Ahn Allegheny General Hospital: Contact & Patient Info

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AHN Pittsburgh Hospital Guide · Address · Phone · Patient Info

AHN Allegheny General Hospital contact, emergency services, visitor policy, MyChart, billing, records, specialties, and parking help

AHN Allegheny General Hospital, often called AGH, is located at 320 East North Avenue, Pittsburgh, PA 15212. The main hospital phone number is 412-359-3131.

Use this patient guide to find the right phone number, plan an ER or clinic visit, prepare for hospital admission, use AHN MyChart, request medical records, handle billing, check visitor rules, understand key specialties, and get directions to the Pittsburgh campus.

Call Main Hospital Call Emergency Services Official AGH Page Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department. AHN lists Allegheny General Hospital Emergency Services at 412-359-3252. For LifeFlight emergency dispatch, AHN lists 412-359-3333. Do not use this page instead of emergency medical care.
Hospital address 320 East North Ave

Pittsburgh, PA 15212.

Main phone 412-359-3131

Use for general routing, departments, patient experience, and operator help.

Patient information 412-359-3501

Use for patient-room and patient-information routing, subject to privacy rules.

Emergency services 412-359-3252

Use for AGH emergency services contact. Call 911 for active emergencies.

Appointments 412-DOCTORS

Call 412-362-8677 for AHN physician access.

Patient billing 844-801-8400

AHN also lists single billing office help for AGH bills at 833-684-0239.

AHN Allegheny General Hospital overview

Quick context for patients, families, caregivers, and visitors going to the AGH campus in Pittsburgh’s North Side area.

Allegheny General Hospital is part of Allegheny Health Network and serves patients from Pittsburgh, Allegheny County, western Pennsylvania, and beyond. AHN describes AGH as a national leader in cancer, cardiovascular, neuroscience, transplant surgery, orthopaedic care, research, and trauma services.

Official hospital name
Allegheny General Hospital
Common name
AGH or AHN Allegheny General Hospital
Address
320 East North Avenue, Pittsburgh, PA 15212
Main phone
Network
Allegheny Health Network
Best for
Emergency care, Level 1 trauma, cardiovascular care, cancer care, neuroscience, transplant surgery, orthopaedics, stroke care, surgery, behavioral health, imaging, inpatient care, outpatient services, MyChart, billing, and records support.
Call before scheduled care: Clinic location, provider availability, arrival time, insurance participation, visitor rules, parking instructions, and testing requirements can change by department.

AHN Allegheny General Hospital phone directory

Use the most specific number when possible so the hospital operator can route you faster.

Need Phone / contact Use this for
General information 412-359-3131 Hospital operator, department routing, patient experience transfer, visitor questions, and general help.
Patient information 412-359-3501 Patient-location and patient-information questions when disclosure is allowed by privacy rules.
Emergency services 412-359-3252 Emergency services contact. Call 911 for active emergencies.
LifeFlight dispatch 412-359-3333 Emergency LifeFlight dispatch routing, not routine patient questions.
Patient billing 844-801-8400 AHN directory billing support and bill-payment routing.
AGH hospital bill questions 833-684-0239 / SingleBillingOffice@ahn.org Information, payments, and financial assistance options for AGH hospital bills.
Physician access / appointments 412-DOCTORS / 412-362-8677 Find a doctor, schedule with AHN services, or route to a specialty office.
TDD / TTY 412-359-4940 Hearing-impaired communication access.
Patient representative 412-359-3233 Concerns, unmet needs, care questions, and patient-representative help Monday-Friday during listed daytime hours.
Volunteer office 412-359-3067 Volunteer-related questions.
Calling script: “I’m calling about Allegheny General Hospital at 320 East North Avenue. I need help with [patient room / emergency department / billing / records / appointment / visitor policy]. Can you connect me to the correct department?”

Emergency services, Level 1 trauma, LifeFlight, and when to call 911

AGH is known for advanced emergency and trauma care, but patients should still use 911 for active emergencies.

Call 911 first

Chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, severe allergic reaction, seizures, sudden weakness, or collapse require emergency response.

Emergency Services phone

AHN lists AGH Emergency Services at 412-359-3252. This is not a replacement for 911 during an active emergency.

Level 1 trauma

AHN identifies AGH as the first accredited Level 1 Trauma Center in western Pennsylvania and says trauma experts manage all types of traumatic injuries 24/7.

LifeFlight dispatch

AHN lists LifeFlight Dispatch for emergencies at 412-359-3333. Use emergency medical channels, not routine patient-information lines, for emergency transport.

Do not self-triage dangerous symptoms: Online wait times, phone routing, and this guide cannot diagnose you. If symptoms are severe or rapidly worsening, call 911 or go to the nearest emergency department.

Major specialties and services at Allegheny General Hospital

AGH has many institutes and specialty programs. Use the specialty area to find the correct clinic, doctor, or appointment route.

Specialty What AHN highlights at AGH Practical next step
Cardiovascular care AHN describes the Cardiovascular Institute at AGH as a national and regional leader in heart disease care. Use 412-DOCTORS or the cardiovascular institute page for clinic, procedure, or second-opinion routing.
Cancer care AHN Cancer Institute at AGH offers imaging, radiation therapy, chemotherapy, immunotherapy, and clinical-trial access. Ask whether your visit is medical oncology, radiation oncology, surgery, infusion, navigation, or imaging.
Neuroscience AGH neuroscience specialists treat stroke, epilepsy, movement disorders, traumatic brain injuries, and brain/spine conditions. For stroke-like symptoms, call 911. For clinic care, ask for the AHN Neuroscience Institute at AGH.
Orthopaedics and rehabilitation AHN lists orthopaedic care at AGH, including joint replacements, back and neck surgeries, sports medicine, and trauma care. Ask whether your concern is sports medicine, spine, joint replacement, fracture, hand, foot/ankle, or rehab therapy.
Trauma AGH is identified by AHN as the first accredited Level 1 Trauma Center in western Pennsylvania. Use emergency routes for trauma. For post-discharge trauma follow-up, ask for AGH Trauma Clinic instructions.
Stroke care AHN lists an Advanced Comprehensive Stroke Center at AGH. For sudden stroke symptoms, call 911 immediately. For follow-up, use the stroke/neuroscience clinic route.
Behavioral health AGH Psychiatry and Behavioral Health Institute offers outpatient services for children and adults with depression, anxiety, trauma, autism, and other conditions. For immediate danger, call 911 or go to the nearest ER. For appointments, call AHN physician access.
Wound and lymphedema care AHN highlights specialized care for hard-to-heal wounds caused by diabetes, trauma, surgery, and other medical issues. Ask whether you need a referral, wound evaluation, lymphedema therapy, or hyperbaric oxygen assessment.

Appointments, second opinions, and finding a doctor

AGH has many specialty services, so appointment routing works best when you know the condition, department, and whether you already have an AHN provider.

Use 412-DOCTORS for physician access. AHN lists physician access at 412-362-8677. Tell the scheduler whether you need primary care, specialty care, procedure follow-up, or hospital follow-up.
Use MyChart if you are already an AHN patient. MyChart can support messages, appointment requests where available, medical history, test results, refill requests, and billing.
Confirm the exact campus location. AGH services may be inside the hospital, a cancer center, outpatient center, diagnostic site, office suite, or specialty institute.
Ask about records before the visit. Bring or transfer imaging, lab results, medication lists, discharge summaries, operative reports, pathology reports, referral orders, and insurance authorizations.
Confirm insurance and referral rules. Call your insurance plan before scheduled care to confirm network status, authorization, copay, deductible, and specialist-referral requirements.
Appointment script: “I need an appointment at AHN Allegheny General Hospital for ____. Do I need a referral, which building should I go to, what records should I bring, and is this provider in network for my plan?”

AHN MyChart: portal access, test results, messages, refills, and bills

MyChart is AHN’s secure online patient portal for many digital patient tasks.

What MyChart can do

AHN says MyChart can be used to send and receive provider messages, review health history, access test results and current medications, pay bills online, and request prescription refills.

How to sign up

Patients with an activation code can sign up using the code, last four digits of Social Security number, and birth date. Patients without a code can use the online sign-up flow.

Cures Act access

AHN says the 21st Century Cures Act gives patients more access to digital medical records, including test results and clinical notes when available.

When MyChart is not enough

For formal release to a third party, legal copies, full records, or certain outside-provider requests, use AHN medical-record release options instead of only portal access.

Portal safety note: Do not use MyChart messages for emergencies. For serious or life-threatening symptoms, call 911 or go to the nearest emergency department.

Medical records, test results, and release-of-information help

Medical records are protected health information. The fastest route depends on whether you need portal viewing, a personal copy, or a formal third-party release.

Record need Best route What to prepare
View recent test results or notes AHN MyChart MyChart login, date of service, provider name, and question for your care team if results are unclear.
Full copy for yourself AHN medical-record request tools or MyChart download options where available. Government-issued photo ID, date range, facility name, and specific records needed.
Send records to another doctor AHN medical-record release or provider-to-provider request. Receiving doctor name, practice name, phone, fax, secure email, dates, and records requested.
Insurance, legal, school, employer, or disability records Formal release of protected health information. Authorization form, photo ID, destination, deadline, claim number if any, and exact document type.
Billing records AHN billing / Single Billing Office, not necessarily medical records. Account number, patient name, date of service, insurance EOB, and bill copy.
Test result tip: AHN’s “About Your Stay” materials advise patients to call their physician to obtain test results so the patient and physician can discuss the results together.

Billing, insurance coverage, price transparency, and financial assistance

Hospital bills can be separate from physician, emergency physician, anesthesia, radiology, lab, or specialist bills.

Billing need Official contact or step What to have ready
Pay or discuss a bill Patient Billing listed in the AGH directory: 844-801-8400. Bill, account number, patient name, date of service, payment method, and insurance EOB.
AGH hospital-bill question AHN AGH billing page lists 833-684-0239 and SingleBillingOffice@ahn.org. Hospital bill, insurance card, EOB, payment question, and financial-assistance documents if needed.
Financial assistance Ask AHN billing or Single Billing Office about financial-assistance options. Household income, household size, insurance status, bill details, and requested documentation.
Estimate before scheduled care Use AHN price-transparency and hospital-charge resources, then call your insurer. Procedure name, CPT code if known, ordering provider, insurance plan, deductible, copay, and authorization status.
Insurance participation Use AHN’s facility insurance page and confirm directly with your insurance company. Member ID, plan name, group number, scheduled service, provider name, and facility name.
Billing caution: A hospital may be in network while some professionals involved in care bill separately. Ask your insurance plan about facility, physician, anesthesia, radiology, emergency physician, and lab coverage before scheduled care when possible.

Visitor policy, check-in, ID, and special-unit rules

AHN’s general visitation page applies across the network and includes special rules by unit type.

Visitor topic AHN guidance to know Practical tip
General visiting hours AHN states two visitors per patient are welcome between 9:00 AM and 9:00 PM. Call the unit before visiting ICU, surgical, behavioral health, or restricted patients.
Check-in and ID All visitors must check in with security and show valid ID. Bring a government-issued ID and know the patient’s full name.
Respiratory illness Visitors with respiratory illness are encouraged to mask, wash hands, and cover coughs; AHN asks people to consider visiting when feeling better. Do not visit vulnerable patients if you are sick unless the care team gives specific guidance.
Emergency department visitors Two visitors may wait in a designated area, but patient-room visitation may be more limited based on resources and treatments. Expect ER staff to limit visitors during procedures, crowding, isolation, or critical care.
Surgery and outpatient diagnostics Two visitors may wait in a designated area. Ask where the waiting area is and whether the patient needs a driver after sedation or anesthesia.
Behavioral health units AHN says to check with the unit because visitation details can vary by location and unit activities. Call ahead before visiting and ask about belongings, phones, check-in, and safety rules.
Visitor rules can change: Unit policies, infection-control rules, pediatric restrictions, critical-care rules, and security requirements may change. Confirm with the unit before visiting.

About your stay: food, gifts, phones, waiting rooms, and practical hospital tips

AGH’s patient-stay materials include practical campus and inpatient-stay details that help families plan better.

Food and refreshments

AHN says Cafe Allegheny is on the second floor of Snyder Pavilion, and vending machines are available on many floors, including Emergency Department and trauma waiting areas.

Gift shop and flowers

AGH materials list the Gift Shop in the first-floor main lobby of Snyder Pavilion. Flowers and plants may not be allowed in some critical-care areas.

Latex and rubber balloons

AGH materials state latex and rubber balloons are not permitted on the campus because of allergy risks.

Cell phones

AGH materials note cell phone use may be restricted in posted areas of the hospital. Follow staff and signage.

Bloodless medicine

AGH describes bloodless medicine and surgery support for patients who need non-blood medical management based on rights or preferences.

Ethics questions

AGH says patients or family members may directly consult the Ethics Committee regarding ethical questions related to treatment decisions.

Patient experience, care concerns, privacy, and safety issues

If something about care feels unsafe or unresolved, start with the care team and escalate through patient experience if needed.

Tell the bedside care team first. If you identify an unsafe condition or have a safety concern, AHN advises patients to tell a clinical care team member, physician, registered nurse, nursing manager, or ancillary staff member.
Ask for the patient representative. AGH lists a patient representative at 412-359-3233, Monday-Friday during listed daytime hours, to help solve problems and address unmet needs.
Use Patient Experience for unresolved concerns. The AGH phone directory lists Patient Experience through the main hospital number, with instructions to ask to be transferred to the department.
Document details clearly. Keep the patient name, date, unit, room, staff role if known, concern, requested resolution, and any related paperwork.
Use MyChart or medical-records channels for documentation. MyChart can help you view records and messages, while formal record requests are better for complete documentation or third-party release.
Concern script: “I have a safety or care concern for patient ____. The unit is ____. The issue is ____. I already spoke with ____. Can I speak with the nursing manager or Patient Experience?”

Parking, campus arrival, and appointment preparation

AGH is a large urban hospital campus. Give yourself extra time for traffic, parking, check-in, elevators, and wayfinding.

Confirm the correct building before leaving. Ask whether your appointment is in the main hospital, Cancer Center, outpatient clinic, procedure suite, emergency department, imaging area, or another AHN location.
Use the official parking and directions link. The AGH main page links directly to directions, parking, floor plan, and visiting-hours information.
Bring ID and insurance information. Bring photo ID, insurance card, referral or authorization if needed, medication list, and appointment paperwork.
Ask about mobility support. If you need a wheelchair, accessible entrance, escort, or help finding a department, call ahead or ask at security/check-in.
For procedures, confirm driver rules. Sedation, anesthesia, endoscopy, surgery, and some tests may require a responsible adult to drive you home.
Arrival tip: For first-time visitors, arrive early. AGH has multiple buildings, waiting areas, institutes, and entrances, and some departments may be easier to access from a specific parking garage or entrance.

AHN Allegheny General Hospital map and directions

Use this map for the main AGH campus. Confirm your exact building or clinic before traveling for a scheduled appointment.

Main hospital campus

Allegheny General Hospital
320 East North Avenue
Pittsburgh, PA 15212
Main: 412-359-3131

Use for the main hospital, emergency services, patient visits, inpatient units, and many AGH specialty services.

Arrival checklist

  • Photo ID and insurance card.
  • Appointment time, building, floor, and provider name.
  • Medication list and allergy list.
  • Referral, authorization, imaging, labs, or prior records if requested.
  • Phone charger, glasses, hearing aids, assistive devices, and emergency contact.
  • Valid ID for visitors checking in at security.

Official source checklist for AHN Allegheny General Hospital information

Use these official AHN sources for final verification because phone routing, billing contacts, visitor rules, parking, and services can change.

Official source What it verifies When to use it
Allegheny General Hospital official page Address, main phone, directions, parking, visiting hours, floor plan, directory links, and featured services. Use first for official AGH location and campus routing.
AGH phone directory General information, patient information, billing, TDD/TTY, emergency services, LifeFlight, patient experience, physician access, volunteer office, and international services phone numbers. Use when you need the correct department phone number.
AGH patients and visitors Patient information, visitor information, appointment link, MyChart, bill pay, medical records, price transparency, and visitor resources. Use for patient and visitor planning.
AGH specialties Cancer, cardiovascular, neuroscience, orthopaedics, behavioral health, stroke, trauma, women’s health, wound care, and other AGH programs. Use to choose the correct specialty or institute.
AHN MyChart MyChart login, messages, test results, medical history, current medications, bill payment, prescription refills, and sign-up steps. Use for digital portal access and patient account tasks.
AHN medical records Medical-record request options, release-to-third-party routing, MyChart request notes, and ID requirements. Use for formal records and release-of-information needs.
AGH insurance and billing page Hospital-bill customer-service number, secure billing email, payment help, and financial-assistance timing. Use for hospital bill, insurance, and financial-assistance questions.
AHN visiting hours and policies General visitor hours, visitor limit, ID check-in, emergency department visitors, surgery waiting areas, pediatric rules, NICU rules, and behavioral-health unit note. Use before visiting a patient.
About your stay at AGH Cafeteria, gift shop, flowers, waiting areas, ethics policy, bloodless medicine, patient representative, safety concerns, and inpatient-stay guidance. Use before or during a hospital stay.
AHN safety and quality How to report patient-care concerns and contact the Patient Experience Team. Use when a care concern needs escalation.
Independent guide notice: This website is not Allegheny General Hospital, Allegheny Health Network, an emergency service, an insurance company, or a medical provider. Always verify current medical, billing, visitor, department, and appointment information directly with AHN.

AHN Allegheny General Hospital FAQs

Common patient and visitor questions about address, phone numbers, emergency services, MyChart, medical records, billing, visitor policy, specialties, parking, and patient concerns.

1. What is the address of AHN Allegheny General Hospital?
Allegheny General Hospital is located at 320 East North Avenue, Pittsburgh, PA 15212.
2. What is the main phone number for Allegheny General Hospital?
The main phone number for Allegheny General Hospital is 412-359-3131. Use it for general hospital routing, department transfers, and operator help.
3. What is the patient information phone number at AGH?
AHN lists Patient Information for Allegheny General Hospital at 412-359-3501. Patient details may be limited by privacy rules and patient preferences.
4. What is the Emergency Services number for Allegheny General Hospital?
AHN lists Emergency Services for Allegheny General Hospital at 412-359-3252. For active medical emergencies, call 911 or go to the nearest emergency department.
5. Is Allegheny General Hospital a trauma center?
Yes. AHN identifies AGH as the first accredited Level 1 Trauma Center in western Pennsylvania and states that trauma experts manage traumatic injuries 24/7.
6. How do I schedule an appointment with an AHN doctor at AGH?
Use AHN Physician Access at 412-DOCTORS or 412-362-8677. Existing AHN patients may also use MyChart where appointment tools are available.
7. Does AHN Allegheny General Hospital use MyChart?
Yes. AHN MyChart is used for secure patient access to messages, health history, test results, current medications, bill payment, and prescription refill requests.
8. How do I request medical records from AHN or AGH?
Use AHN medical-record request options or MyChart where available. Formal releases, third-party requests, and full medical-record copies may require an authorization form and government-issued photo ID.
9. How do I contact AHN Allegheny General Hospital billing?
AHN’s AGH phone directory lists Patient Billing at 844-801-8400. The AGH billing and insurance page also lists hospital-bill help at 833-684-0239 and SingleBillingOffice@ahn.org.
10. What are the general visiting hours at AHN hospitals?
AHN’s visiting-hours page states two visitors per patient are welcome between 9:00 AM and 9:00 PM, and visitors must check in with security and show valid ID. Special units can have different rules.