Princess Margaret Hospital: address, phone, Info Line, myUHN, urgent care, parking and first-visit help
Princess Margaret Hospital is commonly searched by that name, but the official UHN name is Princess Margaret Cancer Centre. This guide puts the real patient information first: where to go, which phone number to use, how to prepare for the first appointment, how to use myUHN, where to park, and what to do if your cancer symptoms feel urgent.
Emergency first: do not use this page for urgent danger
Call 911 immediately for chest pain, trouble breathing, stroke symptoms, severe bleeding, severe allergic reaction, collapse, uncontrolled pain, major injury, suicidal danger or any life-threatening emergency. This is an independent guide, not UHN, not your care team, and not an emergency contact route.
Quick video near the answer section
This video is included early so cancer patients and caregivers get visual context before using the detailed guide. Use it as a learning aid only. For appointments, symptoms, urgent care, parking and medical instructions, confirm through UHN or your care team.
Quick solver: choose your need and take the right action
Use this first. It is built for patients, family caregivers and visitors who need the right action without opening multiple official pages.
| Your need | Best action now | Prepare this | Avoid this mistake |
|---|---|---|---|
| Find the hospital | Use 610 University Avenue, Toronto, ON M5G 2M9. | Search “Princess Margaret Cancer Centre 610 University Avenue”. | Do not search only “Princess Margaret” because unrelated results can appear. |
| General hospital question | Call 416-946-2000. | One clear sentence: “I need help with…” | Do not give full private medical details to the wrong desk. |
| Practical patient/visitor help | Call Info Line 416-946-4559. | Appointment date, clinic name, patient concern and question. | Do not use this as emergency triage. |
| Cancer symptoms feel urgent | Call your care team or Urgent Care Clinic route if instructed; call 911 for emergencies. | Diagnosis, treatment, symptoms, fever reading, medications and care-team instructions. | Do not walk into specialty urgent care without following UHN/care-team instructions. |
| Urgent Care Clinic info | Call 416-946-4501. | Current oncology patient status and reason for urgent concern. | Do not confuse oncology urgent care with a general emergency department. |
| Use patient portal | Open myUHN. | Activation code, email/phone verification, health card or MRN if needed. | Do not share portal codes or results screenshots publicly. |
| myUHN sign-in problem | Call myUHN Support: 416-340-3777. | Your email, phone, registration code issue and login problem. | Do not keep making duplicate accounts. |
| Health records | Use UHN Health Records or myUHN record request. | Signed form, pre-paid fee if required, patient ID and exact record type. | Do not ask for “all records” if you only need one report. |
| Patient complaint or compliment | Call Patient Relations: 416-340-4907. | Date, clinic/unit, concern, names if known and callback number. | Do not post private cancer-care details publicly. |
| Parking or drop-off | Use Murray Street or University Avenue entrance; check parking signs carefully. | Know whether you need appointment, urgent care, clinic, imaging or inpatient visit. | Princess Margaret does not have its own parking lot. |
Phone numbers and exact call scripts
Use the right route. Cancer-centre phone menus can feel confusing if you do not state the task clearly.
| Need | Phone / route | Say this first | Best use |
|---|---|---|---|
| General inquiries | 416-946-2000 | “I need help reaching the right Princess Margaret department for…” | General routing and hospital contact help. |
| Princess Margaret Info Line | 416-946-4559 | “I need practical patient or visitor information about…” | Real-time practical support, Monday to Friday during listed hours. |
| Urgent Care Clinic | 416-946-4501 | “I am a Princess Margaret oncology patient and I need urgent-care guidance.” | Ambulatory oncology urgent-care route, not general emergency replacement. |
| myUHN support | 416-340-3777 / myUHN@uhn.ca | “I need help with myUHN login, registration, code or two-step verification.” | Portal registration and sign-in support. |
| Patient Relations | 416-340-4907 | “I have a complaint, compliment or concern about my UHN care experience.” | Feedback, care concern, complaint, compliment or unresolved patient issue. |
| Wheels of Hope | 1-888-939-3333 | “I am asking about cancer-related appointment transportation.” | Canadian Cancer Society volunteer transportation registration. |
| PM Lodge | 416-413-7417 ext. 8110 | “I am an out-of-town cancer patient asking about PM Lodge.” | Accommodation questions after oncology team booking request process. |
Urgent care: what patients must understand
Princess Margaret is a specialized cancer centre. The Urgent Care Clinic is for ambulatory oncology patients who need stabilization, investigation and possible admission. It is not a replacement for 911 or a general emergency department.
Use 911 for severe breathing trouble, chest pain, stroke symptoms, collapse, uncontrolled bleeding, severe allergic reaction or immediate danger.
If you are a current patient with concerning cancer-treatment symptoms, follow your care-team instructions or clinic urgent-care route.
UHN lists the Urgent Care Clinic at Princess Margaret, Monday to Friday, 9:00am–8:00pm, phone 416-946-4501.
Before you leave home: first appointment and visit planner
Most appointment delays happen because users arrive at the wrong entrance, bring incomplete records, forget medications, or underestimate how long the appointment may take.
Pick your visit type
| Visit type | Where to start | Bring this | Practical tip |
|---|---|---|---|
| First clinic appointment | Go directly to your clinic to register. | OHIP card or government photo ID, medication list, medical package, imaging CD/DVD or digital access. | First visits may be consultations and can take longer than follow-ups. |
| Follow-up appointment | Clinic listed in your appointment details. | Health card, medication updates, symptom notes, questions and myUHN access. | Use eCheck-In if you receive a request, but still check in at the front desk. |
| Urgent oncology concern | Call care team or urgent-care route; call 911 if life-threatening. | Diagnosis, treatment, symptom list, fever reading, medication list and care-team instructions. | Do not treat urgent care as walk-in general emergency care. |
| Inpatient stay | Follow admission instructions from your team. | OHIP card, benefits card, medications in original bottles, toiletries, comfortable clothes, aids and chargers. | Do not bring valuables, large cash or unnecessary cards. |
| Out-of-town treatment stay | Ask oncology team about PM Lodge or accommodation resources. | Treatment schedule, eligibility details, caregiver plan and transport needs. | PM Lodge requires an oncology team booking request and approval. |
| Medical record request | myUHN or UHN Health Records page. | Signed disclosure form, pre-paid fee if required and exact record request. | Ask for the specific report rather than every record if you only need one document. |
First appointment checklist
- OHIP card, or government photo ID if you do not have OHIP.
- Medication list including prescriptions, over-the-counter drugs, vitamins, minerals, supplements and herbal products.
- Medical information from your referring doctor, including imaging CD/DVD or digital imaging access if provided.
- Important medical history: surgeries, allergies, previous serious conditions, heart attacks, strokes or other major health events.
- Comfortable clothing that is easy to change into and out of if examination is needed.
- A list of your most important questions, because appointment time can feel short.
- Phone charger, water/snack if allowed, and caregiver/support person if helpful.
Map, entrances, transit, drop-off and parking
The address is 610 University Avenue, Toronto, ON M5G 2M9. UHN lists two main entrances: the University Avenue entrance and the Murray Street entrance behind the hospital. The best drop-off point is the Murray Street entrance, but University Avenue can also be used. Both are wheelchair accessible.
| Travel need | Best option | Practical tip |
|---|---|---|
| Main entrance | University Avenue entrance at 610 University, just south of Orde Street. | Good for general arrival, but confirm your clinic/floor before leaving. |
| Drop-off / pick-up | Murray Street entrance behind the hospital, south of Orde Street. | UHN says this is the best place to drop someone off. |
| After-hours access | University Avenue and Murray Street entrances are listed open 6:00am–8:00pm; after 8:00pm use intercom. | Do not assume every entrance is open at night. |
| Subway | Queen’s Park station on Line 1. | This is usually the simplest transit landmark for new patients. |
| Streetcar | 506 Carlton to University stop, or 505 Dundas to University stop. | Check TTC service alerts before appointment days. |
| Parking | Nearby public lots on Murray Street; discounted frequent-visitor parking may be available at UHN’s 201 Elizabeth Street lot. | Princess Margaret does not own its own parking lots. Read street signs carefully. |
myUHN patient portal: appointments, results, records and support
myUHN is the UHN patient portal for appointments, results and personal health records. UHN also says two-step verification is mandatory for myUHN accounts, so patients may need to confirm email or mobile contact information when logging in.
- Use the official portal route.
Go to myUHN or download the MyChart app through official app stores. - Register with an activation route.
You may receive an instant activation link, printed activation code, After Visit Summary code or request a code online. - Prepare identity details.
You may need your date of birth, MRN or Ontario Health Card number, email and verification contact method. - Use two-step verification.
Keep access to the email or phone number that receives verification codes. - Use myUHN for practical tasks.
You can view appointments/results, update information, check in, complete questionnaires and message select clinics where available. - Contact support for login issues.
UHN lists myUHN support Monday to Friday, 9:00am–5:00pm, at 416-340-3777 or myUHN@uhn.ca.
Health records: how to request without delay
Under Ontario health privacy rules, patients can request access to their own personal health information. UHN says patients can request a copy of personal information and/or request access through myUHN.
- Check myUHN first.
Some results, appointments, reports or requested records may already be available in the portal. - Decide the exact record type.
Examples: pathology report, imaging report, discharge summary, clinic note, lab result, medication list or full record. - Use the official disclosure form.
UHN requires a completed and signed Disclosure of Medical Record Information form for copies of records. - Expect an administrative fee where applicable.
UHN states a pre-paid administrative fee is required for record copy requests. - Ask the receiving doctor what they need.
If another doctor only needs one report, requesting everything can slow you down. - Protect downloaded records.
Store PDFs securely and shred printed copies you no longer need.
Support services users often miss
Princess Margaret has many support resources beyond appointments. These are high-value details that help patients and caregivers solve real problems.
PM Lodge is a self-care facility for eligible out-of-town cancer patients. Your oncology team must submit a booking request, and the Lodge must approve and book your stay.
Cancer-related appointment transportation may be available through the Canadian Cancer Society. New clients can call 1-888-939-3333.
UHN resources say interpretation is available remotely/phone/video at UHN sites, and in-person interpretation is available during listed weekday hours.
Princess Margaret support resources include counselling, caregiver services, patient library, resource counselling and programs for patients/families.
The Patient & Family Library can help patients and caregivers find trusted cancer information and support resources.
Princess Margaret resources describe Magic Castle as a child-care support service for families of patients receiving care.
Screenshots: add proof exactly where users need it
Add your screenshots here after publishing. Use them to show official pages that users actually need: directions/entrances, myUHN, and appointment/guide pages.
Directions & Parking
myUHN portal
Guide to Princess Margaret
Toronto local tips that make the page useful again
These practical details help users before every visit.
For many visitors, Queen’s Park subway station on Line 1 is easier than driving and parking downtown.
UHN says Princess Margaret does not own parking lots. Check nearby public lots and discount options before long treatment days.
If your referring doctor gave imaging on CD/DVD or digital access, bring it. Cancer-care teams may need prior imaging and reports.
myUHN can help with appointments, results, questionnaires and messaging select clinics. Do not wait until appointment day to solve login problems.
First cancer appointments can feel overwhelming. A trusted person can help remember instructions and questions.
Do not post reports, diagnosis details, health card numbers, portal screenshots or myUHN verification codes online.
How to read reviews and quality information safely
Reviews can help with parking, wayfinding, wait-time expectations, communication and support services, but they should not replace medical advice, referral guidance or urgent-care instructions.
- Use reviews for practical patterns: parking, signage, wait time, staff communication and check-in confusion.
- Do not choose emergency care based on star ratings. Call 911 for emergencies.
- For cancer treatment decisions, use your oncologist, care team and official UHN resources.
- For complaints or compliments, use UHN Patient Relations at 416-340-4907.
- For trustworthy cancer information, use UHN/Princess Margaret patient education resources and your care team.
Official sources used for this guide
This is an independent guide, but the practical details are based on official UHN and Princess Margaret resources. Always confirm current information directly with UHN before acting on medical, appointment, portal, parking or records questions.
| Official source | Used for |
|---|---|
| Princess Margaret Cancer Centre official page | Official identity, cancer centre context and patient/caregiver navigation. |
| UHN Princess Margaret hospital page | General inquiries, Info Line and Patient Relations contact context. |
| Princess Margaret directions and amenities | Address, entrances, after-hours access, transit, drop-off, parking, accessibility and Wheels of Hope. |
| Urgent Care Clinic | Urgent Care Clinic location, phone, fax, hours and oncology urgent-care purpose. |
| myUHN Patient Portal | Portal features, two-step verification, support phone and support email. |
| My First Appointment | First appointment preparation, what to bring and consultation expectations. |
| UHN Health Records | Accessing health information, disclosure form and administrative fee context. |
| Princess Margaret Lodge | Out-of-town patient accommodation, booking request process and contact context. |
Last manual check: June 24, 2026. This page is independent and informational only. UHN phone routes, visiting rules, portal instructions, parking details and clinic hours can change.
FAQs about Princess Margaret Hospital
What is Princess Margaret Hospital officially called?
The official UHN name is Princess Margaret Cancer Centre. Many patients still search for it as Princess Margaret Hospital or The Princess Margaret.
Where is Princess Margaret Cancer Centre located?
The address is 610 University Avenue, Toronto, ON M5G 2M9.
What is the main phone number?
UHN lists general inquiries for Princess Margaret at 416-946-2000.
What is the Princess Margaret Info Line?
The Info Line is for practical patient and visitor information. UHN lists it as 416-946-4559, Monday to Friday, 8:00am–4:30pm.
Does Princess Margaret have an urgent care clinic?
Yes. UHN lists the Urgent Care Clinic on the 2nd floor, room 2-636, Monday to Friday 9:00am–8:00pm, phone 416-946-4501. It is for ambulatory oncology patients and is not a replacement for 911.
Which entrance should I use?
UHN lists the University Avenue entrance at 610 University and the Murray Street entrance behind the hospital. Murray Street is listed as the best drop-off point.
Does Princess Margaret have its own parking lot?
UHN says Princess Margaret does not own any parking lots. Nearby public lots are available on Murray Street, and frequent patients/families/visitors may be eligible for discounted parking at the 201 Elizabeth Street UHN lot.
What should I bring to my first appointment?
Bring your OHIP card or government photo ID, medical information package, medication list, imaging CD/DVD or digital imaging access if provided, and questions for your care team.
How do I use myUHN?
Use the official myUHN portal to view appointments, results and health records. For support, UHN lists 416-340-3777 and myUHN@uhn.ca.
How can I request health records?
Use UHN Health Records or myUHN. UHN says record-copy requests require a completed and signed Disclosure of Medical Record Information form and a pre-paid administrative fee where applicable.
Is there accommodation for out-of-town patients?
Princess Margaret Lodge is a self-care facility for eligible out-of-town cancer patients. Your oncology healthcare team must submit a booking request, and the Lodge must approve and book the stay.
Is this page official UHN support?
No. This is an independent guide. It cannot access patient records, schedule appointments, provide medical advice, contact doctors, unlock myUHN accounts or provide emergency support.