Texas Children’s Hosp. North Austin: Pediatric Care & Info

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Pediatric Hospital Guide · North Austin · Texas Children’s

Texas Children’s Hospital North Austin address, phone numbers, pediatric ER, appointments, services, parking, billing, and visitor information

Texas Children’s Hospital North Austin, also listed by Texas Children’s as Texas Children’s Hospital Austin, is located at 9835 North Lake Creek Parkway, Austin, TX 78717. The main hospital phone number is 737-229-2000.

Use this guide to call the right department, find the pediatric emergency center, schedule care, prepare for an appointment, use MyChart, request medical records, understand billing, check parking, and plan a family visit.

Call Main Hospital Call Pediatric ER Official Austin Page Appointment Steps
Emergency warning: If a child has trouble breathing, severe injury, seizure, blue lips, possible poisoning, severe allergic reaction, uncontrolled bleeding, or another life-threatening symptom, call 911 or go to the nearest emergency room. For the Texas Children’s Hospital Austin pediatric Emergency Center, call 737-229-2100.
Hospital address 9835 N Lake Creek Pkwy

Austin, TX 78717.

Main phone 737-229-2000

Use for hospital operator, general routing, and campus questions.

Pediatric ER 737-229-2100

Emergency Room & Pediatric ER at the Austin / North Austin Campus.

Primary care suite Suite 120

Texas Children’s Pediatrics Austin Campus is listed at this location.

Family support Guest Services

Call 737-229-4837 for campus support and family resources.

Portal MyChart

Use for appointments, messages, records, billing, and check-in tasks.

Texas Children’s Hospital North Austin overview

A quick, practical summary for parents, caregivers, expecting families, and referring providers.

Texas Children’s Hospital North Austin is part of Texas Children’s Austin campus expansion and provides pediatric hospital care, emergency services, outpatient pediatric clinics, specialty services, women’s services, urgent care access, imaging, surgery, therapy, and family support resources in the North Austin area.

The campus is especially useful for families who need pediatric-focused care close to Round Rock, Cedar Park, Leander, Pflugerville, Georgetown, North Austin, and nearby Central Texas communities. For final appointment availability, department location, visitor rules, insurance participation, or emergency instructions, always confirm directly with Texas Children’s.

Not the same as every Texas Children’s location: Texas Children’s has multiple Houston and Austin-area locations. Make sure your appointment is specifically at 9835 North Lake Creek Parkway before driving to the campus.

Texas Children’s Hospital North Austin phone directory

Use the correct number based on whether you need the operator, emergency center, primary care, women’s services, records, billing, or family support.

Need Phone / route Use it for
Main hospital 737-229-2000 Hospital operator, general campus routing, department transfer, inpatient location help, and general questions.
Pediatric Emergency Center 737-229-2100 Emergency Center questions, arrival guidance, and pediatric ER routing. Call 911 for life-threatening emergencies.
Texas Children’s Pediatrics Austin Campus 737-229-3400 Primary care, sick visits, well checks, immunizations, lab screening, forms, and pediatric office questions.
Guest Services 737-229-4837 Parking guidance, lodging resources, campus directions, family support, non-clinical requests, and visitor resources.
Family Advocacy 737-229-3385 Patient-family concerns, communication support, rights and responsibilities, and help resolving care-experience issues.
Language Services 737-229-3355 Interpreter assistance, language support, and communication help for families who prefer a language other than English.
Financial Counseling 737-229-2261 Financial counseling questions at the Austin campus.
Billing office 832-824-2300 Hospital bill questions, insurance billing questions, and statement support.
Health Information Management 832-824-1600 Medical-record release forms, record-copy questions, and protected health information requests.
Security 737-229-5400 Campus safety questions, lost-and-found routing, and security assistance.

Pediatric Emergency Center and urgent-care decisions

Know when to use the pediatric ER, when urgent care may be appropriate, and when to call 911.

Use the Emergency Center for serious symptoms

Go to the emergency room for severe breathing trouble, seizure, major trauma, head injury with concerning symptoms, dehydration, severe allergic reaction, poisoning concern, uncontrolled bleeding, severe pain, or symptoms that feel unsafe to wait.

Use urgent care for minor illnesses or injuries

Urgent care may be better for minor fever, mild asthma symptoms, sore throat, ear pain, minor cuts, sprains, rashes, or non-life-threatening symptoms when your pediatrician is unavailable.

Call before coming when unsure

For the pediatric Emergency Center at Texas Children’s Hospital Austin, call 737-229-2100. For life-threatening emergencies, call 911 instead of waiting on hold.

Bring the essentials

Bring the child’s insurance card, medication list, allergy list, recent discharge papers, specialist notes, vaccine history if relevant, and parent or guardian identification.

Do not delay emergency care: Online wait times, department pages, or third-party listings should never replace emergency judgment. If your child looks very ill, call 911 or go to the nearest emergency department.

How to schedule an appointment at Texas Children’s North Austin

The right scheduling path depends on whether your child needs primary care, specialty care, women’s services, imaging, surgery, therapy, or follow-up after an ER visit.

Confirm the department first. Decide whether you need pediatrics, pediatric specialty care, emergency follow-up, women’s services, surgery, therapy, imaging, laboratory, or another service.
Use MyChart if you are an established patient. Texas Children’s encourages MyChart for appointment scheduling, check-in tasks, messages, records, and billing access.
Call the department if you are new or unsure. Use the main hospital line at 737-229-2000 if you need routing. For the pediatrics office at Suite 120, call 737-229-3400.
Ask whether a referral is required. Some specialties may require a physician referral, prior records, imaging, authorization, or insurance approval before the appointment can be completed.
Complete pre-check-in when available. Use MyChart before the visit to verify demographics and insurance, pay copays, answer questionnaires, and sign documents electronically when prompted.
Arrive with records and medications. Bring medication bottles or an exact list, outside imaging discs or links, lab results, discharge papers, specialist letters, school forms, and insurance information.
Confirm the exact entrance and floor. North Austin has hospital, outpatient, ER, pediatrics, specialty, and women’s services routes. Confirm department floor and entrance before your visit.

Pediatric and women’s services available at the Austin / North Austin campus

Texas Children’s lists a broad range of Austin services. Always confirm whether the exact specialty, provider, and appointment type are available on the day you need care.

Service area Examples at or connected to North Austin What to confirm
Emergency and acute care 24/7 Pediatric Emergency Center, acute care beds, pediatric intensive care, neonatal intensive care, and inpatient services. Emergency entrance, visitor rules, parking, transfer status, and post-discharge follow-up plan.
Pediatric primary care Newborn care, well-child visits, immunizations, acute and chronic illness care, asthma prevention, nutrition, physicals, and routine screening. Provider availability, new-patient status, MyChart scheduling, records transfer, and vaccine history.
Pediatric specialty care Cardiology, neurology, neurosurgery, orthopedics, sports medicine, ENT, plastic surgery, nephrology, endocrinology, gastroenterology, rheumatology, genetics, urology, pulmonology, and more. Referral requirements, clinic floor, imaging needs, insurance authorization, and whether the visit is in-person or virtual.
Surgery and procedures Pediatric surgery, operating rooms, anesthesia, ENT procedures, orthopedic procedures, interventional radiology, and related pre-op services. Pre-op instructions, fasting rules, arrival time, anesthesia clearance, insurance authorization, and discharge plan.
Imaging, lab, and diagnostics Radiology, diagnostic imaging, lab and blood bank, fetal diagnostics, sleep center, cardiology testing, and specialty diagnostics. Order requirements, appointment time, check-in location, contrast or fasting instructions, and result-routing method.
Therapy and rehabilitation Physical therapy, occupational therapy, speech-language therapy, physical medicine and rehabilitation, and sports recovery support. Referral, therapy discipline, evaluation length, insurance visit limits, and home-program instructions.
Women’s and fetal services Pavilion for Women services, maternal-fetal medicine, fetal diagnostics, fetal surgery support, labor and delivery, and women’s gynecologic surgery. Clinic phone number, entrance, labor triage instructions, insurance, and provider coverage.
Support services Child Life, social work, spiritual care, language services, family advocacy, Guest Services, pharmacy, financial counseling, and security. Phone number, hours, eligibility, inpatient/outpatient availability, and whether a care-team referral is needed.
Department confirmation matters: Some Texas Children’s specialty pages list North Austin Campus floors and specialty-specific numbers. If your child is seeing a specific specialty, call that clinic or use MyChart rather than relying only on the main operator.

Texas Children’s Pediatrics Austin Campus at North Austin

The primary-care practice is listed at the North Austin location in Suite 120.

Practice name
Texas Children’s Pediatrics Austin Campus.
Address
9835 N Lake Creek Parkway, Suite 120, Austin, TX 78717.
Phone
Typical weekday hours
The official pediatrics location page lists Monday through Friday, 8:00 AM to 5:00 PM. Confirm holiday or provider-specific changes before going.
Care focus
Newborn through age 18 care, well-child visits, immunizations, hearing and vision screening, developmental assessments, acute illness visits, chronic condition support, physicals, and routine labs.
Location tip
The pediatrics office is listed on the first level in the outpatient services wing. Confirm the entrance before arrival if this is your first visit.

MyChart, online check-in, prescription refills, and digital access

MyChart is the main digital tool for many Texas Children’s appointment, record, communication, and billing tasks.

Before the visit

Use MyChart when available to verify patient information, insurance, questionnaires, electronic documents, copays, and appointment details before arrival.

After the visit

Use MyChart to view after-visit summaries, test results, visit instructions, messages, medication details, and follow-up tasks when released.

Prescription refills

For primary care, routine refill requests often begin with the pharmacy. If no refills remain, contact the practice or use MyChart messaging when appropriate.

Proxy access

Parents or legal guardians may need proxy access to manage a child’s MyChart account. Ask Texas Children’s staff if access does not appear correctly.

Portal support tip: MyChart is best for non-urgent tasks. Do not use portal messaging for emergency symptoms or a child who needs immediate medical evaluation.

Medical records, test results, and image requests

Medical records are protected health information. Texas Children’s requires the correct request process and authorization.

Check MyChart first. MyChart may show test results, after-visit summaries, immunizations, visit notes, appointment history, and other available records.
Use a Release of Information form for full records. If you need a formal copy, complete the medical-record release process and be specific about dates of service, visit type, and record sections.
Request imaging correctly. If your child needs radiology images for another physician, ask whether the receiving provider can access the images electronically or whether a disc/link is needed.
Allow processing time. Record requests can take time, especially if they involve multiple dates, external release, imaging, legal guardianship questions, or sensitive information.
Bring records from outside providers. For a new specialty visit, bring outside lab results, imaging, discharge summaries, vaccine history, medication list, and specialist notes.
Medical records contact: Texas Children’s Health Information Management lists 832-824-1600 for medical-record questions.

Billing, insurance, estimates, and financial assistance

Hospital bills, physician bills, insurance participation, deductibles, and financial assistance can be separate topics. Confirm details before scheduled services when possible.

Billing topic What to know Best next step
Insurance participation Texas Children’s accepts many plans, but facility-based physicians may bill separately and may not participate in the same plans. Check both Texas Children’s and your insurance plan before scheduled care.
Hospital bill questions Texas Children’s billing office is listed at 832-824-2300. Have the account number, patient name, date of service, and insurance card ready.
Financial counseling North Austin resources list Financial Counseling at 737-229-2261. Call before or soon after scheduled care if you need help understanding cost or assistance options.
Payment plans and financial assistance Texas Children’s publishes financial-assistance information and says financial counselors can help with unpaid bills and future-bill resources. Ask about financial assistance, discounts, payment schedules, required documents, and application deadlines.
Price estimates Texas Children’s provides cost-estimate and price-transparency resources for scheduled services. Request an estimate before planned imaging, surgery, testing, therapy, or outpatient procedures.
Out-of-pocket cost Your deductible, copay, coinsurance, prior authorization, and network status can change what you owe. Call your insurer and Texas Children’s billing team before scheduled services.
Billing caution: A doctor, hospital facility, anesthesia group, imaging service, pathology service, or outside laboratory may bill differently. Ask what separate bills you may receive.

Visitor information, family support, language services, and campus amenities

Family resources can make a hospital visit easier, especially during inpatient stays, surgery, emergency care, and specialty visits.

Guest Services

Call 737-229-4837 for campus directions, parking help, lodging information, dining guidance, and non-clinical support.

Family Advocacy

Call 737-229-3385 during business hours for family concerns, communication support, and help understanding patient rights and responsibilities.

Language Services

Call 737-229-3355 or ask the care team for interpreter support. Texas Children’s lists 24/7 language-support resources for families.

Wi-Fi and resource center

North Austin campus resources list CareWIFI access and family resource support. Ask Guest Services or your care team for the nearest resource location.

Child Life and Social Work

Child Life can help children cope with medical experiences. Social Work can help with family needs, planning, and support resources.

Photography and recording

Photography may be limited by privacy and care rules. Do not record staff, other patients, or clinical care without appropriate permission.

Visitor-policy note: Visitor rules can change due to infection-control needs, unit type, patient condition, age restrictions, or hospital policy. Check before bringing siblings or additional visitors.

Texas Children’s Hospital North Austin parking, directions, and map

North Austin campus resources state that surface parking is available on both sides of campus and that a self-parking garage is available for patients, families, and visitors.

Hospital campus address

Texas Children’s Hospital North Austin / Austin Campus
9835 North Lake Creek Parkway
Austin, TX 78717
Main: 737-229-2000

Use this map for general routing. Confirm the correct entrance for ER, outpatient clinics, primary care, women’s services, surgery, or inpatient visitation.

Parking tips

  • Use surface parking or the self-parking garage when available.
  • For the pediatric ER, follow Emergency Center signs instead of outpatient clinic signs.
  • For Suite 120 pediatrics, ask whether the outpatient entrance is the best entry point.
  • For surgery, imaging, or inpatient visits, confirm the entrance and floor in advance.
  • Accessible parking and walkway details may vary by lot or garage level.
Arrival tip: Save extra time for parking, check-in, elevators, security or visitor screening, and walking to the correct department.

What to bring for a pediatric visit or hospital appointment

A prepared parent or caregiver can help the care team move faster and avoid repeat paperwork.

Bring Why it helps Extra note
Photo ID and insurance card Needed for registration, billing, and insurance verification. Bring Medicaid, CHIP, commercial insurance, or secondary coverage cards if applicable.
Medication list Helps avoid dosage errors and medication conflicts. Include prescription, over-the-counter, inhalers, vitamins, supplements, and recent antibiotics.
Allergy list Critical for safe medication, anesthesia, imaging contrast, food, and latex precautions. Include reaction details and severity if known.
Outside records Specialists need prior diagnoses, lab results, imaging, discharge summaries, and operative notes. Upload, fax, bring printed copies, or bring imaging discs/links as instructed.
Vaccination history Useful for primary care, school forms, ER evaluation, and infection-control decisions. Check MyChart or your prior pediatrician’s portal before the visit.
School or sports forms Allows providers to complete forms based on the visit and current exam. Fill out parent sections before arrival.
Comfort items A toy, blanket, device, charger, snacks if allowed, and formula supplies can help children cope. Check fasting rules before surgery or procedures.
Questions list Parents often forget questions during stressful visits. Ask about diagnosis, warning signs, medicines, follow-up, school restrictions, and when to return.

Nearby family resources and local planning

Families traveling to North Austin may need lodging, food, parking help, pharmacy access, and directions between hospital departments.

Lodging help

Texas Children’s North Austin resources direct families to Guest Services for up-to-date lodging information near campus. Call 737-229-4837.

Dining and food

Ask Guest Services or the care team for on-campus food options, nearby restaurants, after-hours options, and any restrictions for inpatient units.

Pharmacy and prescriptions

Ask whether prescriptions will be sent to an on-site pharmacy, a Texas Children’s pharmacy, or your regular pharmacy before discharge.

Language and accessibility

Interpreter services and accessibility support may be available. Ask in advance if your family needs language, mobility, sensory, or communication assistance.

Official Texas Children’s links for North Austin families

Use these official resources for current details because hours, visitor policies, insurance, and department availability can change.

Austin campus overview

Open Texas Children’s Austin page

  1. Review Austin services and campus overview.
  2. Use the official location finder for current departments.
  3. Confirm the North Austin address before traveling.

Emergency Center locations

Open Emergency Center locations

  1. Select the Austin Emergency Room & Pediatric ER.
  2. Confirm address and phone number.
  3. Use 911 for life-threatening emergencies.

Appointments

Open appointment information

  1. Use MyChart if you are an established patient.
  2. Call the correct Austin department for new or specialty appointments.
  3. Complete pre-check-in when available.

Texas Children’s Pediatrics Austin Campus

Open pediatrics location

  1. Confirm Suite 120 details and phone number.
  2. Review primary-care services.
  3. Use MyChart for established-patient scheduling where available.

Medical and health records

Open medical records page

  1. Use MyChart for available online records.
  2. Complete the Release of Information form for formal records.
  3. Be specific about dates and record types.

Billing and bill pay

Open bill-pay information

  1. Use MyChart or official bill-pay options.
  2. Call the billing office for statement questions.
  3. Ask about financial counseling if needed.

Accepted insurance

Open accepted insurance plans

  1. Confirm plan participation before scheduled care.
  2. Ask whether facility-based physicians bill separately.
  3. Call your insurer for network and authorization details.

Visitor guidelines

Open visitor guidelines

  1. Check visitor limits before bringing siblings or relatives.
  2. Ask the unit about patient-specific restrictions.
  3. Follow infection-control and safety instructions on arrival.
Independent guide notice: This website is not Texas Children’s Hospital, Texas Children’s Pediatrics, Texas Children’s Pavilion for Women, Texas Children’s Urgent Care, an insurer, a billing office, or an emergency service. Use official Texas Children’s sources and your care team for final medical, billing, appointment, visitor, and emergency instructions.

Texas Children’s Hospital North Austin FAQs

Quick answers for parents and caregivers visiting the North Austin / Austin campus.

1. What is the address for Texas Children’s Hospital North Austin?
Texas Children’s Hospital North Austin, also listed as Texas Children’s Hospital Austin, is located at 9835 North Lake Creek Parkway, Austin, TX 78717.
2. What is the main phone number for Texas Children’s Hospital North Austin?
The main hospital phone number is 737-229-2000. Use this for general routing, department transfer, and campus questions.
3. What is the phone number for the pediatric Emergency Center?
The Texas Children’s Hospital Austin Emergency Room & Pediatric ER phone number is 737-229-2100. For life-threatening symptoms, call 911.
4. Does Texas Children’s North Austin have pediatric primary care?
Yes. Texas Children’s Pediatrics Austin Campus is listed at 9835 N Lake Creek Parkway, Suite 120, Austin, TX 78717, with phone number 737-229-3400.
5. Can I schedule appointments through MyChart?
Current patients with MyChart access may be able to schedule certain appointments, complete check-in tasks, view records, message care teams, and manage billing. New patients or specialty patients may need to call the department directly.
6. What services are offered at Texas Children’s North Austin?
Services connected to the Austin/North Austin campus include pediatric emergency care, pediatric primary care, specialty clinics, imaging, surgery, pharmacy, intensive care, neonatal care, therapy, women’s services, and family support resources. Department availability should be confirmed directly.
7. How do I request medical records from Texas Children’s?
Check MyChart first for available records. For formal copies, use Texas Children’s medical-record request process through Health Information Management and complete the required Release of Information form.
8. Is parking available at Texas Children’s Hospital North Austin?
Yes. North Austin campus resources state that surface parking is available on both sides of the campus and that a self-parking garage is available for patients, families, and visitors.
9. Who can help with lodging, directions, or family resources?
Guest Services can help with campus directions, parking questions, lodging information, and other family resources. The North Austin Guest Services number is 737-229-4837.
10. Does Texas Children’s North Austin accept my insurance?
Texas Children’s accepts many insurance plans, but coverage depends on your plan, service, provider, authorization, deductible, and network status. Check Texas Children’s accepted-insurance resources and call your insurer before scheduled services.