Avera Mckennan Hospital & University: Contact & Patient Info

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Hospital Guide · Sioux Falls SD · Patient & Visitor Info

Avera McKennan Hospital & University Health Center contact, emergency, parking, patient portal, visitor, billing, and records guide

Avera McKennan Hospital & University Health Center is located at 1325 South Cliff Avenue, Sioux Falls, SD 57105. The main hospital phone number is 605-322-8000.

Use this guide to reach the right department, understand emergency vs clinic access, check visitor basics, plan parking during campus construction, use Avera MyChart, prepare for imaging or lab visits, and find billing, pharmacy, records, and map details before you arrive.

Call Main Hospital Call Emergency Official Hospital Page Map & Parking
Medical emergency? Call 911 for a life-threatening emergency. Avera McKennan Emergency is listed at 1325 S Cliff Ave, Sioux Falls, SD 57105, phone 605-322-2000, and is open 24/7.
Hospital address 1325 S Cliff Ave

Sioux Falls, SD 57105.

Main phone 605-322-8000

Use for general hospital, visitor, patient, and campus questions.

Emergency phone 605-322-2000

Use for the Avera McKennan Emergency department. Call 911 for immediate life-threatening emergencies.

Hospital status Open 24/7

The main hospital and emergency department are listed as open around the clock.

Visitor window 6 AM – 9 PM

Most general care areas list visitor hours from 6 a.m. to 9 p.m.; unit-specific rules can vary.

Patient portal Avera MyChart

Use to manage Avera health information, portal messages, appointments, and related account tasks.

Avera McKennan contact directory

Use the main hospital number for general routing and the emergency number for ER department questions. Specialty clinics on campus may have separate numbers.

Need Phone / location Use it for
Main hospital 605-322-8000
1325 S Cliff Ave, Sioux Falls, SD 57105		 General hospital routing, patient/visitor questions, department transfers, location questions, and unit-specific visitor questions.
Emergency department 605-322-2000
1325 S Cliff Ave, Sioux Falls, SD 57105		 Emergency department questions. Call 911 for immediate medical emergencies.
Gift and floral shop 605-322-7875 Hospital gifts, flowers, snacks, clothing, personal care items, and phone orders when online ordering is unavailable.
Campus pharmacy Avera Pharmacy — McKennan Campus Prescription pickup, refills, discharge medications, and MyChart pharmacy updates when available.
Specialty clinic Check the clinic’s own Avera location page Plaza 1, Plaza 2, Plaza 3, Plaza 4, Prairie Center, Women’s Center, Children’s Hospital, and other specialty offices may use separate numbers.
Billing Use Avera bill pay or statement contact information Account balance, itemized bill, insurance adjustment, financial assistance, payment arrangement, and estimate questions.
Calling script: “I’m calling about Avera McKennan Hospital. I need help with patient location / emergency department / billing / medical records / visitor hours / parking / clinic directions. The patient’s full name is ____ and date of birth is ____.”

Emergency care at Avera McKennan

Avera McKennan Emergency is a 24/7 hospital emergency department on the Sioux Falls campus.

Call 911 for immediate life-threatening symptoms. Chest pain, stroke symptoms, severe breathing trouble, major trauma, severe bleeding, poisoning, loss of consciousness, or suicidal crisis should be treated as emergencies.
Use the emergency department for urgent medical evaluation. The ER can evaluate serious symptoms, coordinate imaging, lab work, specialty consults, admission, transfer, or discharge instructions.
Bring the fastest information possible. Bring a photo ID, insurance card, medication list, allergy list, medical device card, recent test results, and names of current doctors.
Expect triage. Emergency departments treat the sickest patients first. A stable patient may wait while critical cases are treated.
Ask for discharge instructions before leaving. Confirm diagnosis, medication changes, follow-up appointment, return precautions, work/school note, and where to view records in MyChart.
Do not use email or portal messages for urgent symptoms. If symptoms could be serious, call 911, go to the ER, or call the appropriate clinical department.

Patient information: admission, check-in, surgery, tests, and discharge

Avera McKennan is a large hospital campus with multiple buildings. The most important step is confirming the exact department and entrance before arriving.

Situation What to do first What to bring or confirm
Planned hospital admission Follow instructions from the admitting department or surgeon. Photo ID, insurance card, medication list, advance directive if any, CPAP/device needs, and emergency contact information.
Outpatient test or imaging Confirm building, floor, fasting rules, appointment time, and whether preauthorization is complete. Provider order if required, ID, insurance, medication list, and prior imaging if requested.
Surgery or procedure Follow pre-op instructions exactly, especially fasting, medication holds, arrival time, and driver requirement. Medication/supplement list, paperwork from surgeon, insurance card, and responsible adult driver if sedation is involved.
Hospital discharge Ask the nurse to review discharge instructions before you leave. Medication list updates, pharmacy instructions, activity restrictions, follow-up dates, and return-warning symptoms.
Out-of-town family visit Call the unit or main number to confirm visitor hours and patient condition before travel. Patient room/unit details, parking plan, charger, ID, and any caregiver paperwork.

Visiting hours, patient rooms, and visitor rules

Most general care areas list visiting hours from 6 a.m. to 9 p.m., but unit-level rules can differ.

General visiting
Most general care areas list visiting hours of 6 a.m. to 9 p.m.
Visitor count
Avera recommends no more than two visitors at a time in general visitor guidance.
Children and dependent adults
Minors and dependent adults should be accompanied by a responsible adult at all times.
Restrictions
The hospital may restrict visitors, temporarily close buildings, or adjust hours for safety reasons.
Before travel
Call 605-322-8000 and ask for the patient’s unit if you need ICU, maternity, children’s, surgery, behavioral health, or isolation visitor rules.
Privacy note: Staff may not be able to confirm patient information unless the patient permits disclosure or you are authorized. Bring photo ID and use the patient’s full legal name.

Avera MyChart patient portal

Avera MyChart is the main online patient portal for many Avera patients. It can reduce phone calls for routine account and care-history tasks.

Use MyChart for

Available test results, visit summaries, appointment details, messages, billing links, prescriptions, and account access depending on your care relationship and portal settings.

Do not use it for

Emergencies, rapidly worsening symptoms, chest pain, stroke symptoms, severe breathing trouble, medication reactions, or urgent surgical concerns.

Proxy access

Parents, guardians, caregivers, or legally authorized representatives may need proxy-access setup. Rules can vary by age, status, and legal authority.

Portal transition caution

If an old portal or app no longer shows information, use the current Avera MyChart login and contact Avera support or the clinic for account-specific help.

Portal checklist: Verify your name, date of birth, email, phone number, notification preferences, proxy access, preferred pharmacy, and insurance information.

Medical records, release forms, test results, and referrals

Medical records can include hospital notes, discharge summaries, imaging reports, labs, operative notes, medication lists, and billing records.

Record need Best first step What to ask for
Recent test result Check Avera MyChart or call the ordering provider. Result, provider interpretation, follow-up plan, and whether urgent action is needed.
Discharge summary Check portal availability or request records through Avera’s release process. Hospital discharge summary, medication list, diagnosis list, and follow-up instructions.
Imaging report or images Ask the imaging department or medical records office. Radiology report, image disk/link, date of study, modality, and receiving physician.
Specialist referral records Ask the referring clinic and receiving office what format is needed. Notes, labs, imaging, medication list, diagnosis, insurance referral, and authorization.
Legal, insurance, or disability file Ask for a formal medical-record release and exact record date range. Complete chart, itemized bill, discharge summary, operative report, therapy notes, or certified records if needed.
Records tip: When requesting records, provide full legal name, date of birth, phone number, visit date, department, record type, delivery method, and where the records should be sent.

Billing, insurance, estimates, and financial assistance

Hospital billing can involve physician charges, facility charges, lab, imaging, anesthesia, pharmacy, observation, and insurance adjustments.

Paying a bill

Use Avera’s bill-pay page or the contact details printed on your statement. Keep the account number and guarantor information ready.

Itemized bill

Ask for an itemized bill if you need to review charges, appeal insurance, file reimbursement, submit HSA/FSA documentation, or compare estimates.

Financial assistance

Ask Avera billing whether you may qualify for financial assistance, charity care, discounts, payment plans, or application forms.

Price estimate

For non-emergency scheduled services, ask for an estimate and confirm whether your insurance requires prior authorization.

Billing caution: Emergency care is not delayed for estimate shopping. For planned care, check network status, prior authorization, facility fees, physician fees, deductibles, coinsurance, and separate bills before the appointment when possible.

Hospital services and campus care areas

Avera McKennan is the flagship Avera facility in Sioux Falls and includes inpatient, outpatient, emergency, specialty, children’s, women’s, pharmacy, lab, imaging, and specialty-clinic services across the campus.

Care area Where it may be located Before you arrive
Emergency care Avera McKennan Emergency, 1325 S Cliff Ave. Call 911 for life-threatening emergencies. For ER questions, call 605-322-2000.
Children’s Hospital Located inside the Avera McKennan campus. Confirm pediatric department, floor, visitor rules, and parking entrance.
Women’s Center Main hospital campus near 20th Street and Cliff Avenue. Confirm labor/delivery, appointment, visitor, and parking directions before arrival.
Prairie Center Avera McKennan campus near 23rd Street and Cliff Avenue. Use for cancer-related, infusion, and specialty services depending on appointment instructions.
Plaza 1, 2, 3, and 4 Multiple outpatient and specialty-clinic buildings on or near the campus. Confirm the plaza number, suite, provider name, and parking/skywalk route.
Careflight, stroke, trauma, NICU, and specialty programs Hospital and specialty programs across Avera McKennan. Ask the care team which service line is managing the patient and where family should check in.

Laboratory, direct access testing, radiology, and imaging

Lab and imaging services may be in the main hospital, Plaza 2, or another campus location depending on your order.

Hospital lab
The main hospital page lists laboratory services on the ground floor, with inpatient room draws and on-campus lab routing for appointments.
Lab hours
The hospital page lists lab hours as Monday-Friday 6:30 a.m.-7:30 p.m. and Saturday-Sunday 6:30 a.m.-3:30 p.m.
Direct Access Testing
Avera Lab Direct Access Testing is listed on the ground floor Monday-Friday 8 a.m.-5 p.m.; it does not replace personalized primary care.
Imaging
The hospital page lists MRI, DEXA, CT, X-ray, and ultrasound, with outpatient imaging generally routed to Plaza 2 or another location specified by the provider.
Imaging hours
Outpatient imaging is listed as Monday-Friday 6:30 a.m.-5:30 p.m. at Plaza 2.
Before lab or imaging: Ask whether you need fasting, contrast, pregnancy screening, kidney-function labs, medication holds, a driver, prior authorization, or a printed order.

Avera McKennan campus pharmacy and discharge prescriptions

Avera McKennan has a campus pharmacy option for patients, employees, and the public.

Use it for

Discharge medications, prescription pickup, refill coordination, and pharmacy questions tied to care received on the Avera McKennan campus.

MyChart pharmacy updates

Avera pharmacy pages describe MyChart pharmacy support, including prescription-ready messages in app, email, or text when available.

Before leaving the hospital

Ask whether new medications should be filled on campus or sent to your regular pharmacy.

Safety check

Confirm dose, timing, side effects, interactions, refill rules, and which old medications to stop or continue.

Dining, gift shop, chapel, and visitor amenities

Large hospital visits can last several hours. Know where food, gifts, rest areas, and spiritual support may be located.

Amenity Location / hours from Avera page Tip
Café 1325 Ground floor inside hospital main lobby entrance; open daily 1-3 a.m. and 6:30 a.m.-7:30 p.m. Use for main hospital dining; confirm current hours on holidays.
Quarry Café Prairie Center atrium; weekdays 7 a.m.-3 p.m. Helpful if visiting Prairie Center clinics or cancer services.
Caribou Coffee Ground floor inside main lobby entrance; weekdays 6:30 a.m.-1:30 p.m. Check holiday or construction-related changes.
Gift and floral shop Main lobby; Monday-Friday 7:30 a.m.-7:30 p.m., Saturday 11 a.m.-4 p.m. Call 605-322-7875 for phone orders or questions.
Chapel and meditation Avera McKennan Chapel off the main hospital lobby and Dr. Michael Rost Meditation Room on the Prairie Center ground floor. Ask staff for quiet-space directions if you cannot locate them.

Parking, entrances, construction, and campus navigation

The Avera McKennan campus has multiple buildings and ongoing construction may affect roads, lots, and ramps.

Confirm your destination building. Main hospital, Emergency, Children’s Hospital, Women’s Center, Plaza 1, Plaza 2, Plaza 3, Plaza 4, Prairie Center, and pharmacy routes can differ.
Allow extra time. Avera’s location page recommends extra time because road and parking lot closures may affect access during campus construction.
Use valet when appropriate. Avera’s campus guidance recommends using valet services when possible, especially during construction or mobility limitations.
Use parking ramps carefully. Free ramp parking is available, but traffic flow can change. Follow signs and use the campus map.
Call if you are lost. If you are late or cannot find the entrance, call the clinic, department, or main hospital number.

Before you go: patient and visitor checklist

Use this checklist for appointments, ER visits, surgery, admissions, and family visits.

Bring or confirm Why it matters Best action
Photo ID and insurance card Needed for registration, billing, and identity verification. Bring the current card and any referral or authorization documents.
Medication and allergy list Helps prevent drug interactions and medication errors. Include dose, timing, supplements, injections, inhalers, patches, and allergies.
Appointment location The campus has multiple buildings and clinics. Confirm building, floor, suite, provider, entrance, and parking plan.
Arrival time Registration, pre-op, lab, imaging, and construction can add time. Arrive early and call if delayed.
Visitor policy Unit rules may differ from general visitor hours. Call the unit for ICU, maternity, children’s, behavioral health, isolation, or surgery areas.
Portal access MyChart can show results, appointment information, discharge notes, and billing details when available. Confirm login, proxy access, and notification settings.

Avera McKennan Hospital map and location

Open directions before leaving. Campus access, ramps, construction, and entrance choice may affect travel time.

Avera McKennan Hospital & University Health Center
1325 South Cliff Avenue
Sioux Falls, SD 57105
Main: 605-322-8000
Emergency: 605-322-2000

Map to 1325 S Cliff Ave in Sioux Falls. For campus buildings and specialty clinics, confirm whether your appointment is in the main hospital, Emergency, Plaza 1, Plaza 2, Plaza 3, Plaza 4, Prairie Center, Women’s Center, or Children’s Hospital.

Official source checklist for this Avera McKennan guide

Use these official pages for final verification because hours, construction, policies, clinic locations, and billing tools can change.

Official source What it verifies When to use it
Avera McKennan Hospital & University Health Center Address, main phone, 24/7 status, campus services, visiting guidance, maps and parking, lab, imaging, dining, chapel, gift shop, and accreditations. Start here for hospital contact and campus planning.
Avera McKennan Emergency Emergency department address, direct phone number, 24/7 access, and department relationship to Avera McKennan. Use for ER contact and urgent route confirmation.
Maps and Parking Campus parking, ramps, valet guidance, construction updates, building access, and traffic flow. Use before arriving on campus.
Patients and Visitors Visitor rules, patient support, unit access, hospital amenities, and visitor safety guidance. Use before visiting or staying with a patient.
Avera MyChart Patient portal login and account access. Use to view available records, messages, appointments, and account information.
Avera Pay My Bill Online bill-payment path and billing account routing. Use for statement payment and billing account support.
Avera Pharmacy — McKennan Campus Campus pharmacy information and MyChart pharmacy messaging context. Use for discharge medications, refill questions, and pharmacy pickup planning.
Avera locations in Sioux Falls Related Avera clinics, specialty buildings, pharmacies, and hospital departments in Sioux Falls. Use when your appointment is not in the main hospital building.
Independent guide notice: This page is not Avera, not Avera McKennan Hospital, not a patient portal, not a billing office, and not medical advice. For active symptoms, appointment instructions, visitor authorization, bills, records, or unit-specific rules, contact Avera directly.

Avera McKennan Hospital & University Health Center FAQs

These FAQs focus on contact details, emergency care, patient portal, visitor hours, parking, lab, imaging, pharmacy, billing, and records.

1. What is the address of Avera McKennan Hospital & University Health Center?
Avera McKennan Hospital & University Health Center is located at 1325 South Cliff Avenue, Sioux Falls, SD 57105.
2. What is the main phone number for Avera McKennan Hospital?
The main hospital phone number is 605-322-8000. Use it for general hospital routing, patient and visitor questions, and department transfers.
3. What is the phone number for Avera McKennan Emergency?
Avera McKennan Emergency lists 605-322-2000. For life-threatening symptoms, call 911 instead of calling a department directly.
4. Is Avera McKennan Hospital open 24 hours?
Yes. The main hospital and Avera McKennan Emergency are listed as open 24/7. Some departments, clinics, labs, imaging areas, amenities, and specialty offices have separate hours.
5. What are Avera McKennan visiting hours?
Most general care areas list visiting hours from 6 a.m. to 9 p.m. Visitor rules can vary by unit, patient condition, safety restrictions, and public health needs. Call the unit before traveling.
6. Where should I park at Avera McKennan?
Avera recommends checking campus maps and allowing extra time because construction and parking changes can affect access. Free ramp parking and valet services may be available depending on the building and current campus conditions.
7. How do I access Avera McKennan records online?
Use Avera MyChart for available health information, messages, appointments, and related account features. For complete records, legal records, imaging copies, or records sent to another provider, ask Avera about its medical-record release process.
8. Does Avera McKennan have lab and imaging services?
Yes. The hospital page lists lab services, Avera Lab Direct Access Testing, and imaging services such as MRI, DEXA, CT, X-ray, and ultrasound. Outpatient imaging may be routed to Plaza 2 or another specified location.
9. How do I pay an Avera McKennan hospital bill?
Use Avera’s online bill-pay page or the contact information on your statement. Have the account number and guarantor information ready, and ask about itemized bills, estimates, financial assistance, or payment options if needed.
10. Is the Avera McKennan campus pharmacy available to patients?
Yes. Avera lists a McKennan Campus Pharmacy inside the main hospital. Patients can ask about discharge medications, prescription pickup, refills, and MyChart pharmacy notifications when available.