Snoqualmie Valley Health Hospital: Contact & Patient Info

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Hospital Guide · Snoqualmie WA · Patient Contact Information

Snoqualmie Valley Health Hospital contact, emergency department, appointments, MyChart, billing, records, imaging, and patient info

Snoqualmie Valley Health Hospital is located at 9801 Frontier Avenue SE, Snoqualmie, WA 98065. The hospital serves Snoqualmie Valley and surrounding communities as an independent public hospital district with emergency care, primary care, imaging, outpatient services, and patient support resources.

Use this guide to call the hospital, decide when to use the emergency department, schedule appointments, access MyChart, request medical records, contact billing, check financial assistance, prepare for imaging, and find the correct department before you visit.

Call Hospital: 425-831-2300 Emergency: Call 911 Schedule Appointment Map & Directions
Medical emergency? If you have chest pain, stroke symptoms, trouble breathing, severe injury, uncontrolled bleeding, severe abdominal pain, collapse, suspected heart attack, or another life-threatening condition, call 911 immediately or go to the nearest emergency department.
Hospital address 9801 Frontier Ave SE

Snoqualmie, WA 98065.

Main phone 425-831-2300

Use for hospital operator routing and general hospital questions.

Scheduling 425-831-2313

Use for primary care, certain specialty appointments, and hospital service scheduling.

Emergency department 24/7 ER

Emergency services page states the ER is staffed around the clock by emergency physicians.

Billing office 425-831-2310

Patient Financial Services is listed Monday–Friday, 8:00 AM–4:30 PM.

Medical records Verisma

Email snoqualmiehealth@verisma.com or fax 678-669-9756 for release requests.

Snoqualmie Valley Health Hospital overview

A practical patient-information guide for the Snoqualmie Valley hospital campus and related care access points.

Snoqualmie Valley Health is an independent public hospital district serving Snoqualmie Valley and surrounding areas. Its official “About” page says residents can access primary care providers, board-certified emergency medicine physicians, outpatient services, and medical specialties.

The hospital campus at 9801 Frontier Avenue SE is the main hospital location. Snoqualmie Valley Health also lists Snoqualmie Ridge Medical Clinic, Snoqualmie Ridge Urgent Care, and North Bend Clinic as related access points for care.

Brand note: Older pages may say Snoqualmie Valley Hospital, while current branding uses Snoqualmie Valley Health. Patient contact information should be verified on the official Snoqualmie Valley Health site before visiting.

Contact information and location routing

Use the right phone number before driving in, especially for appointments, urgent care, referrals, billing, records, and imaging.

Need Official contact Best use
Main hospital Snoqualmie Valley Hospital, 9801 Frontier Avenue SE, Snoqualmie, WA 98065. Phone: 425-831-2300. Hospital operator, emergency department location, hospital-based services, and general routing.
General questions info@LiveBoldlySVH.org Non-urgent general questions and public-records request routing. Do not send urgent medical issues by email.
Scheduling 425-831-2313 New and returning patient appointments, primary care, certain specialty clinics, and hospital service scheduling.
Referrals 425-831-3521 Referral questions and coordination from an outside provider.
Snoqualmie Ridge Medical Clinic 35020 SE Kinsey Street, Snoqualmie, WA 98065. Phone: 425-831-2313. Primary care and clinic appointment routing.
Snoqualmie Ridge Urgent Care 35020 SE Kinsey Street, Snoqualmie, WA 98065. Phone: 425-831-3800. Urgent-care routing when the issue is not immediately life-threatening.
North Bend Clinic 712 SW Mt Si Blvd, North Bend, WA 98045. Phone: 425-831-2313. North Bend primary care location questions and clinic scheduling.
Email safety: Do not email symptoms, emergencies, medication reactions, chest pain, stroke signs, or urgent clinical concerns. Call the appropriate clinic, call 911, or go to emergency care.

Emergency department: when to go to Snoqualmie Valley Hospital ER

The emergency-services page says the ER is staffed 24/7 by board-certified, specialty-trained emergency physicians.

Go now or call 911

Use emergency care for suspected heart attack, stroke symptoms, severe pain, uncontrolled bleeding, head injuries, fractures, severe abdominal pain, respiratory distress, severe allergic reaction, or life-threatening illness.

24/7 physician staffing

The hospital states its emergency department is staffed around the clock through a partnership with Sound Physicians.

Trauma, cardiac, and stroke designations

The official emergency-services page notes Trauma Level V, Level II Cardiac Care, and Level III Stroke Care designations.

Stabilization and transfer

Emergency departments evaluate and stabilize urgent medical conditions. If a higher level of specialty care is needed, patients may be transferred when medically appropriate.

Stroke reminder: Face drooping, arm weakness, speech trouble, sudden confusion, sudden vision loss, sudden severe headache, or sudden balance trouble should be treated as time-sensitive emergency symptoms.

Appointments, new patients, returning patients, and referrals

Snoqualmie Valley Health allows new and returning patients to schedule online or by phone for family medicine and certain specialty providers.

Choose the care type. Decide whether you need primary care, specialty care, imaging, emergency care, urgent care, physical rehabilitation, swing bed referral, or another hospital service.
Call scheduling or book online. Call 425-831-2313 for scheduling. New patients may schedule online with family medicine and certain specialty providers.
Use MyChart if you are a returning patient. Returning patients can log in to MyChart for appointment access, messages, results, bill pay, and primary-care scheduling features.
Coordinate referrals early. Referral phone is 425-831-3521. Ask your outside provider to send referral information before your appointment.
Bring insurance and medication information. Bring photo ID, insurance card, medication list, allergies, prior records, referral paperwork, and any test results related to the visit.
Appointment warning: If symptoms may be a medical emergency, do not wait for an appointment. Call 911 or go to the emergency department.

MyChart patient portal: records, test results, messages, appointments, and bills

The official MyChart page describes MyChart as a free online patient portal for health information access.

MyChart feature What it helps with Patient tip
View medical information Review medications, immunizations, allergies, medical history, after-visit summaries, and care instructions. Check details before follow-up visits so you can ask better questions.
Test results Receive most test results online. Ask your provider when results are expected and who will explain abnormal findings.
Messaging Send messages to your doctor for non-emergency follow-up questions. Do not use portal messages for emergencies or rapidly worsening symptoms.
Appointments Schedule or request some primary care appointments. Call instead if timing is urgent or you are unsure which service you need.
Bill pay Pay bills online and manage paperless billing preferences. Contact Patient Financial Services if you need financial assistance or have estimate questions.
Proxy access Manage MyChart for a family member when proxy access is approved. Ask about proxy setup for children, dependent adults, or caregivers.
MyChart support: The MyChart page lists help for account access at 833-880-3100.

Medical records, release forms, immunization records, and processing time

Snoqualmie Valley Health medical records are managed through Verisma, with email, fax, mail, and MyChart request options.

Records manager
Medical records are managed securely through Verisma. Verisma is not located on the SVH campus.
Records email
Records fax
678-669-9756
Doctor access phone
866-984-1399 for physician-to-records access related to patient care.
Mailing address
Snoqualmie Valley Hospital, Attn: Medical Records Department, 9801 Frontier Ave SE, Snoqualmie, WA 98065.
Office hours
Monday–Friday, 9:00 AM–4:30 PM, closed major holidays.
Processing time
The medical-records page says to allow up to 15 business days for processing.
Record need Best route What to include
Records for your own use Complete the patient request form or use MyChart when available. Full name, date of birth, dates of service, records requested, delivery method, signature, and contact information.
Records for another doctor Ask the receiving doctor to contact Medical Records, or send a signed release form. Provider name, fax number, reason for release, visit dates, and urgency if care is pending.
Immunization records Use MyIR or MyChart when applicable. Patient name, birthdate, school or childcare requirement, and deadline.
Legal or third-party request Do not use the patient-only online request form if you are an attorney or third party. Proper authorization, documentation, and correct request route.
Medical-record amendment Use the hospital’s amendment process when you believe a record needs correction. Record date, specific item, explanation, and requested amendment.
Record request script: “I need records from Snoqualmie Valley Health for dates of service ____. Please send them to ____ by fax/email/mail. My full name is ____, date of birth is ____, and my callback number is ____.”

Billing, online bill pay, estimates, insurance, and no-cash policy

Patient Financial Services handles billing questions, estimates, discounts, financial aid, and insurance support.

Billing topic Official detail Patient action
Patient Financial Services Phone: 425-831-2310. Email: billing@LiveBoldlySVH.org. Monday–Friday, 8:00 AM–4:30 PM. Call for charge questions, estimates, discounts, financial aid, insurance, and payment options.
Online bill pay Online payments are offered through the bill-pay login, with no fee for online payments. Use MyChart/bill pay for secure payment when available.
Payment timing Credit card payments are charged immediately and processed within two business days. Save confirmation details until your account reflects the payment.
Cash payment The billing page says Snoqualmie Valley Health does not accept cash payments. Use an accepted non-cash payment method or ask billing what options are available.
Insurance network The billing page advises checking with your insurance company and provides Tax ID 91-0908129 for plan questions. Call your insurer before non-emergency services to verify coverage and out-of-pocket cost.
Good Faith Estimate Patients without insurance or not using insurance have the right to receive a Good Faith Estimate for non-emergency items or services. Ask for a written estimate before scheduled non-emergency care.
Bill dispute threshold The billing page says if a bill is at least $400 more than the Good Faith Estimate, it may be disputed. Save a copy or photo of the estimate.
Emergency billing note: In a life-threatening emergency, seek emergency care first. Billing, network, and estimate questions can be handled after stabilization.

Financial assistance, charity care, sliding fee support, and insurance enrollment

Snoqualmie Valley Health provides patient financial assistance resources and insurance enrollment support.

Financial assistance

The billing page says patients can apply for financial assistance online through MyChart or use paper applications available at reception desks and on the website.

Sliding Fee Scale

The billing page says Snoqualmie Valley Health offers a Sliding Fee Scale based on income guidelines for qualifying patients.

Medicaid and Apple Health support

Financial counselors can help determine whether programs like Medicaid or other coverage options may help.

Insurance enrollment

A Certified Application Counselor is available for WA Health Benefit Exchange and Medicaid enrollment support through Patient Financial Services.

Financial assistance mail
Snoqualmie Valley Hospital, Attn: Billing and Patient Financial Services Department, 9801 Frontier Ave SE, Snoqualmie, WA 98065.
Phone
Fax
425-831-3600
What to ask
Ask which documents are required, whether one application covers the household, and whether your care date is eligible.

Diagnostic imaging: CT, MRI, ultrasound, X-ray, DEXA, and scheduling

The diagnostic imaging page says Snoqualmie Valley Health offers imaging for outpatients, inpatients, emergency department patients, and physical rehabilitation patients.

CT

CT imaging may be ordered for emergency, outpatient, or follow-up evaluation depending on the clinical need.

MRI

MRI services are listed by the diagnostic imaging department.

Ultrasound

Ultrasound is listed among imaging services offered by the hospital.

X-ray

X-ray services are available as part of routine and emergency imaging support.

Bone density test

DEXA bone density testing is listed on the imaging page.

Stress echocardiogram

Stress echocardiogram is listed among imaging services.

Imaging contact Official detail Use
Imaging Department phone 425-831-2370 Imaging department questions.
Scheduling / referral authorization 425-831-2313, option 4 Scheduling and referral authorization for imaging.
Scheduling / referral fax 425-831-2396 Provider imaging orders and referral documents.
After 5 PM / weekend referral fax 425-888-1924 After-hours or weekend fax routing listed by the imaging page.
Imaging note: The imaging page says exams are interpreted by board-certified radiologists 24 hours a day, 7 days a week, and digital exams can be shared with follow-up providers.

Hospital and clinic services to know before you call

Use the service category to choose the right contact route and avoid being transferred multiple times.

Service need Best starting route What to prepare
Emergency care Emergency Department or 911 Symptoms, medications, allergies, medical history, ID, insurance, and emergency contact if available.
Primary care Scheduling at 425-831-2313 or MyChart Medication list, preventive-care needs, chronic conditions, prior provider records, and preferred clinic location.
Specialty clinic Scheduling or referral phone Referral, diagnosis, recent labs, imaging, insurance authorization, and specialist notes.
Diagnostic imaging Imaging scheduling/referral authorization Provider order, insurance authorization, prior imaging, metal implant details, and fasting instructions if applicable.
Swing Bed Program Program referral contact Hospital discharge plan, therapy needs, medical stability, payer information, and referral documents.
Billing or financial assistance Patient Financial Services at 425-831-2310 Account number, date of service, insurance card, EOB, income documents if applying for assistance, and estimate questions.

How to prepare for a visit to Snoqualmie Valley Health

Bring the right documents and ask the right questions so registration, care, billing, and follow-up are smoother.

Bring identification and insurance. Bring a government ID, insurance card, Medicare/Medicaid/Apple Health card if applicable, and any referral or authorization.
Bring a medication list. Include prescription drugs, over-the-counter medicines, supplements, inhalers, injections, allergies, and the pharmacy you use.
Bring prior records when relevant. Bring outside labs, imaging CDs or reports, discharge summaries, procedure notes, and specialist instructions.
Ask about cost before scheduled non-emergency care. Ask for an estimate, insurance verification, and financial assistance information before planned services.
Know your follow-up plan. Before leaving, ask when results will be available, who will call, what symptoms require urgent care, and whether follow-up is in MyChart.
Patient question script: “What is the next step, when will results be available, who should I call if symptoms worsen, and will this visit appear in MyChart?”

Public information, policies, compliance, and public-records requests

Snoqualmie Valley Health is King County Public Hospital District No. 4, so public-records and district documents have a separate route from patient medical records.

Public records are not medical records

Public-records requests relate to district governance and public documents. Patient records use the Medical Records release process.

Five-business-day acknowledgement

The public-information page says the district will acknowledge public-records requests within five business days.

Compliance hotline

The page lists a toll-free compliance hotline at 1-855-387-4416 for anonymous compliance concerns.

Patient policies

The public-information page links patient policies such as admission, medical aid in dying, end-of-life care, financial assistance, non-discrimination, and reproductive health services.

Routing rule: Use Medical Records for your health chart. Use Public Records only for district/governance records and other public documents.

Map, parking, and arrival notes

The main hospital campus is on Frontier Avenue SE in Snoqualmie, Washington.

Snoqualmie Valley Hospital
9801 Frontier Avenue SE
Snoqualmie, WA 98065
Main phone: 425-831-2300
General email: info@LiveBoldlySVH.org

Use the map for directions. For emergencies, call 911 instead of relying only on navigation time.

Official source checklist for this Snoqualmie Valley Health Hospital guide

Use these official pages for final verification because phone numbers, services, policies, billing rules, and portal instructions can change.

Official page What it verifies When to use it
Contact page Hospital address, main phone, general email, clinic locations, urgent care phone, and department contact routing. Use first for phone numbers and location selection.
Emergency Services 24/7 emergency department staffing, emergency conditions treated, Trauma Level V, Cardiac Level II, and Stroke Level III information. Use for ER capability and emergency-routing details.
Schedule an Appointment New-patient scheduling, returning-patient MyChart routing, scheduling phone, referral phone, and emergency 911 warning. Use for appointment and referral planning.
MyChart Portal features, MyChart login, proxy access, My Care Corner note, and medical-records link. Use for patient portal and online record access.
Medical Records Verisma record management, release methods, fax, email, doctor access phone, office hours, processing time, and record-copy cost notes. Use when requesting patient medical records.
Billing & Payment Information Patient Financial Services phone, billing email, online bill pay, accepted payment notes, financial assistance, estimates, insurance, No Surprises Act, and no-cash policy. Use for bill pay, estimates, financial aid, and insurance questions.
Diagnostic Imaging Imaging services, radiology interpretation, digital exams, imaging phone, scheduling phone, and referral fax numbers. Use for CT, MRI, ultrasound, X-ray, DEXA, and imaging scheduling.
Public Information Public-records request process, district public information, patient policy links, financial information, and compliance hotline. Use for district records, not personal medical records.
About Snoqualmie Valley Health Independent public hospital district context, care scope, Trauma Level V, Cardiac Level II, Stroke Level III, mission, awards, and accreditation information. Use for organization background and care-scope context.
Independent guide notice: This website is not Snoqualmie Valley Health, not a hospital department, not an emergency service, and not a medical provider. Use the official hospital, your care team, MyChart, Patient Financial Services, Medical Records, or 911 for final medical, billing, records, emergency, and appointment decisions.

Snoqualmie Valley Health Hospital FAQs

Common questions for patients looking for hospital contact details, ER access, appointments, MyChart, records, billing, financial assistance, imaging, and visit preparation.

1. Where is Snoqualmie Valley Health Hospital located?
Snoqualmie Valley Hospital is located at 9801 Frontier Avenue SE, Snoqualmie, WA 98065.
2. What is the main phone number for Snoqualmie Valley Health Hospital?
The main hospital phone number is 425-831-2300. Use this for general hospital routing and location questions.
3. Does Snoqualmie Valley Health have a 24-hour emergency department?
Yes. The official emergency-services page says the emergency department is staffed 24/7 by board-certified, specialty-trained emergency physicians.
4. When should I call 911 instead of scheduling an appointment?
Call 911 for suspected heart attack, stroke symptoms, trouble breathing, severe injury, uncontrolled bleeding, collapse, severe abdominal pain, or another life-threatening medical emergency.
5. How do I schedule an appointment?
Call scheduling at 425-831-2313 or use the official appointment page. Returning patients can also use MyChart for eligible appointment options.
6. How do I access MyChart for Snoqualmie Valley Health?
Use the official MyChart page and select Snoqualmie Valley Health. MyChart lets patients view health information, test results, after-visit summaries, messages, bills, and some appointment features.
7. How do I request medical records from Snoqualmie Valley Health?
Medical records are managed through Verisma. Requests can be emailed to snoqualmiehealth@verisma.com, faxed to 678-669-9756, mailed to the hospital’s Medical Records Department, or requested through MyChart when available.
8. How long do medical-record requests take?
The official medical-records page says to allow up to 15 business days for processing.
9. Who do I call for billing or financial assistance?
Call Patient Financial Services at 425-831-2310 or email billing@LiveBoldlySVH.org. The office is listed Monday through Friday, 8:00 AM to 4:30 PM.
10. Does Snoqualmie Valley Health accept cash payments?
The official billing page says Snoqualmie Valley Health does not accept cash payments. Ask Patient Financial Services which payment methods are available for your bill.