Prisma Health Richland Hospital: Contact & Patient Info

Prisma Health identifies Richland Hospital as the only Level I Trauma Center in the Midlands. The campus can manage severe motor-vehicle injuries, falls, penetrating injuries and other complex traumatic emergencies.

Emergency specialty capability can include

• Emergency medicine.
• Trauma surgery.
• Surgical critical care.
• Neurosurgery.
• Orthopedic surgery.
• Cardiovascular care.
• Interventional radiology.
• Critical care.
• Pediatric emergency medicine.
• Behavioral-health evaluation.

What to bring if there is time

• Photo identification.
• Insurance card.
• Current medication list.
• Medication allergies.
• Relevant medical conditions.
• Emergency-contact information.

The hospital’s Neuroscience ICU is a 16-bed intensive-care unit caring for patients with conditions such as:

• Ischemic stroke.
• Hemorrhagic stroke.
• Subarachnoid hemorrhage.
• Complex neurosurgical conditions.
• Brain and spine surgery.
• Neurologic trauma.

Richland Hospital’s Emergency Department includes a dedicated 13-bed Children’s Emergency Center.

Pediatric emergency physicians and hospital specialists can evaluate injuries, respiratory illness, fever, abdominal problems, seizures, serious infection and other urgent pediatric conditions.

Jaya Christina Wall Ruffin, MD is a current Prisma Health physician listed in pediatric emergency medicine at the Richland Hospital Emergency Department.

When to call 911 for a child

• Severe breathing difficulty.
• Major trauma.
• Unresponsiveness.
• Uncontrolled bleeding.
• Severe allergic reaction.
• Another potentially life-threatening condition.

Richland’s cardiovascular critical-care program includes:

• Open-heart postoperative care.
• Thoracic and vascular surgery recovery.
• TAVR care.
• LVAD care.
• Heart-failure treatment.
• Heart-attack care.
• Life-threatening arrhythmia management.
• Post-cardiac-arrest care.

Cardiovascular intensive care

Prisma Health currently describes a 12-bed cardiovascular ICU at Richland for immediate recovery after complex cardiac, thoracic and vascular procedures.

Coronary care

Richland’s current coronary-care service includes 16 critical-care beds for serious cardiovascular illness.

Neurology services can include

• Stroke follow-up.
• Seizures and epilepsy.
• Neuromuscular disease.
• Clinical neurophysiology.
• Movement disorders.
• Complex neurological disease.

Neurosurgery can include

• Brain surgery.
• Spine surgery.
• Brain and spinal tumors.
• Neurovascular disorders.
• Traumatic neurological injury.
• Postoperative neurological care.

Richland Hospital provides inpatient care for orthopedic trauma and complex postoperative patients, including people recovering from:

• Total hip replacement.
• Total knee replacement.
• Spine surgery.
• Fractures.
• Traumatic musculoskeletal injury.
• Shoulder and sports-related procedures.

Before an orthopedic appointment

• Ask whether prior X-rays or MRI images should be transferred.
• Bring medication and allergy lists.
• Confirm whether a referral is required.
• Ask whether imaging will occur before the physician visit.
• Confirm which Medical Park building contains the clinic.

Richland surgical services include

• Emergency surgery.
• Trauma surgery.
• General surgery.
• Vascular surgery.
• Cardiothoracic surgery.
• Orthopedic surgery.
• Neurosurgery.
• Complex inpatient postoperative care.

Richland Hospital receives high-risk obstetric transfers from a broad Midlands area, including pregnancies affected by prematurity and other medical complications.

Current Birthplace resources include

• 16 labor and delivery beds.
• 4-bed obstetric triage area.
• 4-bed preoperative area.
• 3-bed postoperative area.
• 3 operating rooms.
• Level III NICU access.
• Special Care Nursery.

Mother and newborn unit

Prisma Health describes its Richland postpartum program as a 28-bed mother-and-newborn unit using couplet care, where one nursing team supports mother and baby together when medically appropriate.

OB/GYN appointment line

Current Richland-campus OB/GYN scheduling: 803-434-4480.

Critical-care bed counts reflect Prisma Health’s current operational unit descriptions and can change during renovations, surge conditions or service redesign.

Richland Hospital integrates behavioral-health capability into emergency and inpatient care.

Prisma Health also operates a dedicated adult inpatient behavioral-health unit on the Richland campus for people requiring hospital psychiatric treatment.

Imaging services can include

• Diagnostic X-ray.
• CT.
• MRI.
• Ultrasound.
• Emergency radiology.
• Neuroradiology.
• Musculoskeletal imaging.
• Interventional radiology.
• Cardiothoracic imaging.

Breast imaging

The Richland campus breast-imaging program is currently recognized as a Breast Imaging Center of Excellence and offers screening, diagnostic and 3D mammography.

Before scheduled imaging

• Confirm the exact imaging location.
• Confirm the provider order has been received.
• Ask whether fasting is required.
• Ask about contrast preparation.
• Tell the team about implanted devices before MRI.
• Bring prior imaging when requested.

An emergency bill may include

• Hospital/facility charge.
• Emergency physician services.
• Laboratory testing.
• X-ray, CT, ultrasound or MRI.
• Medication.
• Procedures.
• Specialist consultation.
• Trauma services.
• Hospital admission.
• Surgery or critical-care services.

Use the patient estimator before scheduled care

Prisma Health providers currently list participation with many commercial, Medicare and Medicaid products. Examples appearing in current provider listings include:

Before scheduled care, ask the insurer

• Is Prisma Health Richland Hospital in-network?
• Is the treating physician in-network?
• Is prior authorization required?
• What deductible remains?
• What copay or coinsurance applies?
• Are anesthesia and radiology separately contracted?

Prisma Health MyChart allows patients to:

• View outstanding balances.
• Review billing statements.
• Make online payments.
• Use Guest Pay without logging in.
• Review estimates.
• Set up eligible payment plans.
• Apply for financial assistance when available.

Prisma Health provides financial assistance for qualifying emergency and other medically necessary care for insured and uninsured patients who meet the current income and asset requirements.

How Prisma Health evaluates assistance

The current policy uses:

• Total household income.
• Federal Poverty Guidelines.
• Available assets.
• Potential Medicaid or marketplace coverage.
• Other available payment resources.

Common application documents

• Two most recent pay stubs.
• Recent checking/savings statements showing liquid assets.
• Recent business and personal tax returns for self-employed applicants.
• Proof of South Carolina residence.

Ways to apply

Richland Hospital is a large multi-building medical campus. Follow current patient/visitor signs for the main hospital, Emergency Department and the Medical Park building listed on your appointment.

Before parking

• Check the exact building number on the appointment.
• Follow hospital signs rather than relying only on the general campus address.
• Use the Emergency Department signs for emergency care.
• Look for accessible parking near the assigned building.
• Ask Security for help if arriving late or if an entrance is locked.

What families should verify

• Current general visiting hours.
• Number of visitors allowed at the bedside.
• ICU visitor limits.
• Labor & Delivery rules.
• NICU visitor and sibling rules.
• Children’s Hospital rules.
• Behavioral-health restrictions.
• Mask or infection-control requirements.

Hospital arrival

Visitors should check in through the designated hospital entrance or Emergency Department entrance when appropriate. Some secondary doors may be locked outside normal public-access periods.

Wi-Fi

Prisma Health provides free guest Wi-Fi at its facilities. The current guest network is identified as 701Guest.

Prisma Health uses the Epic electronic medical record system. MyChart provides convenient access to many portions of a patient record, but Prisma Health notes that MyChart does not necessarily contain the complete medical record.

Start with MyChart for

• Test results.
• Medication information.
• Allergies.
• Visit details.
• Provider messages.
• Appointment history.

Need the full record?

Prisma Health’s release authorization notes that fees for certain copies and postage may be charged when permitted by South Carolina law.

Prisma Health says MyChart messages generally receive a response within 1–3 business days.