Mercy Health – Anderson Hospital: Contact & Patient Info

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Hospital Guide · Cincinnati East Side · Patient Information

Mercy Health – Anderson Hospital contact information, emergency room, admissions, services, billing, records, and visiting guidance

Mercy Health — Anderson Hospital is a full-service hospital serving Cincinnati’s East Side from 7500 State Rd., Cincinnati, OH 45255. The hospital’s main phone number is 513-624-4500, and the hospital is listed by Mercy Health as open 24 hours.

This guide helps patients, families, and visitors quickly find the right contact route for the emergency department, admitting, medical records, MyChart, billing, price estimates, visitor information, services, directions, and practical arrival steps.

Main: 513-624-4500 ER: Open 24 Hours 7500 State Rd. Cincinnati, OH 45255
Call Main Hospital Official Hospital Page ER Page Map & Directions
Medical emergency? Call 911 for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, seizure, or loss of consciousness. For hospital routing or department questions, call Mercy Health — Anderson Hospital at 513-624-4500.
Hospital address 7500 State Rd.

Cincinnati, OH 45255.

Main phone 513-624-4500

Use for general hospital routing and department connection.

Emergency department Open 24 hours

Use the ER for serious or life-threatening medical conditions.

Admitting questions 513-624-6066

Use for hospital admission and pre-registration questions.

Visitor info 513-624-4535

Use to confirm current visitor rules before arriving.

Billing questions 513-981-6445

Mercy Health also lists 877-956-3729 for patient financial services.

About Mercy Health – Anderson Hospital

A practical overview for patients, families, visitors, and caregivers looking for Anderson Hospital information.

Mercy Health — Anderson Hospital is located on Cincinnati’s East Side and provides inpatient, outpatient, emergency, surgical, maternity, cancer, heart, orthopedic, spine, rehabilitation, and related hospital services. The official Mercy Health page describes Anderson Hospital as serving Cincinnati’s East Side since 1984.

Use the hospital’s main number for department routing, the emergency department page for ER-specific information, the patient information page for admitting and discharge guidance, and the visitor information page for current visitation details.

Fast routing tip: If you are not sure which department you need, call the main hospital number at 513-624-4500 and ask for the specific service, patient room, admitting, billing, medical records, or emergency department.

Mercy Health – Anderson Hospital contact directory

Use the right phone number or official page based on what you need.

Need Contact / link Use it for
Main hospital 513-624-4500 General hospital questions, department routing, and main switchboard assistance.
Emergency Department 513-624-4500 ER location and routing. Call 911 for life-threatening emergencies.
Admitting questions 513-624-6066 Questions about being admitted, check-in, insurance information, and hospital admission steps.
Visitor information 513-624-4535 Current visitor rules, patient room questions, and visiting guidance.
Patient financial services 513-981-6445 or 877-956-3729 Cost-of-care questions, anticipated charges, billing questions, and payment guidance.
MyChart support 1-844-552-4278 Login-code questions, account access, activation help, and technical support for MyChart.
Official hospital page Mercy Health — Anderson Hospital Official address, hospital overview, services, accreditations, and hospital page updates.
Medical record request Request Medical Records Requesting hospital, physician office, clinic, urgent care, or related Mercy Health records.

Emergency room and urgent medical help

Know when to use the ER, when to call 911, and what to bring if you are able.

Mercy Health lists the Anderson Hospital Emergency Department at 7500 State Rd., Cincinnati, OH 45255, open 24 hours. The ER is for serious symptoms, injuries, and medical conditions that cannot safely wait for a clinic appointment.

Call 911 immediately

Use 911 for chest pain, stroke signs, severe breathing trouble, severe injury, major bleeding, loss of consciousness, seizure, or another life-threatening emergency.

Go to the ER

Use the emergency department for serious illness, sudden severe pain, major injury, possible poisoning, high-risk pregnancy symptoms, or worsening symptoms that cannot wait.

Bring if available

Photo ID, insurance card, medication list, allergies, doctor names, recent test results, and emergency contact information.

Expect triage first

Emergency patients are evaluated by severity. Patients with life-threatening conditions may be treated before patients who arrived earlier.

Do not delay emergency care: Website information is not a substitute for medical evaluation. If symptoms are severe or rapidly changing, call 911 or go to the nearest emergency department.

Admissions, pre-registration, and hospital check-in

Steps to reduce delays when you are scheduled for a procedure, admission, or hospital service.

Complete pre-registration early. Mercy Health asks patients to complete hospital pre-registration more than three days before service when possible.
Bring your photo ID and insurance card. Bring current insurance cards and photo identification on the day of your procedure or admission.
Use the Admitting Department for hospital admission. Mercy Health states that admitted patients should check in at the Admitting Department, located on the left-hand side of the main lobby.
Ask questions before discharge. Before leaving, ask about medication changes, follow-up visits, warning signs, restrictions, test results, records, and who to call with concerns.
Request an interpreter if needed. Mercy Health states that patients have a right to a medical interpreter at no cost; tell the nurse if interpreter help is needed.
Admitting phone: For Anderson Hospital admitting questions, call 513-624-6066.

Hospital services and departments at Anderson Hospital

Key care areas listed by Mercy Health for Mercy Health — Anderson Hospital.

Emergency care

24-hour emergency department access for serious illness, injury, and urgent hospital-level evaluation.

Maternity and birthing center

Women’s health, maternity services, and birthing-center care are listed among Anderson Hospital services.

Heart and vascular care

Mercy Health lists comprehensive heart care and heart/vascular services at Anderson Hospital.

Cancer care and oncology

Oncology and cancer care are included in the hospital’s care and treatment listings.

Orthopedics and spine

Orthopedic, sports medicine, and spine-related services are part of the hospital’s listed care options.

Surgery and outpatient surgery

General surgery and an Anderson Hospital outpatient surgery center are listed through Mercy Health location resources.

Intensive and critical care

Intensive care and critical care are listed as hospital service areas.

Rehabilitation and therapy

Rehabilitation and physical therapy are listed among care and treatment areas.

Department routing tip: Some specialty offices may be located on or near the Anderson Hospital campus but may have separate appointment lines, addresses, provider schedules, and billing. Use the official Mercy Health location page for the exact office before visiting.

Doctors, appointments, and provider scheduling

Use the official Mercy Health provider tools for current doctor availability rather than relying on a static list.

Doctors and advanced practice providers can change locations, schedules, accepted insurance, and appointment availability. For the most accurate information, use Mercy Health’s official provider search or call the hospital main number for routing.

Find a doctor
Use Mercy Health Find a Doctor and filter by location, specialty, insurance, provider name, or service.
Schedule a hospital service
Use your physician’s order, the scheduling instructions you received, or Mercy Health’s official location and service pages.
Primary care near campus
Mercy Health lists Anderson-area family medicine and internal medicine practices on or near the Anderson Hospital campus.
Before the visit
Confirm location, suite number, arrival time, insurance acceptance, referral requirements, and whether lab or imaging prep is needed.

Visitor information, patient rooms, and packages

Visitor rules can change by unit, condition, infection-control status, and hospital policy.

Visitor need What to do Why it matters
Current visiting rules Call 513-624-4535 or check the official visitor information page. Rules may differ for emergency, surgery, maternity, ICU, isolation, and discharge situations.
Emergency Department visit Confirm current ER visitor limits before arriving if possible. Mercy Health’s visitor information identifies special Emergency Department visitor limits.
Flowers or packages Use the hospital address and include the patient’s full name and room number if known. Deliveries may be restricted by unit, patient condition, infection-control policy, or discharge status.
Patient privacy Have the patient’s full legal name and date of birth available when calling, if you are authorized. Hospitals cannot release all information to every caller because of privacy rules.
After-hours access Call before arrival if you are unsure which entrance is open. Main entrances, visitor entrances, and ER entrances may operate differently after hours.
Visitor safety note: Do not visit if you are sick, recently exposed to contagious illness, or instructed not to visit by the care team. Ask the unit about masking, age limits, and isolation-room rules.

Medical records and release of information

How to request records for yourself, a caregiver, another physician, insurance, legal use, or transfer of care.

Mercy Health provides medical-record request instructions for Cincinnati-area hospital and physician locations, including Anderson Hospital. Records requests may require identity verification, signed authorization, patient representative documentation, or additional review for sensitive information.

Start with the official records page. Open Mercy Health’s Request Medical Records page.
Choose the correct region or facility option. Select the option for Cincinnati-area Mercy Health hospital, physician office, clinic, urgent care, or related locations.
Specify Anderson Hospital and the date range. Include the visit date, admission date, discharge date, department, provider, and document type.
Request the right document type. Ask for discharge summary, operative report, lab results, imaging report, emergency record, itemized billing, complete record, or abstract as needed.
Allow processing time. Records may take time to verify, prepare, release, redact, or send to another provider.
Record request script: “I need records from Mercy Health — Anderson Hospital for service date ____. I need ____ for personal use / another physician / insurance / legal use. Please tell me the correct authorization form, delivery method, fee if any, and processing time.”

MyChart, online account access, and digital records

Use MyChart for online access to many visit details, test results, messages, appointments, and billing functions.

Log in or activate

Use the official Mercy Health MyChart login to access your account, activation code, visit information, and messages.

Two-step verification

If a new device triggers a login code, use the official MyChart support route for help with text or email verification.

Proxy access

Proxy access may allow a parent, guardian, caregiver, or authorized representative to help manage another patient’s care.

Records vs full release

MyChart may show many records, but full medical-record requests may still be needed for legal, insurance, transfer, or complete chart use.

MyChart support: For Mercy Health MyChart login-code questions, call 1-844-552-4278.

Billing, patient estimates, price transparency, and payment questions

Hospital bills can include facility charges, physician bills, anesthesia, lab, imaging, pharmacy, and other separately billed services.

Billing topic What to do What to ask
Cost estimate Contact Mercy Health patient financial services. Ask for an estimate for the planned service, facility charge, physician charge, insurance status, and expected out-of-pocket amount.
Patient financial services Call 513-981-6445 or 877-956-3729. Ask about billing questions, anticipated charges, payment options, and account review.
Price transparency file Use Mercy Health’s Anderson Hospital pricing resource. Ask how standard charges apply to your specific insurance, diagnosis, procedure, and physician services.
Emergency care bill Review facility, physician, lab, imaging, and ambulance charges separately. Ask which bills are from the hospital and which are from other providers.
Itemized bill Request an itemized statement if a bill is unclear. Ask for service dates, CPT/charge descriptions, payments, adjustments, and remaining balance.
Financial assistance Use Mercy Health’s financial assistance resources or call billing. Ask about eligibility, required documents, deadlines, and whether the service is covered by the policy.
Estimate warning: A hospital estimate is not a final bill. Actual charges may change because of complications, diagnosis changes, additional testing, length of stay, physician decisions, or insurance processing.

Insurance, referrals, financial assistance, and surprise-billing questions

Confirm coverage before planned care whenever possible.

Before scheduled care
Call your insurance plan and Mercy Health billing to confirm network status, prior authorization, deductible, copay, coinsurance, and referral requirements.
Before surgery
Ask whether the surgeon, anesthesiologist, facility, pathology, radiology, and assistant providers bill separately.
Emergency care
Emergency care may involve federal and state billing protections, but you should still review every bill and explanation of benefits carefully.
Financial help
Ask Mercy Health patient financial services about financial assistance, payment plans, charity-care screening, and required documentation.
Documentation
Keep appointment instructions, authorization numbers, insurance reference numbers, bills, receipts, and itemized statements.

Patient rights, privacy, interpreters, and concerns

Patients and families should know how to ask for help, language access, privacy support, and complaint review.

Interpreter services

Mercy Health patient guidance says patients have a right to a medical interpreter at no cost. Tell the nurse or care team if you need interpreter help.

Privacy limits

Hospitals cannot release all patient information to every caller. The patient may need to authorize information sharing.

Questions during care

Ask the nurse, physician, case manager, social worker, or unit leader if discharge instructions, medication changes, or test results are unclear.

Concern or complaint

Use Mercy Health patient-rights and customer-service channels if you need to report a care, privacy, access, or billing concern.

Mercy Health – Anderson Hospital location, map, and parking tips

Use the official address for navigation and call ahead if you need a specific entrance, department, or accessible parking route.

Mercy Health — Anderson Hospital
7500 State Rd.
Cincinnati, OH 45255
Main: 513-624-4500

Use this map for general routing to Mercy Health — Anderson Hospital. For a specific service, confirm the entrance, parking area, suite, or registration desk before arriving.

For ER visits

Follow Emergency Department signage or call the main number if you need entrance guidance. Call 911 if transport is unsafe.

For scheduled services

Bring ID, insurance card, physician order if required, medication list, and any pre-registration or arrival-time instructions.

For visitors

Confirm visiting rules before arriving and have the patient’s full name and room number if available.

For accessibility

Call ahead if you need wheelchair assistance, accessible drop-off details, or directions to a specific department.

Official source checklist for Mercy Health – Anderson Hospital

Use these official pages for final verification because phone numbers, visitor rules, pricing, portals, and department instructions can change.

Official source What it verifies When to use it
Mercy Health — Anderson Hospital Official address, main phone number, open status, hospital overview, services, and accreditations. Use first for core hospital information.
Anderson Hospital Emergency Department Emergency department address, phone number, and 24-hour ER status. Use for emergency department routing and ER-specific location confirmation.
Patient Information Admitting, pre-registration, discharge, interpreter service, food service, and patient financial contact guidance. Use before a scheduled admission or procedure.
Visitor Information Visitor guidance, emergency department visitor limits, and visitor information phone number. Use before visiting a patient.
Request Medical Records How to request medical records from Mercy Health hospital, physician office, clinic, urgent care, and related locations. Use for official record requests and release forms.
Mercy Health MyChart Online account access, health information, messaging, appointment, and billing access. Use for portal login and account tools.
Anderson Hospital Pricing Hospital price-transparency information for Anderson Hospital charges. Use before discussing estimates, standard charges, and patient responsibility.
Find a Doctor Current Mercy Health provider search by name, specialty, location, and other filters. Use instead of relying on a static doctor list.
Independent guide notice: This page is not Mercy Health, Anderson Hospital, an emergency service, a medical provider, or an insurance adviser. Always verify medical, billing, access, records, visitor, and emergency information with official Mercy Health sources.

Mercy Health – Anderson Hospital FAQs

Common questions about contact information, ER access, admissions, records, MyChart, billing, visitors, services, and location.

1. What is the address of Mercy Health – Anderson Hospital?
Mercy Health — Anderson Hospital is located at 7500 State Rd., Cincinnati, OH 45255.
2. What is the main phone number for Mercy Health – Anderson Hospital?
The main hospital phone number is 513-624-4500. Use it for general hospital routing, department connection, and main switchboard assistance.
3. Is Mercy Health – Anderson Hospital open 24 hours?
Mercy Health lists Anderson Hospital as open 24 hours, and the Anderson Hospital Emergency Department is listed as open 24 hours. For life-threatening emergencies, call 911.
4. Where do I go for emergency care at Anderson Hospital?
Use the Mercy Health — Anderson Hospital Emergency Department at 7500 State Rd., Cincinnati, OH 45255. Follow ER signage when arriving, and call 911 if symptoms are life-threatening or transport is unsafe.
5. What number should I call for admitting questions?
Mercy Health lists 513-624-6066 for Anderson Hospital admitting questions. Patients being admitted should check in at the Admitting Department in the main lobby area.
6. What services does Mercy Health – Anderson Hospital provide?
Mercy Health lists emergency care, birthing center, heart and vascular care, oncology, women’s health, orthopedics and sports medicine, spine-related care, intensive care, surgery, behavioral health, rehabilitation, and physical therapy among Anderson Hospital services.
7. How do I request medical records from Anderson Hospital?
Use Mercy Health’s official medical-record request page. Select the Cincinnati-area hospital or provider-office option, identify Anderson Hospital, include the visit dates and document type, and follow the required authorization process.
8. How do I access MyChart for Mercy Health records?
Use the official Mercy Health MyChart login. For login-code or account access questions, Mercy Health lists MyChart Patient Support at 1-844-552-4278.
9. How do I ask about billing or cost estimates?
For Anderson Hospital cost-of-care or billing questions, Mercy Health patient information lists patient financial services at 513-981-6445 or 877-956-3729.
10. How do I confirm visitor rules at Mercy Health – Anderson Hospital?
Check the official Anderson Hospital visitor information page or call 513-624-4535. Visitor rules can vary by unit, emergency department status, infection-control requirements, and patient condition.