Hospital Mass General: Address, Phone & Patient Info

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Boston, Massachusetts · Patient & Visitor Guide · Updated September 2026

Hospital Mass General address, phone, emergency care, Patient Gateway, parking, records, and visit planning

Hospital Mass General usually refers to Massachusetts General Hospital, also called Mass General or MGH. The main campus is located at 55 Fruit Street, Boston, MA 02114.

Use this guide to find the correct phone number, appointment route, emergency-care direction, Patient Gateway access, medical-record request options, billing help, visitor policy, parking rates, accessibility support, and official Mass General links.

Call Mass General: 617-726-2000 Request Appointment Open Patient Gateway
Medical emergency: Call 911 for chest pain, stroke symptoms, severe trouble breathing, major bleeding, overdose, serious injury, loss of consciousness, or any life-threatening situation. Do not use appointment forms, portal messages, or website contact pages for emergency response.
Official hospital name Massachusetts General Hospital

Commonly called Mass General or MGH.

Main campus address 55 Fruit Street

Boston, MA 02114, near the Charles/MGH MBTA Red Line stop.

Main phone 617-726-2000

Use for hospital routing, appointment help, and general patient access.

Patient portal Patient Gateway

Use for appointments, messages, medical information, and bill payment when available.

Billing help 617-726-3884

Use for hospital bill questions, payment by phone, and account follow-up.

Parking office 617-726-8886

Use for garage, valet, and parking-rate questions.

Start here: choose the right Mass General action

Use this table before calling, driving to the Emergency Department, requesting records, paying a bill, or using Patient Gateway.

Your need Best action Prepare before you call or visit
Life-threatening emergency Call 911 or go to the nearest emergency department. Medication list, allergies, symptoms start time, ID, insurance card, and emergency contact if available.
Main hospital routing Call 617-726-2000. Patient name, date of birth, department name, appointment date, and reason for the call.
Request an appointment Use the Mass General Brigham appointment request page or call the hospital main number. Condition, referral details, insurance information, preferred location, and prior test results.
Existing patient task Log in to Patient Gateway. Username, password, two-factor device, appointment details, and the practice or provider name.
Medical record copy Use Patient Gateway or submit the proper medical-record authorization request. Name, date of birth, record dates, facility, recipient address or fax, and photo ID when required.
Hospital bill question Call 617-726-3884 or use Patient Gateway bill pay. Account number, statement, insurance card, date of service, and any payment or financial-aid questions.

Hospital Mass General phone directory

Start with the main hospital number when you are not sure which department handles your question.

Contact Phone / link Best use
Mass General main hospital 617-726-2000 Hospital routing, patient access, appointments, referrals, department connection, and general questions.
Patient registration 617-573-4200 Registration questions connected to appointment access and patient setup.
Billing Customer Service 617-726-3884 Pay a bill by phone, ask about statements, update billing information, and discuss account issues.
Medical Records 617-726-2361 Questions about requesting or collecting copies of Massachusetts General Hospital medical records.
Radiology images and films 617-726-1798 Copies of CT, MRI, X-ray, ultrasound, or other imaging records when image files are needed.
Parking Office 617-726-8886 Garage rates, parking validation, valet parking, and parking-location questions.
Transportation Department 617-726-2250 Mass General Brigham shuttle and accessible shuttle support questions.
Patient and Family Relations 617-726-3370 Concerns, complaints, compliments, patient-experience questions, and help resolving care-environment issues.
Interpreter and ASL support 617-726-6966 Language access, communication accommodations, and American Sign Language coordination.
International Patient Center 617-726-2787 Overseas patient appointments, second opinions, medical travel coordination, and international referrals.

Emergency care at Mass General

Emergency care should be handled by urgency, not by routine appointment rules.

Call 911 now
Use 911 for chest pain, stroke symptoms, severe trouble breathing, major trauma, overdose, loss of consciousness, uncontrolled bleeding, severe allergic reaction, or any life-threatening concern.
Main campus address
Massachusetts General Hospital, 55 Fruit Street, Boston, MA 02114.
Emergency visit
Bring photo ID, insurance card, medication list, allergies, symptoms timeline, recent discharge papers, and emergency contact information if available.
Portal warning
Do not send emergency symptoms through Patient Gateway. Portal messages are not a replacement for urgent medical evaluation.
Stroke and heart symptoms: Face drooping, arm weakness, speech trouble, chest pressure, severe shortness of breath, sudden confusion, sudden severe headache, or fainting should be treated as an emergency. Call 911 immediately.

How to request or prepare for a Mass General appointment

Mass General appointment access depends on whether you are a new patient, returning patient, referred patient, or existing Patient Gateway user.

Decide whether the issue is emergency, urgent, or scheduled care. Call 911 for emergencies. For a scheduled visit, use the appointment request page or call 617-726-2000 and ask for the correct specialty, practice, or provider office.
Use Patient Gateway if you are already connected to a Mass General Brigham provider. Existing patients can use Patient Gateway to manage many appointments, send non-urgent messages, review medication information, and pay bills when available.
Gather referral and insurance details. Many specialty visits require referral information, outside records, prior imaging, lab reports, medication lists, and insurance authorization details before the visit can move forward.
Confirm the exact building and arrival route. Mass General’s main campus includes many buildings. Check your appointment reminder for the building, floor, suite, entrance, garage, and arrival time.
Appointment call script: “I need help scheduling or confirming a Mass General appointment. The specialty is __, my provider or referral source is __, my date of birth is __, and I need the correct building, entrance, floor, parking garage, and documents to bring.”

Mass General hospital services and specialty care

Mass General is a major academic medical center within Mass General Brigham, with care across many adult and pediatric specialties.

Care area Examples of services Patient planning note
Emergency and acute care Emergency medicine, trauma care, critical care, urgent diagnostic assessment, and inpatient admission when medically needed. Call 911 for life-threatening symptoms; emergency patients are treated based on medical urgency.
Heart and vascular Cardiology, heart and vascular care, cardiac surgery, vascular medicine, and specialized heart programs. Bring outside test results, medication list, prior procedures, and any referral notes.
Cancer care Cancer risk assessment, screening, diagnostic care, oncology, hematology, radiation oncology, surgery, and multidisciplinary cancer support. Ask whether pathology slides, imaging, genetic-test results, or prior treatment records are needed before the first visit.
Neurology and neurosurgery Neurologic evaluation, neurosurgery, stroke-related care, imaging coordination, and specialized brain and spine programs. Bring prior scans, reports, symptom timeline, medication list, and therapy records.
Surgery and transplant General surgery, specialty surgery, transplant care, surgical oncology, thoracic surgery, urology, orthopedics, and related hospital services. Confirm fasting rules, medication holds, anesthesia instructions, pre-op testing, and discharge plans.
Women, children, and family care Obstetrics, gynecology, reproductive care, pediatrics through Mass General for Children, and family-centered support services. Visitor and support-person rules may vary by unit, age, labor status, and patient condition.
Patient support Interpreter services, accessibility support, social work, spiritual care, patient relations, and patient education resources. Request support before the visit when possible so accommodations can be coordinated.

Patient Gateway login, eCheck-in, messages, and bills

Mass General Brigham Patient Gateway is the main patient portal route for many Mass General online tasks.

Open Patient Gateway

Go to Patient Gateway to sign in, request or manage appointments when available, view parts of your health information, send non-urgent messages, and pay bills.

Use eCheck-in

Before some appointments, Patient Gateway may offer eCheck-in so you can update demographics, insurance, medications, and other visit information before arrival.

Do not use for emergencies

Portal messages are not emergency tools. Call 911 or seek emergency care if symptoms are severe, sudden, or life-threatening.

Bill pay

Billing information and online bill payment may be available in Patient Gateway. You can also call Billing Customer Service at 617-726-3884.

New user
Use the Patient Gateway sign-up flow and keep your identifying information ready.
Existing user
Log in before your visit to review appointments, messages, medications, test results, and eCheck-in tasks.
Record request
Use Patient Gateway for available health information, but use the formal medical-record request process when records must be sent elsewhere.
Bill question
Use Patient Gateway for bill details or call 617-726-3884 if you need account support.

Medical records and radiology image requests

Patients can access much of their health information through Patient Gateway, but formal release forms may be needed for complete records or sending information to another person or organization.

Record need Best route What to prepare
View available health information Log in to Patient Gateway. Portal login, two-factor device, and the correct patient profile.
Request a formal copy Use the Mass General Brigham medical-record authorization process. Full name, birth date, record date range, facility, record type, delivery method, recipient, signature, and ID if requested.
Collect records in person Call Medical Records at 617-726-2361 to ask about current options. Photo ID, patient information, and the exact record type needed.
Radiology images or films Call 617-726-1798 for imaging records guidance. Imaging date, modality, body part, ordering provider, recipient, and whether you need images, reports, or both.
Send records to another provider Use the authorization form and clearly list the receiving provider or facility. Recipient name, address, fax, secure email if applicable, phone number, and the reason for disclosure.
Records tip: If you received care at multiple Mass General Brigham facilities, use the system record request instructions so your request covers the correct facilities and dates.

Billing, insurance, estimates, and financial questions

Hospital bills can include facility charges, physician charges, labs, imaging, supplies, procedures, and other services. You may receive more than one bill depending on the service.

Billing phone

Call 617-726-3884 for billing questions or to pay a bill by phone. Keep your account number and date of service ready.

Pay online

Use Patient Gateway to view details of your account, send billing-related messages securely, or pay bills when available.

Separate bills

You may receive separate hospital and doctor bills. The hospital portion can include supplies, rooms, equipment, lab tests, and radiology services.

Estimate questions

Ask whether the estimate includes facility charges, professional fees, anesthesia, imaging, labs, prescriptions, and follow-up visits.

Billing call checklist: Have your statement, account number, patient name, date of birth, date of service, insurance card, referral or authorization details, and payment questions in front of you before calling.

Visitor policy and patient-family planning

Visitor rules can depend on patient age, unit type, care needs, infection-control rules, hospital volume, and clinical staff decisions.

Visitor topic General rule or planning point Best action
Inpatient visiting Mass General Brigham acute care hospitals generally allow two visitors at a time per patient from 9:00 am to 9:00 pm. Confirm the unit rule before traveling, especially for ICU, isolation, pediatrics, or specialty units.
Emergency Department Emergency Department visiting is permitted 24 hours a day, with visitor limits that vary for adult and pediatric patients. Expect restrictions during high volume or when patient care requires limits.
Outpatient areas A single support person is preferred in many ambulatory outpatient areas, though up to two may be permitted in some cases. Check your appointment instructions before bringing multiple visitors.
Visitor health Visitors should postpone visits when they are not feeling well. Call the patient unit if you are unsure whether to visit.
Patient concerns Patient and Family Relations helps patients and families raise concerns, complaints, compliments, and care-experience questions. Call 617-726-3370 for Patient and Family Relations.

Parking, valet, public transit, and arrival planning

Mass General’s main campus spans many buildings, so choose the garage closest to your appointment location and validate your ticket when eligible.

Main parking locations

Patient and visitor parking is available around the campus, including Fruit Street Garage, Parkman Street Garage, Yawkey Center, and Charles River Plaza for certain Cambridge Street appointments.

Valet parking

Valet parking is offered at the Wang and Yawkey Centers. Confirm current valet hours and rates before relying on valet access.

Public transportation

The hospital is directly across from the Charles/MGH MBTA Red Line stop and is also near Bowdoin and North Station.

Parking office

Call 617-726-8886 for parking rates, validation, garage rules, valet details, and accessibility parking questions.

Validated patient/visitor parking time Listed rate effective February 1, 2026 Planning note
0–30 minutes Free Useful for quick drop-off or short paperwork tasks.
30 minutes–1 hour $11 Budget for quick visits, short check-ins, and simple pickups.
1–2 hours $12 Common for many outpatient visits with check-in and waiting time.
2–4 hours $14 Plan for imaging, longer consults, lab waits, and care-team delays.
4–6 hours $16 Useful for procedure days or long family visits.
6–8 hours $19 Budget for extended hospital visits and longer outpatient blocks.
8–24 hours $21 Use for surgery days, long emergency waits, or inpatient family support.
Validation note: Patient and visitor rates generally require parking-ticket validation. Do not wait until the garage exit if validation is required at a cashier or hospital lobby location.

Accessibility, interpreters, shuttles, and patient support

Mass General provides several support routes for patients and visitors who need help with language, mobility, communication, autism or developmental disability navigation, or spiritual and social support.

Support need Contact / route What to ask for
Interpreter or ASL support 617-726-6966 Language access, American Sign Language coordination, or communication accommodation planning.
Autism or developmental-disability navigation 617-643-6627 Patient navigation support before a visit when sensory, communication, or transition planning is needed.
Wheelchair-accessible shuttle 617-726-2250 Request accessible transportation support at least 24 hours in advance when possible.
Social work help 617-726-2643 Help with coping, community resources, safety concerns, family stress, mental health, grief, or discharge planning.
Spiritual care 617-726-2220 Spiritual care, chaplain support, prayer, reflection, or faith-sensitive patient support.

Map and directions to Hospital Mass General

Use the map for route planning, then follow the exact building, entrance, garage, and floor listed in your appointment instructions.

Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Main: 617-726-2000

Mass General’s campus includes many buildings. A GPS route to 55 Fruit Street may not take you to the closest entrance for your specific clinic, procedure, garage, or inpatient unit.

Official source checklist for this guide

Use these official pages for final confirmation before visiting, scheduling, paying a bill, requesting records, or planning parking.

Official page What it helps verify When to open it
Massachusetts General Hospital location page Address, phone, campus overview, appointment help, parking, directions, and hospital navigation resources. Open before visiting the main campus or calling for hospital routing.
Mass General Brigham appointment request page New and returning patient appointment routes, provider search, second opinion options, and Patient Gateway direction. Open when starting a scheduled-care request.
Patient Gateway Secure portal access for appointments, messages, records, and billing tasks when available. Open if you are an existing patient or need online account access.
Directions and parking page Parking locations, MBTA access, validation notes, valet options, and current parking rates. Open before driving or choosing a garage.
Visitor policy page Inpatient visiting hours, Emergency Department visitor rules, outpatient support-person rules, and visitor expectations. Open before visiting a patient.
Medical records page Medical-record authorization steps, Patient Gateway records access, records phone numbers, and radiology image guidance. Open before requesting records or imaging copies.
Billing overview page Billing Customer Service, bill-pay routes, mailed payment instructions, and Patient Gateway billing guidance. Open before paying a bill or calling about a statement.
Mass General accessibility page Accessible entrances, accommodation contacts, ASL coordination, and autism/developmental-disability navigation. Open before a visit requiring accessibility planning.
Independent guide notice: USHospitalGuides.com is not Massachusetts General Hospital, Mass General Brigham, a medical provider, or an emergency service. Use official hospital links and phone numbers for final decisions about appointments, care, billing, records, visitor rules, and emergencies.

Important medical and emergency notice

This page is an independent hospital navigation guide for contact and patient-information purposes. It is not medical advice.

Use official medical guidance for care decisions. For life-threatening symptoms, call 911. For current appointments, visitor policies, bills, medical records, parking rules, and accessibility changes, use Mass General or Mass General Brigham’s official website or phone numbers.

Hospital Mass General FAQs

These questions focus on address, phone, emergency care, appointments, Patient Gateway, records, billing, parking, visitor rules, and accessibility.

1. What hospital is meant by Hospital Mass General?
Hospital Mass General usually refers to Massachusetts General Hospital, commonly called Mass General or MGH, in Boston, Massachusetts.
2. What is the address for Mass General Hospital?
Massachusetts General Hospital’s main campus address is 55 Fruit Street, Boston, MA 02114.
3. What is the main phone number for Mass General?
The main phone number for Massachusetts General Hospital is 617-726-2000. Use it for hospital routing, appointment help, department connection, and general patient access.
4. What should I do for a medical emergency at Mass General?
Call 911 for life-threatening symptoms or major injury. Do not use Patient Gateway, appointment forms, or routine phone lines for emergency response.
5. How do I request a Mass General appointment?
You can use the Mass General Brigham appointment request page, call the Mass General main number at 617-726-2000, or use Patient Gateway if you are an existing patient connected to a provider.
6. What is Patient Gateway used for?
Patient Gateway is the Mass General Brigham patient portal. Patients may use it for appointments, non-urgent messages, health information, eCheck-in, and bill payment when those tools are available.
7. How do I request medical records from Mass General?
Use Patient Gateway for available health information or follow the Mass General Brigham medical-record authorization process for formal copies. For questions about collecting records, call 617-726-2361.
8. What number do I call for Mass General billing?
Call Mass General Brigham Billing Customer Service at 617-726-3884. You may also use Patient Gateway to view account details or pay eligible bills online.
9. Where should patients and visitors park at Mass General?
Mass General patients and visitors commonly use the Fruit Street, Parkman Street, Yawkey Center, and Charles River Plaza parking locations depending on the appointment site. Call the Parking Office at 617-726-8886 for current garage and valet questions.
10. What are the general visitor rules for Mass General?
Mass General Brigham acute care hospitals generally allow two visitors at a time per inpatient from 9:00 am to 9:00 pm, while Emergency Department visiting is permitted 24 hours a day with limits. Always confirm unit-specific rules before visiting.