Owensboro Health Regional Hospital: Contact & Patient Info

Level III trauma verification means the hospital maintains organized trauma resources, emergency medicine coverage and surgical capability for serious injuries. Owensboro Health states that a board-certified surgeon will be in the Emergency Department before or soon after the arrival of a qualifying trauma patient. Patients needing services not available locally can be transferred to a Level I Trauma Center.

The Emergency Department also uses fast-track capacity for some minor or moderate conditions. Owensboro Health says this fast-track service generally operates for 12-16 hours per day rather than around the clock.

An emergency bill can include the hospital facility portion plus separate professional charges or charges related to laboratory testing, imaging, medications, procedures, supplies and other services. Owensboro Health specifically explains that patients can receive more than one bill—for example, a separate professional bill from a radiologist or pathologist in addition to hospital charges.

How to get a price before a planned service

Good Faith Estimates

Patients who do not have insurance, or who are choosing not to use insurance, may have rights to a written Good Faith Estimate for scheduled non-emergency care. Owensboro Health states that if the final bill is at least $400 above a qualifying Good Faith Estimate, the patient may be able to dispute the bill.

This process is primarily useful for planned non-emergency services. Emergency care should not be delayed while trying to obtain an advance price.

Emergency Medicine providers shown for OHRH

Provider rosters can change. The names above reflect clinicians shown by Owensboro Health’s provider information for the OHRH Emergency Department during this article’s review. The list should not be treated as today’s shift roster.

Hospital Medicine / inpatient doctors

Hospitalists care for admitted patients rather than operating like a normal outpatient doctor’s office. Owensboro Health’s current physician search includes OHRH hospital medicine providers such as:

• Antonino “Nino” Cavataio, MD — Hospital Medicine
• Shirish Patel, MD — Hospital Medicine
• George Dunham, MD — Hospital Medicine
• Deanna Wiggins, APRN — Hospital Medicine
• Marshall “Eddie” Prunty, MD — Hospital Medicine / hospitalist service listing

The OHRH hospitalist service can be reached at 270-417-4700. Inpatient hospitalists generally rotate according to coverage needs; patients normally do not book a hospitalist for a specific public office-hour slot.

NICU / neonatology providers

Trauma leadership

Owensboro Health identified P. Tony Decker, MD, FACS as Trauma Medical Director and Erik Lanham, MD as Associate Trauma Medical Director in its 2025 Level III Trauma Center re-verification announcement.

What about doctor consultation fees?

Owensboro Health does not publish one universal “doctor consultation fee” that applies to every physician. Hospital, clinic and professional fees depend on the visit type, provider, procedure, insurance and whether facility charges apply. For a planned visit, obtain the appropriate CPT code and request an estimate at 270-685-7501.

Routine doctor appointment

When should you preregister?

Owensboro Health recommends hospital preregistration for:

• Hospital admission
• Inpatient surgery
• Outpatient surgery
• Laboratory testing
• Imaging such as X-ray or MRI
• Childbirth
• Oncology care

Information to have ready

• Patient contact information
• Spouse/contact information when applicable
• Information for the person accompanying the patient
• Patient’s condition
• Procedure or treatment being performed
• Name of the patient’s doctor
• Insurance provider information

Attached Pleasant Valley Medical Building

A common source of confusion is that many specialist offices are at 1301 Pleasant Valley Road in the attached medical building rather than at a numbered hospital inpatient unit.

Owensboro Health’s campus map identifies Parking Lots A, B and C along with hospital entrances A, B and C. The best lot depends on the service you are using, so check your appointment instructions rather than choosing a lot solely because it is closest to the first visible door.

Outpatient surgery arrival

Current Owensboro Health surgical arrival instructions tell OHRH outpatient-surgery patients to enter through Entrance A, where valet parking is available, take the visitor elevators to the second floor, turn right after leaving the elevator and check in at the surgery waiting desk.

Hospitality-suite parking

Published hospitality-suite rules allow eligible suite guests to park in Lot A or Lot B or use valet parking. The Lot B doors are noted as locking between 10 p.m. and 5 a.m., so overnight guests should plan their access accordingly.

Overnight visitor procedure

1. Go to the concierge desk in the main lobby.
2. Present picture identification.
3. Obtain a visitor name badge.
4. Receive an access card needed to operate elevators leading to patient rooms.

Visitor age rules

• Visitors age 12 and younger must be accompanied by a parent or adult guardian.
• Visitors must be at least 14 years old to visit Critical Care / ICU areas.
• Parents are encouraged to visit and stay overnight with a hospitalized child; the hospital states that the child must have one caregiver in attendance at all times.
• Visitors of patients with infectious diseases should speak with nursing staff before visiting because additional precautions may apply.

Owensboro Health says its Level III NICU can care for newborns of any weight who are born as early as approximately 27 weeks’ gestation. Private NICU rooms provide space for parents and caregivers, and the hospital can arrange transfer for infants requiring more specialized surgical care.

Patients planning childbirth at OHRH should complete hospital preregistration ahead of time. Childbirth is specifically included among the services for which Owensboro Health recommends preregistration.

Maternity gift shop

The maternity gift shop is on the third floor. The hospital’s dedicated current gift-shop page lists hours of Monday-Friday, noon-4 p.m. and phone 270-417-5740.

Outpatient Laboratory Services

The outpatient laboratory is on the first floor and can be reached at 270-417-6500. Owensboro Health states that most routine testing is completed the same day.

Available laboratory capabilities include routine blood testing, coagulation testing, chemistry, urinalysis, immunoassay, microbiology, pathology and transfusion-related services.

Diagnostic Imaging

Hospital Diagnostic Imaging is also on the first floor. The hospital location listing gives 270-417-7100 as the department contact. Patients coming for scheduled imaging should preregister when instructed and confirm preparation requirements before arrival.

The Owensboro Health Ambulatory Infusion Center is on the seventh floor of OHRH and can be reached at 270-417-2700.

Services include IV medication infusions, IV antibiotics, IV hydration, iron therapy, intramuscular/subcutaneous injections, PICC insertion and line maintenance, and therapeutic phlebotomy. A physician referral and orders are required. Owensboro Health also states that same-day appointments may be available depending on the situation.

The pharmacy can handle prescription transfers and, with prescriber approval, can process eligible prescriptions for a 90-day supply.

Financial assistance levels

Owensboro Health’s current assistance program generally provides the following support to eligible patients based on income and other policy requirements:

Eligibility is not based on income alone. Owensboro Health says it also considers family size, assets, medical bills, available insurance/public-program coverage and completion of the financial-assistance application.

Uninsured and prompt-pay discounts

• Owensboro Health states that uninsured patients receive an automatic 10% discount.
• The system says some uninsured patients who do not qualify for full financial aid can receive a total discount of up to 35%, depending on eligibility.
• A 10% prompt-pay discount may be available on many out-of-pocket patient amounts.

How you can pay

Published in-person/payment options include:

• Personal check or traveler’s check
• Money order
• Visa
• MasterCard
• Discover
• Payment-plan options where eligible

The OHRH cashier is located on the first floor near/behind the Information Desk. Published cashier hours are Monday-Friday, 8 a.m.-4:30 p.m.

Fastest route for your own electronic record

MyChart allows patients to view, download and share portions of their electronic medical record. MyChart can also display test results, medications, allergies, immunizations, appointment information, visit summaries and billing information.

Formal mailed records request

Complete Owensboro Health’s Medical Record Request/Authorization Form, include the requested identification/documentation and send it to:

Owensboro Health encourages patients to call ahead instead of arriving as a walk-in, because staff cannot guarantee that a walk-in request can be completed immediately. Medical information also cannot be released over the telephone simply because a caller asks for it.

Sending records directly to another doctor

Records needed for continuing care can be sent to a designated healthcare provider. Patients can ask the receiving physician to work with OHRH Health Information Management.

Birth certificates

The hospital does not serve as the final state birth-certificate office. Owensboro Health directs people requesting a certified Kentucky birth certificate to the Kentucky Cabinet for Health and Family Services.

From 8-11 p.m., Owensboro Health also lists an expanded selection of grab-and-go, heat-and-serve food, snacks and beverages. Patient meals are managed separately through hospital room-service dining according to the patient’s prescribed diet.

Main gift shop

The hospital’s dedicated gift-shop page lists the first-floor OHRH Gift Shop at 270-417-3126.

• Monday-Friday: 8 a.m.-5 p.m.
• Saturday: 10 a.m.-4:45 p.m.
• Sunday: 1-4:45 p.m.

Smoke-free campus

Owensboro Health Regional Hospital and its grounds are smoke-free. The policy includes hospital property rather than only indoor patient areas.

These suites are intended for caregivers or families connected with a patient receiving care at OHRH. They are not ordinary public hotel rooms.

• Maximum standard stay: 5 nights, unless an extension is approved.
• Check-in: 3 p.m.
• Check-out: 10 a.m.
• A registered adult age 18 or older must present photo identification.
• Payment is by debit or credit card; cash and personal checks are not accepted.
• Lost/unreturned suite key card: published fee of $10.
• Call Guest Relations at 270-417-3120 for availability/information.

From downtown Owensboro

1. Travel east on Fourth Street.
2. Continue onto KY 144.
3. Turn right onto Pleasant Valley Road.
4. Continue approximately 0.6 mile; the hospital will be on the left.

From US 60 / KY 54 / major parkway connections

1. Travel east on US 60.
2. Take Exit 19 toward Pleasant Valley Road.
3. Turn left onto Pleasant Valley Road.
4. Take the first right to remain on Pleasant Valley Road.
5. Continue about 0.4 mile to the hospital.