Confluence Health Hospital: Address, Phone & Patient Info

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Hospital Guide · Wenatchee WA · Patient Info

Confluence Health Hospital address, phone numbers, ER hours, appointments, MyChart, records, billing, visitors, and campus directions

Confluence Health Hospital has two main Wenatchee hospital campuses that patients commonly confuse: Central Campus on South Miller Street and Mares Campus on North Chelan Avenue. Both list 24/7 emergency department access, but clinic hours, services, entrances, phone numbers, and visit reasons differ by campus.

This guide helps patients, caregivers, visitors, and family members choose the correct campus, call the right department, request medical records, use MyChart, understand billing and financial assistance, prepare for a hospital stay, and find the correct map before leaving.

Call Central: 509-662-1511 Call Mares: 509-663-8711 Official Contact Choose Campus
Medical emergency? Call 911 or go to the nearest emergency room. Confluence Health’s official contact page tells patients experiencing a medical emergency to call 911 or go to the nearest emergency room. Do not use MyChart, email, a website form, or this guide for urgent medical decision-making.
Main hospital campus Central Campus

1201 S. Miller St., Wenatchee, WA 98801. Main phone: 509-662-1511.

Second hospital campus Mares Campus

820 N. Chelan Ave., Wenatchee, WA 98801. Main phone: 509-663-8711.

Emergency departments Open 24/7

Both Central Campus and Mares Campus official location pages list emergency department access as open 24 hours a day, 7 days a week.

Appointments 509-663-8711 ext. 64100

Use Patient Access for non-emergency medical questions, concerns, or appointment help.

MyChart support 509-436-4020

Use for MyChart login, password, app, bill pay, and portal support.

Medical records 509-436-4026

Use HIM for records, imaging-study requests, release forms, and correction/amendment questions.

Central Campus or Mares Campus: which Confluence Health Hospital location do you need?

Use the table below before you call, drive, request records, or send a family member to the wrong entrance.

Patient need Best starting campus or department What to confirm before leaving
Emergency symptoms Nearest ER or call 911 Do not delay for online research. Central Campus and Mares Campus both list ER access open 24/7.
Hospital admission, surgery, inpatient care, mother-baby care, heart/vascular, neurology, stroke, wound care, or major hospital services Confluence Health Hospital | Central Campus Address, arrival entrance, surgery time, visitor rules, interpreter need, insurance card, medication list, and discharge transportation.
DirectCare, primary care, lab, internal medicine, pediatrics, rehab, urology, cancer care, nephrology, podiatry, or Mares-based appointments Confluence Health Hospital | Mares Campus Department, appointment time, lab appointment requirement, check-in desk, and whether your visit is clinic, ER, DirectCare, or lab.
General appointment help Clinic Patient Access Center Call 509-663-8711 ext. 64100 or 800-726-8808 ext. 64100 for non-emergency appointment questions.
Medical records or imaging copies Health Information Management Use the release form, dates of service, delivery method, legal authority if requesting for someone else, and whether images are needed.
Billing, payment plan, charity care, or financial assistance Patient Services / Patient Financial Services Account number, insurance, estimate, self-pay discount, charity-care eligibility, payment-plan options, and mailing/payment route.
Portal login, test results, messages, prescription refill, bill pay, or proxy access MyChart Username, password, activation code if any, proxy rules, phone support, and whether the issue is urgent enough to call instead.
Fast routing rule: Use Central Campus for major hospital/inpatient-focused care, Mares Campus for many clinic/DirectCare/lab-related needs, Patient Access for scheduling, HIM for records, Patient Services for billing/charity care, and 911 or the nearest ER for emergencies.

Confluence Health Hospital phone directory

Use the correct number for the task. Calling the wrong number can delay scheduling, records, billing, or urgent-care decisions.

Department or need Phone / detail Best use
Central Campus main hospital 509-662-1511 Central Campus directions, hospital departments, inpatient questions, gift shop routing, and main hospital transfer help.
Mares Campus main hospital 509-663-8711 Mares Campus clinic, DirectCare, lab, ER, specialty departments, and campus directions.
Mares Campus fax 509-664-4860 Confirm before sending referrals, records, or provider documents.
Appointments or general inquiries 509-663-8711 ext. 64100 or 800-726-8808 ext. 64100 Non-emergency medical questions, appointment scheduling, and patient access help.
Billing or payment questions 509-436-4020 or 888-499-4801 Billing statements, payments, financial assistance, charity care, payment plans, and MyChart support routing.
Feedback or concerns 509-436-4481 Patient experience concerns or feedback after care.
MyChart Help Desk 509-436-4020 or 888-499-4801 MyChart password, login, activation, app, access, bill pay, and portal issues.
Health Information Management 509-436-4026 Medical records, imaging-study requests, release forms, record amendments, and HIM questions.
Professional Pharmacy 509-667-3333 Discharge prescriptions from Central Campus Professional Pharmacy during posted outpatient pharmacy hours.
Do not use a general number for emergency symptoms. If someone may be having a stroke, heart attack, severe breathing problem, major trauma, overdose, seizure, or other emergency, call 911.

Confluence Health Hospital hours by campus and service

Hospital ER hours and clinic hours are not the same. Always check the department attached to your appointment.

Campus or service Officially listed hours Patient note
Central Campus General Clinic Monday-Friday 7 a.m.-8 p.m.; Saturday 7 a.m.-8 p.m.; Sunday 7 a.m.-8 p.m. Use for listed Central Campus clinic-related access. Confirm department check-in for scheduled care.
Central Campus Emergency Department Open 24 hours a day, 7 days a week. Use ER for emergency symptoms. Call 911 for severe or time-sensitive emergencies.
Mares Campus General Clinic Monday-Friday 8 a.m.-5 p.m.; Saturday closed; Sunday closed. Use for Mares Campus general clinic access and scheduled services.
Mares Campus DirectCare Monday-Sunday 7 a.m.-6:30 p.m. Use for listed DirectCare walk-in clinic access, but call or check online before arrival during holidays or heavy demand.
Mares Campus Emergency Department Open 24 hours a day, 7 days a week. Use ER for emergency symptoms. DirectCare is not a substitute for emergency care.
Mares Campus Laboratory Monday-Friday 7 a.m.-6 p.m.; Saturday 7 a.m.-2 p.m.; Sunday closed. Scheduled lab appointments are required Monday-Friday between 4-6 p.m. per the campus page.
Central Campus Cafeteria Daily 6:30 a.m.-6:30 p.m. Useful for visitors and families during hospital stays.
Mares Campus Bistro Monday-Friday 7 a.m.-4 p.m.; Saturday and Sunday closed. Useful for clinic and campus visitors during weekday visits.
Holiday and department reminder: Published hours can change by holiday, staffing, department, weather, or temporary notice. Confirm the exact department before traveling for lab, imaging, surgery, clinic visits, discharge pickup, or visitor access.

Emergency care at Confluence Health Hospital

Both hospital campus pages list emergency department access as open 24/7. Use emergency care for serious, sudden, or life-threatening symptoms.

Call 911 now

Use 911 for stroke signs, chest pain, severe breathing trouble, major trauma, uncontrolled bleeding, severe allergic reaction, overdose, loss of consciousness, seizures, or any condition that may be life-threatening.

Go to the nearest ER

If driving is safe and symptoms are urgent, go to the nearest emergency room. Do not drive yourself if symptoms may impair consciousness, vision, breathing, movement, or judgment.

DirectCare is different

DirectCare can help with many non-life-threatening same-day needs, but it is not the same as an emergency department for critical symptoms.

Bring essentials

Bring photo ID, insurance card, medication list, allergies, recent discharge papers, advance directive if available, and emergency contact information.

Emergency warning: Do not wait for MyChart replies, price estimates, appointment callbacks, online forms, or visitor approval when emergency symptoms are present.

How to make or prepare for an appointment

Confluence Health lists Patient Access Center support for non-emergency medical questions, concerns, and appointment help.

Call the Patient Access Center. For non-emergency questions or appointment help, call 509-663-8711 ext. 64100 or 800-726-8808 ext. 64100.
Confirm the campus and department. Ask whether your visit is at Central Campus, Mares Campus, Professional Building, East Wenatchee, Moses Lake, Omak, or another Confluence Health location.
Ask what entrance to use. Hospital, clinic, lab, imaging, surgery, pharmacy, and emergency entrances may differ.
Bring practical documents. Bring photo ID, insurance card, referral or authorization if required, medication list, allergies, prior imaging or lab reports, and preferred pharmacy details.
Use MyChart for routine tasks. MyChart can help with appointment requests, messages, test results, medication refills, visit summaries, bill pay, and records access.
Ask about estimates and coverage. For planned procedures or shoppable services, use MyChart estimate tools, guest estimates, or Patient Financial Services before care when possible.
Best phone script: “I need help with a non-emergency appointment. My service is ____. My doctor or department is ____. Which campus and entrance should I use, what time should I arrive, and what records or forms should I bring?”

Services listed at Confluence Health Hospital campuses

Service availability differs by campus. Confirm your department and appointment location before arrival.

Campus Selected services listed by Confluence Health Patient note
Central Campus Emergency, cardiology, heart and vascular care, cardiothoracic surgery, neurology, neurosurgery, stroke care, surgery, spine surgery, mother-baby care, OB/GYN, medical imaging, rehabilitation, wound and ostomy care, palliative care, behavioral health, nephrology, nutrition, physical therapy, occupational therapy, and more. Use the Central Campus page and your scheduling instructions to confirm the exact department, entrance, and provider.
Mares Campus Emergency, DirectCare, primary care, pediatrics, internal medicine, gastroenterology and hepatology, cancer care, urology, nephrology, medical imaging, lab services, rehabilitation, physical therapy, occupational therapy, speech language pathology, surgery, palliative care, podiatry, geriatrics, anticoagulation, and more. Use the Mares Campus page to confirm clinic hours, DirectCare hours, lab hours, and scheduled lab appointment requirements.
Service-location caution: A service appearing under Confluence Health does not mean every provider, test, clinic, or procedure is available at both hospital campuses every day. Confirm the exact location before driving.

Your hospital stay: patient rights, discharge, pharmacy, and support

Confluence Health’s hospital-stay guidance emphasizes patient participation, family involvement, advance directives, discharge instructions, inpatient pharmacy, and support services.

Advance directives

If you have a healthcare directive or healthcare power of attorney, bring a copy so it can be placed in your hospital record.

Inpatient pharmacy

The hospital-stay page says inpatient pharmacy provides 24-hour service to hospitalized patients and works with physicians and nurses on medication use.

Discharge instructions

At discharge, ask for written instructions that explain medications, activity limits, wound care, follow-up appointments, warning signs, and who to call.

Personal valuables

Leave cash and valuables at home when possible. If valuables cannot be sent home, ask staff about safe storage procedures.

Room service

The hospital-stay page says inpatients may select meal items from a room service menu during posted meal-service hours.

Spiritual support

Ask your nurse, social worker, or care team about chaplain, spiritual support, social work, or case-management help during admission.

Before discharge: Ask what changed, which medications to start or stop, what symptoms require urgent care, when to follow up, whether home health is arranged, and whether prescriptions were sent to your pharmacy.

Visitor information, visiting hours, and family support

Confluence Health says visitors are important to recovery, but patient care and rest come first.

Visitor topic Official guidance summary Before you visit
General visiting hours The visitor page lists general visiting hours as 7 a.m. to 8 p.m. daily. Confirm with the patient’s unit because restrictions can vary by area and condition.
Bedside limit No more than two visitors are allowed at the bedside at one time. Coordinate with family so the room does not become crowded.
Ill visitors People with colds, sore throats, or other contagious diseases should not visit. Use phone or video contact if you are sick.
Care interruptions Visitors may be asked to leave during tests, treatments, physician exams, or nursing care. Respect staff instructions and posted signs.
Special units Critical care, Mother/Baby Center, and Transitional Care Unit have specific visiting guidelines. Ask a staff member or the unit before visiting.
COVID or isolation Hospitalized COVID-19 patients may continue to have visitor restrictions. Call the unit before visiting if isolation or infection precautions apply.
Gift shop note: The Expressions Gift Shop is located at Central Campus inside the front entrance on the main floor. The visitor page says to call Central Campus at 509-662-1511 and ask for the gift shop for individual attention.

MyChart: appointments, results, messages, refills, records, and bill pay

Confluence Health describes MyChart as a secure online connection to the care team from a phone, tablet, or computer.

Common uses
Make appointments, access health records, schedule lab services, message providers, refill prescriptions, share records with family, review test results, pay bills, and view visit summaries.
Register online
Use an activation code if you have one, or register without a code by providing identifying information.
Register at office
Ask your provider’s office to help you set up MyChart during your next appointment.
Register by phone
Call the MyChart Help Desk at 509-436-4020 or toll-free 888-499-4801.
Proxy access
Parents, legal guardians, caregivers, or adults helping another adult may need proxy access based on age and circumstances.
Virtual care
Confluence Health states it partners with KeyCare for telehealth services for minor or routine medical issues when emergency care is not needed.
Portal safety: MyChart is not for emergencies. Call 911 or go to the nearest ER for urgent symptoms.

How to request Confluence Health medical records or imaging studies

The Health Information Management department manages release requests, imaging records, correction/amendment requests, and access questions.

Complete the release form. Fill out and sign the Authorization for Release of Medical Records form. Choose the language version if available.
Include the dates and records needed. List specific dates of service, hospital campus, clinic, imaging study, lab result, visit note, discharge summary, or billing documents needed.
Choose a submission method. The records page lists mail to HIM, PO Box 3510, Wenatchee, WA 98801; fax 509-436-3047; email through the listed HIM address; or drop-off at any Confluence Health location.
Call HIM if the form is unclear. Use 509-436-4026 for questions about records, imaging studies, release forms, correction requests, and submission details.
Allow processing time. The records page says to allow 15 business days for processing, and large files may have charges.
Use MyChart for online access when possible. MyChart can be a faster way to view many records for personal use.
Record situation What to prepare Important access note
Requesting your own records Signed authorization, date range, delivery method, campus/clinic, and record type. Use MyChart when you only need online personal access.
Requesting for another adult Authorization plus legal authority if acting as executor, power of attorney, or guardian. HIM may require proof before releasing information.
Child age 13 or older Minor signature may be required for records involving substance abuse, behavioral health, STI, HIV/AIDS testing, or pregnancy tests. Privacy rules can limit parent or guardian access.
Radiology images Specify imaging type, date, body part, and whether images or reports are needed. Ask whether images are mailed, picked up, or transferred electronically.
Record correction Use the Request for Amendment of the Medical Record form and explain the suspected error. Send through the listed HIM mail, fax, email, or drop-off methods.

Billing, payments, insurance, and patient responsibility

Confluence Health’s billing pages explain online payment, phone payment, in-person payment, mail payment, self-pay discount, charity care, insurance responsibility, and cost-estimate options.

Billing need Best route What to have ready
Pay online MyChart Payment or Guest Payment from the billing page. Account number, guarantor information, payment method, and statement balance.
Pay by phone Call 509-436-4020 or 888-499-4801, Monday-Friday, 8 a.m.-5 p.m. Statement, date of service, insurance card, payment method, and questions about charges.
Pay by mail Confluence Health, PO Box 741078, Los Angeles, CA 90074-1078. Statement coupon, account number, check or money order details, and mailing time.
Insurance question Call Patient Financial Services and check your health plan network and benefits. Insurance card, plan name, referral requirements, prior authorization, deductible, coinsurance, and copay details.
Trouble paying Ask about Charity Care, financial assistance, or payment-plan options. Household size, income documents, statement balance, and application materials.
Self-pay note: Confluence Health’s billing page says an automatic 10% self-pay discount is given if you do not have insurance. Ask Patient Financial Services how that discount applies to your account and whether charity care or another program may also be available.

Financial assistance, Charity Care, and Compassionate Care

Confluence Health’s financial assistance page says patients should not put off needed care because of cost and describes Charity Care as the main financial assistance program.

Call Patient Services first. Use 509-436-4020 or 888-499-4801 for billing and Charity Care questions.
Ask whether you may qualify. Charity Care may help uninsured or under-insured patients depending on household size and income.
Complete the application. Fill out every section and include requested documents such as proof of income.
Return within the stated timeframe. The financial assistance page says to return the application within 30 days of receiving it.
Use mail or fax. The page lists mail to Confluence Health, Patient Services Department, P.O. Box 361, Wenatchee, WA 98807, and fax 509-665-3494, Attention: Charity Care.
Watch for the determination. Confluence Health says applicants are notified within 14 days of receiving a complete application and required documentation.
Financial assistance caution: Approval, coverage, discounts, and appeal rights depend on the application, documentation, income, household size, medical necessity, and current policy. Call Patient Services for account-specific guidance.

Cost estimates and price transparency before planned care

For planned procedures or non-emergency services, Confluence Health provides estimate options before care.

Use MyChart estimate

If you have a MyChart account, log in and use the estimate feature from the Quick Links area when available.

Use guest estimate

For shoppable services, the estimate tool can help patients understand possible out-of-pocket costs before care.

Call Patient Financial Services

Call 509-436-4020 when your estimate is confusing, insurance is complicated, or the service is not easy to find online.

Remember it is an estimate

Actual bills can be more or less than the estimate because diagnosis, complications, provider charges, insurance processing, or added services can change.

Hospital pharmacy and discharge prescriptions

Hospital medication support can involve inpatient pharmacy during admission and outpatient prescription filling after discharge.

Inpatient pharmacy
Confluence Health’s hospital-stay page says inpatient pharmacy provides 24-hour service to patients in the hospital and works with physicians and nurses on medication safety.
Discharge prescriptions
If new medicines are needed, your physician may give or send prescriptions as part of discharge planning.
Professional Pharmacy
The hospital-stay page lists Central Campus Professional Pharmacy as an outpatient option for discharge prescriptions, reachable at 509-667-3333.
Before leaving
Ask whether medications were sent to your preferred pharmacy, whether prior authorization is needed, and which medications replaced or stopped older ones.
Safety step
Ask the nurse, pharmacist, or provider to explain dose, timing, side effects, warning signs, and follow-up lab needs.

Confluence Health Hospital maps, campus addresses, and arrival notes

Confirm your campus before using GPS. Wenatchee has multiple Confluence Health locations.

Confluence Health Hospital | Central Campus

1201 S. Miller St.
Wenatchee, WA 98801
Main: 509-662-1511
Emergency Department: Open 24/7

Use for Central Campus hospital services, inpatient care, ER, surgery, specialty services, cafeteria, and main hospital directions.

Confluence Health Hospital | Mares Campus

820 N. Chelan Ave.
Wenatchee, WA 98801
Main: 509-663-8711
Fax: 509-664-4860

Use for Mares Campus clinic services, DirectCare, lab, ER, specialty services, and Mares-based appointments.
Arrival tip: For scheduled procedures, ask the department where to park, which entrance to use, what time to arrive, whether you need a driver, and whether fasting or medication instructions apply.

Patient checklist before calling, visiting, or requesting help

Use this checklist to make your call shorter and reduce repeated transfers.

Task Have ready Ask clearly
Schedule appointment Patient name, date of birth, insurance, provider or department, symptoms, referral, and preferred date. “Which campus, entrance, and arrival time should I use?”
Emergency decision Symptoms, onset time, age, medical conditions, medications, allergies, and current location. Call 911 or go to ER for severe symptoms instead of waiting for a callback.
Medical records Authorization form, dates of service, record type, delivery method, and legal authority if needed. “Do I need reports, images, discharge summary, full chart, or billing records?”
Billing Statement, account number, insurance card, date of service, payment method, and household income if applying for help. “Can you explain the bill, payment options, charity care, and estimated remaining balance?”
Visit admitted patient Patient name, unit if known, relationship, visit time, and illness status. “Are visitors allowed for this unit today, and are there infection or bedside limits?”
MyChart support Username if known, activation code if any, phone number, email, and patient identity details. “Do I need account recovery, activation, proxy access, bill pay, or app help?”

Official source checklist for this Confluence Health Hospital guide

Use these official pages for final verification because hours, departments, visitor rules, estimates, records procedures, and phone numbers can change.

Official source What it verifies When to use it
Central Campus location page Central Campus address, phone, general clinic hours, ER 24/7 status, and listed services. Use for Central Campus directions, ER, inpatient, specialty, and major hospital service routing.
Mares Campus location page Mares Campus address, phone, fax, clinic hours, DirectCare hours, ER 24/7 status, lab hours, scheduled lab note, and services. Use for Mares Campus clinic, DirectCare, lab, ER, and specialty visit planning.
Contact Us Emergency instruction, Patient Access Center, billing/payment, feedback, and MyChart support contacts. Use when you need the correct phone number before scheduling or calling about an account.
MyChart MyChart uses, signup options, proxy access, virtual care, Care Companion, app access, and support number. Use for portal access, lab results, refills, bill pay, messages, and account setup.
Request Medical Records Authorization form, 15-business-day processing statement, HIM phone, mail, fax, email, drop-off, proxy/legal representative, minor-signature, and amendment guidance. Use for records, imaging, full chart copies, third-party releases, and corrections.
Your Hospital Stay Advance directives, inpatient pharmacy, discharge instructions, valuables, cafeteria/bistro hours, room service, and hospital-stay support topics. Use before admission, surgery, discharge, or family support planning.
Visitation Hours and Guidelines General visiting hours, bedside visitor limits, sick visitor restrictions, test/treatment interruptions, special unit rules, COVID restrictions, and gift shop details. Use before visiting an admitted patient.
Pay My Bill Online, phone, in-person, and mail payment options, self-pay discount, charity care reminder, and estimate guidance. Use for billing, payment plans, payment portals, and statement questions.
Financial Assistance Charity Care, eligibility concepts, Patient Services phone, mail/fax return methods, 30-day return language, final determination timing, and appeal context. Use if you are uninsured, under-insured, or worried about paying a Confluence Health bill.
Cost Estimator MyChart estimate route, guest estimate tool, Patient Financial Services estimate phone number, and estimate limitation statement. Use before planned care when you want a cost estimate.
Independent guide notice: This website is not Confluence Health, an emergency department, a medical provider, an insurer, or a billing office. Always confirm medical instructions, appointments, records, visitor access, costs, insurance coverage, and emergency care decisions directly with Confluence Health or a licensed healthcare professional.

Confluence Health Hospital FAQs

These questions focus on the Wenatchee hospital campuses, phone numbers, emergency access, MyChart, records, billing, financial assistance, visitors, and patient preparation.

1. What is the main address for Confluence Health Hospital Central Campus?
Confluence Health Hospital | Central Campus is located at 1201 S. Miller St., Wenatchee, WA 98801. The main phone number listed for Central Campus is 509-662-1511.
2. What is the address for Confluence Health Hospital Mares Campus?
Confluence Health Hospital | Mares Campus is located at 820 N. Chelan Ave., Wenatchee, WA 98801. The main phone number listed for Mares Campus is 509-663-8711, and the fax number is 509-664-4860.
3. Is Confluence Health Hospital emergency room open 24 hours?
Yes. The official Central Campus and Mares Campus location pages both list the emergency department as open 24 hours a day, 7 days a week. For severe symptoms, call 911 or go to the nearest emergency room.
4. How do I make an appointment with Confluence Health?
For non-emergency medical questions, concerns, or appointment help, call the Clinic Patient Access Center at 509-663-8711 ext. 64100 or toll-free at 800-726-8808 ext. 64100. Ask which campus, entrance, and department apply to your visit.
5. What is the Confluence Health MyChart support phone number?
For MyChart login, password, app, or portal help, call 509-436-4020 or toll-free 888-499-4801. MyChart can help with appointments, records, test results, messages, refills, visit summaries, bill pay, and proxy access, but it should not be used for emergencies.
6. How do I request medical records from Confluence Health?
Complete and sign the Authorization for Release of Medical Records form. Submit it by mail to HIM, PO Box 3510, Wenatchee, WA 98801; fax to 509-436-3047; email through the official HIM address; or drop it off at a Confluence Health location. Call HIM at 509-436-4026 with questions.
7. How long does a Confluence Health medical records request take?
The official records page says to allow 15 business days to process a medical records or imaging-study request. Large files may involve charges, and requests for another person may require legal documentation.
8. What are Confluence Health visiting hours?
The visitor information page lists general visiting hours as 7 a.m. to 8 p.m. daily, with no more than two visitors at the bedside at one time. Special units and patients with infection restrictions may have different rules.
9. How do I ask about a Confluence Health bill or payment plan?
Call Patient Financial Services at 509-436-4020 or toll-free 888-499-4801. Have your account number, statement, insurance card, date of service, and payment questions ready.
10. Does Confluence Health offer financial assistance?
Yes. Confluence Health describes Charity Care or Compassionate Care as its main financial assistance program for qualifying uninsured or under-insured patients. Call Patient Services at 509-436-4020 or 888-499-4801, complete the application, and return required documents as directed.