Uk Children's Hospital: Pediatric Care & Info

Children’s Hospital Guide · Lexington, Kentucky · Pediatric Care

UK Children’s Hospital pediatric care, emergency access, records, billing, parking, visitor rules, and family information

UK Children’s Hospital commonly refers to Golisano Children’s at UK, formerly Kentucky Children’s Hospital. The main hospital location is 800 Rose St., Lexington, KY 40536, and the main hospital phone number is 859-323-5000.

This guide helps parents and caregivers quickly find emergency entrance guidance, appointment phone numbers, pediatric services, visitor rules, parking, MyChart and medical records, billing contacts, preparation steps, maps, and official UK HealthCare sources.

Main: 859-323-5000 General Info: 859-323-5816 800 Rose St. Lexington, KY 40536

Call Main Hospital Appointments Emergency Info Medical Records

Medical emergency: If a child has trouble breathing, a seizure, major injury, poisoning, severe allergic reaction, severe bleeding, loss of consciousness, stroke-like symptoms, suicidal intent, or any life-threatening problem, call 911 or go to the nearest emergency department. Do not wait for an online form or routine appointment reply.

Official current name Golisano Children’s at UK

Formerly Kentucky Children’s Hospital.

Address 800 Rose St.

Lexington, KY 40536.

Main hospital number 859-323-5000

Use for main hospital routing and patient-room transfers.

General patient info 859-323-5816

Frequently used number for Golisano Children’s at UK general and patient information.

Appointments 859-257-1000

UK Health Connection also lists 800-333-8874 for appointments and physician selection.

Parking garage 110 Transcript Ave.

Main UK HealthCare parking garage for patients and visitors.

About UK Children’s Hospital / Golisano Children’s at UK

A pediatric hospital guide for families searching for UK Children’s Hospital, Kentucky Children’s Hospital, or Golisano Children’s at UK.

Golisano Children’s at UK is the current name for Kentucky Children’s Hospital. It serves as a regional pediatric referral and specialty care center for Central and Eastern Kentucky, with pediatric specialists, pediatric nurses, therapists, dietitians, licensed clinical social workers, child life specialists, pharmacists, and other child-focused care team members.

The hospital includes inpatient pediatric care, neonatal intensive care, pediatric intensive care, progressive care, adolescent behavioral health beds, pediatric trauma services, sedation and procedural services, and outpatient pediatric specialty clinics across the UK HealthCare system.

Name note: Families may search “UK Children’s Hospital,” “Kentucky Children’s Hospital,” “KCH,” or “Golisano Children’s at UK.” For current official UK HealthCare pages, look for Golisano Children’s at UK.

Contact information and when to call each number

Use the right route for appointments, hospital information, medical records, billing, parking, or patient-room transfers.

Need	Contact	Use it for
Medical emergency	911	Life-threatening symptoms, major injury, poisoning, seizure, breathing trouble, or immediate danger.
Main hospital routing	859-323-5000	Main hospital line and transfers to a child’s room when you know the patient or need routing.
Golisano Children’s general and patient information	859-323-5816	General patient information, directions, and information desk-type questions.
Appointments / find a physician	859-257-1000 or 800-333-8874	Schedule an appointment, choose a physician, or ask about UK HealthCare services.
Medical records	859-323-5117	Health Information Management, record copies, record release questions, and provider-to-provider record requests.
Billing	859-257-7900 or 800-967-2131	Hospital or physician billing, itemized statements, insurance, and payment questions.
Parking	859-257-5757	Parking garage questions, shuttle questions, and visitor parking guidance.
Social services	859-323-5501	Family support, lodging questions, discharge planning support, and social service routing.

Do not use routine contact for emergencies: For urgent symptoms, call 911 or use emergency care. Routine appointment, billing, and record phone numbers are not emergency-response lines.

Pediatric emergency care and where to go

The Makenna David Pediatric Emergency Center is the dedicated children’s emergency center at UK HealthCare.

Dedicated pediatric emergency center

The pediatric emergency center has a separate waiting and treatment space and staff geared for pediatric emergency care.

Separate pediatric entrance

UK HealthCare says short-term parking is available near the separate pediatric entrance off South Limestone.

Pediatric trauma capability

The emergency center page states it has been verified as a Pediatric Level I Trauma Center by the American College of Surgeons Committee on Trauma.

Emergency signs

Seek emergency care for trouble breathing, seizures, severe allergic reaction, major trauma, poisoning, severe bleeding, unconsciousness, or sudden severe symptoms.

ER rule: If you are unsure whether a child’s symptoms are serious, choose safety. Call 911, contact your child’s doctor, or go to the nearest emergency department.

Appointments, referrals, MyChart, and pediatric clinic routing

UK HealthCare pediatric care may involve the main children’s hospital, Kentucky Clinic, primary care pediatrics, specialty clinics, or after-hours clinic services.

Call UK Health Connection for appointment help. Use 859-257-1000 or 800-333-8874 to schedule, choose a physician, or ask where your child should be seen.

Use your child’s pediatrician or referring doctor for specialty care. Many pediatric specialty visits need referral information, prior records, imaging, lab results, or insurance authorization.

Use MyChart when available. MyChart can help families request, cancel, or reschedule appointments, view results, view immunizations and allergies, see discharge instructions, and share records electronically.

Ask where the visit is located. Pediatric appointments may be at Golisano Children’s at UK, Kentucky Clinic, Good Samaritan Professional Arts Center, Kentucky Clinic South, Richmond Road, or another UK HealthCare site.

Confirm parking and arrival time. Before a first visit, ask which garage, entrance, floor, wing, and registration desk should be used.

Bring needed documents. Bring insurance cards, ID for parent or guardian, medication list, allergy list, referral paperwork, vaccine records, guardianship paperwork if needed, and prior test results if requested.

Appointment tip: Ask whether the appointment is hospital-based, clinic-based, telehealth, primary care, specialty care, infusion, imaging, lab, surgery, or emergency follow-up. That determines where to go and what paperwork is needed.

Pediatric services and departments families commonly search for

Use these categories to understand what kind of care may be available and which department to ask about.

Care area	What it may involve	What to ask before arriving
Pediatric emergency care	Dedicated children’s emergency space, pediatric emergency staff, trauma care, imaging access, and urgent evaluation.	Use emergency care for urgent symptoms. For severe symptoms, call 911.
NICU / newborn care	Neonatal intensive care, newborn nursery, neonatal abstinence care, and fragile newborn support.	Visitor rules, parent stay options, discharge planning, lactation support, and records access.
PICU / intensive care	Pediatric intensive care, cardiac intensive care, respiratory support, complex monitoring, and critical illness care.	Care-team communication, overnight parent options, social services, and visitor rules.
Pediatric specialty care	More than 70 pediatric specialists across many specialties and supporting clinical teams.	Referral needs, records needed, appointment location, provider name, insurance authorization, and expected follow-up.
Cancer and blood disorders	DanceBlue Pediatric Hematology & Oncology and related specialty care.	Clinic floor, infusion needs, lab timing, visitor rules, and whether records or scans should be sent before the visit.
Radiology and procedures	Pediatric imaging, radiology reports, sedation/procedural support, and specialized imaging coordination.	Fasting instructions, sedation instructions, arrival time, guardian consent, and how results will be sent.
Child life and family support	Support to help children understand the hospital, prepare for procedures, cope with feelings, and use play as part of the hospital experience.	Whether child life support is available before a procedure, admission, test, or stressful visit.
After-hours pediatric care	UK Twilight Children’s Clinic for certain after-hours pediatric needs.	Whether symptoms belong in urgent care, the pediatric emergency center, or scheduled clinic care.

Service confirmation: Pediatric specialty locations, hours, referral requirements, and appointment availability can change. Confirm with UK HealthCare or your child’s care team before traveling.

Visitor guidance, parent/caregiver rules, and patient-room calls

Visitor policies can change. Always confirm current rules before visiting a hospitalized child.

Visitor topic	Current practical guidance	Why it matters
Adult parents/caregivers	UK HealthCare’s pediatric visitation policy says only two adult parents/caregivers may accompany a pediatric patient until further notice.	Pediatric units balance family presence, patient safety, infection control, and unit operations.
Parent/caregiver stay	Parents/caregivers may stay with their child 24 hours a day and must wear required identification such as the green ID bracelet described by UK HealthCare.	Identification supports unit safety and patient privacy.
General visiting hours	The pediatric visitation page lists visiting hours as 9 a.m. to 9 p.m. daily.	Check the unit for exceptions, intensive care rules, or updated infection-control policies.
Calling a patient	If you know the room number, call the child’s room directly; otherwise call the hospital at 859-323-5000 to be transferred.	Staff may only share limited condition information by phone to protect privacy.
Cards and flowers	UK HealthCare says cards and flowers are delivered to pediatric patient rooms on weekdays, with ICU flower handling at the desk.	Some units may restrict certain items for infection-control or safety reasons.
If you are sick	Do not visit if you have cold, sore throat, fever, or contagious symptoms.	Hospitalized children may be medically fragile or immunocompromised.

Visitor-rule note: Respiratory season, outbreaks, unit type, patient condition, and safety issues can change visitor rules. Call before visiting when rules matter.

Medical records, MyChart, proxy access, and record release

For children, records access may involve MyChart, parent/guardian proxy rules, authorization forms, and Health Information Management.

Record need	Best route	Important detail
Online access	MyChart	MyChart can show test results, radiology reports, office visit summaries, immunizations, allergies, discharge instructions, and appointment tools when available.
Complete record copy	Health Information Management	Call 859-323-5117 or fax release forms to 859-218-7658.
Provider-to-provider records	Doctor office request	UK HealthCare says a doctor’s office can call 859-323-5117 to request records, and records may be faxed to the doctor before or on the appointment day.
Printed copies	Authorization form	Print, mail, fax, or complete authorization through the listed HIM locations. The first copy is listed as free; additional copies may have fees.
Teen proxy access	MyChart proxy rules	Parent/guardian access can change as a child ages. Contact HIM for copies for patients ages 14 to 17 when needed.

Record request tip: Have the child’s full legal name, date of birth, dates of service, department or clinic, record type, receiving provider, and parent/guardian documentation ready before calling.

Billing, insurance, itemized statements, and financial questions

UK HealthCare billing can include both hospital/facility charges and physician billing.

Billing phone

For hospital or KMSF physician billing questions, call 859-257-7900 or toll-free 800-967-2131, Monday-Friday, 8 a.m.-4:30 p.m.

Hospital vs physician bill

UK HealthCare explains that KMSF bills physician services, while hospital billing covers facility charges such as room, nursing, labs, and medical supplies.

Insurance approval

If Golisano Children’s at UK is not on your participating-hospital list, UK HealthCare says you may need proper approval from your health plan.

Surprise billing protections

UK HealthCare’s billing page explains protections from balance billing for emergency services and certain services at in-network facilities.

Before scheduled care

Ask whether pre-authorization is required, whether the hospital and physicians are in network, and whether separate physician bills may arrive.

After emergency care

Keep the discharge paperwork, account numbers, insurance explanation of benefits, and any itemized-statement request details.

If you need help paying

Call billing or financial counseling to ask about statements, estimates, insurance approval, and financial assistance routes.

Location, map, parking garage, emergency entrance, and shuttles

Campus navigation matters because pediatric hospital care, emergency care, clinics, and parking may use different entrances.

Golisano Children’s at UK

800 Rose St.
Lexington, KY 40536
Main phone: 859-323-5000

Use this for the main children’s hospital location. Confirm the exact entrance and department before arrival.

UK HealthCare Parking Garage

110 Transcript Ave.
Lexington, KY 40508
Parking phone: 859-257-5757

UK HealthCare says parking is free for UK HealthCare patients and visitors, with shuttles available from the garage.

Emergency entrance note: For pediatric emergency care, UK HealthCare describes a separate pediatric entrance off South Limestone with short-term parking nearby. For scheduled visits, confirm whether you need the main hospital, Kentucky Clinic, a specialty clinic, or another site.

Preparing for your child’s hospital stay

UK HealthCare recommends bringing comfort items and practical essentials while leaving unsafe or unnecessary items at home.

Bring for comfort

Favorite blanket or pillow
Favorite toys
Comfortable pajamas, robe, and slippers
Favorite movies, games, or books
Anything that helps your child feel calmer

Bring for care

Medication list with doses and times
Allergy list
Glasses or contact lenses
Retainers or dental appliances
Toiletries
Insurance and guardian documents

Do not bring unless told

Home medications unless the doctor says to bring them
Small appliances
Pets
Large valuables
Items that cannot be safely cleaned or stored

Family lodging support

Parents may have overnight options depending on unit and situation
Ronald McDonald House may be available with hospital referral
Ask Social Services at 859-323-5501
Ask about nearby discounted lodging when needed

Preparation tip: Be honest with children in age-appropriate language. Ask child life or the care team how to explain a procedure, surgery, test, or hospital stay.

Official source checklist for UK Children’s Hospital

Use these official UK HealthCare pages for final verification before traveling, visiting, requesting records, paying bills, or planning care.

Official source	What it helps verify	When to use it
Golisano Children’s at UK location page	Official current name, former Kentucky Children’s Hospital name, address, main phone, 24/7 hospital access, parking, and pediatric hospital overview.	Use first for address, phone, map, and official hospital identity.
Golisano Children’s at UK overview	Comprehensive pediatric care, supportive services, pediatric specialists, child-focused programs, and clinic locations.	Use to understand services and pediatric care pathways.
Makenna David Pediatric Emergency Center	Dedicated pediatric emergency center, separate pediatric emergency space, Level I pediatric trauma verification, and South Limestone arrival guidance.	Use for emergency entrance and pediatric ER details.
UK HealthCare map	Important addresses, information desk, appointment, security, parking numbers, shuttle details, and parking garage locations.	Use before driving or parking on the main campus.
Information for Patients & Families	Patient-room calling, visitor illness warnings, flowers, gift shop, and family guidance.	Use before visiting or calling a hospitalized child.
Visitation Policies	Parent/caregiver accompaniment rules, caregiver stay rules, bracelet identification, visiting hours, and flowers/gift shop guidance.	Use before visiting because policies may change.
Medical Records	Health Information Management phone, fax, MyChart record access, authorization form, printed copy process, and record fees.	Use for medical record copies and provider-to-provider records.
Payment & Insurance	Billing phone numbers, hospital vs physician billing, insurance participation notes, itemized statements, and surprise billing protections.	Use for billing, insurance, financial questions, and itemized statement requests.
Frequently Used Phone Numbers	Appointments, Golisano Children’s general and patient information, parking, billing, medical records, security, social services, interpreter lines, and referral numbers.	Use when you need the correct phone number quickly.
Preparing for Your Child’s Hospital Stay	What to bring, what not to bring, registration guidance, comfort items, medication-list advice, and family lodging notes.	Use before admission, surgery, or a planned hospital stay.

Independent guide notice: This website is not UK HealthCare, Golisano Children’s at UK, Kentucky Children’s Hospital, an emergency service, a doctor’s office, a billing office, or a patient portal. Always confirm current care instructions, visitor rules, entrance directions, parking, medical records, appointments, and billing details with UK HealthCare or your child’s care team.

UK Children’s Hospital FAQs

Common questions families ask before calling, visiting, parking, requesting records, or getting pediatric care.

1. What is the official name of UK Children’s Hospital?

The current official name is Golisano Children’s at UK. It was formerly known as Kentucky Children’s Hospital.

2. Where is UK Children’s Hospital located?

Golisano Children’s at UK is located at 800 Rose St., Lexington, KY 40536.

3. What is the main phone number?

The main hospital phone number listed for Golisano Children’s at UK is 859-323-5000. UK HealthCare also lists 859-323-5816 for Golisano Children’s general and patient information.

4. How do I schedule a pediatric appointment?

Call UK Health Connection at 859-257-1000 or 800-333-8874 for appointment help or to choose a physician. Some pediatric specialties may also require a referral or prior records.

5. Does UK Children’s Hospital have a pediatric emergency room?

Yes. The Makenna David Pediatric Emergency Center is the dedicated children’s emergency center at UK HealthCare, with a separate pediatric waiting and treatment space and a separate pediatric entrance off South Limestone.

6. Where should I park for UK Children’s Hospital?

UK HealthCare lists the main parking garage at 110 Transcript Ave., Lexington, KY 40508. Parking is free for UK HealthCare patients and visitors, and shuttle support is available from the garage.

7. How do I request my child’s medical records?

Call UK HealthCare Health Information Management at 859-323-5117. You may also use MyChart for available records or complete an authorization form for printed or released records.

8. Who do I call for billing questions?

Call UK HealthCare patient billing at 859-257-7900 or 800-967-2131. Billing may include hospital or facility charges and physician billing through KMSF.

9. What are the visitor rules for pediatric patients?

UK HealthCare’s pediatric visitation policy says two adult parents or caregivers may accompany a pediatric patient until further notice, and parents or caregivers may stay with the child 24 hours a day while following identification and safety rules.

10. Is this guide an official UK HealthCare page?

No. This is an independent information guide. For current medical instructions, visitor policies, entrance directions, parking, appointments, billing, and medical records, use official UK HealthCare pages or call the hospital directly.