Rainbows Children’s Hosp. Cleveland: Pediatric Care & Info

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Children’s Hospital Guide · Cleveland OH · Pediatric Care

UH Rainbow Babies & Children’s Hospital Cleveland address, phone numbers, pediatric emergency care, MyChart, records, parking, and visitor information

UH Rainbow Babies & Children’s Hospital is a children’s hospital on the University Hospitals Cleveland Medical Center campus in Cleveland, Ohio. For Rainbow-specific navigation, UH lists 2101 Adelbert Rd., Cleveland, OH 44106, while the larger UH Cleveland Medical Center campus is listed at 11100 Euclid Ave., Cleveland, OH 44106.

Use this page to find the right phone number, pediatric emergency department route, parent/guardian visitor rules, UH MyChart access, medical records steps, billing contacts, parking garages, and map before taking a child to Rainbow.

Call Hospital Operator: 216-844-1000 Pediatric ER: 216-844-1644 Patient Info: 216-844-3911 View Map
Medical emergency? Call 911 or go to the nearest emergency department. For a child with severe breathing trouble, major injury, seizure, poisoning, unconsciousness, stroke-like symptoms, severe allergic reaction, or unsafe transport, call 911 instead of delaying care to call the hospital.
Rainbow navigation address 2101 Adelbert Rd.

Cleveland, OH 44106.

UH main campus address 11100 Euclid Ave.

Cleveland, OH 44106.

Hospital operator 216-844-1000

Use for general hospital routing and department transfers.

Patient information 216-844-3911

Use for directions, room-phone help, information desk support, and general patient routing.

Pediatric emergency department 216-844-1644

UH lists Rainbow’s pediatric emergency department phone on its emergency medicine page.

Pediatric advice line 216-UH4-KIDS

UH lists Ask Rainbow as a 24/7 pediatric nurse advice resource for parents.

UH Rainbow Babies & Children’s Hospital overview

A practical quick guide for parents, guardians, caregivers, referring offices, and visitors going to Rainbow in Cleveland.

UH Rainbow Babies & Children’s Hospital is part of University Hospitals Cleveland Medical Center in University Circle. Families often search for “Rainbows Children’s Hospital Cleveland,” but the official name is UH Rainbow Babies & Children’s Hospital.

The hospital is a major pediatric care center with a dedicated pediatric emergency department and a Level I Pediatric Trauma Center. For families, the most important first step is choosing the right route: emergency department, scheduled clinic, inpatient unit, MyChart, medical records, billing, or patient information.

Fast routing tip: Use 216-844-1644 for Rainbow pediatric emergency department questions when calling is safe, 216-844-3911 for patient information and directions, and 216-844-1000 for the UH hospital operator.

UH Rainbow Babies & Children’s Hospital phone directory

Use these numbers to avoid being routed through the wrong department.

Need Phone / route Use this for
Hospital operator 216-844-1000 General hospital routing, department transfer, and operator assistance.
General & patient information 216-844-3911 Directions, patient-room phone number help, information desk support, and getting in touch with a head nurse.
Pediatric emergency department 216-844-1644 Rainbow pediatric emergency department contact when it will not delay urgent care.
Appointments / referrals 1-866-UH4-CARE Specialist appointments, referrals, and UH scheduling routes.
Pediatrics line 216-UH4-KIDS Pediatric questions and Ask Rainbow parent advice line.
Medical records 216-844-3555 Health Information Management and copies of patient medical records.
Billing / financial counselors 216-844-8299 Hospital billing, financial counseling, and bill-related routing.
Parking 216-844-7275 Parking-garage questions, visitor parking, and campus parking routing.
Protective Services 216-844-4357 Security concerns, lost items, safety escort questions, and non-emergency safety issues on campus.
Transfer Referral Center 216-844-1111 or 800-421-9199 Provider-to-provider transfer coordination for immediate transfers into UH Rainbow.

Pediatric emergency care at UH Rainbow

Rainbow’s pediatric emergency department is designed for children and is tied to the hospital’s Level I Pediatric Trauma Center resources.

Situation Best first action Why it matters
Severe injury, major trauma, unconsciousness, severe breathing trouble, seizure, overdose, severe allergic reaction Call 911 Emergency medical services can start care and choose the safest transport route.
Child needs urgent pediatric emergency evaluation and you are already nearby Go to the pediatric emergency department Rainbow has pediatric emergency physicians and pediatric-trained emergency resources.
Parent has a non-emergency pediatric health question after office hours Call 216-UH4-KIDS UH lists Ask Rainbow as a 24/7 pediatric nurse advice resource.
Poison exposure Call Poison Control at 800-222-1222 or 911 if severe symptoms are present Poison experts can advise on immediate steps while emergency care is arranged if needed.
Referral or transfer from another hospital Provider should use Rainbow transfer/referral lines Transfers require clinical coordination and safe transport planning.
Do not delay emergency care. If symptoms are severe, call 911. Calling the emergency department first can waste critical time when a child needs immediate medical care.

Before you go: what parents and guardians should bring

Use this checklist for emergency visits, scheduled appointments, surgery, imaging, inpatient admission, and specialist care.

Confirm the location and entrance. Rainbow is on a large UH campus. Ask whether to use Rainbow, the pediatric emergency department, outpatient clinic, surgery check-in, or another UH entrance.
Bring parent/guardian ID and child information. Have photo ID, insurance card, child’s full legal name, date of birth, emergency contacts, custody/guardian documents if needed, and referral paperwork.
Bring a current medication and allergy list. Include prescriptions, inhalers, seizure medicines, insulin, over-the-counter medicines, vitamins, supplements, allergies, pharmacy name, and recent dose changes.
Bring recent records if transferring care. Useful items include discharge papers, imaging discs or reports, lab results, specialty notes, vaccine records, school forms, and outside-hospital paperwork.
Ask about visitor and FAST-PASS requirements. UH Rainbow visitor guidance says parents/guardians and visitors must obtain a FAST-PASS ID badge before going to a patient unit.
Use UH MyChart for follow-up. MyChart can help with test results, messages, refills, appointment details, bills, and after-visit information when available.

Pediatric services and common care needs

Rainbow provides pediatric specialty and hospital care. Confirm the right clinic, entrance, appointment time, and paperwork before traveling.

Pediatric emergency medicine

Use for urgent and emergency pediatric problems, including serious injuries and sudden severe symptoms.

Level I pediatric trauma care

Rainbow is described by UH as Cleveland’s only Level I Pediatric Trauma Center.

Pediatric specialty clinics

Rainbow links to many pediatric specialties. Ask whether your child’s appointment is on the main campus, Ahuja Center, or another UH location.

Surgery and procedures

Confirm fasting rules, medication instructions, arrival time, guardian requirements, consent documents, and post-anesthesia transport rules.

Inpatient pediatric care

For admitted patients, ask about unit phone, visitor list, parent sleeping options, meals, discharge planning, and care-team rounds.

Parent advice resources

Ask Rainbow offers pediatric nurse advice by phone for parents when the pediatrician’s office is closed.

UH MyChart for Rainbow patients

UH MyChart is the main online patient portal route for test results, messages, refills, bills, estimates, and appointment details.

Login
Main tools
UH MyChart can show medical questions, test results, prescription refill requests, appointments, bill payment, and estimates when available.
Proxy access
Parents and guardians may need proxy access to view a child’s records. Access can vary by the child’s age, law, and privacy rules.
Urgent warning
Do not use MyChart for emergencies. Call 911 for urgent or life-threatening symptoms.
Billing
Use MyChart payment tools for eligible UH bills, statements, and estimates.

Medical records, birth certificates, imaging, and release forms

UH Rainbow’s medical records page says Health Information Services provides copies from patient records and that requests generally take about 10 working days.

Record need Best route What to prepare
Medical records copies Health Information Management: 216-844-3555 Child’s full legal name, date of birth, service dates, parent/guardian ID, requested records, and destination.
Release form UH medical-records release authorization Signed authorization, recipient information, date range, and records requested.
Send records to another doctor Medical records / provider-to-provider request Provider name, fax number, phone number, clinic address, and urgency.
Imaging records Ask medical records or radiology routing Study date, body part, report or images needed, and receiving provider.
Birth certificate information UH medical-records birth certificate guidance Parent information, birth details, ID, and local vital-record instructions.
School, disability, insurance, or legal paperwork Medical records and treating office Exact form, deadline, signature requirements, date range, and whether a clinician must complete it.
Records request script: “I need records from UH Rainbow Babies & Children’s Hospital for child __, date of birth __, service dates __. Please tell me the authorization form, ID requirement, fee if any, and where to send the request.”

Billing, insurance, estimates, and financial counseling

Hospital bills, physician bills, emergency bills, and outside-service bills may be separate.

Billing need Best route What to check
Billing / financial counselors 216-844-8299 Statement number, guarantor, date of service, insurance plan, balance, payment plan, and financial assistance.
Price estimate UH financial counseling: 1-866-771-7266 Procedure name, CPT code if available, insurance, deductible, copay, coinsurance, and authorization needs.
Pay a bill UH MyChart Correct patient, visit account, amount due, payment method, and receipt.
Insurance network question Insurance plan plus UH billing In-network status, emergency coverage, prior authorization, referral, and separate provider billing.
Itemized statement UH billing / MyChart billing message Hospital charges, professional charges, insurance adjustments, patient payments, and remaining balance.
Financial assistance UH financial assistance or financial counselors Application form, income documentation, insurance status, household size, and deadline.
Billing caution: Emergency care, anesthesia, radiology, pathology, ambulance, specialists, and outside labs may create separate bills. Ask what statements to expect before assuming one payment covers all charges.

Visitor information, parent/guardian rules, and FAST-PASS badges

Rainbow’s visitor page says parents/guardians and visitors must obtain a FAST-PASS ID badge before going to a patient unit, and approved visitor lists are created by the child’s parent or guardian.

Visitor question What to ask Why it matters
Can I visit today? “Am I on the approved visitor list, and what are today’s rules for this unit?” The parent/guardian controls the approved visitor list, and hospital visitor policies may change.
Do I need a badge? “Where do I get my FAST-PASS ID badge?” UH Rainbow visitor guidance requires badges before going to patient units.
Can children visit? “Are siblings or minors allowed on this unit today?” Age limits and unit restrictions may vary.
Can I bring food, toys, flowers, or balloons? “What items are allowed for this patient’s unit and condition?” Restrictions can apply for infection control, allergies, ICU care, surgery, or safety.
Can I stay overnight? “What parent/guardian overnight rules apply on this unit?” Family-centered pediatric units often support parents, but details depend on room, unit, and patient condition.
How do I reach the patient room? “Can patient information help with the room phone or nurse station?” Patient Information and Reception Services can help with room-phone routing and head-nurse contact.
Visitor call script: “I’m visiting a child at UH Rainbow. Am I on the visitor list, where do I get the FAST-PASS badge, which entrance should I use, and are there any unit-specific restrictions today?”

Parking, campus navigation, and entrances

Rainbow is on a large medical campus, so parking and entrance choice matters.

Rainbow navigation address
2101 Adelbert Rd., Cleveland, OH 44106.
Main campus address
11100 Euclid Ave., Cleveland, OH 44106.
UH Drive Garage
2040 UH Drive, Cleveland, OH 44106. UH says the garage can be entered off UH Drive from Euclid Avenue.
Adelbert Road Garage
2121 Adelbert Road, Cleveland, OH 44106. UH describes it as next to UH Rainbow Babies & Children’s Hospital.
Parking phone
Wayfinding
UH Hospital Maps can help with walking directions to departments, restrooms, cafes, registration areas, and meeting points.
Arrival tip: If your child is scheduled for surgery, imaging, specialty clinic, or emergency care, ask the department which entrance and garage are best before driving.

Patient safety, protective services, and care escalation

If a child’s condition changes or something does not seem right, speak up immediately.

During a hospital stay

Tell the nurse right away if you see breathing changes, color change, pain, confusion, swelling, fever, medication concerns, or sudden worsening.

Ask for escalation

Ask for the charge nurse, attending physician, resident team, patient advocate, or unit leader if the concern remains unresolved.

Protective Services

Call 216-844-4357 for non-emergency security, safety, or campus protective-services concerns.

Emergency response

Inside the hospital, ask staff for immediate help. Outside the hospital or during transport, call 911 for emergencies.

Clear wording helps: “I am worried my child is getting worse because ____. I need the nurse and doctor to check now.”

UH Rainbow Babies & Children’s Hospital map

Use this map for the Rainbow navigation address and confirm the correct entrance for your appointment or emergency visit.

UH Rainbow Babies & Children’s Hospital

2101 Adelbert Rd.
Cleveland, OH 44106
Patient information: 216-844-3911
Hospital operator: 216-844-1000

Use this Rainbow address for campus navigation. Call ahead if your child’s appointment instructions list a different UH building or entrance.

UH Cleveland Medical Center campus

11100 Euclid Ave.
Cleveland, OH 44106
Operator: 216-844-1000

UH Cleveland Medical Center is the larger campus that includes Rainbow, UH MacDonald Women’s Hospital, and UH Seidman Cancer Center.

Official source checklist for this UH Rainbow guide

Use these official sources to verify hospital contacts, pediatric emergency details, records, billing, parking, visitor rules, and safety information.

Source What it verifies When to use it
UH Cleveland Medical Center patient & visitor information Main campus address, hospital operator, visitor resources, parking overview, campus wayfinding, patient information, and the fact that UH Cleveland Medical Center is home to Rainbow. Use for larger-campus routing and general UH Cleveland Medical Center visitor details.
Coming to UH Rainbow Rainbow navigation address, patient/visitor help phone, campus map, parking garages, and pediatric appointment call route. Use before driving to Rainbow or choosing a garage.
UH Rainbow pediatric emergency medicine 24/7 pediatric emergency physicians and nurses, Level I Pediatric Trauma Center information, emergency referral numbers, and pediatric emergency department phone. Use for pediatric emergency routing.
UH Rainbow telephone directory Hospital operator, patient information, billing, parking, protective services, nutrition services, and pastoral care phone numbers. Use when you need a department-specific number.
UH Rainbow visiting hours FAST-PASS badge guidance, parent/guardian visitor-list rules, and patient information phone support. Use before visiting a child inpatient.
UH Rainbow medical records Medical-records request process, approximate turnaround, fees, release form, and Health Information Management phone number. Use when requesting records, forms, or copies.
UH MyChart Patient portal login, test results, prescription refill requests, appointments, bill payment, and estimates. Use for portal access and after-visit follow-up.
Ask Rainbow 24/7 pediatric nurse advice line and parent health resources. Use for non-emergency pediatric health questions when the pediatrician’s office is closed.
UH Rainbow Protective Services 24/7 protective services, patrol, safety concern support, and phone number. Use for non-emergency campus safety and security questions.
Refer a patient to UH Rainbow Physician access line, 24/7 physician-to-physician consult line, and transfer referral center phone numbers. Use for clinician referrals, transfers, and provider-to-provider consults.
Independent guide notice: This website is not University Hospitals, UH Rainbow Babies & Children’s Hospital, UH Cleveland Medical Center, an emergency service, a medical provider, or an insurance plan. Always confirm emergency instructions, visitor rules, medical records, billing, appointments, parking, and patient information with official UH sources.

UH Rainbow Babies & Children’s Hospital Cleveland FAQs

Common questions about address, phone numbers, pediatric emergency care, visitors, MyChart, medical records, billing, parking, and safety.

1. What is the official name of Rainbows Children’s Hospital Cleveland?
The official name is UH Rainbow Babies & Children’s Hospital. Many people casually search for “Rainbows Children’s Hospital Cleveland,” but the hospital uses the Rainbow Babies & Children’s Hospital name.
2. What is the address for UH Rainbow Babies & Children’s Hospital?
UH lists Rainbow navigation at 2101 Adelbert Rd., Cleveland, OH 44106. The larger UH Cleveland Medical Center campus is listed at 11100 Euclid Ave., Cleveland, OH 44106.
3. What is the main phone number for UH Rainbow?
The hospital operator number listed in the UH Rainbow phone directory is 216-844-1000. General and patient information is listed as 216-844-3911.
4. What is the pediatric emergency department phone number?
UH Rainbow’s pediatric emergency medicine page lists the pediatric emergency department phone as 216-844-1644. For life-threatening emergencies, call 911.
5. Is UH Rainbow a Level I Pediatric Trauma Center?
Yes. UH states that UH Rainbow Babies & Children’s Hospital is home to Cleveland’s only Level I Pediatric Trauma Center.
6. How do I reach Ask Rainbow for pediatric advice?
UH says Ask Rainbow is staffed by registered pediatric nurses and can be accessed 24/7. Call 216-UH4-KIDS for pediatric health questions when the pediatrician’s office is closed.
7. How do I request medical records from UH Rainbow?
Call Health Information Management at 216-844-3555 and ask for the medical-records release process. Be ready with the child’s name, date of birth, service dates, parent/guardian ID, requested records, and recipient information.
8. Do visitors need an ID badge at UH Rainbow?
Yes. UH Rainbow visitor guidance says all parents, guardians, and visitors must obtain a FAST-PASS ID badge before going to the patient unit.
9. Where should I park for UH Rainbow?
UH lists the UH Drive Garage at 2040 UH Drive and Adelbert Road Garage at 2121 Adelbert Road. The Adelbert Road Garage is described as next to UH Rainbow Babies & Children’s Hospital.
10. Is this page an official UH Rainbow page?
No. This is an independent patient-information guide. Use official University Hospitals, UH Rainbow, MyChart, emergency, medical-records, billing, and insurance sources for final instructions.