Carle Health Proctor Hospital: Address, Phone & Patient Info

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Hospital Guide · Peoria IL · Patient Information

Carle Health Proctor Hospital address, phone, emergency care, visiting hours, records, billing, portal, and patient information

Carle Health Proctor Hospital is located at 5409 North Knoxville Avenue, Peoria, IL 61614. The hospital phone number listed by Illinois Hospital Report Card is 309-691-1000.

Use this guide for fast patient help: emergency department routing, visitor hours, MyCarle portal access, medical records, billing, financial assistance, parking, addiction recovery, complaint contacts, and what to bring for an appointment or hospital visit.

Main: 309-691-1000 5409 N Knoxville Ave Peoria, IL 61614 Emergency Department
Call Hospital Official Location Page MyCarle Portal Map & Parking
Medical emergency? Call 911 or go to the nearest emergency department. Do not use website forms, email, MyCarle messages, or billing numbers for emergency symptoms such as chest pain, stroke signs, severe breathing trouble, major injury, overdose, suicidal crisis, or sudden weakness.
Upcoming name/structure update: Carle announced that effective November 1, 2026, Carle Health Methodist and Proctor hospitals will begin operating as one hospital with two campuses. The Knoxville location will be known as Carle Health Methodist Hospital – Proctor Campus, with care continuing at the current location and no stated disruption to services, appointments, insurance coverage, or access.
Hospital address 5409 N Knoxville Ave

Peoria, IL 61614.

Hospital phone 309-691-1000

Use for main hospital routing and department connection.

Emergency care Available

Carle lists emergency care at its Proctor hospital location.

Visiting hours 8 a.m.-8 p.m.

Normal visiting hours are listed daily; after 8 p.m., visitors check in at the front lobby desk.

Portal MyCarle

Use for secure online access to health information, appointments, messages, billing, and test results.

Records phone 217-902-6500

Carle’s medical records page lists this number for records support.

Carle Health Proctor Hospital overview

Key information for patients, visitors, caregivers, and family members going to the Knoxville Avenue hospital campus in Peoria.

Carle Health Proctor Hospital is a Peoria hospital campus with emergency department services, diagnostic imaging, inpatient and outpatient services, spiritual care, patient-rights support, billing support, medical-record access, and addiction recovery services connected to Carle Health.

State hospital reporting lists Carle Health Proctor Hospital as a voluntary non-profit private hospital and identifies state designations including Acute Stroke Ready Hospital, Emergency Department Approved for Pediatrics, and Magnet Recognition.

Best first step: For a scheduled appointment, check your MyCarle instructions and bring ID, insurance card, medication list, and prior records. For emergency symptoms, call 911 or go to the nearest emergency department.

Carle Health Proctor Hospital contact directory

Use the right contact route for hospital questions, records, billing, recovery services, patient relations, and urgent medical needs.

Need Contact Use this for
Main hospital 309-691-1000 General hospital routing, department connection, patient-location questions when allowed, and campus contact.
Emergency Call 911 or go to the emergency department Chest pain, stroke signs, severe breathing trouble, serious injury, overdose, loss of consciousness, or other emergency symptoms.
Addiction Recovery Center 309-691-1055 Assessment scheduling, withdrawal management questions, inpatient/outpatient recovery options, and program information.
Medical records 217-902-6500 Requesting records, release-of-information questions, portal access limits, and paper record requests.
Greater Peoria billing support 844-849-1260 Questions about bills from Proctor, Methodist, Pekin, and Greater Peoria Carle locations.
24/7 phone payment 888-712-2753 Carle payment-by-phone route. Verify statements before paying.
Patient relations 309-672-5529 Greater Peoria quality-of-care concerns, compliments, complaints, and patient-rights questions.
Patient relations email Patient.Relationswest@Carle.com Non-urgent written patient-relations communication for Methodist/Proctor/Pekin and Greater Peoria clinics.
Do not use email for emergencies: Patient relations, records, portal messages, and billing contacts are not emergency channels.

Emergency department and urgent hospital care

Use emergency care for serious or rapidly worsening symptoms. Use MyCarle or routine clinic messaging only for non-urgent needs.

Go to emergency care now

Use 911 or the nearest emergency department for chest pain, stroke symptoms, severe breathing trouble, major injury, poisoning, seizure, uncontrolled bleeding, suicidal crisis, or sudden severe weakness.

Stroke-ready designation

State reporting lists Proctor as an Acute Stroke Ready Hospital. Stroke signs include face drooping, arm weakness, speech trouble, sudden vision loss, severe headache, or sudden confusion.

Pediatric ED designation

Illinois reporting lists Emergency Department Approved for Pediatrics, meaning the hospital participates in pediatric emergency-care designation standards.

When to call first

If you are unsure whether a problem is emergency-level, call your clinician’s office or Carle care route when safe. If symptoms seem life-threatening, do not delay emergency care.

Emergency rule: If symptoms are severe, sudden, or life-threatening, call 911. Do not drive yourself if you may pass out, have stroke symptoms, severe chest pain, or unstable breathing.

Visiting hours and visitor check-in

Visitor policies can change for infection control, patient condition, unit type, safety, or public-health guidance.

Visitor topic Current guidance to verify Practical tip
Normal visiting hours Carle lists normal visiting hours for Proctor as 8 a.m. to 8 p.m., seven days a week. Arrive early enough to park, check in, and find the unit before quiet-time or shift-change limits.
After 8 p.m. Visitors arriving after 8 p.m. must check in at the front lobby desk. Bring photo ID and know the patient’s full name and room/unit if the patient has allowed release of location information.
Emergency department visitors Visitor limits may depend on space, patient condition, infection-control restrictions, and staff direction. Ask the ED desk before leaving or rotating visitors.
Behavioral health or addiction recovery These programs may have different visitor, phone, clothing, medication, and personal-item rules. Call the program before bringing belongings or visiting.
Masks or infection precautions Guidelines may change based on patient unit, respiratory illness, outbreaks, or public-health requirements. Check the latest visitor guidelines before arrival.

Hospital services and patient departments

Patients should confirm department availability directly because services, hours, physician coverage, and scheduling rules can change.

Emergency department

Use for emergent and potentially life-threatening conditions. The state report card has a dedicated emergency department services section for Proctor.

Diagnostic imaging

State and radiation-health facility data show active imaging equipment such as X-ray, fluoroscopy, portable radiography, and CT equipment at Proctor.

Inpatient and outpatient care

The hospital report card separates inpatient, outpatient, diagnostic imaging, emergency department, staffing, quality, and patient-safety categories.

Spiritual care

Carle’s location listing includes spiritual care. Ask the unit desk or hospital operator for chaplain or spiritual-care routing.

Addiction recovery

Carle lists the Addiction Recovery Center at Carle Health Proctor Hospital with confidential evidence-based services and 24/7 phone support.

Patient relations

Use patient relations for non-urgent concerns about care experience, communication, patient rights, safety concerns, compliments, or complaints.

Addiction Recovery Center at Carle Health Proctor Hospital

Carle lists the Addiction Recovery Center at the Proctor hospital campus for confidential, evidence-based addiction recovery services.

Program phone
309-691-1055, listed by Carle for the Addiction Recovery Center.
Location
Carle Health Proctor Hospital, 5409 N. Knoxville Ave., Peoria, IL 61614.
Assessment
Carle says patients can call to learn more about scheduling an assessment appointment or available walk-in options.
Possible care levels
After assessment, recommendations may include withdrawal management, inpatient care, outpatient services, or partial hospitalization depending on individual needs.
What to bring
For overnight or structured services, ask the program what clothing, medications, personal-care items, and comfort items are allowed.
Crisis warning: For overdose, severe withdrawal symptoms, suicidal thoughts, psychosis, severe confusion, or medical instability, call 911 or go to emergency care.

MyCarle portal and online patient access

MyCarle is the online route for many patient tasks, but it should not be used for emergency symptoms.

Open MyCarle. Use the official MyCarle login page to access your account or begin account setup.
Review upcoming visits. Before an in-person appointment, check location, arrival instructions, pre-visit questionnaire, medications, allergies, and insurance details.
Use eCheck-in when offered. Carle’s appointment-prep guidance says patients may have a chance to log in and electronically check in before a visit.
Check results and notes. MyCarle can show portions of your medical information, test results, encounter details, and care instructions.
Use messaging only for non-urgent questions. If symptoms are urgent, call the appropriate care team or seek emergency care.
Privacy note: Carle notes that sensitive encounters or results may appear in portal accounts. Review proxy access and privacy settings carefully for family members and minors.

Medical records and release-of-information help

Use the records process when you need documentation for another doctor, insurance, legal paperwork, disability, school, work, or personal records.

Records need Best route What to prepare
View records online MyCarle portal Login details, patient identity, proxy access if managing another person’s care, and date of visit.
Full paper or electronic copy Carle Health Information Management / Medical Records Patient name, date of birth, visit dates, hospital location, records needed, delivery method, and release authorization.
Records for another doctor Ask the receiving office how they prefer records sent Provider name, fax, phone, address, reason for referral, and exact records needed.
Billing records or itemized statement Billing/Patient Financial Services Account number, date of service, insurance information, and whether you need itemized charges.
Behavioral health or substance-use records Ask medical records or the care program directly Expect extra privacy rules and specific authorization requirements for sensitive information.
Records request script: “I need records from Carle Health Proctor Hospital for dates ____. Please send ____ to _____. Tell me whether an authorization form, MyCarle request, fee, or extra processing time is required.”

Billing, insurance, estimates, and financial support

Hospital bills can involve facility charges, physician charges, insurance adjustments, prior balances, and separate third-party statements.

Billing task Best contact or tool What to ask
Greater Peoria billing question 844-849-1260 “I have a bill from Carle Health Proctor Hospital. Can you review charges, insurance, balance, and payment options?”
Pay by phone 888-712-2753 Confirm patient account number, statement date, total balance, payment posting, and receipt.
Financial assistance Carle Billing and Financial Support Ask about eligibility, required documents, application forms, deadlines, and whether assistance can apply to hospital and clinic balances.
Good faith estimate Scheduling, registration, or billing Ask for estimated patient responsibility before non-emergency scheduled services.
Separate bills Billing office and insurer Ask whether physician, ambulance, imaging, pathology, anesthesia, or historical Greater Peoria charges are billed separately.
Billing safety tip: If you receive a suspicious bill, call Carle using the official billing number or sign in through MyCarle. Do not use unknown links from texts or emails.

What to bring for a Proctor Hospital appointment or visit

Good preparation helps check-in, clinical review, billing, and follow-up go more smoothly.

Bring to appointments

  • Photo ID
  • Insurance card
  • Medication list
  • Allergy list
  • Referral or order if required
  • Prior medical records if new to Carle

For imaging or procedures

  • Scheduling instructions
  • Fasting directions
  • Implant or device information
  • Kidney-function or lab instructions if ordered
  • Transportation plan if sedation is involved

For hospital admission

  • Emergency contact
  • Advance directive if available
  • Current medications in original containers if instructed
  • CPAP or medical-device details
  • Small personal items only

Leave at home

  • Large cash amounts
  • Valuables
  • Unneeded jewelry
  • Non-approved medications
  • Weapons or prohibited items
Appointment-prep note: Carle advises patients to bring a support person when appropriate, insurance card, medical records if new to Carle, method of payment, and photo ID.

Patient rights, complaints, privacy, and care concerns

Use patient relations for non-urgent concerns about communication, quality of care, safety, privacy, billing confusion, or patient rights.

Patient relations phone
309-672-5529 for Greater Peoria patient relations.
Patient relations email
Patient.Relationswest@Carle.com for non-urgent written concerns.
Anonymous status
Carle privacy guidance says patients may alert hospital registration staff if they wish to be made anonymous.
Privacy questions
Ask Health Information Management or Patient Relations about privacy, release authorization, portal proxy access, and sensitive records.
External complaint route
Carle patient-rights materials reference external complaint options for accredited healthcare organizations. Ask Patient Relations for current instructions.
Concern script: “I was a patient or family member at Proctor Hospital on ____. I want to discuss ____. I have the patient name, date of birth, date of service, department, and a safe callback number.”

Parking, arrival, front desk, and campus tips

Plan extra time for hospital parking, registration, elevators, security check-in, and department wayfinding.

Arrival task What to do Why it helps
Before leaving home Check MyCarle, appointment reminders, fasting instructions, and visitor guidance. Some appointments require early arrival, lab prep, medication changes, or ID/insurance verification.
Parking Use the hospital address in your map app and follow campus signage for patient/visitor parking. Medical campuses may have multiple entrances and professional buildings nearby.
Registration Bring photo ID, insurance card, appointment instructions, and medication list. Registration may need to confirm identity, benefits, consent, and contact details.
After-hours visit Use front lobby desk check-in after normal visiting hours. After-hours access may be controlled for safety and patient privacy.
Accessibility needs Call ahead if you need wheelchair help, interpreter support, mobility assistance, or special arrival instructions. Advance notice helps the care team and front desk prepare.

Carle Health Proctor Hospital map and nearby patient resources

Use the map for directions to the Knoxville Avenue hospital campus. For emergency symptoms, call 911 instead of relying on driving directions alone.

Carle Health Proctor Hospital

5409 North Knoxville Avenue
Peoria, IL 61614
Main phone: 309-691-1000

Use for hospital visits, emergency department routing, addiction recovery services, inpatient visits, and Proctor campus appointments.

Carle Health Proctor Professional Building

5401 North Knoxville Avenue
Peoria, IL 61614
Confirm suite and department before visiting.

Use for nearby Carle office visits only when your appointment confirmation lists this professional building address or suite.

Official source checklist for Carle Health Proctor Hospital

Use these official and government sources to verify contact details, patient information, billing, visitor guidance, and current campus changes.

Source What it verifies When to use it
Carle Health Proctor Hospital location page Official Carle location page, hospital navigation, visiting-hours link, spiritual care, and Carle location routing. Use first for Carle-controlled hospital information and current links.
Illinois Hospital Report Card — Proctor Hospital name, address, phone, ownership category, designations, quality categories, and state hospital profile. Use for government hospital profile verification.
Proctor visiting hours Normal visiting hours and after-8 p.m. check-in guidance. Use before visiting a patient.
Carle emergency care Emergency care availability at Carle locations including Proctor. Use for emergency department routing, but call 911 for life-threatening symptoms.
MyCarle information Portal access, health information, records, billing, proxy considerations, and test-result access. Use for online account setup, test results, billing, appointments, and secure messages.
MyCarle login Secure portal login route. Use to sign in, manage appointments, review results, message care teams, or view billing information.
Carle medical records Medical-record request process and records-support contact information. Use for copies of records, release authorization, and record transfer questions.
Billing FAQs Greater Peoria billing contact, payment phone number, and separate-bill guidance. Use for hospital bill questions, account questions, and payment verification.
Addiction Recovery Center at Proctor Program phone, location, assessment steps, recovery-service levels, and what to bring for overnight recovery programs. Use for confidential recovery-service questions.
Patient rights and responsibilities Patient rights, patient relations contacts, complaint routes, and Greater Peoria patient-relations information. Use for patient-care concerns and rights questions.
Carle Methodist-Proctor campus update November 1, 2026 operational change, new Proctor Campus name, and stated continuity of access, services, appointments, insurance coverage, and staffing. Use for current naming and transition details.
Independent guide notice: USHospitalGuides.com is not Carle Health, Carle Health Proctor Hospital, Carle Health Methodist Hospital, MyCarle, Illinois Hospital Report Card, Medicare, an insurer, or an emergency medical provider. Always verify urgent, clinical, financial, visitor, and legal questions directly with the hospital, doctor, emergency department, billing office, medical-records team, or insurer.

Carle Health Proctor Hospital FAQs

Common questions about address, phone, emergency care, visiting hours, MyCarle, medical records, billing, parking, addiction recovery, and the upcoming campus-name change.

1. What is the address of Carle Health Proctor Hospital?
Carle Health Proctor Hospital is located at 5409 North Knoxville Avenue, Peoria, IL 61614.
2. What is the phone number for Carle Health Proctor Hospital?
The hospital phone number listed by Illinois Hospital Report Card is 309-691-1000.
3. Does Carle Health Proctor Hospital have an emergency department?
Yes. Carle lists emergency care at the Proctor hospital location, and Illinois Hospital Report Card has an emergency department services page for Carle Health Proctor Hospital. For life-threatening symptoms, call 911.
4. What are the visiting hours at Carle Health Proctor Hospital?
Carle’s visiting-hours page lists normal visiting hours for Proctor as 8 a.m. to 8 p.m., seven days a week. Visitors arriving after 8 p.m. must check in at the front lobby desk.
5. How do I access MyCarle for Proctor Hospital records?
Use the official MyCarle portal to view available health information, appointment details, messages, test results, and billing tools. For full records or records not visible in the portal, contact Carle Health Information Management.
6. How do I request medical records from Carle Health Proctor Hospital?
Contact Carle medical records support at 217-902-6500 or use Carle’s medical-record request process. Be ready with patient name, date of birth, dates of service, hospital location, records needed, and delivery method.
7. Who do I call for a Carle Health Proctor Hospital bill?
For Greater Peoria billing questions, Carle lists 844-849-1260. For 24/7 payment by phone, Carle lists 888-712-2753. Always verify account details before paying.
8. What is the Addiction Recovery Center at Carle Health Proctor Hospital?
Carle lists an Addiction Recovery Center at Carle Health Proctor Hospital with confidential recovery services. The program phone number is 309-691-1055.
9. Is Carle Health Proctor Hospital changing names?
Carle announced that effective November 1, 2026, Methodist and Proctor will operate as one hospital with two campuses, and the Knoxville location will be known as Carle Health Methodist Hospital – Proctor Campus. Carle said there will be no disruption to services, scheduled appointments, insurance coverage, or how patients access care.
10. Where should I go for patient complaints or quality-of-care concerns?
For Greater Peoria patient relations, Carle lists 309-672-5529 and Patient.Relationswest@Carle.com. Use 911 or emergency care for urgent medical problems, not the complaint process.