whether you need notes, discharge summary, labs, imaging reports, or records sent to another office.
Plan for possible fees. Monument Health states that a standard fee schedule applies to produce records or health information, including allowed fees under federal, state, or local law.
Record need Ask for Why it helps
Primary care follow-up Discharge summary, medication list, lab results, imaging reports, and follow-up instructions. Helps your regular doctor continue care after a hospital stay.
Specialist appointment Visit notes, operative reports, pathology, imaging reports, actual images if needed, and medication history. Specialists often need source documents, not only patient summaries.
Insurance claim Itemized bill, diagnosis information, dates of service, discharge summary, and medical necessity documents if required. Insurance may request documentation before paying or reimbursing claims.
Personal archive Specific date range and department instead of every record in your chart. A focused request is easier to review and less likely to be delayed by unnecessary volume.

Billing, online payment, mailed payment, refunds, payment plans, and financial assistance

Hospital bills can involve insurance processing, deductibles, facility charges, physician charges, and separate outside-provider bills.

Pay online

Monument Health directs patients to pay securely through MyChart and also provides a Pay as Guest option for patients who do not want to log in or create an account.

Pay by phone

Patient Financial Services is listed at 605-755-2455 on weekdays from 8:00 AM to 4:30 PM for check or credit-card payment by phone.

Pay by mail

Do not mail cash. Use the address on your statement or Monument Health Patient Financial Services, PO Box 3450, Rapid City, SD 57709-3450.

Paperless billing

Monument Health states that paperless billing was turned on by default for existing MyChart accounts as of February 12, 2025, and new MyChart users are automatically enrolled.

Payment plans

If you cannot pay your balance in full, Monument Health says Extended Payment Plans may be available through Patient Financial Services.

Financial assistance

For financial assistance information, call 605-755-2455 weekdays from 8:00 AM to 4:30 PM.

Billing call script: “I have a Monument Health Rapid City Hospital bill. My statement number is __, date of service is __, insurance is __, and I need help with charges, payment plan, financial assistance, refund, or an itemized bill.”

Insurance, Medicaid, separate bills, and network-check checklist

Accepted insurance can change, and separate professional bills may still apply. Always verify directly with your health plan before scheduled non-emergency care.

Question to verify Who to ask Why it matters
Is the hospital in network? Your insurance plan and Monument Health billing or scheduling team. Facility network status affects your deductible, copay, coinsurance, and total out-of-pocket cost.
Are all providers in network? Your insurance plan and provider office. You may receive separate bills from emergency medicine physicians, anesthesiologists, radiologists, pathologists, or other providers.
Is prior authorization required? Your insurer before scheduled imaging, surgery, therapy, specialty care, or inpatient services. Missing authorization can increase patient responsibility or delay scheduled care.
Does Medicaid apply? Patient Financial Services and your Medicaid plan. Monument Health billing information lists participation in South Dakota, Minnesota, Montana, Nebraska, and Wyoming Medicaid programs, with plan limits possible.
Can I get an estimate? Scheduling, billing, price-estimate tools, or your insurance plan. Estimates are not guarantees, but they help you understand expected charges before non-emergency care.

Patient support, rights, interpreter help, safety, and concerns

Monument Health’s patient-support materials explain patient rights, patient responsibilities, interpreter support, complaint routes, and safety steps.

Patient Relations

For concerns, complaints, or compliments about care, call Patient Relations at 605-755-4704. You can also ask for a department director, nurse manager, or hospital administrator.

Interpreter help

Monument Health says interpreter services and help for hearing-impaired or non-English-speaking patients can be requested through any care-team member.

Patient identification

Patients should expect caregivers to confirm name and birthdate often. This reduces wrong-patient errors and supports safer care.

Medication safety

Bring a complete medication list, including prescriptions, over-the-counter medicines, supplements, herbal products, vitamins, teas, shakes, and weight-loss or weight-gain products.

Condition reports

For patient condition updates, call the main hospital number and ask for a hospital coordinator. You must have the patient’s full correct name, and privacy rules may limit information.

External complaint routes

Monument Health materials list the South Dakota Department of Health and The Joint Commission as patient-safety or complaint contacts for certain concerns.

Official PDF details that add practical value

PDFs can include details that map listings and short hospital pages miss. These are useful for ED routes, discharge planning, room orientation, and caregiver questions.

PDF or document Useful details How patients can use it
Routes to the Emergency Department PDF Shows 3rd Street and 5th Street routes to the Emergency Department, patient/visitor parking, West Parking Garage, East Parking Garage, Fifth Street Entrance, and Emergency Entrance. Open before driving to the ED if the patient can be transported safely and you need campus navigation help.
Rapid City Hospital Welcome Book and Discharge Information Includes hospital address and phone, discharge planning, medication questions, safety-at-home planning, follow-up notes, room guide, scrub color guide, spiritual care locations, and care-management reminders. Use before discharge to write down medicines, follow-up appointments, home-care needs, warning signs, and who to call after leaving.
MyChart Proxy Request PDF Supports proxy-access requests for family members, guardians, or caregivers who need permitted MyChart access. Use when a caregiver needs authorized access to a patient’s portal according to Monument Health rules.
Discharge checklist: Before leaving, ask for medication changes, warning signs, follow-up dates, test-result timing, wound-care instructions, activity limits, diet instructions, equipment needs, home-care referrals, and the correct call-back number.

Official source checklist for this guide

This guide summarizes official hospital, visitor, records, billing, appointment, admission, urgent-care, and PDF details so users do not need to search multiple pages for basic patient navigation.

Official resource What it helps verify When to open it
Official hospital directory listing Address, phone, open 24-hour status, MyChart link, specialties, doctors and providers, and hospital overview. Open first for the official hospital listing and directions link.
Visitor guide and guest services Visiting hours, visitor kiosk, support-person notes, Guest Services phones, Patient Relations, parking, valet, security, wheelchairs, and Wi-Fi. Open before visiting or helping a patient on campus.
Make an appointment Appointment options, MyChart scheduling, urgent care, same-day appointments, specialty search, and Lab On-Demand route. Open when scheduling non-emergency care.
Admissions What to bring, what not to bring, maternity parking, active-labor check-in, planned induction, planned C-section, and Women’s and Children’s access notes. Open before a planned hospital stay, delivery, or admission.
Medical records MyChart record workflow, release process, and health information fee schedule note. Open when requesting formal records or records sent to another provider.
Pay a bill Online bill pay, Pay as Guest, mail address, phone payments, payment methods, paperless billing, refunds, detailed bills, insurance, Medicaid, financial assistance, and payment plans. Open when paying, disputing, understanding, or requesting help with a bill.
Patient support services Patient rights, responsibilities, interpreter services, patient condition reports, complaint contacts, safety tips, and volunteer help. Open for patient-rights, safety, language, or care-concern questions.
Urgent care guide When to use urgent care, same-day appointments, OrthoExpress, nurse guidance, and emergency-room warnings. Open when symptoms are not life-threatening but need prompt guidance.
Independent guide notice: USHospitalGuides.com is not Monument Health, not Monument Health Rapid City Hospital, not an emergency service, and not a government agency. Use official Monument Health pages or phone numbers for final decisions about care, records, billing, pricing, insurance, appointments, and medical instructions.

Important medical and emergency notice

This guide helps with address, phone numbers, parking, visitor information, MyChart, records, billing, and patient navigation. It does not provide medical advice, diagnosis, treatment, or triage.

Do not delay urgent care. If symptoms may be serious, call 911 or go to the nearest emergency department. Online guides, appointment forms, and patient portals are not safe for emergency decision-making.

Monument Health Rapid City Hospital FAQs

These questions focus on address, phone number, hours, ER routing, visitor rules, parking, MyChart, records, billing, and appointments.

1. What is the address of Monument Health Rapid City Hospital?
Monument Health Rapid City Hospital is located at 353 Fairmont Boulevard, Rapid City, SD 57701. Use this address for GPS, rideshare, patient mail, medical records, billing paperwork, and hospital forms.
2. What is the main phone number for Monument Health Rapid City Hospital?
The main hospital phone number is 605-755-1000. Use it for the hospital operator, department routing, general information, patient condition routing where allowed, and provider or location help.
3. Is Monument Health Rapid City Hospital open 24 hours?
Yes. The official hospital directory lists Monument Health Rapid City Hospital as open 24 hours every day. Specific services, clinics, valet, billing, and support desks may have separate schedules.
4. What are the visiting hours at Monument Health Rapid City Hospital?
Hospital visiting hours are listed as 7:30 AM to 7:30 PM daily, including weekends and holidays. Emergency Department, Women’s and Children’s, Hospice House, Behavioral Health, and other special areas may have different or individualized rules.
5. What should I do for a medical emergency?
Call 911 or go to the nearest emergency department for serious symptoms such as chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, overdose, major injury, sudden weakness, or severe allergic reaction. Do not use MyChart or email for emergency symptoms.
6. Is parking free at Monument Health Rapid City Hospital?
Yes. Monument Health lists free parking for patients and visitors. Follow campus signs, avoid reserved areas, and lock your vehicle. Complimentary valet is listed at the Rapid City Hospital main entrance off 5th Street on weekdays from 5:00 AM to 5:00 PM.
7. What is the Guest Services phone number?
General Guest Services is listed at 605-755-9330. The Rapid City Hospital Main Entrance Lobby Guest Services number is 605-755-7999, and the Emergency Department Lobby Guest Services number is 605-755-6300.
8. How do I access Monument Health MyChart?
Use the official Monument Health MyChart login page. MyChart can help with eligible appointments, test results, care-team messages, prescription refills, medical records, and billing tasks. For MyChart help, call 605-755-9890 or email MyChartHelp@monument.health.
9. How do I request medical records?
Check MyChart first. Monument Health says patients can go to Health, Document and Record Center, Your Medical Records, and complete the electronic release workflow. Monument Health also lists RHHIMReleaseofinfo@monument.health for medical-record requests.
10. How do I get billing help or financial assistance?
Use Monument Health online bill pay, Pay as Guest, or call Patient Financial Services at 605-755-2455 weekdays from 8:00 AM to 4:30 PM. The same number is listed for financial assistance information, detailed bills, payment arrangements, and refund questions.