Maine General Hospital: Address, Phone & Patient Info

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Augusta, Maine · Hospital Patient Guide · Updated September 2026

MaineGeneral Medical Center address, phone, emergency care, MyChart, records, billing, and visitor help

MaineGeneral Medical Center, often searched as Maine General Hospital, is a central Maine hospital campus at 35 Medical Center Pkwy., Augusta, ME 04330. The main hospital phone number is 207-626-1000.

This guide helps patients and families quickly find the correct phone number, emergency location, Thayer 24/7 ED option, MyChart portal route, medical records process, billing and financial assistance contact, services, map, and visit preparation steps.

Call Main Hospital: 207-626-1000 Open Official Location Open MyChart
Emergency warning: Call 911 for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, major injury, poisoning, seizure, or sudden collapse. For suicidal thoughts or a mental-health crisis, call or text 988.
Main hospital address 35 Medical Center Pkwy.

Augusta, ME 04330. Use this for GPS, main campus visits, mailed directions, and hospital routing.

Main phone 207-626-1000

Use for hospital routing, department transfer, patient information, and general facility questions.

Main fax 207-623-1462

Use only when a MaineGeneral or MaineHealth department instructs you to fax information.

Alfond campus 192 beds

Maine EMS lists MaineGeneral Medical Center – Alfond with 192 inpatient beds.

Emergency care Two 24/7 ED routes

Alfond Center in Augusta and Thayer Center in Waterville are listed for 24/7 emergency access.

Patient portal MaineHealth MyChart

Use MyChart for many records, billing, appointments, results, and secure account tasks.

Start here: choose the right MaineGeneral route

Use this decision table before calling, driving to campus, requesting records, or trying to find a department.

Your need Best next step Prepare before you call or arrive
Life-threatening emergency Call 911 or go to the nearest emergency department. Medication list, allergies, ID, insurance card, and symptom start time if known.
Main hospital question Call 207-626-1000. Patient name, date of birth if applicable, department name, and reason for calling.
Waterville emergency care Use MaineGeneral Medical Center – Thayer at 149 North Street, Waterville for the listed free-standing 24/7 ED. Medication list, allergies, ID, insurance card, and recent discharge papers if available.
Doctor or specialist appointment Use MaineHealth’s provider directory or the phone number on your referral. Referral, diagnosis, insurance card, prior records, medication list, and preferred appointment window.
Medical records Request records through MyChart or use MaineHealth Health Information Management. Photo ID, date range, facility name, delivery method, and receiving provider details.
Billing or financial help Call MaineHealth Patient Financial Services at 1-866-804-2499. Account number, service date, insurance details, bill copy, and financial-assistance questions.

MaineGeneral Medical Center address, phone, fax, and contact routing

Use the main hospital number for general routing, but use direct MaineHealth patient-resource contacts when you already know the task.

Contact item Current detail Use it for
Official facility name MaineGeneral Medical Center Hospital routing, records, insurance claims, referrals, discharge paperwork, and patient visits.
Main campus address 35 Medical Center Pkwy., Augusta, ME 04330 GPS, main campus arrival, hospital departments, records references, and mail routing.
Main hospital phone 207-626-1000 General questions, department transfers, patient information, and campus routing.
Main fax 207-623-1462 Fax only when a department confirms it is the correct destination.
Thayer Center for Health 149 North Street, Waterville, ME 04901 · 207-872-1000 Waterville outpatient center and listed free-standing 24/7 emergency department.
Medical records support 207-662-2211 · RecordRequests@MaineHealth.org MaineHealth record requests, authorization forms, record delivery questions, and status help.
Billing and financial assistance 1-866-804-2499 Billing questions, estimates, payment plans, financial assistance, and MyChart billing help.
Name clarification: Many people search “Maine General Hospital,” but current official pages use MaineGeneral Medical Center. Use the official name on records, referrals, insurance paperwork, and appointment documents.

Emergency Department and when to call 911

MaineGeneral emergency access is important for severe symptoms. Patients are triaged by medical urgency, not arrival order.

Augusta ED
MaineGeneral Medical Center – Alfond Center for Health is listed at 35 Medical Center Parkway, Augusta, ME 04330.
Waterville ED
MaineGeneral Medical Center – Thayer is listed at 149 North Street, Waterville, ME 04901 as a free-standing 24/7 ED only.
Call 911
Use 911 for chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, seizure, sudden collapse, or other life-threatening symptoms.
Mental-health crisis
Call or text 988 for suicidal thoughts or a psychological crisis. Call 911 when there is immediate danger or medical instability.
Symptom or situation Recommended action Bring or tell staff
Chest pain, stroke signs, sudden weakness, severe breathing trouble, or collapse Call 911 immediately. Medication list, allergies, symptom start time, cardiac history, and emergency contact.
Major trauma, serious fall, uncontrolled bleeding, burns, overdose, or poisoning Use emergency services or the nearest emergency department. Substance container if safe, injury time, medications, and known medical conditions.
Moderate but worsening illness Call your doctor, urgent care, nurse line, or main hospital routing for direction. Recent test results, discharge papers, fever log, and medication changes.
Suicidal thoughts, self-harm risk, or severe psychological distress Call or text 988. Call 911 if immediate danger is present. Current medications, substances used if any, safety concerns, and support-person contact.
Do not wait for MyChart replies when symptoms may be life-threatening. Portal messages, billing contacts, and routine appointment lines are not emergency-response tools.

Alfond Center vs Thayer Center: which location should you use?

MaineGeneral has more than one major care location. Confirm the exact address before traveling because the Augusta and Waterville campuses serve different roles.

Location Address / phone What to know
MaineGeneral Medical Center – Alfond Center for Health 35 Medical Center Pkwy., Augusta, ME 04330 · 207-626-1000 Main Augusta hospital campus. Maine EMS lists 192 inpatient beds, OB/birthing, NICU Level 2, and Maternal Level 2.
MaineGeneral Medical Center – Thayer Center for Health 149 North Street, Waterville, ME 04901 · 207-872-1000 Large outpatient center with a listed free-standing 24/7 emergency department. Emergency entrance is on North Street; main entrance to other services is on Eustis Parkway off North Street.
Harold Alfond Center for Cancer Care Augusta area; confirm exact appointment instructions from MaineGeneral or MaineHealth. Cancer-care services may have separate entrance, parking, check-in, infusion, radiation, lab, and provider-office instructions.
MaineGeneral outpatient offices Multiple Augusta, Waterville, Gardiner, Winthrop, and regional locations. Use the provider directory or appointment paperwork because specialty offices may not be inside the main hospital.

How to schedule appointments connected to MaineGeneral

Hospital care may be scheduled through a MaineHealth practice, hospital department, imaging scheduler, surgical office, primary-care referral, or specialist office.

Identify the service first. Determine whether you need emergency care, primary care, cardiology, cancer care, surgery, imaging, lab work, women’s health, orthopaedics, rehabilitation, or another service line.
Use your referral or provider directory. If a clinician referred you, use the number on the referral. If you are choosing a provider, use the MaineHealth provider search and verify location and insurance status.
Confirm the campus. Ask whether the appointment is at Alfond Center in Augusta, Thayer Center in Waterville, Harold Alfond Center for Cancer Care, or another outpatient office.
Ask about insurance rules. Before scheduled care, ask whether a referral, prior authorization, imaging order, lab order, or procedure approval is required.
Verify preparation instructions. Ask about fasting, medication holds, arrival time, driver requirement, paperwork, check-in desk, and whether lab or imaging must be completed first.
Appointment call script: “I need to schedule __. My referral is from __. My insurance is __. Which MaineGeneral location should I use, and do I need authorization, fasting, records, or a driver?”

Hospital services and care areas

MaineGeneral and MaineHealth pages show a broad hospital and outpatient network serving central Maine. Service location, doctor availability, and scheduling rules can vary.

Care area How it may help patients What to confirm before arrival
Emergency care 24/7 emergency access at Alfond in Augusta and Thayer in Waterville as listed by Maine EMS and MaineGeneral materials. Use 911 for life-threatening symptoms and confirm the correct ED entrance for your location.
Inpatient hospital care Alfond is the main inpatient hospital campus with beds, OB/birthing, and higher-level hospital services. Ask the unit about visitor rules, patient updates, discharge planning, and care-team contact.
Heart and vascular care MaineGeneral cardiovascular services include consultations, imaging, diagnostics, cardiac device management, cardiac rehabilitation, catheterization, and vascular intervention or surgery. Ask whether the appointment is at Alfond, Thayer, a MaineHealth cardiology office, rehab, imaging, or procedure registration.
Cancer care The Harold Alfond Center for Cancer Care supports regional oncology services connected with the MaineGeneral network. Ask whether the visit is for provider consult, infusion, radiation, lab, imaging, financial counseling, or open access clinic.
Surgery MaineGeneral surgery and same-day surgery services support procedures that may be hospital-based or outpatient. Ask about fasting, medication holds, arrival time, check-in location, driver requirement, and post-op instructions.
Women’s health and OB Maine EMS lists Alfond with OB/birthing, NICU Level 2, and Maternal Level 2 indicators. Ask about labor and delivery entrance, support-person rules, pediatric provider, and postpartum instructions.
Imaging and diagnostics Thayer lists radiology and diagnostic imaging options including CT, diagnostic X-ray, mammography, MRI, nuclear medicine, and ultrasound. Ask whether contrast, fasting, prior images, insurance authorization, or a driver is required.
Lab and outpatient services Lab and outpatient services may be available at hospital or outpatient locations across Augusta and Waterville. Ask whether you need an order, appointment, fasting, exact location, or check-in time.

Doctors, specialists, hospitalists, and provider directory

Hospital doctor coverage changes by department, shift, inpatient unit, clinic, and specialty. Do not rely on old doctor lists for current scheduling.

Emergency physicians

Emergency clinicians work rotating shifts. ER patients are assigned based on triage, staffing, clinical urgency, and department workflow.

Hospitalists

Hospitalists may coordinate inpatient care after admission. Ask the nursing unit how to reach the attending physician or care team.

Specialists

Cardiology, surgery, oncology, imaging, women’s health, orthopaedics, primary care, and rehabilitation may be at different MaineGeneral or MaineHealth locations.

Provider search

Use the MaineHealth Find a Provider tool to confirm current specialty, location, phone, referral rules, and accepting-new-patient status.

Doctor timing note: Clinic hours, surgery schedules, inpatient rounding, and specialist availability change. Always confirm appointment time directly through the office, MyChart, or the phone number on your referral.

MaineHealth MyChart portal help

MaineHealth identifies MyChart as the secure patient portal for appointments, results, records, messages, and billing account tasks.

What MyChart can help with

  • View test results and parts of the health record.
  • Request medical records.
  • Manage billing messages and payments.
  • Review appointments and visit details.
  • Use proxy access when approved.

MyChart help number

For MyChart assistance, MaineHealth lists 855-255-2300. Use this for login, activation, account access, or technical support questions.

Proxy access

Family members or caregivers may need proxy access rules, identity verification, and permission before viewing another patient’s information.

Portal safety rule

Do not use MyChart for urgent or life-threatening symptoms. Call 911 for emergencies and 988 for suicidal thoughts or crisis support.

Transition note: Some older MaineGeneral materials may reference prior portal routes. For current MaineHealth-connected account tasks, start with the official MaineHealth MyChart route and call support if your old account does not connect.

Medical records request process

MaineHealth states that medical records can be requested through MyChart, or by mail, fax, or email with an authorization form and valid photo ID.

Use MyChart when available. Log in to MyChart, open the menu, look for the My Records section, choose Request My Records, and follow the instructions.
Use an authorization form if needed. Download and complete the MaineHealth Authorization to Release Protected Health Information form if requesting by mail, fax, or email.
Include valid photo identification. MaineHealth asks for a legible photocopy of valid photo ID, such as a driver’s license, military ID, or state-issued ID, for non-MyChart request routes.
Send the request to the right route. Email RecordRequests@MaineHealth.org, mail MaineHealth Health Information Management Department at 1 Riverfront Plaza, Westbrook, ME 04092, or fax 207-761-3092.
Allow processing time. MyChart records may be delivered within seven to ten business days. Other requests are usually completed within 7–10 days but may take up to 30 days.
Record need Best route Important details
General medical records MyChart or authorization form. Include patient name, date of birth, date range, facility, record type, and delivery method.
Records to another provider MyChart, authorization form, or provider-to-provider request. For immediate continuity of care, the provider may write “STAT” and include patient details and requested health information.
Radiology images PowerShare, MyChart request, Film Library email, or fax. Radiology record and image requests may be faxed to 207-662-6044 or emailed to filmlibrary@mainehealth.org.
Urgent imaging request help Call 207-662-2328. Use when urgent radiology records or image-release assistance is needed.
Birth certificate City or town clerk / Maine Vital Records. MaineHealth states it does not maintain birth certificates.
Records checklist: Before submitting, confirm every required field is complete, the form is signed and dated, photo ID is included, and the receiving provider’s fax or address is correct.

Billing, insurance, estimates, payment plans, and financial assistance

Hospital billing can include facility charges, professional charges, lab, imaging, anesthesia, pharmacy, surgery, emergency care, and separate specialist bills.

Billing phone

For billing and financial-assistance questions, call MaineHealth Patient Financial Services at 1-866-804-2499, Monday through Friday, 8 am to 4:30 pm.

MyChart billing

MaineHealth says MyChart can be used to manage billing account tasks such as requesting estimates, viewing statements, paying bills, and signing up for paperless billing.

Upfront cost estimate

At check-in, patients may be told an estimated out-of-pocket amount for scheduled services, including copay, coinsurance, or deductible.

Financial assistance

If you cannot pay in full, ask about payment plans and financial assistance. MaineHealth states that inability to pay does not prevent medically necessary services.

Cost question Who to ask Why it matters
Is MaineGeneral in network? Your insurance plan and MaineHealth billing. Network status can affect deductible, coinsurance, and out-of-pocket responsibility.
Do I need prior authorization? Ordering provider, scheduling office, and insurance plan. Imaging, surgery, hospital procedures, and specialty care may be delayed without authorization.
Will I receive separate bills? MaineHealth billing and your insurer. Hospital facility charges and professional charges may not always appear on one bill.
Can I request an estimate? MyChart or Patient Financial Services. Estimates help you understand expected copay, coinsurance, deductible, or self-pay responsibility.
Can I apply for help? MaineHealth Patient Financial Services. Financial assistance or payment plans may help qualifying patients with eligible balances.
Billing call script: “I have a MaineGeneral bill for service date __. My account number is __. Can you explain facility charges, provider charges, insurance processing, estimates, payment plans, and financial-assistance options?”

Visitor, patient room, interpreter, and privacy planning

Visitor rules may vary by unit, emergency department, infection-control precautions, pediatric areas, patient preference, and care-team instructions.

Visitor need Best step Ask before arriving
Find a patient Call 207-626-1000 and ask for patient information or the nursing unit. Ask whether information can be shared. Privacy rules may limit room or status details.
Visit an inpatient Call the unit or hospital switchboard before traveling. Ask about visitor limits, check-in, ID, masks, quiet hours, infection precautions, and approved items.
Interpreter services Ask the care team or patient access for interpreter support. MaineHealth states confidential interpreter services are available at all locations.
Support person or caregiver Ask the unit how to designate contacts and support people. Confirm who may receive updates, who may visit, and whether legal documents are needed.
Bring items to a patient Call the unit before bringing food, flowers, balloons, medications, devices, or personal items. Some items may be restricted for infection control, allergy, diet, safety, or clinical reasons.
Privacy note: Hospital staff may not be able to confirm a patient’s location or condition if privacy restrictions apply. Ask the patient or legal representative for the preferred communication plan when possible.

What to bring for hospital visits, tests, surgery, or admission

Preparing the right information reduces delays at registration, clinical intake, imaging, surgery, discharge, and follow-up.

Identification and insurance

  • Photo ID
  • Insurance card
  • Referral or order if required
  • Emergency contact
  • Legal documents when applicable

Medical information

  • Medication list or bottles
  • Allergies and reactions
  • Recent discharge papers
  • Prior imaging or lab results
  • Implant, device, or pacemaker details

For procedures or surgery

  • Fasting instructions
  • Medication hold instructions
  • Driver or caregiver plan
  • Advance directive if available
  • Post-procedure questions

For inpatient stays

  • Phone charger
  • Glasses, hearing aids, or mobility aids
  • Allowed comfort items
  • Home care or equipment details
  • List of specialists and pharmacies

MaineGeneral Medical Center map and arrival checklist

Use the main Augusta address for GPS, then confirm the correct entrance, department, or outpatient building before leaving home.

MaineGeneral Medical Center
35 Medical Center Pkwy.
Augusta, ME 04330
Main: 207-626-1000

Map is for route planning. For scheduled appointments, confirm the correct campus, entrance, parking area, department, floor, suite, and arrival time. For emergencies, call 911.

Main campus visit

Use the official appointment instructions to confirm whether you should go to the hospital, an outpatient office, imaging area, surgery registration, or another location.

Emergency visit

Follow emergency signage or call 911 for immediate help. Thayer Center’s emergency entrance is listed on North Street in Waterville.

Accessibility needs

Call ahead if you need wheelchair support, interpreter services, mobility help, caregiver escort rules, or an accessible drop-off plan.

Before leaving home

Check the appointment message, bring ID and insurance, confirm fasting or medication instructions, and allow time for parking and check-in.

Official source checklist for this guide

This article summarizes official MaineGeneral and MaineHealth information into a practical patient-focused format. Official pages remain the final source for appointments, records, billing, and current rules.

Official source What it helps verify When to open it
MaineGeneral Medical Center location page Current facility name, Augusta address, main phone number, fax, maps, and related providers. Open before visiting the main hospital campus or confirming facility contact details.
Thayer Center for Health page Waterville address, main phone, emergency entrance, main entrance, services, and amenities. Open before going to the Waterville outpatient center or 24/7 emergency department.
MaineHealth medical records MyChart records request, authorization form process, ID requirement, email, mail, fax, processing time, and radiology record route. Open before requesting copies, provider transfers, imaging records, or record amendments.
Billing and financial services Patient Financial Services phone number, MyChart billing tools, estimates, guarantor policy, facility fees, and price transparency. Open before paying a bill, asking a billing question, or applying for help.
MaineHealth patients and visitors MyChart, billing, medical records, interpreter services, and right-patient safety reminders. Open before a visit when you need general patient or visitor resources.
Maine EMS hospital destination materials Emergency destination context, Alfond inpatient bed listing, OB/NICU/maternal levels, and Thayer free-standing 24/7 ED status. Open when verifying emergency-destination or facility-level details.
MaineHealth provider search Provider names, specialties, locations, practice phone numbers, and current scheduling routes. Open before choosing or confirming a doctor or specialist.
Independent guide notice: USHospitalGuides.com is not MaineGeneral Medical Center, not MaineHealth, not an emergency service, and not a government agency. Use official hospital links, your care team, 911, or 988 for final instructions.

Important medical and emergency notice

This page helps with contact, location, portal, records, billing, visitor, and hospital navigation. It does not provide diagnosis, treatment, insurance approval, legal advice, or emergency triage.

Do not delay care. Chest pain, stroke signs, severe breathing trouble, sudden weakness, major injury, poisoning, severe allergic reaction, suicidal thoughts, uncontrolled bleeding, or sudden collapse requires immediate medical help through 911, 988, or the nearest emergency department.

MaineGeneral Medical Center FAQs

These questions focus on address, phone, emergency locations, Thayer Center, MyChart, records, billing, doctors, visitors, and visit preparation.

1. What is the address of MaineGeneral Medical Center?
MaineGeneral Medical Center is listed at 35 Medical Center Pkwy., Augusta, ME 04330.
2. What is the main phone number for MaineGeneral Medical Center?
The main hospital phone number is 207-626-1000. Use it for general hospital routing, department transfers, patient information, and main campus questions.
3. Is MaineGeneral the same as Maine General Hospital?
Many people search “Maine General Hospital,” but current official pages use MaineGeneral Medical Center. Use the official name for records, referrals, insurance, and appointment paperwork.
4. Does MaineGeneral have a 24/7 emergency department?
Yes. Maine EMS materials list MaineGeneral Medical Center – Alfond in Augusta and MaineGeneral Medical Center – Thayer in Waterville for emergency access. Thayer is listed as a free-standing 24/7 ED only.
5. What is MaineGeneral Medical Center – Thayer?
Thayer Center for Health is at 149 North Street, Waterville, ME 04901. MaineGeneral describes it as a large outpatient center, and Maine EMS lists it as a free-standing 24/7 emergency department only.
6. What patient portal does MaineGeneral use?
Current MaineHealth patient resources point patients to MyChart. MyChart can help with records, results, appointments, billing, and secure account tasks. For MyChart help, call 855-255-2300.
7. How do I request medical records from MaineGeneral?
Request records through MaineHealth MyChart when available, or use the MaineHealth Authorization to Release Protected Health Information form. Email requests can go to RecordRequests@MaineHealth.org, mail can go to MaineHealth Health Information Management Department, 1 Riverfront Plaza, Westbrook, ME 04092, and fax requests can go to 207-761-3092.
8. How long do MaineHealth medical record requests take?
MaineHealth says MyChart record delivery may take seven to ten business days. Other requests are usually completed within 7–10 days but may take up to 30 days depending on the request.
9. Who do I call for MaineGeneral billing or financial assistance?
Call MaineHealth Patient Financial Services at 1-866-804-2499, Monday through Friday, 8 am to 4:30 pm. You can also send billing messages through MyChart.
10. What should I bring for a scheduled hospital visit?
Bring photo ID, insurance card, referral or order if required, medication list, allergies, prior records, recent discharge papers, and appointment instructions showing the correct campus, entrance, floor, suite, and arrival time.