Colonial Veterinary Hospital: Vet Care & Contact

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Veterinary Guide · Henrico VA · Pet Owner Contact

Colonial Veterinary Hospital vet care, phone number, address, hours, appointments, services, emergency referrals, and pet owner help

Colonial Veterinary Hospital is a full-service veterinary hospital on Pump Road in Henrico, Virginia. Pet owners usually search this clinic when they need the phone number, hours, appointment instructions, sick-pet care, surgery or dental information, medical records, online pharmacy access, payment details, or emergency referral options.

This guide is written for practical use before you call or visit. It separates routine care from urgent problems, explains what to ask the front desk, shows which services are listed by the hospital, and gives safe next steps when your pet may need after-hours emergency care.

Call 804-741-1763 Official Contact Page Official Services Appointment Steps
Pet emergency? Call Colonial Veterinary Hospital first during open hours at 804-741-1763. If the hospital is closed, your pet has trouble breathing, major trauma, seizures, suspected poisoning, severe bleeding, collapse, inability to urinate, repeated vomiting, or extreme pain, go to a dedicated emergency veterinary hospital instead of waiting for the next business day.
Clinic name Colonial Veterinary Hospital

Full-service veterinary hospital serving pet owners in Henrico and the Richmond area.

Main phone 804-741-1763

Use for appointments, sick visits, records, prescription refills, and general clinic questions.

Address 1007 Pump Road

Henrico, VA 23238. Confirm the ZIP before mailing documents because one official contact heading shows a different ZIP.

Weekday hours 7:30 AM–6:00 PM

Monday through Friday. The official site lists Saturday and Sunday as closed.

Appointment style Call ahead

The hospital states it schedules 30-minute appointments so the veterinarian can discuss your pet’s condition one-on-one.

Not 24/7 Use ER after hours

The hospital lists local emergency centers for after-hours or critical care referral needs.

About Colonial Veterinary Hospital in Henrico, Virginia

Colonial Veterinary Hospital describes itself as a full-service veterinary hospital offering common-sense care with treatment options that fit the pet owner’s desired level of care and budget.

The hospital’s official website lists general medicine, surgery, dentistry, X-rays, laboratory services, hospitalization, yearly wellness visits, sick pet visits, microchipping, referrals, and end-of-life care. That makes the clinic useful for everyday preventive care and many non-emergency medical problems, while more advanced or critical cases may be referred to a specialty or emergency center.

Pet owners should use this page as a preparation guide. Call the hospital to confirm appointment availability, holiday schedule changes, current doctors, service availability, estimates, medication refill timing, and whether your pet’s condition needs same-day evaluation or emergency referral.

Best first action: Call 804-741-1763 before driving over with a sick pet. A quick phone call helps the team decide whether your pet should be seen at Colonial Veterinary Hospital, scheduled for a drop-off or sick visit, or referred directly to emergency care.

Colonial Veterinary Hospital contact information and hours

Use the main phone number for appointments, sick-pet triage, records, refills, and practical visit questions.

Contact item Current detail Best use
Clinic Colonial Veterinary Hospital General veterinary care for pets in Henrico and the Richmond area.
Phone 804-741-1763 Appointments, sick visits, urgent questions during open hours, records, prescriptions, and estimates.
Fax 804-741-1760 Medical record transfer, referral paperwork, lab documents, and specialist communication when accepted by the clinic.
Address 1007 Pump Road, Henrico, VA 23238 Driving directions, appointment arrival, and record-mailing confirmation. Call before mailing because one official contact heading displays a different ZIP.
Hours Monday-Friday, 7:30 AM-6:00 PM Routine appointments, sick-pet calls, medication pickup, records requests, and front-desk help.
Weekend Saturday closed, Sunday closed Use emergency referral centers for serious after-hours or weekend problems.
Hours reminder: Veterinary clinic hours can change for holidays, staff training, weather, and doctor availability. Confirm same-day hours by phone before leaving, especially for medication pickup, urgent symptoms, or a pet that may need hospitalization.

How to schedule an appointment at Colonial Veterinary Hospital

The official website says the hospital schedules 30-minute appointments to allow time for one-on-one discussion with the veterinarian.

Call the front desk. Use 804-741-1763. Say whether your pet needs a wellness exam, sick visit, vaccine appointment, dental consult, surgery estimate, medication refill, or follow-up.
Describe symptoms clearly. Tell the team when symptoms started, whether your pet is eating and drinking, any vomiting or diarrhea, breathing problems, urination changes, pain level, injury, toxin exposure, or medication history.
Ask if same-day care is available. The services page says the hospital makes every effort to see sick pets the same day by appointment or drop-off when possible. Availability still depends on schedule and urgency.
Send previous records before the visit. New clients should arrange vaccine history, medical notes, lab work, X-rays, medication list, allergy information, and prior diagnoses before the appointment.
Ask for an estimate. For lab testing, X-rays, surgery, dental care, hospitalization, or extended treatment, ask the veterinarian or assistant to explain recommended services, costs, alternatives, and timing.
Arrive safely prepared. Dogs should be leashed and controlled. Cats should be in secure carriers. If your pet may be contagious, call from the parking lot before entering.
Best phone script: “I need an appointment for my pet. Species is ____. Age is ____. Symptoms started ____. Current medications are ____. Eating/drinking is ____. Can this be scheduled today, or should I go to emergency care?”

Sick pet visits: what Colonial Veterinary Hospital says to expect

The hospital’s services page says history-taking is almost as important as the exam, and the veterinarian will discuss the illness before making test recommendations.

Sick-pet situation What to tell the clinic Likely next step
Vomiting or diarrhea Frequency, blood, appetite, water intake, stool appearance, toxin exposure, and whether other pets are sick. Exam, hydration check, fecal or blood testing, medication, diet instructions, or ER referral if severe.
Coughing or breathing change Breathing rate, cough type, exercise tolerance, gum color, collapse, known heart disease, and vaccine status. Same-day triage may be needed. Lab work or X-rays may be discussed if symptoms are serious.
Limping or injury When it started, whether weight-bearing is possible, swelling, known fall, bite wound, or car trauma. Pain assessment, exam, X-rays if needed, medication, rest plan, surgery discussion, or specialist referral.
Ear, skin, or allergy problem Itching, odor, discharge, rash, flea/tick prevention, diet, seasonality, and previous medications. Exam, ear cytology or skin testing if needed, medication, prevention plan, or dermatology referral for chronic cases.
Urinary problem Straining, blood, accidents, frequency, pain, male cat status, appetite, and energy level. Call immediately. Inability to urinate can be an emergency, especially in male cats.
Behavior or appetite change Food intake, water intake, weight change, hiding, aggression, lethargy, medication changes, and home stress. Exam and basic diagnostics may help separate pain, illness, anxiety, metabolic disease, or age-related problems.
Do not wait for a routine slot if your pet has trouble breathing, pale gums, collapse, seizures, toxin exposure, severe bleeding, bloat signs, blocked urination, heatstroke, eye trauma, or major injury.

Veterinary services listed by Colonial Veterinary Hospital

The official services page lists preventive, diagnostic, surgical, dental, referral, hospitalization, microchip, and end-of-life support.

Yearly wellness visits

Annual exams help the veterinarian discuss lifestyle, exposure risk, vaccines, parasite prevention, heartworm checks, fecal checks, nutrition, behavior, weight, and age-related changes.

Sick pet visits

The hospital states it tries to see sick pets the same day when possible through a sick visit or drop-off slot, with testing recommendations based on exam findings.

Surgery

Listed surgical services include spays, neuters, growth removals, more complicated abdominal procedures, and Tibial Tuberosity Advancement for cranial cruciate ligament rupture.

Dentistry

The hospital lists routine dental cleaning and extractions, with anesthesia and monitoring handled with the same care used for other procedures.

Radiology and ultrasound

The services page notes onsite digital X-rays and ultrasound mainly used for fast-scan and ultrasound-guided techniques, with mobile ultrasound support when needed.

Laboratory services

In-house laboratory equipment can help with blood chemistries, heartworm tests, and stool checks, while advanced samples may be sent to outside labs.

Hospitalization

The clinic says its usual policy is to send pets home the same day when possible, but overnight stays may be used when medically appropriate.

Microchipping

The hospital lists PetLink microchips to help reunite lost pets with owners when a shelter or veterinarian scans the chip.

Surgery and dental care: questions to ask before approving treatment

Surgical and dental procedures can vary by pet age, lab results, anesthesia risk, pain control, and follow-up needs.

Care area Ask before the procedure Why it matters
Spay/neuter or growth removal What pre-anesthetic testing is recommended, what monitoring is used, and what pain medication goes home? You need to understand anesthesia safety, recovery timeline, restrictions, and total cost.
Abdominal or more complex surgery Is this handled in-house, or should my pet be referred to a specialty surgeon? Some cases need advanced imaging, specialist surgery, or 24-hour monitoring.
TTA or orthopedic-related surgery What diagnosis confirms the injury, what recovery restrictions apply, and what follow-up X-rays are needed? Cruciate-ligament procedures require strict recovery planning and owner compliance.
Dental cleaning Will dental X-rays be needed, how are extractions decided, and will I get a written estimate? Dental cost can change when diseased teeth are found under anesthesia.
Post-op recovery What symptoms are normal, what symptoms are urgent, and who do I call after hours? Clear discharge instructions prevent missed complications.
Estimate tip: Ask for a written estimate that separates exam, lab work, anesthesia, procedure fee, medications, follow-up, and possible add-ons such as extractions or biopsy submission.

Diagnostics, lab work, X-rays, and referral decisions

Colonial Veterinary Hospital lists in-house laboratory services, digital radiographs, and ultrasound-supported care, while more advanced diagnostics may be referred.

In-house lab use
Useful for many common sick-pet visits, heartworm testing, stool checks, blood chemistries, pre-surgical screening, and fast health assessments.
Outside laboratory use
The hospital states advanced samples may be sent to outside labs, with many sample results returning the following day.
Radiology
Digital X-rays may be recommended for lameness, injury, cough, heart/lung concerns, abdominal pain, swallowed objects, or surgical planning.
Ultrasound
The hospital lists a new ultrasound used mainly for fast-scan and ultrasound-guided techniques, with mobile service support for additional ultrasound needs.
Referral trigger
Ask whether advanced imaging, specialty surgery, cardiology, dermatology, ophthalmology, oncology, or 24-hour care is needed for your pet’s condition.

Hospitalization, overnight care, and critical referral planning

The hospital’s service page says it usually tries to send pets home the same day, but some pets may need to stay overnight or be referred for round-the-clock care.

Situation Ask the clinic Owner preparation
Same-day procedure What time should I drop off, when will I receive an update, and when should I pick up? Keep your phone available, follow fasting instructions, and bring current medications.
Overnight stay Who checks on the pet, what monitoring is provided, and when will the next update happen? Ask about comfort items, medications, feeding, after-hours contact, and discharge expectations.
Critical illness Does my pet need 24-hour monitoring or emergency/specialty transfer? Be ready for transfer records, X-rays, lab results, deposit estimate, and ER contact details.
Specialist referral Which referral hospital should I call, and will Colonial send the records directly? Get the referral reason, diagnosis, medication list, and any imaging or lab report copies.
Staffing note: The new-client form explains the hospital is closed Saturdays, Sundays, and holidays and does not have in-house continuous medical staff care during the closed weekend period. Ask the veterinarian whether your pet is stable enough for this setting or should transfer to an emergency hospital.

After-hours emergency veterinary options listed by Colonial Veterinary Hospital

Colonial Veterinary Hospital lists several Richmond-area emergency or specialty centers for situations beyond regular clinic hours or in-house capability.

Emergency or specialty center Listed location / phone When it may help
Virginia Veterinary Centers 3312 West Cary Street, Richmond, VA 23221. Phone: 804-353-9000. After-hours emergency care, urgent evaluation, specialty referral, or advanced diagnostics when directed.
Veterinary Referral & Critical Care 1596 Hockett Road, Manakin-Sabot, VA 23103. Phone: 804-784-8722. Critical care, emergency transfer, specialty care, advanced monitoring, or referral-based services.
Dogwood / BluePearl 5918 West Broad Street, Richmond, VA 23230. Phone: 804-716-4700. Emergency, specialty, or referral care when a case needs resources beyond a daytime general practice.
Emergency decision rule: If the problem is life-threatening, go to an emergency hospital. Do not submit a website contact form and wait for a reply.

New client checklist for Colonial Veterinary Hospital

The patient form asks for owner details, pet details, previous veterinary hospital information, payment acknowledgement, and consent items.

Prepare owner contact information. Have your name, phone numbers, email, address, and emergency contact details ready.
Prepare pet information. Know your pet’s name, species, breed, sex, color, spay/neuter status, approximate date of birth, and current diet.
List medications and special diets. Include prescription medications, supplements, preventives, flea/tick products, heartworm prevention, and food sensitivities.
Send previous records. Provide the previous veterinary hospital’s name and phone number so vaccine history and medical notes can be requested.
Review payment and missed appointment terms. The form states fees are due at the time services are rendered, the hospital does not bill, and missed appointments without at least 24-hour notice may incur a fee.
Ask what to bring. For wellness visits, ask if a fresh stool sample is needed. For sick visits, ask whether to bring urine, stool, medications, food packaging, or discharge papers from another hospital.

Medical records, vaccine history, and specialist transfer

Pet records matter for boarding, grooming, emergency hospitals, specialists, travel, adoption, prescription refills, and second opinions.

Record need What to ask for Why it matters
Vaccine history Rabies certificate, distemper/parvo, bordetella, leptospirosis, feline vaccines, and due dates. Needed for boarding, grooming, daycare, travel, licensing, and wellness planning.
Complete medical chart Exam notes, diagnoses, lab results, imaging reports, medication history, and surgery notes. Helpful when changing vets, seeking a second opinion, or visiting an emergency hospital.
X-rays or ultrasound support Digital image transfer, radiology notes, image date, and referral reason. Specialists often need the actual images, not only a written summary.
Insurance claim documents Itemized invoice, diagnosis notes, doctor signature if required, and medical record summary. Most pet insurance claims require proof of treatment, date, diagnosis, and payment.
Prescription refill authorization Whether an exam, blood test, or recheck is required before refill approval. Some medications require current monitoring for safety.
Record transfer script: “Please send my pet’s complete medical record, vaccine history, lab results, imaging reports, and current medication list to ____ by email or fax. My pet’s name is ____ and my phone number is ____.”

Online pharmacy, medications, food, heartworm prevention, and flea/tick prevention

The official website links to an online store for medications, food, heartworm prevention, and flea and tick prevention.

Use the official store link

Start from Colonial Veterinary Hospital’s own online pharmacy page so prescription requests are routed through the clinic’s approved system.

Order before you run out

Prescription approval can take time, especially if your pet is due for an exam, lab monitoring, heartworm test, or weight check.

Ask about prescription diets

Some therapeutic diets require veterinary approval. Ask whether pickup, delivery, or online renewal is best for your pet’s food.

Be careful with outside pharmacies

Ask the clinic how they handle third-party pharmacy requests, refill approval, and medication safety concerns.

Medication safety: Never change dose, split tablets, use another pet’s medication, or stop a prescribed medicine without veterinary guidance.

Billing, estimates, missed appointments, and payment questions

Colonial Veterinary Hospital’s patient form states that payment is due in full at the time services are rendered and that the hospital does not bill.

Billing topic What the owner should do Helpful question
Routine appointment Ask the expected exam fee and whether vaccines, fecal testing, heartworm testing, or preventives are due. “What is the expected total for today if my pet is due for routine vaccines and parasite screening?”
Sick visit Ask for a step-by-step estimate before approving bloodwork, X-rays, injections, medications, or hospitalization. “Which tests are most important today, and are there lower-cost options if I cannot do everything?”
Surgery or dental Request a written estimate with procedure, anesthesia, monitoring, lab work, medications, and possible add-ons. “What could make the final cost higher than the estimate?”
Payment method Confirm current accepted payment methods with the front desk before your visit. “Which card, cash, check, or financing options are currently accepted?”
Missed appointment Cancel or reschedule at least 24 hours in advance when possible. “Will a missed appointment fee apply if I cannot make this visit?”
Budget-friendly approach: The hospital’s homepage says clients are offered treatment options that fit their desired level of care and budget. Ask the veterinarian which items are urgent today, which can be staged, and which warning signs mean your pet must be seen again.

Pet insurance and reimbursement preparation

Most pet insurance works by reimbursement, meaning you usually pay the veterinary hospital first and submit a claim to your insurer afterward.

Tell the front desk you have pet insurance. Ask for an itemized invoice and medical notes that match your insurer’s claim requirements.
Ask whether the diagnosis is listed clearly. Claim processing often depends on visit date, diagnosis, treatment, medication, and doctor notes.
Submit records quickly. Upload invoices, claim forms, and medical notes soon after the appointment to avoid delays.
Understand exclusions. Pre-existing conditions, wellness care, dental disease, prescription food, and exam fees may be handled differently by different policies.

End-of-life care, quality-of-life conversations, and euthanasia form

The hospital lists end-of-life care and uses an online euthanasia form for owner authorization and pet information.

Quality-of-life discussion

Ask the veterinarian about pain, appetite, mobility, breathing, hydration, anxiety, dignity, treatment options, and what to expect next.

Authorization form

The euthanasia form asks the signer to certify ownership or authorization, provide pet details, and answer rabies exposure or bite-history questions.

Cremation options

The services page says the hospital uses Agape Pet Services for cremation and can discuss those options with owners.

Ask before the visit

Ask who may be present, what the appointment process looks like, aftercare choices, keepsakes, cost, timing, and whether records are needed.

Compassion note: If your pet is suffering, call the clinic directly instead of waiting for an online reply. The staff can help you decide whether an appointment, home-care guidance, or emergency care is most appropriate.

Location, map, parking, and safe arrival

Plan your route before the appointment, especially if your pet is anxious, painful, contagious, or medically unstable.

Colonial Veterinary Hospital
1007 Pump Road
Henrico, VA 23238
Main: 804-741-1763
Fax: 804-741-1760

Use this map for driving directions to 1007 Pump Road in Henrico, Virginia. Call the clinic before mailing records because official page text shows a ZIP-code inconsistency.
Arrival topic What to do Why it helps
Dogs Use a secure leash and keep your dog close in the parking lot and lobby. Reduces bite risk, escape risk, and stress around other pets.
Cats Use a latched carrier. Do not carry cats loose or in your arms. Cats can bolt when frightened by traffic, dogs, or clinic noises.
Contagious symptoms Call from the car if your pet has coughing, vomiting, diarrhea, fever, parvo concern, or other contagious signs. The team may choose a safer entry process to protect other patients.
Painful or unstable pet Ask whether staff can help with safe transport from the car. Avoids worsening injury and keeps staff prepared.

Official source checklist for this Colonial Veterinary Hospital guide

Use these official pages for final verification because hours, staffing, fees, forms, pharmacy links, emergency partners, and service availability can change.

Official source What it verifies When to use it
Colonial Veterinary Hospital homepage Full-service hospital description, 30-minute appointment note, major services, doctors, address, phone, fax, email, and hours. Use first for clinic identity, contact, hours, and broad service scope.
Contact page Telephone, fax, Pump Road address, contact form, and appointment call reminder. Use for phone contact and direction confirmation.
Services page Sick visits, wellness visits, referrals, surgery, dentistry, radiology, lab services, hospitalization, microchipping, and end-of-life care. Use to decide whether the clinic may handle your pet’s need in-house.
Patient forms New-client information requested, previous-record transfer fields, payment acknowledgement, weekend/holiday staffing statement, missed appointment policy, and consent language. Use before a first appointment or when updating owner and pet details.
Emergency centers Emergency and referral centers listed by Colonial Veterinary Hospital, including VVC, VRCC, and Dogwood / BluePearl details. Use when the clinic is closed or your pet needs critical or specialty care.
Online pharmacy Official online ordering route for medications, food, heartworm prevention, and flea/tick prevention. Use for refill planning and prescription-product ordering.
Euthanasia form Owner authorization, pet details, rabies exposure/bite-history question, and end-of-life consent fields. Use only after speaking with the hospital about end-of-life care and appointment needs.
Independent guide notice: This website is not Colonial Veterinary Hospital, an emergency veterinary hospital, a veterinary specialist, a pet insurer, or a medical provider. Always confirm diagnosis, treatment, estimates, prescription refills, records, appointments, and emergency care instructions directly with a licensed veterinary professional.

Colonial Veterinary Hospital FAQs

These questions focus on contact details, appointments, services, emergency routing, records, pharmacy, payment, and visit preparation for the Henrico, Virginia clinic.

1. What is the phone number for Colonial Veterinary Hospital?
The main phone number listed by Colonial Veterinary Hospital is 804-741-1763. Use it for appointments, sick-pet questions, prescription refills, medical records, estimates, and general clinic information.
2. Where is Colonial Veterinary Hospital located?
Colonial Veterinary Hospital is located at 1007 Pump Road, Henrico, VA 23238. Because one official contact heading shows a different ZIP code, call the clinic before mailing records or time-sensitive paperwork.
3. What are Colonial Veterinary Hospital’s hours?
The official website lists hours as Monday through Friday from 7:30 AM to 6:00 PM, with Saturday and Sunday closed. Call before visiting because holiday or staffing schedules may change.
4. Do I need an appointment at Colonial Veterinary Hospital?
Yes. The hospital states it schedules 30-minute appointments so pet owners can discuss the pet’s condition with the veterinarian. Call 804-741-1763 to schedule and explain whether the visit is routine, sick, surgical, dental, or urgent.
5. Does Colonial Veterinary Hospital see sick pets the same day?
The services page says the hospital makes every effort to see sick pets the same day when possible, either as a drop-off or sick visit slot. Availability depends on the schedule and the seriousness of your pet’s symptoms.
6. What veterinary services does Colonial Veterinary Hospital provide?
The hospital lists general medicine, yearly wellness visits, sick pet visits, surgery, dentistry, radiology, laboratory services, hospitalization, microchipping, referrals, and end-of-life care.
7. Is Colonial Veterinary Hospital open 24 hours?
No. The official site lists weekday business hours and closed weekends. For after-hours emergencies or pets needing round-the-clock critical care, use an emergency veterinary hospital.
8. Which emergency centers does Colonial Veterinary Hospital list?
The hospital lists Virginia Veterinary Centers in Richmond, Veterinary Referral & Critical Care in Manakin-Sabot, and Dogwood / BluePearl on West Broad Street as emergency or referral resources.
9. How do I request my pet’s medical records?
Call Colonial Veterinary Hospital at 804-741-1763 or ask the receiving clinic to request records by fax. Provide your pet’s name, your name, the receiving hospital, and whether you need vaccine history, lab reports, X-rays, invoices, or a complete chart.
10. Does Colonial Veterinary Hospital offer an online pharmacy?
Yes. The official website links to an online pharmacy for medications, food, heartworm prevention, and flea/tick prevention. Some refills may require a current exam, lab monitoring, or veterinarian approval.