Shiloh Veterinary Hospital contact guide for appointments, urgent care, pet records, services, hours, and directions
Shiloh Veterinary Hospital is located at 345 S Shiloh Road, Billings, MT 59106. The clinic’s main phone number is 406-656-1910, and the official site lists weekday, Saturday morning, and Sunday-closed hours.
This guide is built for pet owners who need quick contact information, appointment steps, urgent-care guidance, species served, service details, payment information, pharmacy/refill help, records requests, parking tips, and a map before visiting the hospital.
Billings, MT 59106.
Use for appointments, urgent questions, records, and general client help.
Use for non-emergency text communication when the clinic is available.
Use for record transfers, referral documents, and outside-clinic communication when requested.
Saturday 8:00 a.m.-12:00 p.m.; Sunday closed. Wednesday 11:00 a.m.-12:00 p.m. is listed as staff training time.
The official site lists dogs, cats, rabbits, guinea pigs, ferrets, birds, reptiles, pet pigs, and small mammals.
Shiloh Veterinary Hospital overview
Use this section to confirm that you are looking at the Billings, Montana hospital and not another clinic with a similar name.
Shiloh Veterinary Hospital in Billings is a companion-animal veterinary hospital on South Shiloh Road between Central Avenue and Broadwater Avenue. The official site describes the clinic’s care approach around protecting the human-animal bond, preventive health care, client education, and progressive veterinary medicine.
The hospital is especially useful for pet owners who need one local clinic for routine wellness, vaccines, dentistry, diagnostics, specialty-style medical categories, boarding/daycare, domestic travel certificates, and end-of-life support. Because the hospital also lists urgent-care appointments, calling ahead is important when a pet is sick, painful, injured, or worsening quickly.
Contact information, phone numbers, hours, and best use
Use the main phone for time-sensitive pet health questions. Use text or online forms only when the request is not urgent.
| Contact item | Official detail | Best use |
|---|---|---|
| Main phone | 406-656-1910 | Appointments, urgent questions during open hours, illness triage, surgery scheduling, records, pharmacy questions, and general client support. |
| Text | 406-384-5408 | Non-emergency communication, follow-up questions, appointment coordination, and simple updates when the clinic can respond. |
| Fax | 406-655-0868 | Record transfers, referral notes, lab documents, vaccine proof, and documents requested by another veterinary office. |
| Address | 345 S Shiloh Road, Billings, MT 59106 | In-person appointments, drop-off instructions, boarding/daycare arrival, and pickup for approved medication or food orders. |
| Regular hours | Monday-Friday 7:00 a.m.-6:00 p.m.; Saturday 8:00 a.m.-12:00 p.m.; Sunday closed | Routine appointments, sick visits, wellness care, diagnostics, surgery scheduling, refills, and record requests. |
| Wednesday training closure | Closed every Wednesday from 11:00 a.m.-12:00 p.m. for staff training and development | Avoid arriving or calling for non-emergency service during this hour; call before or after the listed training window. |
Emergency, urgent care, and after-hours help
Shiloh Veterinary Hospital lists urgent-care appointments, but it is not shown as a 24-hour emergency hospital.
During open hours
Call 406-656-1910 before arriving. Explain your pet’s species, age, symptoms, medications, and whether your pet can breathe, walk, urinate, or remain conscious.
After hours
The official contact page refers after-hours emergency help to Moore Lane Veterinary Hospital at 406-252-4159 for 24/7 emergency care.
Urgent-care appointments
The hospital’s service list says urgent-care appointments are offered. Call first because same-day availability depends on schedule, staffing, and case severity.
Do not wait for messages
Online forms, text messages, and app requests are not the safest route for collapse, seizure, poisoning, blocked urination, severe pain, heatstroke, or breathing distress.
How to book an appointment at Shiloh Veterinary Hospital
Appointment requests are easiest when you already know the pet’s species, symptoms, vaccine history, and preferred schedule window.
New client visit: what to expect
The official new-client page says new clients can expect the team’s full attention and describes a visit flow with history-taking, veterinarian exam, education, billing, and follow-up scheduling.
Veterinary services provided
Shiloh Veterinary Hospital lists broad care categories covering preventive care, diagnostics, surgery-related care, dentistry, therapy, boarding, travel certificates, and end-of-life services.
| Service area | What it can include | Best time to ask |
|---|---|---|
| Wellness and preventive care | Annual exams, preventive screening, vaccination planning, parasite control, microchipping, diet and nutrition counseling. | When your pet is due for vaccines, has a lifestyle change, is aging, travels, boards, or needs updated preventive medication. |
| Urgent care | Same-day or urgent appointments for sick or injured pets when the clinic has availability and the case is appropriate for outpatient care. | Call immediately before arriving if your pet is painful, vomiting, limping, coughing, weak, injured, not eating, or worsening. |
| Dental care | Dental exams, cleanings, oral health evaluation, dental X-ray discussion when appropriate, and extraction planning when needed. | When your pet has bad breath, tartar, loose teeth, drooling, mouth pain, pawing at the face, or trouble chewing. |
| Diagnostics | Laboratory services, radiography, ultrasound, EKG, blood pressure monitoring, and disease investigation. | When symptoms are unclear, recurring, internal, heart-related, urinary, digestive, endocrine, or not improving. |
| Surgery and procedures | Spay and neuter services, orthopedic surgery, soft-tissue procedure discussion, anesthesia monitoring, and post-op care planning. | When your pet needs a procedure estimate, pre-anesthetic bloodwork, fasting instructions, pain plan, or recovery timeline. |
| Special health services | Behavioral medicine, cardiology, dermatology, endocrinology, gastroenterology, neurology, oncology, ophthalmology, and urology-related care categories. | When your pet has chronic symptoms, skin problems, heart signs, seizures, cancer concerns, urinary issues, hormone disease, or complex illness. |
| Therapy services | Laser therapy and therapeutic ultrasound to support pain, inflammation, healing, and recovery when recommended by the veterinarian. | After surgery, injury, arthritis diagnosis, chronic pain, or soft-tissue healing problems. |
| Hospitality services | Boarding and daycare services for pets that meet the clinic’s requirements. | Before travel, workday care, vaccine updates, medication instructions, and feeding instructions. |
Pets Shiloh Veterinary Hospital says it serves
One helpful difference in this clinic’s official information is the range of species listed beyond only dogs and cats.
Dogs and cats
Wellness care, vaccines, dental care, surgery planning, diagnostics, senior care, nutrition, parasite prevention, and sick visits.
Rabbits and guinea pigs
Ask about diet, dental concerns, GI stasis signs, nail trims, handling instructions, and emergency symptoms before scheduling.
Ferrets and small mammals
The official site lists ferrets, chinchillas, hamsters, gerbils, mice, rats, sugar gliders, and other small mammal pets.
Birds and raptors
Call ahead with species, age, diet, breathing signs, injury status, and transport setup because avian cases can worsen quickly.
Reptiles
Bring enclosure details, heat source, UVB setup, diet, shedding history, stool changes, and photos of the habitat if requested.
Pet pigs
Ask about handling, transport, hoof/tusk questions, diet, vaccination or parasite prevention, and whether a specific doctor appointment is needed.
Diagnostics, lab work, imaging, and chronic-condition visits
Diagnostic care helps the veterinarian move from symptoms to a clearer treatment plan.
Surgery, spay/neuter, orthopedic care, and dental visits
Use surgery and dental visits to ask about risk, anesthesia, pain control, home care, and follow-up before the procedure date.
| Care type | Questions to ask before scheduling | Why it matters |
|---|---|---|
| Spay or neuter | What age is right for this pet, what bloodwork is recommended, when should food stop, and what restrictions apply after surgery? | Age, breed, size, health, and species can change the safest plan. |
| Orthopedic surgery | What imaging is needed, what procedure is recommended, what recovery time is expected, and will referral be needed? | Joint, ligament, fracture, and congenital problems often need careful planning. |
| Dental cleaning | Will anesthesia be used, are extractions possible, what estimate range is expected, and what home care should start afterward? | Dental disease can affect pain, eating, infection risk, and long-term health. |
| Mass or tumor procedure | Should testing, cytology, biopsy, margins, lab submission, or oncology guidance be discussed? | A visible lump may be simple, but some masses need lab confirmation. |
| Post-op care | What medication, cone, activity restriction, incision checks, recheck date, and warning signs should I follow? | Most surgical complications are easier to manage when caught early. |
Boarding and daycare information
The service list includes boarding and daycare. Requirements may depend on vaccines, species, behavior, health, medications, and space availability.
Before booking
Ask about vaccine requirements, parasite prevention, drop-off times, pickup windows, feeding rules, medication handling, bedding, and whether an exam is needed.
For medication
Bring medication in original labeled containers and provide written instructions with dose, timing, route, and last dose given.
For nervous pets
Tell staff about anxiety, aggression, escape risk, noise sensitivity, handling limits, food guarding, or fear of other animals.
For sick pets
If your pet is coughing, vomiting, has diarrhea, skin lesions, parasites, or contagious symptoms, call before drop-off.
Domestic health certificates and travel preparation
The official service list says the practice can issue domestic health certificates for healthy pets traveling within the USA.
Hospice, euthanasia, and cremation support
The hospital’s service list includes hospice care, euthanasia, and cremation support for families facing difficult end-of-life decisions.
PetOne Veterinary App, online requests, food, and medication
The official homepage promotes the PetOne Veterinary App for simpler pet healthcare management.
PetOne app
Use the app route from the official site to manage routine pet-health communication, reminders, and convenient client access when available.
Appointment requests
Online appointment requests are useful for routine visits, but urgent symptoms should be handled by phone.
Food and medication
The official site includes an “Order Food and Medication” route. Use it for eligible refills, prescription diets, and approved items.
Refill timing
Allow time for doctor approval, lab monitoring, annual exam requirements, and medication inventory. Do not wait until your last dose.
Medical records, vaccine proof, specialist referrals, and transfer requests
Pet records are often needed for boarding, grooming, travel, daycare, adoption, specialist visits, insurance claims, and moving to a new veterinarian.
| Record need | What to ask for | Best route |
|---|---|---|
| Vaccine proof | Rabies certificate, bordetella, distemper/parvo, feline vaccines, or species-specific vaccine record. | Call, text if non-urgent, or use the app/portal route if available. |
| Full medical chart | Complete record including exams, diagnoses, vaccines, medications, lab results, imaging notes, surgery notes, and invoices if needed. | Call the front desk and ask how long preparation will take. |
| Referral records | Records and images sent directly to a specialist, ER, surgeon, oncologist, cardiologist, or referral hospital. | Provide specialist name, phone, fax, email, appointment date, and reason for referral. |
| Insurance claim support | Itemized invoice, medical notes, diagnosis details, procedure descriptions, and doctor signature if your insurer requires it. | Ask at checkout or after the visit before submitting the claim. |
| Travel records | Rabies proof, vaccine record, microchip details, health certificate, medication list, and exam date. | Schedule early and verify destination timing requirements. |
Payment options, estimates, CareCredit, ScratchPay, and pet insurance
The official new-client page says Shiloh accepts Discover, Master Card, Visa, cash, and personal check. It also says the clinic does not provide payment plans, but accepts CareCredit and ScratchPay.
Location, map, arrival tips, and parking
The Billings clinic is on South Shiloh Road. Plan extra time for check-in if your pet is new, nervous, exotic, injured, or contagious.
Shiloh Veterinary Hospital
345 S Shiloh Road
Billings, MT 59106
Main: 406-656-1910
Dogs
Use a secure leash. Keep distance from other pets in the lobby and parking area, especially if your dog is sick, fearful, reactive, or in pain.
Cats and small pets
Use a secure carrier with a working latch or zipper. Covering the carrier with a towel can reduce stress for some pets.
Exotic pets
Bring safe heat support, habitat notes, diet details, and recent photos of the enclosure when relevant.
Contagious symptoms
If your pet has coughing, vomiting, diarrhea, parasites, skin lesions, or possible parvo-like signs, call before entering.
Similar-name warning: make sure you have the right Shiloh Veterinary Hospital
There are multiple veterinary clinics with similar names in different states. This guide focuses on the official Billings, Montana Shiloh Veterinary Hospital.
| What to check | Billings clinic detail | Why it matters |
|---|---|---|
| Address | 345 S Shiloh Road, Billings, MT 59106 | A similar clinic name in another city may have different doctors, services, records, hours, and phone numbers. |
| Main phone | 406-656-1910 | Call the correct clinic before transferring records, requesting refills, or driving in for urgent care. |
| Website | shilohvethospital.com | Use the official site for Billings appointment, contact, service, and PetOne app links. |
| Region | Billings, Montana | Emergency referral, boarding, travel, and state veterinary rules vary by location. |
Shiloh Veterinary Hospital FAQs
These questions focus on the Billings, Montana clinic, including contact details, appointments, urgent care, services, pet species, app access, records, payments, and directions.