Roane General Hospital: Address, Phone & Patient Info

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Hospital Guide · Spencer WV · Patient Information

Roane General Hospital address, phone, emergency care, patient resources, visiting hours, clinics, billing, and medical records

Roane General Hospital is located at 200 Hospital Drive, Spencer, WV 25276. The main hospital phone number is 304-927-4444.

This guide helps patients and families quickly find the right Roane General contact, prepare for a hospital visit, understand emergency vs clinic care, access patient forms, request records, check billing resources, review visiting guidance, and use the map before traveling.

Main: 304-927-4444 200 Hospital Drive Spencer, WV 25276 Critical Access Hospital
Call Hospital: 304-927-4444 Patient Resources Hospital Services Map & Directions
Medical emergency? Call 911 or go to the nearest emergency department. Do not use this guide, email, contact forms, or portal messages for chest pain, stroke symptoms, severe breathing trouble, major injury, uncontrolled bleeding, poisoning, suicidal crisis, or any life-threatening condition.
Hospital address 200 Hospital Drive

Spencer, WV 25276.

Main phone 304-927-4444

Use for general hospital routing and department help.

Hospital type Critical Access

West Virginia facility records list Roane General as an active critical access hospital.

Visiting hours 10 AM–8 PM

Quiet hour is listed as 3 PM–4 PM daily.

Clinic care Primary + walk-in

Roane General Medical Clinic offers primary, specialty, and walk-in services.

Patient resources Forms + billing

Includes privacy, records authorization, financial assistance, price transparency, and surprise-billing resources.

About Roane General Hospital

A practical local guide for patients, caregivers, and families visiting or calling Roane General Hospital in Spencer, West Virginia.

Roane General Hospital serves Spencer and nearby communities with hospital-based care, emergency services, inpatient and outpatient services, specialty care, rehabilitation, rural health clinics, long-term care, and wellness resources.

The hospital’s official service list includes acute care, emergency care, imaging/radiology, laboratory, cardiology, cardiopulmonary care, cancer and infusion, long-term care, surgery, outpatient therapy, pulmonary rehabilitation, swing bed/inpatient rehabilitation, wound care, and several specialty services.

Best first call: If you are not sure which department you need, call the main number at 304-927-4444 and ask to be routed to the correct department or clinic.

Roane General Hospital contact directory

Use this directory for common patient needs. Always confirm current hours before traveling for outpatient services.

Need Phone / resource Use it for
Main hospital 304-927-4444 General questions, department routing, patient location guidance, and hospital contact.
General email info@rgh.org Non-urgent general questions. Do not use email for emergencies or urgent medical advice.
Roane General Medical Clinic primary/specialty care 304-927-6822 Primary care, specialty clinic appointments, referrals, follow-ups, and routine clinic questions.
Roane General Medical Clinic walk-in services 304-927-6246 Walk-in/same-day clinic care questions, non-life-threatening illness, minor injury, and clinic availability.
Imaging & Radiology 304-927-6231 X-ray, CT, ultrasound, mammography, DEXA, nuclear medicine, MRI scheduling questions, and imaging transfer questions.
Swing Bed eligibility 304-927-6245 Case Manager contact for swing bed or skilled rehabilitation eligibility questions.
Swing Bed social services 304-927-6287 Social services support related to swing bed, discharge planning, and rehab transition questions.
Cafeteria catering 304-927-6217 Catering questions listed in patient-resource dining information.
Privacy note: Hospital staff may not be able to release patient information by phone unless you are authorized and can verify your identity. For medical records, use the authorization process.

Emergency care at Roane General Hospital

Use emergency care for sudden, serious, or life-threatening symptoms. Use clinic care for routine and non-life-threatening problems.

Go to the ER or call 911

Chest pain, stroke signs, severe shortness of breath, major trauma, uncontrolled bleeding, poisoning, severe allergic reaction, suicidal crisis, or sudden confusion should be treated as emergencies.

Call first for non-emergency questions

If you are unsure whether you need the emergency department, call the hospital or your provider. If symptoms are severe or rapidly worsening, call 911.

Bring essentials

Bring photo ID, insurance card, medication list, allergies, current pharmacy, emergency contact, and any discharge papers or recent test results.

After ER discharge

Ask whether you need primary-care follow-up, specialist referral, imaging follow-up, lab recheck, wound check, medication review, or portal access.

Do not delay emergency care: Online patient portals, email, and contact forms are not monitored as emergency response tools.

Roane General clinics, appointments, and walk-in care

Roane General’s official clinic information lists several rural health clinic locations and clinic services in the Roane region.

Clinic / service Location / phone What patients should know
Roane General Medical Clinic 200 Hospital Drive, Spencer, WV 25276
304-927-6822		 Offers primary and specialty care. Official clinic page lists primary/specialty hours Monday–Friday, 8:00 AM–6:00 PM.
Walk-in Services Roane General Medical Clinic
304-927-6246		 Official clinic page lists walk-in services Sunday–Saturday, 8:30 AM–6:30 PM. Confirm current availability before traveling.
Roane General Medical Associates 300 Hospital Drive, Spencer, WV 25276
Primary care: 304-927-6838
Optometry: 304-927-5112		 Located adjacent to the main hospital in the Roane Medical Building. Bring insurance, medications, and medical history information.
Specialty clinic services Roane General Medical Clinic and related RGH clinics Official pages list specialty services such as cardiology, orthopaedics, pain and spine, pulmonology, bone health, podiatry, surgical care, and more.
Appointment checklist: Bring photo ID, insurance card, medication bottles or current medication list, allergy list, recent hospital discharge paperwork, specialist referrals, and any forms the clinic asks you to complete.

Roane General Hospital services

The hospital provides inpatient, outpatient, specialty, rehabilitation, and community-health services. Availability can vary by referral, provider schedule, and department.

Service area Examples listed by RGH Patient tip
Hospital care Acute care, emergency care, swing bed/inpatient rehabilitation, long-term care. Ask whether you are registered as emergency, observation, inpatient, swing bed, or outpatient because billing and follow-up can differ.
Diagnostics Imaging/radiology, laboratory, bone density, CT, ultrasound, X-ray, mammography, nuclear medicine, MRI mobile unit. Ask whether your test needs a provider order, fasting, prior authorization, arrival time, or outside-image transfer.
Heart and lung care Cardiology, cardiopulmonary, cardiac rehabilitation, pulmonary rehabilitation, pulmonology. Bring medication list, prior EKGs, heart/lung testing, and discharge papers from any hospital stay.
Cancer and infusion Cancer and infusion services working with a multidisciplinary team and WVU Cancer Institute relationship described by RGH. Ask what records, labs, referral forms, medication lists, and insurance authorization are needed before infusion or oncology care.
Surgery and procedures Operative/surgical services, outpatient procedures, ophthalmology, podiatry, urology, dental and general surgery use of OR resources. Confirm pre-op instructions, arrival time, medications to stop, ride-home requirement, and post-op contact number.
Rehabilitation and wellness Outpatient therapy, cardiac rehab, pulmonary rehab, fitness, Prescription for Your Health, wound care. Ask whether a physician order, therapy evaluation, insurance authorization, or referral is needed.

Imaging, radiology, lab testing, and outpatient prep

Diagnostic departments often have specific scheduling, preparation, and transfer rules. Call before coming if you are unsure.

Imaging phone
Outpatient imaging hours
Official radiology page lists Monday–Friday, 7:00 AM–8:00 PM; Saturday 8:00 AM–Noon; closed Sunday. Confirm before traveling.
Imaging services
Official page lists DEXA, CT, mobile MRI, digital mammography, nuclear medicine, ultrasound, and X-ray.
Image transfer
RGH states images are digitally stored in the patient’s virtual chart and can be transferred to CD-ROM for other healthcare settings.
Lab testing
Ask whether your test requires fasting, timed collection, medication changes, provider order, insurance authorization, or a follow-up appointment.
Testing reminder: Some tests require a provider order. Call the department or your ordering provider before arriving if you do not have paperwork or are unsure about preparation.

Medical records, privacy forms, and authorization requests

Use the official patient-resource page for privacy forms and authorization to use or disclose protected health information.

Identify the record you need. Examples include discharge summary, ER record, imaging report, lab result, medication list, operative report, clinic note, billing record, or full chart.
Use the authorization form when required. Roane General’s patient-resources page lists an Authorization to Use and Disclose Patient Health Information.
Provide exact details. Include patient name, date of birth, date range, department, provider if known, delivery method, recipient, and whether you need images, reports, or both.
Bring identification. Patients and legal representatives may need photo ID and documentation showing authority to request records.
Ask about timing and fees. Large records, old records, CD images, legal requests, or third-party releases may take additional time.
Records request script: “I need Roane General Hospital records for patient ____ from date range ____. I need ____ sent to ____. Which authorization form should I use, and what ID or legal document is required?”

My RGH Chart and patient portal access

Roane General’s home page lists “My RGH Chart” as a quick link. Portal access can help patients review health information without making a formal records request for every item.

Use the portal for recent information

Portal tools commonly help patients review selected visit summaries, lab results, messages, and other available health information. Availability depends on the system and release rules.

Use records authorization for formal copies

If you need a legal copy, complete chart, third-party release, older record, image CD, or record sent to another provider, use the medical-records authorization process.

Ask before relying on portal-only data

For surgery clearance, disability, legal proof, school, employer, or insurance use, ask whether the recipient needs official records rather than a portal screenshot.

Protect login information

Do not share portal passwords. If a caregiver needs access, ask RGH what proxy or representative process is available.

Portal help: If you cannot access My RGH Chart, call the hospital or the clinic where you were seen and ask for patient portal assistance.

Billing, price transparency, financial assistance, and surprise-billing resources

Roane General’s patient-resources page includes financial assistance materials, standard charges, price transparency, and surprise-billing rights.

Billing need Official resource What to ask
Estimate before service Standard Charges – Estimate My Cost “Can I get an estimate for procedure/test ____ with my insurance information?”
Financial assistance Financial Assistance Application, Policy, Plain Language Summary, and Charity Care Poverty Guidelines “Which documents are required for financial assistance, and where do I submit them?”
Hospital bill question Pay My Bill / billing department routing through main hospital “Can you explain this charge, insurance adjustment, patient balance, payment plan, or separate provider bill?”
Surprise billing Your Rights and Protections Against Surprise Medical Bills “Does this bill fall under surprise-billing protections, and who should I contact for review?”
Insurance authorization Ordering provider, clinic, insurance plan, and hospital department “Is prior authorization required, and has it been approved before my appointment?”
Billing note: A hospital bill, physician bill, anesthesia bill, radiology bill, pathology bill, ambulance bill, or clinic bill may arrive separately. Ask which entity issued the bill before paying or disputing it.

Visiting hours, quiet hour, cafeteria, and dining

Use the official patient-resources page for current visiting and dining information, then call before visiting if the patient has restrictions.

Visiting hours
10:00 AM–8:00 PM, as listed by Roane General’s patient-resources page.
Quiet hour
3:00 PM–4:00 PM daily, observed to provide patients a restful healing environment.
Cafeteria breakfast
7:00 AM–9:00 AM, as listed in patient-resource dining information.
Cafeteria lunch
11:00 AM–1:30 PM.
Cafeteria dinner
4:00 PM–6:00 PM.
Healthy Way Café
Located in the RGH Center for Wellness; listed hours are 7:00 AM–2:00 PM, Monday through Friday.
Before visiting: Call if the patient is in emergency, isolation, long-term care, swing bed, intensive monitoring, or has visitor restrictions.

How to prepare for a Roane General Hospital visit

A small amount of preparation can reduce check-in delays, billing problems, and follow-up confusion.

Confirm the department and time. Verify whether you are going to the hospital, Roane General Medical Clinic, Medical Associates, imaging, lab, therapy, oncology/infusion, or another clinic.
Bring identification and insurance. Bring photo ID, insurance card, Medicare/Medicaid card if applicable, referral, authorization, and any required forms.
Bring medication information. Bring current medication bottles or a complete list with dose, frequency, prescribing provider, and allergies.
Bring relevant records. Bring discharge papers, specialist notes, imaging CDs, lab results, or referral paperwork if another provider sent you.
Ask about preparation rules. Some tests or procedures require fasting, medication changes, a driver, prior authorization, or early arrival.
Write down follow-up instructions. Before leaving, ask about results timing, medication changes, warning signs, follow-up appointment, and who to call after hours.

Roane General Hospital map and directions

Use the hospital address for main-campus visits, then confirm department-specific directions if you are going to a clinic, wellness center, imaging area, or specialty service.

Roane General Hospital
200 Hospital Drive
Spencer, WV 25276
Main: 304-927-4444

Main hospital campus map for 200 Hospital Drive, Spencer, WV. Call ahead if you need wheelchair access instructions, department-specific parking, or directions to an adjacent clinic building.

Official source checklist for this Roane General Hospital guide

Use these official or government sources for final verification because contact details, department hours, forms, services, and patient policies can change.

Source What it verifies When to use it
Roane General Hospital official site Hospital quick links, main phone, My RGH Chart, bill pay, standard charges, price transparency, services, news, and hospital overview. Use first for current hospital links and patient routing.
Contact Roane General Hospital Address, main phone, contact form, general email, and directions to 200 Hospital Drive, Spencer, WV 25276. Use for address, phone, and general contact confirmation.
Patient Resources Visiting hours, quiet hour, downloadable forms, privacy, financial resources, dining, cafeteria hours, and CHNA links. Use before inpatient visits, record requests, billing questions, or family visits.
Hospital Services RGH inpatient and outpatient service list including emergency, acute care, imaging, lab, cardiology, rehab, surgery, long-term care, and more. Use to route to the right department or service line.
Clinics Clinic locations, primary care, specialty care, walk-in services, clinic hours, and clinic phone numbers. Use for appointment, clinic, and walk-in care planning.
Imaging & Radiology Imaging services, department phone, outpatient imaging hours, digital image storage, and image transfer notes. Use before X-ray, CT, ultrasound, mammography, DEXA, nuclear medicine, or MRI appointments.
Swing Bed Services Swing bed rehabilitation purpose and contact numbers for Case Manager and Social Services Manager. Use for skilled rehabilitation transition questions.
West Virginia facility lookup State facility details, legal name, critical access hospital type, active status, address, phone, fax, and bed information. Use for government facility verification.
Independent guide notice: This website is not Roane General Hospital, a medical provider, a billing office, or an emergency service. Always use official hospital, clinic, and provider instructions for medical care, records, billing, and emergencies.

Roane General Hospital FAQs

Common questions about address, phone, emergency care, visiting hours, patient portal, records, billing, clinics, services, and directions.

1. What is the address of Roane General Hospital?
Roane General Hospital is located at 200 Hospital Drive, Spencer, WV 25276.
2. What is the phone number for Roane General Hospital?
The main Roane General Hospital phone number is 304-927-4444. Use it for general hospital routing and department questions.
3. Is Roane General Hospital an emergency hospital?
Roane General Hospital lists emergency care among its hospital services. For life-threatening symptoms, call 911 or go to the nearest emergency department immediately.
4. What are Roane General Hospital visiting hours?
The official patient-resources page lists visiting hours as 10:00 AM–8:00 PM, with quiet hour observed from 3:00 PM–4:00 PM daily.
5. Does Roane General Hospital have a patient portal?
Roane General’s official home page includes a quick link for My RGH Chart. If you need help accessing portal information, call the hospital or the clinic where you were seen.
6. How do I request medical records from Roane General Hospital?
Use the official patient-resources page and the Authorization to Use and Disclose Patient Health Information form when required. Provide the patient name, date of birth, date range, record type, recipient, and your identification or legal authority.
7. Where do I find Roane General Hospital billing or financial assistance information?
The patient-resources page links to financial assistance materials, charity care guidelines, standard charges, price transparency, and surprise-billing rights. For a specific bill, call the hospital and ask for billing assistance.
8. What services does Roane General Hospital provide?
Official service listings include acute care, emergency, imaging/radiology, laboratory, cardiology, cardiopulmonary, cancer and infusion, surgery, long-term care, swing bed rehabilitation, outpatient therapy, pulmonary rehabilitation, wound care, and several specialty services.
9. Does Roane General have walk-in clinic services?
Roane General Medical Clinic lists walk-in services Sunday through Saturday from 8:30 AM–6:30 PM, with phone number 304-927-6246. Confirm current availability before traveling.
10. Where is Roane General Hospital on the map?
The main campus is at 200 Hospital Drive in Spencer, West Virginia. Use the map in this guide for directions, and call ahead if you need department-specific parking or access instructions.