Children’s Hospital Cincinnati Patient Portal Login

The official MyChart login screen provides a “Forgot login information?” option below the username/password fields. Start there before creating another account.

Online account request

Accepted photo ID for online enrollment

In-person signup

Ask registration staff at a Cincinnati Children’s clinic or neighborhood location, or visit the Family Resource Center. Cincinnati Children’s states that an appointment is not required for in-person MyChart registration.

How to add a child after proxy access is approved

Adding another child to an existing account

In MyChart, open the menu, go to the Settings area and choose Add Child to Your Account. Each child remains a separate medical record even though the parent can access them from one login.

Who generally can and cannot receive proxy access?

Cincinnati Children’s allows patients age 13 and older to request their own MyChart account. This is separate from a parent’s proxy login.

When the patient turns 18

Standard parent/primary caregiver proxy access ends when the patient becomes an adult. An adult patient can give another person, such as a parent or spouse, access through an Adult Proxy Access arrangement.

Cincinnati Children’s states that this normal adult proxy access expires every 18 months and must be renewed by the patient.

Adult patient with diminished capacity

Continued parent/guardian access can be available when Cincinnati Children’s receives appropriate proof of ongoing legal guardianship. The hospital describes acceptable guardianship evidence as legal documentation signed by a judge or magistrate.

Questions about guardianship access can be directed to Health Information Management at 513-636-4217.

Verification code did not arrive

1. Check spam or junk mail.
2. Select Resend Code.
3. Check whether another email address may be stored on the account.
4. If the problem continues, call MyChart Technical Support at 513-636-5019.

How to print an After Visit Summary

Existing Cincinnati Children’s patients can use MyChart to schedule certain appointments, particularly with an existing provider. Online scheduling is not available for every clinic, provider or appointment type.

Appointment scheduling phone hours

Cincinnati Children’s main scheduling page currently lists Monday through Friday, 7:30 am–5:30 pm for the central appointment number 513-636-3200.

Pre-Visit Update

MyChart’s Pre-Visit Update becomes available approximately five days before the appointment. Families can review or update items such as:

• Contact information
• Medications
• Allergies
• Health issues
• Documents that need to be signed

This does not completely replace check-in. Cincinnati Children’s still directs families to a registration representative when they arrive.

Can MyChart show doctor appointment availability?

For current patients, available scheduling options may appear for an existing provider. Exact physician clinic days and appointment slots change, so MyChart or the specialty scheduling team is the appropriate source for the date you want.

Who can you message through MyChart?

Cincinnati Children’s states that MyChart messaging is generally available for outpatient providers the patient has seen within the previous three years.

Providers you generally cannot message from MyChart

• Emergency Department providers
• Urgent Care providers
• CincyKids Connect providers
• Providers seen only during a hospital admission

For questions after one of those encounters, Cincinnati Children’s advises contacting the child’s primary care provider or the appropriate clinical team.

Why a result may not appear

• The laboratory/test may not be complete yet.
• The result may not yet be available in the electronic record.
• Some results stored as PDF documents cannot be displayed directly in MyChart. Cincinnati Children’s specifically lists hearing tests, sleep studies and DEXA scans as examples.

Downloading results

Open the result, choose the trends/comparison view when available, then use the download control. Cincinnati Children’s notes that imaging test results such as X-ray or MRI cannot be downloaded through this MyChart process.

Request records inside MyChart

Health Information Management contact

Current published medical-record copy fees

Incorrect information in MyChart?

On the MyChart website, open the page containing the incorrect information and use the chart-correction request option when available. Cincinnati Children’s says this correction feature is currently on the website rather than the mobile app.

MyChart users can view and pay eligible Cincinnati Children’s balances online or through the MyChart mobile app. Guest payment is also available for people who do not want to sign into MyChart.

Billing customer service

View statements in MyChart

1. Open the MyChart menu.
2. Select Billing.
3. Select View balance details.
4. Open the Documents tab for statements.

View payment history

1. Open Billing.
2. Select View balance details.
3. Open the Payments tab.

Create a payment plan

If you are the guarantor—the person financially responsible for the account—Cincinnati Children’s allows eligible users to set up a payment plan from MyChart.

1. Open the Billing quick link.
2. Select Set up payment plan.
3. Follow the available plan instructions.

You can also choose Ask a Billing Question from the Billing area to send a request to Billing Customer Service.

Paperless statements

Cincinnati Children’s moved to paperless statements on May 7, 2024. Users who still want mailed statements can change Paperless Preferences in the Billing section of MyChart.

Cincinnati Children’s allows families to complete a Financial Assistance Application through MyChart.

Eligibility depends on the hospital’s current policy and the services involved. Some professionals who provide care at Cincinnati Children’s but bill independently may not be covered by the hospital’s financial assistance policy.

Cincinnati Children’s provides pediatric emergency care 24 hours a day, 365 days a year at both the Burnet and Liberty campuses.

Emergency charges depend on the care, tests, imaging, medications, procedures, insurance plan and patient circumstances. Cincinnati Children’s does not publish one universal “ER fee” that represents every emergency visit, so a single fixed emergency price should not be assumed.

Visitor parking

Cincinnati Children’s states that the main Burnet Visitor Garage is free for patients and families and is available 24/7. The garage is accessed at 3333 Burnet Avenue.

The hospital recommends adding approximately 20 minutes to travel time during busy periods because parking can be limited.

Accessible parking

ADA spaces and wheelchair-lift accessible spaces are available near elevator lobbies in the visitor garage.

Valet parking

Visitor check-in

Cincinnati Children’s current inpatient guidelines list visiting hours of 8:30 am–8:30 pm. Visitors age 16 and older should be prepared to show photo identification at a Welcome Center and receive a visitor badge.

Two primary support people, usually parents, can have 24/7 access under the current general inpatient policy. Unit-specific restrictions can still apply.

Arriving after 8:30 pm

Cincinnati Children’s directs overnight visitors arriving after 8:30 pm to use Location B, because other inpatient entrances are locked overnight.