Palo Pinto General Hospital: Address, Phone & Patient Info

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Hospital Guide · Patient & Visitor Information

Palo Pinto General Hospital address, phone, emergency room, patient portal, medical records, billing, services, and visitor information

Palo Pinto General Hospital is located at 400 SW 25th Ave., Mineral Wells, TX 76067. The main hospital phone number is 940-325-7891.

Use this guide to quickly find the right contact point for emergency care, urgent care, medical records, billing, patient portal access, visitor rules, hospital services, maps, and practical steps before arriving at the hospital.

Main: 940-325-7891 400 SW 25th Ave. Mineral Wells, TX 76067 Level IV Trauma Center
Call Main Hospital Patient Portal Pay a Bill Map & Directions
Emergency now? Call 911 for life-threatening symptoms such as chest pain, severe trouble breathing, stroke symptoms, major injury, severe bleeding, poisoning, or a condition that could worsen during transport. For the hospital, call 940-325-7891.
Hospital address 400 SW 25th Ave.

Mineral Wells, TX 76067.

Main phone 940-325-7891

Use for the main hospital switchboard and general routing.

Emergency department Open 24/7

PPGH states its ER provides care around the clock and is a Level IV Trauma Center.

Medical records 940-328-7521

Questions are handled Monday-Friday, 8 a.m. to 4:30 p.m.

Billing questions 866-642-2354

Med Cycle support is listed Monday-Friday, 8 a.m. to 4:30 p.m.

Patient portal MyConnect

Use the portal for account access, selected records, statements, and online bill payment.

About Palo Pinto General Hospital

Helpful context for patients, families, visitors, and caregivers using PPGH in Mineral Wells.

Palo Pinto General Hospital serves Mineral Wells, Palo Pinto County, and nearby communities west of Fort Worth. The hospital’s public materials describe it as a countywide healthcare provider with hospital care, emergency services, primary care access, specialty clinics, diagnostic services, rehabilitation resources, and multiple affiliated locations.

For most patient needs, start with the main hospital phone number if you are unsure which department handles your question. For urgent or life-threatening symptoms, use 911 or the emergency department rather than waiting for a clinic appointment.

Palo Pinto General Hospital contact directory

Use the right number or online tool so your request goes to the correct team faster.

Need Contact / link What to use it for
Main hospital 940-325-7891 General routing, department connection, hospital information, and patient or visitor questions.
Emergency Call 911 or go to the ER Life-threatening symptoms, trauma, chest pain, severe breathing problems, stroke symptoms, or serious injury.
Medical records 940-328-7521 Medical records questions Monday-Friday, 8 a.m. to 4:30 p.m.; online release requests; authorization questions.
Billing / itemized statement 866-642-2354 Billing questions, itemized statements, suspected billing errors, and Med Cycle support.
Patient portal MyConnect Patient Portal Portal account access, selected health information, statements, and online payment through the official portal.
Urgent Care Center 940-328-7580 Walk-in care for non-life-threatening illness or injury at 202 SW 25th Ave., Suite 300.
Birth certificate local registrar Palo Pinto County Annex: 940-468-0170 Certified birth certificate routing after birth information is processed.
Contact tip: When calling, have the patient’s full legal name, date of birth, visit date, account number, provider name, and the exact department or document you need.

Emergency room and trauma care

Use the emergency department for life-threatening symptoms, serious injuries, or conditions that cannot safely wait.

PPGH describes its emergency department as a Level IV Trauma Center with emergency care around the clock. The ER can evaluate and treat medical emergencies, including burns, lacerations, fractures, allergic reactions, substance-use crises, chest pain, and trauma-related injuries.

Go to the ER or call 911

Use emergency care for chest pain, stroke symptoms, major trauma, severe bleeding, breathing trouble, poisoning, severe allergic reaction, loss of consciousness, or a condition that may worsen during travel.

What happens when you arrive

Emergency staff gather basic information, then a triage nurse checks vital signs and symptoms. Patients with more serious conditions are prioritized first.

Testing available

PPGH says lab work, x-ray, and CT testing may be available as part of emergency care any time, day or night.

Transport support

The ER page notes connections to air and ground emergency services when urgent transportation is needed.

Do not drive during a severe emergency. If symptoms could worsen on the way, if traffic could delay care, or if moving the person could cause harm, call 911.

Urgent care vs emergency room

PPGH has an Urgent Care Center for non-life-threatening issues, but true emergencies should go to the ER or 911.

Care option Use it for Location / contact
Emergency Room Life-threatening symptoms, serious trauma, chest pain, stroke signs, severe allergic reaction, major bleeding, or rapidly worsening condition. Palo Pinto General Hospital, 400 SW 25th Ave., Mineral Wells, TX 76067. Call 911 for severe emergencies.
Urgent Care Center Non-life-threatening illness or injury when you cannot see your regular provider quickly, including cough, sore throat, stomachache, sprains, minor cuts, possible minor broken bones, and basic lab/x-ray needs. 202 SW 25th Ave., Suite 300, Mineral Wells, TX 76067. Phone: 940-328-7580.
Primary care / clinic visit Routine follow-up, chronic condition management, referrals, medication review, physicals, preventive care, and non-urgent concerns. Use PPGH’s locations page or call the hospital for the right clinic.
Simple rule: If the condition threatens life, limb, breathing, brain function, severe bleeding, or could worsen on the way, use the ER or call 911. If it is minor and stable, urgent care may be the better starting point.

Hospital services and specialty care

PPGH offers hospital-based services plus connected clinics and outpatient resources.

Emergency & trauma

Emergency department, Level IV trauma care, triage, emergency nursing, air/ground transport connections, and urgent diagnostic support.

Lab services

PPGH describes a full-service lab serving outpatients, inpatients, home health, nursing home patients, and community clinics.

Radiology & imaging

Imaging services include x-ray, ultrasound, MRI, CT, vascular testing, fluoroscopy, and bone density testing.

Surgery

The surgical department provides hospital-based surgical care with individual rooms and accredited safety processes.

Birth center & women’s care

PPGH highlights birth center services, obstetrics and gynecology, women’s imaging, mammography, and related clinic access.

Rehabilitation & swing bed

Hospital materials describe rehabilitation, physical therapy, and a swing bed unit for rehab and skilled nursing support.

Cardiology and heart services

Services include cardiac stress testing, cardiopulmonary/respiratory services, echocardiography, nuclear cardiology, and related clinics.

Specialty clinics

PPGH lists specialties including family practice, pediatrics, orthopedics, surgery, cardiology, gastroenterology, urology, ophthalmology, radiology, podiatry, pulmonology, pain management, and wound care.

PPGH MyConnect patient portal

Use the official patient portal for secure access to selected account and health information.

Open the official portal. Use the MyConnect Patient Portal link from PPGH or go directly to myconnect.ppgh.com.
Sign in or create an account. Use the official create-account flow if you are not enrolled. Avoid third-party portals that are not linked from PPGH.
Use portal tools carefully. You may be able to access selected health information, statements, and online bill payment. For complete medical-record release, use the medical records process.
Keep login details private. Do not share your username, password, or verification codes with anyone who is not authorized to access your healthcare information.
Payment safety: PPGH says the patient portal is the only official online direct payment option and warns patients not to pay through unaffiliated third-party payment systems.

Medical records requests

Use the official records process when you need hospital records for personal use, a doctor, insurance, legal needs, or a specialist.

Online request
PPGH offers patient and representative online medical-record request options through its medical records page.
Records vendor
Verisma partners with PPGH to manage release of medical records.
ID requirement
Patients requesting records in person should bring a government-issued photo ID to the Medical Records office on the second floor.
Records phone
Call 940-328-7521 Monday-Friday, 8 a.m. to 4:30 p.m. for medical records questions.
Online-release limits
PPGH states mental health records, deceased patient records, and records for patients ages 12 to 17 are not released through the online request method.
Before requesting records: Have the patient’s legal name, date of birth, visit date, requested document type, delivery method, ID, and proof of legal authority if you are requesting for someone else.

Billing, insurance, itemized statements, and payment safety

Hospital billing can include separate facility and physician bills, so check every statement before paying.

Billing need What to do Important note
Pay a hospital bill Use the official patient portal, phone, mail, or in-person cashier route listed by PPGH. PPGH says not to pay through unaffiliated third-party systems and says it will not ask for a service fee when paying a bill.
Billing question or suspected error Call Med Cycle at 866-642-2354, Monday-Friday, 8 a.m. to 4:30 p.m. Ask for the account number, date of service, insurance status, adjustment, payment, and balance explanation.
Itemized statement Use the MyConnect Patient Portal or contact Med Cycle. PPGH states itemized statements are not automatically sent.
Separate physician bill Check whether the bill came from ER physicians, radiology, pathology, anesthesia, or another provider group. PPGH says physicians may bill separately and may not be contracted providers with the same insurance plan.
Insurance questions Contact your insurance plan and the hospital billing office before planned services. Confirm deductible, co-pay, coinsurance, prior authorization, facility status, and provider network status.
Billing safety checklist: Match the bill to the date of service, provider name, hospital account number, insurance explanation of benefits, and official PPGH payment instructions before paying.

Visitor information and patient privacy

Visitor rules help protect patients, staff, and confidential medical information.

Bring photo ID

PPGH visitor guidance says visitors must bring a photo ID and provide the first and last name of the patient they want to visit.

After 9 p.m.

Visitors should check in with the operator using photo ID before visiting any patient after 9 p.m.

Privacy limits

Visitors will not be given patient medical information unless authorized by the patient.

Infection control

Visitors with colds or infectious conditions are discouraged from visiting, and hand hygiene is expected before entering and when leaving patient rooms.

Visitor tip: Before traveling, call the hospital to confirm current visitor rules, entrance instructions, patient room status, isolation restrictions, and after-hours access.

Cafeteria and on-campus visitor basics

Useful details for families spending time at the hospital.

Cafeteria hours
PPGH lists the cafeteria as open Monday-Sunday, 6:45 a.m. to 4:15 p.m.
Breakfast
Breakfast is listed from 6:45 a.m. to 8:30 a.m.
Lunch
Lunch is listed from 11:15 a.m. to 1:15 p.m.
Visitor planning
Bring photo ID, follow posted instructions, and call ahead if you need after-hours access or patient-location help.

Before you go to Palo Pinto General Hospital

Quick steps for smoother registration, records, billing, and follow-up.

For emergency symptoms, do not delay. Call 911 or go to the ER for life-threatening issues. Do not wait for portal messages or clinic callbacks.
Bring identification and insurance information. Carry photo ID, insurance card, medication list, allergies, physician names, and any referral or order.
Ask which bill you are paying. Hospital facility, ER physician, radiology, anesthesia, pathology, or other professional bills may arrive separately.
Use the official patient portal. For online payment or account access, use the official MyConnect link from PPGH.
Request records through the records page. For complete records, use the online medical records request or call Medical Records rather than relying only on portal summaries.
Confirm visitors and entrances. If visiting after normal hours or going to a specific department, call ahead for the correct entrance and check-in process.

Location, Google map, and directions

Use the map for navigation to the main hospital campus in Mineral Wells.

Palo Pinto General Hospital
400 SW 25th Ave.
Mineral Wells, TX 76067
Main: 940-325-7891

Main hospital campus at 400 SW 25th Ave. If going to urgent care, a clinic, rehab, wound care, women’s health, or another PPGH location, confirm the exact suite or address before driving.

Official source checklist used for this guide

Use these pages to verify current information before a visit, payment, records request, or emergency decision.

Official page What it helps verify Use it when
Palo Pinto General Hospital home Main hospital identity, patient portal, pay bill, services, featured resources, address, and phone. You need the official starting point.
Who We Are Community role, specialties, highlighted services, and hospital service overview. You want to understand what care PPGH provides.
Emergency Room ER process, Level IV Trauma Center status, emergency examples, 24/7 emergency-room context, and urgent-care comparison. You are deciding between ER, urgent care, or 911.
Urgent Care Non-emergency walk-in care, minor illness and injury examples, x-ray and lab availability, and ER warning. Your condition is urgent but not life-threatening.
Medical Records Online record requests, Verisma release process, ID requirement, phone number, birth-record routing, and records-release limits. You need medical records, releases, or proof of treatment.
MyConnect Patient Portal Official patient portal sign-in and portal account access. You need portal access or online payment through PPGH.
Billing & Insurance Insurance, itemized statement process, billing support number, and billing-error support. You received a bill or need an itemized statement.
Pay Your Bill Official payment methods and third-party payment warning. You want to pay safely or confirm whether a payment site is legitimate.
Visitor Information Visitor ID, patient privacy, infection-control expectations, and after-hours visitor check-in. You plan to visit a patient.
Locations PPGH clinic locations, addresses, phones, and hours for affiliated locations. You need a clinic, urgent care, rehab, wound care, women’s health, or specialty location.
Independent guide notice: This page does not replace official hospital instructions, medical advice, emergency triage, insurance verification, or legal medical-record authorization. Always confirm current details directly with Palo Pinto General Hospital.

Palo Pinto General Hospital FAQs

Common patient and visitor questions before calling, visiting, requesting records, or paying a bill.

1. What is the address of Palo Pinto General Hospital?
Palo Pinto General Hospital is located at 400 SW 25th Ave., Mineral Wells, TX 76067.
2. What is the main phone number for Palo Pinto General Hospital?
The main hospital phone number is 940-325-7891.
3. Does Palo Pinto General Hospital have an emergency room?
Yes. PPGH has an emergency department and describes it as a Level IV Trauma Center providing emergency care around the clock. Call 911 for life-threatening emergencies.
4. When should I use urgent care instead of the ER?
Use urgent care for non-life-threatening illness or injury such as cough, sore throat, stomachache, sprain, minor cut, or possible minor broken bone. Use the ER or call 911 for severe or life-threatening symptoms.
5. How do I access the Palo Pinto General Hospital patient portal?
Use the official MyConnect Patient Portal at myconnect.ppgh.com. If you are not enrolled, use the official portal account-creation process or ask the hospital for help.
6. How do I request medical records from PPGH?
Use the medical records page for online patient or representative requests, or call Medical Records at 940-328-7521 Monday-Friday from 8 a.m. to 4:30 p.m. Bring a government-issued photo ID for in-person requests.
7. Can all records be released through the online medical records request?
No. PPGH states that mental health records, deceased patient records, and records for patients between ages 12 and 17 will not be released through that online method.
8. How do I pay a Palo Pinto General Hospital bill?
PPGH lists payment by phone, mail, in person, and through the official MyConnect Patient Portal. The hospital warns not to pay through unaffiliated third-party systems.
9. Who do I call for a billing question or itemized statement?
Call Med Cycle at 866-642-2354 Monday-Friday from 8 a.m. to 4:30 p.m. You may also obtain an itemized statement through the MyConnect Patient Portal.
10. What should visitors bring to Palo Pinto General Hospital?
Visitors should bring photo ID and be able to provide the patient’s first and last name. Visitors should also follow posted infection-control, privacy, check-in, and after-hours instructions.