Children’s Hospital Philadelphia: Pediatric Care & Info

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Pediatric Hospital Guide · Philadelphia Campus · CHOP

Children’s Hospital of Philadelphia pediatric care, emergency department, appointments, MyCHOP, records, billing, parking, and visitor info

Children’s Hospital of Philadelphia, often called CHOP, is a major pediatric hospital campus at 3401 Civic Center Blvd., Philadelphia, PA 19104. Families commonly use this campus for inpatient pediatric care, specialty visits, emergency care, testing, surgery, and follow-up appointments.

For appointments and information, call 1-800-879-2467. For main hospital information or to reach a patient, call 215-590-1000. For a life-threatening emergency, call 911 or go to the nearest emergency department.

Appointments: 1-800-879-2467 Main Hospital: 215-590-1000 MyCHOP Login Map & Parking
Emergency warning: CHOP’s Philadelphia Campus has a pediatric Emergency Department in the Main Hospital, but online guides should never replace urgent medical judgment. If your child has trouble breathing, a severe injury, seizure, poisoning, blue lips, serious allergic reaction, suicidal behavior, or another life-threatening emergency, call 911 immediately.
Main hospital address 3401 Civic Center Blvd.

Philadelphia, PA 19104.

Appointments & information 1-800-879-2467

Also known as 1-800-TRY-CHOP.

Main hospital phone 215-590-1000

Use for hospital information and patient routing.

Emergency care 24/7 pediatric ED

Emergency Department is on the first floor of the Main Hospital.

Patient portal MyCHOP

Use for records, results, appointments, messages, billing, and some visit information.

Outpatient center nearby Buerger Center

3500 Civic Center Blvd., across from the Main Hospital.

About Children’s Hospital of Philadelphia

CHOP’s Philadelphia Campus is built around pediatric hospital care, emergency medicine, specialty outpatient care, research, and family support services.

Children’s Hospital of Philadelphia is one of the best-known pediatric hospital systems in the United States. The Philadelphia Campus includes the Main Hospital, a 24/7 pediatric Emergency Department, the Buerger Center for Advanced Pediatric Care, Children’s Seashore House, outpatient services, specialty programs, and research facilities.

Families searching this page usually need one of five things: a phone number, the correct entrance, emergency instructions, appointment scheduling, or help accessing records and bills. The sections below organize those tasks by what a parent or caregiver needs to do next.

Quick answer: Use 1-800-879-2467 for appointments and information, 215-590-1000 for main hospital information, and MyCHOP for portal access.

Children’s Hospital of Philadelphia contact information

Use the right CHOP contact route so your call reaches the correct scheduling, patient, records, billing, or emergency team.

Need Official contact What to have ready
Appointments and general information 1-800-879-2467 Child’s name, date of birth, insurance, referral if required, specialty needed, and preferred location.
Main hospital information 215-590-1000 Reason for calling, patient name if applicable, department, room number if known, and callback number.
Patient room phone number 215-590-1000 Patient’s full name and the patient information request. Privacy rules may limit what can be shared.
MyCHOP portal MyCHOP login Portal username, password, child’s account access, and identity-verification information.
Medical records Medical records instructions Patient name, date of birth, MRN if known, visit date, records needed, and where to send records.
Bills and online payment Online bill pay Bill type, guarantor information, MRN if applicable, invoice details, and insurance explanation of benefits.
Financial assistance Financial assistance summary Household income information, insurance status, Medicaid/CHIP eligibility details, and requested documentation.

CHOP Philadelphia Emergency Department: when to go and what to expect

The Emergency Department at CHOP’s Main Hospital is for urgent and emergency pediatric conditions that cannot wait for a regular office visit.

Location
Emergency Department, Main Building, 3401 Civic Center Blvd., Philadelphia, PA 19104. CHOP describes the ED as located on the first floor of the Main Hospital.
Use for
Severe illness, serious injury, breathing trouble, dehydration, poisoning concerns, seizures, severe allergic reactions, major pain, trauma, or other urgent pediatric problems.
Before arrival
If the situation is life-threatening, call 911. If you are unsure whether your child needs emergency care, call your child’s doctor or use CHOP’s official care guidance when appropriate.
After discharge
Families should receive written instructions about home care, medications, follow-up, and when to seek more care.
Alternative CHOP ED
CHOP also operates an Emergency Department at its King of Prussia Campus. Choose the nearest appropriate emergency option in a crisis.
Call 911 now for severe breathing trouble, unconsciousness, severe trauma, choking, blue or gray skin color, major bleeding, suspected overdose or poisoning, suicidal behavior, or another immediate life-threatening emergency.

How to schedule a Children’s Hospital of Philadelphia appointment

Most CHOP specialty visits need scheduling through the right program, provider office, referral path, or MyCHOP route.

Start with the appointment line or your provider’s office. Call 1-800-879-2467 or the specific department if you already have a clinic name or provider.
Confirm whether a referral is required. Some specialty services may require a referral, prior authorization, medical records, imaging, lab results, or a provider-to-provider handoff.
Share the reason for the visit clearly. Explain symptoms, diagnosis, urgency, previous treatment, medications, and whether your child has already been seen in an emergency department.
Ask which building you should use. Appointments may be in the Main Hospital, Buerger Center, Wood Center, Specialty Care at Market Street, or another CHOP location.
Check MyCHOP before the visit. Look for appointment details, pre-visit questionnaires, video visit instructions, messages, medication lists, and arrival instructions.
Bring records and insurance items. Bring insurance cards, photo ID, referral if needed, custody or guardianship papers if relevant, medication list, test results, and previous imaging if requested.
Scheduling tip: Ask whether your child’s visit is inpatient, outpatient, same-day surgery, diagnostic testing, emergency follow-up, second opinion, or specialty consultation. The building and check-in route can differ.

Pediatric care and services at CHOP Philadelphia

CHOP provides a wide range of pediatric care. The exact clinic, department, and building depend on the child’s diagnosis and appointment type.

Emergency medicine

Pediatric emergency physicians, nurses, and teams trained for urgent and emergency care in infants, children, teens, and young adults.

Inpatient hospital care

Hospital rooms, specialty teams, surgery-related care, medical admissions, intensive services, and family-centered support on the Philadelphia Campus.

Specialty outpatient care

Many specialty visits are scheduled through programs and clinics across CHOP’s Philadelphia Campus and nearby specialty buildings.

Surgery and procedures

Planned pediatric procedures may involve pre-visit instructions, anesthesia information, fasting rules, arrival time, and post-procedure follow-up.

Testing and diagnostics

Depending on the appointment, families may need labs, imaging, cardiac testing, pulmonary testing, genetic testing, or other diagnostics.

Care coordination

Complex pediatric care may include referrals, case coordination, social work, financial counseling, insurance authorization, and follow-up scheduling.

Service availability changes by department. Always confirm location, arrival time, paperwork, fasting instructions, insurance authorization, and records needed before traveling to the campus.

CHOP Philadelphia Campus buildings families should know

The Philadelphia Campus has multiple buildings. Your appointment reminder should tell you which building and entrance to use.

Campus location Address / location clue Common use
Main Hospital / Main Building 3401 Civic Center Blvd., Philadelphia, PA 19104 Inpatient hospital care, Emergency Department, procedures, hospital services, and some specialty-related visits.
Emergency Department, Main Building First floor of the Main Hospital Pediatric emergency and urgent medical evaluation when emergency-level care is needed.
Buerger Center for Advanced Pediatric Care 3500 Civic Center Blvd., Philadelphia, PA 19104 Many outpatient specialty visits, testing, and pediatric ambulatory care services.
Children’s Seashore House Philadelphia Campus Specialized pediatric services and campus-based care programs.
Specialty Care, Market Street 3550 Market Street, Philadelphia Some specialty care services located a few blocks from the Main Campus.
Building check: Do not enter the first CHOP building you see without checking your appointment details. Parking garage, bridge route, elevator bank, and check-in desk can depend on the building.

MyCHOP patient portal: records, results, appointments, messages, and billing

MyCHOP is CHOP’s online patient portal for patients, parents, and guardians who need secure access to care information.

View health information

MyCHOP can show test results, immunizations, visit summaries, admission summaries, appointment details, medication lists, notes, and parts of the medical history.

Manage appointments

Families may be able to view appointment details, schedule some visits, access video visit information, or request follow-up through the portal.

Message care teams

Portal messaging may be available for non-urgent questions to established care teams. It is not for medical emergencies.

Billing access

Some billing tasks can be handled through MyCHOP Billing if the family has a portal account.

Go to the official MyCHOP login. Use mychop.chop.edu from a secure device.
Check your proxy access. Parent or guardian access may depend on the child’s age, consent rules, and account setup.
Review appointment tasks. Complete pre-visit questionnaires, medication review, video visit instructions, and arrival details when shown.
Do not use it for emergencies. Portal messages are not a substitute for 911, the Emergency Department, or urgent medical care.

How to request CHOP medical records

Medical records may be available through MyCHOP, the department that provided care, or CHOP’s medical-record request process.

Fastest first step
Log in to MyCHOP and check whether the needed results, immunizations, visit summaries, medications, notes, or admission information are already available.
Full record request
Use CHOP’s official medical-record instructions when you need a complete record, abstract, records for another provider, or records for legal/insurance purposes.
Outpatient service records
For outpatient services at Philadelphia or King of Prussia Campus, CHOP’s record instructions may route requests to the department where the service was provided or through the appropriate hospital records process.
What to include
Patient name, date of birth, MRN if known, dates of service, records requested, recipient name, delivery method, authorization, and guardian information.
Processing expectation
Do not wait until the day of a specialist visit or school deadline. Request records early, especially for full chart copies, imaging, complex care, and outside referrals.
Records tip: For schools, camps, specialists, and new pediatricians, ask whether they need an immunization record, visit summary, operative report, discharge summary, imaging, medication list, or complete chart. Requesting the right item can save time.

Billing, insurance, online bill pay, and cost estimates

CHOP care can produce different billing items depending on whether the service was hospital-based, physician-based, home care, outpatient, emergency, or procedure-related.

Billing task Where to start What to prepare
Pay a bill online CHOP online bill pay Bill type, guarantor details, MRN if applicable, insurance information, and payment method.
Understand a hospital bill Understanding your child’s bill Date of service, hospital bill, physician bill, home care bill if any, and insurance explanation of benefits.
Check price transparency Price transparency Procedure name, CPT code if available, insurance plan, deductible, copay, coinsurance, and provider location.
Ask about insurance authorization Your insurer and CHOP scheduling team Insurance card, referral, authorization number, primary care provider, and appointment department.
Request estimate or counseling CHOP billing, insurance, or pre-visit financial counseling resources Patient details, planned service, date, department, insurance, and household financial context if needed.
Billing caution: A scheduled appointment does not guarantee insurance payment. Confirm referrals, network status, authorizations, estimated responsibility, and financial-assistance options before non-emergency care when possible.

CHOP financial assistance and medical coverage help

CHOP publishes financial-assistance guidance for medically necessary and emergency care for eligible families.

Program purpose
Financial assistance may help eligible families with medically necessary and emergency care costs.
Possible requirement
Families may be asked to cooperate in qualifying for Medical Assistance, CHIP, or other state programs if potentially eligible.
Where to submit
CHOP’s financial-assistance summary lists submission options through the Family Health Coverage Program, including in person, email, or mail.
What to gather
Insurance details, household size, income documents, program eligibility information, bills, and CHOP account details.
When to ask
Ask as early as possible, especially before planned care, after an emergency visit, or when a balance is unaffordable.
Financial help tip: Keep copies of every bill, insurance letter, denial, pay stub, tax document, and application confirmation. Ask CHOP which documents are required for your family’s specific situation.

Visitor, inpatient, and family preparation tips

Hospital visits are easier when families know what to bring, where to park, how to contact a patient, and how to prepare a child emotionally.

Bring essentials

Bring photo ID, insurance cards, medications, a medication list, legal custody paperwork if needed, glasses/hearing devices, comfort items, chargers, and appointment instructions.

Confirm visitor rules

Visitor guidelines can change based on unit, infection control, season, patient status, and hospital policy. Check CHOP’s current visitor guidance before arrival.

Prepare your child

Use simple words, explain who they will meet, bring a comfort object, and ask about child life or support services if your child is anxious.

Plan for delays

Emergency, inpatient, imaging, lab, and specialty schedules can shift. Allow extra time for parking, check-in, security, elevators, and registration.

Inpatient contact tip: To contact a patient, call 215-590-1000 and ask for patient information. Privacy rules may limit what the hospital can share.

Parking and directions at CHOP’s Philadelphia Campus

CHOP’s Philadelphia Campus has multiple parking and building routes. Check your appointment instructions before choosing a garage.

Parking / route need Best official page Helpful note
Driving directions Driving directions Use when traveling to the Main Hospital, Buerger Center, Wood Center, or Seashore House.
Parking at Main Hospital Parking at CHOP Main Hospital Parking A is a common route for the Main Hospital, but your appointment building matters.
Campus maps Campus maps Use for Main Hospital, Seashore House, Buerger Center, and floor-map planning.
Public transportation Getting here Use for public transit, drop-off, walking route, and campus travel planning.
Outpatient Buerger Center Buerger Center Located across from the Main Hospital at 3500 Civic Center Blvd.; appointment instructions may direct you there.
Parking reminder: Do not rely only on GPS to choose the garage. Use your appointment location, CHOP parking page, and campus maps because different buildings may use different parking or walking routes.

Children’s Hospital of Philadelphia map and main campus locations

Use this map for the Main Hospital area, then confirm the exact building, entrance, and garage in your appointment details.

Main Hospital and Emergency Department

Children’s Hospital of Philadelphia
3401 Civic Center Blvd.
Philadelphia, PA 19104
Main: 215-590-1000
Appointments: 1-800-879-2467

Use for the Main Hospital and Philadelphia Campus area. Emergency Department access is in the Main Hospital.

Buerger Center for Advanced Pediatric Care

Buerger Center for Advanced Pediatric Care
3500 Civic Center Blvd.
Philadelphia, PA 19104
Main CHOP phone: 215-590-1000

Many outpatient specialty appointments use Buerger Center, located across from the Main Hospital.

Who should you call for common CHOP questions?

Use this quick routing guide if you are unsure whether to call scheduling, the main hospital, MyCHOP, records, or billing.

Question Call or use Reason
“I need a first appointment or second opinion.” 1-800-879-2467 Appointments & Information can route families to the correct clinic or program.
“My child is already admitted and I need the room phone.” 215-590-1000 Patient Information can connect callers when allowed by privacy rules.
“I need lab results or visit notes.” MyCHOP first, then medical records if missing Many results and summaries may already be available in the portal.
“I need a vaccine record for school or camp.” MyCHOP or medical records Immunization records may be accessible through the portal, but official copies may need a record request.
“I need to pay or understand a bill.” CHOP billing and online bill pay Hospital, physician, and home care bills can be separate and may need different payment routes.
“I cannot afford the bill.” Financial assistance / Family Health Coverage Program CHOP publishes financial-assistance steps for eligible emergency and medically necessary care.
“I am unsure which entrance to use.” Appointment details, campus maps, and parking pages Main Hospital, Buerger Center, Seashore House, and Market Street locations can have different routes.

Official CHOP source checklist

Use these official CHOP pages to verify phone numbers, campus directions, emergency care, portal access, records, billing, parking, and financial help.

Official source What it verifies When to use it
Philadelphia Campus Campus overview, 567-bed Main Hospital, 24/7 Emergency Department, address, phone, and campus services. Use for main campus orientation and official contact context.
Main Hospital Main Building details, patient arrival context, ED location inside the building, and MyCHOP access links. Use for Main Hospital-specific planning.
Emergency Department, Main Building Pediatric ED location and emergency department service context. Use for emergency-department details before going to CHOP Philadelphia.
MyCHOP patient portal Portal access to virtual medical records, appointments, results, medications, notes, and summaries. Use for records, appointments, messaging, and portal help.
Obtaining medical records Medical-record request process, MyCHOP record access, and record-request details. Use when a portal view is not enough or an outside provider needs records.
Parking at CHOP Parking routes, Main Hospital Parking A, and campus parking guidance. Use before driving to the campus.
Campus maps Main Hospital, Seashore House, Buerger Center, and campus map layouts. Use for entrances, bridges, floor maps, and building navigation.
Online bill pay Online payment options for Hospital, Physician, and Home Care bills. Use when paying or identifying the type of CHOP bill.
Financial assistance policy summary Financial-assistance eligibility purpose, program cooperation requirements, and submission routes. Use if emergency or medically necessary care is unaffordable.
Buerger Center Buerger Center location, outpatient care context, parking, and access to public transportation. Use for outpatient specialty visits at 3500 Civic Center Blvd.
Independent guide notice: This website is not Children’s Hospital of Philadelphia, CHOP, a medical provider, an insurer, or a billing office. Always confirm current medical, appointment, visitor, billing, parking, and records details directly with CHOP or your child’s care team.

Children’s Hospital of Philadelphia FAQs

Common questions about CHOP’s Philadelphia Campus, emergency care, appointments, MyCHOP, records, billing, parking, and visitor planning.

1. What is the main address for Children’s Hospital of Philadelphia?
The Main Hospital at Children’s Hospital of Philadelphia is located at 3401 Civic Center Blvd., Philadelphia, PA 19104. Always check your appointment details because some outpatient visits are in nearby campus buildings.
2. What is the phone number for Children’s Hospital of Philadelphia?
For appointments and information, call 1-800-879-2467. For main hospital information or patient routing, call 215-590-1000.
3. Does CHOP Philadelphia have a 24/7 emergency department?
Yes. CHOP’s Philadelphia Campus includes a pediatric Emergency Department in the Main Hospital. For life-threatening emergencies, call 911 or go to the nearest emergency department immediately.
4. Where is the CHOP Emergency Department in Philadelphia?
The Emergency Department is in the Main Hospital at 3401 Civic Center Blvd., Philadelphia, PA 19104. CHOP describes it as located on the first floor of the Main Hospital.
5. How do I schedule an appointment at CHOP?
Call 1-800-879-2467 or contact the specific provider or department if you already have one. Be ready with your child’s diagnosis or symptoms, insurance, referral information, records, and preferred location.
6. What is MyCHOP used for?
MyCHOP is the patient portal for CHOP patients, parents, and guardians. It can provide access to results, immunizations, visit summaries, appointment details, medications, notes, parts of the medical history, billing tools, and messages.
7. How do I request medical records from CHOP?
Check MyCHOP first for available records. If you need a complete chart, outside-provider transfer, legal or insurance record, or records not visible in the portal, follow CHOP’s official medical-record request process.
8. Where should I park for Children’s Hospital of Philadelphia?
Use CHOP’s official parking page and your appointment instructions. Main Hospital Parking A is commonly used for the Main Hospital, while Buerger Center and other campus buildings may have different parking or walking routes.
9. Does CHOP offer financial assistance?
CHOP publishes a financial-assistance policy summary for eligible families receiving medically necessary or emergency care. Families may need to provide financial documents and cooperate with Medicaid, CHIP, or other program applications if potentially eligible.
10. Is Children’s Hospital of Philadelphia the same as the Buerger Center?
No. The Main Hospital is at 3401 Civic Center Blvd. The Buerger Center for Advanced Pediatric Care is nearby at 3500 Civic Center Blvd. Many outpatient visits use Buerger Center, so families should confirm the exact appointment building before arriving.