All Creatures Veterinary Hospital: Vet Care & Contact

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Salem, Massachusetts · Veterinary Care Guide · Updated September 2026

All Creatures Veterinary Hospital contact, hours, pet services, emergency options, boarding, and records help

All Creatures Veterinary Hospital is an AAHA-accredited veterinary hospital at 20 Commercial Street, Salem, MA 01970. The clinic serves dogs, cats, birds, reptiles, amphibians, rabbits, ferrets, rodents, guinea pigs, hamsters, gerbils, and other pocket pets.

This guide helps pet owners quickly find the right phone number, appointment route, hours, emergency direction, portal access, online pharmacy, boarding requirements, payment details, and first-visit checklist.

Call Clinic: 978-740-0290 Request Appointment Open Pet Portal
Pet emergency warning: If your pet has breathing trouble, collapse, seizures, severe bleeding, suspected poisoning, major trauma, bloat signs, heatstroke, or inability to urinate, call a veterinary professional immediately. During All Creatures office hours, call 978-740-0290. After hours, use a 24-hour emergency veterinary hospital.
Clinic address 20 Commercial Street

Salem, MA 01970. Use this address for GPS, rideshare, record transfers, and appointment paperwork.

Main phone 978-740-0290

Use for appointments, urgent same-day guidance, records, billing, pharmacy, and boarding questions.

Fax 978-744-9732

Useful for medical-record transfers from another veterinarian, specialist, boarding facility, or groomer.

Email info@creaturehealth.com

Use for appointment requests, new-client records, portal setup help, and non-emergency coordination.

Clinic type Small Animal & Exotic Vet

Care is listed for dogs, cats, avian patients, reptiles, amphibians, rabbits, ferrets, rodents, and pocket pets.

Quality signals AAHA Accredited

The clinic also presents itself as a Cat Friendly Practice, helpful for feline-centered handling and low-stress visits.

Start here: choose the right action before you call or drive

Different pet-owner needs require different routes. Use this quick table to avoid arriving without notice or missing records the clinic needs.

Your need Best action Prepare before contacting the clinic
Routine wellness exam Call, email, or use the official appointment request page. Pet name, species, age, vaccine history, prior clinic name, and preferred visit window.
New client first visit Request the appointment and send previous records before the visit. Medical history, vaccine certificates, lab results, imaging notes, surgery notes, diet, allergies, and medications.
Sick pet during open hours Call 978-740-0290 before arriving. Symptoms, start time, breathing status, appetite, bathroom changes, toxin risk, photos, and videos.
After-hours emergency Use a 24-hour veterinary emergency hospital instead of waiting. Recent records, medication names, insurance information, and safe transport in a carrier, crate, or secure leash.
Medication refill Use the pet portal, Covetrus online pharmacy, or call the front desk. Medication name, dose, remaining supply, pharmacy preference, and whether shipping or pickup is needed.
Boarding request Call ahead because boarding is for established clients and eligible healthy pets. Current exam status, vaccine proof, fecal test, parasite prevention, medication schedule, food, and drop-off timing.

All Creatures Veterinary Hospital contact information and hours

Confirm hours before visiting because holidays, staff meetings, weather, clinical capacity, and emergency cases can change same-day availability.

Contact item Current detail Use it for
Clinic name All Creatures Veterinary Hospital Records, referrals, pet insurance claims, boarding paperwork, and appointment notes.
Address 20 Commercial Street, Salem, MA 01970 Driving directions, rideshare, medical-record transfer, and mail.
Phone 978-740-0290 Appointments, urgent guidance, pharmacy, boarding, billing, and general questions.
Fax 978-744-9732 Records from other veterinarians, specialists, groomers, boarding providers, and insurers.
Email info@creaturehealth.com Appointment requests, new-client records, and non-urgent account support.
Day Listed hours Pet owner planning note
Monday 8:00 am – 6:00 pm Call early for sick-pet availability after the weekend.
Tuesday 8:00 am – 7:00 pm Later hours may help working pet owners.
Wednesday 8:00 am – 7:00 pm Good day for routine follow-up, medication coordination, and non-weekend planning.
Thursday 8:00 am – 7:00 pm Confirm timing if your pet may need diagnostics, sedation, or a longer appointment.
Friday 9:00 am – 6:00 pm The clinic notes a Friday 8:00 am – 9:00 am weekly staff meeting closure.
Saturday 9:00 am – 1:00 pm Short day; confirm availability before planning a visit.
Sunday Closed Use a 24-hour emergency hospital for urgent problems.

How to schedule an appointment

The clinic asks pet owners to schedule visits instead of arriving without notice, especially for sick pets, new clients, and exotic-pet cases.

Choose your booking route. Call 978-740-0290, email info@creaturehealth.com with your name and phone number, or use the pet portal if you are an existing client.
Explain the visit clearly. Tell the team whether the visit is for wellness, vaccines, coughing, vomiting, limping, dental concerns, surgery consult, boarding, refill approval, exotic-pet care, or a sudden illness.
Send records before a first visit. New clients should arrange prior medical records before the appointment. Include vaccine history, lab reports, imaging, surgery notes, allergies, medication names, and diet details.
Prepare for safe check-in. Bring dogs on a secure leash and cats or small pets in secure carriers. Call from the parking area first if your pet may be contagious, aggressive, extremely painful, or unable to walk.
Phone script: “Hi, I need an appointment for my pet. Species is __, age is __, symptoms started __, medications are __, and I can send records today. What visit type and timing do you recommend?”

Urgent care and after-hours emergency planning

All Creatures provides emergency care for its patients during regular office hours, but same-day urgent appointments are limited and referral may be required.

During open hours
Call 978-740-0290 before arrival. Give symptoms, species, breathing status, toxin risk, pain level, vomiting or diarrhea details, seizure history, and whether your pet can walk.
Limited same-day slots
The clinic may not be able to fit every urgent case. If the situation is severe or the schedule is full, the team may direct you to a full-service emergency hospital.
After hours
Do not wait for regular clinic hours if the symptoms are serious. Use a 24-hour emergency veterinary hospital and bring recent records if possible.
Safe transport
Use a carrier, secure leash, towel, or crate. Do not give human medications unless a veterinarian instructs you to do so.
Emergency or referral option listed by clinic Address and phone Species note
Mass Vet Referral Hospital 20 Cabot Road, Woburn, MA · 781-932-5802 · 24 hours Cats and dogs only.
Veterinary Emergency Group Peabody 1 Sylvan Street, Peabody, MA · 978-248-8186 · 24 hours Cats, dogs, and exotics.
Angell Animal Medical Center 350 South Huntington Avenue, Boston, MA · 617-522-7282 Cats, dogs, and exotics.
Bulger ER Hospital 141 Winthrop Avenue, Lawrence, MA · 978-725-5544 Cats, dogs, and exotics.
BluePearl Waltham 180 Bear Hill Road, Waltham, MA · 781-684-8387 Cats and dogs only.
BluePearl Charlestown 56 Roland Street, Charlestown, Boston, MA · 617-284-9777 Cats, dogs, and exotics.
Emergency signs: Difficulty breathing, collapse, suspected poisoning, repeated seizures, severe trauma, pale gums, bloated abdomen, inability to urinate, uncontrolled bleeding, or extreme pain should be treated as emergency-level problems.

Veterinary services available at All Creatures

The clinic lists preventive, diagnostic, surgical, dental, urgent-care, exotic-pet, and boarding services. Availability can depend on species, symptoms, doctor schedule, and equipment needs.

Care area Services listed Pet owner note
Wellness and prevention Physical exams, preventive care, customized vaccination planning, parasite prevention, microchipping, puppy and kitten care, and senior-pet monitoring. Ask which vaccines are due based on lifestyle, boarding, travel, daycare, grooming, and local exposure risk.
Dog and cat care Sick visits, annual exams, geriatric medicine, spay/neuter, surgery, dentistry, dental radiology, diagnostics, and case-specific hospitalization. Older pets may need bloodwork, dental checks, weight tracking, arthritis discussion, and pain-control planning.
Avian and exotic pets Bird care, reptile care, amphibian care, rabbits, ferrets, guinea pigs, rats, mice, hamsters, gerbils, and pocket pets. Call first with exact species, age, habitat, diet, symptoms, and temperature needs.
Diagnostics In-house laboratory, digital radiology, ultrasound, digital dental radiology, and health monitoring. Ask whether fasting is needed before bloodwork, imaging, sedation, surgery, or dentistry.
Dental care Oral-health exams, dental cleaning, digital dental X-rays, dental treatment planning, and extractions when needed. Request an estimate that separates exam, lab work, anesthesia, cleaning, dental radiographs, extractions, and medications.
Surgery and treatment support General surgery, spay/neuter, patient monitoring, pain-control planning, and Phovia light therapy for selected skin-care needs. Ask about anesthesia monitoring, fasting rules, discharge timing, e-collar needs, medication schedule, and recheck date.
Boarding Boarding for eligible established patients including healthy dogs, cats, birds, rabbits, ferrets, and small mammals. Your pet must meet exam, vaccine, testing, and parasite-prevention requirements before boarding.

Veterinary team and doctor selection

The clinic lists multiple veterinarians. Doctor schedules and case focus can change, so confirm the best fit when booking.

Veterinarian Role listed Useful booking note
Dr. Rosalie Hezekiah, DVM Owner, Veterinarian Ask whether this doctor is available for ongoing medical plans, wellness strategy, and follow-up care.
Dr. Sarah Dixon, DVM Owner, Veterinarian Ask the front desk whether this doctor’s schedule fits your pet’s case, species, and urgency.
Dr. Cassandra Welch, DVM Associate Veterinarian Helpful to mention if the visit involves pocket pets, behavior-sensitive pets, or detailed medical history.
Dr. Stacey Burdick, DVM Associate Veterinarian Tell the clinic if the case involves senior-pet care, pocket pets, or multi-pet household planning.
Dr. Jacqueline Warner, DVM Associate Veterinarian For avian or unusual exotic concerns, call first and confirm the right appointment type.
Before requesting a specific doctor: Ask whether that veterinarian sees your pet’s species, whether diagnostics are likely, whether a sooner appointment with another doctor is safer, and whether the case should be referred to emergency or specialty care.

Pet portal, app, pharmacy, lab updates, and refills

All Creatures uses digital tools for existing clients, including a pet portal, online pharmacy, medication refill workflow, invoices, and lab-result communication.

Pet portal uses

  • Book or review upcoming appointments.
  • Review standards of care.
  • See current medications.
  • Review weight history.
  • Access invoices and payments when available.
  • Request medication refills.

Covetrus online pharmacy

Prescription requests and approvals are handled through the All Creatures Covetrus online pharmacy. Use it for approved medications, preventive products, prescription food, and home delivery when available.

Health Tracks lab-result texts

The clinic describes text alerts for laboratory results. Owners may receive a message that results are available, with explanatory notes from the doctor when results need follow-up.

Refill timing

Do not wait until the last pill or last serving of prescription food. Refills may require doctor approval, a current exam, lab monitoring, or updated dose instructions.

Portal login
Use the email address already on file with the clinic. If the portal does not recognize your email, contact the clinic for setup help.
Autoship users
If you had an active autoship, confirm the current online pharmacy setup so medication or food delivery is not interrupted.
Lab questions
If a lab result message mentions a concern, call or reply through the instructed route and ask whether your pet needs medication, recheck testing, diet change, or a follow-up exam.
Urgent symptoms
Do not use portal messaging for emergencies. Call the clinic during open hours or use an emergency hospital after hours.

Medical records, vaccine proof, and specialist transfers

Good records prevent delays for boarding, grooming, emergency care, travel, referrals, and insurance claims.

Record need Best route What to include
New-client records Have your previous vet send records before the first appointment. Vaccines, exam notes, bloodwork, imaging, surgery notes, medication list, allergies, and chronic conditions.
Vaccine certificate Check the pet portal first or call the front desk. Pet name, owner name, date needed, and whether proof is for boarding, grooming, daycare, licensing, or travel.
Specialist referral Ask All Creatures to send records directly to the specialist or emergency hospital. Receiving hospital name, doctor name if known, phone, fax, email, appointment date, and reason for referral.
Pet insurance claim Request an itemized invoice and medical notes after the visit. Diagnosis, procedure names, medication details, lab charges, doctor notes, and payment receipt.

Boarding requirements for dogs, cats, ferrets, rabbits, and birds

All Creatures offers boarding for healthy established patients. Requirements protect boarded pets, hospitalized pets, staff, and other animals in the facility.

Boarding is appointment-based: All boarders must have scheduled drop-off and pick-up appointments. Ask the clinic about current capacity, pricing, deposit rules, medication administration, diet instructions, and vaccine status before booking.
Pet type Requirements listed by clinic Owner preparation
Dogs Annual veterinary exam, rabies vaccine, distemper vaccine, kennel cough vaccine, leptospirosis vaccine, negative fecal test, current heartworm test, and up-to-date flea, tick, and heartworm prevention. Bring regular food, medications, written instructions, leash, and only essential belongings.
Cats Annual veterinary exam, rabies vaccine, FVRCP vaccine, FeLV/FIV test, negative fecal test, and up-to-date flea and tick prevention. Use a secure carrier and confirm vaccine records are already in the clinic file.
Ferrets Annual veterinary exam, rabies vaccine or medical exemption, negative fecal test, distemper recommended but not required, and owner-provided single-tier cage. Ask whether flea prevention will be applied if boarding near dogs or cats.
Rabbits Annual veterinary exam and negative fecal test. Bring regular diet, hay, medications, written handling instructions, and carrier setup details.
Birds Annual veterinary exam. Polyoma vaccine is recommended but not required. Call about cage setup, diet, temperature needs, species handling, and stress reduction.
Boarding cost note: Published boarding prices can change. Confirm the current daily rate, medical boarding rate, multi-pet rate, deposit requirement, drop-off times, pick-up times, and late pick-up charges before your boarding date.

Billing, estimates, payment, CareCredit, and pet insurance

Veterinary costs vary by exam type, diagnostics, medication, sedation, surgery, dentistry, hospitalization, boarding, and emergency referral needs.

Payment methods

The clinic lists cash, checks for established clients, credit and debit cards, and CareCredit. It has also stated that Apple Pay and Google Pay are no longer accepted.

Written estimates

Ask for an itemized estimate before surgery, dentistry, imaging, hospitalization, or a multi-step treatment plan. Clarify what is required today and what can be staged later.

CareCredit

CareCredit may help approved clients spread eligible veterinary expenses over time. Confirm current terms and whether the expected service qualifies before authorizing care.

Pet insurance

Most pet insurance is reimbursement-based. Pay the clinic, request the invoice and medical notes, then submit the claim to your insurer.

Cost-control question: “Can you separate the must-do items from optional items and explain which costs affect safety, diagnosis, pain control, or long-term outcome?”

Map, directions, parking, and safe arrival checklist

Plan your route to 20 Commercial Street and call ahead if your pet may need special handling.

All Creatures Veterinary Hospital
20 Commercial Street
Salem, MA 01970
Main: 978-740-0290

Use the map for route planning only. Call the clinic before entering if your pet has coughing, vomiting, diarrhea, suspected parvovirus, respiratory symptoms, a bite risk, severe pain, or mobility problems.

Dogs

Use a secure leash and keep your dog close in the parking area and lobby. Tell the front desk if your dog is reactive, anxious, painful, or needs a quiet entry plan.

Cats

Use a latched carrier. Do not carry a cat loose in your arms because traffic, dogs, and lobby noise can trigger escape behavior.

Exotic pets

Ask for transport guidance. Birds, reptiles, rabbits, ferrets, and small mammals may need temperature control, low-noise handling, or species-specific carriers.

Documents

Bring vaccine records, prior test results, insurance details, current medications, diet information, and photos or videos that show the problem.

Official source checklist for this guide

This page summarizes practical details so pet owners do not need to open multiple pages just to find the address, phone, hours, emergency options, portal, pharmacy, boarding requirements, and payment notes.

Official page What it helps verify When to open it
Contact page Address, phone, fax, email, appointment route, and portal route. Open before calling, emailing, or sending records.
Salem pet care location page Clinic hours, location, and listed pet-care service categories. Open before visiting or checking the weekly schedule.
Veterinary services page Wellness, diagnostics, surgery, dentistry, spay/neuter, exotic care, boarding, and related services. Open when deciding if the clinic handles your pet’s species or care need.
Emergency care page Same-day urgent-care limits and nearby emergency or referral hospitals. Open when symptoms may need urgent or after-hours care.
Boarding page Boarding eligibility, species requirements, drop-off and pick-up process, and boarding preparation. Open before requesting boarding or confirming vaccine and test status.
Updates page Portal, pharmacy, payment-method updates, holiday closures, and posted hours notes. Open before payments, refills, portal setup, or holiday-week appointments.
Veterinarian team page Veterinarian names, roles, background, and team information. Open when requesting a specific doctor or learning about the care team.
Independent guide notice: USHospitalGuides.com is not All Creatures Veterinary Hospital, not a veterinary provider, not an emergency service, and not a government agency. Use official clinic links or the clinic phone number for final decisions, appointments, pricing, records, and urgent instructions.

Important pet health and safety notice

This guide helps with contact, scheduling, location, portal, records, billing, and preparation. It does not replace veterinary diagnosis or treatment.

Do not rely on online information for emergency triage. Breathing difficulty, poisoning, trauma, seizures, urinary blockage, heatstroke, severe pain, or sudden collapse needs immediate veterinary help.

All Creatures Veterinary Hospital FAQs

These questions focus on the clinic address, phone number, hours, appointments, emergency planning, pet services, boarding, portal use, records, and payment preparation.

1. What is the current address for All Creatures Veterinary Hospital?
The current clinic address is 20 Commercial Street, Salem, MA 01970. Use this address for GPS, rideshare, medical-record transfers, and appointment planning.
2. What is the phone number for All Creatures Veterinary Hospital?
The main phone number is 978-740-0290. Use it for appointments, urgent guidance during open hours, records, billing, pharmacy questions, and boarding help.
3. What are the listed clinic hours?
The listed hours are Monday 8:00 am – 6:00 pm, Tuesday through Thursday 8:00 am – 7:00 pm, Friday 9:00 am – 6:00 pm, Saturday 9:00 am – 1:00 pm, and Sunday closed. The clinic also notes a Friday 8:00 am – 9:00 am weekly staff meeting closure.
4. How do I request an appointment?
You can call 978-740-0290, email info@creaturehealth.com with your name and phone number, or use the All Creatures Pet Portal if you are an existing client.
5. What should a new client send before the first visit?
New clients should arrange for previous medical records before the first appointment. Include vaccine records, exam notes, lab results, imaging reports, surgery notes, current medications, allergies, and diet information.
6. Does All Creatures Veterinary Hospital handle emergencies?
The clinic provides emergency care for its patients during regular office hours, but same-day urgent appointments are limited. After hours or when the case is severe, use a 24-hour veterinary emergency hospital.
7. What animals does All Creatures Veterinary Hospital treat?
The clinic lists care for dogs, cats, birds, reptiles, amphibians, rabbits, ferrets, guinea pigs, rats, mice, hamsters, gerbils, and other pocket pets. Call ahead for uncommon species or specialized concerns.
8. What veterinary services are available?
Services include wellness exams, sick visits, vaccinations, geriatric medicine, in-house lab work, digital radiology, ultrasound, surgery, dentistry, digital dental radiology, spay/neuter, microchipping, exotic-pet care, case-specific hospitalization, boarding, and online pharmacy support.
9. What can I do through the All Creatures Pet Portal?
The portal can help existing clients review appointments, medications, standards of care, weight history, invoices, payments, and refill requests. Sign in with the email address already on file with the clinic.
10. What payment and financing options are listed?
The clinic lists cash, checks for established clients, credit and debit cards, and CareCredit. It has also stated that Apple Pay and Google Pay are no longer accepted. Pet insurance is usually handled by reimbursement after you submit invoices and medical notes to your insurer.