Corewell Health Beaumont Troy: Contact & Patient Info

Emergency Department process

Pediatric emergency care

Corewell Health specifically lists pediatric emergency medicine at Beaumont Troy. The children’s program states that pediatric emergency expertise is available on-site 24/7 for infants, children and adolescents who need emergency-level treatment.

Current hours

Problems the clinic lists as appropriate

• Fever.
• Earache.
• Cough, cold and sore throat.
• Skin rash and insect bites.
• Stomach ache and diarrhea.
• Mild asthma symptoms when emergency-level care is not needed.

Appointment types

Corewell currently describes the clinic as offering phone visits, video visits, same-day appointments and walk-in care. No appointment is required for walk-in care.

Lab and X-ray

On-site laboratory, X-ray and testing services are available, which can reduce the need to travel to another outpatient location for common pediatric testing.

Parking

Corewell directs families to the West parking lot or parking structure. From the parking structure, you can walk through the hospital or outside to the West Entrance. The clinic is in Area C, Suite 502.

After-hours clinic fees

Corewell states that most insurance plans are accepted and an office-visit copay is collected at the time of service when applicable. There is no single public cash price that applies to every child because insurance, testing and services differ.

How to get the exact doctor’s days and times

Corewell describes the Troy Family Birth Center as caring for both traditional and higher-risk deliveries, with private labor and delivery suites and access to hospital specialty services when needed.

OB hospitalists

Corewell maintains hospital-based obstetric physicians at Troy to support safety and inpatient coverage on the Family Birth Center unit. These hospitalists are different from a patient’s regular outpatient OB/GYN and generally are not booked like normal office appointments.

NICU and pediatric support

Corewell Children’s currently lists 26 neonatal intensive care beds and 13 pediatric inpatient beds at Beaumont Troy.

Current hospital imaging hours

The official Corewell listing currently shows Monday through Friday, 7 a.m.–5 p.m., with the location closed Saturday and Sunday. Individual scheduled exams can have different preparation and arrival requirements.

Services offered

• CT.
• MRI and MRA.
• X-ray.
• Ultrasound.
• Nuclear medicine.
• Interventional radiology.
• Bone-density scanning.
• Breast imaging.
• Mammography and 3D mammography.
• Breast ultrasound.

Parking for imaging

Corewell states that valet is available at the front of the hospital and a parking garage is located at the south end of the hospital. Handicap-accessible parking is available, and hospital entrances have attendants and wayfinding maps.

Is there one Beaumont Troy emergency-room fee?

No. An ER visit can include multiple components, such as:

• Emergency Department facility/evaluation level.
• Emergency physician professional services.
• Laboratory testing.
• X-ray, CT, MRI or ultrasound.
• Medication.
• Procedures and supplies.
• Specialist consultation.
• Observation services.
• Hospital admission.

The final patient responsibility can also change because of insurance deductible, copay, coinsurance and network status.

Doctor appointment fees

Corewell does not publish one universal “doctor consultation fee” because a primary care visit, cardiology consultation, new-patient specialist visit, hospital follow-up and procedure evaluation use different billing structures.

How to get an estimate

Pediatric after-hours cost

Corewell describes the Children’s After-Hours Clinic as accepting most insurance plans, with the applicable office-visit copay paid at the time of service. If the child is transferred into the Emergency Department, Corewell states the ER care will be billed as an emergency visit.

Current Corewell provider profiles associated with Troy show participation across many commonly used plans, including various products from:

Three questions to ask your insurer

1. Is Corewell Health Beaumont Troy Hospital in network for my exact plan?
2. Is the specific doctor or physician group in network?
3. Does the planned service require prior authorization?

Payment methods

Corewell states that a copay, coinsurance or self-pay deposit may be due at the time of service. Patient facilities accept common payment methods including cash, credit, check, debit and money order.

Pay online

Bills can be paid through Corewell Health MyChart or through Corewell’s online bill-payment system.

Need an itemized statement?

Call 833-261-4563 and request an itemized statement rather than trying to interpret a summary balance without the individual charges.

Why you may receive more than one bill

• Hospital/facility charge.
• Physician professional charge.
• Radiology interpretation.
• Pathology.
• Anesthesia.
• Other specialists involved in your care.

Corewell currently states that its financial counselors can help patients explore:

• Charity-care eligibility.
• Insurance options.
• Interest-free payment plans.
• Medicaid eligibility.
• Other coverage programs.

MyChart support: 877-308-5083.

Medical Records location

Health Information Management Department
Corewell Health Beaumont Troy Hospital
44201 Dequindre Road
Troy, MI 48085

Where to go inside the hospital

Corewell directs patients requesting records in person to the Area C Information Desk. The valet attendant can direct you to short-term parking. You can sign the authorization to request records there.

Imaging copies

Imaging-record requests are handled in Area C. Corewell recommends making an appointment. The current imaging-record email is chereleaseofimages@corewellhealth.org.

Three ways to request records

Birth certificates

Corewell Health does not issue replacement birth certificates. Birth and death certificate requests are handled by the appropriate government vital records office; for Troy-related records Corewell directs users to Troy City Hall.

Hospital parking deck

The parking deck is located at the south side of the hospital and is marked for patient/family parking. Corewell’s imaging department also confirms that the garage includes handicap-accessible parking.

Main campus destinations

Useful hospital entrance landmarks

Corewell’s ground-floor map identifies the:

• Main Entrance.
• West Entrance.
• Emergency Entrance.
• Patient-discharge door.
• Area C registration and office elevators.
• Area A surgery and surgical check-in.
• Family Birth Center registration.

Children visiting

Corewell’s current general policy says children are welcome when accompanied by an adult, but specific high-risk units can apply additional restrictions.

Unit-specific exceptions

Ask the nursing staff about special rules for:

• NICU.
• Pediatric inpatient units.
• Intensive care.
• Family Birth Center.
• Emergency Department.
• Procedural/surgical areas.
• Patients requiring isolation precautions.

Visitor expectations

• Clean your hands frequently.
• Respect the privacy of other patients.
• Follow instructions posted in patient-care areas.
• Follow directions from nurses and caregivers.
• Stay home when you are ill whenever possible.

Virtual visiting options may also be available when a loved one cannot visit in person. Ask the patient’s care team.

Request help before your appointment when possible

• Spoken-language medical interpreter.
• ASL or communication assistance.
• Mobility accommodation.
• Wheelchair-accessible parking or route.
• Help navigating from parking to the department.
• Other auxiliary aids required for effective communication.

The hospital’s parking garage includes handicap-accessible parking, and attendants, signage and wayfinding information are available at hospital entrances.

Corewell also maintains a systemwide Patient Relations service at 855-613-2262 for compliments, complaints and concerns about care.

If you have a concern while still in the hospital

1. Raise the issue with the bedside nurse or immediate care team.
2. Ask for the charge nurse or department leader if the issue remains unresolved.
3. Contact Patient Relations when additional help is needed.