Mercy General Hospital: Address, Phone & Patient Info

Mercy General is a community hospital and regional referral center. It is part of Dignity Health and CommonSpirit Health. The hospital is a Joint Commission-certified Primary Stroke Center and provides a large concentration of cardiovascular services.

Mercy General itself primarily handles hospital-based services. Many physician appointments are scheduled through Mercy Medical Group or another physician group whose doctor has privileges at the hospital.

Current cardiologists at Mercy Medical Plaza

Current electrophysiology / heart-rhythm doctors

Electrophysiology office: 916-453-2500.

Current cardiovascular and cardiothoracic surgeons

Vascular surgery

Current CommonSpirit provider information lists Ali Tabrizi Tajlil, MD, a vascular surgeon with privileges at Mercy General Hospital, practicing at 3941 J Street, Suite 370. Current office phone: 916-229-8890.

The Mercy General Emergency Room is staffed around the clock and treats patients who need immediate evaluation for potentially serious illness or injury.

Use the ER for problems such as

• Chest pain or possible heart attack.
• Stroke symptoms.
• Severe shortness of breath.
• Loss of consciousness.
• Severe bleeding.
• Major injury.
• Serious allergic reaction.
• Other conditions where waiting could threaten life or limb.

Is Mercy General a trauma center?

Mercy General’s current hospital profile emphasizes emergency, cardiovascular, stroke and surgical care but does not advertise the facility as a designated Level I or Level II trauma center. For major trauma, call 911 and let EMS select the appropriate trauma destination.

Emergency Room fee

Cardiovascular care is one of Mercy General Hospital’s most significant specialties. The Alex G. Spanos Heart & Vascular Center brings advanced cardiac diagnosis, intervention, surgery and recovery services together on the campus.

The center also includes:

• A 21-bed cardiac ambulatory procedure area.
• Advanced diagnostic cardiopulmonary services.
• Cardiac and pulmonary rehabilitation.
• A chapel and healing garden.
• Advanced heart-failure care.
• Electrophysiology.
• Interventional cardiology.
• Cardiothoracic and vascular surgery.
• Heart transplant-related services.
• Structural heart procedures.

Advanced cardiac procedures available through the regional program

• TAVR — transcatheter aortic valve replacement.
• Transcatheter edge-to-edge valve repair.
• Left atrial appendage closure.
• Leadless pacemaker placement.
• Catheter ablation.
• Cardiac rhythm-device implantation.
• LVAD / advanced heart-failure therapies.
• Robotic-assisted cardiac surgery.
• Heart-failure monitoring.

Cardiac rehabilitation

Published heart education fees

Mercy General’s current spine surgery instructions say to:

• Complete ordered pre-operative testing.
• Expect a pre-admission nursing call before surgery.
• Discuss blood thinners and medications with the surgeon.
• Follow fasting instructions exactly.
• Arrange transportation before surgery.
• Arrive approximately two hours before the scheduled operation unless told otherwise.
• Bring photo ID and insurance information.
• Bring durable power-of-attorney documentation when applicable.
• Bring CPAP, brace or other equipment if the surgical team tells you to bring it.
• Leave jewelry and valuables at home.

Orthopedic / joint replacement education

Mercy General offers pre-surgery education for patients preparing for joint replacement. Current contact: 916-453-4332.

Spine surgery education

The current spine education material describes a weekly pre-surgery class, except holidays, with registration through 916-736-8050. Because class scheduling can change, confirm the current date and whether the session is in person or video-based before attending.

Does Mercy General publish a standard doctor fee?

No. A cardiology consultation, surgery consultation, orthopedic appointment or other professional visit can have a different price depending on the doctor, complexity, insurance plan and services performed.

Does Mercy General publish one ER fee?

No. Emergency charges vary substantially depending on what treatment is medically necessary.

Hospital price transparency

CommonSpirit publishes hospital standard-charge information and provides patient cost-estimator tools. Standard charges are not the same as your final out-of-pocket amount because deductibles, insurance contracts and financial assistance can change what you owe.

Current payment options include

• Online hospital bill payment.
• Payment by phone.
• Payment by mail.
• In-person payment at the hospital.
• Payment-plan arrangements.
• Financial-assistance screening.

CommonSpirit’s current financial-assistance guidance says its California hospitals can provide financial assistance to eligible uninsured or underinsured patients receiving medically necessary care when household income is up to 500% of the Federal Poverty Level, subject to the full policy and financial review.

Applications generally require

• Household information.
• Family size.
• Gross monthly income information.
• Supporting income documentation.
• Financial-resource information where required.
• A completed and signed application.

Mailing address for Mercy General financial assistance

CommonSpirit and Dignity Health contract with a broad range of commercial and government insurance plans, but participation differs by the exact plan, doctor, medical group and service.

Before scheduled care

1. Call the insurance company using the number on your card.
2. Give the name “Dignity Health Mercy General Hospital.”
3. Give the doctor’s full name separately.
4. Ask whether both are in-network.
5. Ask whether hospital admission requires prior authorization.
6. Ask whether surgery, imaging or specialty treatment needs authorization.
7. Ask about deductible, copay and coinsurance.

Current Greater Sacramento HIM address

Requesting your own records

A portion of the record—including available laboratory results, medication history and appointment information—can also be accessed through the Dignity Health patient portal.

My Portal can provide access to functions such as:

• Medical-record summaries.
• Laboratory and test results.
• Medication lists.
• Upcoming appointments.
• Provider search and appointment scheduling for participating practices.
• Messages to participating providers.
• Online bill payment.

Current unit-specific visitor limits

Regular visitor parking

Current hospital visitor information states that 24-hour patient and visitor parking is available in the onsite garage off H Street. Current published rate: $2 per 30 minutes, maximum $12 per day.

Free valet

Emergency Room parking

Limited spaces near the Emergency Department are reserved for emergency patients.

Surgery parking

Mercy General’s current spine-surgery materials route some surgery patients to the north-end Mercy General parking garage and reference access from the J Street side between 39th and 40th Streets. Follow the arrival instructions supplied by your surgeon if they differ from the general H Street visitor entrance.

Handicap parking

Current surgical guidance identifies accessible parking spaces at the hospital and Mercy Medical Plaza. It also states that patients displaying a qualifying handicap placard are not charged in the Mercy General garage under that surgery guidance. Confirm the current validation procedure with parking staff when entering.

The J Street Bistro offers hot grill items, salads, paninis, pizza and other meals. The hospital also provides Wi-Fi for patients and visitors.

Hospitality cart

Hospital surgery resources describe a complimentary hospitality cart that circulates through selected waiting and patient areas with items such as coffee, tea, juice, crackers and simple activities.

Mercy General’s current patient-and-visitor information identifies the House of Mercy across the street from the hospital as a lodging option for visitors from outside the Sacramento area.

The accommodation is described as welcoming, apartment-style lodging with a shared kitchen. Ask the hospital operator or care team about current availability and eligibility.

Inpatient Acute Rehabilitation

Mercy General offers hospital-based acute rehabilitation for patients who require intensive recovery services after illness, surgery, stroke or injury. Current CommonSpirit location information lists the inpatient rehabilitation service as available 24 hours a day, seven days a week.

Rehabilitation teams can include

• Physical therapists.
• Occupational therapists.
• Speech-language therapists.
• Rehabilitation nurses.
• Physicians.
• Case managers.
• Social workers.
• Dietitians.

Cardiac and PAD rehabilitation

Start by speaking with the patient’s nurse or nursing supervisor. If the concern is not resolved, Mercy General provides a formal grievance route.

Condition Help for hospitalized patients

Mercy General’s surgical patient resources also describe Condition Help, intended for hospitalized patients or loved ones who believe urgent extra attention is needed and their concern has not been adequately addressed. From a bedside hospital phone, the current guide instructs families to dial extension 4670.