Massachusetts General: Contact & Patient Info

Q: What is Massachusetts General Hospital's address?

The main Massachusetts General Hospital campus is at 55 Fruit Street, Boston, MA 02114. The campus contains nearly 30 buildings, so patients should also confirm their appointment building and suite.

Q: What is Mass General's main phone number?

The main Massachusetts General Hospital telephone number is 617-726-2000. Patient-information inquiries can be made at 617-726-2070.

Q: What are the visiting hours at Massachusetts General Hospital?

Current general inpatient visiting hours are 9:00 a.m. to 9:00 p.m., with two visitors at a time for general inpatients. Specialty areas can have different visitor rules.

Q: How do I make a doctor's appointment at Mass General?

Appointment routing depends on specialty. New primary-care patients can call 800-711-4644. The Heart Center uses 866-644-8910, Cancer Institute uses 877-726-5130 and Imaging Central Scheduling uses 617-724-9729. Existing patients can often manage appointments through Patient Gateway.

Q: How much is parking at Massachusetts General Hospital?

Parking cost depends on the garage, validation type and visit length. Current patient and visitor valet information effective February 1, 2026 lists validated rates beginning at $17 for up to one hour and reaching $27 for 8 to 24 hours, with lower HP validated rates where applicable. The Fruit Street Garage also offers a designated short-term live-parking area free for the first 30 minutes.

Q: How do I get my Mass General medical records?

Contact the Massachusetts General Hospital Medical Records or Release of Information department at 617-726-2361. Routine walk-in requests are not currently offered, and much health information can also be accessed through Patient Gateway.

Q: What subway stop is closest to Massachusetts General Hospital?

Charles/MGH on the MBTA Red Line is directly across from the Massachusetts General Hospital main campus and is generally the most convenient subway stop for 55 Fruit Street.

Boston, Massachusetts · Patient & Visitor Guide · Updated August 24, 2026

Massachusetts General Hospital address, phone, ER, appointments, parking and patient information

Massachusetts General Hospital — usually called Mass General or MGH — is a major academic medical center at 55 Fruit Street, Boston, MA 02114. The main hospital telephone number is (617) 726-2000. Its downtown Boston campus includes nearly 30 buildings used for inpatient care, outpatient clinics, surgery, imaging, laboratories, research and administrative services.

This guide puts the information patients and families typically need in one place: 24-hour emergency access, appointments, major specialty numbers, current visitor rules, doctor access, parking and valet rates, medical records, Patient Gateway, billing, financial assistance, insurance, imaging, laboratory hours, pharmacy hours, interpreters, accessibility, pickup/drop-off and public transportation.

55 Fruit Street Main: 617-726-2000 Emergency: 24/7 Visitors: 9 AM–9 PM Nearly 3,000 Physicians Charles/MGH Red Line Patient Gateway

Call Mass General: 617-726-2000 Find a Doctor Patient Gateway

Medical emergency: Mass General’s Emergency Department is open 24 hours a day, 365 days a year. For a life-threatening emergency, call 911. The Department of Emergency Medicine can be reached at 617-724-4100 for department information, but calling should never delay emergency care.

Website transition: Mass General has been consolidating patient and hospital information into the broader Mass General Brigham website. Some older massgeneral.org links may redirect to massgeneralbrigham.org. This guide uses the currently published information and keeps live official links mainly for actions that must be completed online.

Main campus 55 Fruit Street

Boston, MA 02114, in the West End near Beacon Hill and the Charles River.

Main hospital phone 617-726-2000

General hospital routing and department assistance.

Patient information 617-726-2070

Patient-status inquiries when privacy rules permit information to be shared.

Emergency Medicine 617-724-4100

The Emergency Department itself operates around the clock.

Medical Records 617-726-2361

Release of Information and record-request questions.

Billing 617-726-3884

Mass General Brigham Patient Billing Solutions.

Massachusetts General Hospital in Boston: what patients should know

The main campus is much larger than a single hospital building.

Mass General was founded in 1811 and today operates as a major academic hospital within Mass General Brigham. It is closely affiliated with Harvard Medical School and provides highly specialized medical, surgical, emergency, cancer, heart, transplant, neurological, orthopedic, pediatric and primary-care services.

The main Boston campus includes nearly 30 buildings. Depending on your appointment, you may be directed to the Wang Ambulatory Care Center, Yawkey Center, Ellison Building, White Building, Lunder Building, Cox Building, Austen Building or another campus location rather than simply “55 Fruit Street.”

Construction affects the main entrance. Access around the 55 Fruit Street main entrance remains affected by construction associated with the Ragon Building project. Mass General currently recommends using the Yawkey Building or Wang Building for many routine patient drop-offs. Emergency Department drop-off remains an exception.

Emergency care

24/7 emergency evaluation, critical care and access to major specialty services.

Academic specialty care

Mass General’s physician directory contains nearly 3,000 doctors across the main campus and satellite locations.

Research & teaching

The hospital combines patient care with major biomedical research and medical education programs.

Massachusetts General Hospital phone numbers

Calling the correct department directly can save time.

Need / department	Phone	Best use
Main Hospital	617-726-2000	General routing and hospital questions.
Patient Information	617-726-2070	Patient-status inquiries when the patient has not restricted information.
Emergency Medicine	617-724-4100	Department contact; call 911 for life-threatening emergencies.
Primary Care Physician Referral	800-711-4644	New patients seeking a Mass General primary-care physician.
Registration & Referral Center	866-211-6588	Patient registration for certain Mass General services.
Patient Billing Solutions	617-726-3884	Bills, payments, payment plans and financial assistance.
Medical Records / ROI	617-726-2361	Copies and amendments of medical records.
Imaging Central Scheduling	617-724-9729	Schedule, cancel or reschedule imaging.
Central Phlebotomy	617-726-3215	Main-campus blood-draw location information.
Medical Interpreter Services	617-726-6966	Language or communication interpretation.
Parking Office	617-726-8886	Patient/visitor garage, validation and valet questions.
Patient Gateway Support	800-745-9683	Portal access and technical help.
Patient Access Financial Services	617-726-2191	Insurance eligibility and financial-access questions.
ED follow-up questions	617-643-0045	Specific Emergency Department test-result or discharge-instruction questions after a visit.

Mass General Emergency Department hours, access and visitor rules

The Emergency Department is open continuously.

Emergency hours 24 hours / 365 days

Emergency evaluation is available day and night, including weekends and holidays.

Emergency Medicine phone 617-724-4100

For department information; 911 remains the correct number for a life-threatening emergency.

Where is the Emergency Department?

The Emergency Department is on Mass General’s main Boston campus at 55 Fruit Street. Drivers approaching from Cambridge Street can turn onto North Grove Street and follow signs for the hospital and Emergency Department.

The 55 Fruit Street main-entrance construction restrictions do not eliminate emergency drop-off access. Follow Emergency Department signs rather than routine outpatient drop-off directions.

Emergency visitor rules

Emergency Department visitation is permitted 24 hours a day.
Adult ED patients are generally permitted one visitor or support person.
Pediatric ED patients are generally permitted two visitors or support persons.
Access can be restricted during high-volume periods or when required for patient care.

Emergency room fee

Mass General does not publish one flat ER fee that represents every emergency visit. The final bill depends on the level of evaluation, imaging, laboratory testing, procedures, medications, supplies and other services used. Your insurance deductible, copayment and coinsurance can also change what you owe.

Questions about an Emergency Department bill can be directed to Mass General Brigham Patient Billing Solutions at 617-726-3884.

How to make an appointment at Massachusetts General Hospital

Mass General does not use one universal appointment number for every specialty.

Identify the specialty or service you need. A primary-care appointment, cardiology consultation, cancer visit, imaging test and neurology visit use different scheduling routes.

If you need a new primary-care doctor, call 800-711-4644. The Physician Referral Service can help connect new patients with available primary-care practices.

For specialty care, use the specialty’s direct number. Major examples are listed below.

Check whether a referral is required. Your health plan or the specialty itself may require a referral before scheduling.

Confirm the exact building. Mass General’s main campus is large; an appointment may be in Wang, Yawkey, Charles River Plaza or another building.

Existing patients can use Patient Gateway. Depending on the practice, patients can manage appointments and communicate with the care team online.

Find a Mass General Doctor Primary Care: 800-711-4644 Patient Gateway

Mass General doctors, physician names and availability

Mass General’s current directory contains nearly 3,000 physicians across the hospital, health centers and satellite locations.

Doctor timing accuracy: Mass General does not publish one permanent Monday-through-Sunday schedule for all physicians. Doctors rotate through clinic sessions, inpatient rounds, surgery, procedures, teaching and research. Where an exact doctor’s clinic day is not publicly posted, this guide does not invent one.

Examples of current Mass General specialists

Doctor	Specialty / role	Current official contact information	Availability note
Thor Sundt, MD	Cardiac Surgery; Chief, Division of Cardiac Surgery; Director, Corrigan Minehan Heart Center	617-643-9745	Current official profile lists him as accepting new patients. Exact clinic dates require scheduling confirmation.
Nathaniel Langer, MD	Cardiac Surgery; Structural Heart Disease; Lung Transplantation	617-726-2593	Current official profile lists new-patient access; specific appointment times vary.
Mitchel Harris, MD	Orthopaedic Trauma; Chair of Orthopaedic Surgery	617-726-9111	Office availability must be confirmed directly.
Bruce Kastin, MD	Comprehensive Neurology; Chief, Division of Comprehensive Neurology	855-644-6387 617-726-8639	Neurology scheduling depends on clinical need and referral requirements.
Craig Blackstone, MD, PhD	Movement Disorders; Chief, Movement Disorders Division	855-644-6387	Exact appointment days are not published as a permanent weekly schedule.
Andrew Brunner, MD	Hematology/Oncology; Myelodysplastic Syndromes and advanced hematologic malignancies	617-726-5130	Cancer Institute appointment routing is handled through the oncology access team.
Kamal Medlej, MD	Emergency Medicine; Critical Care	617-724-4100	Emergency physicians work rotating clinical schedules rather than public outpatient clinic hours.

These names are representative current examples, not a complete physician roster. Mass General’s searchable directory is the correct tool when a patient needs a specific disease specialist, language preference, pediatric provider or location.

When calling, ask: “Is this doctor accepting new patients, which office do they see patients at, is a referral required, and what is the next available appointment?”

Mass General specialty appointment numbers

These examples help patients reach major services without starting at the hospital switchboard.

Specialty / service	Phone	Useful current details
Primary Care Physician Referral	800-711-4644	New patients seeking a primary-care physician.
Corrigan Minehan Heart Center	866-644-8910	New cardiology/cardiovascular patients can request an appointment through the Heart Center.
Mass General Brigham Cancer Institute	877-726-5130	Access Team hours currently listed Monday-Friday, 8:00 a.m.-4:30 p.m.; next-day appointments may be available depending on the service.
Stroke Service	617-726-8459	New-patient stroke-service appointment requests.
Neurosurgery	617-726-2937	Neuroscience appointment and referral access.
Endocrine Unit	617-726-8720	New-patient endocrinology appointments and referrals.
Imaging	617-724-9729	Central Scheduling: Monday-Friday, 7:00 a.m.-6:00 p.m.
Oral & Maxillofacial Surgery	617-726-2740	New-patient appointment requests.
Medical Infusion Center	617-726-9400	Referral and infusion-center contact.

Mass General doctor fees, consultation costs and emergency charges

There is no single Mass General consultation fee or ER fee that applies to every patient.

Primary-care appointment

Patient responsibility depends on the office setting, insurance contract, copay, deductible and services performed.

Specialist consultation

There is no universal specialist fee. Cardiology, cancer, neurology, surgery and other specialties can have different professional and facility billing.

Emergency visit

No single flat ER fee applies. Charges depend on the intensity of evaluation and services used.

Outpatient hospital visit

Some outpatient services can involve a hospital/facility component in addition to a physician charge.

Cost estimate

Use the Mass General Brigham patient cost estimator or contact Patient Billing Solutions at 617-726-3884.

Why your final cost can differ from another patient’s

Insurance plan and network
Deductible remaining
Copayment
Coinsurance
Hospital facility charges
Professional physician charges
Imaging
Laboratory work
Pathology
Anesthesia
Procedures
Medications and supplies

Mass General Brigham publishes hospital price-transparency data and provides an online estimator for many scheduled services. Machine-readable hospital charge data should not be interpreted as the exact amount an individual patient will owe.

Major medical services at Massachusetts General Hospital

Mass General provides care across virtually every major medical and surgical specialty.

Emergency Medicine

24-hour emergency evaluation and access to hospital specialty services.

Heart & Vascular

Cardiology, cardiac surgery, vascular medicine, heart failure, transplant and structural heart care.

Cancer Care

Medical oncology, radiation oncology, cancer surgery, infusion and multidisciplinary treatment.

Neurology

Stroke, epilepsy, movement disorders, multiple sclerosis, neuromuscular disease and other neurological care.

Neurosurgery

Brain, spine, vascular, tumor and complex nervous-system surgery.

Orthopaedics

Trauma, sports medicine, joint replacement, spine and musculoskeletal surgery.

Transplant

Advanced organ-transplant evaluation and surgical programs.

Surgery

General, gastrointestinal, oncologic, thoracic, vascular and subspecialty surgery.

Endocrinology

Diabetes, thyroid, pituitary, bone and endocrine disorders.

Imaging

MRI, CT, X-ray, ultrasound, mammography, nuclear medicine and interventional radiology.

Primary Care

Adult and pediatric primary-care practices throughout Greater Boston.

Pediatrics

Mass General Brigham for Children provides pediatric primary, specialty and hospital care.

Mass General visiting hours and visitor rules

Current general inpatient visiting hours are 9:00 a.m.-9:00 p.m.

General inpatient visiting hours 9:00 a.m. – 9:00 p.m.

Current policy allows two visitors at a time for general inpatients, subject to unit-specific restrictions.

Special visitor rules

Care area	Current practical rule
General inpatient	Two visitors at a time, generally between 9 a.m. and 9 p.m.
Emergency Department	24-hour visitation; one visitor/support person for adults and two for pediatric patients, subject to volume and clinical needs.
Labor & Delivery	Support persons may remain throughout the stay; two additional visitors are allowed at a time during 9 a.m.-9 p.m.
Procedural areas	Generally one visitor or support person.
Ambulatory practices	One visitor/support person is preferred, although up to two may be allowed.

When should you postpone a visit?

Mass General asks visitors to postpone visits if they have symptoms such as fever, chills, cough, congestion, runny nose, vomiting, diarrhea or a fever-associated rash, or if they have recently been diagnosed with or exposed to COVID-19 within the timeframe specified by current hospital policy.

Specialty units, isolation rooms, intensive care and end-of-life situations can have different rules. Call the nursing unit before traveling if your visit involves an ICU, pediatric patient, obstetric patient, disability support person or infection-control restriction.

Mass General parking, garages and valet rates

Patients and visitors can use Mass General garages and validated-rate parking options on the main campus.

Main patient parking options

Fruit Street Garage
Parkman Street Garage
Yawkey Center Garage
Charles River Plaza Garage for some Cambridge Street appointments

Mass General’s garages provide free short-term parking for the first 30 minutes in the designated live-parking/drop-off area of the Fruit Street Garage.

Current 2026 patient/visitor valet rates

Mass General’s current valet page lists rates effective February 1, 2026. Rates vary depending on the applicable validation category.

Parking duration	Validated patient/visitor rate	HP validated patient/visitor rate
0-1 hour	$17	$14
1-2 hours	$18	$15
2-4 hours	$19	$16
4-6 hours	$22	$19
6-8 hours	$25	$22
8-24 hours	$27	$24

Current published non-validated rates associated with the valet parking program are substantially higher: $36 for 0-2 hours, $49 for 2-3 hours and $65 for 3-24 hours. Ask the clinic or parking cashier which validation applies to your visit.

Valet hours

Wang Ambulatory Care Center

Mon-Fri, 6 AM-6 PM

Patient and visitor valet service at the Wang ACC lobby.

Yawkey Center

Mon-Fri, 8 AM-6 PM

Valet service for patients and visitors at the Yawkey Center.

Parking questions: 617-726-8886.

Where to drop off or pick up a patient at Mass General

Construction makes choosing the correct entrance especially important.

Routine patient drop-off

During the main-entrance construction period, Mass General currently recommends Yawkey Building or Wang Building drop-off for many patients and visitors. Vehicles cannot remain parked in front of the main entrance.

Short-term live parking

Fruit Street Garage level GA, just before the exit gates, is designated for short-term live parking and patient drop-off. Parking in this area is free for the first 30 minutes.

Patient pickup after an appointment or discharge

Patients can currently be picked up at:

Wang Circle, off Parkman Street
In front of the Yawkey Building, generally from 6 a.m.-6 p.m.

Drivers should arrive only when the patient is ready. Vehicles are not permitted to wait indefinitely at pickup areas and may be directed to a parking garage.

Before discharge, confirm the exact pickup location with the nurse or patient transport team. The safest instruction to a driver is a named entrance — not simply “Mass General.”

Massachusetts General Hospital map, address and public transit

Mass General is centrally located in Boston’s West End.

Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Main phone: 617-726-2000

Main campus: 55 Fruit Street, Boston, MA 02114. Because the campus contains nearly 30 buildings, confirm the building name on your appointment before choosing a garage or drop-off point.

Nearest subway station

MBTA Red Line Charles/MGH

The Charles/MGH station is directly across from the hospital and is generally the most convenient subway stop for the main campus.

Free campus shuttle

Mass General provides free shuttle service connecting areas of the campus and additional Mass General locations. Ask an information desk for the current stop and timetable, especially if mobility or construction makes walking difficult.

Mass General Brigham Patient Gateway

Patient Gateway is the secure online portal used by Mass General patients.

Appointments

Review and manage eligible appointments and communicate with participating practices.

Results & records

Access available health information, test results, medications and other record information.

Billing

View open balances, pay bills and set up eligible payment plans.

Patient Gateway technical support 800-745-9683

Use for portal access or technical problems.

Patient Gateway is not an emergency communication channel. For a life-threatening emergency call 911.

Open Patient Gateway Portal Help: 800-745-9683

How to get medical records from Massachusetts General Hospital

Mass General’s Medical Records / Release of Information team handles record requests.

Medical Records 617-726-2361

Use for record-copy questions, amendments and request-status questions.

What can be part of a medical record?

Medical history
Laboratory and test results
Office-visit notes
Discharge summaries
Operative reports
Treatment and procedure documentation

Can you walk into the Medical Records office?

Mass General currently states that its medical-records offices do not offer routine patient walk-in services. If you need possible in-person pickup arrangements, call 617-726-2361 first.

How long can a request take?

Certain requests can take up to 30 days, particularly when protected information or additional authorization is involved.

Medical record fees

Mass General notes that a fee may be associated with some record requests. Before ordering a large paper record, check Patient Gateway because much of your health information may already be available electronically.

Radiology images

Radiology images and reports can be accessed electronically after finalization through Patient Gateway. Patients who specifically need a CD/DVD or other image-copy option can contact Mass General Imaging’s Image Service Center.

Mass General billing, bill pay and payment plans

Mass General Brigham Patient Billing Solutions handles general billing questions.

Patient Billing Solutions 617-726-3884

Email for general non-confidential questions: patientbilling@partners.org.

Current billing phone hours

Day	Hours
Monday	8:00 a.m.-4:30 p.m.
Tuesday	8:00 a.m.-4:30 p.m.
Wednesday	8:00 a.m.-4:30 p.m.
Thursday	9:00 a.m.-4:30 p.m.
Friday	8:00 a.m.-4:30 p.m.

Ways to pay

Patient Gateway
Guest payment
Phone payment at 617-726-3884
Mail payment
Eligible monthly payment plan

Current accepted payment methods include Visa, MasterCard, Discover, American Express and electronic checks.

Mailing a payment

Mass General Brigham
P.O. Box 418393
Boston, MA 02241-8393

When mailing a check, include the payment coupon and write the account number, not the medical-record number, on the payment.

Mass General financial assistance and payment-plan options

Patients who cannot afford their medical bills may qualify for discounts or payment arrangements.

Low-income discount 70%-100%

Current policy provides qualifying discounts on emergency and medically necessary bills depending on household income.

Income threshold Below 301% FPG

One current Mass General Brigham eligibility pathway applies below 301% of Federal Poverty Guidelines.

Monthly payment plan 0% interest

Payment plans are available for qualifying patient balances.

25% discounted payment option

Current Mass General Brigham policy also describes a 25% discount on eligible bills when the balance is paid or an eligible payment arrangement is established within two months of the first bill, subject to the program’s exclusions and conditions.

Massachusetts state programs

Massachusetts residents may also qualify for programs such as:

MassHealth
Massachusetts Health Connector coverage
Health Safety Net

For help, call 617-726-3884 or ask to speak with a hospital financial counselor.

Financial-assistance rules are based on the current policy and the type of bill. Insurance copayments, coinsurance or deductibles can be treated differently from an uninsured hospital charge.

What insurance does Massachusetts General Hospital accept?

Mass General Brigham states that its hospitals accept most major types of health insurance.

Insurance participation is not as simple as checking whether a carrier’s name appears on a list. One insurance company may sell several different HMO, PPO, Medicare Advantage, Medicaid or employer plans with different network rules.

Before scheduling a non-emergency visit

Call the number on your insurance card.
Give the representative the exact Mass General location.
Confirm the hospital is in network.
Confirm the individual physician is in network.
Ask whether a referral is required.
Ask whether prior authorization is required.
Ask about your deductible, copayment and coinsurance.

Some physicians are affiliated with Mass General but are not employed by the hospital and may participate in different insurance networks. Verify both the facility and the physician.

Check Current Insurance Plans

Mass General imaging and radiology scheduling

Mass General Imaging provides diagnostic imaging at the main campus and other Greater Boston locations.

Imaging Central Scheduling 617-724-9729

Current phone hours: Monday-Friday, 7:00 a.m.-6:00 p.m.

Examples of imaging services

MRI
CT
X-ray
Ultrasound
Mammography
Nuclear medicine
PET imaging
Interventional radiology

Patients who have never previously been registered with Mass General or Mass General Brigham may need to call the Registration & Referral Center at 866-211-6588 before imaging scheduling can be completed.

Ask whether your imaging test needs prior authorization, fasting, contrast, medication changes or arrival before the scheduled time. Preparation varies by exam.

Mass General blood draw and laboratory hours

Main-campus outpatient blood collection is available in the Wang Ambulatory Care Center.

Boston Central Phlebotomy 617-726-3215

Weekday collection is primarily in Wang 221; Saturday collection is in Wang 516.

Day	Current blood-draw hours	Location
Monday	6:00 a.m.-5:45 p.m.	Wang 221
Tuesday	6:00 a.m.-5:45 p.m.	Wang 221
Wednesday	6:00 a.m.-5:45 p.m.	Wang 221
Thursday	6:00 a.m.-5:45 p.m.	Wang 221
Friday	6:00 a.m.-4:45 p.m.	Wang 221
Saturday	8:00 a.m.-4:30 p.m.	Wang 516
Sunday	Closed	—
Holidays	Closed for routine outpatient collection	—

A provider order is required for outpatient phlebotomy. The laboratory cannot confirm individual provider orders by telephone; patients should verify the order with the ordering practice.

Core Laboratory

The hospital’s internal Core Laboratory operates 24 hours a day for inpatient, emergency and other clinical needs. This should not be confused with routine outpatient walk-in phlebotomy hours.

Mass General outpatient pharmacy hours

An outpatient pharmacy is available in the Wang Ambulatory Care Center.

Location Wang ACC – 1st Floor

Convenient for discharge and outpatient prescriptions.

Day	Current published pharmacy hours
Monday-Friday	9:00 a.m.-5:30 p.m.
Saturday	9:00 a.m.-3:00 p.m.
Sunday	9:00 a.m.-12:30 p.m.
Holidays	9:00 a.m.-12:30 p.m.

If you are leaving the Emergency Department or being discharged, ask whether a prescription can be filled at the Wang pharmacy before leaving campus.

Medical interpreter services at Mass General

Qualified language assistance is available for patients and families.

Interpreter Services 617-726-6966

Main staffed service: Monday-Friday, 7 a.m.-8 p.m. Spanish weekend coverage is currently listed 8 a.m.-6:30 p.m.

Current in-person interpreter coverage includes languages such as Spanish, Arabic, Chinese, French, Haitian Creole, Italian, Khmer, Portuguese and Russian, with American Sign Language support also available.

24-hour language access

Remote telephone or video interpretation is available around the clock in more than 200 languages. Overnight on-call options are also published for Spanish, Portuguese, ASL and additional languages.

Tell registration or your care team that you need an interpreter. You should not have to rely on a family member or child to interpret important medical discussions.

Wheelchair help, accessibility and disability accommodations

Mass General provides accessibility support throughout its campus.

Wheelchair assistance

Mass General volunteers can assist patients with wheelchair requests and navigating between campus locations.

Accessible transit

Charles/MGH on the MBTA Red Line is an accessible station directly across from the hospital.

Communication access

Interpreter services and assistive communication technology are available for patients with language, hearing or communication needs.

Accessible facilities

Major public areas, restrooms and patient facilities include accessibility accommodations.

Because of active construction and the size of the campus, patients with significant mobility limitations should confirm the most accessible entrance for their specific building before arrival.

Wi-Fi, food, family waiting areas and hospital amenities

Mass General provides several practical services for patients and visitors staying on campus.

Free Wi-Fi

Complimentary guest wireless internet is available throughout patient areas, including the Emergency Department.

Cafeterias

Multiple dining locations operate across the large campus. Ask an information desk for the closest option to your building.

General Store & Flower Shop

Flowers, balloons, snacks, reading materials and gifts are available through Mass General retail services.

Hospital Chapel

Spiritual and religious support is available for patients and families.

Family Waiting Area

A family waiting room is available on the second floor of the Yawkey Building, Room 2E-2700.

Waiting Area phone

617-726-2078.

The Yawkey family waiting area is currently listed as open Monday-Friday, 8:00 a.m.-5:00 p.m.. After 5 p.m. on weekdays, families may use the Blum Center on the first floor of the White Building, Room 110.

Before your Mass General appointment: practical checklist

Bring

Photo ID
Current insurance card
Referral or authorization if required
Medication list
Allergy information
Outside records requested by the specialist
Outside imaging if requested
Appointment confirmation
Exact building and suite information

Confirm before leaving home

Appointment date and time
Building name
Garage or drop-off entrance
Whether fasting is required
Whether you need to arrive early
Whether interpreter services are arranged
Whether insurance authorization is complete
Whether construction changes your entrance

Which Mass General number should you call?

General hospital question

617-726-2000.

Patient information

617-726-2070.

Primary-care doctor

800-711-4644.

Heart specialist

866-644-8910.

Cancer specialist

877-726-5130.

Imaging appointment

617-724-9729.

Medical records

617-726-2361.

Billing / financial help

617-726-3884.

Interpreter

617-726-6966.

Parking

617-726-8886.

Patient Gateway support

800-745-9683.

Massachusetts General Hospital FAQs

Practical answers to common questions patients and visitors search before going to Mass General in Boston.

1. What is Massachusetts General Hospital’s address?

The main Massachusetts General Hospital campus is at 55 Fruit Street, Boston, MA 02114. The campus includes nearly 30 buildings, so patients should also confirm their appointment building and suite.

2. What is Mass General’s main phone number?

The main hospital telephone number is 617-726-2000. Patient-information inquiries can be made at 617-726-2070.

3. Is the Mass General Emergency Room open 24 hours?

Yes. Massachusetts General Hospital’s Emergency Department is open 24 hours a day, 365 days a year. For a life-threatening emergency, call 911.

4. What are the visiting hours at Massachusetts General Hospital?

Current general inpatient visiting hours are 9:00 a.m.-9:00 p.m., with two visitors at a time for general inpatients. Emergency, labor and delivery, procedural and other specialty areas have different visitor rules.

5. How do I make a doctor’s appointment at Mass General?

Appointment routing depends on the specialty. New primary-care patients can call 800-711-4644. The Heart Center uses 866-644-8910, the Cancer Institute uses 877-726-5130 and imaging uses 617-724-9729. Existing patients can often manage appointments through Patient Gateway.

6. How much does a Mass General doctor visit or ER visit cost?

Mass General does not publish one universal doctor consultation fee or emergency-room fee. Costs vary by service, tests, physician, facility charges and insurance benefits. Patients can use Mass General Brigham’s cost-estimation resources or call Patient Billing Solutions at 617-726-3884.

7. How much is parking at Massachusetts General Hospital?

Parking depends on the garage, validation and visit length. Mass General’s current patient/visitor valet information effective February 1, 2026 lists validated rates beginning at $17 for up to one hour and reaching $27 for 8-24 hours, with a lower HP validated rate where applicable. The Fruit Street Garage also provides a short-term live-parking/drop-off area free for the first 30 minutes.

8. How do I get my Mass General medical records?

Contact the Mass General Medical Records / Release of Information department at 617-726-2361. Routine patient walk-in record requests are not currently offered. Many results and records can also be accessed through Patient Gateway.

9. Does Mass General offer financial assistance?

Yes. Current Mass General Brigham financial-assistance programs include qualifying discounts of 70%-100% for certain emergency or medically necessary bills for eligible low-income patients, 0% interest monthly payment plans and other assistance programs. Call 617-726-3884 for current eligibility screening.

10. What subway stop is closest to Massachusetts General Hospital?

Charles/MGH on the MBTA Red Line is directly across from the main hospital campus and is generally the most convenient subway stop for 55 Fruit Street.

Official information used for this Mass General guide

This guide summarizes current Massachusetts General Hospital and Mass General Brigham patient resources so readers can understand practical information without opening numerous pages. Official links are included mainly for live actions, forms and information that can change.