Evergreen Veterinary Hospital phone, address, map, hours, appointment rules, emergency contacts, services, PetPage, refills, and payment help
Evergreen Veterinary Hospital is located at 3220 14th Ave NW, Olympia, WA 98502. The main phone number is (360) 866-0323, and the clinic’s official pages list care for dogs, cats, poultry, and fowl.
This guide is built for pet owners who need practical next steps, not just a directory listing. It covers appointment-only scheduling, cancellation fees, emergency routing, PetPage setup, refill timing, services, payment rules, new-client preparation, and safe arrival details.
Olympia, WA 98502. Use this for GPS, appointment arrival, records, insurance paperwork, and prescription coordination.
Use for scheduling, cancellation questions, urgent guidance during open hours, records, refills, and payment questions.
Use for medical-record transfers from another veterinarian, emergency hospital, specialist, boarding provider, or insurer.
Saturday 8 am–12 pm. Sunday closed. Confirm holiday and temporary schedule changes before time-sensitive visits.
The clinic says all appointments must be scheduled with the reception team.
The contact page says Evergreen Veterinary Hospital is not associated with Evergreen Veterinary Cardiology.
Start here: choose the right action before you call or drive
Use this table to avoid arriving without an appointment, missing a fee deadline, or using a routine route for an urgent problem.
| Pet owner need | Best first step | Prepare before contacting the clinic |
|---|---|---|
| Routine wellness exam | Call (360) 866-0323 to schedule with reception. | Pet name, species, age, vaccine history, current medications, and preferred appointment window. |
| New client visit | Call to schedule and complete the official Client Information Form before the appointment. | Prior records, vaccine history, medication list, allergies, diet, behavior notes, and previous clinic contact. |
| Sick pet during open hours | Call before arrival because the clinic does not accept walk-in appointments. | Symptoms, start time, appetite, bathroom changes, breathing status, pain level, toxin risk, photos, and videos. |
| After-hours emergency | Call Olympia Pet Emergency or Olympia Veterinary Specialists, or go directly if the situation is severe. | Recent records, medication list, insurance details, safe carrier or leash, and a symptom timeline. |
| Prescription refill | Use the PetPage app, the online refill request link, or call the clinic. | Medication name, strength, dose, remaining supply, pet name, and whether you need food or medication. |
| Surgery or dental care | Schedule a consult or exam first, then ask for a written estimate and preparation instructions. | Health history, prior labs, current medications, anesthesia concerns, fasting questions, and budget questions. |
| Payment or financing | Review payment rules before the visit because payment is due at the time of service. | Card, check, cash, CareCredit, Scratchpay information, pet insurance details, and estimate questions. |
Evergreen Veterinary Hospital contact information and current hours
These are the key details pet owners usually need before calling, sending records, scheduling, or using the map.
| Contact item | Verified detail | Use it for |
|---|---|---|
| Clinic name | Evergreen Veterinary Hospital | Appointments, records, insurance claims, prescription requests, and map search. |
| Address | 3220 14th Ave NW, Olympia, WA 98502 | GPS, appointment arrival, records transfer, insurance forms, and delivery routing. |
| Phone | (360) 866-0323 | Scheduling, urgent open-hour guidance, cancellation changes, refills, and general questions. |
| Fax | (360) 866-5269 | Medical records from another veterinarian, specialist, emergency hospital, or insurer. |
| Cardiology confusion note | Not associated with Evergreen Veterinary Cardiology | Use this note if you are trying to reach a cardiology specialist instead of this Olympia general practice. |
| Day | Listed business hours | Planning note |
|---|---|---|
| Monday | 8:00 am – 5:30 pm | Call early for sick-pet availability after the weekend. |
| Tuesday | 8:00 am – 5:30 pm | Good day for routine wellness, refill planning, and follow-up scheduling. |
| Wednesday | 8:00 am – 5:30 pm | Ask whether diagnostics, X-rays, ultrasound, or lab work require extra time. |
| Thursday | 8:00 am – 5:30 pm | Useful day to request refills before the weekend because refills may take up to 72 hours. |
| Friday | 8:00 am – 5:30 pm | Confirm weekend medication needs before the clinic closes. |
| Saturday | 8:00 am – 12:00 pm | Short hours; call before planning any same-day concern. |
| Sunday | Closed | Use an after-hours emergency hospital for urgent problems. |
Google map, directions, parking, and safe arrival checklist
Use the address below for route planning. Call before leaving home if your pet is contagious, painful, reactive, weak, or has emergency-level symptoms.
Evergreen Veterinary Hospital
3220 14th Ave NW
Olympia, WA 98502
Main: (360) 866-0323
Dogs
Bring dogs on a secure leash and keep them close in the parking area and lobby. Call ahead if your dog is reactive, coughing, painful, weak, or difficult to handle.
Cats
Use a secure carrier. Do not carry cats loose in your arms because traffic, dogs, and lobby noise can trigger escape behavior.
Poultry and fowl
Use a safe, ventilated carrier. Bring flock history, housing details, diet, laying status, symptoms, and photos of droppings or housing if relevant.
Bring these details
Bring vaccine records, prior test results, medication list, food details, insurance information, and photos or videos that show symptoms.
Official online actions for Evergreen Veterinary Hospital
Use these official routes for live actions. Each card explains what to do after the page opens.
Appointment information
- Read the appointment-only rule.
- Call reception at (360) 866-0323 to schedule.
- New clients should complete the Client Information Form before the scheduled visit.
Contact page
Open the official contact page
- Confirm phone, fax, address, and current business hours.
- Use the message form only for non-emergency questions.
- Call directly for urgent symptoms or appointment changes.
PetPage setup
- Install PetPage by AllyDVM from your mobile app store.
- Sign up using the email address on file with Evergreen Veterinary Hospital.
- Confirm the email link and check your spam folder if it does not arrive.
Refill request
- Use PetPage or the online refill request link.
- Allow up to 72 hours from request date to fill.
- Call if the refill is urgent or your pet is nearly out of medication.
Services
- Check whether your pet species and care need are listed.
- Review wellness, surgery, dentistry, diagnostics, ultrasound, and chronic-care options.
- Call for case-specific availability before assuming same-day service.
Emergency information
- Use it for after-hours emergency contact numbers.
- Call Olympia Pet Emergency or Olympia Veterinary Specialists after normal hours.
- Go directly if the situation is severe and waiting is unsafe.
How appointments work at Evergreen Veterinary Hospital
The official appointment page says the clinic does not accept walk-in appointments and all appointments must be scheduled with the reception team.
Emergency and urgent-care planning
Evergreen Veterinary Hospital lists after-hours emergency contacts. During business hours, call the clinic first. After hours, use the listed emergency hospitals or go directly when waiting is unsafe.
| After-hours option listed by Evergreen | Phone and address | Use this when |
|---|---|---|
| Olympia Pet Emergency | 360-455-5155 · 4441 Pacific Ave SE, Olympia, WA 98503 | Your pet has an emergency outside normal Evergreen Veterinary Hospital business hours. |
| Olympia Veterinary Specialists | 360-339-3596 · 902 Union Ave SE, Olympia, WA 98501 | Your pet needs after-hours emergency evaluation, advanced emergency guidance, or specialty-level support. |
Veterinary services listed by Evergreen Veterinary Hospital
The official services page says Evergreen treats dogs, cats, poultry, and fowl, with preventive care, diagnostics, surgery, dentistry, wound care, chronic-disease management, and end-of-life support.
| Care area | Officially listed services | Pet owner preparation |
|---|---|---|
| Wellness and prevention | Wellness and preventive exams, screenings, appropriate vaccinations, and preventive-care planning. | Bring vaccine history, lifestyle details, parasite-prevention history, travel plans, and diet information. |
| Surgery | Surgical services including spay, neuter, orthopedic, abdominal, and dermal procedures. | Ask about fasting, pre-anesthetic bloodwork, pain control, recheck timing, e-collar needs, and written estimate. |
| Dentistry | Dental assessment, dental prophylaxis, extractions, and non-anesthetic dental cleanings for qualified candidates. | Ask whether dental radiographs, anesthesia, extractions, pain medication, and follow-up are included in the estimate. |
| Diagnostics | Disease diagnostics and treatment, digital radiology, ultrasound, in-house laboratory, outside laboratory, and specialty access. | Ask whether fasting is needed and whether outside records, previous lab work, or prior X-rays should be sent first. |
| Chronic and wound care | Wound care, treatment, and management of chronic diseases. | Bring medication list, symptom timeline, previous diagnoses, lab history, wound photos, and response to prior treatment. |
| End-of-life support | Caring and humane euthanasia and cremation services. | Ask about quality-of-life discussion, family presence, cremation options, keepsakes, payment, and timing. |
Digital X-ray
Evergreen describes digital radiology as a non-invasive diagnostic tool that helps veterinarians view internal structures. The clinic states it works with board-certified radiologists who review images for detailed reports.
Ultrasound
The clinic describes ultrasound as a non-invasive, painless, radiation-free imaging method that uses sound waves to help evaluate internal organs.
Dental care
Evergreen’s dentistry page emphasizes professional cleaning, dental radiographs when needed, extractions when necessary, and customized estimates for dental prophylaxis.
Orthopedic surgery
The orthopedic surgery page says the clinic offers solutions and treatments for orthopedic issues and works with owners throughout the process.
Doctors and staff information
The official team pages list doctors, licensed veterinary technicians, reception leadership, and practice management. Confirm doctor availability when scheduling because schedules and case routing can change.
| Team member | Official role or note | How this helps pet owners |
|---|---|---|
| Steven Hamilton, DVM | Owner and veterinarian; Washington State University veterinary graduate. | Ask whether he is available for long-term care, complex medical planning, or continuity visits. |
| Jessica Starr, DVM | Veterinarian with listed interests including internal medicine, geriatrics, and dermatology. | Helpful to mention if the visit involves senior care, skin problems, chronic disease, or quality-of-life concerns. |
| Jamie Rosie, DVM | Olympia native and WSU veterinary graduate; listed interests include surgery, orthopedics, soft tissue surgery, and dentistry. | Ask about availability for surgery, dentistry, orthopedic concerns, or procedure-related consults. |
| Kristin Ripka, DVM | Washington State University graduate; listed interests include small animal surgery and internal medicine. | Useful for general practice continuity, internal medicine discussions, and small-animal surgery questions. |
| Licensed veterinary technicians and staff | The staff page lists Alicia as Lead LVT, Cassie LVT, Mishka LVT, Julie LVT, Carrie LVT, Noah as Practice Manager, Donna as Lead Receptionist, and EVH Technicians. | Reception and technician teams help with scheduling, intake, estimates, refills, records, and safe patient handling. |
PetPage app setup and what owners can do online
Evergreen Veterinary Hospital directs clients to PetPage by AllyDVM for online access to pet information and refill tools.
Prescription refills and online pharmacy planning
The clinic says PetPage can be used for in-hospital refill requests and that all refills may take up to 72 hours from the request date to fill.
| Refill need | Best route | Important planning note |
|---|---|---|
| In-hospital refill | Use PetPage, the clinic’s refill request page, or call the clinic. | Allow up to 72 hours from the request date to fill. |
| Almost out of medication | Call the clinic instead of relying only on an online request. | Do not wait until the final dose because approval, review, or lab monitoring may be needed. |
| Dose changed | Ask the veterinarian or staff to confirm the correct prescription before giving the medication. | Check drug name, dose, strength, frequency, and species-specific instructions. |
| Prescription diet | Call or use the online store route if available. | Ask whether the diet needs veterinarian approval and whether pickup or shipping is faster. |
| Outside pharmacy request | Ask what information the outside pharmacy must send to Evergreen. | Give the pharmacy the correct clinic phone, fax, patient name, owner name, and medication details. |
Medical records, vaccine proof, referrals, and transfer help
Records matter for new-client visits, emergency care, surgery, dentistry, insurance reimbursement, boarding, travel, and second opinions.
| Record need | Best route | What to include |
|---|---|---|
| New-client records | Ask your previous veterinarian to send records before the appointment. | Vaccine history, lab results, imaging notes, surgery history, medication list, allergies, and chronic conditions. |
| Vaccine proof | Check PetPage or call reception. | Pet name, owner name, date needed, and whether proof is for boarding, grooming, daycare, licensing, or travel. |
| Emergency hospital transfer | Ask Evergreen or the emergency hospital how records should be sent. | Emergency facility name, phone, fax, reason for transfer, medication list, and recent test results. |
| Pet insurance claim | Request itemized invoices and medical notes after care. | Diagnosis, procedure names, medication names, doctor notes, lab charges, payment receipt, and claim form if needed. |
| Specialist referral | Ask the specialist what records they need before scheduling. | Exam notes, imaging, labs, medication list, referral reason, and preferred contact method. |
Billing, estimates, CareCredit, Scratchpay, and pet insurance
Evergreen Veterinary Hospital’s financing page lists accepted payment methods, financing alternatives, and important payment rules.
Payment due at service
The financing page says payment is due at the time of service. Ask for an estimate before surgeries, dental procedures, diagnostics, hospitalization, or multi-step treatment plans.
Accepted payment types
The clinic lists cash, checks, Visa, MasterCard, Discover, and American Express. Payment details are kept visible in the article, not placed in schema.
Financing alternatives
The clinic lists CareCredit and Scratchpay. Scratchpay is described as accepted for bills over $1,000. Confirm current terms before approving care.
Payment-plan limits
The financing page says Evergreen does not offer payment plans and does not accept post-dated checks.
Pet insurance
Evergreen supports getting pet insurance early in a pet’s life before pre-existing conditions develop and lists examples such as Trupanion, ASPCA Insurance, and Nationwide Insurance.
Discount note
The client resources page lists 10% off the physical exam for military, seniors, and certified guide dogs. Confirm eligibility and current availability when scheduling.
New-client checklist for Evergreen Veterinary Hospital
New clients should prepare the intake form, records, and appointment details before the scheduled visit.
| Before the visit | What to do | Why it helps |
|---|---|---|
| Complete intake form | Use the Client Information Form linked from the appointment page. | It saves check-in time and gives the team key owner and pet details. |
| Transfer prior records | Ask the previous clinic to send vaccine history, labs, imaging, medications, and diagnoses. | It prevents duplicate vaccines, missing lab context, and incomplete medical history. |
| Write a symptom timeline | Record when symptoms began, what changed, what your pet ate, and any toxin or injury risk. | Clear timing helps the veterinarian choose the right exam and diagnostics. |
| Bring medication details | Bring pill bottles, supplements, preventives, prescription food, and dose instructions. | Medication errors and interactions are easier to avoid with exact labels. |
| Plan payment | Bring accepted payment, insurance information, and financing details if needed. | The clinic states payment is due at the time of service. |
Client conduct and safe-visit expectations
The official Client Code of Conduct page says Evergreen seeks a welcoming and safe environment based on trust and respect for people and pets.
What basic listings often miss about Evergreen Veterinary Hospital
Map and review listings can show address and ratings, but pet owners need exact procedures, fee rules, emergency routing, and refill timing.
| Common listing detail | Why it is not enough | What this guide adds |
|---|---|---|
| Address and phone | Does not explain appointment-only policy, cancellation fees, fax use, or cardiology confusion. | Official phone, fax, map, no walk-in rule, cancellation fees, and not-associated-with-cardiology note. |
| Hours | Does not tell owners what to do after hours or how short Saturday hours affect refills. | After-hours emergency contacts, weekend planning, and refill timing up to 72 hours. |
| Services list | Does not explain how to prepare for surgery, dental care, diagnostics, chronic disease, or poultry/fowl visits. | Service preparation table, dental-estimate questions, X-ray and ultrasound planning, and species-specific arrival help. |
| Payment options | Does not clarify payment due at service, no payment plans, post-dated check rule, or financing thresholds. | CareCredit, Scratchpay over $1,000, no payment plans, no post-dated checks, and estimate script. |
| Portal mention | Does not explain email-on-file setup, confirmation email, or refill workflow. | PetPage setup steps, spam-folder reminder, app uses, and refill timing warning. |
Official source checklist used for this guide
Use official pages for final decisions because hours, policies, fees, financing, emergency referrals, and appointment availability can change.
| Official source | What it verifies | When to open it |
|---|---|---|
| Contact page | Address, phone, fax, business hours, message form, location map, and cardiology-not-associated note. | Before calling, sending records, checking hours, or using directions. |
| Appointments page | No walk-in policy, reception scheduling, Client Information Form, 24-hour cancellation rule, and fee amounts. | Before booking, cancelling, rescheduling, or preparing for a first visit. |
| Services page | Dogs, cats, poultry, fowl, wellness, vaccines, surgery, dentistry, diagnostics, wound care, chronic care, radiology, ultrasound, lab, euthanasia, and cremation. | Before assuming a service is available or asking whether your pet’s species is handled. |
| Emergency page | After-hours emergency contacts for Olympia Pet Emergency and Olympia Veterinary Specialists. | Before saving emergency numbers or planning after-hours care. |
| PetPage page | PetPage app download, email-on-file signup, confirmation email, appointments, reminders, and refill access. | Before setting up the app or troubleshooting login issues. |
| Refill requests page | PetPage refill requests and refill timing of up to 72 hours from request date. | Before requesting medications or prescription food. |
| Financing page | Payment methods, CareCredit, Scratchpay, no payment plans, no post-dated checks, and payment due at service. | Before dental care, surgery, diagnostics, emergency follow-up, or high-cost treatment. |
| Pet insurance page | Pet insurance recommendation and examples of providers. | Before choosing pet insurance or asking what paperwork a claim may need. |
| Client Code of Conduct | Respectful conduct policy, pet restraint expectations, and possible consequences for non-compliance. | Before a visit if pet handling, safety, or behavior may be challenging. |
| Meet the Doctors | Doctor names, roles, training notes, and clinical interests listed by the clinic. | Before requesting a specific doctor or asking about surgery, dentistry, internal medicine, geriatrics, or dermatology. |
Important pet health and safety notice
This guide helps with contact, scheduling, location, portal, refills, records, billing, and preparation. It does not replace veterinary diagnosis or treatment.
Evergreen Veterinary Hospital FAQs
These FAQs match the visible guide content and focus on contact, hours, appointments, emergency options, PetPage, refills, services, records, payment, and new-client preparation.