M Health Fairview Ridges Hospital: Contact & Patient Info

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Burnsville, Minnesota · Hospital Patient Guide · Updated September 2026

M Health Fairview Ridges Hospital address, phone, emergency care, MyChart, records, billing, services, and visitor help

M Health Fairview Ridges Hospital is a 150-bed hospital at 201 E. Nicollet Blvd., Burnsville, MN 55337, serving the Minnesota River Valley and south Twin Cities communities.

This guide helps patients, families, and caregivers quickly find the right contact route, emergency entrance, MyChart tools, medical records steps, billing help, specialty services, lab access, visitor amenities, parking directions, and arrival checklist.

Call Hospital: 952-892-2000 1-855-FAIRVIEW Open MyChart
Emergency warning: If you or someone nearby has chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, major injury, overdose, loss of consciousness, suicidal danger, or another life-threatening emergency, call 911 immediately. Do not wait for a website, portal message, or routine phone reply.
Official name M Health Fairview Ridges Hospital

Hospital campus serving Burnsville and south metro communities.

Address 201 E. Nicollet Blvd.

Burnsville, MN 55337.

Hospital phone 952-892-2000

Use for hospital routing, department help, and main location questions.

General Fairview line 1-855-324-7843

Also shown as 1-855-FAIRVIEW for system-wide help and scheduling routes.

Emergency department 24/7

Emergency care is available for adults, children, and teens.

Patient portal MyChart

Use MyChart or the M Health Fairview app for digital care management.

Start here: choose the right M Health Fairview Ridges action

Use this routing table before calling, driving to the emergency department, logging into MyChart, requesting records, or preparing for a scheduled visit.

Your need Best first step Prepare before you act
Life-threatening emergency Call 911 or go to the emergency department. Bring ID, medication list, allergies, insurance card, and emergency contact only if safe to gather.
Hospital location or department question Call 952-892-2000 or 1-855-FAIRVIEW. Patient name, date of birth, department, appointment date, provider name, and reason for calling.
Find a specialist or provider Use the official M Health Fairview provider search. Specialty, insurance plan, referral requirement, symptoms, location preference, and prior test results.
Scheduled appointment or procedure Complete eCheck-in when available and confirm arrival location. Photo ID, insurance card, medication list, allergies, orders, referral, and pre-visit instructions.
MyChart access Log in to MyChart or use the M Health Fairview app. Username, password, activation code if available, and two-step verification method.
Medical records Use MyChart Sharing Hub or Fairview Release of Information. Dates of service, recipient, reason for request, signed authorization, and photo ID when required.
Billing question Call billing customer service at 612-672-6724. Statement, account number, guarantor name, insurance explanation of benefits, and payment question.

M Health Fairview Ridges Hospital contact information

Use the hospital number for campus routing and the Fairview general line for system-wide appointment, scheduling, and service help.

Contact item Current detail Best use
Hospital name M Health Fairview Ridges Hospital Use this full name for records, referrals, insurance forms, campus directions, and billing questions.
Address 201 E. Nicollet Blvd., Burnsville, MN 55337 Use for GPS, rideshare, parking, records forms, and emergency department navigation.
Hospital phone 952-892-2000 Main campus routing, hospital services, department transfer, and location-specific questions.
General inquiry line 1-855-324-7843 System-wide M Health Fairview help, appointment routing, service lookup, and care navigation.
Billing customer service 612-672-6724 Bill questions, itemized bill requests, payment routing, self-pay questions, and financial counseling direction.
Language assistance 612-273-3780 Interpreter and language-access questions for patients and families.
Medical records 952-924-5165 Release of Information help for M Health Fairview hospitals and clinics.
Records email releaseofinformation@fairview.org Send completed release forms only when the official records instructions support email submission.
Privacy note: Staff may not share protected health information verbally unless identity and authorization rules are met. Have the patient’s legal name, date of birth, visit date, and relationship to the patient ready.

Emergency department access at M Health Fairview Ridges Hospital

The Ridges emergency department is open 24 hours a day, seven days a week, and treats immediate or critical health concerns for adults, children, and teens.

Life-threatening symptoms
Call 911 for severe chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, overdose, loss of consciousness, suicidal danger, or a rapidly worsening emergency.
Emergency entrance
The emergency department is on the southwest side of the building and can be accessed using the Fairview Drive entrance.
Emergency parking
Emergency department parking is accessed from Fairview Drive adjacent to the emergency department entrance.
Pediatric emergency care
The emergency team is experienced with children and teens, and a portion of the emergency department is dedicated to pediatric patients.
Urgent care decision
If you are unsure whether symptoms require urgent care or emergency care, call 1-855-FAIRVIEW and ask to be directed to the M Health Fairview Nurse Triage Line.
Do not delay emergency care: Stroke symptoms, severe chest pressure, blue lips, major injury, sudden confusion, seizure, severe allergic reaction, heavy bleeding, or suicidal danger should be handled through 911 or emergency department care.

Hospital services and specialty care areas

Ridges Hospital provides hospital-based services plus nearby specialty-center access. Confirm the exact department, appointment location, and insurance rules before scheduled care.

Care area What is listed Patient planning note
Emergency care 24/7 emergency care for immediate and critical health concerns, including pediatric emergency care. Call 911 for life-threatening symptoms. Bring medication and allergy details if safe.
Surgery and pre-operative assessment Surgery, pre-operative assessment, surgery center access, and minimally invasive gynecological surgery capabilities. Confirm fasting, medication holds, arrival entrance, ride-home requirements, and post-op instructions.
Orthopedics and spine care Orthopedic services, sports medicine access nearby, and an orthopedic spine unit. Bring prior imaging, injury timeline, therapy notes, brace details, and medication list.
Children’s and pediatric care Pediatric emergency care, pediatric inpatient unit, pediatric hospitalists, and Child and Family Life Services. Bring guardian information, medication dose list, school or daycare forms, and pediatrician notes.
Birthplace and newborn care Birthplace services and neonatal intensive care support, including Level III care for newborns. Confirm labor entrance, visitor rules, birth plan documents, insurance authorization, and pediatric follow-up plan.
Heart, cancer, and specialty center access Heart center, cardiac rehabilitation, oncology, cancer care program, breast center, and diagnostic imaging services. Ask whether the visit is at the hospital, Specialty Care Center, or Clinics and Specialty Center – Burnsville.
Therapy and rehabilitation Physical therapy, occupational therapy, speech and language pathology, pulmonary rehabilitation, respiratory therapy, and cardiac rehabilitation. Ask whether a referral, therapy order, insurance authorization, or pre-visit evaluation is needed.
Lab and diagnostic support Hospital lab access, Express Lab Testing, imaging services, and diagnostic support. Bring provider orders and ask whether fasting, appointment scheduling, or specimen instructions apply.
Amenities and support Chapel, coffee shop, vending, free parking, security escort, drive-thru pharmacy access, gift shop, eCards, interpreter services, and spiritual health support. Visitor and amenity availability can change; call before traveling for non-medical services.

Appointments, pre-registration, eCheck-in, and virtual care

Appointment routes vary by emergency care, clinic care, specialty care, lab testing, surgery, therapy, imaging, and follow-up visits.

Decide whether this is emergency or scheduled care. Use emergency care for serious symptoms. For routine or specialty needs, use MyChart, the M Health Fairview app, provider search, or 1-855-FAIRVIEW.
Confirm the exact location. Some care may be at the hospital, the Specialty Care Center, the Clinics and Specialty Center – Burnsville, the lab, imaging, surgery center, or a nearby clinic.
Pre-register when required. Pre-registration gathers personal and insurance information before your appointment or hospital visit so check-in and billing can be smoother.
Use eCheck-in when available. eCheck-in may let you update personal information, insurance, allergies, medications, health issues, questionnaires, consents, and copay before arrival.
Ask about virtual-care options. Phone, video, and eVisit options may be available through MyChart or the app. If virtual care determines that you need in-person care, staff can help schedule follow-up.
Scheduling script: “I need care at or near Ridges Hospital in Burnsville. My issue is __. I have insurance __. Do I need emergency care, urgent care, a specialty appointment, a referral, lab orders, imaging, or pre-registration?”

Doctors, specialties, and provider search

Ridges Hospital is a hospital campus, so the most accurate doctor list is the live M Health Fairview provider directory rather than a short static article list.

Use provider search

Open M Health Fairview provider search and filter by specialty, condition, provider name, or location near Burnsville.

Specialties listed at Ridges

The location page lists cardiac rehabilitation, Child Family Life Services, imaging, occupational therapy, physical therapy, pulmonary rehabilitation, respiratory therapy, speech and language pathology, and surgery.

Nearby specialty center

The Burnsville Clinics and Specialty Center lists heart care, pain management, sports medicine, sleep medicine, and physical therapy, with free campus parking.

Before choosing a provider

Ask whether the provider accepts new patients, sees your diagnosis, practices at Ridges, requires a referral, and is in your insurance network.

MyChart and M Health Fairview app help

MyChart and the M Health Fairview app help patients manage care digitally. They are useful for routine tasks, but not for emergencies.

MyChart uses

  • View test results.
  • Schedule or review appointments.
  • View your care team.
  • Generate cost estimates.
  • Request refills when available.
  • Pay bills and view account details.

M Health Fairview app

The app includes MyChart features, test results, care team access, bill payment, order tracking, referral tracking, and personalized notifications.

MyChart Bedside

For admitted patients, including some emergency department stays, MyChart Bedside can show upcoming tests, procedures, results, food ordering, and care-team information.

MyChart support

For MyChart setup help, the official technical assistance number is 1-855-513-5513. Two-step verification may be required for secure access.

Portal safety rule: Do not use MyChart or app messages for urgent symptoms. Call your care team by phone, go to emergency care, or call 911 for life-threatening symptoms.

Medical records, MyChart Sharing Hub, and birth certificate contacts

M Health Fairview patients have the right to view and request copies of their medical records. The fastest route often depends on whether you need online viewing, a formal copy, or a provider transfer.

Records need Best route Important detail
View records online Use MyChart. You do not need the authorization form just to read your records online.
Formal record copy Use the Sharing Hub page in MyChart. Use this for yourself or for a healthcare provider outside the M Health Fairview system.
Records without MyChart Complete the Authorization for Release of Protected Health Information form. The official form instructions explain how to submit and what information is required.
Release of Information help Call 952-924-5165. Phone help is listed Monday through Friday from 8:00 am to 4:30 pm.
Email records request Use releaseofinformation@fairview.org when official instructions allow. Do not send incomplete forms or sensitive details through ordinary email unless directed.
Transfer inside M Health Fairview Ask your care provider what is needed. Records already in the shared electronic medical record may be available across M Health Fairview areas.
Birth certificate from Ridges Contact Dakota County at 651-437-3191. The hospital record page directs birth certificate needs to the county health department where the infant was born.
Records checklist: Include legal name, date of birth, dates of service, records needed, delivery method, receiving provider, phone, fax, email, signature, and ID if required.

Billing, payments, estimates, facility fees, and financial help

Hospital billing can include more than one bill. A hospital outpatient department may generate a facility bill plus professional bills from doctors or care-team members.

Pay online

Online MyChart bill payment is available. The M Health Fairview app can also support bill payment and account management.

Pay by phone

You can pay by phone using a debit or credit card. If unsure who to call, use customer service at 612-672-6724.

Pay by mail

Mail payments with the statement and account number to M Health Fairview, PO Box 199, Minneapolis, MN 55440-0199.

Itemized bill

Patients or guarantors can request an itemized bill. Ask billing to separate facility charges, professional charges, lab charges, and outside partner bills.

Billing topic What to do Why it matters
Hospital outpatient bill Ask whether your visit generated a facility bill and a professional bill. Hospital-based outpatient departments may bill differently than freestanding clinics.
Insurance estimate Use MyChart cost estimates and call your insurer. Your final cost depends on deductible, copay, coinsurance, network status, and plan rules.
Self-pay question Review self-pay and out-of-pocket resources or call billing customer service. Self-pay patients may need estimate, discount, payment plan, or assistance information.
Financial assistance Call 612-672-6724 or toll-free 1-888-702-4073. M Health Fairview states financial assistance help is available and treatment is not denied because a person cannot pay.
Payment plan Log in to MyChart to review payment plan options when available. Payment plans can help organize a balance instead of missing due dates.
Billing clarity question: “Is this a hospital facility charge, a professional provider charge, a lab/radiology charge, or an outside partner bill, and can I receive an itemized statement?”

Visitor information, amenities, gift shop, Wi-Fi, and patient comfort

Visitor rules can differ by location, unit, illness season, infection-control status, and patient condition. Confirm current rules before traveling.

Visitor topic What Ridges Hospital lists Practical note
Patient comfort Free Wi-Fi, gift shop, room service, and multiple patient/visitor amenities. Ask unit staff about current room-service timing, visitor access, and patient-specific restrictions.
Interpreter services Interpreter services are listed under patient and visitor support. Call language assistance at 612-273-3780 for language-access help.
Spiritual health Spiritual Health support is listed for those seeking support. Ask the nurse, unit desk, or hospital staff how to request spiritual support during a stay.
eCard Loved ones can send an eCard that volunteers print and deliver to the recipient. Use the official eCard form and include enough patient details for delivery.
Gift shop Online gift shop support is available, with assistance by phone Monday through Friday, 8:00 am to 5:00 pm PT at 877-887-3200. Confirm whether flowers, balloons, or gifts are allowed for the patient’s unit before ordering.
Patient feedback Patient relations and feedback options are available for compliments, concerns, or suggestions. For urgent care concerns while admitted, speak with the nurse or unit leadership first.
Visitor safety: Do not visit when you have fever, cough, sore throat, vomiting, diarrhea, respiratory symptoms, or recent exposure to contagious illness. Ask the unit about current restrictions before arrival.

Parking and campus navigation at Ridges Hospital

Parking route depends on whether you are visiting a patient, receiving infusion or radiation therapy, using emergency care, or arriving for surgery.

Parking need Official route Planning note
General patient or visitor parking Park in the hospital’s front lot. Enter from Nicollet Boulevard and look for the Visitor Parking sign on the right. Do not park in the lot left of the front entrance because it is reserved for physicians and monitored by security.
Emergency department parking From Nicollet Boulevard, turn south on Fairview Drive along the west side of the hospital and follow it to the last driveway on the left. The emergency room door is ahead, with parking adjacent to the emergency department entrance.
Surgery patient parking The surgery center lobby entrance is at the back of the hospital on the southeast side. Reserved surgery patient parking is located across from the surgery center door.
Approaching surgery from east Enter the Ridgeview Medical Building lot at 303 East Nicollet Boulevard and drive south around the rear of the hospital. Look for the surgery center entrance and patient drop-off driveway.
Approaching surgery from west Turn south on Fairview Drive, pass the emergency entrance, and continue along the rear of the hospital. The surgery center entrance will be on the left.
Nearby Burnsville specialty center The Clinics and Specialty Center – Burnsville parking ramp is on the south side of the Ridges Hospital campus. Campus parking for patients and visitors is listed as free, but always follow posted signs.

Map, directions, entrance, and arrival checklist

Use the address below for navigation. For emergencies, follow emergency department signs and staff direction first.

M Health Fairview Ridges Hospital
201 E. Nicollet Blvd.
Burnsville, MN 55337
Hospital: 952-892-2000
General Fairview line: 1-855-324-7843

Use this embedded map for route planning only. On campus, follow posted signage for emergency, visitor, surgery, lab, and specialty-center entrances.

Emergency arrival

Use Fairview Drive for emergency department access. Call 911 if symptoms require ambulance transport or rapid stabilization.

Scheduled appointment

Confirm department, building, entrance, parking area, eCheck-in, arrival time, insurance authorization, and fasting instructions.

Visitor arrival

Confirm the patient’s unit, visitor rules, illness restrictions, gift restrictions, and whether children can visit before traveling.

Documents to bring

Photo ID, insurance card, medication list, allergies, care instructions, advance directive if available, referral, and outside test results.

Official source checklist used for this guide

Use official M Health Fairview pages for final decisions because hospital services, parking routes, patient policies, billing processes, and visitor rules can change.

Official source What it verifies When to open it
Ridges Hospital location page Address, hospital overview, 150-bed status, services, specialties, lab, amenities, gift shop, and parking directions. Open before visiting, confirming services, or checking the right parking route.
Ridges emergency department page 24/7 emergency care, pediatric emergency support, emergency entrance, Fairview Drive parking, and 911 guidance. Open when deciding between emergency care and another care route.
MyChart and app page MyChart functions, app benefits, MyChart Bedside, proxy access, test results, appointment tools, cost estimates, and bill pay. Open for portal login, app setup, proxy access, and routine digital care tasks.
Medical records page Patient record rights, MyChart Sharing Hub, authorization forms, records phone, records email, and Dakota County birth certificate number. Open for records copies, provider transfers, amendments, and birth certificate routing.
Billing page MyChart bill pay, mail payment, phone payment, itemized bills, and multiple-bill explanations. Open before paying or disputing a statement.
Visit preparation page Pre-registration, eCheck-in, app benefits, MyChart sign-up routes, MyChart support number, and pre-visit tasks. Open before a scheduled appointment, procedure, test, or hospital visit.
M Health Fairview contact page General inquiry line, language assistance, patient relations, billing customer service, and media contact routes. Open when you need the correct system-level phone line.
M Health Fairview Birthplace page Ridges Birthplace listing, pregnancy and newborn care context, NICU support, and birth-center resources. Open when researching pregnancy, labor, delivery, postpartum, newborn, or NICU-related services.
Independent guide notice: USHospitalGuides.com is not M Health Fairview, Fairview Health Services, Ridges Hospital, a medical provider, an emergency service, or a government agency. Official hospital instructions, posted signs, clinician directions, insurance rules, and emergency services control in a conflict.

Important medical and emergency disclaimer

This page is for address, phone, portal, records, billing, visitor, parking, and navigation help. It does not provide diagnosis, treatment, medical triage, or emergency care.

Use real-time medical help: For serious, worsening, or urgent symptoms, call 911, contact a clinician, or go to the nearest emergency department. Do not use this guide, search results, or portal messages as a substitute for medical evaluation.

M Health Fairview Ridges Hospital FAQs

These questions focus on the exact contact, emergency, records, billing, MyChart, parking, and visitor tasks people commonly search before calling or visiting.

1. What is the address of M Health Fairview Ridges Hospital?
M Health Fairview Ridges Hospital is located at 201 E. Nicollet Blvd., Burnsville, MN 55337.
2. What is the phone number for M Health Fairview Ridges Hospital?
The hospital phone number is 952-892-2000. The general M Health Fairview inquiry line is 1-855-FAIRVIEW, also listed as 1-855-324-7843.
3. Is the Ridges Hospital emergency department open 24 hours?
Yes. The emergency department at M Health Fairview Ridges Hospital is open 24 hours a day, seven days a week. Call 911 for life-threatening emergencies.
4. Where is the emergency entrance at Ridges Hospital?
The emergency department is on the southwest side of the building and can be accessed from the Fairview Drive entrance. Emergency department parking is adjacent to the emergency department entrance.
5. Does Ridges Hospital provide pediatric emergency care?
Yes. M Health Fairview states that the Ridges emergency care team is experienced with children and teens, and a portion of the emergency department is dedicated to pediatric patients.
6. What patient portal does M Health Fairview Ridges Hospital use?
M Health Fairview uses MyChart and the M Health Fairview app. Patients can use them to view test results, schedule appointments, see care-team information, generate cost estimates, and pay bills when available.
7. How do I request medical records from M Health Fairview Ridges Hospital?
Use MyChart Sharing Hub for online record access or complete the Authorization for Release of Protected Health Information form. For M Health Fairview hospitals and clinics, Release of Information phone help is listed at 952-924-5165.
8. How do I pay a M Health Fairview Ridges Hospital bill?
You can pay through MyChart, the M Health Fairview app, by phone, by mail, or in person. Billing customer service is listed at 612-672-6724.
9. What services are listed at M Health Fairview Ridges Hospital?
The hospital lists emergency care, surgery, orthopedic care, children’s care, pediatric inpatient support, lab services, imaging, cardiac rehabilitation, occupational therapy, physical therapy, pulmonary rehabilitation, respiratory therapy, speech and language pathology, and related specialty access.
10. Where should patients and visitors park at Ridges Hospital?
General patient and visitor parking is in the front lot from Nicollet Boulevard near the Visitor Parking sign. Emergency parking is accessed from Fairview Drive near the emergency department entrance. Surgery parking is behind the hospital near the surgery center entrance.