Nemours Children’s Hosp. Delaware: Pediatric Care & Info

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Pediatric Hospital Guide · Wilmington DE · Nemours Children’s Health

Nemours Children’s Hospital Delaware address, phone, pediatric ER, MyChart, records, billing, parking, visitors, and family information

Nemours Children’s Hospital, Delaware is located at 1600 Rockland Road, Wilmington, DE 19803. The main hospital phone number is 302-651-4000, and the Delaware Valley appointment line is 800-416-4441.

This guide helps parents, guardians, patients, families, and referring providers quickly find the right contact for pediatric emergency care, specialty appointments, MyChart, medical records, billing, financial assistance, parking, inpatient stays, visitors, patient relations, and directions.

Pediatric ER: 302-651-4186 Main Hospital Appointments Map & Parking
Emergency notice: For a life-threatening medical emergency, call 911 or go to the nearest emergency department. Nemours Children’s Hospital, Delaware lists full-service pediatric emergency care 24 hours a day, 7 days a week. Use this guide for navigation only; do not delay urgent care.
Hospital address 1600 Rockland Road

Wilmington, DE 19803.

Main hospital phone 302-651-4000

Use for hospital operator routing, general information, department transfer, and patient contact questions.

Appointment line 800-416-4441

Use for Delaware Valley appointment scheduling and specialty-care routing.

Pediatric ER 302-651-4186

Nemours lists full-service emergency care 24/7 at the Wilmington hospital.

Medical records 866-956-7299

Press option 1 for medical-record request help and status questions.

Parking Free self-parking

Nemours lists free self-parking, including the garage, open 24/7.

About Nemours Children’s Hospital, Delaware

Use this section to confirm you have the correct Nemours hospital before calling, driving, requesting records, or scheduling specialty care.

Nemours Children’s Hospital, Delaware is the Wilmington children’s hospital campus for Nemours Children’s Health. It provides pediatric emergency care, inpatient hospital care, neonatal and pediatric intensive care, cardiac critical care, inpatient rehabilitation, outpatient specialty services, diagnostic services, therapy, and family-support resources.

The hospital is listed at 1600 Rockland Road in Wilmington. Families visiting for inpatient care, outpatient specialty care, emergency care, or a hospital-based clinic should confirm the entrance, module, floor, and arrival instructions before traveling.

Correct facility for this guide: Nemours Children’s Hospital, Delaware, 1600 Rockland Road, Wilmington, DE 19803. Main hospital phone: 302-651-4000.

Nemours Children’s Hospital Delaware phone directory

Use the main number when unsure. Use direct numbers for emergency care, appointments, records, billing, financial assistance, referrals, and patient concerns.

Department or need Phone / contact Best use
Main hospital 302-651-4000 General hospital routing, department transfer, location questions, patient contact routing, and operator help.
Delaware Valley appointments 800-416-4441 Specialty-care appointments, location routing, and general scheduling help.
Pediatric Emergency Department 302-651-4186 Pediatric emergency department routing. For medical emergencies, call 911.
Provider referral to Emergency Department 302-651-4183 Provider-to-hospital referral routing for emergency department transfer.
Admissions for health professionals 302-651-4199 Provider admission discussions and direct-admission coordination when appropriate.
Physician Priority Line 800-829-KIDS Provider clinical questions, appointments, and complex scheduling options.
Medical records help 866-956-7299, option 1 Record request status, release-of-information help, and medical-record copy questions.
Medical records fax 302-651-4480 Sending completed authorization forms when instructed by Nemours.
Medical records email patientrecords@nemours.org Medical-record request communication when appropriate.
Send records to Nemours specialty care Fax 302-295-0718 Provider record transfer to Delaware specialty care, with sender details and two patient identifiers visible.
Billing and insurance 866-390-3610 Billing questions, insurance questions, balances, itemized statements, and customer service.
Financial assistance 844-551-2065, press 3 Delaware Valley financial-assistance routing and help with health care expenses.
Paperless billing help 844-551-1351 MyChart billing statement access and paperless billing account help.
Patient Relations 302-651-4799 Complaints, compliments, care concerns, and family feedback.
Patient Relations email patientrelationsDV@nemours.org Written Delaware Valley patient and visitor feedback.
Compliance Helpline 866-636-4685 Reporting conduct that may violate a Nemours policy or legal/ethical standard.
Calling tip: For a child already admitted, have the child’s full name, date of birth, unit or room if known, parent/guardian name, and your callback number ready.

Pediatric emergency care and trauma at Nemours Delaware

The emergency department is for serious illness, injury, trauma, and urgent pediatric conditions that cannot safely wait for an appointment.

Pediatric ER location

The emergency department is at Nemours Children’s Hospital, Delaware, 1600 Rockland Road, Wilmington, DE 19803.

24/7 emergency care

Nemours lists full-service emergency care as available 24 hours a day, 7 days a week.

Level 1 pediatric trauma

Nemours identifies the Wilmington emergency department as home to Delaware’s only Level 1 Trauma Center for children.

Emergency entrance

Nemours says to use the emergency department entrance, past the outpatient and hospital entrances, when arriving for emergency care.

Call 911 for severe symptoms: Trouble breathing, blue lips, severe allergic reaction, seizure, head injury, major trauma, uncontrolled bleeding, severe dehydration, poisoning, unconsciousness, or rapidly worsening symptoms need immediate emergency help.

Pediatric specialties, inpatient services, outpatient care, and Delaware Valley programs

Nemours Delaware treats common, rare, and complex pediatric conditions. Confirm the exact clinic or hospital unit before arrival.

Care area What it may include Before the visit
Pediatric emergency medicine and trauma Emergency department care, trauma evaluation, urgent diagnostics, stabilization, and hospital admission when needed. For emergencies, call 911 or the emergency department. Bring medications, allergy list, and recent records if safe.
Hospital medicine Inpatient pediatric care, care coordination, discharge planning, and support during hospital stays. Ask which entrance, floor, unit, and check-in process applies.
Neonatal and pediatric intensive care Neonatal intensive care, pediatric intensive care, complex monitoring, and critical-care support. Confirm visitor rules, parent access, unit security, lactation resources, and overnight arrangements.
Cardiac critical care and heart services Heart-related specialty care, cardiac critical care, cardiac imaging, interventional care, and heart programs. Bring cardiology records, imaging, medication list, and prior procedure history.
Cancer and blood disorders Oncology, hematology, transplant-related care, cellular therapies, infusion planning, and inpatient support. Ask about infection precautions, visitor guidance, records transfer, pharmacy, and social work support.
Orthopedics, sports medicine, and rehabilitation Orthopedics, spine, scoliosis, physical therapy, occupational therapy, sports medicine, prosthetics, orthotics, and rehab medicine. Bring imaging, brace/device information, operative reports, therapy notes, and school/sports needs.
Neurology, neurosurgery, and developmental care Seizures, headaches, autism-related services, neuropsychology, neuromuscular care, cerebral palsy, and neurosurgical issues. Bring videos of episodes if safe, prior EEG/imaging, school documents, medication list, and specialist notes.
Outpatient specialty services More than 30 outpatient medical areas, diagnostic services, therapy, rehabilitation, primary care, and specialty clinics. Confirm whether the appointment is in the main hospital, outpatient services, Rockland II, or another Delaware Valley location.
Location caution: Nemours Children’s Health has multiple Delaware Valley locations. Always confirm whether your child’s appointment is at 1600 Rockland Road, Rockland II, a primary care office, or another specialty site.

Appointments, referrals, check-in, and what to bring

Specialty visits may require referral records, insurance authorization, prior test results, guardianship documents, and exact location confirmation.

Call or request an appointment. Use the Delaware Valley appointment line at 800-416-4441 or the official appointment tools linked by Nemours.
Confirm the exact site. Ask whether the visit is at the hospital, emergency department, outpatient services, Rockland II, primary care, or another Nemours location.
Ask whether a referral is needed. Some specialty appointments may require a provider referral, insurance authorization, or medical-record transfer before scheduling.
Prepare records and documents. Bring photo ID, child’s insurance card, medication list, allergy list, custody/guardianship papers if needed, referral documents, test results, and imaging.
Plan parking and arrival. Allow extra time for free self-parking, Welcome Center check-in, badge requirements, elevators, and finding the correct module or unit.
Use MyChart after the visit. Check Nemours Children’s MyChart for appointments, messages, records access, symptoms, video visits, and billing tools when available.
Appointment script: “My child has an appointment with Nemours in Delaware. Can you confirm the exact location, entrance, arrival time, doctor or service, records needed, referral status, fasting instructions, insurance authorization, and parking?”

Nemours Children’s MyChart: portal access, records, billing, and video visits

MyChart is the central patient portal for many Nemours communication, record, visit, and billing tasks.

Portal use
Nemours says MyChart can help families manage a child’s condition, communicate with the care team, track appointments and symptoms, access medical records, and launch video visits on demand.
Billing access
Nemours moved to paperless billing for MyChart users responsible for patient balances, with statements sent through MyChart instead of mail.
Pay as guest
Families can use Nemours online bill-pay tools or MyChart billing features when available for the account.
Records upload
Nemours says a copy of personal records can be uploaded through Nemours Children’s MyChart at no charge.
Paper statement preference
Families who prefer paper statements can change paperless preferences inside MyChart billing settings.
Portal note: MyChart is helpful for routine access, but formal record releases, subpoenas, court orders, and full chart requests must follow Nemours medical-record procedures.

How to request medical records from Nemours Children’s Hospital Delaware

Medical-record requests must be submitted in writing. Use the official records page for forms, online request options, fax, email, and processing details.

Record need Best route What to prepare
Personal medical-record copy Online eRequest, authorization form, or MyChart upload route Child’s full name, date of birth, dates of service, records needed, delivery method, parent/guardian authority, and signature.
Records by mail, fax, or email Health Information Management, 1600 Rockland Rd., Wilmington, DE 19803; fax 302-651-4480; patientrecords@nemours.org Completed Authorization to Release form and identity/authority information.
Request status Call 866-956-7299, option 1 Patient name, date of birth, request date, delivery destination, and request confirmation if available.
Records sent to Nemours specialty care Preferred Delaware specialty-care fax 302-295-0718 or nemhimreferralteam@nemours.org Sender name, sender contact, two patient identifiers, and number of pages sent.
X-ray or imaging copy Authorization to Release route through Nemours medical records Imaging date, body part, provider, destination facility, and whether a disc or electronic transfer is needed.
Accounting of disclosure Accounting of Disclosure form Child’s identity information and request scope. Nemours notes one free accounting in a 12-month period and a charge for additional requests within that year.
Records timing and fee note: Nemours states records are normally processed within 8–10 business days. Personal copies by CD, fax, or paper have a listed flat fee; MyChart upload is listed at no charge.

Billing, insurance, paperless statements, payment help, and financial assistance

Hospital bills can involve facility charges, physician charges, insurance processing, deductibles, copays, coinsurance, financial assistance, and MyChart billing access.

Billing customer service
Call 866-390-3610 for Nemours billing and insurance questions during listed weekday customer-service hours.
Financial assistance
Call 844-551-2065 and press 3 for Delaware Valley financial assistance.
Paperless billing
Nemours states that, starting January 2, 2025, statements are sent through Nemours Children’s MyChart for responsible guarantors with active MyChart accounts.
Online payment
Use Nemours Children’s MyChart or Nemours online bill-pay links when available for the account.
Paper statements
Families who prefer paper statements can change Paperless Preferences inside the MyChart billing account settings.
Itemized statement
Ask billing for an itemized statement, insurance recheck, financial assistance review, payment plan, or account note if a charge is unclear.
Billing script: “I have a Nemours Children’s Hospital Delaware bill for date of service ____. Can you explain the charges, insurance payments, remaining balance, itemized statement, financial assistance options, payment plan, and MyChart billing access?”

Inpatient hospital stays: admission, Welcome Center, intensive care, and rehab

Use inpatient guidance when your child is admitted, transferred, recovering from surgery, receiving intensive care, or staying for rehabilitation.

Hospital entrance

Nemours says inpatient families should use the hospital entrance into the Anthony N. Fusco Sr. Atrium and check in with photo ID at the Welcome Center.

Hospital services

Nemours lists hospital care, pediatric and neonatal intensive care, cardiac critical care, and inpatient rehabilitation at the Delaware hospital.

Visitor badges

Visitors must wear a badge at all times, and photo ID is required at check-in.

Quiet hours

Nemours lists quiet hours from 8 p.m. to 8 a.m. daily for inpatient stays.

Inpatient preparation: Bring caregiver ID, child’s insurance card, medications, allergies, comfort items, custody/guardianship papers if needed, phone chargers, and a list of questions for rounds.

Visitor rules, illness guidance, badges, quiet hours, and bedside basics

Visitor rules may change based on infection levels, unit needs, patient condition, and clinical judgment. Always confirm with the unit.

Visitor topic Nemours guidance Practical family note
Visitor badge Visitors must wear a badge at all times, and photo ID is required at check-in. Allow extra time at the Welcome Center before going to a unit.
Illness symptoms Nemours asks visitors who are sick, have a fever, or have a contagious condition not to visit patient-care areas. Call the unit if a parent or key caregiver is sick and needs guidance.
Latex balloons, live plants, flowers Nemours says latex balloons, live plants, and flowers are not allowed in patient rooms. Choose non-latex, washable, or staff-approved comfort items.
Tobacco, smoke, vapor Nemours states the campus, including parking areas, is tobacco-, smoke-, and vapor-free. Plan ahead if a visitor needs to leave campus.
Quiet hours Quiet hours are 8 p.m. to 8 a.m. daily. Keep phones on vibrate, reduce TV volume, and speak quietly.
Care-team limits Visits are welcomed within the guidelines set by the child’s doctors. Ask the nurse about isolation precautions, ICU rules, surgery-day limits, or sibling visits.
Before visiting: Call before coming if you have symptoms, if the child is in isolation, if you are bringing young siblings, or if you need after-hours access.

Family amenities, support services, Welcome Center, pharmacy, and child-friendly resources

Nemours offers family-focused supports to make inpatient and outpatient visits easier to manage.

Resource What Nemours lists How families use it
Welcome Center Located inside the hospital entrance in the Anthony N. Fusco Sr. Atrium. Use for check-in, badge help, directions, questions, and next-step routing.
Free e-card Nemours offers a free e-card option to brighten a hospitalized child’s day. Use when family or friends cannot visit in person.
Outpatient pharmacy The Plan Your Visit page lists an outpatient pharmacy. Ask the care team whether discharge or clinic medications can be filled before leaving.
Language interpretation Nemours lists language interpretation. Ask early for interpretation during consent, rounds, discharge instructions, and medication teaching.
Services for hearing impaired Nemours lists services for the hearing impaired. Request support before appointments, procedures, or family meetings.
Autism-friendly support Nemours lists autism-friendly features such as separate entrance and lower-noise/lower-stimulation spaces. Call ahead if your child needs sensory preparation, quiet space, or arrival accommodations.
Ronald McDonald House Nemours notes Ronald McDonald House across from the campus. Ask social work or the care team about lodging options if your family is traveling.
Healing Garden and play areas Nemours lists a healing garden, kid-friendly activities, and places to play. Ask the nurse what is safe for your child’s condition or isolation status.
Family-support question: “Can we speak with child life, social work, language services, case management, spiritual care, or patient relations today?”

Parking, public transportation, mobility services, and arrival notes

Nemours Delaware offers free self-parking and campus mobility supports, but families should still allow extra arrival time.

Travel need Official guidance Practical note
Self-parking Nemours lists free self-parking, including the garage, open 24/7. Follow hospital signs after reaching 1600 Rockland Road.
Parking areas The Plan Your Visit page lists free parking at surface level and underground. Use the entrance matching your appointment or emergency need.
Mobility services Nemours lists escort to your car, Ronald McDonald House rides, red wagons, and wheelchairs. Ask at the Welcome Center or care area if a child or caregiver needs mobility help.
Public transportation Nemours lists DART First State Route 28, SEPTA Wilmington/Newark Line, and paratransit service resources. Check transit schedules before discharge or after-hours visits.
Emergency arrival Use the emergency department entrance, past the outpatient and hospital entrances. For severe symptoms, call 911 rather than driving yourself.
Parking address for GPS: Use 1600 Rockland Road, Wilmington, DE 19803, then follow signs for emergency, outpatient, hospital entrance, or parking garage.

Patient Relations, complaints, compliments, compliance, and care concerns

Start with the care team for immediate bedside concerns. Use Patient Relations for feedback, complaints, compliments, and follow-up.

Concern First contact What to say
Immediate care concern Nurse, charge nurse, physician team, unit leader, or Patient Relations Explain the child’s unit, date, time, staff role if known, and what help is needed now.
Complaint or compliment Patient Relations: 302-651-4799 Ask for the Delaware Valley patient relations process and request a response.
Written feedback patientrelationsDV@nemours.org Include patient name, date of service, department, contact details, concern, and requested follow-up.
Billing problem Billing customer service: 866-390-3610 Ask for an itemized bill, insurance review, paperless billing help, financial assistance, or payment-plan route.
Policy, legal, or ethical concern Compliance Helpline: 866-636-4685 Report conduct that may violate policy, law, or ethical standards. Nemours says the helpline is available 24/7.
Documentation tip: Write down the date, time, unit, names if known, what happened, who you spoke with, and the response you were given.

Provider referrals, admissions, e-referrals, and sending records to Nemours

Referring physicians and clinics have separate phone, fax, NemoursLink, and priority-line routes.

NemoursLink e-referral

Nemours encourages providers to submit Delaware Valley specialty appointments through NemoursLink e-referral.

ED referral phone

To refer a patient to the Emergency Department at Nemours Children’s Hospital, Delaware, Nemours lists 302-651-4183.

Physician Priority Line

Nemours lists 800-829-KIDS for physician priority access, appointments, and complex scheduling options.

Records to specialty care

Nemours lists Delaware specialty-care fax 302-295-0718 and email nemhimreferralteam@nemours.org for sending medical records to Nemours.

Provider record-send checklist: sender name, sender contact, two patient identifiers, number of pages, consult question, diagnosis, medications, allergies, recent labs, imaging reports, and urgency.

Nemours Children’s Hospital Delaware map, address, parking, and arrival notes

Use the hospital address for GPS, then follow campus signage for emergency, outpatient, hospital entrance, parking, and the Welcome Center.

Nemours Children’s Hospital, Delaware

1600 Rockland Road
Wilmington, DE 19803
Main phone: 302-651-4000
Appointments: 800-416-4441
Pediatric ER: 302-651-4186

Use this map for general directions. For a medical emergency, call 911 or go to the nearest emergency department.

Arrival checklist

  • Bring photo ID, child’s insurance card, medication list, allergy list, and referral documents.
  • For records or billing, bring account details, dates of service, and MyChart access if available.
  • For inpatient visits, check in at the Welcome Center and wear the visitor badge.
  • Do not bring latex balloons, live plants, or flowers to patient rooms.
  • Use free self-parking and allow extra time for garage, security, elevators, and module directions.
  • For severe symptoms, use emergency care immediately instead of waiting for an appointment.

Official source checklist for Nemours Children’s Hospital Delaware

Use these official Nemours sources for final verification because hours, visitor rules, phone numbers, services, records, billing, and parking can change.

Official source What it verifies When to use it
Nemours Children’s Hospital, Delaware Hospital address, phone, appointment route, hospital maps, important numbers, services, and hospital overview. Use first for official hospital identity and location confirmation.
Pediatric Emergency Care & Trauma Emergency Department phone, 24/7 care, emergency entrance guidance, and Level 1 pediatric trauma status. Use for pediatric emergency and trauma routing.
Plan Your Visit Parking, public transportation, mobility services, Welcome Center, family amenities, pharmacy, language interpretation, autism-friendly spaces, and support resources. Use before driving, parking, visiting, or preparing for a hospital stay.
Inpatient Hospital Stays Hospital services, arrival through the atrium, Welcome Center check-in, visitor badge rules, illness cautions, latex/live-plant restrictions, smoke-free campus, and quiet hours. Use before admission or inpatient visitation.
Nemours Children’s MyChart Portal functions, care-team messaging, appointment tracking, symptom tracking, medical-record access, billing tools, and video visits. Use for portal access and family account setup.
Records Requests & Release Online records request, authorization forms, processing time, personal-copy fee, MyChart upload option, HIM address, fax, email, and records phone. Use for formal medical records, X-ray copies, record transfer, and request status.
Contact Nemours Main hospital phone, appointment line, billing customer service, financial assistance, medical-record contact details, Patient Relations, and Compliance Helpline. Use when you are unsure who to call.
Paperless Billing Paperless billing transition, MyChart billing statement route, online payment, paper-statement opt-out, and billing technology help phone. Use for MyChart billing and statement access questions.
Patient Relations for Delaware Valley Patient Relations address, phone, fax, email, and feedback/complaint purpose. Use for complaints, compliments, concerns, and care-experience follow-up.
Delaware Valley Appointments and Referrals NemoursLink e-referrals, ED referral phone, Physician Priority Line, appointment prompts, and complex scheduling options. Use for provider referrals and specialty appointment routing.
Independent guide notice: USHospitalGuides.com is not Nemours Children’s Hospital, Delaware, Nemours Children’s Health, a billing office, an emergency service, a medical-records office, or a medical provider. Use official Nemours sources and licensed clinicians for final decisions.

Nemours Children’s Hospital Delaware FAQs

These answers focus on address, phone, pediatric emergency care, MyChart, medical records, billing, parking, inpatient stays, visitor rules, referrals, and patient relations.

1. What is the address of Nemours Children’s Hospital, Delaware?
Nemours Children’s Hospital, Delaware is located at 1600 Rockland Road, Wilmington, DE 19803.
2. What is the main phone number for Nemours Children’s Hospital Delaware?
The main hospital phone number is 302-651-4000. Use it for general hospital routing, department transfer, location questions, and patient contact help.
3. What number do I call for appointments at Nemours Delaware Valley?
Call 800-416-4441 for Delaware Valley appointment scheduling and specialty-care routing.
4. Is the pediatric emergency department open 24/7?
Yes. Nemours lists full-service emergency care at Nemours Children’s Hospital, Delaware as available 24 hours a day, 7 days a week. For medical emergencies, call 911.
5. What is the Nemours Delaware pediatric emergency department phone number?
The pediatric emergency department phone number listed by Nemours is 302-651-4186. Providers referring a patient to the emergency department may use 302-651-4183.
6. How do I request medical records from Nemours Children’s Hospital Delaware?
Use the official Records Requests & Release page. Nemours says medical-record requests must be submitted in writing. Health Information Management is at 1600 Rockland Road, Wilmington, DE 19803; fax 302-651-4480; email patientrecords@nemours.org; records help phone 866-956-7299 option 1.
7. Who do I call for Nemours billing or insurance questions?
Call Nemours billing customer service at 866-390-3610. For financial assistance, call 844-551-2065 and press 3 for Delaware Valley.
8. Is parking free at Nemours Children’s Hospital Delaware?
Nemours lists free self-parking, including the garage, open 24/7. Use 1600 Rockland Road, Wilmington, DE 19803 for directions and follow campus signs when you arrive.
9. What visitor rules should families know before visiting?
Visitors must wear a badge, photo ID is required at check-in, sick visitors should not enter patient-care areas, latex balloons and live plants or flowers are not allowed in patient rooms, the campus is tobacco-, smoke-, and vapor-free, and quiet hours are 8 p.m. to 8 a.m. daily.
10. Who handles patient complaints or concerns at Nemours Delaware?
For immediate concerns, start with the child’s nurse, charge nurse, physician team, or unit leader. For Delaware Valley Patient Relations, call 302-651-4799, fax 302-651-4699, or email patientrelationsDV@nemours.org.