Peter Smith Hospital in Fort Worth: Contact & Patient Info

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Fort Worth Hospital Guide · JPS · Contact · Patient Info

Peter Smith Hospital in Fort Worth contact, address, emergency department, medical records, billing, MyChart, and patient information

Peter Smith Hospital in Fort Worth is commonly searched as a shorter name for John Peter Smith Hospital, part of JPS Health Network. The main hospital campus is listed at 1500 S. Main Street, Fort Worth, TX 76104.

Use this guide to call the correct JPS department, find the emergency entrance, request medical records, use MyChart, contact billing, ask about JPS Connection, reach patient relations, and avoid confusing the main hospital with nearby JPS clinics or specialty offices.

Correct name: John Peter Smith Hospital Fort Worth, TX Hospital Operator: 817-702-3431 Emergency: 1575 S. Main Street
Call Hospital Operator Medical Records MyChart Help Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department for chest pain, stroke symptoms, severe breathing trouble, major injury, severe bleeding, poisoning, overdose, psychiatric emergency, suicidal thoughts, or any life-threatening symptom. Do not wait for a website, portal message, or non-emergency office to respond.
Correct hospital name John Peter Smith Hospital

Often shortened locally as JPS Hospital or Peter Smith Hospital.

Main campus address 1500 S. Main Street

Fort Worth, TX 76104.

Hospital operator 817-702-3431

Use for general hospital routing and department transfers.

Emergency department 1575 S. Main Street

Use for emergency care entrance routing; call 911 for active emergencies.

Medical records 817-702-1011

JPS also lists records questions at 817-702-1013 on its patient-records information.

MyChart help 817-702-2478

Technical help for JPS MyChart access and portal navigation.

First, confirm the correct hospital name

Many people search “Peter Smith Hospital,” but the official Fort Worth hospital name is John Peter Smith Hospital, operated by JPS Health Network.

Search phrase Likely meaning Best next step
Peter Smith Hospital Fort Worth Usually John Peter Smith Hospital / JPS Hospital in Fort Worth. Use 1500 S. Main Street for the main campus and 817-702-3431 for the hospital operator.
JPS Hospital Common local shorthand for John Peter Smith Hospital. Confirm whether you need the hospital, emergency department, clinic, pharmacy, or Patient Care Pavilion.
John Peter Smith Emergency JPS emergency department at 1575 S. Main Street. Use emergency services or 911 for life-threatening symptoms.
JPS Health Network The broader Tarrant County health network with hospital, clinics, specialty care, behavioral health, pharmacy, and financial programs. Use the contact directory or locations page to find the exact office.
JPS Connection Financial assistance / access program for eligible Tarrant County patients. Call 817-702-1001 or use official JPS Connection eligibility resources.
Quick rule: If your paperwork says JPS, John Peter Smith Hospital, 1500 S. Main, Patient Care Pavilion, Tarrant County Hospital District, or MyChart through JPS, this is the correct Fort Worth hospital guide.

John Peter Smith Hospital phone directory and patient contact numbers

Use the direct department number when possible. Use the hospital operator if you are unsure which office handles your question.

Need Phone / contact Use it for
Main hospital operator 817-702-3431 General routing, patient-location routing, departments, and hospital operator assistance.
24-hour nurse advice 817-702-1100 Non-emergency medical guidance when JPS is your care source. Call 911 for emergencies.
Behavioral Health Services 817-702-3100 Behavioral-health routing and mental-health service questions.
Medical Records 817-702-1011 Medical record copies, release-of-information questions, and record request routing.
Medical Records questions / HIE 817-702-1013 JPS patient-records information also lists this number for records/HIE questions.
MyChart Help Desk 817-702-2478 Portal login, MyChart access, technical support, mobile use, and account help.
JPS Patient Billing 817-702-6704 Hospital billing, balances, payment questions, and JPS account questions.
Acclaim physician billing 817-702-8450 Physician billing questions for Acclaim provider bills.
Patient Relations 817-702-1333 Compliments, complaints, concerns, service issues, and patient-experience help.
Patient concern email wecare@jpshealth.org Written patient-experience concerns or compliments. Do not use for emergencies.
Prescription refills 817-702-3531 JPS pharmacy refill questions and prescription refill assistance.
JPS Connection 817-702-1001 Financial assistance and access program questions.

Emergency department and Level I trauma care

JPS is a Level I Trauma Center in Fort Worth. Use the emergency department for serious or life-threatening symptoms.

Emergency address

1575 S. Main Street, Fort Worth, TX 76104. Use this for JPS emergency department routing and the Patient Care Pavilion emergency entrance area.

Call 911 for active emergencies

Call 911 for chest pain, stroke-like symptoms, shortness of breath, major accidents, head injury, severe pain, seizure, fainting, poisoning, overdose, or severe allergic reaction.

Psychiatric emergency symptoms

Use emergency help for suicidal thoughts, homicidal thoughts, severe confusion, dangerous behavior, intoxication emergency, psychosis, or inability to stay safe.

Do not use MyChart for emergencies

MyChart is useful for routine access, records, messages, appointments, refills, and bills, but emergency symptoms need immediate care.

Safety reminder: If you are unsure whether symptoms are severe, choose emergency care. Online information cannot evaluate a patient in real time.

Urgent care vs emergency department at JPS

JPS public guidance separates urgent care, emergency care, virtual urgent care, and regular doctor visits.

Care need JPS route Examples
Emergency Emergency Department, 1575 S. Main Street Major accident, head injury, chest pain, poisoning, overdose, severe allergic reaction, seizure, stroke-like symptoms, psychiatric emergency, shortness of breath.
Urgent care Urgent Care at 1500 S. Main Street when appropriate Animal bites, ear pain, minor burns or cuts, minor fractures, sore throat, sprains, rash, mild abdominal pain, urinary symptoms, colds, cough, flu.
Virtual urgent care Through JPS MyChart when available Minor illnesses that need prompt care, such as allergies, common cold, flu, minor burns or cuts, sprains, rashes, and infections.
Regular follow-up JPS clinic or scheduled doctor visit Checkups, medication follow-up, chronic care, lab review, referral visits, and non-urgent questions.
When in doubt: Emergency symptoms should go to the emergency department or 911. Routine follow-up and non-urgent care should use appointments, clinics, or MyChart.

Appointments, clinics, nurse advice, and prescription refills

JPS is more than one hospital building. It includes inpatient care, specialty clinics, primary care, behavioral health, pharmacy, and community locations.

Identify the exact service first. Decide whether you need the hospital, emergency department, urgent care, specialty clinic, behavioral health, primary care, pharmacy, records, billing, or financial assistance.
Use MyChart when appropriate. JPS says MyChart can help with test results, messages, prescription refills, appointments, and other health-information tasks.
Call nurse advice for non-emergency guidance. Use 817-702-1100 for the 24-hour nurse advice line when you need non-emergency direction.
Call refills before you run out. Prescription refills can be requested through JPS refill tools or by calling 817-702-3531 when assistance is needed.
Confirm clinic location before arriving. JPS has more than one location. Use the appointment details, MyChart, or the operator before driving to the main hospital.

Hospital and patient services commonly connected with JPS

John Peter Smith Hospital is the adult inpatient hospital for JPS Health Network, and JPS also provides clinic, behavioral health, specialty, pharmacy, and community services.

Adult inpatient hospital

JPS describes John Peter Smith Hospital as its Fort Worth adult inpatient hospital and a licensed hospital facility.

Level I trauma center

JPS identifies itself as a Level I Trauma Center serving Tarrant County and receiving trauma patients from EMS and air EMS routes.

Behavioral health

JPS lists Behavioral Health Services at 817-702-3100 and describes behavioral-health services across its network.

Specialty clinics

JPS contact resources list cardiology, medicine specialty clinics, surgery specialty clinics, oncology and infusion, and other specialty routing.

Pharmacy and refills

JPS pharmacy tools support refill requests, pharmacy messages, pharmacy location search, and mail-order options through MyChart resources.

Financial access programs

JPS Connection and other financial resources help eligible Tarrant County patients access care and manage costs.

Medical records, health information, and continuity-of-care requests

Use medical records for formal chart copies, outside provider requests, health information exchange questions, and official documentation.

Records need JPS route What to prepare
Medical records contact Call 817-702-1011. Patient name, date of birth, dates of service, requested records, delivery method, and ID requirements.
Records / HIE questions JPS patient-records information lists 817-702-1013. Use for Health Information Management / Data Integrity questions and record access questions.
Provider continuity of care JPS states healthcare providers requesting patient information for continuity of care should fax requests to 817-926-7324. Provider office should include patient identifiers, requested records, and continuity-of-care purpose.
Health information exchange JPS HIE helps providers access key parts of the health record, and patients can manage participation. Ask about opt-out, revocation, reinstatement, or Data Integrity contact if HIE questions apply.
Pickup or release Follow HIM instructions and bring government-issued photo ID when required. Ask whether the record can be sent electronically, mailed, faxed, picked up, or sent to another provider.
Records privacy: Medical Records may not verbally share clinical or confidential information by phone. Use the official release process for formal copies.

JPS MyChart: portal access, messages, results, refills, and bills

MyChart is JPS’s electronic patient portal for routine digital access. It is not an emergency-response tool.

What MyChart can do

JPS says MyChart lets patients access health information, talk to a doctor, view test results, request prescription refills, schedule appointments, and more.

MyChart help

Call 817-702-2478 for MyChart technical help, login issues, and portal navigation support.

Video visits

JPS states virtual video visits are available through MyChart when appropriate and require a smartphone or computer with a camera.

Pharmacy tools

JPS pharmacy services are available in MyChart for refills, pharmacy messages, pharmacy location search, and mail-order sign-up where available.

Do not message emergencies: If symptoms are severe, sudden, dangerous, or life-threatening, call 911 or use the emergency department.

Billing, physician bills, itemized bills, and insurance questions

Hospital bills and physician bills may have different customer-service numbers. Keep your account number and date of service ready.

Billing need Contact What to ask
JPS hospital bill 817-702-6704 Ask about balance, online payment, itemized statement, insurance processing, due date, and payment options.
Acclaim physician bill 817-702-8450 Ask whether the bill is for a physician/provider service separate from the hospital bill.
Online payment Use JPS MyChart when available. JPS billing information says balances after discharge may be paid online through MyChart.
Insurance update Billing office or registration/admission area. Have insurance card, subscriber details, claim number, and explanation of benefits ready.
Financial assistance JPS Connection / financial resources. Ask whether you qualify for JPS Connection, assistance, application review, or supporting-document requirements.
Billing tip: A hospital visit can create more than one bill. Ask whether you are looking at a hospital facility bill, physician bill, pharmacy charge, ambulance bill, lab bill, or outside-provider bill.

JPS Connection, eligibility, and financial assistance

JPS Connection is a key financial-access program for eligible Tarrant County patients. Requirements and application steps can change, so use current JPS resources.

Call JPS Connection first. Use 817-702-1001 for JPS Connection questions and eligibility routing.
Gather documents. Eligibility programs may require proof of address, income, identity, household details, insurance status, and medical record number.
Use official eligibility locations. JPS lists eligibility and enrollment resources, drop-off locations, and application guidance on its financial resources pages.
Ask about renewal timing. Benefits or program participation may require renewal and updated documentation.
Keep copies. Save application confirmations, receipts, submitted documents, and notices in case the application needs follow-up.

Patient Relations, concerns, compliments, and complaints

Use Patient Relations when you need help with a patient-experience concern, compliment, complaint, service issue, or care communication problem.

Patient Relations phone
Concern email
wecare@jpshealth.org.
In-person office note
JPS patient-feedback information describes the office as located on the 1st floor of John Peter Smith Hospital across from the Red Elevators.
What to include
Patient name, phone, email, date of visit, department, staff names if known, and a clear description of the concern or compliment.
Emergency exception
Do not use Patient Relations for urgent symptoms or emergencies. Use 911, the emergency department, or the care team.

Visitor information, patient location, and family communication

Visitor policies can change by unit, patient condition, infection precautions, security rules, and hospital operations. Call before visiting if timing matters.

Visitor need What to ask Why it matters
Find a patient Call the hospital operator at 817-702-3431 and ask for patient information or the correct unit. Privacy rules may limit what can be shared by phone.
General visiting Ask about visiting hours, ID requirements, unit restrictions, and current visitor limits. Rules may differ for emergency, ICU, behavioral health, surgery, maternity, or isolation rooms.
Emergency department visitor Ask the emergency department or care team about current visitor limits. Emergency visitor policies may change during high-volume or safety situations.
Behavioral health visitor Ask what information can be shared and what visitation rules apply. Behavioral-health units may have stricter privacy and safety procedures.
Condition update Ask whether the patient has authorized the hospital to speak with you. Medical information is protected and may require patient permission or legal authority.
Visitor call script: “I’m visiting a patient at John Peter Smith Hospital. What are today’s visitor hours, entrance instructions, ID requirements, parking instructions, and unit-specific rules?”

Parking, entrances, and campus arrival tips

The JPS campus includes the main hospital and Patient Care Pavilion area. Check your appointment or discharge papers before driving.

Main hospital campus

Use 1500 S. Main Street, Fort Worth, TX 76104 for John Peter Smith Hospital main campus routing.

Emergency department

Use 1575 S. Main Street, Fort Worth, TX 76104 for emergency department / Patient Care Pavilion emergency routing.

Arrive early

Allow time for traffic, parking, registration, elevators, security, wayfinding, and language or accessibility assistance if needed.

Bring essentials

Bring photo ID, insurance card, medication list, allergies, emergency contact, MyChart details, referral documents, and discharge papers if returning.

Maps to John Peter Smith Hospital and JPS Emergency Department

Use the correct map based on whether you need the main hospital or emergency department.

John Peter Smith Hospital

1500 S. Main Street
Fort Worth, TX 76104
Hospital Operator: 817-702-3431

Use for the main John Peter Smith Hospital campus. Confirm the exact building or clinic before arriving.

JPS Emergency Department

1575 S. Main Street
Fort Worth, TX 76104
Call 911 for active emergencies.

Use for emergency department routing. If symptoms are life-threatening, call 911 instead of using directions alone.

Official source checklist for John Peter Smith Hospital patient information

Use official JPS sources for final verification because phone numbers, clinic locations, financial programs, visitor rules, and portal procedures can change.

Official source What it verifies When to use it
JPS Contact Us Hospital operator, nurse advice, behavioral health, medical records, MyChart help, billing, patient relations, refills, and specialty clinic phone numbers. Use for current phone routing.
John Peter Smith Hospital location page Main hospital location, campus amenities, and hospital location context. Use before driving to the main hospital campus.
JPS Emergency Department location page Emergency department location and visitor information routing. Use for non-emergency planning; call 911 for active emergencies.
MyChart Resources MyChart features, user guides, technical support phone, video visits, messages, referrals, records, refills, billing, and two-factor authentication resources. Use for portal access and digital patient tasks.
Prescription Refills Pharmacy refill links, refill phone, MyChart pharmacy tools, mail-order option, and pharmacy support. Use when requesting or tracking medication refills.
Patient Records Medical records, Health Information Management, HIE information, ID requirements, continuity-of-care fax, Data Integrity contact, and record questions. Use when requesting records or managing HIE participation.
Billing Overview and FAQ Billing process, MyChart payment, insurance preparation, and financial-assistance routing. Use for bill-payment and balance questions.
JPS Connection JPS Connection programs, eligibility, co-pay access, and application guidance. Use for financial-assistance and access-program questions.
Medical Professionals JPS adult inpatient hospital, Fort Worth location, licensed bed context, Level I Trauma Center status, and network services. Use for official high-level hospital profile details.
Know When to Go: Urgent Care vs Emergency Urgent care address, emergency address, symptom examples, virtual urgent care, and MyChart guidance. Use when deciding whether symptoms fit urgent care, emergency care, virtual urgent care, or a regular appointment.
Independent guide notice: This website is not JPS Health Network, John Peter Smith Hospital, Tarrant County Hospital District, an emergency dispatcher, a medical provider, a billing office, or a medical-records office. Always verify urgent medical, records, visitor, billing, financial, and appointment information with JPS or emergency services.

Peter Smith Hospital in Fort Worth FAQs

These answers help patients, visitors, and family members looking for John Peter Smith Hospital / JPS Hospital in Fort Worth, Texas.

1. Is Peter Smith Hospital the same as John Peter Smith Hospital?
Yes. In Fort Worth, “Peter Smith Hospital” usually refers to John Peter Smith Hospital, commonly called JPS Hospital, part of JPS Health Network.
2. What is the address for John Peter Smith Hospital?
John Peter Smith Hospital is listed at 1500 S. Main Street, Fort Worth, TX 76104.
3. What is the phone number for John Peter Smith Hospital?
The JPS hospital operator number is 817-702-3431. Use this for general hospital routing and department transfers.
4. Where is the JPS Emergency Department?
JPS public guidance lists Emergency at 1575 S. Main Street, Fort Worth, TX 76104. For active life-threatening symptoms, call 911.
5. Is John Peter Smith Hospital a trauma center?
Yes. JPS describes itself as a Level I Trauma Center serving Tarrant County and providing adult inpatient care at John Peter Smith Hospital in Fort Worth.
6. How do I request medical records from JPS?
Call JPS Medical Records at 817-702-1011. JPS patient-records information also lists 817-702-1013 for records and HIE questions, and providers requesting information for continuity of care should follow JPS’s fax request instructions.
7. What is the JPS MyChart help number?
Call the JPS MyChart Help Desk at 817-702-2478 for login, activation, technical support, mobile access, and portal navigation help.
8. How do I contact JPS billing?
Call JPS Patient Billing at 817-702-6704 for hospital billing questions. For Acclaim physician billing, call 817-702-8450.
9. What is JPS Connection?
JPS Connection is a JPS financial-access program for eligible patients. Call 817-702-1001 or use official JPS Connection resources for application and eligibility questions.
10. How do I contact JPS Patient Relations?
Call Patient Relations at 817-702-1333 or email wecare@jpshealth.org for compliments, complaints, concerns, or patient-experience issues. Use emergency services for urgent medical needs.