Endeavor Health Edward Hospital: Contact & Patient Info

Q: Is parking free at Edward Hospital?

Yes. Patient and visitor parking in Edward Hospital's North and South parking decks is free. The hospital also currently provides free weekday valet at several entrances.

Q: How much does the Edward Hospital ER cost?

Edward Hospital does not publish one fixed emergency-room case fee. Cost depends on the level of emergency care and any testing, imaging, medication, procedures, specialist consultation or hospitalization required.

Q: What patient portal does Edward Hospital use?

As of August 2026, Edward patients use Edward-Elmhurst MyChart for active care. On November 7, 2026, MyEndeavor will replace Edward-Elmhurst MyChart as the active Endeavor Health portal.

Q: Does Edward Hospital have a NICU and PICU?

Yes. Edward operates a Level III NICU with 35 private rooms and a combined 16-bed Pediatric Inpatient and Pediatric Intensive Care Unit. Edward is also an Illinois Pediatric Critical Care Center.

Q: Does Edward Hospital offer financial assistance?

Yes. Endeavor Health's financial-assistance policy provides free qualifying care for eligible patients whose income is at or below 200 percent of the Federal Poverty Level. Other underinsured or higher-income patients may qualify for discounts under applicable policies.

Naperville hospital guide · Verified August 22, 2026

Endeavor Health Edward Hospital ER, doctors, appointments, parking and patient information

Endeavor Health Edward Hospital is a full-service regional hospital at 801 S. Washington Street, Naperville, IL 60540. Edward Hospital opened in 1907 and today provides emergency and trauma care, cardiovascular care, neurosciences, orthopedics, oncology, surgery, women’s health, pediatrics, a Level III NICU, pediatric intensive care, imaging, laboratory services and an outpatient pharmacy.

The campus includes the main hospital, North and South parking decks, the Cancer Center, Medical Office Buildings and nearby Spalding Drive clinics. This guide explains where to park, how to reach the Emergency Department, which doctors are currently listed, how to estimate costs, visitor rules, medical-record steps and which patient portal Edward patients should use in 2026.

801 S. Washington St. 24/7 ER Level II trauma center Comprehensive Stroke Center Pediatric Critical Care Center Level III NICU Free parking & valet

Emergency: Edward Hospital’s Emergency and Pediatric Emergency Department is at 801 S. Washington Street, Naperville, IL 60540 and operates 24 hours a day, seven days a week. Main hospital/ER routing: 630-527-3000. For an immediately life-threatening emergency, call 911.

Hospital address 801 S. Washington St.

Naperville, IL 60540

Main hospital 630-527-3000

Hospital operator and department routing.

Emergency Department 24/7

Adult and pediatric emergency care.

Medical Records 630-527-3080

Monday-Friday, 9 a.m.-5 p.m.

Hospital billing 866-756-8348

Edward/Elmhurst hospital-bill questions.

Cost estimates 630-527-3700

Common tests and procedures at Edward Hospital.

Start here: what do you need at Edward Hospital?

Edward Hospital combines hospital services with offices on Spalding Drive and other Naperville locations. Confirm your exact building before leaving home.

Emergency

Go to Edward Hospital at 801 S. Washington Street. The Emergency and Pediatric Emergency Department operates 24/7. Hospital/ER routing: 630-527-3000.

Need a doctor

Use the Endeavor Health provider directory and select Naperville/Edward Hospital. Many affiliated specialists see outpatients at offices near Edward rather than inside the hospital itself.

Neurology

Endeavor Health Medical Group Neurology is at 120 Spalding Drive, Suite 308. Current practice number: 630-527-7730.

Cardiology

Many Naperville cardiovascular specialists see patients at 10 Martin Avenue, Suite 200. Current office number: 630-600-0700.

Orthopedics

Several Edward-affiliated orthopedic surgeons practice at OrthoMidwest, 55 Shuman Boulevard, Suite 700, Naperville. Appointment numbers vary by physician.

Cancer care

Radiation Oncology is at 120 Spalding Drive, Suite 111. Hematology/Oncology Clinic and Infusion Center is at 120 Spalding Drive, Suite 211.

Medical records

Call 630-527-3080 or visit the Edward Hospital Medical Records Department Monday-Friday, 9 a.m.-5 p.m.

Cost estimate

Call 630-527-3700 or use the online estimator. Professional doctor fees are not included in the hospital’s cost estimate.

Find an Edward doctor Edward Hospital official page Edward-Elmhurst MyChart

Edward Hospital Emergency and Pediatric Emergency Department

Edward provides both adult and specialized pediatric emergency care on the Naperville campus.

Emergency hours 24/7

Open every day.

Main / ER routing 630-527-3000

801 S. Washington St.

Trauma designation Level II

Edward Hospital is designated as a Level II trauma center.

Pediatric emergency capability

Edward Hospital is recognized as an Emergency Department Approved for Pediatrics facility and is one of the limited number of Illinois hospitals designated as a Pediatric Critical Care Center, allowing escalation from the pediatric ER to advanced inpatient/PICU care when needed.

Stroke emergency

Edward Hospital is also a DNV-certified Comprehensive Stroke Center. Sudden facial drooping, arm weakness, difficulty speaking, severe unexplained balance problems or another possible stroke should be treated as an emergency.

ER valet

Free valet is available at the Emergency Department entrance Monday-Friday from 7 a.m.-7 p.m.. Valet is not offered on holidays.

ER charges

Edward Hospital does not publish one universal emergency-room “case fee.” An ER bill can vary according to the level of evaluation and whether the patient receives laboratory testing, imaging, medication, procedures, specialist consultation, observation or admission.

Call 911 for an immediately dangerous condition. Do not delay emergency treatment to obtain a cost estimate.

Edward Immediate Care in Naperville

Immediate Care is designed for non-life-threatening illness and injury when a routine office visit is not practical.

Conditions commonly treated

Cold, flu and upper-respiratory symptoms
Sore throat
Minor burns
Sprains and strains
Minor fractures
Cuts requiring stitches
Urinary tract infection
Rashes
Pink eye
Animal and insect bites

Naperville Immediate Care locations

Location	Address	Phone
Naper Boulevard	1804 N. Naper Blvd., Naperville, IL	630-527-3645
95th Street	2007 95th St., Naperville, IL 60564	630-527-3645

Walk-ins are accepted, and Endeavor Health also allows patients to reserve a place in line online.

Use the Emergency Department instead of Immediate Care for chest pain, serious breathing difficulty, uncontrolled bleeding, confusion, major head or neck injury or another potentially life-threatening condition.

How to schedule an Edward Hospital doctor appointment

Edward Hospital physicians and hospital-affiliated specialists use different office numbers rather than one universal doctor-scheduling line.

Choose the specialty. Search the Endeavor Health physician directory by cardiology, neurology, orthopedics, oncology, OB/GYN or another specialty.

Check the practice location. An Edward-affiliated physician may see patients at 120 Spalding Drive, 10 Martin Avenue, 55 Shuman Boulevard or another office.

Call the office listed for that doctor. The provider profile is the most reliable route for current appointment contact information.

Ask whether a referral is required. Referral requirements vary by specialty and insurance plan.

Verify insurance participation. Confirm both hospital and physician network status with your insurer.

Ask for the doctor’s exact clinic day. Physician office schedules change and are not published as permanent weekly rosters.

What to bring

Photo ID
Current insurance card
Referral or authorization when required
Medication list and dosages
Relevant laboratory results
Outside imaging if requested
Previous medical records relevant to the visit

Current Edward Hospital doctors and specialist offices

Edward Hospital has a large medical staff. This section lists current physicians in high-interest specialties whose Endeavor Health profiles show Edward Hospital or Naperville practice locations.

Important: hospital affiliation does not mean a physician sees routine office patients inside the hospital every day. The office address below is the practical place to call for outpatient appointments.

Cardiology — Naperville Cardiovascular Institute

Office: 10 Martin Ave., Suite 200, Naperville, IL 60540
Phone: 630-600-0700

Doctor	Published specialty	Appointment location
Paul Ryan, MD	Cardiology / Interventional Cardiology	10 Martin Ave., Suite 200
Mark Goodwin, MD	Cardiology	10 Martin Ave., Suite 200
Michael Trybula, MD	Cardiovascular Disease	10 Martin Ave., Suite 200
Steven Lieberman, MD	Cardiovascular Disease	10 Martin Ave., Suite 200
Ann Davis, MD	Cardiovascular Disease	10 Martin Ave., Suite 200
Anand Ramanathan, MD	Cardiology / Interventional Cardiology	10 Martin Ave., Suite 200
Ehab Dababneh, MD	Cardiology / Interventional Cardiology	10 Martin Ave., Suite 200
Saurabh Shah, MD	Cardiac Electrophysiology	10 Martin Ave., Suite 200

Neurology — Spalding Drive

Office: 120 Spalding Dr., Suite 308, Naperville, IL 60540
Phone: 630-527-7730

Doctor	Published specialty	Edward affiliation
Sulaiman Mohammad, MD	Neurology	Edward Hospital + Spalding Drive office
Nauman Jahangir, MD	Neurology / Vascular Neurology	Edward Hospital
Hunan Chaudhry, MD	Neurology / Neurocritical Care	Edward Hospital + Spalding Drive office
Ahmed Hassan, MD	Neurology / Neurocritical Care	Edward Hospital + Spalding Drive office
Mark Rubin, MD	Neurology / Vascular Neurology	Edward Hospital

Neurosurgery

Doctor	Specialty	Current Edward listing
Ahmed Cheema, MD	Neurological Surgery / Endovascular Neurosurgery	Edward Hospital, 801 S. Washington St.

For broader complex neuroscience care, Endeavor’s Advanced Neurosciences Center includes specialists such as Amin B. Kassam, MD; Asad Khan, MD; Esmeralda L. Park, MD; Mohammad Anadani, MD; Russ Nockels, MD; and other neurosurgical, stroke and neuroradiology experts.

Orthopedic surgeons in Naperville

Doctor	Published focus	Naperville office
Scott Sporer, MD	Orthopedic Surgery / Joint Reconstruction	55 Shuman Blvd., Suite 700
Robert Burnett, MD	Orthopedic Surgery / Adult Reconstruction	55 Shuman Blvd., Suite 700
Xavier Simcock, MD	Orthopedic Surgery / Hand Surgery	55 Shuman Blvd., Suite 700

OB/GYN physicians with Edward Hospital listings

Doctor	Specialty	Current profile
Darlene Ariel, MD	Obstetrics & Gynecology	Edward Hospital
Christopher Olson, MD	Obstetrics & Gynecology	Edward Hospital + Naperville office
Masue Li, MD	Obstetrics & Gynecology	Edward Hospital
Bridget Frangella, MD	Obstetrics & Gynecology	Edward Hospital
Melinda George, MD	Obstetrics & Gynecology	Edward Hospital
Joseph Martin, MD	Obstetrics & Gynecology	Edward Hospital
Elizabeth Friedman, MD	Obstetrics & Gynecology	Edward Hospital

Neonatology and pediatric critical care

Doctor	Specialty	Edward service
Brandy Frost, MD	Neonatal-Perinatal Medicine	NICU
Robert Covert, MD	Neonatal-Perinatal Medicine	NICU
Tricia Thomson, MD	Neonatal-Perinatal Medicine	NICU / follow-up
Monica Ramos, MD	Neonatal-Perinatal Medicine	NICU
Deanna Holleman-Duray, MD	Neonatal-Perinatal Medicine	NICU
Elizabeth Boyle, DO	Neonatal-Perinatal Medicine	NICU
Naseem Sulayman, MD	Pediatrics / Pediatric Critical Care	PICU

Exact doctor days and times: Endeavor does not publish a stable weekly calendar for every physician. Call the office listed in the current provider directory and ask for that doctor’s next Naperville clinic date.

Major services at Endeavor Health Edward Hospital

Emergency & Trauma

24-hour adult and pediatric emergency services and Level II trauma care.

Cardiovascular

Cardiology, interventional cardiology, electrophysiology, cardiac surgery and vascular services.

Neurosciences

Neurology, stroke care, neurocritical care, neurosurgery and advanced neuroscience programs.

Orthopedics

Joint replacement, sports, hand, fracture and musculoskeletal surgery.

Cancer Care

Radiation oncology, hematology/oncology, infusion and supportive cancer services.

Women’s Health

OB/GYN, labor and delivery, mother-baby care and neonatal intensive care.

Pediatrics

Pediatric ER, inpatient pediatrics, PICU, special procedures and Child Life support.

NICU

Level III neonatal intensive care with private NICU rooms.

Surgery

General, minimally invasive and specialty surgical care.

Imaging

X-ray, CT, MRI, nuclear medicine, PET-CT, ultrasound and interventional radiology.

Laboratory

Hospital and outpatient laboratory testing.

Pharmacy

On-campus retail pharmacy, specialty medication and home delivery.

Wound Care

Advanced wound treatment and hyperbaric oxygen therapy.

Rehabilitation

Physical and other rehabilitation services throughout the western suburbs.

Diabetes Education

Diabetes self-management education; Spanish appointments are available.

Edward Hospital pediatric care and PICU

Edward provides unusually advanced pediatric inpatient capability for a community hospital.

Edward Hospital is one of Illinois’ limited number of designated Pediatric Critical Care Centers. Its combined Pediatric Inpatient/PICU unit has 16 beds and treats children ages 0-17.

Pediatric hospitalists are available around the clock, alongside pediatric intensivists, nurses, respiratory therapists, Child Life specialists and pediatric subspecialists.

Pediatric Special Procedure Area

Located near the PICU, the Pediatric Special Procedure Area supports outpatient procedures and testing such as:

IV medication
Infusion therapy
Sedated MRI or CT
Hearing testing
Chemotherapy
Specialized pediatric blood tests
Epilepsy monitoring

Pediatric navigator

Edward’s pediatric patient navigator helps families coordinate appointments, testing and follow-up.

Navigator: 630-527-KIDS (5437)

PICU visitor hours

General visitors: 10 a.m.-9 p.m. daily
Parents/guardians: two receive 24-hour access
Overnight: one parent/guardian may stay bedside
Maximum bedside visitors: four at one time
Visitors must be healthy and older than age 2

Labor and Delivery, Mother-Baby and Level III NICU

Edward Hospital provides maternity and advanced newborn services on the Naperville campus.

Labor and Delivery visiting

Visiting hours: 24 hours a day
Patient may designate one primary support person age 18+
Up to two adult visitors may rotate
A doula is considered part of the care team and is not counted as a visitor
During pushing/delivery: support person + doula if applicable + one visitor
Triage: one support person
OR/PACU: one support person

Mother-Baby unit

Visiting hours: 7 a.m.-8 p.m. daily
One adult support person or doula may spend the night
Healthy siblings may visit during visiting hours with another responsible adult

Level III NICU

Edward Hospital operates the largest NICU in DuPage County and treats more than 400 babies per year. It has 35 private NICU rooms and cares for premature and medically complex newborns of all gestational ages.

NICU visitor rule

Visiting: 24 hours a day
Two support people may be at bedside at once
One must be the banded parent/support person
Grandparents are the permitted visitor category listed by the hospital
No NICU visitors under age 18

Neonatal developmental follow-up

High-risk infants up to age 2 can receive developmental follow-up at 1331 W. 75th Street, Suite 102, Naperville.

Appointments: 630-527-3076 or 630-527-3368.
Clinics are held approximately 3-4 times per month from 8 a.m.-noon.

Edward Hospital doctor fees, ER fees and price estimates

Endeavor provides an online estimator, but it does not publish one universal consultation or emergency fee.

Edward cost estimate 630-527-3700

For common tests and procedures at Edward and Elmhurst Hospitals.

Hospital billing 866-756-8348

Billing questions and financial-assistance routing.

Doctor consultation fee

Edward Hospital does not publish a single doctor fee because a cardiology consultation, neurology visit, orthopedic consultation, oncology appointment or OB/GYN visit may involve different professional charges and services.

Emergency-room fee

There is no one flat Edward Hospital ER case fee. Costs depend on the actual level of emergency care and any diagnostic testing, procedures, medication, consultation or admission.

What the hospital estimate includes

Endeavor’s cost estimator provides an estimated out-of-pocket amount for common hospital tests and procedures. The health system explicitly notes that:

The estimate is not a guarantee of the final bill.
Actual services may change during treatment.
Professional doctor fees are not included in the hospital estimate.

Identify the planned service. Ask the ordering doctor’s office for the procedure or test name.

Use the online estimator or call 630-527-3700. Have insurance information ready.

Ask separately about physician fees. Hospital and professional charges may not be included together.

Confirm deductible and coinsurance with your insurer. Your insurer determines how covered charges apply to your benefits.

Official Edward cost estimator Edward standard charges

Edward Hospital billing and payment

Hospital billing 866-756-8348

Edward Hospital and Elmhurst Hospital statements.

Edward Health Ventures physician bills 630-432-6144

Professional physician-billing questions when applicable.

Billing customer-service hours

Monday-Thursday: 8 a.m.-7 p.m.
Friday: 8 a.m.-5 p.m.
Saturday-Sunday: Closed

Ways to pay

Edward-Elmhurst MyChart
Guest payment online
Other payment options listed on the patient statement

You may receive separate hospital and physician bills. Check the organization and account information printed on the statement before calling.

Edward Hospital financial assistance

Endeavor Health provides free or discounted medically necessary care for qualifying patients.

Current policy: qualifying patients whose income is at or below 200% of the Federal Poverty Level may receive free care under Endeavor Health’s financial-assistance policy.

Patients above 200% of the Federal Poverty Level, including some underinsured patients, may still qualify for discounts under the financial-assistance or self-pay policies.

Edward/Elmhurst financial-assistance contact

Phone: 866-756-8348

Mail:
Edward-Elmhurst Health
Financial Assistance Department
4201 Winfield Road
Warrenville, IL 60555

Fax: 331-221-2704

Email: financialassistance@eehealth.org

Documents commonly needed

Employment information
Household income information
Pay stubs or other income evidence
Bank-account information where requested
Income-tax documents
Household-size information

Financial assistance forms

Insurance and network verification

Insurance participation can differ by health plan, physician and location.

Before scheduled care

Call the number on your insurance card.
Confirm Edward Hospital is in-network.
Confirm the named physician is in-network.
Ask whether a referral is needed.
Ask whether prior authorization is needed.
Confirm copay, deductible and coinsurance.
Ask whether hospital and professional bills will be processed separately.

Endeavor physician profiles specifically advise patients to confirm insurance coverage directly with their health plan.

Edward Hospital parking and free valet

Parking is one of the easiest parts of visiting Edward: both major parking decks are free.

North Parking Deck Free

Patient and visitor parking.

South Parking Deck Free

Patient and visitor parking.

Free valet hours

Valet entrance	Published hours	Cost
Emergency Department	Mon-Fri 7 a.m.-7 p.m.	Free
North Entrance	Mon-Fri 6 a.m.-7 p.m.	Free
Cancer Center	Mon-Fri 8 a.m.-4 p.m.	Free
Medical Office Buildings 1 & 2	Mon-Fri 8 a.m.-5:30 p.m.	Free

Valet service is not available on holidays.

Parking answer: you do not need to pay to use Edward Hospital’s North or South parking decks, and the hospital’s regular weekday valet service is also free.

Edward Hospital visitor hours and rules

Edward uses unit-specific visitor rules rather than one schedule for every patient.

Unit	Visiting hours	Current visitor rule
Labor & Delivery	24 hours	One support person; up to two adult visitors may rotate.
Mother-Baby	7 a.m.-8 p.m.	One adult support person/doula may stay overnight.
NICU	24 hours	Two support people at bedside; grandparents are listed visitors; no visitors under 18.
Pediatrics / PICU	10 a.m.-9 p.m.	Two parents/guardians have 24-hour access; one may stay overnight.

Current masking guidance

Endeavor Health requires masking for patients and visitors who have respiratory-virus symptoms. Masks are strongly recommended in higher-risk areas such as inpatient units, ICUs, procedural areas, Labor and Delivery, Emergency Departments and cancer centers.

Visitors who are sick should postpone their visit.

General adult inpatient limits can vary by clinical area. Call 630-527-3000 and ask for the patient’s nursing unit before making a special trip if you need the current bedside limit.

How to get Edward Hospital medical records and imaging CDs

Edward remains one of the western-suburb locations where patients can make an in-person records request.

Medical Records 630-527-3080

Monday-Friday, 9 a.m.-5 p.m.

Walk-in location 801 S. Washington St.

Naperville, IL 60540.

Ways to request records

Endeavor Health online medical-record request tool
Edward-Elmhurst MyChart
Mail
In person at Edward Hospital

Using MyChart

Log in to Edward-Elmhurst MyChart.
Open Your Menu.
Search for Medical Record Request.
Submit the request.
When ready, open Document Center → Requested Records.

What to bring for an in-person request

Completed Authorization to Use and Disclose Health Information, or complete it during the visit
Valid photo ID
If collecting a radiology CD for another person, the patient-signed authorization naming you

Radiology CDs

Edward Hospital can produce radiology CDs in person. Endeavor states that off-site western-suburb locations cannot burn imaging CDs, so use the main Edward Hospital records department when you need a physical radiology disc.

Medical records instructions

Edward-Elmhurst MyChart now and MyEndeavor from November 7, 2026

Edward Hospital is in the middle of a scheduled patient-portal transition.

Current August 2026 portal: Edward Hospital patients should continue using Edward-Elmhurst MyChart for active care. MyEndeavor replaces it on November 7, 2026.

What Edward-Elmhurst MyChart can do now

Appointments

Schedule, view and cancel eligible visits.

Messages

Send secure messages to participating care teams.

Results

View test results, records and after-visit summaries.

Medications

Request eligible prescription renewals.

Billing

View and pay eligible bills and get estimates.

Family access

Manage authorized child or adult-family proxy access.

Edward-Elmhurst MyChart support: 630-527-5070

What changes November 7, 2026?

MyEndeavor becomes the active portal for Edward Hospital. The old Edward-Elmhurst MyChart account moves to limited/read-only functionality for historical information and certain older bills.

New appointments will be handled in MyEndeavor.
New care-team messages will be sent in MyEndeavor.
Prescription-refill requests will move to MyEndeavor.
Bills for care on/after November 7, 2026 will be handled in MyEndeavor.
Older Edward-Elmhurst MyChart records remain accessible for a limited period.

Current Edward MyChart November 2026 portal transition

Edward Hospital imaging and laboratory services

Edward Hospital and its Health Center at 100 Spalding Drive provide a broad range of diagnostic imaging.

Imaging available on the Edward campus

X-ray
CT
MRI
Ultrasound
Nuclear medicine
PET-CT
Heart scan
Interventional radiology
Mammography at applicable Edward imaging locations

Except for routine annual screening mammography where allowed, diagnostic imaging generally requires a physician’s order.

Western-suburb imaging/lab scheduling and current availability: 630-527-3200.

Interventional Radiology

Edward Hospital Interventional Radiology consultation: 630-527-2849. A referring physician order is generally required.

Edward Hospital outpatient pharmacy

Edward Pharmacy 630-527-5204

Fax: 630-548-7611

Address 100 Spalding Dr., Suite 101

Medical Office Building 1, Naperville.

Pharmacy hours

Monday-Friday: 8 a.m.-6 p.m.
Closed Saturday, Sunday and select holidays.

Services

New prescriptions
Prescription transfers
Specialty medications
Over-the-counter medications
Medication counseling
Home delivery

Free medication delivery

USPS delivery is available Monday-Friday at no charge for medications that do not require refrigeration. Delivery generally takes 2-5 business days.

Payment

Pharmacy copays depend on the patient’s plan. Edward Pharmacy accepts Visa, MasterCard, American Express, Discover, cash, checks and eligible Health Savings Account cards.

Food, gift shop, chapel and family amenities

Main cafeteria

Monday-Friday: 6 a.m.-7 p.m.
Saturday, Sunday and holidays: 6:45 a.m.-7 p.m.

Vending areas are also available around the hospital.

Edward Essentials Gift Shop

Located in the North lobby across from the gold elevators.

Monday-Friday: 10 a.m.-2 p.m.
Saturday: 10 a.m.-2 p.m.
Sunday: noon-2 p.m.

Gift Shop: 630-527-5216

Edward Flower Shop

Phone orders: 630-527-5777. Hospital-campus delivery is free. Product availability and operating hours can vary.

Spiritual care

Chaplains are available daily from 8 a.m.-8 p.m.. Call 630-646-8861. After hours, request a chaplain through the patient’s nurse or hospital operator.

The hospital chapel is on the ground floor, south.

Interpreter services

Edward Hospital provides free language assistance through in-person interpreters, telephone interpretation and video remote interpretation.

Ambulance transfers

Edward Ambulance Services provides 24/7 non-911 medical transportation between Edward Hospital, rehabilitation centers, nursing facilities, hospice/assisted-living sites and other hospitals.

Edward Ambulance Services: 630-544-6767

Edward Ambulance Services does not replace 911. Call 911 for an emergency requiring community emergency response.

Patient complaints, concerns and advocacy

Edward Patient Experience 630-527-7225

Hospital-care concerns and compliments.

Patient Experience email patientexperience-edward@endeavorhealth.org

For Edward Hospital and western-suburb Edward Immediate Care concerns.

For an immediate care issue, first speak with the nurse, physician or manager responsible for the patient’s care when possible. Patient Experience can help when a concern remains unresolved.

Endeavor Health Edward Hospital phone directory

Save the number that matches your task before calling the main hospital operator.

Need	Phone	Best use
Main Hospital / ER	630-527-3000	Hospital and Emergency Department routing.
Medical Records	630-527-3080	Records and radiology CDs; Mon-Fri 9 a.m.-5 p.m.
Hospital Billing	866-756-8348	Edward Hospital bill questions.
Edward Health Ventures Billing	630-432-6144	Physician bill questions where applicable.
Cost Estimate	630-527-3700	Estimated hospital cost for common tests/procedures.
Financial Assistance	866-756-8348	Financial-assistance screening and application help.
MyChart Support	630-527-5070	Edward-Elmhurst MyChart help before Nov. 7, 2026.
Neurology	630-527-7730	Spalding Drive neurology appointments.
Cardiology – Naperville	630-600-0700	Cardiovascular Institute at 10 Martin Ave.
Interventional Radiology	630-527-2849	IR consultation and procedure routing.
Imaging / Lab	630-527-3200	Western-suburb imaging availability and scheduling.
Edward Pharmacy	630-527-5204	Prescription pickup, transfer and delivery.
Pediatric Navigator	630-527-5437	Pediatric appointments and coordination.
NICU Follow-up	630-527-3076 / 3368	Neonatal developmental follow-up appointments.
Care Center	630-527-3288	Child-abuse/SAFE support; Mon-Fri 7 a.m.-3:30 p.m.
Wound Care	630-527-3002	Wound and hyperbaric services.
Diabetes Education	630-527-3213	Diabetes self-management education.
Physical Therapy	630-527-3375	Edward-affiliated physical-therapy locations.
Patient Experience	630-527-7225	Patient-care concerns and compliments.
Gift Shop	630-527-5216	Edward Essentials.
Flower Shop	630-527-5777	Flower/gift ordering and campus delivery.
Spiritual Care	630-646-8861	Chaplains and spiritual support.
Ambulance Transfers	630-544-6767	Non-911 interfacility transportation.

Endeavor Health Edward Hospital map

The map points to the main Edward Hospital campus in Naperville.

Edward Hospital: 801 S. Washington Street, Naperville, IL 60540. Free parking is available in the North and South parking decks. Medical Office Building 1 and Edward Pharmacy are nearby at 100 Spalding Drive.

Before leaving home: Edward Hospital checklist

Confirm 801 S. Washington vs. a Spalding Drive or other Naperville office.
Save 630-527-3000 for hospital routing.
For an emergency, follow ER signs rather than a medical-office address.
Use the free North or South parking deck.
Use free valet if available during your weekday arrival.
Bring current photo ID and insurance card.
Bring referral/authorization when required.
Bring medication names and doses.
Bring outside imaging/records when the specialist asks for them.
Use Edward-Elmhurst MyChart until the November 7, 2026 transition to MyEndeavor.

Endeavor Health Edward Hospital FAQs

Practical answers to common Edward Hospital questions.

1. Where is Endeavor Health Edward Hospital?

Edward Hospital is at 801 S. Washington Street, Naperville, IL 60540. The main hospital phone number is 630-527-3000.

2. Is Edward Hospital Emergency Room open 24 hours?

Yes. Edward Hospital’s adult and pediatric Emergency Department operates 24 hours a day, seven days a week. For a life-threatening emergency, call 911.

3. Is parking free at Edward Hospital?

Yes. Patient and visitor parking in the North and South parking decks is free. Edward also currently provides free weekday valet at the ER, North entrance, Cancer Center and Medical Office Buildings during posted hours.

4. Does Edward Hospital charge for valet parking?

No. Edward Hospital currently lists its regular weekday valet service as free. Valet is not available on holidays.

5. How much does an Edward Hospital doctor visit cost?

There is no single consultation fee because charges vary by specialty and service. For an estimate of hospital charges, call 630-527-3700. Endeavor notes that professional physician fees are not included in its hospital cost estimate.

6. How much does the Edward Hospital ER cost?

Edward Hospital does not publish one fixed ER case fee. Cost depends on the level of emergency care and any testing, imaging, medication, procedures, specialist consultation or hospitalization required.

7. How do I get my medical records from Edward Hospital?

Call 630-527-3080 or visit the Medical Records Department at 801 S. Washington Street, Monday-Friday from 9 a.m. to 5 p.m. Records can also be requested electronically or through Edward-Elmhurst MyChart.

8. What patient portal does Edward Hospital use?

As of August 2026, Edward patients still use Edward-Elmhurst MyChart for active care. On November 7, 2026, MyEndeavor will replace Edward-Elmhurst MyChart as the active Endeavor Health portal.

9. Does Edward Hospital have a NICU and PICU?

Yes. Edward operates a Level III NICU with 35 private NICU rooms and a combined 16-bed Pediatric Inpatient/PICU unit. Edward is one of Illinois’ designated Pediatric Critical Care Centers.

10. Does Edward Hospital offer financial assistance?

Yes. Endeavor Health’s policy provides free qualifying care for eligible patients with income at or below 200% of the Federal Poverty Level. Some patients above that level or who are underinsured may qualify for additional discounts. Call 866-756-8348 for help.

Official information used for this guide

Address, parking, valet, visitor, pharmacy, billing, financial-assistance, records, portal-transition, pediatric and provider information was checked against current Endeavor Health resources. Key details are summarized above so patients do not have to open multiple hospital pages to find basic information.