Pediatric Hospital Guide · Richmond, Virginia · ER · Appointments · Records
VCU Children’s Hospital pediatric care, emergency entrance, appointments, medical records, billing, visitors, parking, and family resources
VCU Children’s Hospital commonly refers to Children’s Hospital of Richmond at VCU, also called CHoR. Its Children’s Tower and Children’s Pavilion are in downtown Richmond on the VCU Medical Center campus.
For appointments, CHoR lists (804) 828-CHOR (2467). For life-threatening emergencies, call 911. The Children’s Emergency entrance is at 1001 E. Marshall Street, Richmond, VA 23219.
Emergency first: Call 911 for severe trouble breathing, blue lips, major trauma, seizure, unconsciousness, serious allergic reaction, possible poisoning, stroke-like symptoms, severe bleeding, or any child who may worsen during transport.
Official name
Children’s Hospital of Richmond at VCU
Often searched as VCU Children’s Hospital, CHoR, or Children’s Hospital Richmond.
Appointments
804-828-CHOR
Call 804-828-2467 to request appointments or help finding the right pediatric service.
Children’s Tower
1000 E. Broad St.
Richmond, VA 23219. This is the pediatric inpatient, emergency, and trauma tower.
Emergency entrance
1001 E. Marshall St.
Use for pediatric emergency drop-off. The ER is on Level 3 after entry.
Medical records
804-828-4423
Press option 5 during normal business hours for Release of Information support.
Billing questions
804-523-7001
Toll-free billing support is also listed as 888-803-0082.
VCU Children’s Hospital overview
A practical guide for parents, guardians, caregivers, and referring providers using Children’s Hospital of Richmond at VCU.
Children’s Hospital of Richmond at VCU is the pediatric hospital and specialty-care system connected to VCU Health. Families use it for pediatric emergency care, trauma care, inpatient care, surgery, specialty clinics, outpatient appointments, therapy services, medical records, billing support, and complex care coordination.
The downtown pediatric campus includes the Children’s Tower for emergency, trauma, surgery, imaging, intensive care, NICU, acute care, and inpatient services, plus the connected Children’s Pavilion for many outpatient pediatric specialties.
Best search-name tip: Use “Children’s Hospital of Richmond at VCU” or “CHoR” when checking official pages, calling for appointments, requesting records, or entering the hospital into maps.
VCU Children’s Hospital contact directory
Use the correct contact path so your child reaches the right service faster.
| Need | Phone / link | Use this for |
|---|---|---|
| Life-threatening emergency | 911 | Severe breathing trouble, major trauma, seizure, unconsciousness, poisoning, severe allergic reaction, heavy bleeding, or immediate danger. |
| Appointments / scheduling help | 804-828-CHOR (2467) | Finding a provider, requesting an appointment, asking which pediatric service is right, or routing outpatient care. |
| TDD via Virginia Relay | 1-800-828-1120 | Relay service listed by CHoR for TDD communication support. |
| Inpatient information | 804-828-9000 | Children’s Tower and Critical Care Hospital NICU inpatient information. |
| After-hours provider on call | 804-828-0951 | After-hours provider contact when directed by CHoR. For emergencies, call 911. |
| Medical records | 804-828-4423 | Release of Information, record request status, mail-in requests, and continuity-of-care record routing. Press option 5. |
| Billing questions | 804-523-7001 or 888-803-0082 | Hospital bills, insurance, payment questions, MyChart bill pay, financial assistance, and payment options. |
| Official website | chrichmond.org | Official pediatric services, locations, appointments, providers, visitor information, records, and billing resources. |
Children’s Emergency Room at VCU
CHoR’s pediatric ER is designed for children, with pediatric triage, emergency treatment, subspecialty access, child life support, radiology, and fast-track rooms.
Emergency entrance
1001 E. Marshall Street, Richmond, VA 23219.
Drop-off
Pull into the ER drive off Marshall Street.
Parking
Enter the Children’s Parking Deck at 341 N. 10th Street, then turn down the ramp at the red emergency sign and turn left at the bottom of the ramp for dedicated ER parking.
Inside route
Enter the building and take the special emergency elevator to the ER on Level 3.
ER care
CHoR says its team is prepared for pediatric emergency care 24/7, 365, including sports injuries, middle-of-the-night health scares, and major trauma.
Call 911 immediately
- Severe trouble breathing or blue lips
- Major trauma, crash, fall, or penetrating injury
- Seizure, fainting, or unresponsiveness
- Possible poisoning or overdose
- Severe allergic reaction
- Heavy bleeding or serious burns
Go to the children’s ER now
- Worsening asthma or breathing symptoms
- High fever with stiff neck, confusion, or severe weakness
- Severe pain or dehydration
- Broken bone with deformity
- Concern for abuse or neglect
- Any symptom your child’s doctor says needs emergency care
Fast-track type problems
CHoR says fast-track rooms can treat and release children with conditions such as ear infections, colds, and rashes when appropriate after triage.
Why children are not always seen in order
Emergency triage prioritizes the sickest or most unstable children first. A child who arrives later may be seen first if their symptoms are more urgent.
Do not delay care: If your child is struggling to breathe, very sleepy, confused, blue, badly injured, or rapidly worsening, call 911 instead of trying to park, check in, or call the appointment line.
Appointments, providers, referrals, and MyChart
Use the appointment line when you need help finding the right pediatric specialty, clinic, provider, or location.
Call or request an appointment.
CHoR lists 804-828-CHOR (2467) for appointment help, provider search, and scheduling support.
Have the child’s details ready.
Keep the child’s legal name, birth date, insurance, referring doctor, diagnosis, symptoms, medications, and previous test results nearby.
Ask whether a referral is required.
Some specialty services may need referral notes, records, imaging, labs, or intake forms before scheduling.
Confirm the exact location.
CHoR has multiple locations. Ask whether the visit is in the Children’s Pavilion, Children’s Tower, Brook Road Campus, therapy center, or another site.
Use VCU Health MyChart when available.
MyChart can help with appointments, messages, bills, and records depending on access and account setup.
Use emergency care when needed.
Appointment lines are not for life-threatening symptoms. Call 911 or go to the children’s ER for urgent emergencies.
Appointment script: “My child needs pediatric care for ____. Their age is ____. We were referred by ____. Which CHoR service should we schedule with, and what records or intake forms do you need before the visit?”
Pediatric care and specialty services at CHoR
CHoR offers many pediatric services, from primary care and outpatient specialties to emergency, trauma, inpatient, surgery, and intensive care.
| Care area | What it may include | Family tip |
|---|---|---|
| Emergency and trauma | Pediatric emergency triage, stabilization, trauma care, radiology, child life support, and pediatric subspecialty access. | Use the Children’s Emergency entrance at 1001 E. Marshall Street for pediatric ER care. |
| Primary care | General pediatrics, preventive care, sick visits, care coordination, and referrals to specialists. | Call 804-828-CHOR or use MyChart when available for scheduling. |
| Specialty clinics | Heart care, gastroenterology, hematology/oncology, neonatology, nephrology, neurosciences, pulmonology, urology, and other pediatric subspecialties. | Ask whether the clinic requires referral notes, lab results, imaging, or an intake packet. |
| Surgery | Neurosurgery, orthopedics, general surgery, urology, craniofacial care, ENT, congenital heart surgery, and other pediatric surgical services. | Confirm fasting instructions, medication holds, arrival location, and post-op plan before surgery day. |
| PICU / NICU / inpatient | Pediatric intensive care, neonatal intensive care, acute care, pharmacy, imaging, surgery, and family support in the Children’s Tower. | Call inpatient information at 804-828-9000 when you need routing or patient-location help. |
| Therapy services | Physical therapy, occupational therapy, speech therapy, feeding support, and related therapy-center services. | CHoR lists multiple therapy centers; confirm the exact location before traveling. |
| Behavioral and developmental services | Developmental pediatrics, mental health services, Virginia Treatment Center for Children, and family-centered behavioral support. | Some services may require intake forms or special scheduling steps. |
Children’s Tower vs Children’s Pavilion: which location do you need?
VCU Children’s Hospital has connected pediatric buildings downtown. The names matter for parking, arrival, and check-in.
| Location | Address | Best use |
|---|---|---|
| Children’s Tower | 1000 E. Broad Street, Richmond, VA 23219 | Pediatric inpatient, emergency, trauma, surgery, imaging/radiology, NICU, PICU, pharmacy, acute care, and family amenities. |
| Children’s Emergency entrance | 1001 E. Marshall Street, Richmond, VA 23219 | ER drop-off, dedicated ER parking route, emergency elevator to Level 3, urgent pediatric emergency arrival. |
| Children’s Pavilion | 1000 E. Broad Street, Richmond, VA 23219 | Many outpatient pediatric specialty visits, clinics, provider appointments, and connected pediatric services. |
| Brook Road Pavilion | 2924 Brook Road, Richmond, VA 23220 | Transitional Care Unit and some therapy or specialty services, depending on appointment type. |
| Virginia Treatment Center for Children | 1308 Sherwood Avenue, Richmond, VA 23220 | Behavioral health and related pediatric mental health services. |
Before driving: Confirm whether your appointment is at the Children’s Tower, Children’s Pavilion, Brook Road Campus, Virginia Treatment Center for Children, or a therapy location. Several CHoR locations have similar names.
What to bring to a VCU Children’s Hospital visit
Bring helpful documents when safe, but do not delay emergency care to gather paperwork.
For outpatient visits
- Child’s legal name and birth date
- Parent/guardian photo ID
- Insurance card
- Referral or authorization, if required
- Medication list and allergy list
- Prior labs, imaging, and doctor notes
For ER visits
- Time symptoms started
- What happened before arrival
- Medication or substance exposure
- Medical conditions and allergies
- Blood thinner or seizure medication information
- Emergency contact details
For inpatient stay
- Comfort items approved by the care team
- Phone charger
- List of questions for rounds
- School or work paperwork needs
- Caregiver rotation plan
- Discharge transportation plan
Before discharge
- Diagnosis and care summary
- Medication instructions
- Follow-up appointments
- Return-to-ER warning signs
- Activity, school, and sports restrictions
- Records or work/school notes if needed
Visitors, security, ID, and family support
Visitor rules can change by unit, patient condition, age, infection-control status, and safety needs.
| Visitor topic | What CHoR says | What families should do |
|---|---|---|
| General visitation | CHoR says guests and loved ones are important to healing and directs families to the latest visitation information. | Check the current visitation page or ask the unit before bringing multiple visitors. |
| Photo ID | For certain units, CHoR states everyone 18 and older must provide photo ID, and visitors without photo ID may not be permitted. | Bring a government-issued photo ID for adult visitors. |
| NICU siblings and visitors | CHoR encourages sibling visitation but recommends limiting different visitors to reduce infection exposure; families should ask the baby’s nurse. | Ask the nurse before bringing siblings or extended family. |
| Parent/guardian presence | For some units, CHoR encourages parents/guardians to be present as much as possible when clinically appropriate. | Ask about overnight caregiver rules, badges, and unit-specific limits. |
| Drug-free campus | VCU Health-owned, operated, or leased facilities do not allow possession or use of marijuana on campus. | Do not bring marijuana, firearms, tobacco, or prohibited items to the hospital campus. |
Family communication tip: Pick one caregiver or family spokesperson to receive updates when possible. It helps the care team communicate clearly and protects patient privacy.
How to request medical records from VCU Children’s Hospital
Use the official CHoR medical records process when you need visit notes, discharge records, test results, imaging reports, or records sent to another provider.
Use the online patient record request tool.
CHoR says patients, parents of minor patients, and authorized caregivers can request records online with identity verification.
Have photo ID ready.
The online tool verifies identity using a driver’s license photo that can be captured by webcam or smartphone.
Call if you need help or status.
CHoR lists the Release of Information Call Center at 804-828-4423, option 5, Monday through Friday, 8 a.m. to 4:30 p.m.
Use the mail-in authorization when needed.
Download the authorization form, complete it fully, sign and date it, then mail it to the listed release-of-information address.
Use provider-to-provider transfer for ongoing care.
CHoR says records will be faxed at no cost directly to a provider for continuity of care.
Release of Information phone
804-828-4423, press option 5.
Release fax
804-828-5344.
Mailing address
VCU Health System, Release of Information/Datavant, P.O. Box 980679, Richmond, VA 23298-0679.
Service desk
Main Hospital Lobby, Room 1-403A.
Typical timing
CHoR says requested copies of medical information will be provided within 15 days of receipt.
Billing, insurance, financial assistance, and MyChart bill pay
Hospital bills, physician bills, imaging, lab, emergency, surgery, therapy, and outpatient services may be handled differently.
| Billing topic | What to know | What to ask |
|---|---|---|
| Billing phone | CHoR lists billing questions at 804-523-7001 and toll free 888-803-0082. | “Which bill, account number, and date of service does this balance belong to?” |
| MyChart bill pay | CHoR says bills can be paid online through VCU Health MyChart. | “Can I see this charge in MyChart, and can I get an itemized statement?” |
| Financial assistance | CHoR says it treats all children regardless of ability to pay and may be able to help if families cannot pay in full. | “Can I speak with financial assistance counseling?” |
| Insurance authorizations | Some specialty visits, tests, surgeries, therapy, and imaging may require insurance authorization. | “Does this service need referral, prior authorization, or an in-network review?” |
| Payment plans | CHoR links to VCU Medical Center billing information, including ClearBalance zero-interest financing. | “Am I eligible for a payment plan or zero-interest financing?” |
| Multiple bills | Complex pediatric care may create separate bills for hospital, provider, anesthesia, radiology, lab, therapy, pharmacy, or ambulance services. | “Is this a duplicate bill or a separate provider/facility charge?” |
Billing tip: Keep every statement until insurance finishes processing. Pediatric hospital visits can produce more than one account number or statement.
Parking and directions for VCU Children’s Hospital
Use the Children’s Parking Deck for pediatric visits to the Children’s Pavilion and Children’s Tower.
| Destination | Parking / arrival | What to know |
|---|---|---|
| Children’s Emergency Department | Enter Children’s Parking Deck at 341 N. 10th Street, turn down the ramp at the red emergency sign, and turn left at the bottom for dedicated ER parking. | Drop-off is available at 1001 E. Marshall Street. The ER is on Level 3. |
| Children’s Tower | Use the Children’s Parking Deck for pediatric patients, families, and visitors. | The tower houses emergency, trauma, surgery, imaging, NICU, PICU, acute care, inpatient pharmacy, and amenities. |
| Children’s Pavilion | Use Children’s Parking Deck or follow appointment instructions for pavilion arrival. | Many outpatient specialty appointments are in or near the pavilion. |
| VCU Medical Center campus | VCU Health says patients and visitors can park for free at D Deck, while Children’s Pavilion or Tower visitors can park at the Children’s Parking Deck. | Use VCU Health Way Finder for building, floor, unit, and clinic directions. |
| Valet | VCU Health lists valet service at Children’s Pavilion Monday–Friday, 8 a.m. to 5:30 p.m., with a listed cost of $5. | Confirm current valet availability before relying on it. |
Parking tip: For emergency visits, follow the red emergency sign in the Children’s Parking Deck. For scheduled visits, check the appointment reminder for building and floor details before you park.
VCU Children’s Hospital map
Use the emergency entrance address for ER visits and the Children’s Tower / Pavilion address for most downtown pediatric hospital and outpatient care.
Children’s Tower / Children’s Pavilion
1000 E. Broad Street
Richmond, VA 23219
Appointments: 804-828-CHOR (2467)
For the Children’s Emergency entrance, use 1001 E. Marshall Street. For emergency parking, enter the Children’s Parking Deck at 341 N. 10th Street.
Official source checklist for VCU Children’s Hospital information
Use these official CHoR and VCU Health pages to verify contacts, emergency instructions, appointments, records, billing, parking, and visitor policies.
Children’s Hospital of Richmond at VCU
- Use the official name and appointment number.
- Find services, providers, locations, and MyChart links.
- Review pediatric care programs before scheduling.
Children’s Emergency Room
- Check ER drop-off and parking instructions.
- Review what to expect after arrival.
- Use 911 for life-threatening emergencies.
Explore the Children’s Tower
- Confirm Children’s Tower and Emergency Entrance addresses.
- Review ER Level 3 and parking guidance.
- Check family-friendly amenities and building layout.
Contact CHoR
- Use appointment, inpatient, and after-hours phone numbers.
- Check patient mail instructions.
- Find patient/family concern links.
Request medical records
- Use online or mail-in record request options.
- Call 804-828-4423, option 5, for help.
- Ask about provider-to-provider faxing for continuity of care.
Insurance and billing
- Use billing phone numbers.
- Review MyChart bill pay.
- Ask about financial assistance if needed.
Visitors and security
- Review photo ID and visitor expectations.
- Check current visitation information.
- Follow smoke-free, firearm-free, and drug-free campus rules.
Parking and directions
- Use Way Finder for building-level directions.
- Check Children’s Parking Deck guidance.
- Confirm valet availability before arrival.
Independent guide notice: This page summarizes public information for families and caregivers. It does not provide medical advice, guarantee wait times, verify insurance coverage, schedule care, or replace instructions from CHoR, VCU Health, emergency medical services, billing staff, or medical records staff.
VCU Children’s Hospital FAQs
Common questions about Children’s Hospital of Richmond at VCU, appointments, emergency care, records, billing, visitors, parking, and location details.
1. What is VCU Children’s Hospital’s official name?
The official name is Children’s Hospital of Richmond at VCU. It is also commonly called CHoR or VCU Children’s Hospital.
2. What is the appointment phone number for VCU Children’s Hospital?
CHoR lists appointments at 804-828-CHOR, which is 804-828-2467. Families can call that number for help finding a provider or requesting an appointment.
3. Where is the Children’s Tower located?
The Children’s Tower is located at 1000 E. Broad Street, Richmond, VA 23219.
4. Where is the Children’s Emergency entrance?
The Children’s Emergency entrance is at 1001 E. Marshall Street, Richmond, VA 23219. Drop-off is available off Marshall Street, and emergency parking uses the Children’s Parking Deck at 341 N. 10th Street.
5. Is the VCU Children’s ER open 24/7?
CHoR states its pediatric emergency team is prepared to care for children 24/7, 365 days a year. For life-threatening emergencies, call 911.
6. What pediatric services are available at CHoR?
CHoR offers emergency and trauma care, primary care, specialty clinics, surgery, intensive care, neonatal care, imaging, therapy services, developmental care, and many pediatric subspecialties.
7. How do I request medical records from VCU Children’s Hospital?
Use CHoR’s online patient record request tool or the mail-in authorization process. For help or request status, call 804-828-4423 and press option 5 during normal business hours.
8. Where do I call for billing questions?
CHoR lists billing questions at 804-523-7001 or toll free 888-803-0082. Bills may also be paid through VCU Health MyChart.
9. Where should families park for VCU Children’s Hospital?
Families going to the Children’s Pavilion or Children’s Tower can use the Children’s Parking Deck. For emergency visits, enter at 341 N. 10th Street and follow the red emergency sign for dedicated ER parking.
10. What should adult visitors bring?
Adult visitors should bring photo ID. CHoR states a photo ID is required for everyone 18 and older in certain areas, and visitors without photo ID may not be permitted to visit.