Montgomery General Hospital address, phone number, patient portal, medical records, billing, emergency care, services, and visitor information
Montgomery General Hospital is an active Critical Access Hospital in Montgomery, West Virginia. The main hospital address is 401 6th Avenue, Montgomery, WV 25136, and the main phone number is 304-442-5151.
This guide helps patients and families quickly find the right contact for the patient portal, medical records, billing, price estimates, emergency services, lab, respiratory care, swing bed admissions, patient complaints, privacy questions, and directions.
Montgomery, WV 25136.
Use for the hospital operator, general routing, and urgent department transfer.
State facility lookup lists Montgomery General Hospital as an active Critical Access Hospital.
West Virginia facility lookup lists 69 licensed beds and 69 certified beds.
View medical history, upcoming appointments, lab results, imaging reports, medications, and instructions.
Medical Records: 304-442-7411. Billing: 304-442-7445.
About Montgomery General Hospital in Montgomery, West Virginia
Use this section to confirm you have the correct hospital before calling, traveling, or requesting records.
Montgomery General Hospital serves the Upper Kanawha Valley area from Montgomery, West Virginia. The hospital’s own history states it began serving residents in 1918 as Laird Memorial Hospital and became Montgomery General Hospital in 1939.
The hospital describes continuing inpatient, outpatient, surgical, radiology, laboratory, respiratory care, emergency department, outpatient therapy, and rural health clinic services. It also lists additions such as outpatient pharmacy, diabetes education, pulmonary rehabilitation, and telehealth specialist partnerships.
Official Montgomery General Hospital links and what to do after each opens
Start with official hospital and government sources before relying on outdated listings or third-party hospital directories.
Official hospital website
Open Montgomery General Hospital
- Confirm the hospital address, phone number, provider categories, and current announcements.
- Use the homepage links for patient portal, bill payment, services, price transparency, employment, events, and contact.
- Call the operator before traveling if you need a specific department, specialist, or clinic schedule.
Patient portal and patient information
- Use the patient portal for medical history, upcoming appointments, lab results, imaging reports, medications, allergies, and instructions.
- Use Medical Records at 304-442-7411 if you need a formal record release.
- Use Patient Advocate at 304-442-7419 for immediate patient concerns.
Services
- Review available service categories such as emergency, acute care, swing bed, lab, respiratory, rehabilitation, and extended care.
- Use the listed department phone numbers for lab, respiratory care, sleep lab, chronic care management, and admissions.
- Ask whether a physician order, referral, authorization, or appointment is required.
Price transparency
- Review the machine-readable file and shoppable services if you are comparing estimated costs.
- Remember that standard charges are not the same as your final out-of-pocket cost.
- Call 304-442-7405 for procedure estimate questions.
Contact page
- Confirm current general contact hours before visiting administrative offices.
- Use the main number for routing when you are unsure which department to call.
- Use the map link or this guide’s embedded map for directions to 401 6th Avenue.
West Virginia facility lookup
- Confirm legal name, active status, facility type, administrator, address, phone, fax, and bed counts.
- Review completed survey history if you need regulatory inspection information.
- Use this source for license-status checks, not appointment booking.
Montgomery General Hospital phone directory
Use the main line when you are unsure. Use direct department numbers when you already know the service you need.
| Department or need | Phone number | Best use |
|---|---|---|
| Main hospital operator | 304-442-5151 | General routing, department transfer, hospital questions, emergency department routing, and visitor questions. |
| Patient page general contact | 304-442-1258 | General patient-page contact questions when listed by the hospital’s patient information page. |
| Medical Records | 304-442-7411 | Copies of records, release of information, chart transfer, outside provider records, and record-access questions. |
| Billing | 304-442-7445 | Hospital bills, statement questions, payment routing, insurance balance questions, and account follow-up. |
| Price estimate / business office | 304-442-7405 | Procedure estimate questions and price transparency help. |
| Patient Advocate | 304-442-7419 | Immediate concerns, patient complaints, care experience concerns, and escalation inside the hospital. |
| Laboratory | 304-442-7410 | Lab service questions, wellness screening questions, results-routing questions, and outpatient lab instructions. |
| Chronic Care Management | 304-442-7450 | Chronic care management questions and care coordination for eligible patients. |
| Respiratory / Extended Care Unit | 304-442-7474 or 304-442-7418 | Respiratory services, pulmonary-function services, extended care, skilled care, and related service questions. |
| Sleep Lab | 304-442-7480 | Home sleep study and sleep-lab service questions. |
| Swing Bed Admissions Coordinator | 304-442-7400 | Swing bed referral questions, post-acute admission coordination, and insurance authorization questions. |
| Privacy Official | 304-442-7424 | HIPAA notice, health information use, privacy questions, and records privacy concerns. |
| Montgomery Rehab and Nursing | 304-442-2469 | Adjacent nursing facility questions, short-term care, long-term care, and related placement questions. |
Emergency department and urgent hospital needs
Use emergency care for serious symptoms, sudden injuries, or urgent conditions that cannot wait for a clinic appointment.
When to call 911
Call 911 for chest pain, stroke symptoms, severe breathing trouble, major trauma, severe allergic reaction, uncontrolled bleeding, loss of consciousness, poisoning, or any situation that may be life-threatening.
When to call the hospital
Call 304-442-5151 when you need the emergency department, patient location routing, department transfer, or hospital operator help.
What to bring
Bring photo ID, insurance card, medication list, allergy list, recent discharge papers, physician orders, advance directive if relevant, and emergency contact information.
Do not delay care
Online information is not a triage tool. If symptoms are severe or rapidly changing, seek emergency medical help immediately.
MGH patient portal: results, appointments, medications, and instructions
The patient portal is the fastest official route for many non-urgent record and visit-history needs.
How to request medical records from Montgomery General Hospital
Medical records are different from portal screenshots. Use Medical Records when you need a formal copy or release.
| Record need | Best contact | What to prepare |
|---|---|---|
| Discharge summary | Medical Records: 304-442-7411 | Patient name, date of birth, visit date, department, where the record should be sent, and authorization if required. |
| Lab or imaging report | Patient portal, ordering provider, or Medical Records | Test date, ordering clinician, patient information, and whether you need a patient copy or provider-to-provider transfer. |
| Complete chart copy | Medical Records | Specific date range, visit type, records requested, delivery method, and identity verification. |
| Records sent to another provider | Medical Records or portal summary sharing | Receiving provider name, fax number, phone number, address, and urgency level. |
| Billing records or itemized statement | Billing: 304-442-7445 | Account number, date of service, insurance information, statement copy, and patient authorization if needed. |
| Privacy or HIPAA question | Privacy Official: 304-442-7424 | Patient name, concern, date range, type of information involved, and preferred contact method. |
Services and departments listed for Montgomery General Hospital
Services can change by staffing, physician orders, insurance authorization, and appointment availability. Always confirm before traveling.
Emergency Medicine
The hospital lists emergency department services for the local community. Use 911 for life-threatening symptoms and the main hospital number for department routing.
Acute Care and Swing Bed
MGH describes Acute Care/Swing Bed services for patients who need hospital care, skilled nursing, therapy, or post-acute recovery support.
Laboratory
The hospital describes laboratory testing for inpatients and outpatients, with many tests performed in the facility and some sent to reference labs.
Radiology and Imaging
The hospital lists radiology and imaging services. Ask whether your exam requires a physician order, appointment, insurance authorization, or preparation.
Respiratory Care and Sleep Lab
Listed respiratory services include pulmonary testing, EKG-related services, oxygen studies, home sleep studies, and related respiratory-care support.
Outpatient Therapy and Rehabilitation
MGH describes outpatient therapy and rehabilitation-related services, including therapy support for swing bed and extended care patients.
General Surgery and Procedures
The hospital’s provider categories include General Surgery. Call ahead to confirm current procedure scheduling, pre-op instructions, and surgeon availability.
Rural Health Clinic Services
Provider categories listed by the hospital include Family Medicine, Pediatrics, Gastroenterology, Orthopedics, and diabetic education or pulmonary rehab through rural health clinic services.
Appointments, outpatient visits, and check-in preparation
Hospital services may be scheduled differently from clinic appointments. Call the correct department before arriving.
Swing Bed, skilled care, extended care, and rehabilitation contacts
Swing bed and extended care services help patients who no longer need a high-acuity hospital stay but still need skilled nursing or therapy support.
| Care need | What it may involve | Best contact |
|---|---|---|
| Swing Bed referral | Post-acute recovery, skilled nursing, therapy, discharge planning, and insurance authorization after an acute hospital stay. | Admissions Coordinator: 304-442-7400 |
| Physical, occupational, or speech therapy | Therapy ordered for recovery, mobility, speech, swallowing, activities of daily living, or post-acute progress. | Main hospital or care team for routing. |
| Respiratory therapy | Respiratory support, pulmonary testing, oxygen studies, EKG-related services, or home sleep study questions. | 304-442-7474, 304-442-7418, or Sleep Lab 304-442-7480 |
| Extended Care Unit | Skilled nursing, long-term care nursing, rehab support, social care, nutrition, activities, and care planning. | 304-442-7474 or 304-442-7418 |
| Montgomery Rehab and Nursing | Short-term and long-term care in the nursing facility near the hospital. | 304-442-2469 |
Billing, itemized statements, price transparency, and estimates
Hospital charges, insurance rates, discounts, deductibles, copays, and final patient responsibility can be different numbers.
Financial assistance and help paying a hospital bill
Ask about financial assistance early if you are uninsured, underinsured, ineligible for a government program, or unable to pay for medically necessary care.
Financial assistance policy
Montgomery General Hospital’s Financial Assistance Policy says MGH makes a reasonable amount of uncompensated hospital services available to eligible persons needing care who are unable to pay.
Ask before collections
Call Billing at 304-442-7445 and ask for the current financial assistance application, required documents, income rules, and account hold process.
EMTALA screening protection
The Financial Assistance Policy references EMTALA and states patients are not screened for financial assistance or payment information before the medical screening exam and stabilizing care when applicable.
Documents to gather
Prepare ID, insurance card, income proof, household size, denial letters if applicable, Medicaid status, hospital statement, and any hardship explanation.
Patient Advocate, complaints, and external reporting
Start with the hospital’s internal Patient Advocate for immediate concerns, then use external reporting routes if needed.
| Concern | First contact | Escalation note |
|---|---|---|
| Care experience concern | Patient Advocate: 304-442-7419 | Explain the unit, date, patient name, staff role if known, and what resolution you are requesting. |
| Safety concern during stay | Nurse, charge nurse, department manager, or Patient Advocate | Ask for immediate help before the issue becomes worse. |
| Billing dispute | Billing: 304-442-7445 | Ask for an itemized bill, insurance recheck, coding review route, financial assistance, or account note. |
| Privacy concern | Privacy Official: 304-442-7424 | Give the type of information involved, date range, and whether you believe records were disclosed improperly. |
| External facility complaint | WV Office of Health Facility Licensure and Certification: 304-558-0684 | Use when you need to ask the state about complaint options, survey history, or facility oversight. |
Privacy, health information, and data-security notice
Medical and billing records include protected health information. Use official hospital contacts for privacy questions.
Privacy Official
The hospital privacy notice lists a Privacy Official at Montgomery General Hospital, 401 Sixth Avenue, PO Box 270, Montgomery, WV 25136, phone 304-442-7424.
Information used for treatment
The privacy notice describes use of patient information for treatment, payment, health care operations, and permitted disclosures.
Portal access sharing
The patient portal description includes the ability to grant record access to others who may assist with managing your care.
Data-security notice
The official website includes a 2023 data-security incident notice. Use the hospital’s official notice and listed call center if the issue applies to your records.
State facility lookup, bed count, license status, and quality-check sources
Use official government tools when you need facility status, survey history, or public quality data.
| Check | Official source | What it tells you |
|---|---|---|
| Facility legal name | West Virginia Health Facility Lookup | Lists legal name as Montgomery General Hospital, Inc. |
| Facility type | West Virginia Health Facility Lookup | Lists facility type as Hospital – Critical Access Hospitals. |
| License status | West Virginia Health Facility Lookup | Lists status as active. |
| Bed count | West Virginia Health Facility Lookup | Lists 69 licensed beds and 69 certified beds. |
| NPI and Medicare enrollment | CMS Data Medicare revalidation tool | Lists Montgomery General Hospital, Inc. with NPI 1619913647 and specialty Critical Access Hospital. |
| Hospital quality comparison | Medicare Care Compare and CMS Provider Data Catalog | Use for public quality, patient-experience, payment, and hospital comparison information where data is available. |
Name note: Montgomery General Hospital in WV vs MedStar Montgomery in Maryland
Search results can mix two different facilities that use or historically used the Montgomery General name.
Montgomery General Hospital map, address, and arrival notes
Use the map for general directions, then follow hospital signage when you arrive.
Montgomery General Hospital
401 6th Avenue
Montgomery, WV 25136
Main phone: 304-442-5151
Fax listed by state lookup: 304-442-7494
Arrival checklist
- Call ahead for records, billing, price estimate, lab, respiratory, or clinic-office visits.
- Bring photo ID, insurance card, medication list, allergy list, and physician order if needed.
- Use the patient portal after your visit to check available results and instructions.
- Ask the department whether you need a driver, fasting, test preparation, or prior authorization.
- For emergency symptoms, do not wait for routine office hours.
Official source checklist for Montgomery General Hospital
Use these sources for final verification because hours, services, contacts, prices, portal access, and regulatory records can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Montgomery General Hospital homepage | Hospital history, mission, service categories, patient portal link, bill-pay link, address, main phone, and operator-hours display. | Use first for official hospital identity and current navigation. |
| Hospital contact page | Contact hours, phone number, address, email form, and direction link. | Use before visiting administrative offices or submitting non-urgent contact requests. |
| Patient information page | Patient portal features, medical records phone, billing phone, patient advocate phone, complaints guidance, and state complaint contact. | Use for patient portal, records, billing, and complaint routing. |
| Services page | Acute care, swing bed, chronic care management, laboratory, respiratory, sleep lab, extended care, and related department phone numbers. | Use when checking whether a service, order, referral, or appointment is needed. |
| Price transparency page | Standard charges, machine-readable file, shoppable services, estimate contact phone, and billing-cost caution. | Use before comparing hospital charges or requesting an estimate. |
| Financial Assistance Policy | Financial assistance policy, uncompensated-care language, and EMTALA-related screening protection language. | Use when asking about help with a hospital bill. |
| Privacy notice | Privacy Official contact, HIPAA notice, treatment/payment/operations use, and protected health information guidance. | Use for medical information privacy questions. |
| West Virginia facility lookup | Legal name, Critical Access Hospital facility type, active status, address, phone, fax, administrator, funding, beds, and survey history. | Use for official state facility-status and regulatory checks. |
| CMS Data provider listing | Medicare enrollment listing, NPI 1619913647, West Virginia state listing, and Critical Access Hospital specialty. | Use for federal provider-identification context. |
| Medicare Care Compare | Hospital comparison, quality measures, patient survey information, and Medicare public reporting where data is available. | Use when comparing hospitals or reviewing public quality information. |
Montgomery General Hospital FAQs
These answers focus on address, phone, patient portal, records, billing, emergency care, services, complaints, financial assistance, and hospital identity.