Baptist Health Boca Raton Regional: Contact & Patient Info

Onsite ER services include

• CT scanning.
• Digital X-rays.
• Ultrasound.
• Laboratory testing.
• Respiratory care.
• Wound care.
• Access to hospital specialists when additional care is required.

Go to the ER immediately for symptoms such as

• Chest pain or pressure.
• Difficulty breathing.
• Loss of consciousness.
• Severe bleeding or major injury.
• Sudden severe headache.
• Sudden vision change.
• Weakness or numbness on one side of the body.
• Other symptoms that may represent a serious emergency.

ER visitor rule

The hospital’s current visitor guidance allows two visitors at a time in the ER waiting area when capacity permits, with one visitor at a time generally permitted in the back treatment area or ER hallway.

Boca Raton Regional Hospital does not use one appointment number for every specialty. The fastest route is usually to call the institute or physician practice directly.

Bring to a specialist appointment

• Photo identification.
• Insurance card.
• Referral or authorization when required.
• Medication and allergy list.
• Relevant outside medical records.
• Prior X-rays, MRI/CT images or reports when requested.
• Healthcare surrogate or power-of-attorney documents when applicable.
• Pharmacy name and phone number.

Marcus Neuroscience Institute is a major center for neurologic and neurosurgical care on the Boca Raton Regional campus. Baptist Health describes the institute as a 57,000-square-foot facility with a 20-bed neuroscience intensive care unit and four dedicated operating rooms.

Advanced technology includes

• Intraoperative MRI.
• Intraoperative CT.
• Biplane angiography.
• Specialized neuro-monitoring in private neuroscience rooms.

Comprehensive Stroke Center

Boca Raton Regional Hospital, working with Marcus Neuroscience Institute, is a DNV Certified Comprehensive Stroke Center, the highest level of stroke-center certification identified by Baptist Health.

Services can include

• General cardiology.
• Interventional cardiology.
• Electrophysiology.
• Structural heart disease.
• Cardiothoracic surgery.
• Heart valve care.
• Aortic disease treatment.
• Vascular surgery.
• Vein care.
• Cardiac rehabilitation.

Heart and vascular clinical-trial questions in Boca Raton can currently be directed to 561-955-4800.

Lynn Cancer Institute provides

• Medical oncology.
• Hematology.
• Radiation oncology.
• Breast oncology.
• Gynecologic oncology.
• Head and neck oncology.
• Genitourinary oncology.
• Brain and central nervous system cancer care.
• Cancer genetics.
• Clinical trials.
• Multidisciplinary treatment planning.
• Supportive services and patient education.

Many Lynn Cancer Institute physicians practice at 701 NW 13th Street, Boca Raton, FL 33486, immediately adjacent to the main hospital campus.

The Toby and Leon Cooperman Medical Arts Pavilion is a major newer outpatient building on the Boca Raton Regional campus and includes orthopedic specialty offices plus an outpatient surgery center.

Orthopedic services include

• Total joint replacement.
• Sports medicine.
• Foot and ankle surgery.
• Hand and upper-extremity care.
• Fracture care.
• Muscle, tendon and ligament injuries.
• General orthopedic surgery.

Baptist Health’s Boca Raton surgical program includes minimally invasive and robotic techniques for appropriate procedures.

Before scheduled surgery

• Follow fasting instructions exactly.
• Confirm which medications should be stopped or continued.
• Bring ID, insurance card and requested forms.
• Bring outside imaging or reports if requested.
• Arrange transportation home after outpatient anesthesia.
• Confirm your final procedure and arrival time with the surgical team.

Toppel Family Place is the hospital’s dedicated maternity center, with a private entrance and separate maternity parking/valet area.

Labor and delivery rooms

Toppel Family Place currently has 12 private labor/delivery/recovery rooms. Suites include a modern patient bed, sleeper sofa, rocking chair, dining table, dresser and television.

Maternity services include

• Labor, delivery and recovery.
• Mother/baby nursing care.
• Breastfeeding and lactation services.
• Level II NICU.
• Board-certified neonatologist availability onsite 24/7.
• Board-certified anesthesiology coverage around the clock.
• Newborn security monitoring.
• Universal newborn hearing screening.
• Birth-certificate and Social Security documentation assistance.
• Parent classes, support groups and tours.

Maternity visitors

One support person may remain with the patient at all times. Two additional visitors are allowed during regular visiting hours. Postpartum visiting hours are currently 8 a.m.-8 p.m.. Siblings are permitted to visit, but children may not stay overnight.

The NICU is located on the west side of the hospital as part of Toppel Family Place. A board-certified neonatologist is available onsite 24 hours a day.

Level II neonatal care can support babies who need additional monitoring and treatment, including some premature or medically complex newborns. Babies requiring a higher level of neonatal service may be transferred when clinically necessary.

Services available in the women’s-health network include

• Women’s primary care.
• Preventive screenings.
• Breast health and breast surgery.
• Pelvic health.
• Urogynecology.
• Pre- and postpartum support.
• Pelvic physical therapy.
• Nutrition counseling.
• Infant-feeding support.
• Behavioral and psychosocial support.

Women’s primary care at the institute can be reached at 561-955-2131, with current office hours generally Monday-Friday 8 a.m.-5 p.m.

Imaging services include

• CT.
• Digital X-ray.
• Ultrasound.
• Other diagnostic imaging ordered by the patient’s clinician.

If your imaging appointment is less than two days away or you are having trouble with online imaging preregistration, Baptist Health currently directs Boca Regional patients to 561-955-4677.

Rehabilitation services include care for

• Stroke recovery.
• Brain injury.
• Neurologic disease.
• Spinal-cord dysfunction.
• Orthopedic injuries.
• Cancer-related disability.
• Wound care.
• Aquatic therapy.
• Diabetes education.
• Cardiac and pulmonary rehabilitation.

Cardiac and pulmonary rehabilitation at the Boca Raton campus can be reached at 561-955-5262.

Boca Raton Regional Hospital provides designated patient and visitor parking across its Meadows Road campus. The hospital also provides valet access and a public transportation drop-off near the main hospital entrance.

Current campus parking options

• Sandler Parking Garage — available for patients and visitors.
• Schmidt Family Parking Pavilion — major parking structure near Marcus Neuroscience Institute.
• Eleanor R. Baldwin Parking Pavilion — adjacent to the Cooperman Medical Arts Pavilion.
• Toppel Family Place parking — dedicated maternity self-parking area.
• Valet — available at designated campus entrances.
• Accessible parking — available in designated campus areas.
• EV charging — available in designated parking locations.

Campus construction

The hospital continues a major campus transformation involving the new Gloria Drummond Patient Tower, critical-care expansion and renovation of existing patient units. Driving lanes and pedestrian paths can change during construction.

Patient Experience

The Boca Raton Regional Office of Patient Experience can assist with patient-care concerns, communication problems and feedback.

Email: BocaPatientExperience@baptisthealth.net.

Debbie-Rand Gift Shop

Gift Shop phone: 561-955-4100.

Current published hours: Monday-Friday, 9 a.m.-5 p.m.. Weekend hours are currently listed as closed.

The gift shop can arrange same-day delivery to eligible patient rooms during business hours. Flowers and balloons cannot be delivered to critical-care patients.

New campus amenities

The hospital’s ongoing expansion includes plans for additional private patient rooms, dining, courtyards, a sanctuary and the Louis B. and Anne W. Green Lobby as part of the Gloria Drummond Patient Tower development.

Academic role

Boca Raton Regional Hospital participates in graduate medical education through its partnership with Florida Atlantic University’s Charles E. Schmidt College of Medicine.

A hospital bill can include

• Facility charges.
• Emergency-room services.
• Operating-room services.
• Imaging.
• Laboratory testing.
• Medication.
• Supplies and implants.
• Hospital room/observation charges.

Professional bills may be separate

During a hospital visit, services may also be provided by separate physician or professional groups. Examples can include:

• Emergency physicians.
• Anesthesiologists.
• Radiologists.
• Pathologists.
• Hospitalists.
• Specialist consultants.

Those providers may participate in different insurance networks from the hospital and may issue separate statements.

Uninsured discount

Good Faith Estimate

Uninsured or self-pay patients can ask for a Good Faith Estimate for scheduled services under applicable federal requirements.

Baptist Health’s current 2026 hospital insurance list includes a range of commercial, Medicare and Medicaid plans. Plan participation can differ by product and can change during the year.

Verify two things before planned care

1. Is Boca Raton Regional Hospital in network?
2. Is the specific doctor or professional group also in network?

This distinction matters for emergency physicians, anesthesia, pathology, radiology and other separately billed professional services.

Customer Service hours

The current March 2026 Boca Raton Regional financial policy lists telephone and walk-in service hours as: Monday-Friday, 9 a.m.-4 p.m., excluding nationally recognized holidays.

Before calling about a bill

• Have the patient name.
• Date of service.
• Account or statement number.
• Insurance explanation of benefits if available.
• Specific charge you are questioning.

Boca Raton Regional Hospital maintains a separate Financial Assistance Program for qualifying patients who need help with emergency or other medically necessary care.

Current 2026 highlights

• Uninsured and underinsured patients may apply.
• Eligibility considers household income and other financial resources.
• Emergency and medically necessary hospital services can qualify.
• Cosmetic and other non-medically necessary services are excluded.
• Some independent/private physician charges are not covered by the hospital program.
• Payment plans are available for some patients who do not qualify for assistance.

Boca Raton Regional Hospital Patient Connect

Hospital patients use the Boca Raton Regional Patient Connect / Cerner Healthcare Life portal for hospital records.

Patient Connect includes

• Medical visits and treatment information.
• Inpatient-stay summaries.
• Laboratory reports.
• Radiology reports.
• Medication list after discharge.
• Ability to designate an authorized caregiver in appropriate circumstances.

Records request process