Advocate Children’s Hospital Park Ridge contact, pediatric emergency care, specialties, LiveWell, records, billing, visitor info, and map
Advocate Children’s Hospital – Park Ridge is located at 1675 Dempster St., Park Ridge, IL 60068. The main hospital line is 847-723-2210, and the pediatric emergency department is 847-723-5154.
Use this guide to call the correct department, find pediatric ER routing, use LiveWell, request medical records, understand billing, check visitor guidance, plan surgery day, and find the Park Ridge campus map.
Park Ridge, IL 60068.
Use for hospital routing, patient information, and general campus questions.
Use for emergency department routing. Call 911 for life-threatening symptoms.
Use for pediatric physician and specialty-care routing.
Use for Park Ridge record-release questions and protected health information requests.
Use for patient comments, concerns, and care-experience questions.
Start here: what do you need from Advocate Children’s Hospital Park Ridge?
Use the route below based on whether your child needs emergency care, specialty care, surgery instructions, records, billing help, visitor guidance, or family support.
| Your need | Best contact or tool | What to have ready |
|---|---|---|
| Life-threatening symptoms | Call 911 or go to the nearest emergency department | Symptoms, time started, age, medications, allergies, medical conditions, and caregiver contact. |
| Pediatric emergency department routing | 847-723-5154 | Child’s age, symptoms, injury details, fever timing, medications given, and whether poison/toxin exposure is possible. |
| Main hospital question | 847-723-2210 | Patient name, date of birth, department, room/unit if known, and reason for the call. |
| Find a pediatric specialist | 855-312-KIDS | Diagnosis or symptoms, insurance, preferred location, physician referral if needed, and urgency. |
| Medical records | 847-723-8265 | Child’s full name, date of birth, dates of service, receiving provider or school, and signed authorization if required. |
| Hospital billing | 630-645-2400 | Statement number, guarantor name, insurance EOB, date of service, and payment or financial-assistance question. |
| Medical group billing | 847-390-5900 | Physician or Advocate Children’s Medical Group statement, provider name, visit date, and insurance details. |
| Patient concern or complaint | 847-723-6011 | Unit, date, patient name, staff involved if known, and what help or follow-up you are requesting. |
Official Advocate Children’s Hospital Park Ridge links and what to do after each opens
Use official Advocate pages for current contact details, emergency information, patient resources, insurance, records, billing, visitor guidance, and pediatric specialties.
Official Advocate Children’s Hospital site
Open Advocate Children’s Hospital
- Use the campus cards to confirm Park Ridge address and emergency department number.
- Use Services for pediatric specialty programs and Find a Doctor for physician routing.
- Use Your Visit for phone directory, visitor information, insurance, and patient resources.
Phone directory
- Confirm Park Ridge main line, emergency department, billing, medical records, and patient comments numbers.
- Use the Park Ridge section, not the Oak Lawn campus section.
- Call the main line when you are unsure which department owns the question.
Pediatric emergency care
- Use this page to understand pediatric emergency capabilities.
- Call 911 for life-threatening symptoms instead of driving yourself if emergency transport is safer.
- Bring medication lists, allergies, and key medical history when possible.
Find a service
- Browse featured services such as cancer, fetal care, surgery, heart, neurosciences, orthopedics, pain management, and primary care.
- Use the A-Z service list if the specialty is not obvious.
- Call 855-312-KIDS for help finding the right physician or program.
Your visit
- Use for hospital-stay resources, visitor policy, insurance, rights, phone directory, and family guidance.
- Check current visiting information before arrival.
- Use LiveWell and medical-records links when managing after-visit documentation.
LiveWell
- Use LiveWell for Advocate Health digital access, messages, appointments, bills, and health information where available.
- Parents should review pediatric proxy-access rules, especially for teens.
- Use 911 or emergency care for urgent symptoms, not portal messaging.
Medical records
- Select or request records from the Park Ridge campus.
- Use the correct request method, authorization form, or email/mail instructions.
- Ask Medical Records if school, specialist, insurance, or legal documentation is needed quickly.
Insurance information
- Check whether your plan is accepted before scheduled care.
- Call your insurance plan too, because contracts and benefits can change.
- Ask whether referrals, authorizations, network rules, or facility charges apply.
Advocate Children’s Hospital Park Ridge phone directory
Use the Park Ridge campus numbers below. The Oak Lawn campus has different numbers.
| Department or need | Phone / contact | Use it for |
|---|---|---|
| Main hospital line | 847-723-2210 | General routing, patient location help, department transfer, and campus information. |
| Pediatric emergency department | 847-723-5154 | Emergency department routing. Call 911 for immediate life-threatening symptoms. |
| Find a physician | 855-312-KIDS | Help finding pediatric specialists, programs, or Advocate Children’s providers. |
| Hospital billing | 630-645-2400 | Hospital facility statement, payment questions, insurance processing, and hospital-balance help. |
| Advocate Children’s Medical Group billing | 847-390-5900 | Provider or medical group billing questions separate from the hospital facility bill. |
| Medical records | 847-723-8265 | Copies of records, release authorization, school or specialist records, and health information requests. |
| Medical records email | SRCO-LGH-ROI@advocatehealth.com | Park Ridge release-of-information routing when email submission is appropriate. |
| Patient comments and concerns | 847-723-6011 | Care-experience concerns, compliments, complaints, or patient relations routing. |
Pediatric emergency care at Advocate Children’s Hospital Park Ridge
The Park Ridge emergency department supports children with serious illness and injury, and it shares a campus with high-level trauma resources.
Call 911 for immediate danger
Use 911 for severe breathing trouble, blue lips, major trauma, poisoning, seizure, severe allergic reaction, heavy bleeding, or a child who is hard to wake.
Use pediatric ER routing
For urgent pediatric symptoms at the Park Ridge campus, the emergency department number is 847-723-5154.
Bring key details
Bring medications, allergies, immunization details, specialist names, prior diagnosis list, insurance card, and the timeline of symptoms.
Expect triage
Emergency departments treat the sickest or most injured patients first. Arrival order is not always treatment order.
Pediatric specialties and services available through Advocate Children’s Hospital
Advocate Children’s Hospital lists a broad pediatric services directory. Availability may depend on campus, clinic location, referral, insurance, and physician schedule.
| Service area | Examples | How to use it |
|---|---|---|
| Heart care | Pediatric cardiology, cardiac surgery, fetal echocardiograms, heart monitoring, heart screenings, and related programs. | Call 855-312-KIDS or use the Heart Institute pages to find the right pediatric heart specialist. |
| Cancer and blood disorders | Pediatric oncology, hematology/oncology clinic, cancer support services, Child Life support, and social-work coordination. | Ask whether your child needs oncology, hematology, infusion, imaging, inpatient, or outpatient clinic care. |
| Fetal and newborn care | Fetal care, maternal-fetal coordination, neonatology, NICU-related follow-up, and newborn support. | Have OB referral details, ultrasound reports, due date, diagnosis, and current pregnancy records ready. |
| Surgery | Pediatric general surgery, day-of-surgery preparation, anesthesia, outpatient surgery, inpatient surgery, and post-op care. | Ask for arrival location, fasting rules, medication instructions, anesthesia plan, and discharge driver needs. |
| Neurosciences | Neurology, neurosurgery coordination, seizure concerns, developmental neurologic issues, and related pediatric programs. | Bring prior EEG, MRI, CT, medication list, seizure log, school reports, and specialist notes. |
| Orthopedics | Pediatric orthopedic surgery, sports injuries, braces, orthotics, prosthetics, physical therapy, occupational therapy, and sports therapy. | Bring imaging, injury date, activity restrictions, prior treatment, and school/sports forms. |
| Developmental pediatrics | Developmental-behavioral pediatrics, autism, Down syndrome, neonatal follow-up, psycho-educational consultation, and therapy coordination. | Bring school evaluations, IEP/504 plans, therapy notes, prior testing, medication list, and caregiver concerns. |
| Primary care and pain management | Pediatric primary care, pain-management support, chronic-care coordination, and family health resources. | Confirm whether care should begin with a primary pediatrician, specialist, or emergency department. |
Heart Institute, cancer care, and complex pediatric programs
Some families search the Park Ridge campus because their child needs specialty or complex care, not just a routine hospital visit.
Advocate Children’s Heart Institute
Advocate describes its Heart Institute as a major pediatric cardiovascular program with pediatric cardiologists and access to heart-related testing, monitoring, rehabilitation, screenings, and support.
Pediatric cancer care
Advocate’s cancer-care pages describe pediatric oncology services at both Park Ridge and Oak Lawn, including specialty teams and support services for families.
Developmental pediatrics
The developmental pediatrics program supports children with complex developmental and behavioral needs through physicians, therapists, psychologists, social workers, and other specialists.
Child Life support
Child Life specialists, creative arts therapies, and education support can help children cope with hospitalization, procedures, and stress.
Day of surgery at the Park Ridge campus
Surgery instructions can differ depending on whether the child’s procedure is in the Main Hospital or Ambulatory Surgery Center.
LiveWell patient portal and pediatric proxy access
LiveWell is Advocate Health’s digital tool for many patient services. Pediatric access may vary by child age and privacy rules.
Medical records, school forms, specialist records, and release of information
For record copies, use the Park Ridge medical records contact and follow Advocate’s request process.
| Record need | Best contact | What to ask |
|---|---|---|
| Hospital record copy | 847-723-8265 | Ask how to request Park Ridge records, what authorization is required, and how long release takes. |
| Email routing | SRCO-LGH-ROI@advocatehealth.com | Ask whether the request can be sent by email and which form must be attached. |
| School or daycare form | Treating clinic, primary-care office, or Medical Records | Ask whether the form needs immunizations, restrictions, medication orders, or physician signature. |
| Specialist transfer | Medical Records and the receiving specialist | Ask which notes, imaging, lab results, operative reports, discharge summary, and medication lists are needed. |
| Radiology images | Medical Records or radiology routing | Ask whether images can be sent electronically, burned to disc, or shared directly with another provider. |
Billing, payment questions, and separate physician bills
Families may receive more than one bill because hospital facility charges and medical group or professional charges can be billed separately.
| Billing issue | Best contact | What to have ready |
|---|---|---|
| Hospital bill | 630-645-2400 | Account number, statement date, patient/guarantor name, date of service, and insurance EOB. |
| Advocate Children’s Medical Group bill | 847-390-5900 | Provider name, clinic date, statement number, and insurance information. |
| Estimate before planned care | Cost-of-care estimate tool or billing team | Procedure name, CPT code if available, insurance plan, physician, and scheduled location. |
| Financial assistance | Advocate Health billing / financial assistance resources | Household income details, insurance status, bill date, account number, and any Medicaid or Marketplace information. |
| Insurance denial or underpayment | Billing office and insurance plan | EOB denial reason, claim number, authorization details, referral records, and network information. |
Insurance, referrals, authorizations, and cost planning
For scheduled pediatric care, verify both Advocate participation and your plan’s benefit rules.
Call your insurance plan
Advocate’s insurance page notes contracts change periodically. Your insurance plan can confirm network status, benefits, referral rules, and authorization needs.
Ask Advocate billing
Use billing contacts for hospital or medical group statement questions and cost-estimate routing before planned services.
Separate facility charges
Hospital-based specialty visits, surgery, imaging, emergency care, and procedures may involve facility charges in addition to professional fees.
Bring insurance details
Bring the child’s insurance card, referral, prior authorization, parent or guardian ID, and custody/guardian documents if relevant.
Visitor information, open visiting hours, and family expectations
Advocate Children’s Hospital says Park Ridge and Oak Lawn have open visiting hours, but patient condition, unit policy, safety rules, and infection control can still affect visits.
| Visitor question | What to check | Why it matters |
|---|---|---|
| Can family visit anytime? | Hospital visitor policy, patient unit, nurse station, and child’s condition. | Open visiting hours do not override clinical restrictions, infection-control needs, or unit-specific safety policies. |
| Can siblings visit? | Unit rules, illness screening, age guidance, and supervising adult requirement. | Children visiting children may need extra safety screening. |
| What if someone is sick? | Current hospital infection-control guidance. | Visitors with fever, cough, vomiting, diarrhea, rash, or contagious exposure may be restricted. |
| Where should visitors park? | Campus access, parking garage, valet, shuttle, and construction notices. | Campus routes and parking access can change. |
| Can visitors take photos or video? | Hospital privacy, staff consent, patient privacy, and unit rules. | Hospitals protect patient privacy and staff privacy, especially around children and shared clinical spaces. |
Child Life, creative arts therapies, education, and family support
Child Life teams help children and families cope with hospitalization, procedures, and medical stress.
Procedure preparation
Child Life specialists can help explain medical experiences using child-friendly language and preparation tools.
Emotional support
Creative arts therapies, education support, and coping strategies may help children handle fear, pain, separation, or long stays.
Park Ridge contact
The Child Life team page lists Park Ridge Child Life contact at 847-723-7529.
Parent preparation
Parents can ask Child Life how to talk with siblings, school staff, and the child about hospitalization or procedures.
Children’s Health Resource Center and family education
Advocate Children’s Hospital provides family health resources to help parents, teens, and children understand care.
Discharge planning, follow-up care, and going home
Before leaving the hospital, make sure you understand medications, warning signs, follow-up appointments, school restrictions, and who to call after discharge.
Patient comments, concerns, rights, and language assistance
Use the patient-comments number or patient-rights resources if a concern is not resolved with the unit team.
Advocate Children’s Hospital Park Ridge location, map, and parking planning
Use the Park Ridge campus address for navigation, but follow campus signs for pediatric emergency, outpatient, surgery, parking garage, and entrance instructions.
Campus address
Advocate Children’s Hospital – Park Ridge
1675 Dempster St.
Park Ridge, IL 60068
Main: 847-723-2210
Emergency: 847-723-5154
Arrival checklist
- Bring the child’s insurance card, parent or guardian ID, medication list, allergies, and specialist notes.
- For surgery, confirm fasting rules and use the surgery team’s exact arrival instructions.
- For emergency symptoms, use 911 or pediatric emergency routing instead of a routine entrance.
- Ask about wheelchair help, interpreter services, child-life support, or accessibility needs before arrival.
- Check current parking or construction notices because campus access can change.
Official source checklist for Advocate Children’s Hospital Park Ridge
Use these official Advocate sources for final verification because phone numbers, visitor policies, services, parking, billing, insurance, and portal rules can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| Advocate Children’s Hospital official website | Campus overview, Park Ridge and Oak Lawn location cards, services, physician search, and patient resources. | Use first for current hospital and pediatric specialty information. |
| Phone Directory | Park Ridge address, main number, emergency number, billing, medical records, and patient comments contacts. | Use when calling the right department matters. |
| Emergency Services | Pediatric emergency department context, trauma-campus connection, and Pediatric Critical Care Center designation language. | Use for emergency-care planning and capability context. |
| Find a Service | Pediatric specialty service directory and featured service lines. | Use when finding the right pediatric program or specialty. |
| Pediatric Heart Care | Advocate Children’s Heart Institute programs and pediatric heart-care services. | Use for pediatric cardiology, fetal echo, heart screening, and heart program questions. |
| Cancer Care | Pediatric cancer-center support at Park Ridge and Oak Lawn, care-team details, and family support resources. | Use for oncology or hematology/oncology care questions. |
| Your Visit | Visitor policy, patient resources, insurance, rights, phone directory, and hospital-stay guidance. | Use before arrival, admission, or visiting a patient. |
| LiveWell | Digital patient portal access and Advocate Health online patient tools. | Use for online access, appointment and bill tools, and selected records. |
| Medical Records | Medical-record request process and release-of-information routing. | Use for copies of records, specialist transfers, school documentation, and legal or insurance requests. |
| Insurance | Insurance participation guidance and reminder that contracts change periodically. | Use before scheduled services and verify directly with your insurance plan. |
| Day of Surgery | Park Ridge day-of-surgery location and preparation guidance. | Use before a scheduled surgery or procedure. |
| Child Life Program | Child Life and family-support resources for hospital coping and preparation. | Use when a child needs help preparing for hospitalization, procedures, or stress. |
Advocate Children’s Hospital Park Ridge FAQs
These questions focus on contact details, pediatric ER, services, LiveWell, medical records, billing, visitor information, parking, surgery, and family support.