Jackson General Hospital in Jackson, TN: ER, doctors, parking, visiting & patient information
The hospital many local patients call Jackson General Hospital is officially West Tennessee Healthcare Jackson-Madison County General Hospital. It is located at 620 Skyline Drive, Jackson, TN 38301 and its main hospital number is 731-541-5000.
This is West Tennessee Healthcare’s flagship tertiary hospital. The current hospital information describes it as a 642-bed tertiary care center serving patients across a 19-county West Tennessee region. The hospital itself and its Emergency Department operate around the clock, while individual clinics, offices and outpatient services keep separate schedules.
Flagship hospital of West Tennessee Healthcare.
Jackson, Tennessee 38301.
Use for hospital information and department routing.
Department and clinic hours may differ.
Adult and pediatric emergency evaluation is available.
745 W. Forest Avenue, at Summar Drive and West Forest Avenue.
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Use the action below instead of calling the wrong department or driving to the wrong hospital entrance.
Jackson General Hospital phone numbers and contacts
These are practical hospital and West Tennessee Healthcare contacts currently published for patients and families.
| Need | Phone / contact | When to use it |
|---|---|---|
| Main hospital / switchboard | 731-541-5000 | General information, ER routing and department connection. |
| Emergency Department | 731-541-5000 | 24/7 department. Call 911 for a life-threatening emergency. |
| Medical records — JMCGH | 731-541-7982 | Hospital medical-record questions and copies. |
| Records process / ROI office | 731-541-7800 | West Tennessee Healthcare Release of Information process. |
| JMCGH records fax | 731-541-6955 | Facility-specific HIM fax published by WTH. |
| Continuation-of-care fax | 731-541-6768 | Records sent for continuation of medical care. |
| Billing / payment questions | 731-541-8730 | Statements, balances, payments and payment plans. |
| Financial assistance / estimates | 731-541-7000 | Financial-assistance questions and hospital-cost estimates. |
| MyChart support | 731-541-4170 | Portal login and MyChart assistance. |
| Medical Staff Office | 731-541-4144 | Credentialing and medical-staff verification matters. |
| Cardiac Rehabilitation | 731-541-6317 | Appointments for hospital-based cardiac rehab. |
| Lactation / maternity support | 731-541-2229 | Breastfeeding and lactation information. |
| Perinatology / high-risk pregnancy | 731-541-6939 | Referral-based maternal-fetal medicine information. |
| Women’s Health / OB-GYN | 731-541-8425 | Prenatal, maternal and women’s health services. |
| Gift shop | 731-541-6192 | Patient gifts and free same-day patient delivery when available. |
Jackson-Madison County General Hospital hours
The hospital is open around the clock, but this does not mean every department or outpatient office is open 24 hours.
The official facility listing currently identifies general hospital hours as open 24/7.
Emergency physicians and clinical staff provide round-the-clock coverage.
Monday-Friday; phone 731-541-6317.
Monday-Friday; closed weekends and holidays.
Monday-Friday for most Patient Financial Services phone assistance.
Saturday-Sunday 9 a.m.–6 p.m.; holiday hours may vary.
Jackson General Hospital Emergency Room
The hospital’s Emergency Department is a 24/7 service for adults and children with sudden illness, injury and time-sensitive medical emergencies.
The Emergency Department provides triage, stabilization, diagnostics and emergency treatment. West Tennessee Healthcare describes the department as staffed around the clock with emergency providers, with additional staffing during high-volume periods and specialists available on call when needed.
60 treatment rooms
The department includes approximately 60 examination and treatment rooms.
Dedicated ER CT
The Emergency Department has access to a dedicated CT suite plus other imaging.
Laboratory access
A designated lab collection area supports rapid emergency testing.
EKG area
Dedicated EKG capability supports rapid evaluation of possible cardiac emergencies.
Separate EMS access
The emergency facility includes separate EMS entrances and a nearby helipad.
SANE services
The hospital identifies this Emergency Department as the regional location for Sexual Assault Nurse Examiner services.
Problems commonly evaluated in the ER
- Chest pain or possible heart attack.
- Breathing difficulty and respiratory distress.
- Possible stroke or altered mental status.
- Sepsis and severe infections.
- Severe abdominal pain.
- Fractures, cuts and significant injuries.
- Dehydration.
- Acute complications of chronic conditions such as COPD, heart failure or diabetes.
- Pediatric emergencies.
- Emergency stabilization before specialty transfer when required.
Emergency parking
Limited parking is available immediately outside the Emergency Department entrance. West Tennessee Healthcare asks drivers to relocate the vehicle when practical so those limited spaces remain available for newly arriving emergency patients.
For longer stays, use the free Garage 1 at 745 W. Forest Avenue, near the corner of Summar Drive and West Forest Avenue.
Jackson General Hospital emergency fees and ER costs
There is no single published flat “Jackson General ER fee” that accurately represents every emergency visit.
Emergency charges depend on the services required. A visit may include the hospital facility charge, laboratory work, imaging, medications, procedures and other services. West Tennessee Healthcare also explains that professional physician charges are often separate from hospital charges.
How to get an estimate
How to make an appointment
Jackson-Madison County General Hospital is primarily a hospital campus; outpatient doctor appointments are generally scheduled through the physician’s practice or the relevant West Tennessee Medical Group specialty.
Surgery scheduling
For surgery, West Tennessee Healthcare states that the surgeon’s office schedules the procedure. After the procedure is booked, the patient may need to complete pre-admission steps. The hospital’s Pre-Admission Department is on the first floor of the newer tower; patients may approach from Skyline Drive and use the nearby lot or Garage 1.
Doctors and providers at Jackson-Madison County General Hospital
The official hospital directory currently lists more than 100 facility-associated providers. Hospitalists, emergency physicians and anesthesia clinicians often work rotating hospital shifts; WTH does not publish a reliable hospital-wide Monday-through- Sunday timetable for each individual doctor.
Physicians currently shown in the official JMCGH facility roster
| Doctor | Specialty shown by WTH | Hospital availability information |
|---|---|---|
| Adrian Sarli, MD | Acute Care Surgery / Surgery | JMCGH-associated; individual clinic days not published on facility roster. |
| Ahmad Dhodi, MD | Hospitalist | Hospital-based coverage; individual shift calendar not publicly posted. |
| Ali Abualhayjaa, MD | Hospitalist / Neurology | Hospital-based; call for service-specific routing. |
| Alyson Hommel, MD | Intraoperative Neurophysiological Monitoring / Telemedicine | Procedure/service availability rather than standard office schedule. |
| Amanda Haney, DO | Obstetrics & Gynecology / Gynecology / Surgery | Appointment schedule depends on Women’s Health practice availability. |
| Amy E. Johnson, MD | Pediatric Medicine | JMCGH-associated; appointment days not published centrally. |
| Anthony Iwelunmor, MD | Emergency Medicine | ER is staffed 24/7; individual physician shift is not public. |
| Barbara Hager, MD | Intraoperative Neurophysiological Monitoring / Telemedicine | Procedure-based availability. |
| Barry W. Brasfield, MD | Anesthesia | Procedure/anesthesia schedule; no public outpatient clinic timetable. |
| Belal Saleh, DO | Hospitalist | Inpatient coverage; public day-by-day shift not posted. |
| Bethany Lawrence, MD | Palliative Medicine | Hospital-based palliative medicine service. |
| Brooke McQueen, MD | Intraoperative Neuromonitoring | Procedure-based availability. |
| Cassandra Collins, MD | Emergency Medicine | ER coverage is 24/7; named-doctor shift not published. |
| Christian M. Caramia, MD | Anesthesia | Procedure/anesthesia schedule. |
| Christy Minor, MD | Pediatric Hospitalist | Hospital-based pediatric coverage. |
| Ciara LaRocca, MD | Hospitalist | Inpatient coverage; no public individual shift schedule. |
| Clifford Damus, MD | Emergency Medicine | ER department is 24/7; individual shift not published. |
| Cynthia D. Cross, MD | Hospitalist / Pediatric Hospitalist | Hospital-based coverage. |
| Derek Thacker, MD | Acute Care Surgery / Surgery | Hospital/surgical availability; clinic schedule varies. |
| Derick Ogude, MD | Hospitalist / Internal Medicine | Hospital-based coverage. |
| Elena A. Roumaya, MD | Emergency Medicine | ER staffed 24/7; individual shift not posted. |
| Eric High, MD | Gastroenterology | Specialty appointment required; exact office schedule is practice-specific. |
| Fausta Ditah, MD | Gastroenterology | Specialty appointment required; exact office schedule is practice-specific. |
| Francis Ofori, MD | Emergency Medicine | ER staffed 24/7; individual physician shift not public. |
| Gabriel Nold, DO | Hospitalist | WTH roster also offers MyChart scheduling where appropriate. |
| Garrett Ransom, MD | Hospitalist | Hospital-based coverage. |
| Gerald Hagler, MD | Medicine / Pediatric Hospital Medicine | Hospital-based pediatric care. |
| Gregory Barrett, MD | Acute Care Surgery / Surgery | Hospital/surgical service; appointment availability varies. |
Other clinicians visible in the current hospital roster
The official roster also includes advanced-practice and anesthesia professionals such as Amber King, PA; Caroline Qualls, FNP-C; Cristie Vibbert, NP; David Smith, NP; Derek Blankenship, PA; Haley G. Milligan, NP; Hunter James, NP; and multiple certified registered nurse anesthetists.
Major services at Jackson General Hospital
JMCGH is a tertiary hospital rather than a basic community clinic, with multiple advanced specialty programs on and around the Jackson campus.
Emergency Medicine
24/7 emergency care, diagnostics, stabilization, imaging and emergency laboratory services.
Heart & Vascular
Cardiology, cardiovascular surgery, vascular care, stroke services and cardiac rehabilitation.
Open-heart surgery
West Tennessee Healthcare identifies JMCGH as offering the only open-heart surgery program in rural West Tennessee.
Neuroscience & Spine
Neurology, neurosurgical, spine and stroke-related specialty services.
Women’s Health
Labor and delivery, maternity, high-risk pregnancy, OB emergency care and women’s surgical services.
NICU
Level III neonatal intensive care unit with 42 beds for premature and medically complex newborns.
Pediatrics
Pediatric hospital medicine and children’s specialty services through the wider campus network.
Imaging
Diagnostic imaging including X-ray, CT and mammography-related services.
Surgery
General and specialty surgery, including robotic surgery with da Vinci systems for eligible procedures.
Gastroenterology
Hospital-associated gastroenterology physicians and procedural care.
Palliative Medicine
Hospital-based supportive care for patients with serious illness.
Cardiac Rehab
Medically supervised cardiovascular rehabilitation Monday-Friday, 7:30 a.m.-4:30 p.m.
Heart and stroke capabilities
West Tennessee Healthcare describes the hospital as an Advanced Primary Stroke Center. The multidisciplinary stroke program includes emergency medical transport, emergency physicians, diagnostic/interventional radiology, neurology, neurosurgery, neuro intensive care and a neurological step-down unit.
Maternity, Labor & Delivery, OB emergency care and NICU
The West Tennessee Women’s Center is located on the third floor of Jackson-Madison County General Hospital.
Labor & Delivery
The maternity program includes 15 labor-delivery-recovery rooms. Cesarean sections are performed in two operating suites within Labor & Delivery.
Mother-Baby Unit
After delivery, eligible patients transition to a 29-bed Mother-Baby Unit focused on family-centered nursing and rooming-in.
OB Emergency Department
OB-ED Triage is available around the clock for pregnant patients requiring urgent obstetric evaluation.
OB hospitalists
The hospital states that OB/GYN hospitalist physicians are available on-site 24 hours a day, 7 days a week.
NICU
JMCGH operates a Level III, 42-bed Neonatal Intensive Care Unit on the third floor. The neonatal team includes neonatologists, neonatal nurse practitioners, specially trained nurses, respiratory therapists, physical therapists and lactation professionals.
High-risk pregnancy / perinatology
Mid-South Perinatal Associates provides high-risk pregnancy services inside JMCGH. The official maternity information names Nathan Hoeldtke, MD for perinatology care. Appointments are by referral from an OB/GYN or primary-care provider. For information, call 731-541-6939.
Lactation support
Lactation assistance is provided by International Board Certified Lactation Consultants and Certified Lactation Counselors. After discharge, mothers may call for lactation guidance at 731-541-BABY (2229).
Pre-registering for delivery
West Tennessee Healthcare recommends maternity pre-registration after the fifth month of pregnancy. The system refers to this process as “Storking.” Patients may complete pre-registration in the admitting department during normal business hours without a separate appointment.
Parking, entrances and where to leave your vehicle
Parking at Jackson-Madison County General Hospital is currently listed as free for patients and visitors.
745 W. Forest Avenue, at the corner of Summar Drive and West Forest Avenue. WTH describes it as covered, secure and well-lit with convenient hospital access.
Short-term parking is available near the Emergency Department entrance. Move the vehicle to regular parking when appropriate to keep ER spaces available.
Which entrance should I use?
Current visiting hours and visitor rules
West Tennessee Healthcare’s current visitation policy applies across its hospitals, including JMCGH.
- Two visitors per patient may generally be present, and visitors may swap out.
- One adult visitor may stay overnight.
- Visitors must complete the hospital screening/check-in process.
- A driver’s license or other state-issued identification should be readily available for visitor screening.
- The Emergency Department does not have the same limited visitation hours, but only two visitors per ER patient are permitted at a time.
- If you leave after regular visiting hours, re-entry is through the Emergency Department.
- Children under 12 may not visit the ICU or Labor & Delivery without prior approval from the healthcare team.
- Minors must be supervised by a parent or guardian.
- People with fever, flu/COVID-like symptoms or recent close exposure should not visit.
Hospital bills, appointment fees and payment options
West Tennessee Healthcare does not publish one universal “doctor appointment fee” because the amount depends on the provider, service, insurance, tests and whether a hospital/facility charge applies.
Billing contact
For billing questions or phone payments, call 731-541-8730. Patient Financial Services is generally available Monday-Friday from 8 a.m. to 4:30 p.m..
How hospital bills can be paid
- Credit/debit card through MyChart.
- Online through West Tennessee Healthcare’s billing manager.
- Credit/debit card by phone at 731-541-8730.
- By mail using the remittance information on the statement.
- In person at the Hospital Billing Department, 257 Bancorp South Parkway, Jackson, TN 38305.
Accepted payment types listed by WTH
- Cash.
- Check or money order.
- Visa.
- Mastercard.
- Discover.
- American Express.
- Most eligible FSA/HSA cards.
Payment plans
West Tennessee Healthcare provides interest-free payment arrangements on eligible accounts in good standing. Self-pay balances are generally due within 30 days of the first statement unless an approved arrangement has been established. Patients who need more time should contact billing before the balance becomes delinquent.
Published administrative form fees
| Administrative request | Published fee |
|---|---|
| Disability / FMLA form | $30 per form |
| Updated form | $15 |
| Expedited form request | $50 for guaranteed 3-day turnaround |
These are administrative paperwork fees published by West Tennessee Healthcare and should not be confused with doctor consultation, ER or treatment charges.
Uninsured discount and financial assistance
West Tennessee Healthcare publishes unusually useful details about self-pay discounts and its Patient Financial Assistance program.
West Tennessee Healthcare also states that qualifying patients may receive additional financial-assistance discounts for medically necessary care.
| Household income level | Hospital financial-assistance level shown in WTH policy |
|---|---|
| Below 200% of Federal Poverty Level | 100% financial-assistance discount for qualifying hospital balances. |
| 200%–300% of Federal Poverty Level | 60% discount for qualifying uninsured patients. |
| 300%–400% of Federal Poverty Level | 40% discount for qualifying uninsured patients. |
The policy generally requires household-income documentation. WTH’s July 2024 policy says income may not exceed 400% of the applicable Federal Poverty Guidelines for ordinary program eligibility and also describes an asset test.
How to apply
How to get medical records
Hospital records are handled through West Tennessee Healthcare Health Information Management / Release of Information.
Monday-Friday, 8 a.m.-4:30 p.m.; closed weekends and holidays.
Facility-specific fax published in the WTH records directory.
Patient requesting their own records
Complete West Tennessee Healthcare’s Request for Access to Protected Health Information. An online hospital-record request option is also available.
Third party requesting records
The hospital uses an Authorization for Release of Protected Health Information when a third party is requesting the record and the request is not being initiated directly by the patient.
Records sent to another physician
West Tennessee Healthcare states that copies can be sent to a physician or another hospital for continuation of care without charge. The continuation-of-care fax published by WTH is 731-541-6768.
Patient portal and MyChart
West Tennessee Healthcare offers electronic access for appointments, health information, messages and billing, although portal availability can depend on whether the care was delivered through the hospital or a West Tennessee Medical Group clinic.
Current MyChart functions advertised by West Tennessee Healthcare include:
- View appointments.
- View test results.
- Request prescription refills where supported.
- Send secure messages to participating medical teams.
- Review past visits and After-Visit Summaries.
- View statements and pay eligible bills.
Food, gift shop, chapel and hospital amenities
Several useful visitor amenities are located inside or immediately around JMCGH.
Food court
Located on the lower level of the A Tower. Guests may purchase food there and WTH also advertises order-ahead functionality.
Starbucks
Located on the lower level near the food court.
Subway
Also located on the hospital’s lower level.
Cloverkey Gift Shop
Main level across from the elevators. Phone 731-541-6192. Free same-day gift delivery to patients is offered for eligible orders.
Chapel
The hospital chapel is located behind the main desk.
Labyrinth / meditation area
A labyrinth is located outside the entrance to Garage 1.
Gift shop hours
- Monday-Friday: 7 a.m.-8 p.m.
- Saturday-Sunday: 9 a.m.-6 p.m.
- Holiday hours may vary.
Before you visit: practical checklist
For an appointment
- Confirm the exact doctor or department.
- Confirm the correct building/floor.
- Bring a photo ID.
- Bring insurance information.
- Bring referral/order paperwork when required.
- Bring an updated medication list.
- Know whether your appointment is hospital-based or in a separate clinic.
For a hospital visit
- Use Garage 1 unless a specialty unit directs you elsewhere.
- Bring state-issued identification for visitor screening.
- Check unit-specific visitor restrictions.
- Do not visit if you have infectious symptoms.
- Save 731-541-5000 in case you need entrance or department help.
- Allow extra time while ER construction access is changing.
Jackson General Hospital address and Google Map
Main hospital: 620 Skyline Drive, Jackson, Tennessee 38301.
Recommended visitor parking: Garage 1, 745 W. Forest Avenue, Jackson, TN 38301.
Jackson General Hospital FAQs
Answers to the practical questions patients and visitors commonly have before going to Jackson-Madison County General Hospital.
1. What is Jackson General Hospital in Jackson, Tennessee officially called?
2. What is Jackson General Hospital’s phone number?
3. Is Jackson-Madison County General Hospital open 24 hours?
4. Is the Jackson General Hospital Emergency Room open 24 hours?
5. How much does the Jackson General Hospital Emergency Room cost?
6. Is parking free at Jackson General Hospital?
7. What are the visiting hours?
8. How do I get my medical records from Jackson General Hospital?
9. Does Jackson General Hospital offer financial assistance?
10. How do I find a doctor or check a doctor’s schedule at Jackson General Hospital?
Official information used for this guide
This page was built from West Tennessee Healthcare’s current hospital, Emergency Department, visitation, billing, medical records, maternity, parking, provider and financial-assistance information. Important facts are explained directly above instead of sending readers through a list of links.
- Official Jackson-Madison County General Hospital location page
- Official JMCGH Emergency Room page
- Current West Tennessee Healthcare visitation policy
- Medical-record request information
- Hospital charges and price estimator
- Patient Financial Assistance program
- Current uninsured/self-pay policy
- Maternity, NICU and OB services
- West Tennessee Healthcare MyChart