Independence Health System Westmoreland Hospital address, phone, emergency care, patient portal, billing, records, visitors, and map
Independence Health System Westmoreland Hospital is located at 532 West Pittsburgh Street, Greensburg, PA 15601. The main hospital phone number is 724-832-4000.
This guide helps patients and families quickly find the correct phone number, emergency route, medical-records office, FollowMyHealth portal support, billing help, visitor rules, outpatient pharmacy, parking areas, and hospital map details.
Greensburg, PA 15601.
Use for operator routing, general hospital information, departments, and patient-location help.
Call 911 for life-threatening symptoms, serious injury, chest pain, stroke signs, or breathing trouble.
Use for Westmoreland Hospital medical-record questions and release-of-information help.
For Frick, Latrobe, or Westmoreland Hospital billing and insurance questions.
For Westmoreland-area patient experience concerns or accommodation questions.
Independence Health System Westmoreland Hospital overview
Westmoreland Hospital is a Greensburg, Pennsylvania hospital campus within Independence Health System.
The official Westmoreland Hospital location page describes the hospital as a 349-licensed-bed facility offering acute care, outpatient services, imaging, critical care with an intensivist program, emergency care, and interventional heart surgery and procedures.
Other official service areas listed for Westmoreland Hospital include Family Additions Maternity Center, Behavioral Health Services, Heart and Vascular Center, Advanced Wound Center, Advanced Sleep Center, breast health services, lab, imaging, diagnostic services, interventional radiology, and bariatric surgery.
Westmoreland Hospital contact directory
Use the correct number based on whether you need hospital routing, billing, medical records, portal support, patient concerns, pharmacy, or testing scheduling.
| Need | Phone / link | What to ask |
|---|---|---|
| Main hospital contact | 724-832-4000 | Ask for the hospital operator, patient room, department, emergency department, registration, imaging, lab, pharmacy, records, or billing routing. |
| Emergency | 911 | Use 911 for life-threatening symptoms, chest pain, trouble breathing, stroke signs, severe bleeding, serious injury, overdose, or loss of consciousness. |
| IHS Care Center / appointments | 833-602-CARE (2273) or 1-877-771-1234 | Ask for appointment routing, provider scheduling, service-location help, or non-emergency care navigation. |
| Centralized Scheduling for testing — Westmoreland Area | 724-689-0100 | Ask about scheduled testing, required orders, arrival time, fasting instructions, insurance authorization, and location. |
| Medical records | 724-832-4060 | Ask about online records request, patient authorization forms, email/mail submission, dates of service, and release status. |
| Billing and insurance — Frick, Latrobe, Westmoreland Hospitals | 724-689-1850 or 1-866-890-1412 | Ask about a hospital bill, itemized bill, insurance, financial assistance, payment arrangements, or separate provider bills. |
| FollowMyHealth portal support | 888-265-7247 or ihsfollowmyhealth@independence.health | Use for FollowMyHealth login help, account issues, security questions, and Westmoreland-area portal support. |
| Patient Representative / Customer Care | 724-830-8566 | Use if a concern remains unresolved after speaking with the unit director, clinical supervisor, or charge nurse. |
| Westmoreland Hospital Outpatient Pharmacy | 724-832-4255 | Ask about prescription filling, Meds to Beds, insurance, over-the-counter products, pharmacy hours, or refill status. |
Official Independence Health System links and what to do after each opens
Use official pages before relying on outdated third-party numbers, old Excela Health listings, or map snippets.
Westmoreland Hospital official page
Open Westmoreland Hospital page
- Confirm the hospital address, phone number, category, and service list.
- Use listed services to route to emergency, imaging, lab, maternity, behavioral health, heart care, pharmacy, or surgery.
- Call before a scheduled visit if you need the correct building, parking, or entrance.
Independence Health System contact page
- Use for hospital phone numbers, billing contacts, patient portal support, and patient representative contacts.
- Choose Westmoreland-area numbers when your care was at Westmoreland Hospital.
- Keep your account number, date of service, patient name, and department ready.
Emergency Department
Open emergency department page
- Use for emergency-department information across Independence Health System.
- Call 911 if symptoms may be life-threatening.
- Use urgent care or a provider visit only when symptoms are not severe.
Medical Records
- Use the secure online request tool or printed authorization forms.
- For Westmoreland Hospital, mail completed forms to 532 W. Pittsburgh Street, Attn: Medical Information Management, Greensburg, PA 15601.
- Call 724-832-4060 if you have medical-record questions.
Patient Portal — Westmoreland Area
Open FollowMyHealth portal page
- Use for portal access for Frick, Latrobe, Westmoreland Hospitals, and Excela Health Medical Group.
- Use secure login practices and confirm emails are from FollowMyHealth or your practice.
- Contact 888-265-7247 or ihsfollowmyhealth@independence.health for help.
Billing and Insurance
- Use for hospital billing, insurance, financial assistance, payment plans, and separate-provider bill guidance.
- For Frick, Latrobe, or Westmoreland Hospital bills, call 724-689-1850 or 1-866-890-1412.
- Ask whether radiology, emergency medicine, pathology, urology, or other providers billed separately.
Emergency care at Westmoreland Hospital
Independence Health System lists Westmoreland Hospital as a hospital and emergency department location.
| Situation | What to do | Why it matters |
|---|---|---|
| Chest pain, stroke signs, severe bleeding, serious injury, overdose, loss of consciousness, trouble breathing | Call 911 now. | Emergency medical services can start care and transport to the safest emergency setting. |
| Urgent symptoms but stable enough to travel | Go to the emergency department or follow instructions from a clinician or 911 dispatcher. | The ER can triage, test, treat, admit, or transfer based on severity. |
| Minor illness or injury | Consider primary care, walk-in care, urgent care, or telehealth if symptoms are not severe. | Urgent care may be more appropriate for non-emergency conditions. |
| Behavioral health crisis | Call 911 for immediate danger, go to emergency care, or contact local crisis resources as appropriate. | Westmoreland Hospital has behavioral health services, but acute safety risk needs immediate help. |
| Pregnancy or maternity emergency | Call 911 for severe symptoms; otherwise call your OB team or hospital guidance line. | The official hospital page lists Family Additions Maternity Center services, but urgent symptoms require immediate triage. |
Parking, entrances, and wayfinding at Westmoreland Hospital
Westmoreland Hospital has multiple parking areas and campus buildings. Confirm the right entrance for your service before arrival.
| Area or parking | Use it for | Patient tip |
|---|---|---|
| Main hospital / main entrance area | General hospital access, registration, inpatient visits, and department routing. | Call the main number if you are unsure whether to use the main entrance, emergency department, Heart Center, Medical Commons, or another building. |
| Emergency Department | Emergency care and urgent triage. | Use the emergency entrance for emergency department visits, or call 911 for life-threatening symptoms. |
| P1 — Shearer Street | Short Stay Unit, GI, Radiology, Heart Center, Medical Commons 1 & 2, and Medical Arts Building. | Useful when you are scheduled for radiology, GI, heart-related testing, or nearby outpatient services. |
| P2 — Pittsburgh Street | Short Stay Unit, Surgicenter patients, and Crisis Response Center. | Confirm with scheduling if your surgery or short-stay appointment uses this parking area. |
| P6 — Main Entrance | Discharge parking for short-term pickup. | The parking map labels this as discharge parking with a 15-minute limit. |
| P7 — Pittsburgh Street | Emergency Department patient parking. | Use for ER arrival when safe to self-transport; call 911 for severe emergency symptoms. |
| P8 — Medical Commons 3 | Medical Information Management and specialty offices. | This may be useful for medical-records or related office visits; confirm before arrival. |
| P10 — Medical Commons 5 | Advanced Sleep Center, Orthopedics, ENT, and related offices. | Check appointment reminders because some specialty offices are not inside the main hospital lobby. |
Services at Independence Health System Westmoreland Hospital
The official location page lists a broad range of hospital, emergency, outpatient, imaging, surgery, heart, maternity, behavioral health, and specialty services.
Emergency Department
Westmoreland Hospital is listed as an emergency department location. Call 911 for life-threatening emergencies.
Heart and Vascular Center
The hospital page lists interventional heart surgery and procedures, cardiac catheterization, open heart surgery, valve repair, electrophysiology, pacemaker, and AICD implantation.
Critical care
The hospital page describes a large critical care unit with an intensivist program and 24-hour in-house physician specialist coverage in critical care areas.
Maternity care
Family Additions Maternity Center is listed as offering maternity care in a home-like atmosphere.
Behavioral health
Behavioral Health Services are listed with an adult inpatient unit and outpatient services for adults and children.
Imaging, lab, and diagnostics
The hospital page lists extensive outpatient services, a full complement of imaging services, lab, diagnostic services, and interventional radiology.
Wound and sleep care
Advanced Wound Center with hyperbaric oxygen treatment and Advanced Sleep Center are listed among hospital services.
Outpatient pharmacy
Westmoreland Hospital Outpatient Pharmacy is located off the main lobby and offers prescriptions, OTC products, pharmacist help, and Meds to Beds.
Appointments, testing, and registration
Scheduled care at Westmoreland Hospital may involve a hospital department, Medical Commons building, outpatient testing area, or physician office.
Patient portal for Westmoreland Hospital patients
Independence Health System uses FollowMyHealth for patients of Frick, Latrobe, Westmoreland Hospitals, and Excela Health Medical Group.
Medical records at Westmoreland Hospital
Patients can request Westmoreland Hospital records online or through printed forms using Independence Health System’s medical-records process.
| Record need | Best route | What to include |
|---|---|---|
| Online record request | Secure online records request tool | Photo ID verification, patient details, dates of service, facility, and requested records. |
| Patient requesting own records | Patient Records Request form | Signed authorization, contact details, delivery preference, dates, and record type. |
| Third-party request | Third-Party Patient Records Request form | Authorization, legal authority if needed, recipient details, and requested record scope. |
| Email completed forms | MedicalInfoRequests@independence.health | Completed authorization forms and any required identity/legal documentation. |
| Mail completed forms | 532 W. Pittsburgh Street, Attn: Medical Information Management, Greensburg, PA 15601 | Signed authorization form, patient identifiers, dates of service, and recipient instructions. |
| Questions | Call 724-832-4060 | Patient name, date of birth, facility, dates of service, and request status if already submitted. |
Billing, insurance, financial assistance, and separate provider bills
Hospital charges and professional charges may be billed separately, so keep all statements and insurance explanations of benefits.
| Billing need | Best contact | What to ask |
|---|---|---|
| Westmoreland Hospital bill questions | 724-689-1850 or 1-866-890-1412 | Ask about insurance submission, patient balance, itemized bill, payment plan, or financial assistance. |
| Online bill payment | Independence Health Pay My Bill | Use the Frick, Latrobe, or Westmoreland Hospital payment option for the correct bill type. |
| Excela Health Medical Group bill | 724-527-8050 or 1-855-452-9838 | Ask about provider-office billing or financial assistance for Excela Health Medical Group charges. |
| Radiology bill | Radiologic Consultants, Ltd — 724-837-7930 | Ask whether the radiology professional bill is separate from the hospital bill. |
| Emergency physician bill | Westmoreland Emergency Medicine Specialists — 1-800-833-9986 | Ask about emergency physician professional billing if you received an ER-related provider bill. |
| Pathology bill | Unity Pathology — 1-800-366-0903 | Ask about lab/pathology professional billing when applicable. |
| Payment plan | Billing and Insurance / CarePayment information | Independence Health System states Frick, Latrobe, and Westmoreland Hospitals partner with CarePayment for financing options. |
Westmoreland Hospital Outpatient Pharmacy
The Westmoreland Hospital Outpatient Pharmacy is located off the main lobby and supports patients, employees, and the community.
Visitor information for Westmoreland Hospital
Visitor policies can change based on illness, patient condition, unit, infection control, behavioral health rules, or hospital operations.
| Visitor topic | Current guidance to verify | Practical tip |
|---|---|---|
| General inpatient visiting hours | The Independence Health System visiting-hours page states Frick, Latrobe, and Westmoreland Hospital inpatient nursing-unit visiting hours are 9 a.m. to 7 p.m., 7 days per week. | Call before visiting if the patient is in ICU, behavioral health, isolation, maternity, surgery, or emergency care. |
| Visitor age | The page states visitors/support persons must be 12 years of age or older. | Some units may have stricter age or approval rules. |
| Number of visitors | The page states eligible patients may receive two individual visitors/support persons at a time. | Check whether unit-level limits, patient condition, or staff discretion changes this. |
| Registration | Visitors/support persons must be registered at specified entry points and receive a visitor pass. | Bring photo ID and return the visitor pass when leaving if required. |
| Illness symptoms | Visitors with fever, cough, other signs of illness, recent exposure, or COVID-positive household exposure should not enter. | Call the unit for alternate communication options if you cannot visit. |
| Behavioral health | Behavioral health visitor rules include approval, belongings inspection, lockers, and unit-specific limits. | Call the unit first before bringing items, bags, gifts, food, or clothing. |
Patient representative, concerns, and accommodations
Independence Health System’s Patient Advocate/Customer Care Team helps address concerns that remain unresolved after speaking with the care team.
Start with the care team
If you have a concern, first discuss it with the unit director, clinical supervisor, charge nurse, or department leader.
Use Customer Care when unresolved
For Frick, Latrobe, or Westmoreland Hospital, Independence Health System lists Patient Representative/Customer Care at 724-830-8566.
Ask about accommodations
The patient representative page says the team can assist with disability-related accommodations and patient/family concerns.
Document details
Write down the date, unit, room, staff names if known, concern, requested resolution, and best callback number.
Westmoreland Hospital map and directions
Use the map for the main hospital address. For a scheduled visit, confirm the exact department, entrance, and parking area.
Main hospital campus
Westmoreland Hospital
532 West Pittsburgh Street
Greensburg, PA 15601
Main: 724-832-4000
Before you leave
- Confirm if your visit is at the hospital, Medical Commons, Heart Center, Surgicenter, or outpatient office.
- Ask which parking area is closest.
- Ask whether you need to arrive early for registration.
- Bring photo ID, insurance card, medication list, referral/order, and contact person.
- For emergency symptoms, call 911 instead of driving yourself if unsafe.
What to bring to Westmoreland Hospital
Bring the right information so registration, billing, medication review, and care decisions are easier.
Documents
- Photo ID.
- Insurance card.
- Referral, order, or authorization if required.
- Billing statement or account number if visiting for billing help.
Medical information
- Medication list with doses.
- Allergies.
- Major diagnoses and surgeries.
- Prior imaging or lab results if requested.
Contacts
- Emergency contact.
- Primary care provider.
- Specialist who referred you.
- Person authorized to receive updates.
Comfort and safety
- Phone charger.
- Glasses, hearing aids, mobility aids, or CPAP if instructed.
- Comfortable clothing.
- Driver if sedation, surgery, or a procedure requires one.
Official source checklist for this Westmoreland Hospital guide
Use these official Independence Health System pages for final verification because phone numbers, visitor rules, billing procedures, portal details, and services can change.
| Source | What it verifies | When to use it |
|---|---|---|
| Westmoreland Hospital | Address, main phone, hospital category, bed description, acute care, emergency care, imaging, critical care, heart, maternity, behavioral health, wound, sleep, and other services. | Use first for hospital identity, address, phone, and service overview. |
| Contact Us | Main hospital numbers, Care Center, scheduling, billing, patient portal support, and patient representative numbers. | Use for department phone routing. |
| Emergency Department | 24/7 emergency-room availability and call-911 guidance for life-threatening emergencies. | Use for emergency-care routing and ER information. |
| Medical Records | Online records request, printed forms, email, mail address, and 724-832-4060 for Frick, Latrobe, Westmoreland Hospital, and Excela Health Medical Group records. | Use to request records or copies. |
| Patient Portal — Westmoreland Area | FollowMyHealth portal use, Westmoreland-area support number, portal support email, and portal security guidance. | Use for portal access and support. |
| Billing & Insurance | Hospital billing numbers, separate provider bill warnings, radiology/emergency/pathology numbers, and payment-plan information. | Use for bill questions, itemized bill requests, and financial-assistance routing. |
| Pay My Bill | Online payment routes for Frick, Latrobe, Westmoreland Hospital, and Excela Health Medical Group bills. | Use to pay through official Independence Health channels. |
| Visiting Hours & Guidelines | Westmoreland-area general visiting hours, visitor age, visitor count, registration, illness restrictions, and behavioral health visitor rules. | Use before visiting an inpatient or outpatient area. |
| Patient Representative | Patient Advocate/Customer Care role and Westmoreland-area contact number. | Use when a patient or family concern remains unresolved. |
| Pharmacy | Westmoreland Hospital Outpatient Pharmacy location, phone, fax, hours, prescriptions, OTC products, pharmacist support, and Meds to Beds service. | Use for discharge prescription and outpatient pharmacy questions. |
Independence Health System Westmoreland Hospital FAQs
Quick answers about address, phone, emergency care, records, billing, portal, visitors, pharmacy, and patient information.