Silver Hill Hospital: admissions, location, levels of care, insurance, visiting hours and family planning
Silver Hill Hospital is a psychiatric and addiction-treatment hospital in New Canaan, Connecticut. This guide puts the most useful information first: who to call, what level of care to ask about, what to prepare before admissions, how visiting works, how insurance questions are handled, and what to do if the situation is urgent.
Urgent safety first: when this page is not enough
If someone is in immediate danger, call 911. If you or someone else is in suicidal crisis, emotional distress, or a substance-use crisis in the United States, call or text 988 for the 988 Suicide & Crisis Lifeline. This independent page cannot assess risk, provide crisis counseling, admit a patient, or replace emergency care.
Quick video near the answer area
This Silver Hill-related video is included as a visual context helper for families researching psychiatric and addiction-treatment options. Use it only as general background. For admission decisions, crisis safety, insurance, program fit, and current availability, call Silver Hill directly.
Quick solver: choose the real problem and take the next step
Use this section first. It is designed for patients, parents, spouses, clinicians and families who need a clear action without searching multiple pages.
| Your situation | Best action now | Prepare before calling | Important warning |
|---|---|---|---|
| Someone is in immediate danger | Call 911. For mental health or substance-use crisis support, call/text 988. | Location, immediate risk, substances involved, weapons, medical issues. | Do not wait for admissions callback during a life-threatening emergency. |
| Need admission or program fit | Call 1-866-542-4455. | Symptoms, diagnoses, medications, safety concerns, insurance and current providers. | Ask whether inpatient, residential or IOP is appropriate. |
| Clinician is referring a patient | Call admissions and fax clinical documentation if directed. | Clinical notes, diagnosis, medications, recent risk concerns, level-of-care request. | Admission fax is listed as 203-643-2090; verify before sending private records. |
| Need insurance or cost clarity | Open Fees & Insurance and ask admissions/Patient Accounts. | Insurance card, plan type, out-of-network benefits, deductible, authorization details. | Residential coverage often depends on out-of-network benefits and varies by plan. |
| Need visiting information | Use Location & Visiting Hours page and call the patient’s treatment team. | Program name, unit/house, patient name and relationship. | Residential visiting varies by program. |
| Need directions | Use 208 Valley Road, New Canaan, CT 06840. | Arrival time, admissions appointment, whether arriving by car/train/airport. | Admissions is located on the West Campus according to driving directions. |
Admissions process: what happens step by step
Silver Hill’s admission information describes a process that may include initial contact, coordination, medical triage, psychiatric evaluation, insurance/fees guidance, and family considerations. Use the steps below to make the call more productive.
- Call admissions.
Use 1-866-542-4455. Say whether you are calling for yourself, a family member, or as a referring clinician. - Explain the current concern clearly.
Give the main issue: depression, anxiety, substance use, self-harm risk, trauma symptoms, psychosis concerns, personality disorder symptoms, or co-occurring diagnoses. - Describe safety level.
Be direct about suicidal thoughts, recent attempts, withdrawal risk, intoxication, aggression, medical issues, or whether someone can stay safe until assessment. - Ask which level of care fits.
Ask whether inpatient, residential, intensive outpatient, adolescent, adult, executive/professional, or assessment program should be considered. - Prepare insurance and payment details.
Have insurance card, policyholder info, out-of-network benefits, deductible, authorization requirements and payment questions ready. - Confirm arrival instructions.
Ask where to arrive, what time, what to bring, what not to bring, whether medications should be brought, and what family members should expect. - Ask about aftercare planning early.
Ask how discharge planning works, whether IOP or residential step-down might be recommended, and how outpatient providers are coordinated.
Levels of care: inpatient vs residential vs intensive outpatient
Silver Hill describes three core levels of care: inpatient, residential and intensive outpatient treatment. The right fit depends on safety, symptoms, structure needed, insurance, schedule, and clinical recommendation.
| Level of care | Best for | Practical questions to ask admissions |
|---|---|---|
| Inpatient | Higher acuity needs, stabilization, intensive psychiatric assessment, detox/withdrawal concerns or short-term hospital-level care. | “Is inpatient clinically appropriate? What is the expected length of stay? Is it in-network with my plan?” |
| Residential | Structured live-in treatment after stabilization or when a person needs deeper therapeutic work than weekly outpatient care. | “Which residential program fits this diagnosis? What is self-pay vs out-of-network reimbursement? What items are allowed?” |
| Intensive Outpatient Program | People who can live at home but need structured group-based treatment several days per week. | “Is this program covered by my plan? Is it in-person or remote? Do I need an outside therapist and psychiatrist?” |
| Adolescent care | Teens ages 13–17 with mood, anxiety, self-harm, substance-use or co-occurring concerns. | “Which adolescent program is appropriate? What schoolwork support, family involvement and visitor rules apply?” |
Insurance, reimbursement and financial questions
Insurance can be different by level of care. Silver Hill states that inpatient treatment is generally covered by health insurance, IOPs are generally covered by participating health plans, and residential programs may use out-of-network reimbursement depending on the plan. Always confirm your exact plan before admission.
| Question | Ask this exact wording | Why it matters |
|---|---|---|
| Is inpatient covered? | “Is Silver Hill in-network for inpatient behavioral health under this plan?” | Inpatient coverage may differ from residential or outpatient coverage. |
| Residential reimbursement | “Do I have out-of-network benefits for residential psychiatric or substance-use treatment?” | Residential reimbursement often depends on out-of-network benefits and plan rules. |
| Authorization | “Who obtains preauthorization, and what documentation is needed?” | Authorization problems can delay admission or affect reimbursement. |
| Out-of-pocket cost | “What deposit, deductible, coinsurance, self-pay amount or non-covered fee applies?” | Families need realistic cost expectations before arrival. |
| Financial assistance | “Is financial assistance available for this level of care, and what documents are required?” | Silver Hill notes financial assistance for inpatient and residential stays, but criteria apply. |
Visiting hours and program contacts
Silver Hill lists daily visiting hours for inpatient and residential programs but tells families to contact the patient’s treatment team for specifics. Inpatient visiting has listed weekday/weekend patterns, while residential visiting varies by program.
| Program / unit | Listed information | Phone / practical use |
|---|---|---|
| Inpatient units | Weekdays 4pm–5pm; weekends & holidays 1pm–3:30pm. | Call the unit/treatment team before visiting. |
| Acute Care Unit / Adolescent Inpatient | Inpatient-unit visiting applies. | 203-801-2380 |
| Adult Inpatient Main House 2 | Inpatient-unit visiting applies. | 203-801-3413 |
| Adolescent Program / K-House | Residential program hours vary by program. | 203-801-2340 |
| DBT-S / Scavetta House | Residential program hours vary by program. | 203-801-2385 |
| Steward House | Residential program hours vary by program. | 203-801-2360 |
| Neuropsychiatric Program / Lodge | Residential program hours vary by program. | 203-801-3446 |
| Resilience Program / River House | Residential program hours vary by program. | 203-801-2365 |
| Triumph Program / Barrett House | Residential program hours vary by program. | 203-801-2319 |
Map, airport/train/car directions and arrival planning
Silver Hill is located at 208 Valley Road, New Canaan, CT 06840. The official directions page says the hospital is convenient to airports, trains and major highways. It also notes that trains from New York or Boston stop at Stamford, where travelers transfer to the New Canaan spur, then may take a taxi from New Canaan station.
Official driving directions note that admissions is located on the West Campus. Confirm this before arrival.
The official page describes train travel via Stamford, then New Canaan spur, then taxi from New Canaan station.
The official page notes direct limousine service from New York airports to Silver Hill Hospital.
Family checklist before calling admissions
Families often call when they are overwhelmed. Prepare the details below so the admissions conversation is clearer and faster.
- Primary symptoms and recent changes.
- Known diagnoses and previous hospitalizations.
- Current medications and allergies.
- Substance use, withdrawal risk or recent overdose concerns.
- Suicidal thoughts, self-harm, aggression or psychosis concerns.
- Current therapist, psychiatrist or referring clinician.
- Insurance card and policyholder details.
- Out-of-network benefits if known.
- Legal name, date of birth and contact information.
- Preferred admission timing and travel limitations.
- Family contact person and emergency contact.
- Questions about phones, laptops, clothes, packages and medications.
What to bring and what to ask before arrival
Silver Hill’s FAQ points users to program-specific “what to bring” lists. Because rules can differ for adult inpatient, adolescent inpatient, adult residential and adolescent residential programs, ask admissions or the unit before packing.
| Ask before packing | Why it matters |
|---|---|
| Can the patient bring a phone or computer? | Rules differ by program. Some residential programs restrict personal devices and provide controlled access. |
| Are medications brought from home allowed? | Hospitals usually need medication review, verification and safe storage rules. |
| What clothing and personal items are restricted? | Behavioral-health programs may restrict items for safety reasons. |
| Can family send packages or care items? | Silver Hill’s FAQ says care packages may be allowed but should follow the what-to-bring list. |
| Is school work allowed for adolescent programs? | The FAQ notes school-work support for adolescent inpatient patients. |
Unique decision tool: what to ask in the first 10 minutes
Use this mini-script to make the admissions call productive. It gives your page repeat value because families can return to it before each call.
Admissions call script
- “Is this an emergency or should we call 911/988 first?”
Ask this if there is current danger, intoxication, withdrawal risk, severe self-harm risk or unsafe behavior. - “Which level of care are we discussing?”
Ask whether inpatient, residential, IOP, adolescent or adult care is being considered. - “What clinical documents do you need?”
Ask whether a therapist, psychiatrist, hospital or provider should fax records to admission fax 203-643-2090. - “What insurance information do you need today?”
Ask what they can check, what you must ask your insurer, and what could remain self-pay. - “What should we bring and what should we not bring?”
Ask for the exact list for the patient’s program, not a generic packing list. - “How will family communication work?”
Ask about treatment-team contacts, visitor hours, phone access, release forms and family meetings.
Official sources used
This independent guide is based on official Silver Hill Hospital pages and crisis-safety resources. Always confirm current details directly with Silver Hill before admission, travel, sending records, or relying on visitor rules.
| Official source | Used for |
|---|---|
| Silver Hill Hospital homepage | Main phone, address, levels-of-care overview and general hospital identity. |
| Admissions page | Admissions phone, admission fax, appointment route and admissions process context. |
| Location & Visiting Hours | Address, train/plane/car directions, visiting hours and program phone numbers. |
| Fees & Insurance | Inpatient, residential, adolescent residential and outpatient insurance guidance. |
| FAQs | What to bring, phone/computer rules, IOP frequency, parking and residential program notes. |
| 988 Suicide & Crisis Lifeline | Crisis-safety guidance for U.S. users. |
Last manual check: June 24, 2026. This page is independent and informational only. It cannot provide medical advice, crisis counseling, admission approval, insurance verification or treatment recommendations.
Silver Hill Hospital FAQs
Where is Silver Hill Hospital located?
Silver Hill Hospital is located at 208 Valley Road, New Canaan, CT 06840.
What is the main admissions phone number?
The main admissions phone number listed by Silver Hill Hospital is 1-866-542-4455.
What is the admission fax number?
The admission fax number listed by Silver Hill Hospital is 203-643-2090. Verify before sending private clinical information.
What levels of care does Silver Hill offer?
Silver Hill describes inpatient, residential and intensive outpatient treatment options.
Does Silver Hill treat adolescents?
Yes. Silver Hill lists adolescent treatment for teens ages 13–17 with separate programs and facilities from adult care.
Does insurance cover Silver Hill Hospital?
Coverage depends on the level of care and insurance plan. Silver Hill states inpatient treatment is generally covered by health insurance, outpatient programs may be covered by participating plans, and residential programs often depend on out-of-network reimbursement.
What are visiting hours?
Silver Hill lists inpatient visiting as weekdays 4pm–5pm and weekends/holidays 1pm–3:30pm. Residential visiting varies by program, so families should call the patient’s treatment team.
What should I do in a crisis?
If there is immediate danger, call 911. In the U.S., you can call or text 988 for suicidal crisis, mental health distress or substance-use crisis support.
Can this website help me get admitted?
No. This independent guide cannot admit patients, give medical advice, verify insurance or contact Silver Hill for you. Call Silver Hill admissions directly at 1-866-542-4455.
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