Yale New Haven Children’s Hospital: Pediatric Care & Info

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Children’s Hospital Guide · New Haven CT · Pediatric Care & Family Info

Yale New Haven Children’s Hospital pediatric care, phone numbers, emergency department, appointments, specialties, visitor rules, billing, MyChart, and directions

Yale New Haven Children’s Hospital is a dedicated pediatric hospital in New Haven, Connecticut, providing primary and specialized medical care for children and families. The hospital location is listed at 1 Park Street, New Haven, CT, with patient information available at 203-688-4242.

Use this guide to find the right phone number, book pediatric specialty care, understand the Pediatric Emergency Department, use MyChart, plan parking and entrance access, review visitor rules, prepare for appointments, and find billing or financial assistance links.

Patient Info: 203-688-4242 Appointments: 877-925-3637 Children’s ED: 203-688-4707 1 Park Street, New Haven Always Open
Call Patient Information Book Pediatric Care Log in to MyChart Pediatric ER Info
Medical emergency? Call 911 immediately. For pediatric emergency department questions, Yale New Haven Children’s Hospital lists the Children’s ED direct number as 203-688-4707. Do not use MyChart or email for urgent medical symptoms.
Entrance and traffic note: Yale New Haven Children’s Hospital’s official location page states that the 1 Park Street main entrance is temporarily closed and that patients and visitors should use the Smilow Cancer Hospital entrance at 35 Park Street. It also notes changed Howard Avenue traffic patterns and recommends allowing extra time.
Hospital location 1 Park Street

New Haven, CT. Use the official location page for current entrance and traffic alerts.

Main patient information 203-688-4242

General patient information for Yale New Haven Children’s Hospital.

New appointments 877-925-3637

Call 1-877-YALE-MDS anytime to speak with a physician referral advisor.

Children’s ED 203-688-4707

Direct phone for the Children’s Emergency Department, according to the official emergency page.

Emergency age range Infancy to age 20

The pediatric emergency department is dedicated to children from infancy through age 20.

Patient portal MyChart

Use MyChart for appointments, renewals, health history, billing, messages, and records access.

Yale New Haven Children’s Hospital overview

A quick explanation of what the hospital is and when families usually contact it.

Yale New Haven Children’s Hospital is part of Yale New Haven Health and is described by the hospital as a dedicated pediatric hospital with primary and specialized medical care. It serves children and families through inpatient units, specialty clinics, emergency services, pediatric transport, subspecialty programs, and family-focused support.

The hospital is connected with Yale School of Medicine and offers pediatric specialty care through New Haven and regional Pediatric Specialty Centers. Families may use the New Haven hospital for complex care, emergency care, surgery, intensive care, oncology, neonatal care, diagnostics, and pediatric specialty appointments.

Best first step: For routine pediatric specialty care, call 877-925-3637 or use the official online appointment tool. For emergencies, call 911 or use the Pediatric Emergency Department.

Yale New Haven Children’s Hospital phone numbers and contact routing

Use the right number based on whether you need appointments, emergency care, specialty-team contact, billing, records, or visitor guidance.

Need Phone / link Use it for
Patient information 203-688-4242 General patient information for Yale New Haven Children’s Hospital.
New pediatric specialty appointment 1-877-YALE-MDS Call 24/7 to speak with a physician referral advisor and find a provider.
Existing patient appointment MyChart Schedule with an existing provider, message the care team, request renewals, and review health history.
Children’s Emergency Department 203-688-4707 Direct Children’s ED contact for emergency department questions. Call 911 for a medical emergency.
Pediatric specialty nurse line Specialty phone directory Use the official contact page for specialty-specific nurse numbers such as cardiology, neurology, endocrinology, GI, allergy, ENT, and more.
Billing customer service 855-547-4584 Billing questions, paper billing, payment plans, financial assistance application help, and hospital bill support.
Patient Relations 203-688-3430 Visitor questions, concerns, patient experience, lodging questions, and family support routing.

How to make a pediatric appointment

New patients and existing patients use different pathways.

For new patients, start with online booking or the referral advisor line. Search for a pediatric provider online or call 1-877-YALE-MDS (925-3637). The official contact page says referral advisors are available 24/7.
For existing patients, use MyChart when appropriate. MyChart can be used to make appointments with your provider and message your specialty team, but it should not be used for urgent medical matters.
Know the specialty before calling if possible. Pediatric cardiology, neurology, endocrinology, GI, ENT, hematology/oncology, allergy, genetics, diabetes, orthopedics, rehabilitation, and other programs may have different scheduling workflows.
Have insurance and referral details ready. Keep your child’s insurance card, pediatrician name, referral or authorization, diagnosis, recent test results, and preferred location ready.
Bring or send records before the appointment. Prior imaging, lab results, discharge summaries, medication lists, growth charts, school forms, and vaccine records help the specialty team prepare.
Confirm the location carefully. Yale New Haven Children’s Hospital care may occur at 1 Park Street, Long Wharf, Smilow, Trumbull, Greenwich, Norwalk, New London, Old Saybrook, or another pediatric specialty location.
Appointment script: “My child needs pediatric specialty care for ____. We are a new/existing patient. The referring provider is ____. We have insurance ____. Which location, doctor, records, and authorization do we need before the visit?”

Pediatric Emergency Department and urgent crisis support

Use emergency services for serious or life-threatening pediatric symptoms.

Situation What to do Important detail
Medical emergency Call 911 immediately. Do not wait for MyChart, portal, email, or routine office callbacks.
Pediatric emergency department question Call Children’s ED at 203-688-4707. The pediatric emergency department cares for children from infancy to age 20.
Child or adolescent behavioral-health crisis Use the Children’s Emergency Department or call 911 if immediate safety is at risk. The Children’s ED is listed as a designated Urgent Crisis Center for children and adolescents aged 16 and under.
Critically ill or injured infant or child at another hospital Provider teams can request pediatric critical care transport through Y Access Transfer Center. The official emergency page lists Y Access Transfer Center at 888-964-4233 for transport-team requests.
Emergency entrance and traffic Follow current campus signs and allow extra time around Howard Avenue. The official location alert states Pediatric ED driveways remain open with one-way entry and exit during traffic-pattern changes.
Seek emergency care now for: trouble breathing, blue lips, severe allergic reaction, seizure, loss of consciousness, serious injury, uncontrolled bleeding, poisoning, severe dehydration, suicidal thoughts, self-harm risk, or any symptom that feels life-threatening.

Pediatric specialties and programs

Yale New Haven Children’s Hospital offers pediatric specialty care across many programs and regional centers.

Emergency medicine

Pediatric emergency care for infants, children, teens, and young adults through age 20, including subspecialty access and child-life support.

Fetal and neonatal care

Fetal care and NICU services are among the hospital’s highlighted pediatric programs for high-risk pregnancies, newborns, and infants.

Neurology and neurosurgery

Pediatric neurology, epilepsy, neurosurgery, and related programs support children with neurological conditions.

Cardiology

Pediatric cardiology teams evaluate and manage heart concerns, testing, follow-up, and complex heart-related conditions.

Endocrinology and diabetes

Specialty services include pediatric endocrinology and diabetes care for hormone, growth, puberty, thyroid, and blood-sugar concerns.

Gastroenterology and aerodigestive care

Pediatric GI and aerodigestive programs help children with feeding, digestion, airway, reflux, swallowing, and complex coordination needs.

Hematology, oncology, and sickle cell

Specialty teams support children with blood disorders, cancer care, bone marrow transplant needs, and sickle cell disease.

Allergy, immunology, ENT, genetics, rehab, and more

The official contact page lists many pediatric specialty teams, and the specialty centers page notes more than 35 specialties and programs.

Pediatric Specialty Centers and location choices

Families may not always need to go to the main New Haven hospital for every specialty appointment.

Location type Examples listed by Yale New Haven Children’s Hospital Best use
Main children’s hospital Yale New Haven Children’s Hospital, 1 Park Street, New Haven Emergency care, inpatient care, complex pediatric services, surgery, intensive care, and specialty coordination.
New Haven specialty centers YNHCH 2nd Floor, Long Wharf, Smilow Cancer Hospital 7th Floor Outpatient pediatric specialty appointments, diagnostics, infusion, oncology-related services, imaging, and follow-up care.
Regional pediatric specialty centers Greenwich, New London, Norwalk, Old Saybrook, Trumbull Expert pediatric specialty care closer to home when the program and appointment type are offered there.
Bridgeport campus Yale New Haven Children’s Hospital Bridgeport Campus Pediatric care connected with Yale New Haven Children’s Hospital resources in the Bridgeport region.
Location check: Before leaving, confirm the exact building, floor, parking garage, entrance, and whether your child’s appointment is at 1 Park Street, 20 York Street, 35 Park Street, Long Wharf, Smilow, or a regional Pediatric Specialty Center.

MyChart for appointments, messages, prescriptions, results, and bills

MyChart is the main online tool for many Yale New Haven Health patient tasks.

Use MyChart for
Scheduling with existing providers, requesting prescription renewals, viewing health summaries, checking released test results, messaging care teams, managing bills, and reviewing account information.
Access needed
MyChart access uses an activation code from a doctor and date of birth, or the system’s online setup workflow.
Parent/proxy access
Parents or guardians may need proxy access for a child’s account. Ask the care team or MyChart support about age-based access rules.
Do not use for
Urgent symptoms, medical emergencies, safety concerns, breathing trouble, severe pain, or anything needing same-day triage.
Urgent-message warning: Yale New Haven Health’s MyChart page says not to use MyChart for messages requiring urgent attention. Contact the doctor’s office or emergency services instead.

Medical records, referrals, school forms, and test results

Records matter for specialists, school nurses, insurance, second opinions, and follow-up care.

Need Best route What to prepare
Recent test result or visit summary MyChart Child’s MyChart access, date of service, provider name, and whether the result has been released.
Transfer records to another doctor Request Medical Records or specialty team Destination doctor, fax number, records needed, date range, and signed authorization if required.
School, camp, or daycare form Pediatrician or specialty office Form deadline, immunization requirement, medication order, action plan, and school fax/email instructions.
Insurance authorization records Ordering provider or specialty office Insurance card, referral, prior authorization number, diagnosis, CPT/procedure details if given, and appointment date.
Discharge instructions Hospital discharge team and MyChart Medication list, follow-up plan, warning signs, school return instructions, and pharmacy information.

Billing, insurance, estimates, price transparency, and financial assistance

Yale New Haven Health provides billing, insurance, paperless billing, payment, estimate, and financial assistance resources.

Billing topic Official route What to ask
Billing customer service 855-547-4584 Ask about hospital charges, payment plans, financial assistance, paper applications, or account questions.
Pay bill online MyChart Use MyChart to pay on an account or make a guest payment when available.
Insurance accepted Billing & Insurance Confirm whether your child’s plan, network, facility, provider, and procedure are covered.
Financial assistance Financial Assistance links Ask for application instructions, income documentation, payment-plan options, and deadlines.
Estimate request Pricing estimates and information page Ask for cost and quality information for a planned procedure or diagnosis, including facility and professional fees.
Billing script: “My child had or will have care at Yale New Haven Children’s Hospital. Can you explain the hospital bill, physician bill, insurance status, estimated out-of-pocket cost, financial assistance options, and whether a payment plan is available?”

Visitor rules, parent/guardian access, and infection precautions

Visitor rules can change during flu, respiratory illness, safety events, or unit-specific restrictions.

Visitor topic Official guidance summary Family action
Parents and guardians Parents and guardians are not considered visitors and are generally welcome 24 hours a day. Ask the unit about wristbands, overnight stay rules, and bedside limits.
Overnight stay Generally, one parent or legal guardian can stay overnight; siblings cannot be accommodated overnight. Confirm with the unit before bringing siblings or extra caregivers.
Friends and family Friends and family may visit from 10 AM to 8 PM while you are with your child. Ask staff about current unit restrictions, passes, and pediatric ICU limits.
After 8 PM access Some pavilion elevators lock at 8 PM, and visitors may need Protective Services assistance. Plan late arrivals carefully and carry required ID or visitor pass.
Infection prevention Visitors should wash hands or use sanitizer and avoid visiting with infection symptoms or recent exposure. Do not visit if you have fever, rash, sore throat, cough, vomiting, diarrhea, or infectious exposure.
Check before visiting: Yale New Haven Health says restrictions may be put in place for flu season, respiratory illness, and patient/staff safety. Call the unit or Patient Relations at 203-688-3430 if uncertain.

Directions, entrance change, parking, public transportation, and map

Campus construction and entrance changes can affect arrival time.

Hospital location
Yale New Haven Children’s Hospital, 1 Park Street, New Haven, CT.
Temporary entrance note
The official location page states the 1 Park Street main entrance is temporarily closed and directs patients and visitors to the Smilow Cancer Hospital entrance at 35 Park Street.
Traffic note
Howard Avenue traffic patterns near the Children’s Hospital are changed during a generator installation project. Allow extra time and follow posted signs.
Public transit
The official location page references CT Transit routes and a shuttle service from Union Station to York & Cedar.
Family lodging
Ronald McDonald House New Haven is listed as a lodging option for families with a hospital staff referral and modest nightly fee.
Use the hospital’s official location page before leaving because entrance, driveway, and parking guidance can change during campus projects.

Family support, patient tools, and hospital resources

Families may need more than medical care: lodging, discharge help, resource access, billing support, and child-life support can matter during a hospital stay.

Family Resource Center

The patients and visitors page describes a Family Resource Center where families can research, read, work privately, access computers and internet, and find child-health resources.

Child life support

The emergency services page notes that a certified child life specialist is available to support children and families in the pediatric emergency setting.

Ronald McDonald House

The hospital location page lists Ronald McDonald House New Haven for families whose child is being treated, with referral required by hospital staff.

Patient Relations

Call 203-688-3430 for patient-experience questions, visitor-rule questions, concerns, or guidance when you are unsure where to start.

How to prepare for a pediatric appointment or hospital visit

Planning ahead can reduce stress and prevent delays.

Confirm the exact site. Verify whether the appointment is at the Children’s Hospital, Smilow, Long Wharf, York Street, Park Street, Bridgeport, Greenwich, Trumbull, Norwalk, New London, Old Saybrook, or another location.
Bring identification and insurance. Bring parent/guardian ID, child insurance card, referral or authorization, custody/guardianship paperwork if relevant, and any school or agency forms.
Bring the medical timeline. Include symptoms, diagnosis, medication list, allergies, surgeries, hospitalizations, specialists, test results, imaging, vaccination status, and family history.
Use MyChart for available records. Review prior results, appointments, messages, medication renewals, and billing information in MyChart before the visit.
Prepare your child. Bring comfort items, snacks if allowed, chargers, schoolwork, medications, hearing/vision aids, mobility items, and any communication supports your child uses.
Ask practical questions before leaving. Confirm follow-up timing, warning signs, medication instructions, school/activity restrictions, test-result timing, and who to call after hours.

Going home after emergency care, surgery, or inpatient stay

Discharge instructions are the bridge between hospital care and safe recovery at home.

Before leaving Ask this Why it matters
Medication instructions What dose, timing, pharmacy, side effects, and missed-dose instructions should we follow? Pediatric doses are weight-based and can change quickly.
Warning signs What symptoms mean we should call the doctor, return to the ED, or call 911? Families need clear red flags after surgery, illness, injury, or crisis evaluation.
Follow-up appointment Who schedules follow-up, and should it be with primary care, specialty care, surgery, therapy, or imaging? Delayed follow-up can affect recovery and school return.
School and activity When can my child return to school, sports, daycare, therapy, travel, swimming, or physical activity? Many pediatric conditions need specific restrictions or notes.
Records and results Which results will appear in MyChart, and who calls if something changes? Some results return after discharge and need follow-up action.

Official source checklist for this Yale New Haven Children’s Hospital guide

Use these official pages for final verification because entrances, phone numbers, visitor rules, scheduling links, and billing procedures can change.

Official source What it verifies When to use it
Yale New Haven Children’s Hospital location page Hospital overview, always-open status, entrance change, traffic alert, parking, public transportation, lodging, and map resources. Use before driving to the hospital or planning a family visit.
Contact Us Appointment booking options, 1-877-YALE-MDS, specialty-team phone directory, main patient information, and emergency 911 notice. Use for phone routing and specialty contact numbers.
Emergency Services Pediatric ED age range, Children’s ED phone, behavioral-health crisis support, pediatric transport, and injury-prevention resources. Use for pediatric emergency department information.
Make an Appointment New patient appointment route, online booking, pediatric specialty access, and Pediatric Specialty Center locations. Use before scheduling pediatric specialty care.
Pediatric Specialty Centers Regional pediatric specialty centers, 877-925-3637 contact, over 35 specialties and programs, and New Haven/regional locations. Use when choosing a specialty location closer to home.
MyChart MyChart scheduling, prescription renewals, health history, app access, and urgent-message warning. Use for online patient access and non-urgent communication.
Billing & Insurance Paperless billing, bill payment, financial assistance, price estimates, insurance information, and billing customer service. Use for bills, insurance, estimates, financial assistance, and payment questions.
Visiting Hours and Guidelines Children’s Hospital parent/guardian access, visitor hours, overnight rules, pediatric ICU limits, infection restrictions, and Patient Relations contact. Use before visiting an inpatient child or planning overnight support.
Independent guide notice: This website is not Yale New Haven Children’s Hospital, Yale New Haven Health, Yale School of Medicine, an emergency department, a physician office, an insurer, or a billing agent. Always verify medical, scheduling, billing, emergency, visitor, and entrance information directly with official Yale New Haven Health sources.

Yale New Haven Children’s Hospital FAQs

Common questions families ask before calling, booking, visiting, using MyChart, going to the Pediatric Emergency Department, or reviewing bills.

1. What is the main phone number for Yale New Haven Children’s Hospital?
The official contact page lists Yale New Haven Children’s Hospital patient information at 203-688-4242.
2. How do I make a new pediatric specialty appointment?
New and first-time patient appointments can be made online or by calling 1-877-YALE-MDS, which is 877-925-3637. The official contact page says physician referral advisors are available 24/7.
3. Where is Yale New Haven Children’s Hospital located?
The hospital location page is for Yale New Haven Children’s Hospital at 1 Park Street, New Haven, CT. It also notes a temporary entrance change directing patients and visitors to the Smilow Cancer Hospital entrance at 35 Park Street.
4. Is Yale New Haven Children’s Hospital open 24 hours?
The official location page lists the hospital as always open. Emergency medical care should be handled by calling 911 or using the Pediatric Emergency Department when appropriate.
5. What is the direct number for the Children’s Emergency Department?
The official emergency services page lists the Children’s Emergency Department direct number as 203-688-4707. For a medical emergency, call 911 immediately.
6. What ages does the Pediatric Emergency Department treat?
The official emergency services page says the Pediatric Emergency Department is dedicated exclusively to children from infancy to age 20.
7. Can I use MyChart for urgent medical concerns?
No. Yale New Haven Health’s MyChart page says not to use MyChart for messages requiring urgent attention. For urgent medical matters, contact the doctor’s office, the emergency department, or 911 depending on the severity.
8. What are the visitor rules for parents and guardians?
Yale New Haven Health says parents and guardians are not considered visitors and are generally welcome 24 hours a day. Generally, one parent or legal guardian can stay overnight, but siblings cannot be accommodated overnight.
9. Does Yale New Haven Children’s Hospital offer financial assistance?
Yale New Haven Health’s billing page says financial assistance programs are available for people who have difficulty affording medical bills. Billing customer service can be reached at 855-547-4584.
10. How do I find a pediatric specialty location closer to home?
Use the Pediatric Specialty Centers page or call 877-925-3637. Yale New Haven Children’s Hospital lists specialty centers in locations including Greenwich, New Haven, New London, Norwalk, Old Saybrook, and Trumbull.